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assistant manager qa proofing unit coe pak ops operations grc operations group pakcoe

Mashreq

<div>
 To support the QA &amp; Proofing function by executing day-to-day quality assurance activities, validating reconciliation proofing submissions, tracking escalations, and identifying gaps in data or process adherence. The role ensures consistent implementation of the control framework across group operations and contributes to continuous process improvements, working closely with first-line ops and GRC.
</div>


Assistant Manager - QA & Proofing Unit.COE Pak - Ops-Operations GRC.Operations Group-PAKCOE

Systems Limited

<div>
 <p>
  The
  <strong>
   Information Security Risk Management &amp; Reporting Manager
  </strong>
  supports the development and execution of the bank&rsquo;s information security risk management strategy. The role ensures cyber and information security risks are effectively identified, assessed, monitored, and reported in alignment with enterprise risk frameworks and business objectives. The position also drives automation and optimization of security risk processes through Governance, Risk, and Compliance (GRC) platforms, enabling centralized risk visibility, streamlined reporting, and stronger governance across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Define and manage the
   <strong>
    information security risk lifecycle
   </strong>
   in alignment with Enterprise Risk Management (ERM) and Operational Risk Management (ORM) frameworks.
  </li>
  <li>
   Support business and technology teams in
   <strong>
    risk-based decision making
   </strong>
   related to cyber and information security.
  </li>
  <li>
   Develop and implement
   <strong>
    risk appetite and risk management frameworks
   </strong>
   in collaboration with ERM and ORM teams.
  </li>
  <li>
   Ensure
   <strong>
    information security exceptions
   </strong>
   are documented, assessed, approved by risk owners, and tracked until closure.
  </li>
  <li>
   Identify, assess, and monitor
   <strong>
    cyber risks
   </strong>
   , ensuring effective documentation, reporting, and remediation tracking.
  </li>
  <li>
   Conduct
   <strong>
    cyber risk quantification
   </strong>
   to evaluate potential business impact using qualitative or quantitative methods.
  </li>
  <li>
   Develop and maintain a
   <strong>
    centralized cyber risk register
   </strong>
   to track risk status, remediation progress, and emerging threats.
  </li>
  <li>
   Promote adoption of
   <strong>
    cybersecurity best practices
   </strong>
   across teams and business units.
  </li>
  <li>
   Act as the
   <strong>
    business owner of the Information Security GRC platform
   </strong>
   , ensuring its effective use for governance, risk, and compliance activities.
  </li>
  <li>
   Enable
   <strong>
    automation of information security processes
   </strong>
   through GRC solutions, including dashboards, risk registers, and reporting capabilities.
  </li>
  <li>
   Manage relationships with
   <strong>
    GRC solution vendors
   </strong>
   , including requirements, licensing, contracts, and renewals.
  </li>
  <li>
   Ensure GRC tools are
   <strong>
    configured and integrated
   </strong>
   to meet the organization&rsquo;s risk, compliance, and audit requirements.
  </li>
  <li>
   Monitor
   <strong>
    GRC platform performance
   </strong>
   , resolve issues, and ensure continuous system availability and usability.
  </li>
  <li>
   Develop
   <strong>
    training and guidance
   </strong>
   to support GRC platform adoption across the organization.
  </li>
  <li>
   Support
   <strong>
    CISOs and information security teams
   </strong>
   in regulatory audits, assessments, and reporting.
  </li>
  <li>
   Manage
   <strong>
    GRC Run-the-Bank and Change-the-Bank initiatives
   </strong>
   , ensuring timely delivery and proactive risk escalation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    10+ years of experience
   </strong>
   in Information Security or Cyber Security, including
   <strong>
    2&ndash;3 years managing GRC platforms or similar governance roles
   </strong>
   .
  </li>
  <li>
   Strong experience in
   <strong>
    information security governance, risk management, compliance, and cyber risk frameworks
   </strong>
   .
  </li>
  <li>
   Hands-on experience with
   <strong>
    GRC platforms
   </strong>
   such as RSA Archer, MetricStream, or similar solutions.
  </li>
  <li>
   Strong understanding of
   <strong>
    banking security frameworks and standards
   </strong>
   such as ISO 27001, NIST 800 series, PCI-DSS, SWIFT CSP, and COBIT.
  </li>
  <li>
   Experience in
   <strong>
    risk assessments, cyber risk quantification, and risk reporting
   </strong>
   in enterprise environments.
  </li>
  <li>
   Ability to interpret
   <strong>
    regulatory requirements
   </strong>
   and translate them into security controls and risk mitigation strategies.
  </li>
  <li>
   Strong
   <strong>
    analytical, stakeholder management, and communication skills
   </strong>
   , with experience working with senior leadership.
  </li>
  <li>
   Experience managing
   <strong>
    enterprise security initiatives and cross-functional projects
   </strong>
   .
  </li>
  <li>
   <strong>
    Master&rsquo;s degree
   </strong>
   in Information Technology, Information Security, or a related field.
  </li>
  <li>
   Professional certifications such as
   <strong>
    CISA, CISM, CISSP, CRISC, or ISO 27001 LA/LI
   </strong>
   preferred.
  </li>
 </ul>
 <p>
 </p>
</div>


Information Security Risk & Reporting Manager

Delivery Hero

<div><b>Company Description</b><p><br>
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.</p><b><br>
Job Description</b><p><br>
Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence.<br>
You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments.<br>
<br>
This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively.<br>
<br>
<b>Key Responsibilities</b><br>
1. Global Rider Engagement Strategy</p><ul><li>
Develop and own three brands' cross-regional rider engagement framework.</li><li>
Define engagement maturity tiers and minimum standards across markets.</li><li>
Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).</li><li>
Identify scalable best practices and reduce duplication across regions.</li></ul><p><br>
2. Rider Communications Governance</p><ul><li>
Establish global communication principles, tone of voice, and governance standards.</li><li>
Improve clarity and consistency of in-app, push, email, and policy communications.</li><li>
Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.</li><li>
Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).</li></ul><p><br>
3. Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)</p><ul><li>
Lead cross-regional RSAT analysis and standardize measurement methodology.</li><li>
Identify root causes of dissatisfaction and prioritize initiatives.</li><li>
Build structured reporting for senior leadership.</li><li>
Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).</li></ul><p><br>
4. Rider Engagement Events &ndash; Best Practices &amp; ROI</p><ul><li>
Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).</li><li>
Develop scalable playbooks covering targeting, budgeting, execution, and measurement.</li><li>
Implement structured experimentation (control vs target group methodology).</li><li>
Establish ROI measurement standards to ensure data-backed investment decisions.</li></ul><p><br>
5. Local Staffing &amp; Operating Model Optimization</p><ul><li>
Conduct cross-market assessment of rider engagement ownership and resourcing.</li><li>
Evaluate whether markets have the appropriate team structure, capability, and bandwidth.</li><li>
Recommend optimized operating models (centralized, hybrid, or local structures).</li><li>
Clarify role definitions, responsibilities, and governance mechanisms.</li><li>
Support implementation of revised structures where required.</li></ul><p><br>
6. Cross-Regional Leadership &amp; Alignment</p><ul><li>
Lead structured cross-regional forums for alignment and knowledge sharing.</li><li>
Act as the central bridge between Global and Regional Ops.</li><li>
Influence stakeholders across APAC, EU, and TR without direct authority.</li><li>
Ensure engagement strategy aligns with broader business and operational priorities.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li><b>
4-6 years</b> of experience in <b>Engagement, Community, Operations, Marketplace</b>, or <b>Marketing</b> roles.</li><li>
Proven experience managing <b>multi-market </b>or <b>global</b> programs.</li><li><b>
Strong analytical and data storytelling </b>skills.</li><li>
Experience designing <b>scalable frameworks </b>and<b> governance structures.</b></li><li>
Excellent <b>stakeholder management</b> skills across cultures and time zones.</li><li>
Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.</li></ul><p><br>
<b>Key Competencies</b></p><ul><li>
Strategic thinking with operational execution</li><li>
Data-driven decision making</li><li>
Cross-cultural leadership</li><li>
Structured experimentation mindset</li><li>
Clear and empathetic communication</li></ul><p><br>
<b>Success Metrics</b></p><ul><li>
Measurable improvement in RSAT across regions.</li><li>
Increased rider retention and reduced churn.</li><li>
Adoption of standardised engagement and communication frameworks.</li><li>
Demonstrated ROI from engagement events and initiatives.</li><li>
Clear, optimized local engagement ownership model across markets.</li><li>
Improved consistency and clarity in rider communications.</li></ul></div>

Manager, Rider Engagement

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence.
 <br/>
 <br/>
 You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments.
 <br/>
 <br/>
 This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Global Rider Engagement Strategy
  </li>
  <li>
   Develop and own three brands' cross-regional rider engagement framework.
  </li>
  <li>
   Define engagement maturity tiers and minimum standards across markets.
  </li>
  <li>
   Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).
  </li>
  <li>
   Identify scalable best practices and reduce duplication across regions.
  </li>
  <li>
   Rider Communications Governance
  </li>
  <li>
   Establish global communication principles, tone of voice, and governance standards.
  </li>
  <li>
   Improve clarity and consistency of in-app, push, email, and policy communications.
  </li>
  <li>
   Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.
  </li>
  <li>
   Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).
  </li>
  <li>
   Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)
  </li>
  <li>
   Lead cross-regional RSAT analysis and standardize measurement methodology.
  </li>
  <li>
   Identify root causes of dissatisfaction and prioritize initiatives.
  </li>
  <li>
   Build structured reporting for senior leadership.
  </li>
  <li>
   Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).
  </li>
  <li>
   Rider Engagement Events &ndash; Best Practices &amp; ROI
  </li>
  <li>
   Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).
  </li>
  <li>
   Develop scalable playbooks covering targeting, budgeting, execution, and measurement.
  </li>
  <li>
   Implement structured experimentation (control vs target group methodology).
  </li>
  <li>
   Establish ROI measurement standards to ensure data-backed investment decisions.
  </li>
  <li>
   Local Staffing &amp; Operating Model Optimization
  </li>
  <li>
   Conduct cross-market assessment of rider engagement ownership and resourcing.
  </li>
  <li>
   Evaluate whether markets have the appropriate team structure, capability, and bandwidth.
  </li>
  <li>
   Recommend optimized operating models (centralized, hybrid, or local structures).
  </li>
  <li>
   Clarify role definitions, responsibilities, and governance mechanisms.
  </li>
  <li>
   Support implementation of revised structures where required.
  </li>
  <li>
   Cross-Regional Leadership &amp; Alignment
  </li>
  <li>
   Lead structured cross-regional forums for alignment and knowledge sharing.
  </li>
  <li>
   Act as the central bridge between Global and Regional Ops.
  </li>
  <li>
   Influence stakeholders across APAC, EU, and TR without direct authority.
  </li>
  <li>
   Ensure engagement strategy aligns with broader business and operational priorities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4-6 years of experience in Engagement, Community, Operations, Marketplace, or Marketing roles.
  </li>
  <li>
   Proven experience managing multi-market or global programs.
  </li>
  <li>
   Strong analytical and data storytelling skills.
  </li>
  <li>
   Experience designing scalable frameworks and governance structures.
  </li>
  <li>
   Excellent stakeholder management skills across cultures and time zones.
  </li>
  <li>
   Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic thinking with operational execution
  </li>
  <li>
   Data-driven decision making
  </li>
  <li>
   Cross-cultural leadership
  </li>
  <li>
   Structured experimentation mindset
  </li>
  <li>
   Clear and empathetic communication
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Success Metrics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Measurable improvement in RSAT across regions.
  </li>
  <li>
   Increased rider retention and reduced churn.
  </li>
  <li>
   Adoption of standardised engagement and communication frameworks.
  </li>
  <li>
   Demonstrated ROI from engagement events and initiatives.
  </li>
  <li>
   Clear, optimized local engagement ownership model across markets.
  </li>
  <li>
   Improved consistency and clarity in rider communications.
  </li>
 </ul>
</div>


Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>50995
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>17/03/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>17/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
<div><div><div><div><p>We are seeking a dynamic and results-driven Branch Manager to spearhead and drive the success of our branches. In this role, you will be responsible for managing day-to-day operations, achieving business targets, building strong customer relationships, and managing a high-performing team.</p></div><br>
</div>
</div></div></div></div></div><div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>Consistent delivery of sales targets with a view to remain apart with the monthly run-rate.</li><li>Directional sing the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs.</li><li>Spearhead efforts for marketing new relationships</li><li>Liaise with Marketing and contribute to the development of new products and actively participate in launching products like staff training, campaigning and monitoring of business targets, to derive maximum mileage out of rollout.</li><li>Branch staff awareness (to ensure that all Relationship Managers are aware of the KPIs and tools)</li><li>Business development, through typical activities like; Formulating, implementing/monitoring of future strategies, sales plans and activities to acquire new customers as well as deepen existing relationships, and aligning these with the business goals</li><li>Achieve planned growth and cater to the branch&rsquo;s expansion possibilities by pro-actively analyzing and proposing resource enhancements.</li><li>Ensure that the branch achieves stable growth in revenues through focus on both funded and non-funded income.</li><li>AML-Report monitoring - review &amp; responding to reports daily, weekly and monthly and highlighting any suspicious activities.</li><li>Suspicious Transaction / Activity monitoring &amp; timely closures of suspicious transaction report - STRs raised.</li><li>Monitor and follow AML guidelines &ndash; in compliance with Policy to ensure zero issues raised in</li><li>Authority of Approval for Dormant account activation</li><li>To ensure that top 100 customer data is updated as per requirement</li><li>Continuous review of processes, resources &amp; procedures to ensure that service standards are met through capacity planning, removal of bottlenecks and workflow changes.</li><li>Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.</li><li>Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines.</li><li>Monitor and control the Retail Client Credit portfolio and ensure that all facilities to customers and staff are fully secured and accurate and up to date records and documentation in line with the Group credit policy.</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Customer Relationship Management</li>
<li>Stakeholder Management</li>
<li>Sales and Business Development</li>
<li>Decision Making</li>
<li>Strong interpersonal and communication skills</li>
<li>Bachelors</li>
<li>Minimum Education Bachelors</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Branch Manager (Karachi -Lahore - Islamabad)

HRPSP - Your Strategic HR Partner

<p><b>Job Opportunity &mdash; Manager (Quality Assurance)</b><br/><b>Locations: </b>Karachi</p><p><b>Salary Range: </b>PKR 120,000</p><p>We are looking for a dynamic and experienced professional to join our team as a <b>Manager &ndash;Quality Assurance</b>. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>16 years of education</b> in Electrical, Electronics, Telecom or a related field</li><li><b>5&ndash;7 years of experience</b> in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilitie</li></ul><p>Job Type: Full-time</p><p>Pay: Rs120,000.00 per month</p><p>Work Location: In person</p>

Manager (Quality Assurance)

360factors

<div><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2>
<p><b>
Program Manager &ndash; Data &amp; Product Operations</b> to lead and oversee the planning, coordination, and execution of programs involving data engineering, software development, and business process automation for compliance solution (JIRA &amp; Decisions). This role is pivotal in aligning data infrastructure and digital product operations with business goals, ensuring scalable, efficient, and timely delivery across the organization.</p>
<p>
The Program Manager will bring extensive experience in Agile delivery, stakeholder collaboration, and managing technical and operational programs. He/She will work cross-functionally with data engineers, low-code engineers, and software development teams to optimize product workflows, streamline operations, and deliver high-impact solutions.</p>
<h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<h3 class="jobSectionHeader"><b>1. Program &amp; Delivery Leadership</b></h3>
<ul><li>Lead the delivery of large-scale programs across data engineering, product development, Decisions &amp; JIRA platform, and automation domains.</li>
<li>Define scope, timelines, milestones, and success criteria in collaboration with technical leads and business owners &amp; PMO</li>
<li>Apply Agile practices to manage workstreams across multiple technical teams.</li>
<li>Drive program health reviews, risk assessments, and communication plans for all initiatives.</li>
</ul><h3 class="jobSectionHeader"><b>2. Software Development &amp; Product Operations</b></h3>
<ul><li>Partner with software engineering teams to facilitate product releases, enhancements, and DevOps practices.</li>
<li>Align product operations with delivery timelines, ensuring seamless development-to-deployment workflows.</li>
<li>Collaborate on backlog management, sprint planning, capacity forecasting, and post-release retrospectives.</li>
<li>Support integration of engineering workstreams with cross-functional product and customer workflows.</li>
</ul><h3 class="jobSectionHeader"><b>3. Business Process Model and Notation Platform (Decisions &amp; JIRA)</b></h3>
<ul><li>Lead initiatives to identify, prioritize the delivery of Decision platform business modules for compliance</li>
<li>Collaborate with product &amp; process owners and low-code engineers to define requirements, user stories, and delivery schedules.</li>
<li>Ensure the Decisions solution built is aligned with product requirements and long-term maintainability.</li>
<li>Oversee UAT planning, release cycles, and change adoption across user groups.</li>
</ul><h3 class="jobSectionHeader"><b>4. Stakeholder Management &amp; Communication</b></h3>
<ul><li>Serve as the primary interface between technical teams and business stakeholders across operations, product, finance, and leadership.</li>
<li>Translate business requirements into actionable plans and align program delivery with evolving needs.</li>
<li>Provide transparent reporting and updates to stakeholders through dashboards, status meetings, and executive summaries.</li>
<li>Build trust and engagement by facilitating cross-team collaboration and delivering measurable outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>5. People Leadership &amp; Process Improvement</b></h3>
<ul><li>Lead and mentor cross-functional team members, including data engineers, developers, low-code engineers and automation specialists.</li>
<li>Promote continuous improvement across all areas of delivery, including agile practices, technical enablement, and team maturity.</li>
<li>Facilitate knowledge sharing and ensure resource capacity and skills alignment with organizational goals.</li>
</ul><h3 class="jobSectionHeader"><b>6. Data Engineering &amp; Platform Operations</b></h3>
<ul><li>Oversee planning and execution of data infrastructure, pipelines, and engineering workflows for enterprise data products.</li>
<li>Work with data engineering teams to prioritize and deliver secure, scalable, and automated data systems.</li>
<li>Ensure best practices in data modeling, governance, testing, and deployment pipelines are applied consistently.</li>
<li>Coordinate with architecture and security teams to ensure compliance and performance of data platforms.</li>
<li>All other related duties assigned by the manager.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, Information Systems, or a related technical field.</li>
<li>6+ years of experience in program or project management in data engineering, software, or platform delivery environments.</li>
<li>Strong knowledge of Agile/Scrum methodologies, DevOps practices, and software development lifecycle (SDLC).</li>
<li>Familiarity with data platforms, infrastructure (e.g., Azure, Snowflake, PostgreSQL), and process automation tools (e.g., Decision, Salesforce, CPQ).</li>
<li>Proven experience managing multiple concurrent programs across technical and business domains.</li>
<li>Excellent organizational, interpersonal, and communication skills.</li>
<li>Agile or PMP certification preferred.</li>
</ul><h2 class="jobSectionHeader"><b>Key Tools &amp; Technologies</b></h2>
<ul><li><b>Data &amp; Infrastructure</b>: Azure, Snowflake, PostgreSQL, Python, SQL</li>
<li><b>Automation &amp; Ops</b>: Appian, Salesforce, CPQ, Workday</li>
<li><b>Agile &amp; PM Tools</b>: Jira, Confluence, Microsoft Project, Asana</li>
<li><b>DevOps &amp; CI/CD</b>: Git, Jenkins, containerization tools (Docker/Kubernetes)</li>
</ul><h2 class="jobSectionHeader"><b>Success Metrics</b></h2>
<ul><li>On-time, on-scope, and on-budget delivery of cross-functional technical programs</li>
<li>Improved automation of key manual processes across departments</li>
<li>Scalable and reliable data infrastructure supporting product operations</li>
<li>Increased engineering throughput and reduced operational friction</li>
<li>High stakeholder satisfaction and adoption of delivered systems</li>
</ul>
<p>Send us your resume at careers@360factors.com mentioning the position in subject line.</p></div></div></div></div>

Program Manager – Data & Product Operation

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