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assistant manager quality assurance

NBHUH

We are seeking a proactive and detail-oriented Assistant Manager &ndash; Quality Assurance to support the implementation and monitoring of quality standards across the organization. The ideal candidate will ensure compliance with healthcare regulations, improve patient care processes, and assist in continuous quality improvement initiatives.Key Responsibilities:<ul><li>Assist in developing and implementing quality assurance policies and procedures</li><li>Monitor compliance with healthcare standards and regulatory requirements</li><li>Conduct internal audits, inspections, and gap analyses</li><li>Identify areas for improvement and recommend corrective actions</li><li>Ensure proper documentation and record-keeping of quality reports</li><li>Coordinate with different departments to maintain quality standards</li><li>Assist in accreditation processes (e.g., hospital accreditation)</li><li>Analyze data and prepare quality performance reports</li><li>Conduct staff training on quality standards, patient safety, and SOPs</li></ul>Qualifications &amp; Requirements:<ul><li>Master&rsquo;s degree in Healthcare Management / Quality Management / Hospital Administration or relevant field</li><li>Additional certification or diploma in Quality Assurance / Healthcare Quality Management will be preferred</li><li>Minimum 2&ndash;4 years experience in Quality Assurance (preferably in healthcare)</li><li>Strong knowledge of quality standards and healthcare compliance</li><li>Good analytical, documentation, and reporting skills</li><li>Proficiency in MS Office (especially Excel &amp; reporting)</li><li>Preferred Skills:</li><li>Experience with hospital accreditation standards (e.g., JCIA or local standards)</li><li>Strong communication and coordination skills</li><li>Problem-solving and process improvement mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Growth and learning opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Assistant Manager – Quality Assurance

RSRIR Chartered Accountants

Key Responsibilities<ul><li>Plan and execute audit engagements in accordance with professional standards</li><li>Supervise audit teams and review working papers</li><li>Ensure compliance with applicable accounting and auditing standards</li><li>Prepare audit reports and communicate findings to management</li><li>Identify risks and recommend practical solutions for clients</li><li>Coordinate with clients to obtain necessary information and documentation</li><li>Support partners and managers in delivering high-quality audit services</li></ul>How to Apply:Interested candidates may send their updated CV to: career@rsrir.com Subject Line: Application for Assistant Manager (Audit &amp; Assurance)- Your NameOnly shortlisted candidates will be contacted.Location: SMCHS, KarachiJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Audit &amp; Assurance : 5 years (Required)</li></ul>Work Location: In person

Assistant Manager – Audit & Assurance

ASA Microfinance Bank (Pakistan) Limited

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 Job Description (Quality Assurance Analyst)
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 Assist in implementing the Quality Assurance and Improvement Program (QAIP) in accordance with IIA standards and internal audit policies.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
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 Conduct pre-issuance and post-issuance quality reviews of audit assignments, ensuring completeness, accuracy, and adherence to internal audit methodology.
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 Review audit working papers, risk assessments, and reports for adequacy, accuracy, and compliance with internal standards.
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 Prepare review notes, working papers, and follow-up summaries for discussion with the Manager QA and relevant audit teams.
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 Support the preparation of internal QA reports and dashboards highlighting audit quality trends, recurring issues, and improvement opportunities.
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 Assist in tracking implementation of QA recommendations and continuous improvement initiatives.
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 Contribute to departmental readiness for other regulatory inspections.
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 Support in designing and updating QA checklists, templates, and tools to ensure uniformity and standardization of audit documentation.
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 Help coordinate training sessions and awareness programs to strengthen audit quality and regulatory compliance within the team.
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 Ensuring full compliance of banking laws, regulations, banking instructions &amp; processes.
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 </ul>
 
 
</div>

Quality Assurance Analyst (ASA Microfinance Bank Pakistan Limited)

ABIC

Job description:The Quality Assurance Executive assesses call quality to ensure that CSRs deliver their role in line with the company and client&rsquo;s quality values and methodology.Responsibilities<ul><li>Monitoring of Calls &ndash; 20-30 calls per day</li><li>Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities</li><li>Input data pertinent to quality measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance.</li><li>Identify and report any required training issues to department management and trainers.</li><li>Take an active part in the evolution of the attribute document.</li><li>Identify changes that need to be made to our evaluation process.</li><li>Create scripting and resources for agents when requested or needed.</li><li>Provide in-depth comments on evaluations for manager coaching.</li><li>Follow up with issues identified to ensure they are resolved.</li><li>Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews.</li></ul>Requirement&middot; Education: Should possess bachelor&rsquo;s degree (Intermediate may also apply).&middot; Experience: 02 to 03 years of relevant experience.&middot; Must have excellent communication skills (both written and spoken).&middot; Must be a team player.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Call Center)

UDPL

Job description:United Distributors Pakistan Limited, a leading agriculture pesticide &amp; Fertilizer Company is actively looking for Factory Manager. The factory manager will be responsible for overseeing end-to-end factory operations, ensuring efficient production, quality compliance, cost control, and adherence to safety and regulatory standards. The role requires strong leadership to optimize plant performance, manage cross-functional teams, and support business growth through operational excellence.Key Responsibilities<ul><li>Production &amp; Operations Management</li><li>Quality Assurance &amp; Compliance</li><li>Supply Chain &amp; Inventory Management</li><li>Health, Safety &amp; Environment (HSE)Team</li><li>Leadership &amp; Development</li><li>Cost Management &amp; Reporting</li><li>Maintenance &amp; Engineering Coordinationefficiency</li></ul>Eligibility:<ul><li>8&ndash;10 years of experience in manufacturing/plant operations, preferably in agrochemicals, chemicals, or related industry</li><li>Proven experience in managing factory operations and teams</li><li>EHQC Supervision</li><li>7 to 10 years of plant &amp; production process handling experience. (Preferably in chemical or agriculture pesticide company)</li><li>Age limit: Maximum 45 Years</li></ul>The selected candidate will be provided with a market-competitive salary and company benefits package. The candidates residing in Karachi and having experience in plant &amp; production facilities of the chemical or agricultur industry will be preferred.Education:<ul><li>Bachelor&rsquo;s degree in Chemistry, Applied Chemistry, Chemical Engineering, Industrial Engineering, or related field (Master&rsquo;s preferred)</li></ul>Work Location: In personPay: Rs100,000.00 - Rs200,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>We are situated in Korangi Industrial Area, Karachi, are you comfortable to travel at the location ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Factory Manager

Job Title: Director of Operations / General Manager (RCM) Location: Karachi Reports To: Management Shift: Night Shift (to align with US Central Time Zone)Company OverviewWe are a fast-growing Revenue Cycle Management (RCM) company based in Pakistan, providing credentialing, front-office and back-office exclusively to Medical &amp; Dental providers across the United States. We bridge the gap between local operational excellence and US client expectations.Role SummaryWe are seeking a seasoned Director/General Manager to lead our Pakistan-based operational delivery team. This is a high-impact leadership role requiring a candidate who understands the technical nuances of US Medical/Dental RCM (ICD-10, CPT, ADA codes, payer rules) and possesses the executive presence to coordinate strategy with our Business Development team in the USA.The primary mission is to ensure KPIs are met while facilitating seamless communication between operations (Pakistan) and client acquisition/retention (USA).Key Responsibilities1. Operational Leadership (Pakistan)<ul><li>Manage and mentor Team Leads, Quality Assurance, and individual contributors (agents) in Medical &amp; Dental RCM functions.</li><li>Maintain and exceed SLA with clients across all service lines.</li><li>Establish daily, weekly, and monthly production targets to ensure clean and timely claim submission.</li><li>Conduct root cause analysis on recurring denials and implement corrective SOPs for US payers (including Medicare, Medicaid, and Commercial insurers).</li><li>Oversee the training curriculum to ensure new hires are HIPAA certified and proficient in US billing and VOB software.</li><li>Conduct audits for new clients on the operational health (AR, causes, possible reductions, etc.)</li></ul>2. Cross-Functional Coordination with US Business Development<ul><li>Act as the primary operational bridge between the Pakistan delivery team and the US-based BD team.</li><li>Participate in weekly US leadership calls to report on operational capacity, quality scores, turnaround times, performance against SLA, etc.</li><li>Provide operational data (e.g., ahead days in verification of benefits, average reimbursement time, denial trends) to the US BD team to help them set accurate client expectations and upsell services.</li><li>Escalate client-specific operational issues to the US BD team before they become churn risks.</li></ul>3. Client &amp; Quality Assurance<ul><li>Review client satisfaction surveys and implement corrective action plans.</li><li>Ensure compliance with HIPAA, OSHA, and data security protocols across the Pakistan office.</li><li>Prepare Monthly Business Reviews (MBRs) for internal stakeholders, linking operational efficiency to revenue growth.</li></ul>4. People &amp; Culture<ul><li>Recruit, retain, and develop top RCM talent in the local market.</li><li>Foster a &quot;client-first&quot; culture that understands the urgency of US healthcare reimbursements.</li><li>Manage shift scheduling, attendance, and performance improvement plans.</li></ul>Qualifications &amp; RequirementsExperience:<ul><li>Minimum 7-10 years of experience in US Revenue Cycle Management (RCM).</li><li>Minimum 4 years in a Team Lead, Manager, or Director role managing teams of 50+ headcount.</li><li>Must have experience handling BOTH Medical and Dental billing (or at least deep Medical experience with working knowledge of Dental).</li><li>Proven track record of reducing AR days and improving denial overturn rates.</li></ul>Technical Skills:<ul><li>Deep knowledge of US Payer policies (Blue Cross, Cigna, Aetna, UnitedHealthcare) and Dental networks (Delta Dental, Cigna Dental).</li><li>Proficiency in at least major RCM software platforms.</li><li>Advanced Excel and Power BI skills for reporting to US stakeholders.</li></ul>Soft Skills:<ul><li>Night shift resilience &ndash; ability to lead effectively during US business hours.</li><li>Cross-cultural communication &ndash; ability to translate complex operational problems for a non-technical US BD team.</li><li>Problem-solving &ndash; proactive in fixing workflow bottlenecks without waiting for US approval.</li><li>Conflict resolution &ndash; handling difficult client feedback relayed by the BD team.</li><li>Pressure handling &ndash; ability to handle pressure in managing multiple clients with various needs and issues escalating from clients directly or via US BD team.</li></ul>Education:<ul><li>Bachelor&rsquo;s degree in business, Healthcare Administration, or Finance.</li><li>CPC (Certified Professional Coder) or similar certification is a strong plus.</li></ul>Success Metrics (KPIs)<ul><li>Operational: Verification of Benefits and Eligibility &gt;99%, Clean Claim Rate &gt;98%, AR &gt;90 days &lt;10%, Denial Rate &lt;8%.</li><li>Team: Employee retention rate, training completion rate.</li><li>Coordination: Response time to US BD team queries (&lt;2 hours), accuracy of operational reports.</li></ul>Job Type: Full-timePay: Rs400,000.00 - Rs600,000.00 per monthWork Location: In person

Director of Operations / General Manager (RCM)

United King

United King Foods is hiring a Quality Assurance Officer for our food manufacturing facilities in Karachi. This role is ideal for Food Technologist candidate with experience in FMCG, Food Production, Quality Assurance (QA), and Quality Control (QC) who are confident working in a factory environment. Male preferred due to shift timingsKey Responsibilities<ul><li>Conduct quality inspection of raw materials, packaging, and finished goods</li><li>Perform in-process quality checks on the production floor</li><li>Ensure compliance with GMP, food safety, hygiene, and regulatory standards</li><li>Verify labeling accuracy including shelf life, weight, batch coding, and allergen information</li><li>Use lab testing equipment and measuring tools for quality verification</li><li>Maintain quality documentation for audits and compliance</li><li>Perform Root Cause Analysis (RCA) and implement CAPA for non-conformities</li><li>Coordinate with Production, Supply Chain, and Procurement regarding quality issues</li><li>Support internal audits and retail quality checks when required</li><li>Preferably have hands-on experience in container loading operations</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Food Sciences</li><li>2&ndash;3 years of experience in Quality Control / Quality Assurance in FMCG or Food Industry</li><li>Strong knowledge of GMP, HACCP, food safety standards, and documentation</li><li>Ability to work independently in a fast-paced manufacturing environment</li><li>Willingness to work rotational shifts</li><li>Karachi-based candidates preferred</li></ul>Why Join Us?<ul><li>Established FMCG brand</li><li>Growth opportunities in manufacturing quality operations</li><li>Structured and performance-driven environment</li></ul>Location: Shafiq More Sweet Factory - KarimabadNote: This is a factory-based role requiring regular presence on the production floor.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li><li>Are you able to do rotational shifts?</li><li>Do you have hands-on experience in container loading operations?</li><li>For which location are you interested?</li></ul>1) Karimabad 2) Shafiq MoreWork Location: In person

Senior Officer/ Officer - Quality Assurance

Explore 908+ Assistant manager quality assurance in Karachi this May. Find roles across top companies and apply now to boost your career.