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assistant manager technical account management tam

ibex

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 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
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 Serve as the primary technical liaison between Ibex and the client.
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 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
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 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
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 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
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 Documents client requirements, workflows, risks, and technical profiles clearly.
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 Monitor service delivery, analytics, and SLAs.
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 Identifies risks early and prevents issues through proactive monitoring
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 Maintains accurate documentation, client technical profiles, and playbooks
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 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
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 Responsibilities
 
 
 
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 Strong understanding of IT infrastructure, networks, and system performance.
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 Ability to translate technical concepts for non-technical stakeholders.
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 Customer-focused mindset with a commitment to client stability and satisfaction.
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 Critical thinker with the ability to anticipate risks and prevent issues.
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 Excellent communication, client-handling, and escalation-management skills.
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 Strong analytical and troubleshooting skills.
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 Attention to detail in documentation, RCAs, and configurations
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 Resilient under pressure, especially during incidents or outages
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 Experience working with SLAs, reporting, and performance monitoring tools.
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 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
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 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
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 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
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 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
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 Familiarity with SLAs, operational workflows, and incident management processes.
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</div>

Assistant Manager, (Technical Account Management TAM)

Cybernet Internet Services Pvt. Ltd.

Job descriptionCompany: Cyber Internet Services (Pvt.) Limited (CYBERNET)Position: Assistant Manager - IP NOCDepartment: Network Operation Center (NOC)Job Location: Lahore (onsite)Overall Scope:We are looking for Assistant Manager IP NOC who will be responsible for managing and maintaining our company's network systems. The role includes configuring and troubleshooting network devices (Cisco, Juniper), setting up and supporting routing protocols like BGP and OSPF, and ensuring smooth day-to-day network operations. You will monitor network performance, respond quickly to outages, and help improve overall stability and efficiency. The candidate should be comfortable working with both LAN and WAN environments and be proactive in solving technical issues.Key Responsibilities:&middot; Managing Network Monitoring tools and Management systems&middot; Hands on in Managing/Configuring Cisco, Juniper L2 &amp; L3 devices.&middot; Configuring/managing Routing Protocols like BGP, OSPF and Switching i.e., Dot1q, Ether Channel, STP.&middot; Participates in existing infrastructure maintenance and upgrade.&middot; Install, configure, troubleshoot, and maintain Network Routers/Switches.&middot; Managing CDNs across the region.&middot; Prompt response during outages and recommend solutions for performance issues.&middot; Managing/Configuring Cisco, Juniper L2 &amp; L3 devices.Requirements:&middot; 5 - 6 years of minimum experience in relevant field.&middot; Master&rsquo;s or Bachelor&rsquo;s degree in computer science, IT, AI or Engineering.&middot; Must be CCNP Certified or equivalent.&middot; Background in ISP will be preferred.&middot; Strong knowledge of MPLS, BGP, OSPF, LAN, WAN.&middot; Should be working on different CDNs.&middot; Good communication skills.How to Apply:Ready to take the first step towards an exciting sales career? Send your resume to careers@cyber.net.pk with &quot; Assistant Manager IP NOC - LHR&quot; as the subject line.Why Cybernet?Join a team where growth and opportunity meet, fostering both personal and professional development.Industry&middot; Information Technology &amp; ServicesEmployment TypeFull-timeJob Type: Full-timeWork Location: In person

Assistant Manager - IP NOC

Vigilance Eye

Urgently Required: Amazon &amp; TikTok Shop Virtual Assistant (VA)We are looking for an experienced Amazon &amp; TikTok Shop Virtual Assistant for an office-based position.Job Requirements<ul><li>Strong knowledge of Amazon Wholesale model</li><li>Experience with TikTok Shop White Label model</li><li>Hands-on experience with Amazon Seller Central and TikTok Shop Seller Center</li><li>Ability to work independently and manage multiple tasks efficiently</li></ul>Key Responsibilities<ul><li>Product hunting and research</li><li>Product listing and optimization</li><li>Order management</li><li>Shipment and inventory management</li><li>Handling all account-related tasks</li><li>Ensuring smooth daily operations of Amazon and TikTok Shop accounts</li></ul>Salary: PKR 40,000 &ndash; 60,000, depending on experience and skill levelJob Type: Office-based positionInterested candidates with relevant experience are encouraged to apply.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Amazon & TikTok Shop Virtual Assistant

DURA POLYMER INDUSTRIES

Job Title: Assistant Manager Supply Chain ManagementJob Location: Lahore, Batapur ManawanReports To: Supply Chain Manager / Operations ManagerJob Summary:The Assistant Manager of Supply Chain Management supports the day-to-day operations of the supply chain functions, ensuring that goods are procured, stored, and distributed efficiently and cost-effectively. The position is integral in maintaining effective relationships with suppliers, managing inventory, and coordinating logistics. This role requires strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Inventory Management:</li><li>Monitor and control stock levels across warehouses, ensuring an optimal balance between supply and demand.</li><li>Coordinate with the procurement team to replenish stock as needed while avoiding overstocking or stockouts.</li><li>Analyze inventory reports and make recommendations for improving inventory accuracy and efficiency.</li><li>Logistics Coordination:</li><li>Support the planning and coordination of the transportation and delivery of goods to ensure timely and cost-effective movement.</li><li>Work with third-party logistics (3PL) providers, freight forwarders, and transport companies to ensure smooth operations.</li><li>Track shipments and resolve any issues related to delays, damages, or discrepancies.</li><li>Supplier Management:</li><li>Assist in managing relationships with suppliers to ensure product quality, timely delivery, and cost efficiency.</li><li>Monitor supplier performance and work with the team to resolve issues related to quality, lead time, or cost.</li><li>Support the negotiation of contracts and terms with suppliers to ensure the best value for the company.</li><li>Data Analysis &amp; Reporting:</li><li>Analyze supply chain data and generate regular reports on key performance indicators (KPIs) such as inventory levels, order fulfillment, and transportation costs.</li><li>Identify trends and provide actionable insights to the Supply Chain Manager for process improvements.</li><li>Cost Control &amp; Budgeting:</li><li>Assist in developing and maintaining the supply chain budget, ensuring that all activities are within financial constraints.</li><li>Identify and recommend areas for cost savings, including transportation efficiencies and inventory management practices.</li><li>Team Leadership &amp; Coordination:</li><li>Supervise and support a team of supply chain professionals (e.g., warehouse staff, procurement assistants, logistics coordinators).</li><li>Ensure that team members are properly trained and following the established procedures and protocols.</li><li>Foster a collaborative team environment to meet operational goals.</li><li>Problem Resolution:</li><li>Address and resolve operational issues related to inventory discrepancies, order fulfillment, and delivery delays.</li><li>Work with cross-functional teams (e.g., customer service, sales, procurement) to find solutions for any supply chain disruptions.</li><li>Process Improvement:</li><li>Assist in implementing and optimizing supply chain processes to increase efficiency and reduce costs.</li><li>Identify bottlenecks in the supply chain and recommend solutions to improve workflow.</li><li>Compliance and Documentation:</li><li>Ensure compliance with all regulatory requirements and company policies related to procurement, inventory management, and transportation.</li><li>Maintain accurate records of all supply chain activities, including supplier contracts, inventory levels, and shipment documentation.</li></ul>Key Skills &amp; Qualifications:<ul><li>Educational Background:</li><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Logistics, or related field.</li><li>Experience:</li><li>3-4 years of experience in supply chain management, logistics, preferably in a supervisory or assistant manager role.</li><li>Technical Skills:</li><li>Proficient in supply chain management software (e.g., SAP, Oracle, or similar tools).</li><li>Strong knowledge of Microsoft Excel (pivot tables, VLOOKUP, etc.) for data analysis and reporting.</li><li>Key Competencies:</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to analyze data and make data-driven decisions.</li><li>Problem-solving skills and attention to detail.</li><li>Understanding of logistics, transportation, and inventory management principles.</li><li>Additional Requirements:</li><li>Ability to work in a fast-paced environment with changing priorities.</li><li>Strong leadership skills and the ability to work well with others.</li><li>Understanding of procurement and vendor management practices.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Supply Chain Management

Instacare Technologies

Job Summary:We are looking for an Assistant Project Manager to support our Technical Department in managing the .NET Development Team. The ideal candidate will have a background in software development (preferably .NET) and experience in project coordination, resource management, and client communication. This role involves overseeing project timelines, ensuring quality deliverables, and facilitating smooth collaboration between developers, QA, and stakeholders.Key Responsibilities:1. Project Coordination &amp; Management<ul><li>Assist the Project Manager in planning, executing, and monitoring .NET development projects.</li><li>Define project scope, goals, and deliverables in collaboration with stakeholders.</li><li>Track progress against timelines, budgets, and milestones.</li><li>Coordinate between technical teams, clients, and management.</li></ul>2. Team Management<ul><li>Supervise and guide the .NET development team on daily tasks and priorities.</li><li>Ensure workload distribution is balanced and aligned with project requirements.</li><li>Facilitate stand-up meetings, sprint planning, and retrospective sessions.</li></ul>3. Quality Assurance &amp; Delivery<ul><li>Ensure deliverables meet quality standards and client expectations.</li><li>Conduct code reviews or coordinate peer reviews within the .NET team.</li><li>Identify risks, bottlenecks, and implement corrective actions.</li></ul>4. Communication &amp; Reporting<ul><li>Maintain regular communication with clients regarding project status, risks, and updates.</li><li>Prepare project status reports for management.</li><li>Act as the primary contact point for technical clarifications.</li></ul>5. Process Improvement<ul><li>Recommend improvements in development workflows, tools, and methodologies.</li><li>Support the adoption of Agile/Scrum best practices.</li><li>Monitor productivity and performance metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>3+ years of experience in software development (preferably with .NET technologies).</li><li>1&ndash;2 years of experience in project coordination or management roles.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthWork Location: In person

Assistant Project Manager

Aetheron Private Limited

Job PurposeTo support architectural planning, design development, and execution of building and infrastructure projects by preparing detailed drawings, layouts, and design concepts. The role ensures that architectural designs meet functional requirements, aesthetic standards, regulatory guidelines, and organisational objectives. The Officer &ndash; Architectural Designer collaborates closely with engineering, project management, and vendor teams to ensure timely and cost-effective project delivery. This position is based in Lahore.Key Responsibilities<ul><li>Architectural Design Support: Prepare architectural drawings, layouts, 3D views, and design concepts for offices, facilities, and project sites.</li><li>Design Documentation: Develop detailed drawings, specifications, and BOQs in coordination with engineering and project teams.</li><li>Technical Evaluation &amp; Procurement Support: Prepare technical comparisons, support bidding processes, and assist in evaluation of vendor proposals for Purchase Orders (POs).</li><li>Coordination with Stakeholders: Liaise with internal teams, consultants, and contractors to ensure design intent is accurately implemented.</li><li>Site Support &amp; Reviews: Support site visits, review execution progress, and ensure adherence to approved architectural designs.</li><li>Compliance &amp; Standards: Ensure designs comply with building codes, safety regulations, and company standards.</li><li>Design Revisions: Incorporate feedback and manage revisions based on functional, technical, or budgetary requirements.</li><li>Material &amp; Finish Selection: Assist in selection of materials, finishes, and fixtures aligned with design and cost objectives.</li><li>Documentation &amp; Reporting: Maintain proper design records, drawings, and progress updates for management review.</li></ul>Qualification<ul><li>Bachelor&rsquo;s degree in Architectural Engineering or a related field</li><li>Knowledge of local building codes and regulations is preferred</li></ul>Experience<ul><li>2 years of relevant experience in architectural design or related roles</li></ul>Skills &amp; Competencies<ul><li>Proficiency in architectural design software (AutoCAD, SketchUp, Revit, or similar tools)</li><li>Strong understanding of architectural drawings and construction detailing</li><li>Good coordination and communication skills</li><li>Ability to manage multiple design tasks and meet deadlines</li><li>Attention to detail and problem-solving capability</li></ul>Career Path &amp; GrowthThis role offers a strong learning platform within the Operations Function. With demonstrated design capability, technical expertise, and effective coordination, the individual may progress into roles such as Senior Officer &ndash; Architectural Design, Assistant Manager Design, and Manager Architectural &amp; Planning.Job Type: Full-timePay: From Rs70,000.00 per monthExperience:<ul><li>Architectural Design : 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Officer Architectural Designer

Paper Works Printers

Please Read The Job Description Carefully Before Apply. This Job is Not Related To Accounts and Finance Department.Job SummaryWe are seeking a detail-oriented and proactive Account Assistant to join our dynamic team. This position requires strong communication skills and the ability to work collaboratively in a fast-paced environment. The Account Assistant ensures that administrative processes are executed efficiently, supporting the Brokers and other team members in delivering exceptional service to clients.Key Responsibilities<ul><li>Assist with day-to-day administrative tasks such as filing, data entry, and managing client records.</li><li>Prepare and maintain accurate documentation for insurance policies, endorsements, and client correspondence.</li><li>Process and distribute internal and external communications, including emails, letters, and reports.</li><li>Support client communications by scheduling appointments, handling basic inquiries, and directing complex issues to appropriate team members.</li><li>Assist in preparing client proposals, policy documents, and renewal notices.</li><li>Update clients on the status of their requests or documents, as directed by licensed team members.</li><li>Manage the collection, organization, and distribution of documents related to insurance policies, claims, and client interactions.</li><li>Maintain confidentiality and security of sensitive client information.</li><li>Assist in coordinating internal meetings, training sessions, and client events.</li><li>Collaborate with other team members to ensure smooth operations and resolve any administrative issues.</li></ul>Periodic Duties<ul><li>Support the preparation of presentations, reports, and other materials for team meetings.</li><li>Generate reports and summaries for internal use, including client activity and policy status.</li></ul>Qualifications &amp; Asset<ul><li>High school diploma or equivalent required.</li><li>Minimum of 1-2 years of experience in an administrative or support role, preferably within an insurance or financial services environment.</li><li>A post-secondary diploma in Business, Finance, Insurance, or a related field preferred.</li></ul>Requirements<ul><li>Proficiency in English; bilingual or multilingual skills are highly desirable.</li><li>Previous experience in customer support, client services, or call center environments is preferred.</li><li>Strong computer skills with a focus on Microsoft Office applications (Excel, Word, PowerPoint).</li><li>Excellent typing skills with attention to detail for accurate data entry.</li><li>Strong communication skills, both verbal and written, to effectively interact with clients and team members.</li><li>Ability to handle cash transactions accurately and responsibly.</li></ul>Technical Competencies<ul><li>Familiarity with insurance management software and CRM systems to perform data entry and manage client information.</li><li>Ability to enter and maintain data accurately, with attention to detail and efficiency.</li><li>Experience in handling, organizing, and processing documents in a professional setting.</li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) for preparing documents, spreadsheets, and presentations.</li><li>Basic understanding of financial and insurance terminology and processes.</li></ul>Person Specification<ul><li>Clear and effective verbal and written communication skills for interacting with clients and team members.</li><li>Ability to provide supportive and responsive service to clients, addressing their needs professionally.</li><li>Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and ensure timely completion of duties.</li><li>Ability to work effectively with colleagues and support the team&rsquo;s objectives and goals.</li><li>Basic problem-solving skills to address and escalate issues as needed, ensuring smooth administrative operations.</li></ul>Working ConditionsWorks primarily in a standard office setting with a typical climate-controlled environment. The role requires periods of sitting, computer use, and participation in meetings or collaborative sessions. Noise levels are generally low, and the position involves minimal physical exertion.Shift Schedule - Monday to Friday, 07:00 pm to 03:00 am. Please note that it is an In-Person position and requires the candidate to be physically present in our Lahore Office.Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Account Assistant (Insurance) Read Job Description Before Apply

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