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customer service associate

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mağaza müdür yardımcısı

assistant store manager

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 
 
 <ul>
 <li>
 Assistant Store Manager in daily operations and overall management of the store
 </li>
 <li>
 Lead and motivate the sales team to achieve store sales goals and objectives
 </li>
 <li>
 Provide exceptional customer service by addressing customer inquiries and resolving issues
 </li>
 <li>
 Ensure product displays, signage, and merchandising standards are maintained throughout the store
 </li>
 <li>
 Assist in training and onboarding new employees to ensure a knowledgeable team
 </li>
 <li>
 Monitor inventory levels and assist in managing stock replenishment and orders
 </li>
 <li>
 Conduct regular store audits to ensure compliance with company policies and procedures
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience in a retail management or supervisory role
 </li>
 <li>
 Strong leadership and team-building skills with the ability to motivate others
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to analyze sales data and make informed decisions
 </li>
 <li>
 Detail-oriented with strong organizational skills
 </li>
 <li>
 Flexibility to work various shifts, including weekends and holidays
 </li>
 <li>
 Univercity diploma required; a degree in business or a related field is a plus
 </li>
 </ul>
</div>

Assistant Store Manager (Emaar)

CALVIN KLEIN

<div>Design Your Future at PVH
Assistant Store Manager - Calvin Klein &#304;stanbul Akasya
Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That&rsquo;s the Power of Us, that&rsquo;s the Power of PVH+.
The Team
The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
The Position
Reporting to the District Manager/Store Manager, the Assistant Store Manager ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback and the store performance and optimal Organization through managing Back Office, Visual Merchandising, Stock and Omnichannel activities.<ul>
<li>
Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.</li>
<li>
Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.</li>
<li>
Train and coach the team on standards, including customer service, product placement, and efficient time management.</li>
<li>
Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.</li>
<li>
Provide recommendations for action based on the analysis of sales performance.</li>
<li>
Collaborate with In-Store Visual for effective display fittings and report on visual criteria's impact on sales.</li>
<li>
Provide continuous feedback on performance and support Store Manager in team recruitment and development.</li>
<li>
Facilitate the cascading of company content through morning briefings for the team.</li>
<li>
Coordinate Stock and Back Office teams to ensure optimal stock provision and mix.</li>
<li>
Implement measures for the safety of products in both sales floor and stockroom.</li>
<li>
Conduct regular stock checks and promptly communicate stock information to the team.</li>
<li>
Maximize sales through analytical merchandise management, utilize reports for trend analysis, and conduct daily meetings to achieve goals.</li>
</ul>
The Ideal Candidate<ul>
<li>
At least 3 years&rsquo; experience in similar role within structured environment</li>
<li>
Experience with RFID systems</li>
<li>
Proficient use of Excel</li>
<li>
Good organization and collaboration skills and abilities</li>
<li>
Detail oriented and highly organized</li>
<li>
Fluent in English and Turkish any other language is a plus</li>
</ul>
Be valued. 
At PVH, we recognize that our people are our greatest asset. That's why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. We want to create a culture of care that fosters loyalty, commitment, and a sense of belonging, and we're proud of it.<ul>
<li>
Balance &ndash; Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You&rsquo;ll get the freedom to choose the hybrid setup and working hours that benefit you.</li>
<li>
Health &amp; Wellbeing &ndash; wellbeing programs, premium subscription to headspace, volunteering programs.</li>
<li>
Develop &ndash; PVH University curates and delivers training programs for you to continuously develop your professional and personal goals.</li>
<li>
Be at the forefront &ndash; stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts!</li>
</ul>
Be part of it.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.</div>

Assistant Store Manager - Calvin Klein İstanbul Akasya

Louis Vuitton

<div>
 
 About The Job
 
 
 
 We are currently looking for a
 
 STORE MANAGER
 
 for our store in
 
 NISANTASI
 
 . As a Store Manager, you will be the driving force behind the store&rsquo;s success, ensuring an exceptional client experience while leading a high-performing team. You will be responsible for overseeing all aspects of the store&rsquo;s operations, from sales performance and client relationships to team development and operational excellence.
 
 
 Job responsibilities
 
 
 
 Developing the business, maintaining leadership in the market
 
 
 
 <ul>
 <li>
 Optimize the store&rsquo;s commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses, promote new products, in line with overall company objectives and policies.
 </li>
 <li>
 Be knowledgeable and aware of the market trends and competitors, analyzing and recommending areas for business development and improvement.
 </li>
 <li>
 Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports, able to develop and implement action plans to deliver improvements.
 
 
 </li>
 </ul>
 
 Managing store operations
 
 
 
 <ul>
 <li>
 Lead the management of the store, ensuring daily operations and functions are carried out in line with company policies and procedures.
 </li>
 <li>
 Ensure Louis Vuitton standards are applied and maintained at all times across the store in the presentation/merchandising, customer service and back-office activities (stock, administration, other services)
 </li>
 <li>
 Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations.
 </li>
 <li>
 Specific responsibilities include.
 
 </li>
 <ul>
 <li>
 Store security and health and safety issues management.
 </li>
 <li>
 External supplier relationship and contracts management
 </li>
 <li>
 Optimization of store offer to achieve business objectives.
 </li>
 <li>
 Cost control and budgets/results reporting.
 
 
 </li>
 </ul>
 </ul>
 
 Managing and developing the team
 
 
 
 <ul>
 <li>
 To provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives.
 </li>
 <li>
 Ensure training programme is in place and delivered for all team members, particularly in sales techniques, customer service, policies and procedures, product knowledge.
 </li>
 <li>
 Ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate.
 
 
 </li>
 </ul>
 
 Be an ambassador for the Louis Vuitton brand
 
 
 
 <ul>
 <li>
 Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with Head Office and in line with LV brand image.
 </li>
 <li>
 Represent the brand in all public/store events and activities, to promote LV image, brand, and products.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Ability to lead a team to achieve strong commercial results.
 </li>
 <li>
 Ability to motivate and manage a team.
 </li>
 <li>
 Ability to develop direct reports.
 </li>
 <li>
 Ability to work under pressure and prioritise.
 </li>
 <li>
 Very good analytical skills.
 </li>
 <li>
 Proactive, action and results-driven individual, demonstrating initiative.
 </li>
 <li>
 A motivator, with a positive enthusiastic can-do approach.
 </li>
 <li>
 Very good coaching skills.
 </li>
 <li>
 A team player able to build good professional working relationships with peers and management.
 </li>
 <li>
 Desire to work in a fast-paced environment.
 </li>
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 Sense of flexibility, ability to adapt quickly.
 </li>
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 Exceptional attention to detail and high standards.
 </li>
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 A strong sense of integrity and trust.
 </li>
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 Autonomous and self-motivated.
 </li>
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 At least 10 years of experience in managerial roles within the retail sector, with a strong sense of customer service
 </li>
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 Exceptional high standards, knowledge/ understanding of the luxury sector.
 </li>
 <li>
 Good communication and networking skills, able to build good professional working relationships.
 </li>
 <li>
 Proven experience in managerial roles
 
 
 </li>
 </ul>
 Reference LVM28906
</div>

NISANTASI STORE MANAGER

PUMA

<div><div><div><div><div>SPEED &amp; SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
</div></div></div></div><div><div><div><div><div>At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.</div>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader">YOUR TALENT</h2>
<div>
<ul><li>Minimum 7 years of retail experience, at least 2 years in Area &amp; Retail Manager Experience</li><li>Advanced computer skills in MS Office esp. Excel, PPT</li><li>Ability and willingness to travel</li><li>Have driver license &amp; actively driver</li><li>Strong interpersonal skills</li><li>Excellent Presentation &amp; influencing Skills</li><li>Forecasting ability and the ability to analyze data</li><li>Extensive sport style industry and customer knowledge</li><li>Experience in budgeting, strategic planning, merchandise management/trading, campaign management, space planning, visual merchandising and sales management.</li><li>Fluent in English</li></ul>
</div></div><div><h2 class="jobSectionHeader">YOUR MISSION</h2>
<div>
<ul><li>Reporting directly to Retail Director</li><li>Directly responsible for ensuring that the district consistently achieves or exceeds sales, KPI&rsquo;s and profitability goals through effective use of short- and long-term planning and expense control</li><li>Recruit, develop, retain, and leverage, results driven Store Managers who will achieve or exceed sales, KPI&rsquo;s, profitability goals while offering the highest levels of customer service</li><li>Directly responsible for the Loss Prevention education, training and development for store teams, awareness, and compliance within District.</li><li>Flawlessly execute new store openings and/or store closings.</li><li>Ensure compliance of District stores concerning Policies &amp; Procedures, Operational core competencies and key accountabilities.</li><li>Availability to work non-traditional hours (retail working environment) which include evenings, weekends, holidays.</li></ul>
</div></div></div></div><div><div><div><div>PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.
PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.</div></div></div></div></div>

RETAIL AREA MANAGER - FPS STORES

Eren Perakende

<div>
 
 
 E-Commerce Assistant Manager &ndash; Marketplace
 
 
 
 
 
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat. Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an &ldquo;E-Commerce Assistant Manager &ndash; Marketplace&rdquo; to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (E-Commerce, Engineering or Business Administration) required,
 </li>
 <li>
 Experience with roles focused on e-commerce, planning, merchandising, marketing or analytical positions,
 </li>
 <li>
 At least 5-6 years of experience working in a variety of roles including e-commerce, retail planing and allocation, product/project management or marketing,
 </li>
 <li>
 Online trading background; preferably in online fashion brand,
 </li>
 <li>
 Excellent command of written and spoken English
 </li>
 <li>
 Excellent experience with MS Office,
 </li>
 <li>
 General understanding of e-commerce operational and technical processes and knowledge of integrator's panel usage,
 </li>
 <li>
 Digital savvy, strong understanding of how digital channels drive traffic and conversion on site,
 </li>
 <li>
 Good level of reporting skills; focuses on the solution and gives importance to the details,
 </li>
 <li>
 Excellent communication skills, flexible and proactive.
 </li>
 </ul>
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 <ul>
 <li>
 Managing e-commerce trading process,
 </li>
 <li>
 Marketplace panel management (Trendyol, Hepsiburada, Amazon etc.),
 </li>
 <li>
 Managing new marketplace supplier integration processes,
 </li>
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 Executing and reporting seller campaigns,
 </li>
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 Executing sales and marketing reports monthly/quartly/annual,
 </li>
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 Following new trends in the market and competitor analysis,
 </li>
 <li>
 Detailed examination and reporting of contract processes,
 </li>
 <li>
 Developing the marketplace process.
 </li>
 </ul>
 
 
</div>

E-Commerce Assistant Manager – Marketplace

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 
 
 Job Number #167399 - Istanbul, Turkey, Turkey
 
 
 
 Who We Are
 
 
 
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 
 
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 
 Location: CP-Turkey, Istanbul
 
 
 Reporting Relationships:
 
 
 Reports to: Customer Development Group Manager
 
 
 Responsible for: Customer Development Executives &amp; Assistant Customer Development Manager
 
 
 Scope of Responsibility:
 
 
 The CD Manager (Perfumery Channel) is responsible for delivering net sales, volume, and market share targets for an account. The CD Manager is also responsible for establishing long term mutually beneficial relationships with Key Customers and effectively utilizing resources with a certain budget.
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Translate sales strategies into specific operational sales objectives (e.g., pricing, distribution, and share of shelf, volume, profitability, and market share) and other key performance indicators. KPI&rsquo;s include gross to net, margin, forecast accuracy, account inventory levels, out of stocks, and promotional performance.
 </li>
 <li>
 Ensure &ldquo;winning at the shelf&rdquo; is a top priority for the team, and that 5P tactics and demand marketing initiatives are executed with excellence at the point of sale.
 </li>
 <li>
 Influence customers to grow sales, improve service and identify efficiencies by utilizing new techniques, tools, and information systems.
 </li>
 <li>
 Arrange customer meetings on a regular basis to set tactical goals and future activities. Ensure goals are met by means of regular analysis, store checks and audits.
 </li>
 <li>
 Establish effective relationships with distributors to ensure fulfillment of customer&rsquo;s orders.
 </li>
 <li>
 Work with Retail Marketing to leverage trade spending and develop effective promotional and in-store programs that drive consumption off the shelf. Ensure efficient and effective use of promotional material and equipment.
 </li>
 <li>
 Conduct detailed analyses of trends (brand share, pricing, category sales, competitive products, and promotional activity) and gain customer and CP agreement for a business plan that balances the needs of the account and Colgate.
 </li>
 <li>
 Organize and provide effective management of sales representatives and merchandiser teams in accordance with Colgate-Palmolive procedures and policies.
 
 
 </li>
 </ul>
 Required Qualification:
 
 
 <ul>
 <li>
 Higher Education/College Degree
 </li>
 <li>
 Minimum 6 years of relevant experience
 </li>
 <li>
 Fluent in Turkish and English
 </li>
 <li>
 Negotiation, Analytical skills
 
 
 </li>
 </ul>
 
 Our Commitment to Inclusion
 
 
 
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 
 
 
 Equal Opportunity Employer
 
 
 
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 
 
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 
 
</div>

Customer Development Manager

Christian Dior Couture

<div>
 Position
 
 
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 
 
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 
 
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 
 
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 
 
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 
 
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 
 
 The local Turkish Head Office is located in Istanbul.
 
 
 Job responsibilities
 
 
 
 Inventory And Stock Management
 
 
 
 <ul>
 <li>
 Manage, facilitate, and ensure completion of all inventories and cycle counts.
 </li>
 <li>
 Validate stock adjustments.
 </li>
 <li>
 Investigate with Head Office on any discrepancies in receptions or stock transfers.
 </li>
 <li>
 Manage &ldquo;End of Life&rdquo; product cycle.
 </li>
 <li>
 Oversee the Turkey &ldquo;After Sales&rdquo; program.
 </li>
 <li>
 Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
 </li>
 <li>
 Organize local Family Sales.
 
 
 </li>
 </ul>
 
 Policies &amp; Procedures
 
 
 
 <ul>
 <li>
 Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
 </li>
 <li>
 Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
 </li>
 <li>
 Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
 </li>
 <li>
 Prepare Monthly Internal Control reports.
 </li>
 <li>
 Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
 
 
 </li>
 </ul>
 
 Store Facility
 
 
 
 <ul>
 <li>
 Ensure maintenance and overall upkeep of the store and local Head Offices.
 </li>
 <li>
 Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
 </li>
 <li>
 Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
 </li>
 <li>
 Ensure that all Health &amp; Safety requirements are always met.
 
 
 </li>
 </ul>
 
 Logistics
 
 
 
 <ul>
 <li>
 Oversee all processing of shipments, transfers, and consignments.
 </li>
 <li>
 Follow-up of deliveries with freight forwarder and customs broker.
 </li>
 <li>
 Coordination with accounting back office, follow-up of KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Accounting and financials
 
 
 
 <ul>
 <li>
 Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
 </li>
 <li>
 Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
 </li>
 <li>
 Be responsible for Turkey expense control (monthly P&amp;L analysis).
 </li>
 <li>
 Follow-up anti-money laundering compliance.
 </li>
 <li>
 Verify cash vs sales reconciliations.
 </li>
 <li>
 Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
 </li>
 <li>
 Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
 
 
 </li>
 </ul>
 
 Legal and Administrative
 
 
 
 <ul>
 <li>
 Follow-up contract expiry and renewals.
 </li>
 <li>
 Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
 </li>
 <li>
 Comply with legal/administrative declarations needed in current or future stores.
 </li>
 <li>
 Coordinate with Dior Legal Department and local advisors.
 
 
 </li>
 </ul>
 
 Store opening
 
 
 
 <ul>
 <li>
 Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
 </li>
 <li>
 Follow-up related administrative aspects.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 University graduate with 5-10 years of experience in management.
 </li>
 <li>
 Retail experience.
 </li>
 <li>
 Knowledge of accounting is appreciated. / Accounting skills are a plus.
 </li>
 <li>
 Knowledge of logistics is appreciated. / Logistics skills are a plus.
 </li>
 <li>
 Native Turkish speaker, proficient in English.
 </li>
 <li>
 Proficient in Excel.
 </li>
 </ul>
</div>

Country Operations Manager

Explore 332+ Assistant store manager in Istanbul this September. Find roles across top companies and apply now to boost your career.