compliance agent (legal account restriction)

assistant store manager

associate client director Jobs in Istanbul

associate client director

compliance agent (legal account restriction) Jobs in Istanbul

customer service coordinator Jobs in Istanbul

customer service coordinator

junior account manager

assistant compliance officer

Hepsiburada (NASDAQ: HEPS)

<div>
 <p>
  At Hepsiburada, we are driven by our mission to improve people's lives by developing innovative products and services. Prioritizing customer satisfaction, we offer over 280 million products across more than 30 categories. Through our marketplace model, we bring together over 100,000 businesses. With T&uuml;rkiye&rsquo;s and the region's largest Smart Operations Center, industry-leading R&amp;D initiatives, and innovative solutions, we contribute significantly to the growth of the e-commerce ecosystem. For the past two years, we have proudly held the title of Turkey's most recommended e-commerce platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Through our innovative services like HepsiJET, Hepsipay, HepsiLojistik, HepsiAd, and Hepsiburada Global, we create value for all our stakeholders. Committed to harnessing technology for social benefit, our &ldquo;Technology Empowerment for Women Entrepreneurs&rdquo; program has connected thousands of women entrepreneurs with e-commerce, supporting their growth. Our goal is to leverage digitalization and e-commerce to enable greater economic participation.
 </p>
 <p>
  With 25 years of experience driven by innovation and entrepreneurship, we proudly continue our journey as &ldquo;T&uuml;rkiye&rsquo;s Hepsiburada&rdquo; and the first and only Turkish company listed on NASDAQ, the world's leading technology exchange.
 </p>
 <p>
  <br/>
 </p>
 <p>
  For our colleagues, we offer a work environment that supports creating together and adding more meaning to our work. As a team full of opportunities, we are happy to develop, produce and succeed together.
 </p>
 <p>
  If you want to be part of a team that creates value for everyone and makes life easier through innovative products and services&mdash;and contribute to exciting success stories&mdash;the future starts here.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hepsipay
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Hepsipay, T&uuml;rkiye&rsquo;s leading payment solutions provider in both e-commerce and physical retail, delivers a fast, secure, and seamless shopping experience to a broad customer base of over 17 million users.
 </p>
 <p>
  With its secure card storage feature, Hepsipay enables customers to use their saved cards not only on the Hepsiburada platform but also across dozens of e-commerce sites and millions of physical retail locations. Beyond payments, Hepsipay offers its users access to exclusive campaigns and loyalty programs, providing additional value and convenience.
 </p>
 <p>
  Customers can instantly access all their saved cards via their digital wallet and top up their wallets using instant credit to complete purchases quickly and easily.
 </p>
 <p>
  Hepsipay also empowers business partners with one-click payment, installment solutions, and the ability to accept payments across both online and offline channels. By tapping into Hepsipay&rsquo;s rapidly growing customer network, business partners benefit from higher conversion rates and larger basket sizes&mdash;unlocking new growth opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University degree in engineering, finance, law, economics, business or a related discipline,
  </li>
  <li>
   Proven experience (at least 6-7 years) in any or several areas of Compliance, AML, KYC, Sanctions areas (Core Compliance-Regulatory Compliance will be an asset),
  </li>
  <li>
   Proven managerial experience in planning, managing, evaluating and reporting of Compliance &amp; Internal Control Department&rsquo;s duties and works,
  </li>
  <li>
   Having good knowledge and skills on Sanction and Transaction Monitoring systems,
  </li>
  <li>
   Having ability to prioritize work flows and ensure deadlines are met,
  </li>
  <li>
   Certificates will be an asset (ACAMS, ICA or equivalent ones),
  </li>
  <li>
   Good skill of usage of office programs (specifically Excel, Power Point) and presentation skills,
  </li>
  <li>
   Investigative approach and analytical thinking,
  </li>
  <li>
   Strong relationship management,
  </li>
  <li>
   Experience of managing conflicting workloads and priorities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Monitor and ensure compliance with applicable legal regulations in the e- commerce, finance &amp; payment industry. Manage the identification of legal requirements, development and updating of policies and procedures to ensure compliance,
  </li>
  <li>
   Establish an effective internal control system regarding Compliance related issues within the company and identify potential risks through risk assessments and take necessary measures to mitigate them,
  </li>
  <li>
   Organize training programs to ensure employees have knowledge of legal regulations. Conduct awareness campaigns to promote understanding and adherence to legal requirements, as well as company policies and procedures,
  </li>
  <li>
   Act as an advisor to support business on financial crime related matters,
  </li>
  <li>
   Responsible for core AML Activities; Transaction Filtering (Releasing alerts, conducting system enhancements), Transaction Monitoring (Releasing alerts, conducting system enhancements, knowledge on SAR process), KYC process (Leading the governance, checking KYC files, providing advisory service),
  </li>
  <li>
   Responsible for preparing reports as periodic basis daily, weekly, monthly and yearly,
  </li>
  <li>
   Responsible of communication with local authorities (ie. MASAK),
  </li>
  <li>
   Conduct compliance related controls and complete relevant reporting,
  </li>
  <li>
   Follow up local financial crime related regulatory changes and take necessary actions,
  </li>
  <li>
   Monitor and manage of internal control activities carried out by internal control staff.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   "Bu ilan sebebiyle yapaca&gbreve;&inodot;n&inodot;z ba&scedil;vurular arac&inodot;l&inodot;&gbreve;&inodot;yla toplanacak ki&scedil;isel verileriniz veri sorumlusu D-Market Elektronik Hizmetler ve Ticaret A.&Scedil; (&ldquo;Hepsiburada&rdquo;) taraf&inodot;ndan 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu (&ldquo;KVKK&rdquo;) ve ilgili mevzuat kapsam&inodot;nda i&scedil; ba&scedil;vuru s&uuml;re&ccedil;lerinin y&uuml;r&uuml;t&uuml;lmesi amac&inodot;yla otomatik yollarla i&scedil;lenecektir. Detayl&inodot; bilgi i&ccedil;in l&uuml;tfen
   <em>
    Ayd&inodot;nlatma
   </em>
  </strong>
 </p>
 <p>
  <strong>
   <em>
    Metni&rsquo;ndeki
   </em>
   &Ccedil;al&inodot;&scedil;an Aday&inodot; (https://www.hepsiburada.com/kisisel-verilerin-korunmasi) ki&scedil;i kategorisini inceleyiniz.&rdquo;
  </strong>
 </p>
</div>


Assistant Compliance Officer

Guess Europe Sagl

<div>
 Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.
 <br/>
 <br/>
 <ul>
  <li>
   Assistant Store Manager in daily operations and overall management of the store
  </li>
  <li>
   Lead and motivate the sales team to achieve store sales goals and objectives
  </li>
  <li>
   Provide exceptional customer service by addressing customer inquiries and resolving issues
  </li>
  <li>
   Ensure product displays, signage, and merchandising standards are maintained throughout the store
  </li>
  <li>
   Assist in training and onboarding new employees to ensure a knowledgeable team
  </li>
  <li>
   Monitor inventory levels and assist in managing stock replenishment and orders
  </li>
  <li>
   Conduct regular store audits to ensure compliance with company policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience in a retail management or supervisory role
  </li>
  <li>
   Strong leadership and team-building skills with the ability to motivate others
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to analyze sales data and make informed decisions
  </li>
  <li>
   Detail-oriented with strong organizational skills
  </li>
  <li>
   Flexibility to work various shifts, including weekends and holidays
  </li>
  <li>
   Univercity diploma required; a degree in business or a related field is a plus
  </li>
 </ul>
</div>


Assistant Store Manager

Bundy Baking Solutions

<div><h1 class="jobSectionHeader"><b>Yurt İ&ccedil;i Satış Temsilcisi &ndash; T&uuml;rkiye</b></h1>
<div><b>Lokasyon:</b> B&uuml;y&uuml;k&ccedil;ekmece, İstanbul, T&uuml;rkiye</div>
<div><b>Şirket: </b>American Pan &ndash; Turbel</div><br>
<div></div>
<div></div><div><b>Şirket Hakkında</b></div>
<div>American Pan, end&uuml;striyel ve butik fırınlara y&ouml;nelik ekipman &ccedil;&ouml;z&uuml;mleri sunan k&uuml;resel bir liderdir. T&uuml;rkiye&rsquo;de Turbel operasyonlarımız aracılığıyla ekmek ve kek sekt&ouml;r&uuml;n&uuml;n &ouml;nemli oyuncularıyla yakın iş birliği i&ccedil;inde &ccedil;alışıyor; global standartları g&uuml;&ccedil;l&uuml; yerel pazar deneyimiyle birleştiriyoruz.</div><br>
<div></div>
<div></div><div><b>Pozisyon &Ouml;zeti</b></div>
<div>T&uuml;rkiye pazarındaki satış faaliyetlerimizi g&uuml;&ccedil;lendirmek amacıyla <b>Yurt İ&ccedil;i Satış Temsilcisi (Uzman / Uzman Yardımcısı seviyesinde)</b> arıyoruz.</div>
<div></div><div>İdeal adayın gıda sekt&ouml;r&uuml;nde <b>(tercihen ekmek ve kek ekosisteminde)</b> satış deneyimine sahip olması, m&uuml;şteri ilişkileri y&ouml;netiminde g&uuml;&ccedil;l&uuml; olması, yeni iş fırsatlarını belirleyebilmesi ve global bir markayı yerel pazarda profesyonel şekilde temsil edebilmesi beklenmektedir</div>
<div></div><div><b>Temel Sorumluluklar</b></div>
<ul><li>Sorumlu olunan b&ouml;lgelerde ve m&uuml;şteri portf&ouml;y&uuml;nde yurt i&ccedil;i satış faaliyetlerini y&ouml;netmek ve geliştirmek</li>
<li>Ekmek, fırıncılık ve kek sekt&ouml;r&uuml;ndeki m&uuml;şterilerle g&uuml;&ccedil;l&uuml; ilişkiler kurmak ve s&uuml;rd&uuml;rmek</li>
<li>Yeni satış fırsatlarını belirlemek ve m&uuml;şteri portf&ouml;y&uuml;n&uuml; genişletmek</li>
<li>D&uuml;zenli m&uuml;şteri ziyaretleri ger&ccedil;ekleştirerek uzun vadeli iş ortaklıkları kurmak</li>
<li>Satış tekliflerinin hazırlanmasına destek olmak, siparişlerin takibini yapmak ve u&ccedil;tan uca satış s&uuml;recinin t&uuml;m aşamalarına destek vermek</li>
<li>M&uuml;şteri memnuniyetini sağlamak amacıyla &uuml;retim, planlama ve teknik ekiplerle yakın iş birliği i&ccedil;inde &ccedil;alışmak</li>
<li>Şirketi yerel pazarda profesyonel şekilde temsil etmek</li>
</ul><div><b>Nitelikler ve Gereklilikler</b></div>
<ul><li>Gıda sekt&ouml;r&uuml;nde satış deneyimi</li>
<li>Tercihen aşağıdaki alanlarda faaliyet g&ouml;steren şirketlerde deneyim:
<ul><li>Maya &uuml;reticileri</li>
<li>Fırıncılık katkı maddeleri / ekmek geliştirici &uuml;reticileri</li>
<li>Un &uuml;reticileri veya ekmek ve kek sekt&ouml;r&uuml;ne tedarik sağlayan firmalar</li>
</ul></li><li>Fırınlar, end&uuml;striyel &uuml;reticiler veya gıda &uuml;reticilerine &uuml;r&uuml;n / &ccedil;&ouml;z&uuml;m satışı deneyimi</li>
<li>Tercihen <b>Gıda M&uuml;hendisliği veya ilgili b&ouml;l&uuml;mlerden mezun</b></li>
<li>Uzman veya Uzman Yardımcısı seviyesinde iş deneyimi</li>
<li>Seyahat engeli bulunmayan</li>
<li>Ge&ccedil;erli s&uuml;r&uuml;c&uuml; belgesi ve aktif ara&ccedil; kullanımı</li>
<li>Tercihen iyi seviyede İngilizce</li>
<li>G&uuml;&ccedil;l&uuml; iletişim, m&uuml;zakere ve ilişki y&ouml;netimi becerileri</li>
</ul>
<div></div><div><b>Sunduğumuz İmkanlar</b></div>
<ul><li>Fırıncılık sekt&ouml;r&uuml;nde global bir marka ile &ccedil;alışma fırsatı</li>
<li>Pazarla yoğun etkileşim i&ccedil;eren dinamik bir satış rol&uuml;</li>
<li>Rekabet&ccedil;i &uuml;cret ve performans bazlı prim sistemi</li>
<li>Profesyonel ve uluslararası &ccedil;alışma k&uuml;lt&uuml;r&uuml;</li>
<li>Uzun vadeli kariyer gelişim fırsatları</li>
</ul><div><b>Eşit Fırsat İlkesi</b></div>
<div></div><div>American Pan eşit fırsat sunan bir işverendir. &Ccedil;eşitliliğe değer verir ve t&uuml;m &ccedil;alışanlar i&ccedil;in kapsayıcı bir &ccedil;alışma ortamı oluşturmayı taahh&uuml;t eder.</div>
<div></div><div><h1 class="jobSectionHeader"><b>Domestic Sales Representative &ndash; Turkey</b></h1>
<div><b>Location:</b> B&uuml;y&uuml;k&ccedil;ekmece, Istanbul, Turkey</div>
<div><b>Company: </b>American Pan &ndash; Turbel</div><br>
<div></div>
<div></div><div><b>About the Company</b></div>
<div>American Pan is a global leader in baking equipment solutions, serving both industrial and artisan bakeries worldwide. Through our operations in Turkey under Turbel, we work closely with key players in the bread and cake industries, combining global standards with strong local market expertise.</div>
<div></div><div><b>Position Summary</b></div>
<div>To strengthen our sales activities in the Turkish market, we are seeking a <b>Domestic Sales Representative</b> (Specialist / Assistant Specialist level).</div>
<div></div><div>The ideal candidate will have hands-on sales experience in the food industry <b>(preferably within the bread and cake ecosystem)</b>, strong customer relationship management skills, the ability to identify new business opportunities, and the capability to professionally represent a global brand in the domestic market.</div>
<div></div><div><b>Key Responsibilities</b></div>
<ul><li>Manage and develop domestic sales activities within the assigned regions and customer portfolio</li>
<li>Build and maintain strong relationships with customers in the bread, bakery, and cake sectors</li>
<li>Identify new sales opportunities and actively expand the customer base</li>
<li>Conduct regular customer visits and maintain long-term business partnerships</li>
<li>Help on sales quotations, follow up on orders, and support the full sales cycle end-to-end</li>
<li>Collaborate closely with production, planning, and technical teams to ensure customer satisfaction</li>
<li>Professionally represent the company in the local market</li>
</ul><div><b>Qualifications &amp; Requirements</b></div>
<ul><li>Proven sales experience in the food industry</li>
<li>Preferably experienced in companies operating in the following areas:
<ul><li>Yeast manufacturers</li>
<li>Bakery and bread improver/additive companies</li>
<li>Flour producers or suppliers serving the bread &amp; cake industries</li>
</ul></li><li>Experience in selling products or solutions to bakeries, industrial producers, or related food manufacturers</li>
<li>Preferably a graduate of <b>Food Engineering or a related field</b></li>
<li>Professional experience at Specialist or Assistant Specialist level</li>
<li>No travel restrictions</li>
<li>Valid driver&rsquo;s license and active driving ability</li>
<li>Preferably good command of English</li>
<li>Strong communication, negotiation, and relationship management skills</li>
</ul><div><b>What We Offer</b></div>
<ul><li>Opportunity to work with a global brand in the baking industry</li>
<li>A dynamic sales role with strong market interaction</li>
<li>Competitive salary and performance-based bonus scheme</li>
<li>Professional and international working culture</li>
<li>Long-term career development opportunities</li>
</ul><div><b>Equal Opportunity Statement</b></div>
<div></div><div>American Pan is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.</div>
<div>#IND123</div></div></div>

Yurt İçi Satış Temsilcisi - Sales

Hermès

<div><p><b>KEY RESPONSIBILITIES
</b></p><div>1. Market and M&eacute;tier Knowledge
<br>
<ul><li>Undertake monthly/quarterly study of your M&eacute;tiers and ad hoc analyses to understand performance, quantitative and qualitative
</li><li>Build action plans in close collaboration with the stores
</li><li>Work closely with stores to analyse customer feedback (understanding of trends and client needs) to define a relevant product offer and share with the M&eacute;tiers
</li><li>Regular store visits and time spent instore
</li></ul></div><div>2. Buying
<br>
<ul><li>Define the OTB (Open-To-Buy) for stores in line within the strategy of the subsidiary and Europe and with the stock objectives set for the current year
</li><li>Split Leather commitment and quotas among the stores
</li><li>Propose a buying strategy and support the stores in their freedom of buying to ensure a unique but coherent offer that will answer to their customers&rsquo; needs and enhance the store identities, with a good balance between novelties and bestsellers
</li><li>Prepare easy to use tools for stores to guide them during podium and preview
</li><li>Consolidate pre and post podium buying reports
</li><li>Monitor and control reorders in line with budgeted stock levels
</li><li>Lead the PSI forecast twice per year, proposing adjustments based on sales per store
</li><li>Allocate Push Offers among the stores
</li></ul></div><div>3. Product and Stock Animation
<br>
<ul><li>Define local strategy to develop each metier in the country and achieve sales ambitions
</li><li>Optimise every opportunity to move stock throughout the business reducing the financial impact of depreciating goods
</li></ul></div><div>4. Supply Management
<br>
<ul><li>Work closely with Customer Service in Paris to ensure timely delivery and adapt the priorities if necessary for the business
</li><li>Share reports on stock levels and delivery updates with the stores
</li><li>Coordinate and ensure timely destocking
</li><li>Work closely with Chief Financial Officer to align buying and destocking forecasts and optimise stock levels across the country
</li></ul></div><div>5. Stock Management
<br>
<ul><li>Ensure optimal flow of deliveries to the stores
</li><li>Coordinate the logistics and legal aspects of deliveries, with Expedition Dept in Paris and any relevant Customs authorities locally;
</li><li>Liaise with Logistics Manager to ensure all shipment discrepancies are escalated to the appropriate departments and external parties in a timely manner and make sure the reception processes in store are respected.<br>
</li></ul></div><p><b>COMPETENCIES
</b></p><ul><li>Merchandise experience within a retail environment
</li><li>Highly analytical with exceptional organizational, communication and presentation skills
</li><li>Commercially aware with a passion for our products
</li><li>Advance knowledge of Microsoft Office, particularly Microsoft Excel
</li><li>Be influential, structured and pedagogic in their approach
</li><li>Detailed in their analyses but synthetic and action-focused when sharing with others
</li><li>Team player, with great interpersonal skills</li></ul></div>

Retail Merchandiser - Hermès Istanbul (Temporary Contract)

Booking.com

<div>
 <strong>
  About Us
 </strong>
 : At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We&rsquo;re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
 <br/>
 <br/>
 <strong>
  PREVIOUS APPLICANTS WILL NOT BE RECONSIDERED
  <br/>
  <br/>
 </strong>
 <strong>
  This is a client facing role and requires 50% travel - to apply you must be able to drive and be able to travel: the region will cover Istanbul, Cappadocia and Trabzon and will include overnight stays
  <br/>
  <br/>
 </strong>
 <strong>
  Fluent English And Turkish Language Skills Are Essential.
  <br/>
  <br/>
 </strong>
 <strong>
  Previous strong sales/account management experience ideally within e-commerce or the travel industry is essential.
  <br/>
  <br/>
 </strong>
 <strong>
  You will be required to complete an online sales assessment as part of our application process. Please check email junk/spam folder for link, this must be completed within 7 days.
  <br/>
  <br/>
 </strong>
 <strong>
  Role Description
  <br/>
  <br/>
 </strong>
 Our Local Partner Services Team in Istanbul is looking for an Account Manager (AM) to build strong relationships with accommodation partners across Turkey. In this role, you will advise partners on business performance, market opportunities, and industry trends, while helping them make the most of Booking.com&rsquo;s systems, tools, and products. By empowering partners to optimize their performance, you&rsquo;ll directly contribute to creating outstanding experiences for Booking.com&rsquo;s customers.
 <br/>
 <br/>
 As an Account Manager, you will manage your own portfolio of partners across most of Turkey, which requires frequent business travel (typically around 50%).
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities and Duties:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Partner communication: Build and maintain strong relationships with partners by communicating clearly, tailoring your style to the audience, and providing consultative guidance.
  </li>
  <li>
   Market management: Analyze local market trends and drivers, prioritize opportunities, and manage your portfolio of accounts to improve business value.
  </li>
  <li>
   Needs analysis: Identify and understand partner needs, challenges, and opportunities to deliver tailored support and create measurable value.
  </li>
  <li>
   Solution development: Propose relevant Booking.com products, tools, and strategies to partners, positioning solutions in a compelling, mutually beneficial way.
  </li>
  <li>
   Driving outcomes: Lead conversations effectively to secure partner commitment and achieve positive results.
  </li>
  <li>
   Representation: Act as a trusted ambassador for Booking.com, consistently modeling our values in all interactions.
  </li>
  <li>
   Personal growth: Demonstrate self-awareness and emotional intelligence, using feedback and reflection to continually improve your impact with partners and achieve business goals.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You should apply if you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bring solid experience in account or partner management, ideally within e-commerce or the travel industry
  </li>
  <li>
   Are fluent in both Turkish and English, with strong communication skills in speaking and writing
  </li>
  <li>
   Excel at managing your time, setting priorities, and staying organised while handling multiple responsibilities
  </li>
  <li>
   Take a proactive approach, show ownership, and are comfortable working independently
  </li>
  <li>
   Have sharp analytical skills, attention to detail, and a data-driven approach
  </li>
  <li>
   Enjoy collaborating as part of a team, while remaining flexible, open to change, and self-motivated
  </li>
  <li>
   Approach challenges with a positive, solutions-oriented attitude
  </li>
  <li>
   Hold a valid driver&rsquo;s license and are available to travel up to 50% of the time
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You shouldn&rsquo;t apply if you:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have limited experience managing a large portfolio of partners simultaneously
  </li>
  <li>
   Primarily focus on acquiring new partners rather than developing and growing existing relationships
  </li>
  <li>
   Find ambiguity or evolving processes difficult to navigate
  </li>
  <li>
   Prefer a reactive approach rather than proactively driving outcomes
  </li>
  <li>
   Have an inflexible schedule that limits your ability to travel as required (around 50%)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits &amp; Perks - Global Impact, Personal Relevance:
  <br/>
  <br/>
 </strong>
 Booking.com&rsquo;s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
 <br/>
 <br/>
 <ul>
  <li>
   Performance related bonus
  </li>
  <li>
   Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
  </li>
  <li>
   Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
  </li>
  <li>
   Private health insurance, commuting allowance &amp; lunch allowance
  </li>
  <li>
   Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Inclusion at Booking.com:
  <br/>
  <br/>
 </strong>
 Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
 <br/>
 <br/>
 Take it from our Chief People Officer, Paulo Pisano: &ldquo;At Booking.com, the diversity of our people doesn&rsquo;t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It&rsquo;s a place where you can make your mark and have a real impact in travel and tech.&rdquo;
 <br/>
 <br/>
 We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
 <br/>
 <br/>
 <strong>
  Application Process:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Let&rsquo;s go places together: How we Hire
  </li>
  <li>
   After a review of your application, the process will consist of: a call with the recruitment, followed by 2 interviews with the hiring team.
  </li>
  <li>
   Interviews will be conducted in both Turkish &amp; English
  </li>
  <li>
   This role does not come with relocation assistance.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
 <br/>
 <br/>
 <em>
  <strong>
   Please note:
  </strong>
  Our Recruitment team is based across different locations in EMEA - please ensure you submit your
  <strong>
   resume written in English.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Pre-Employment Screening
  <br/>
  <br/>
 </strong>
 <em>
  If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
 </em>
</div>


Account Manager - Istanbul

bunq

<div>
 As a Legal Account Restriction Guide, your mission is to handle legal account restrictions with accuracy, speed, and empathy, so our users feel safe, informed, and supported &mdash; even when things get complicated.
 <br/>
 <br/>
 <strong>
  Why this matters:
  <br/>
  <br/>
 </strong>
 At bunq, our mission is to Make Life Easy &mdash; for our users, our teams, and the world around us.
 <br/>
 <br/>
 When users face legal restrictions on their account, they need to know their money is safe, their rights are protected, and their case is being handled with care. You&rsquo;ll be the one to make that happen &mdash; ensuring legal compliance without leaving users in the dark.
 <br/>
 <br/>
 As a Legal Account Restriction Guide, you&rsquo;ll be the calm in the storm, making sure users understand what&rsquo;s happening, what&rsquo;s next, and what we&rsquo;re doing to help.
 <br/>
 <br/>
 Take ownership:
 <br/>
 <br/>
 As a Legal Account Restriction Guide, you&rsquo;ll take charge of key responsibilities that directly impact our users&rsquo; trust, bunq&rsquo;s legal compliance, and the speed of our operations.
 <br/>
 <br/>
 <strong>
  Your key responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle legal account restrictions such as bankruptcies, garnishments, and court orders with full legal accuracy.
  </li>
  <li>
   Communicate clearly with users, explaining restrictions, timelines, and next steps in a way they understand and trust.
  </li>
  <li>
   Use AI and automation tools to process cases efficiently and accurately.
  </li>
  <li>
   Spot and fix process gaps, constantly improving how we handle legal cases without adding friction.
  </li>
  <li>
   Collaborate across teams, keeping legal, compliance, and operations aligned on each case.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you&rsquo;ll work on right away:
  <br/>
  <br/>
 </strong>
 &rarr;
 <strong>
  Manage incoming legal orders
 </strong>
 , apply restrictions accurately, and track them through resolution.
 <br/>
 <br/>
 &rarr;
 <strong>
  Support users during restrictions
 </strong>
 , sending clear, timely updates.
 <br/>
 <br/>
 &rarr;
 <strong>
  Lift or adjust restrictions
 </strong>
 as soon as legal conditions allow, ensuring user access is restored fast.
 <br/>
 <br/>
 &rarr;
 <strong>
  Keep a clean audit trail
 </strong>
 , documenting actions and decisions for transparency and compliance.
 <br/>
 <br/>
 &rarr;
 <strong>
  Improve processes using data
 </strong>
 , helping bunq move faster while staying 100% compliant.
 <br/>
 <br/>
 <strong>
  Do you have what it takes?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analytical problem-solver &rarr; You find root causes and fix them with scalable solutions.
  </li>
  <li>
   AI-first mindset &rarr; You use tech to simplify, streamline, and improve every step of the process.
  </li>
  <li>
   Data-driven &rarr; You rely on insights, not assumptions, to make decisions and improve performance.
  </li>
  <li>
   Process optimizer &rarr; You spot inefficiencies and improve them without sacrificing compliance.
  </li>
  <li>
   User-first approach &rarr; You always think about our users and how we can make life easier during tough times.
  </li>
  <li>
   Great collaborator &rarr; You work closely with legal, compliance, and ops to get things done smoothly.
  </li>
  <li>
   Detail-focused and resilient &rarr; You&rsquo;re calm under pressure and never miss a critical step.
  </li>
  <li>
   Legal expert &rarr; You know the ins and outs of account freezes, garnishments, and legal user rights.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Checking If We&rsquo;re a Match
  <br/>
  <br/>
 </strong>
 Finding the right fit is a two-way street. At bunq, we offer a wealth of opportunities and perks, but we also expect commitment and excellence in return. Our "Get Shit Done" culture isn&rsquo;t for everyone, and that&rsquo;s okay.
 <br/>
 <br/>
 Before you apply, start with some self-reflection by visiting the Our Culture, Your Mission, and Our Story pages. See if you resonate with what we&rsquo;re all about. We want you to genuinely thrive and find joy in your work at bunq.
 <br/>
 <br/>
 <strong>
  Your space to perform
  <br/>
  <br/>
 </strong>
 We give you the space and the tools you need to succeed 💪🏼
 <br/>
 <br/>
 🤟 Great, international colleagues who share your mindset
 <br/>
 <br/>
 👩&zwj;💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
 <br/>
 <br/>
 🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
 <br/>
 <br/>
 🚀 We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office
 <br/>
 <br/>
 ﻿📚 We support growth with bunq Academy and &euro;1500 annual learning budget
 <br/>
 <br/>
 ﻿🚴&zwj;&female;️ A Multisport gym card for your health and wellbeing
 <br/>
 <br/>
 🚌﻿ Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
 <br/>
 <br/>
 ﻿💻 A MacBook so you can Get Shit Done with us
 <br/>
 <br/>
 🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
 <br/>
 <br/>
 ⚕️ Private health insurance, just in case
 <br/>
 <br/>
 🍻 Friday drinks and other celebrations - bunq style﻿
 <br/>
 <br/>
 All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
 <br/>
 <br/>
</div>


Compliance Agent (Legal Account Restriction)

Fresenius Medical Care

<div></div><div><div><div><p>Open to applicants throughout EMEA
</p><p></p><p>The successful applicant for this position <b>must have</b></p><ul><li><p><b>
English language proficiency
</b></p></li><li><p><b>Turkish Language proficiency </b>+ one more language - any of these languages is a plus (Italian, French, Spanish, Portuguese)</p></li></ul><p></p><p><b>
Fresenius core values:</b></p></div><div><div><div><div><p>
Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.</p></div></div></div></div><p></p><p><b>
PURPOSE AND SCOPE:</b></p><p>
As the HR Shared Service Quality Assurance Senior Specialist, you will play a critical role in ensuring the delivery of high-quality HR services across various channels, including case management, calls, chats, and other operational processes. You will be responsible for monitoring, evaluating, and continuously improving service quality standards to enhance the overall employee experience. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for driving excellence in HR service delivery.</p><p>
This is an Individual contributor role with global scope and focus primarily on France &amp; Italy and support occasionally other EMEA Countries and team as and when required, will manage Quality Assurance &amp; Continuous Improvement for the HR Services.<br>
Fluency in Turkish and English language &ndash; reading, writing and speaking is a must, other language (Italian, French, Portuguese, Spanish) knowledge would be an added advantage<br>
Work location: any EMEA Country</p><p></p><p><b>
PRINCIPAL DUTIES AND RESPONSIBILITIES:</b></p><p>
Quality Assurance Audits:</p><ul><li>
Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.</li><li>
Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures. Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.</li><li>
Identify areas for improvement and provide actionable feedback to ESC representatives.</li><li>
Monitor key performance indicators (KPIs) related to service quality and efficiency.</li><li>
Analyse audit findings to identify trends, root causes of errors, and areas for process improvement. Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods.</li><li>
Identify trends, patterns, and provide HR Services teams with training, guidance, and support to continuously improve service delivery quality for enhancing service delivery and operational effectiveness.</li><li>
Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards, as and when required.</li><li>
Provide ongoing coaching and support to ensure adherence to quality standards and continuous skill development.</li></ul><p></p><p>
Results Analysis and Reporting:</p><ul><li>
Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.</li><li>
Communicate insights and actionable recommendations with stakeholders, ensuring transparency and accountability.</li><li>
Compile audit findings and performance metrics into comprehensive reports for management review.</li></ul><p></p><p>
Root Cause Analysis (RCA) and Action Planning:</p><ul><li>
Schedule RCA sessions with respective stakeholder to identify the root causes of identified deviations.</li><li>
Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.</li></ul><p></p><p>
Continuous Improvement Initiatives:</p><ul><li>
Collaborate with ESC stakeholders to drive process improvement initiatives based on QA findings and feedback.</li><li>
Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.</li></ul><p></p><p>
Audit &amp; Compliance.</p><ul><li>
Support for any QA related audits / reviews requirements independently under minimum guidance</li><li>
Support for the internal audit process, closing recommendations, and ensure that the HR Operations Hub teams follow the obligations of HR compliances.</li></ul><p></p><p><b>
EDUCATION AND REQUIRED CREDENTIALS:</b></p><ul><li>
Degree with focus on Human Resources or Business Administration</li><li>
5-7 years&rsquo; experience in different HR functional areas ideally in HR operations or shared service roles in a global environment.</li></ul><p></p><p><b>
EXPERIENCE AND SKILLS</b>:</p><ul><li>
Proven experience in quality assurance, auditing, or process improvement within a shared services environment, preferably in HR.</li><li>
Strong understanding of HR processes and best practices, including case management, employee inquiries, and transactional services.</li><li>
Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.</li><li>
Exceptional attention to detail and accuracy in evaluating service quality and compliance.</li><li>
Effective communication skills, both verbal and written, with the ability to collaborative, influencing skills to articulate complex concepts and provide constructive feedback.</li><li>
Proficiency in using HRIS, ticketing systems, and other relevant software applications.</li><li>
Certification in quality management or process improvement methodologies (e.g., Six Sigma, Lean) is a plus.</li><li>
Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.</li><li>
Fluency in Turkish and English language &ndash; reading, writing and speaking is a must, other language (Italian, French, Portuguese, Spanish) knowledge would be an added advantage</li></ul></div></div>

Senior Specialist HR Operations Support - Quality Assurance and Continuous Improvement

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