client success manager – 2 Jobs in Islamabad

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associate, channels tech specialists Jobs in Islamabad

associate, channels tech specialists

associate channels tech specialists

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 07
 
 
 
 The Team
 
 
 
 S&amp;P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Islamabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the &ldquo;Channels Solutions&rdquo; and assessing the technical environment dynamics within client sites that may impact product performance.
 
 
 
 The Impact
 
 
 
 You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.
 
 
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 Gets a great opportunity to talk to external clients and internal stakeholders across globe.
 </li>
 <li>
 Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
 </li>
 <li>
 You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
 </li>
 <li>
 This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
 </li>
 <li>
 As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
 </li>
 <li>
 Assist in deployment and troubleshooting on-the-go.
 </li>
 <li>
 Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales&rsquo; opportunities.
 </li>
 <li>
 Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
 </li>
 <li>
 Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
 </li>
 <li>
 Research and gain knowledge on the rapidly evolving product offerings.
 </li>
 <li>
 Assess the technical environment dynamics within the client sites that may impact product performance
 </li>
 <li>
 Involve in testing/user-acceptance tests of New implementations
 </li>
 <li>
 Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 
 What we&rsquo;re looking for:
 
 
 
 <ul>
 <li>
 0-6months of experience in a technology or support role, with an interest in working with large datasets.
 </li>
 <li>
 The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
 </li>
 <li>
 Solid communication skills (English verbal &amp; written)
 </li>
 <li>
 Good knowledge in .Net/C#/Java
 </li>
 <li>
 Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) &amp; features/commands
 </li>
 <li>
 HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
 </li>
 <li>
 Network &amp; Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
 </li>
 <li>
 Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &amp;
 </li>
 <li>
 Web Transport Schemes (SOAP, XML, JSON, etc.)
 </li>
 <li>
 Exposure to WINDOWS, UNIX or LINUX environments.
 </li>
 <li>
 Knowledge on DBMS concepts.
 </li>
 <li>
 Knowledge on cloud technologies like AWS, Snowflake, etc.,
 </li>
 <li>
 Quick learner and ability to grasp new technologies.
 </li>
 <li>
 Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
 </li>
 <li>
 Ability to keep pace with rapid changes in products.
 </li>
 <li>
 Willing to work in any 5 day shifts and longer night shifts.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Graduate in Computer Science and Commerce\Finance is preferred
 </li>
 <li>
 Prior experience in client support teams
 
 
 </li>
 </ul>
 
 About S&amp;P Global Market Intelligence
 
 
 
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 
 
 For more information, visit www.spglobal.com/marketintelligence.
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
 </li>
 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 
 
 
 Job ID:
 
 324179
 
 
 
 Posted On:
 
 2026-01-12
 
 
 
 Location:
 
 Islamabad, Pakistan
</div>

Associate, Channels Tech Specialists

Atlantis BPO Solutions Private Limited

Job Title: Medical Billing Specialist / Medical Billing ExecutiveCompany: Atlantis Tech (Pvt) Ltd Location: I-9/3, Islamabad (Onsite) Job Type: Full-Time Shift: 6:00 PM &ndash; 3:00 AM (US Night Shift) Industry: US Healthcare / Revenue Cycle Management (RCM)Job Description: Atlantis Tech is looking for experienced and detail-oriented Medical Billing Specialists to join our growing team. The ideal candidate should have hands-on experience in US Medical Billing and Revenue Cycle Management processes.Key Responsibilities:<ul><li>Manage end-to-end medical billing processes including charge entry, claim submission, payment posting, and AR follow-up</li><li>Verify patient demographics and insurance details</li><li>Submit electronic claims and follow up on unpaid or denied claims</li><li>Resolve claim rejections, denials, and underpayments</li><li>Post insurance and patient payments and reconcile accounts</li><li>Maintain HIPAA compliance and meet productivity targets</li></ul>Requirements:<ul><li>1&ndash;3 years of US Medical Billing / RCM experience</li><li>Strong knowledge of EOBs, CPT/ICD coding, and denial management</li><li>Experience with billing software such as Kareo, AdvancedMD, DrChrono, or Athena (preferred)</li><li>Strong communication and analytical skills</li><li>Ability to work in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Annual increments and paid leaves</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>In-house tea and meal</li></ul>How to Apply: Interested candidates can send their updated CV to careers@atlantis.tech or apply directly through Indeed.Subject Line: Medical Billing ExecutiveWork Location: In person

Medical Billing Specialist

About the Role: 
Grade Level (for internal use): 09
 S&P Global Energy
 The Role: Customer Solutions Senior Associate
 
Product: Horizons – CapIQ Pro Platform, Direct Data Feeds, & Agentic Support
 
The Team: Global Solutions Team – Horizons Energy Expansion/Transition Products
 The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service. Our team is forward-thinking and collaborative, consistently striving to exceed expectations by leveraging our expertise in Energy services. Colleagues, prospects, and clients recognize and value our commitment, which reinforces the positive contributions of each team member.
 Within this structure, the Horizons Solutions Team serves as a global Product Support arm under, forming the core of the SPGI Energy frontline Customer Experience group. As customer advocates, our specialists work closely with product management and commercial teams to enhance processes and address evolving client needs, ensuring a seamless and impactful customer experience.
 
The Impact: Customer Solutions Senior Associate (Horizons Energy Expansion/Transition)
 As a Customer Solutions Senior Associate, your main job is to help customers by giving them great support with our energy products and tools. You work with information about clean energy technology (solar, wind, batteries, etc.), supply and demand dynamics, and financial investment modeling. Your goal is to help clients understand how energy is changing and what risks and opportunities come with it.
 You support customers by showing them how to use our products and answering their questions. You also listen to what customers need and work with other teams, like Product, Commercial, and Marketing, to make sure those needs are met. If there are big problems that you can't solve, you pass them on to experts who can help.
 Your work is important because it helps keep customers happy and encourages them to keep using our products. This helps the Energy division grow and succeed.
 
What’s in it for you: 
This job gives you great chances to learn and grow, both as a person and in your career. You can become an expert in energy and sustainability, which means learning how to use energy
 wisely and protect the environment. You will get to work with many different people, including top leaders at companies, and learn important things about the industry. You’ll also make lots of useful connections for your future. You will work with people from different teams, like the Product Management team. Together, you will help plan and improve new products. This teamwork will help you learn even more and give you more opportunities to succeed in your job.
 
Responsibilities: 
<ul>
<li>Provide comprehensive client support for S&P Global's Horizon Group products, including Energy Transition, Sustainability, and Risk Data solutions through phone, email, and client consultation channels – primarily to financial clients.</li>
<li>Troubleshoot and resolve client inquiries by analyzing technical issues, researching product functionality, and delivering clear solutions while building expertise in energy transition data and sustainability frameworks</li>
<li>Collaborate with Product, Engineering, and Sales teams to escalate complex cases and communicate client feedback that helps drive product improvements and enhancement priorities</li>
<li>Maintain detailed case documentation and contribute to knowledge base development while supporting team training initiatives and onboarding processes for new colleagues</li>
<li>Assist with incident response during system issues by following established protocols and ensuring timely client communication to minimize business disruption</li>
<li>Support process improvement initiatives and participate in client satisfaction efforts while developing professional knowledge of energy transition and sustainability market trends</li>
<li>Perform other duties as assigned</li>
</ul>
Required Qualifications: 
<ul>
<li>Bachelor’s degree in Business, Finance, Economics, or a related field, along with a minimum of 1 to 3 years of industry experience—preferably within the energy and financial sectors—is highly preferred.</li>
<li>1-3 years of experience in client support, customer success, or technical support roles, preferably within financial services, data analytics, or SaaS environments</li>
<li>Strong analytical and problem-solving skills with experience using support platforms such as Salesforce Service Cloud, or ServiceNow for case management and client communication</li>
<li>Excellent written and verbal communication skills with demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates and manage multiple client relationships simultaneously</li>
<li>Passionate about building relationships with customers and reaching out to them through pro-active calling or emails on a regular basis.</li>
<li>Knowledge of using MS Office Suites, Windows operating systems, networking, and internet functionality. Experience using Saleforce.com is an advantage.</li>
<li>Tech savvy around AI concepts and prompts, and comfortable working in a fast-paced, data-driven working environment.</li>
<li>Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.</li>
<li>Knowledge of using MS Office Suites, Windows operating systems, networking, and internet functionality. Experience using Saleforce.com is an advantage.</li>
<li>Flexible to work on weekends or public holidays.</li>
</ul>
Key soft skills: 
<ul>
<li>Strong team player who collaborates effectively with colleagues across different functions and contributes positively to team dynamics</li>
<li>Respectful and professional demeanor when interacting with clients, colleagues, and stakeholders at all levels of the organization</li>
<li>Customer-focused mindset with patience and empathy when handling challenging client situations</li>
<li>Adaptability to learn new products, technologies, and industry developments quickly while supporting team knowledge sharing</li>
<li>Experience working in a global, multicultural environment with clients across different time zones</li>
</ul>
About S&P Global Energy
 At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
 
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy .
 
What’s In It For You?
 
Our Mission: 
Advancing Essential Intelligence.
 
Our People: 
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
Our Values: 
Integrity, Discovery, Partnership
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
Benefits: 
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
 
Our benefits include: 
Health & Wellness: Health care coverage designed for the mind and body.
 
Flexible Downtime: Generous time off helps keep you energized for your time on.
 
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
Global Hiring and Opportunity at S&P Global: 
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
Recruitment Fraud Alert: 
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
 
-----------------------------------------------------------
 
Equal Opportunity Employer
 S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
 
----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
 
Job ID: 326613
 Posted On: 2026-03-25
 Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia

Sr Associate, Customer Solutions (EMEA Shift)

AIO App Inc

<div>About the Role You will be joining a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and make those around you better.
AIO is seeking a results-driven IT Operations and Customer Support leader to join our Support Care team as a Senior Support Operations Specialist. Because our support infrastructure is currently in its foundational stages, this is a true &quot;0 to 1&quot; builder role. We do not yet have automated flows or a fully mature tech stack in place. The ideal candidate will leverage their extensive experience to architect our support operations from the ground up designing processes, building out HubSpot integrations, and establishing the automation, reporting, and SLA frameworks needed to scale our service delivery.
Key Responsibilities
<ul><li>CRM Architecture &amp; Administration: Lead the ground-up implementation and administration of CRM (HubSpot, Salesforce, Zendesk). You will be responsible for designing, building, and launching our very first CRM workflows and end-to-end technical support ticketing processes.</li><li>
Building CX Automation: Design and deploy our foundational automation and AI-driven workflows (such as conversational bots and auto-routing) from scratch to eliminate manual effort and efficiently manage ticket volume as we scale. 
</li><li>
Multi-Channel Integration: Set up and launch new integrations across our ticketing systems and self-service portals, pulling channels like Slack, Microsoft Teams, and WhatsApp into a unified workspace.</li><li>
Creating Dashboards &amp; Workflows: Establish our baseline metrics by building out the first generation of KPIs, SLA dashboards, and custom utilization reports. Dashboarding, SLA tracking, and performance reporting will be critical for daily functions that you will design and own. 
</li><li>
Establishing Case Hygiene &amp; QA: Define, document, and enforce our first strict SLA/KPI governance protocols. You will build the incident, problem, and change management workflows required to ensure high-quality case hygiene and identify process gaps.</li><li>
CSAT &amp; Escalation Workflows: Create the blueprint for CSAT-driven escalation handling to resolve complex technical issues. Set up the automated mechanisms to follow up with clients, striving to achieve and maintain CSAT scores of 95% or higher.</li><li>
Team Training &amp; Enablement: Train the support team on the newly built workflows, troubleshooting protocols, and customer communication standards to ensure adoption and excellent service delivery.</li><li>
Performance Evaluation: Set up the frameworks to evaluate overall team performance. Create utilization reports and set up KPIs to provide regular coaching, feedback, and management of team members.</li><li>
Support Operations Leadership: Oversee the rollout of our platform support operations and serve as the primary escalation point, ensuring accurate, real-time communication between support teams and backend operations.</li></ul>
Qualifications &amp; Requirements
<ul><li>Experience: 4+ years of experience in IT Ops and Tech Support Ops, with a proven track record of building out systems and workflows from scratch.</li><li>
Leadership: 2+ years minimum in a leadership role or overseeing large Tech Support, IT Support, or CX Support Ops teams.</li><li>
Education: Bachelor's degree in any field. Masters preferred.
</li><li>Technical Stack: Proven expertise in administering and building out platforms including HubSpot, Jira, Microsoft 365, and N-able MSP Manager. Additional experience with Zendesk, ServiceNow, Salesforce, and Zoho is highly valued.</li><li>
Reporting &amp; Analytics: Strong proficiency in creating custom dashboards, SLA tracking mechanisms, and performance utilization reports to extract actionable insights and drive data-backed operational decisions.</li><li>
Training &amp; Quality Assurance: Proven ability to develop and implement Quality Assurance (QA) frameworks from scratch, audit support interactions, and deliver structured technical training and coaching to upskill support teams.</li><li>
Automation Skills: Strong background in establishing conversational AI/chatbots, workflow automation, and process optimization where none previously existed.</li><li>
Soft Skills: Must possess strong leadership, stakeholder management, adaptability, conflict resolution, and change management skills with a deeply customer-centric mindset. Ability to thrive in a highly agile, startup-like environment.</li></ul>
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.</div>

Senior Support Ops Specialist

DST Engineers LLC

Role Overview: We are seeking a proactive Business Development &amp; Proposals Associate to support our growing pipeline of utility and engineering opportunities. This role will work closely with the Marketing &amp; Business Development Manager to drive proposal development, bid submissions, lead generation, and digital marketing initiatives to enhance DST Engineers&rsquo; online presence.Key Responsibilities:1. Proposal &amp; Bid Management<ul><li>Identify and evaluate RFP/RFQ opportunities</li><li>Support end-to-end proposal development and submission</li><li>Coordinate with internal teams for technical inputs</li><li>Ensure compliance with client requirements and deadlines</li><li>Maintain proposal templates and submission documentation</li></ul>2. Business Development Support<ul><li>Conduct market research and identify potential clients</li><li>Generate leads through LinkedIn, databases, and industry platforms</li><li>Assist in outreach campaigns and follow-ups</li><li>Maintain and update CRM/pipeline trackers</li></ul>3. Marketing, Digital Presence &amp; Documentation<ul><li>Manage DST Engineers&rsquo; LinkedIn account and other digital channels</li><li>Create and schedule engaging posts, company updates, and thought leadership content</li><li>Monitor and analyze digital engagement metrics</li><li>Develop and update company profiles, qualification packages, and capability statements</li><li>Organize and maintain a repository of past proposals and marketing content</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree (Engineering, Business, Marketing, or related field)</li><li>1&ndash;3 years of experience in proposals, business development, or digital marketing (preferred)</li><li>Strong writing and communication skills</li><li>High attention to detail and ability to manage deadlines</li><li>Proficiency in MS Office (Word, Excel, PowerPoint), Canva, Adobe Illustrator, Adobe Photoshop</li><li>Familiarity with LinkedIn, social media scheduling tools, and basic analytics</li></ul>Required Skills:<ul><li>Proposal writing &amp; coordination</li><li>Lead generation &amp; research</li><li>Digital marketing &amp; social media management</li><li>Communication &amp; stakeholder coordination</li><li>Time management &amp; organization</li></ul>Job Type: Full-timeWork Location: Hybrid remote in Islamabad

Business Development & Proposals Associate

TAWAL

<div>
 
 
 JOB SUMMARY:
 
 
 
 Responsible for leading complex procurement activities, managing key supplier relationships, and ensuring sourcing decisions are aligned with category strategies and corporate governance. Acts as deputy to the Lead Procurement, preparing for future leadership responsibilities.
 
 
 
 
 
 
 MAIN ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Execute and oversee sourcing activities for strategic and high-value categories.
 </li>
 <li>
 Manage end-to-end procurement cycle for complex RFPs (from PR to PO), ensuring compliance with policy.
 </li>
 <li>
 Lead supplier negotiations, focusing on cost savings, quality, and delivery performance.
 </li>
 <li>
 Ensure supplier contractual obligations are met; monitor and report on supplier SLAs and KPIs.
 </li>
 <li>
 Contribute to procurement planning, spend analysis, and development of category strategies.
 </li>
 <li>
 Mentor and support Specialists and Junior Specialists in procurement activities.
 </li>
 <li>
 Act as delegate of Lead Procurement in their absence, representing procurement in cross-functional forums.
 </li>
 <li>
 Contribute to annual budgeting and savings delivery tracking.
 </li>
 <li>
 Identify process improvement opportunities in procurement operations, tools, and reporting.
 </li>
 <li>
 Support implementation of digital procurement tools and data-driven decision-making.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 
 
 A. Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Logistics, Telecommunications, or Business Administration.
 </li>
 <li>
 Master&rsquo;s degree or professional certification (CIPS, ISM) preferred.
 </li>
 </ul>
 
 
 
 
 
 B. Minimum Experience:
 
 
 
 6-8 years of relevant procurement experience related to the technical/engineering part (equipment and services), including at least 2 years in a Specialist role.
 
 
 
 
 
 
 C. Functional Expertise (Knowledge, Skills &amp; Abilities):
 
 
 <ul>
 <li>
 Strong sourcing, negotiation, and vendor management skills
 </li>
 <li>
 Knowledge of telecom/energy procurement categories and contracts
 </li>
 <li>
 Leadership and mentoring skills, preparing for a lead role
 </li>
 <li>
 Analytical mindset with strong data and reporting capability
 </li>
 <li>
 Results orientation, problem solving, and an innovation mindset
 </li>
 <li>
 Effective communication and stakeholder management
 </li>
 </ul>
</div>

Senior Specialist Procurement

ASK Development

About the Opportunity Our client, Fin Leap, is a growing organization in the financial services sector, focused on delivering efficient, technology-driven solutions and maintaining high standards of customer experience and compliance. We are currently hiring for multiple roles that play a vital part in supporting operations, ensuring service quality, and strengthening risk management processes.Purpose of the RoleThis role is designed to ensure a seamless and positive customer experience by effectively managing customer interactions across multiple channels. The position plays a key role in addressing customer concerns, improving satisfaction levels, and acting as a bridge between customers and internal teams to enhance overall service delivery.Job Responsibilities<ul><li>Handle customer inquiries through the APP, incoming calls, emails, and other channels, and provide timely and accurate responses.</li><li>Regularly communicate with business teams and summarize common customer feedback, forming improvement plans for business optimization.</li></ul>Job Requirements &ndash; Customer Service<ul><li>Age 20&ndash;30, junior high school education or above.</li><li>Good analytical judgment and communication skills; willing to make calls to customers.</li><li>Familiar with Excel, Word, and other office software.</li><li>Able to accept shift work schedules.</li></ul>Job Type: Full-timePay: Rs37,000.00 per monthWork Location: In personApplication Deadline: 31/03/2026 Expected Start Date: 06/04/2026

Customer Service Representative (CSR)

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