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customer support officer

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accounts support officer

it support engineer

MTBC CareCloud

As a Tier 1 System Support Engineer, you will be the first point of contact for technical support requests. You&rsquo;ll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.Key Responsibilities<ul><li>Provide first-level support for system, hardware, software, and network-related issues.</li><li>Log, track, and manage support tickets using a helpdesk/ticketing system.</li><li>Troubleshoot common end-user issues with Windows, Office 365, and networking.</li><li>Assist with system setups, configurations, and user account management.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 teams.</li><li>Document common problems and solutions for knowledge sharing.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>1 year plus of IT support experience.</li><li>Basic knowledge of Windows/Linux environments and networking.</li><li>Familiarity with Active Directory and Office 365 is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work in shifts and under pressure.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>If offered job in Bagh, are you willing to relocate?</li><li>We need resource as soon as possible, can you start immediately?</li></ul>Work Location: In person

System Support Engineer - Tier I

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

HR Ways

Role Overview &ndash; IT And Cloud Support Engineer| Onsite | IslamabadJob Description:We are seeking a highly motivated and experienced Cloud Support Engineer to join our dynamic team. In this role, you will be responsible for maintaining, managing, and troubleshooting cloud infrastructure and on-premises environments, supporting cloud-based applications and services, and collaborating with various departments to ensure seamless IT operations, ensuring alignment with organizational goals and compliance with applicable policies and procedures.The ideal candidate will possess a robust background in cloud technologies, IT infrastructure management, and technical support for cloud-based services, with a proven ability to manage complex projects and lead diverse teams effectively.Key Responsibilities:<ul><li>Provide Level 2/3 support for Azure cloud environments, ensuring high availability, performance, and security of Azure resources.</li></ul><ul><li>Manage, monitor, and troubleshoot Azure Virtual Desktop (AVD) environments, including host pools, session hosts, FSLogix profiles, and user access issues.</li></ul><ul><li>Administer and support core Azure infrastructure components such as Virtual Machines, Virtual Networks, Load Balancers, Azure Firewall, NSGs, and Storage Accounts.</li></ul><ul><li>Perform root cause analysis and resolution for incidents related to compute, networking, storage, and identity within Azure.</li></ul><ul><li>Implement and manage Azure Active Directory / Microsoft Entra ID, including RBAC, Conditional Access, MFA, and identity integrations.</li></ul><ul><li>Monitor Azure resources using Azure Monitor, Log Analytics, Application Insights, and alerts, ensuring proactive issue detection.</li></ul><ul><li>Support backup, disaster recovery, and business continuity solutions using Azure Backup and Azure Site Recovery.</li></ul><ul><li>Apply security best practices, including secure networking, encryption, Key Vault usage, and Defender for Cloud recommendations.</li></ul><ul><li>Assist with patch management, OS updates, and image management for Azure VMs and AVD session hosts.</li></ul><ul><li>Work closely with DevOps, security, and application teams to support deployments and resolve infrastructure-related issues.</li></ul><ul><li>Maintain technical documentation, runbooks, and incident reports.</li></ul><ul><li>Support change management activities and ensure adherence to SLAs and operational standards.</li></ul>Qualifications:﻿﻿Bachelors degree in a relevant field such as Computer Science, Software Engineering or equivalent combination of education and experience.Experience and Skills:Azure Services:&middot; Azure Virtual Machines, Azure Virtual Desktop (AVD)&middot; Azure Virtual Networks, VPN, NSG, Load Balancer, Azure Firewall&middot; Azure Storage (Blob, File Shares, FSLogix)&middot; Azure Backup &amp; Site RecoveryIdentity &amp; Security:&middot; Azure AD / Entra ID, RBAC, MFA, Conditional Access&middot; Azure Key Vault, Defender for CloudMonitoring &amp; Operations:&middot; Azure Monitor, Log Analytics, Alerts&middot; Incident troubleshooting and performance tuningAutomation &amp; Tools (Preferred):&middot; PowerShell and/or Azure CLI&middot; Infrastructure-as-Code exposure (ARM, Bicep, or Terraform &ndash; nice to have)Soft Skills:&middot; Strong troubleshooting and analytical skills&middot; Clear communication and documentation skills&middot; Ability to work in a fast-paced support environmentPreferred Qualifications (Optional)&middot; Azure Administrator AZ-104Other Details:﻿Location: Islamabad, PakistanWork Timings: Mon - Fri 9:00 AM - 5:00 PMWork Mode: Onsite﻿Benefits: ﻿- Medical Insurance (employee+ Dependent)- Gratuity(one Extra Salary per year)- Annual Performance Bonus- Free Lunch﻿﻿About HR Ways: ﻿ ﻿﻿HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

Aws+Node Developer

Imtiaz Group (SMC Private) Ltd.

Location: GT Road, Plot 5, DHA2, IslamabadJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul>Work Location: In person

IT Support

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Islamabad
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

Think Higher Consultants

Job Description: We are looking for a skilled IT Support Officer to join our company. The ideal candidate will manage, maintain, and troubleshoot IT systems, ensure smooth technology operations, and provide advanced technical support to staff.Key Responsibilities<ul><li>Install, configure, and maintain Windows operating systems, software, and updates on desktops, laptops, and servers.</li><li>Troubleshoot hardware, software, and network issues for employees, including printers, scanners, and peripherals.</li><li>Provide remote support using AnyDesk and other remote access tools.</li><li>Assist in setting up new devices, software installations, and system upgrades.</li><li>Monitor and maintain network connectivity, including LAN/WAN, routers, and switches.</li><li>Ensure system security by installing updates, patches, and antivirus software.</li><li>Manage backups, recovery processes, and basic data protection measures.</li><li>Support email systems, cloud platforms, and productivity software.</li><li>Maintain IT inventory, document technical issues, and provide reports on system performance.</li><li>Collaborate with team members to improve IT processes and reduce downtime.</li><li>Assist in training staff on IT best practices and software usage.</li><li>Research and suggest new technologies or solutions to improve efficiency.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;5 years of proven experience in IT support, system administration,</li><li>Advanced knowledge of Windows OS installation, configuration, and troubleshooting.</li><li>Proficient in remote support tools like AnyDesk.</li><li>knowledge of networking, including routers, switches, and TCP/IP.</li><li>Familiarity with security measures, antivirus software, and system updates.</li><li>Ability to troubleshoot hardware, software, and peripheral devices effectively.</li><li>Problem-solving skills and ability to work independently.</li><li>Good communication skills to assist non-technical staff.</li><li>Willingness to learn and implement new technologies.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Iotron

This role is ideal for someone who combines deep hands-on engineering expertise, strong people leadership, and cross-cultural project experience.Key Responsibilities:<ul><li>Development &amp; Delivery Design and implement core system features and complex logic.</li><li>Conduct rigorous code reviews to ensure quality, security, and maintainability.</li><li>Lead technology selection and system architecture with scalability in mind.</li><li>Technical Support &amp; Maintenance Oversee complex technical investigations for Japanese customers.</li><li>Analyze product specifications, customized features, and workflow-linked issues.</li><li>Lead emergency responses, from temporary recovery to RCA.</li><li>Prioritize and manage maintenance and enhancement requests across customers.</li><li>Organizational &amp; Team LeadershipBuild and scale self-managing engineering teams.</li><li>Transfer operational knowledge through clear documentation and training.</li><li>Evaluate engineers, define career paths, and support long-term retention.</li><li>Lead recruitment, technical assessments, and interviews.</li><li>Promote knowledge sharing, incident learning, and psychological safety.</li><li>Bridge Communication &amp; CultureTranslate business context (&ldquo;Why&rdquo; and &ldquo;Who&rdquo;) from Japan into actionable local understanding.</li><li>Establish &ldquo;Japanese-standard&rdquo; quality benchmarks (performance, UX, delivery discipline).</li><li>Optimize workflows using Japan&ndash;Pakistan time-zone overlap for overnight delivery.</li><li>Manage stakeholder expectations by clearly communicating risks and constraints.</li></ul>Qualifications:<ul><li>Must Have10+ years of software development experience</li><li>Proven engineer/team management experience</li><li>Experience working on overseas or cross-border IT projects</li><li>Nice to HaveKnowledge of IT infrastructure, cloud, and system operations</li><li>Familiarity with RPA tools and SDLCVB, .NET, C# experience</li><li>PCI DSS awarenessWeb applications &amp; web scraping knowledge</li><li>ITIL Foundation / CompTIA A+ / Network+ (or equivalent)AWS, Azure, or GCP certificationsSecurity-related certifications</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Engineering and Development: 8 years (Preferred)</li></ul>Work Location: In person

Project Manager / Technical Lead

Explore 536+ It support engineer in Islamabad this February. Find roles across top companies and apply now to boost your career.

536 it support engineer jobs In Islamabad

System Support Engineer - Tier I

Service Desk Engineer

Aws+Node Developer

IT Support

Service Desk Engineer

IT Support Officer

Project Manager / Technical Lead