customer service representative Jobs in Islamabad

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customer support representative (csr)

chat support officer

client support specialist Jobs in Islamabad

client support specialist

customer service support Jobs in Islamabad

customer service support

enterprise service desk support specialist

XTIUM

<div>
 <em>
  The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
  <br/>
  <br/>
 </em>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer end user technical support via phone, email, chat, and self-service portals
  </li>
  <li>
   Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
  </li>
  <li>
   Assist end users with password resets, account unlocks, and access requests
  </li>
  <li>
   Provide remote assistance when applicable
  </li>
  <li>
   Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
  </li>
  <li>
   Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
  </li>
  <li>
   Escalate complex issues to higher-level support teams when necessary
  </li>
  <li>
   Adhere to service level agreements (SLAs) and meet performance targets
  </li>
  <li>
   Utilize the internal knowledge base to resolve common issues and improve efficiency
  </li>
  <li>
   Drive customer satisfaction through proactive communication and first call resolution
  </li>
  <li>
   Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
  </li>
  <li>
   Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of service desk experience in an MSP environment
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Excellent problem-solving and analytical skills
  </li>
  <li>
   Customer-centric approach with a focus on service excellence
  </li>
  <li>
   Ability to work effectively under pressure and manage multiple priorities
  </li>
  <li>
   Continuous improvement mindset
  </li>
  <li>
   Incident and request management experience
  </li>
  <li>
   Must be a team player and collaborative.
  </li>
  <li>
   Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
  </li>
  <li>
   Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
  </li>
  <li>
   Technical Certifications: CompTIA, A+, MSCE are a plus
  </li>
  <li>
   Experience using ServiceNow ticketing system is preferred
  </li>
  <li>
   Experience using remote assistance tools
  </li>
  <li>
   Excellent time management skills
  </li>
  <li>
   A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
  </li>
  <li>
   Strong technical background
  </li>
  <li>
   Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
  </li>
 </ul>
</div>


Enterprise Service Desk Support Specialist

Support Specialist, ESD

Zones

<div><p><b>Description</b><br>
</p><br>
<br>
<br>
<p></p><p>Job Title: Ecommerce Integration Solutions Specialist<br>
</p><p><br>
Company Overview:</p><p>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p>
Position Overview:</p><p></p><p><br>
We are seeking a highly motivated eCommerce Integration Solutions Specialist to support the delivery and expansion of global digital commerce capabilities. This role sits within the eCommerce and integration&rsquo;s function and will play a key part in supporting enterprise customers, delivering product demonstrations, and helping explain procurement integration models including cXML and API-based integrations.</p><p>
The ideal candidate combines strong communication skills with a solid technical understanding, enabling them to confidently engage with both business and technical stakeholders.</p><p>
What you will do as an Ecommerce Integration Solution Specialist:</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.</p><p></p><p><br>
Key Responsibilities</p><ul><li>
Customer Engagement Demonstrations</li><li>
Deliver engaging demonstrations of Zones&rsquo; global eCommerce portal and digital purchasing capabilities</li><li>
Clearly articulate platform functionality, including catalogue management, ordering workflows, and user experience</li><li>
Tailor demonstrations to enterprise customer needs across different regions and use cases</li></ul><p>
Procurement Integration Support</p><ul><li>
Support discussions with customers integrating procurement platforms such as Coupa and SAP Ariba</li><li>
Explain integration models including:</li><li>
cXML PunchOut</li><li>
Hosted catalogues</li><li>
API-based order submission</li><li>
Assist in translating technical integration concepts into clear, customer-friendly language</li></ul><p>
Pre-Sales Solution Support</p><ul><li>
Partner with sales and account teams to support customer opportunities involving digital commerce and integrations</li><li>
Help position Zones&rsquo; digital capabilities as part of enterprise solution offerings</li><li>
Support responses to customer questions, RFPs, and solution design discussions</li></ul><p>
Internal Collaboration</p><ul><li>
Work closely with the global eCommerce team, integration specialists, and platform teams</li><li>
Support alignment between customer requirements and platform capabilities</li><li>
Assist in documenting common integration approaches and best practices</li></ul><p>
Enablement Documentation</p><ul><li>
Develop and maintain demo environments and supporting materials</li><li>
Create customer-facing documentation and walkthroughs for portal usage and integration options</li><li>
Support internal enablement by helping teams understand eCommerce capabilities</li></ul><p>
What you will bring to the team:</p><p>
Employees employed in the role of &quot;Ecommerce Integration Solutions Specialist&quot; shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making</p><p></p><p><br>
Required Skills Experience Core Skills</p><ul><li>
Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences</li><li>
Confidence in delivering live demonstrations to customers</li><li>
Ability to explain technical concepts in a clear and structured way</li></ul><p>
Technical Understanding</p><ul><li>
Basic to intermediate understanding of:</li><li>
eCommerce platforms (experience with Magento / Adobe Commerce is</li><li>
beneficial)</li><li>
APIs and system integrations</li><li>
cXML and procurement integrations (preferred but can be developed</li></ul><p>
Experience</p><ul><li>
Experience in a customer-facing role (pre-sales, solutions consulting, or technical</li><li>
account support)</li><li>
Exposure to enterprise procurement platforms such as Coupa or Ariba is advantageous</li><li>
Experience working in digital commerce, SaaS, or integration environments is preferred</li></ul><p>
Key Attributes</p><ul><li>
Strong interpersonal and stakeholder engagement skills</li><li>
Ability to operate in a fast-paced, evolving environment</li><li>
Proactive and eager to learn new technologies and integration models</li><li>
Detail-oriented with a structured approach to problem-solving</li></ul><p>
Success Measures</p><ul><li>
Effective delivery of customer demonstrations</li><li>
Positive customer feedback on clarity of communication and solution understanding</li><li>
Increased adoption of digital commerce and procurement integrations</li><li>
Improved support for enterprise integration opportunities</li></ul><p>
Zones offers a comprehensive Benefits package</p><p>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 1:00PM &ndash; 9:30PM (Pk time)</p><p>
#LI-MA1</p></div>

ECommerce Integration Solutions Specialist

<div><p><b>Description</b><br>
</p><br>
<br>
<br>
<p>Company Overview:</p><p></p><p><br>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p></p><p><br>
Position Overview:</p><p></p><p><br>
As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.</p><p></p><p>
What you&rsquo;ll do as the Client Success Manager I</p><p>
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Relationship Building &ndash; Interact and build relationships with customers on a daily basis.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.</li></ul><p>
Process
</p><p>List critical processes this individual will undertake to achieve targeted results.
</p><ul><li>Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
</li><li>Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul><p>
.</p><p>
What you will bring to the team:</p><ul><li>
Graduate &ndash; Any Specialization.</li><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skills</li><li>
Ability to work with little or no supervision.</li><li>
Bachelor's degree in business administration or any other Field</li><li>
Minimum 2-3 years of experience.</li></ul><p>
Zones offers a comprehensive Benefits package
</p><p>At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><p>
Job timings: 1:00 PM to 09:30 PM (Pk time)
</p><p>#LI-UQ1</p></div><p></p>

Client Success Manager – 1

Contour Software

<div><p><b>About Contour</b></p><p></p><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><p></p><div><div><p><b>
The Division:</b><br>
inHANCE Utilities Solutions offers specialized software designed to tackle the unique needs of small-to-mid sized utility companies. With over 45 years of experience and more than 550 utility clients, we have a deep understanding of the complexities of utility operations and the distinct requirements of each community. Our affordable, reliable tools help manage customer information, billing procedures, and operational processes, enabling utilities to enhance efficiencies and streamline workflows, while remaining cost-effective and user-friendly. As your committed partner and trusted solution provider, inHANCE is dedicated to optimizing utility operations, elevating service delivery standards, and ensuring exceptional customer satisfaction.</p></div><div><p><br>
<br>
<b>Division Profile:</b><b> </b>https://www.inhanceutilities.com/</p></div><p></p><div><p><b>
The Position</b></p></div><div><p>
The division is looking for <b>Senior</b><b> </b><b>Frontend</b><b> </b><b>D</b><b>eveloper</b><b> </b><b>/ Architect</b> to lead the evolution of user experience across our enterprise SaaS platform in the utilities industry. This role is ideal for an experienced frontend engineer who enjoys ownership, architecture, and building modern user interfaces that impact real-world customers at scale.</p></div><div><p>
You will be the primary frontend specialist working alongside a small, high-impact team delivering innovation initiatives including a next-generation utility payment portal and a modernization of our core customer information system (CIS).</p></div><div><p>
The chosen individuals will work out of the Contour Software <b>Karachi /</b> <b>Lahore / Islamabad</b> resource center office, as an extension of the division-based R&amp;D department.</p></div><p></p><div><p><b>
Required Qualifications &amp; Skills:</b></p></div><div><ul><li><p>
7+ years frontend development experience</p></li></ul></div><div><ul><li><p>
Strong expertise in React or Angular.</p></li></ul></div><div><ul><li><p>
Experience building enterprise SaaS applications.</p></li></ul></div><div><ul><li><p>
Proven ability to design scalable frontend architecture.</p></li></ul></div><div><ul><li><p>
Experience designing or contributing to a design system.</p></li></ul></div><div><ul><li><p>
Strong CSS and responsive design skills.</p></li></ul></div><div><ul><li><p>
Experience working independently or as the primary frontend engineer</p></li></ul></div><div><ul><li><p>
Experience collaborating with UX/design teams.</p></li></ul></div><div><ul><li><p>
Ability to work independently and drive initiatives.</p></li></ul></div><div><ul><li><p>
Experience integrating with backend APIs.</p></li></ul></div><div><ul><li><p>
Strong problem-solving skills.</p></li></ul></div><div><ul><li><p>
Strong writing and speaking communication skills.</p></li></ul></div><div><ul><li><p>
Strong critical behavior traits including Ownership, Product Thinking, Self-Direction, Maturity, pragmatism, Design Collaboration, Documentation Discipline, Systems Thinking and Calm Problem Solver.</p></li></ul></div></div><p></p><div><div><p><b><br>
Preferred (High Value)</b></p></div><div><ul><li><p>
Accessibility compliance experience (WCAG / ADA)</p></li></ul></div><div><ul><li><p>
Experience modernizing legacy applications.</p></li></ul></div><div><ul><li><p>
Experience with payment or customer portals.</p></li></ul></div><div><ul><li><p>
Experience working in enterprise environments with stakeholders.</p></li></ul></div><p></p><div><p><b><br>
Nice to Have</b></p></div><div><ul><li><p>
Blazor experience</p></li></ul></div><div><ul><li><p>
.NET ecosystem familiarity</p></li></ul></div><div><ul><li><p>
Utilities, billing, or payments domain experience</p></li></ul></div><div><ul><li><p>
Accessibility compliance experience</p></li></ul></div><div><ul><li><p>
Experience modernizing legacy applications</p></li></ul></div><p></p><div><p><b><br>
Essential Duties and Responsibilities</b></p></div><div><ul><li><p>
Own frontend architecture and technical direction</p></li></ul></div><div><ul><li><p>
Design and implement modern, scalable UI solutions</p></li></ul></div><div><ul><li><p>
Lead the creation of our design system and component library</p></li></ul></div><div><ul><li><p>
Collaborate closely with product, backend engineers, and stakeholders</p></li></ul></div><div><ul><li><p>
Build complex workflows, dashboards, and customer-facing experiences</p></li></ul></div></div><div><div><ul><li><p>
Drive UX improvements and UI modernization initiatives</p></li></ul></div><div><ul><li><p>
Establish frontend best practices, testing strategies, and standards</p></li></ul></div><div><ul><li><p>
Optimize performance, accessibility, and maintainability.</p></li></ul></div><div><ul><li><p>
High ownership and autonomy</p></li></ul></div><div><ul><li><p>
Direct influence on product UX direction</p></li></ul></div><div><ul><li><p>
Modernization and innovation initiatives</p></li></ul></div><div><ul><li><p>
Enterprise stability with startup-like impact</p></li></ul></div><div><ul><li><p>
Build the frontend foundation for future growth.</p></li></ul></div></div><p><b>
Exciting Benefits we offer:</b></p><ul><li><p>
Market-leading Salary</p></li><li><p>
Medical Coverage &ndash; Self &amp; Dependents</p></li><li><p>
Parents Medical Coverage</p></li><li><p>
Provident Fund</p></li><li><p>
Employee Performance-based bonuses</p></li><li><p>
Home Internet Subsidy</p></li><li><p>
Conveyance Allowance</p></li><li><p>
Profit Sharing Plan [Tenured Employees Only]</p></li><li><p>
Life Benefit</p></li><li><p>
Child Care Facility</p></li><li><p>
Company Provided Lunch/Dinner</p></li><li><p>
Professional Development Budget</p></li><li><p>
Recreational area for in-house games</p></li><li><p>
Sporadic On-shore training opportunities</p></li><li><p>
Friendly work environment</p></li><li><p>
Leave Encashment</p></li></ul><p></p><p><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p></p><p><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div><p></p>

Senior Frontend Developer

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Company Overview:</p><p>
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM</p><p>
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</p><p>
Position Overview:</p><p>
The Operations Specialist &ndash; Renewals will be responsible for compilation and delivery of assigned operational tasks related to software renewal business. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.</p><p></p><p><br>
What you will do as an Operations Specialist - Renewals:</p><p>
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.</p><ul><li>
Candidate must be proficient in Excel, PowerPoint, Word, and Outlook</li><li>
Dynamics 365 and ServiceNow experience are a plus</li><li>
Software licenses life cycle understanding
</li><li>Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)</li><li>
Responsible for managing renewal opportunities for software, cloud subscriptions, and maintenance contracts 90 Days prior to expiration.</li><li>
Maintain timely rigor for operational processes</li></ul><ul><li>
Ability to analyze data and provide solutions and/or feedback<ul><li>
Ongoing maintenance of documented processes</li></ul></li><li>
Implement, develop, and maintain renewals operational processes to drive program success</li><li>
Ensure renewal opportunities are created, tracked, and followed up within defined timelines</li></ul><p>
What you will bring to the team:</p><p>
Employees employed in the role of &quot;Operations Specialist - Renewals&quot; shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making</p><p>
EDUCATION/CERTIFICATION:
</p><ul><li>4-yr degree preferred but not required</li><li>
In-lieu of 4-yr degree equivalent education, certifications, training and work-related experience</li></ul><p><br>
</p><p>REQUIRED EXPERIENCE:
</p><ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to meet aggressive deadlines</li><li>
Adaptability to an ever-changing work landscape</li><li>
Analytical with excellent problem-solving skills</li><li>
The ability to work independently and in a team environment</li><li>
The ability to work effectively across functions, levels and disciplines</li><li>
Strong verbal and written communication skills</li><li>
An analytical mind and inclination for problem-solving</li></ul><p>
Zones offers a comprehensive Benefits package</p><p>
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.</p><p>
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.</p><p>
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p></div>

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