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enterprise service desk support specialist

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide customer end user technical support via phone, email, chat, and self-service portals
 </li>
 <li>
 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
 <li>
 Assist end users with password resets, account unlocks, and access requests
 </li>
 <li>
 Provide remote assistance when applicable
 </li>
 <li>
 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
 </li>
 <li>
 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Adhere to service level agreements (SLAs) and meet performance targets
 </li>
 <li>
 Utilize the internal knowledge base to resolve common issues and improve efficiency
 </li>
 <li>
 Drive customer satisfaction through proactive communication and first call resolution
 </li>
 <li>
 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
 </li>
 <li>
 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 2+ years of service desk experience in an MSP environment
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Customer-centric approach with a focus on service excellence
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities
 </li>
 <li>
 Continuous improvement mindset
 </li>
 <li>
 Incident and request management experience
 </li>
 <li>
 Must be a team player and collaborative.
 </li>
 <li>
 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
 <li>
 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
 <li>
 Excellent time management skills
 </li>
 <li>
 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Position
 
 
 
 We are looking for a responsible and energetic
 
 Front Desk Officer
 
 to join the Contour Islamabad team and undertake all receptionist and clerical duties at the reception desk of our main reception. The hired person will be the "face&rdquo; of the company for all visitors and will be responsible for the first impression we make. The selected individual should have a friendly and easy-going personality while also being very perceptive and disciplined, and should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
 
 
 Reporting to the Senior HR team member and interacting closely with senior management, the Front Desk Officer shall help administer front desk services for the Lahore office.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Keep the front desk tidy and presentable with all necessary material (pens, forms, paper, etc.).
 </li>
 <li>
 Greet and welcome guests.
 </li>
 <li>
 Answer questions and address complaints.
 </li>
 <li>
 Responsible for overseeing clerical and administrative tasks.
 </li>
 <li>
 Answering phone calls and keeping an inventory of office supplies.
 </li>
 <li>
 Managing files and recording information as needed.
 </li>
 <li>
 Receive letters, packages, etc. and distribute them.
 </li>
 <li>
 Prepare outgoing mail by drafting correspondence, securing parcels, etc.
 </li>
 <li>
 Check, sort, and forward emails.
 </li>
 <li>
 Monitor office expenses and costs.
 </li>
 <li>
 Providing support to Admin and HR for documentation.
 </li>
 <li>
 Helping organize and maintain office common areas.
 </li>
 <li>
 Take up other duties as assigned (travel arrangements, schedules, etc.)
 </li>
 <li>
 Assist HR team for scheduling job interviews and communicating with candidates.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 B.Com or more with experience of at least 3-4 years.
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 Knowledge of appropriate software including Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
 </li>
 <li>
 Customer service orientation
 
 
 </li>
 </ul>
 
 Key Skills And Competencies
 
 
 
 <ul>
 <li>
 Flexibility
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Ability to multitask
 </li>
 <li>
 Emotional maturity
 </li>
 <li>
 Planning and organizing skills
 </li>
 <li>
 Stress tolerance
 </li>
 <li>
 High energy level
 </li>
 <li>
 Enthusiasm
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Front Desk Officer

HR Ways

We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Senior Specialist - Dynamic Technical ConsultantPURPOSEAs a member of the Microsoft Dynamics Center of Excellence team, you design, implement, and support Microsoft Dynamics 365 Finance and Operations &ndash; Finance Domain from functional and technical perspectives. The project delivery approach envisaged for programs of this nature requires working in an agile, iterative manner to create the minimum viable product and to add additional functionalities iteratively. You will be working with Business and IT stakeholders to achieve business objectives through innovative solutions that align people, processes, and technology. Your deep technical knowledge and skills in D365 F&amp;O will allow you to work with confidence and ensure the success of the business, the project, and yourself.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Collaborate with business and technical stakeholders to align D365 architecture with enterprise strategy.</li><li>Develop scalable technical solutions to support long-term digital transformation goals.</li><li>Evaluate new Microsoft technologies for potential integration into existing D365 environments.</li><li>Contribute to ERP roadmap planning by providing technical insights and innovation opportunities.</li><li>Support strategic decision-making with feasibility studies and system capability assessments.</li></ul>OPERATIONAL<ul><li>Design, customize, and deploy D365 modules across Finance, SCM, Sales, and Customer Service.</li><li>Develop and maintain extensions using X++, .NET, Power Platform, and Azure services.</li><li>Troubleshoot and resolve application bugs, integration issues, and performance bottlenecks.</li><li>Implement and manage D365 environments, including builds, deployments, and LCS setup.</li><li>Ensure compliance with Microsoft best practices, security protocols, and data governance.</li></ul>JOB DESCRIPTIONPeople Management<ul><li>Mentor junior developers and technical analysts to build team capability.</li><li>Liaise between functional consultants and developers to streamline technical delivery.</li><li>Lead technical review meetings, code walkthroughs, and knowledge sharing sessions.</li><li>Coordinate with external vendors and partners on collaborative development projects.</li><li>Guide team members through certification and career development pathways.</li></ul>Product/ Process Improvement<ul><li>Develop custom features to enhance user experience and business functionality.</li><li>Optimize the existing codebase for performance, maintainability, and scalability.</li><li>Automate recurring tasks using workflows, plugins, and Power Automate.</li><li>Streamline deployment processes through CI/CD pipelines and DevOps best practices.</li><li>Refine technical documentation to support continuous improvement and onboarding.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>Bachelor's or master's degree in computer science, Information Systems, or Engineering.</li><li>Microsoft certified professional.</li></ul>KNOWLEDGE AND SKILL:<ul><li>Advanced proficiency in Microsoft Dynamics 365 F&amp;O or CE technical architecture.</li><li>Strong command of development tools, including Visual Studio, X++, LCS, and Azure DevOps.</li><li>Experience with data migration, integration (OData, APIs), and cloud architecture.</li><li>Skilled in performance tuning, debugging, and system optimization.</li><li>Effective communicator with strong analytical, documentation, and problem-solving abilities.</li></ul>EXPERIENCE:<ul><li>5 to 8 years of Microsoft Dynamics AX/D365 F&amp;O implementation experience as a technical consultant.</li><li>Experience in the implementation and support of enterprise projects.</li></ul>Other Details: ﻿Experience: ﻿5-8 years ﻿﻿Location: ﻿Karachi &amp; IslamabadCompensation: Market-competitive Salary + BenefitsJob Type: Full-timeWork Location: In person

Dynamic Technical Consultant

We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Senior Specialist - D365 Technical ConsultantPURPOSEAs a member of the Microsoft Dynamics Center of Excellence team, you design, implement, and support Microsoft Dynamics 365 Finance and Operations &ndash; Finance Domain from functional and technical perspectives. The project delivery approach envisaged for programs of this nature requires working in an agile, iterative manner to create the minimum viable product and to add additional functionalities iteratively. You will be working with Business and IT stakeholders to achieve business objectives through innovative solutions that align people, processes, and technology. Your deep technical knowledge and skills in D365 F&amp;O will allow you to work with confidence and ensure the success of the business, the project, and yourself.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Collaborate with business and technical stakeholders to align D365 architecture with enterprise strategy.</li><li>Develop scalable technical solutions to support long-term digital transformation goals.</li><li>Evaluate new Microsoft technologies for potential integration into existing D365 environments.</li><li>Contribute to ERP roadmap planning by providing technical insights and innovation opportunities.</li><li>Support strategic decision-making with feasibility studies and system capability assessments.</li></ul>OPERATIONAL<ul><li>Design, customize, and deploy D365 modules across Finance, SCM, Sales, and Customer Service.</li><li>Develop and maintain extensions using X++, .NET, Power Platform, and Azure services.</li><li>Troubleshoot and resolve application bugs, integration issues, and performance bottlenecks.</li><li>Implement and manage D365 environments, including builds, deployments, and LCS setup.</li><li>Ensure compliance with Microsoft best practices, security protocols, and data governance.</li></ul>JOB DESCRIPTIONPeople Management<ul><li>Mentor junior developers and technical analysts to build team capability.</li><li>Liaise between functional consultants and developers to streamline technical delivery.</li><li>Lead technical review meetings, code walkthroughs, and knowledge sharing sessions.</li><li>Coordinate with external vendors and partners on collaborative development projects.</li><li>Guide team members through certification and career development pathways.</li></ul>Product/ Process Improvement<ul><li>Develop custom features to enhance user experience and business functionality.</li><li>Optimize the existing codebase for performance, maintainability, and scalability.</li><li>Automate recurring tasks using workflows, plugins, and Power Automate.</li><li>Streamline deployment processes through CI/CD pipelines and DevOps best practices.</li><li>Refine technical documentation to support continuous improvement and onboarding.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>Bachelor's or master's degree in computer science, Information Systems, or Engineering.</li><li>Microsoft certified professional.</li></ul>KNOWLEDGE AND SKILL:<ul><li>Advanced proficiency in Microsoft Dynamics 365 F&amp;O or CE technical architecture.</li><li>Strong command of development tools, including Visual Studio, X++, LCS, and Azure DevOps.</li><li>Experience with data migration, integration (OData, APIs), and cloud architecture.</li><li>Skilled in performance tuning, debugging, and system optimization.</li><li>Effective communicator with strong analytical, documentation, and problem-solving abilities.</li></ul>EXPERIENCE:<ul><li>5 to 8 years of Microsoft Dynamics AX/D365 F&amp;O implementation experience as a technical consultant.</li><li>Experience in the implementation and support of enterprise projects.</li></ul>Other Details: ﻿Experience: ﻿5-8 years ﻿﻿Location: ﻿Karachi &amp; IslamabadCompensation: Market-competitive Salary + BenefitsJob Type: Full-timeWork Location: In person

Senior D365 Technical Consultant

About the Company:﻿We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Senior Specialist - Dynamic Technical ConsultantPURPOSEAs a member of the Microsoft Dynamics Center of Excellence team, you design, implement, and support Microsoft Dynamics 365 Finance and Operations &ndash; Finance Domain from functional and technical perspectives. The project delivery approach envisaged for programs of this nature requires working in an agile, iterative manner to create the minimum viable product and to add additional functionalities iteratively. You will be working with Business and IT stakeholders to achieve business objectives through innovative solutions that align people, processes, and technology. Your deep technical knowledge and skills in D365 F&amp;O will allow you to work with confidence and ensure the success of the business, the project, and yourself.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Collaborate with business and technical stakeholders to align D365 architecture with enterprise strategy.</li><li>Develop scalable technical solutions to support long-term digital transformation goals.</li><li>Evaluate new Microsoft technologies for potential integration into existing D365 environments.</li><li>Contribute to ERP roadmap planning by providing technical insights and innovation opportunities.</li><li>Support strategic decision-making with feasibility studies and system capability assessments.</li></ul>OPERATIONAL<ul><li>Design, customize, and deploy D365 modules across Finance, SCM, Sales, and Customer Service.</li><li>Develop and maintain extensions using X++, .NET, Power Platform, and Azure services.</li><li>Troubleshoot and resolve application bugs, integration issues, and performance bottlenecks.</li><li>Implement and manage D365 environments, including builds, deployments, and LCS setup.</li><li>Ensure compliance with Microsoft best practices, security protocols, and data governance.</li></ul>JOB DESCRIPTIONPeople Management<ul><li>Mentor junior developers and technical analysts to build team capability.</li><li>Liaise between functional consultants and developers to streamline technical delivery.</li><li>Lead technical review meetings, code walkthroughs, and knowledge sharing sessions.</li><li>Coordinate with external vendors and partners on collaborative development projects.</li><li>Guide team members through certification and career development pathways.</li></ul>Product/ Process Improvement<ul><li>Develop custom features to enhance user experience and business functionality.</li><li>Optimize the existing codebase for performance, maintainability, and scalability.</li><li>Automate recurring tasks using workflows, plugins, and Power Automate.</li><li>Streamline deployment processes through CI/CD pipelines and DevOps best practices.</li><li>Refine technical documentation to support continuous improvement and onboarding.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>Bachelor's or master's degree in computer science, Information Systems, or Engineering.</li><li>Microsoft certified professional.</li></ul>KNOWLEDGE AND SKILL:<ul><li>Advanced proficiency in Microsoft Dynamics 365 F&amp;O or CE technical architecture.</li><li>Strong command of development tools, including Visual Studio, X++, LCS, and Azure DevOps.</li><li>Experience with data migration, integration (OData, APIs), and cloud architecture.</li><li>Skilled in performance tuning, debugging, and system optimization.</li><li>Effective communicator with strong analytical, documentation, and problem-solving abilities.</li></ul>EXPERIENCE:<ul><li>5 to 8 years of Microsoft Dynamics AX/D365 F&amp;O implementation experience as a technical consultant.</li><li>Experience in the implementation and support of enterprise projects.</li></ul>Other Details: ﻿Experience: ﻿5-8 years ﻿﻿Location: ﻿Karachi &amp; IslamabadCompensation: Market-competitive Salary + BenefitsJob Type: Full-timeWork Location: In person

D365 F&O Technical

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
</div>

Client Success Manager – 1

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
The Division: 
inHANCE Utilities Solutions offers specialized software designed to tackle the unique needs of small-to-mid sized utility companies. With over 45 years of experience and more than 550 utility clients, we have a deep understanding of the complexities of utility operations and the distinct requirements of each community. Our affordable, reliable tools help manage customer information, billing procedures, and operational processes, enabling utilities to enhance efficiencies and streamline workflows, while remaining cost-effective and user-friendly. As your committed partner and trusted solution provider, inHANCE is dedicated to optimizing utility operations, elevating service delivery standards, and ensuring exceptional customer satisfaction.</div><div> 
 
Division Profile: https://www.inhanceutilities.com/</div><div>
The Position</div><div>
The division is looking for Senior Frontend Developer / Architect to lead the evolution of user experience across our enterprise SaaS platform in the utilities industry. This role is ideal for an experienced frontend engineer who enjoys ownership, architecture, and building modern user interfaces that impact real-world customers at scale.</div><div>
You will be the primary frontend specialist working alongside a small, high-impact team delivering innovation initiatives including a next-generation utility payment portal and a modernization of our core customer information system (CIS).</div><div>
The chosen individuals will work out of the Contour Software Karachi / Lahore / Islamabad resource center office, as an extension of the division-based R&amp;D department.</div><div>
Required Qualifications &amp; Skills:</div><div><ul><li>
7+ years frontend development experience</li></ul></div><div><ul><li>
Strong expertise in React or Angular.</li></ul></div><div><ul><li>
Experience building enterprise SaaS applications.</li></ul></div><div><ul><li>
Proven ability to design scalable frontend architecture.</li></ul></div><div><ul><li>
Experience designing or contributing to a design system.</li></ul></div><div><ul><li>
Strong CSS and responsive design skills.</li></ul></div><div><ul><li>
Experience working independently or as the primary frontend engineer</li></ul></div><div><ul><li>
Experience collaborating with UX/design teams.</li></ul></div><div><ul><li>
Ability to work independently and drive initiatives.</li></ul></div><div><ul><li>
Experience integrating with backend APIs.</li></ul></div><div><ul><li>
Strong problem-solving skills.</li></ul></div><div><ul><li>
Strong writing and speaking communication skills.</li></ul></div><div><ul><li>
Strong critical behavior traits including Ownership, Product Thinking, Self-Direction, Maturity, pragmatism, Design Collaboration, Documentation Discipline, Systems Thinking and Calm Problem Solver.</li></ul></div></div><div><div> 
Preferred (High Value)</div><div><ul><li>
Accessibility compliance experience (WCAG / ADA)</li></ul></div><div><ul><li>
Experience modernizing legacy applications.</li></ul></div><div><ul><li>
Experience with payment or customer portals.</li></ul></div><div><ul><li>
Experience working in enterprise environments with stakeholders.</li></ul></div><div> 
Nice to Have</div><div><ul><li>
Blazor experience</li></ul></div><div><ul><li>
.NET ecosystem familiarity</li></ul></div><div><ul><li>
Utilities, billing, or payments domain experience</li></ul></div><div><ul><li>
Accessibility compliance experience</li></ul></div><div><ul><li>
Experience modernizing legacy applications</li></ul></div><div> 
Essential Duties and Responsibilities</div><div><ul><li>
Own frontend architecture and technical direction</li></ul></div><div><ul><li>
Design and implement modern, scalable UI solutions</li></ul></div><div><ul><li>
Lead the creation of our design system and component library</li></ul></div><div><ul><li>
Collaborate closely with product, backend engineers, and stakeholders</li></ul></div><div><ul><li>
Build complex workflows, dashboards, and customer-facing experiences</li></ul></div></div><div><div><ul><li>
Drive UX improvements and UI modernization initiatives</li></ul></div><div><ul><li>
Establish frontend best practices, testing strategies, and standards</li></ul></div><div><ul><li>
Optimize performance, accessibility, and maintainability.</li></ul></div><div><ul><li>
High ownership and autonomy</li></ul></div><div><ul><li>
Direct influence on product UX direction</li></ul></div><div><ul><li>
Modernization and innovation initiatives</li></ul></div><div><ul><li>
Enterprise stability with startup-like impact</li></ul></div><div><ul><li>
Build the frontend foundation for future growth.</li></ul></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Senior Frontend Developer

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