customer support representative (csr)

assistant manager customer success Jobs in Islamabad

assistant manager customer success

associate, client support (nfc) Jobs in Islamabad

associate, client support (nfc)

call centre sales agent Jobs in Islamabad

call centre sales agent

client services, credit support associate Jobs in Islamabad

customer service support

Rexen Consultancy

We are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfillment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeApplication Question(s):<ul><li>Are you currently living in Islamabad/Rawalpindi?</li><li>Are you fluent in English?</li></ul>Work Location: In person

Customer Service Support

Recruitment360

Customer Service Support &ndash; Packaging Wholesale DistributionWe are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfilment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeWork Location: In person

Customer Service Support Specialist – Packaging Wholesale Distribution(UK Base-Islamabad)

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer

XTIUM

<div>
 
 The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
 
 
 
 
 Job Description
 
 
 
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 
 
 
 About The Team
 
 
 
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 
 
 
 About The Role
 
 
 
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 
 
 
 Job Responsibilities
 
 
 
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 Provide customer end user technical support via phone, email, chat, and self-service portals
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 Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
 </li>
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 Assist end users with password resets, account unlocks, and access requests
 </li>
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 Provide remote assistance when applicable
 </li>
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 Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
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 Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
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 Escalate complex issues to higher-level support teams when necessary
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 Adhere to service level agreements (SLAs) and meet performance targets
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 Utilize the internal knowledge base to resolve common issues and improve efficiency
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 Drive customer satisfaction through proactive communication and first call resolution
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 Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
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 Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
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 2+ years of service desk experience in an MSP environment
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 Excellent verbal and written communication skills
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 Strong interpersonal skills
 </li>
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 Excellent problem-solving and analytical skills
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 Customer-centric approach with a focus on service excellence
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 Ability to work effectively under pressure and manage multiple priorities
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 Continuous improvement mindset
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 Incident and request management experience
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 Must be a team player and collaborative.
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 Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
 </li>
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 Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
 </li>
 <li>
 Technical Certifications: CompTIA, A+, MSCE are a plus
 </li>
 <li>
 Experience using ServiceNow ticketing system is preferred
 </li>
 <li>
 Experience using remote assistance tools
 </li>
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 Excellent time management skills
 </li>
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 A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
 </li>
 <li>
 Strong technical background
 </li>
 <li>
 Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
 </li>
 </ul>
</div>

Enterprise Service Desk Support Specialist

HR Ways

Hiring Assistant Manager Customer Success - ISL - Onsite ﻿ ﻿About the Client Company:﻿﻿Fastest-growing construction consultancy having 500+ employeesRole Overview:The Assistant Manager - Customer Success is responsible for supporting the operational effectiveness, service quality, and people management standards of the Customer Success function. The role requires strong team leadership, customer relationship oversight, process discipline, and performance monitoring to ensure customer retention, service consistency, and continuous team development. Strong follow-up on customer matters, internal action items, pending tasks, and escalations is essential to ensure timely resolution and service continuity.﻿Job Responsibilities:<ul><li>Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer-facing operations.</li><li>Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.</li><li>Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.</li><li>Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.</li><li>Coach team members on communication standards, professionalism, ownership, and structured customer handling.</li><li>Support onboarding, probation reviews, performance conversations, and capability development of team members.</li><li>Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.</li><li>Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.</li></ul>Required Competencies:<ul><li>Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.</li><li>Strong customer relationship management skills with the ability to handle critical conversations and service sensitive situations professionally.</li><li>Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.</li><li>Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.</li><li>Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.</li><li>High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.</li><li>Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.</li><li>Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.</li></ul>Qualification &amp; Experience:<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related discipline.</li><li>Minimum 5 to 7 years of relevant professional experience, preferably in Customer Success, Client Services, Account Management, or Operations.</li><li>Demonstrated hands-on experience in team management, people supervision, and service delivery oversight.</li><li>Prior experience in managing customer escalations, service reviews, and cross-functional coordination will be preferred.</li></ul>Other Details:Work Location: Islamabad/Rawalpindi ﻿Work Mode: Onsite ﻿Work Shift: ﻿US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) ﻿Working Days: Mon-Fri ﻿Experience: 5-7 Years﻿Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

Levante Holding

<div>
 
 
 Job Title: Customer Service Executive
 
 
 
 
 
 Location: PAKISTAN
 
 
 
 
 
 Industry: Real Estate
 
 
 
 
 
 Job Summary
 
 
 
 
 We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls, emails, and walk-in inquiries
 
 </li>
 <li>
 Provide accurate information about properties, pricing, availability, and processes
 
 </li>
 <li>
 Register leads and update customer information in the CRM system
 
 </li>
 <li>
 Coordinate property viewings and follow up with clients
 
 </li>
 <li>
 Resolve customer complaints professionally and escalate complex issues when required
 
 </li>
 <li>
 Maintain proper records of customer interactions and feedback
 
 </li>
 <li>
 Support sales, leasing, and property management teams with customer coordination
 
 </li>
 <li>
 Ensure excellent customer experience before and after sales/lease
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or Diploma (preferred)
 
 </li>
 <li>
 1&ndash;3 years of experience in customer service (real estate experience is an advantage)
 
 </li>
 <li>
 Strong communication skills.
 
 </li>
 <li>
 Good interpersonal and problem-solving skills
 
 </li>
 <li>
 Basic computer skills (MS Office, CRM systems)
 
 </li>
 <li>
 Ability to work under pressure and meet service standards
 
 </li>
 </ul>
</div>

Customer Service Executive - PAKISTAN

Edge one communications

<ul><li>Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.</li><li>Utilize CRM software to track and manage customer interactions, ensuring accurate record-keeping and follow-up.</li><li>Listen actively to customer concerns, demonstrating empathy and understanding to provide appropriate solutions.</li><li>Identify customer needs and offer relevant information about products and services to assist in decision-making.</li><li>Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.</li><li>Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.</li><li>Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.</li><li>Maintain knowledge of company products, services, policies, and procedures to provide accurate information.</li><li>Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.</li><li>Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.</li><li>Contribute to continuous improvement by providing feedback on customer service processes and suggesting enhancements.</li><li>Adhere to company standards and guidelines to ensure consistent and high-quality customer service delivery.</li></ul>Work Location: In person

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