customer support engineer Jobs in Islamabad

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assistant manager customer success

HR Ways

Hiring Assistant Manager Customer Success - ISL - Onsite ﻿ ﻿About the Client Company:﻿﻿Fastest-growing construction consultancy having 500+ employeesRole Overview:The Assistant Manager - Customer Success is responsible for supporting the operational effectiveness, service quality, and people management standards of the Customer Success function. The role requires strong team leadership, customer relationship oversight, process discipline, and performance monitoring to ensure customer retention, service consistency, and continuous team development. Strong follow-up on customer matters, internal action items, pending tasks, and escalations is essential to ensure timely resolution and service continuity.﻿Job Responsibilities:<ul><li>Support day-to-day supervision of the Customer Success team and ensure smooth execution of customer-facing operations.</li><li>Monitor team accountability, responsiveness, documentation quality, meeting follow-ups, and adherence to service standards.</li><li>Ensure customer health updates, red flags, internal notes, meeting minutes, and action trackers are maintained accurately and on time.</li><li>Build and sustain strong customer relationships while proactively identifying service risks, escalation points, and retention concerns.</li><li>Coach team members on communication standards, professionalism, ownership, and structured customer handling.</li><li>Support onboarding, probation reviews, performance conversations, and capability development of team members.</li><li>Coordinate with internal stakeholders to align on commitments, priorities, and issue resolution for assigned customers.</li><li>Recommend and implement process improvements that strengthen reporting discipline, service consistency, and operational efficiency.</li></ul>Required Competencies:<ul><li>Proven ability to manage teams, enforce accountability, and create a disciplined yet supportive working environment.</li><li>Strong customer relationship management skills with the ability to handle critical conversations and service sensitive situations professionally.</li><li>Excellent verbal and written communication skills, including the ability to draft clear updates, meeting minutes, and performance feedback.</li><li>Sound judgment, emotional intelligence, and maturity in balancing people management with organizational requirements.</li><li>Strong problem-solving and escalation-handling capability with a proactive and solution-oriented approach.</li><li>High ownership, attention to detail, and ability to manage multiple priorities in a fast-paced environment.</li><li>Comfort with performance tracking, reporting, process monitoring, and structured follow-through on action items.</li><li>Digital literacy and working proficiency in tools such as Zoom, Microsoft Teams, Outlook, and other collaboration platforms.</li><li>Strong follow-up and follow-through skills to ensure timely execution, coordination, and closure of tasks.</li></ul>Qualification &amp; Experience:<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related discipline.</li><li>Minimum 5 to 7 years of relevant professional experience, preferably in Customer Success, Client Services, Account Management, or Operations.</li><li>Demonstrated hands-on experience in team management, people supervision, and service delivery oversight.</li><li>Prior experience in managing customer escalations, service reviews, and cross-functional coordination will be preferred.</li></ul>Other Details:Work Location: Islamabad/Rawalpindi ﻿Work Mode: Onsite ﻿Work Shift: ﻿US Shift (6 PM to 3 AM) or AUS Shift (3am to 12pm) ﻿Working Days: Mon-Fri ﻿Experience: 5-7 Years﻿Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

Do it Right Pakistan

Assistant Sales Manager &ndash; Job PostingCompany: One World Immigration Law Consultant Position: Assistant Sales Manager Location: Office-Based Job Type: Full-Time Timings: Monday to Saturday | 10:00 AM to 6:30 PM Salary: Market Competitive + Performance-Based IncentivesPosition OverviewOne World Immigration Law Consultant is looking for a motivated and result-oriented Assistant Sales Manager to join our growing team. The ideal candidate will assist in managing daily sales operations, handling client consultations, supporting the sales team, and achieving monthly business targets. The candidate should possess excellent communication, leadership, and client-handling skills with the ability to work in a professional and target-driven environment.Key Job Responsibilities<ul><li>Assist in managing and supervising the sales team.</li><li>Handle client inquiries regarding immigration and consultancy services.</li><li>Conduct professional consultations with potential clients.</li><li>Support the Sales Manager in achieving monthly sales targets.</li><li>Follow up with leads and maintain strong client relationships.</li><li>Prepare sales reports and maintain accurate client records.</li><li>Coordinate with different departments for smooth client processing.</li><li>Guide and motivate team members to improve performance.</li><li>Ensure excellent customer service and client satisfaction.</li><li>Develop strategies to increase sales and business growth.</li><li>Attend meetings and provide regular sales updates to management.</li><li>Monitor daily sales activities and staff performance.</li><li>Maintain professional communication with clients via calls, emails, and meetings.</li><li>Handle objections and resolve client concerns professionally.</li><li>Ensure compliance with company policies and SOPs.</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field preferred.</li><li>Minimum 1&ndash;2 years of experience in sales or customer dealing.</li><li>Experience in immigration consultancy will be an added advantage.</li><li>Strong communication and interpersonal skills.</li><li>Good leadership and team management abilities.</li><li>Ability to work under pressure and meet targets.</li><li>Proficiency in MS Office and CRM handling.</li><li>Professional appearance and positive attitude.</li><li>Strong negotiation and problem-solving skills.</li></ul>What We Offer<ul><li>Market competitive salary package.</li><li>Attractive commission and performance incentives.</li><li>Professional and supportive work environment.</li><li>Career growth and promotion opportunities.</li><li>Training and skill development programs.</li></ul>Apply Now: Interested candidates are encouraged to apply with their updated CV.Work Location: In person

Assistant Sales Manager

Venus Group

We are looking for a motivated and experienced Assistant Manager to oversee operations and administrative functions for a fast-paced delivery centre environment (experience with quick-service restaurants like McDonald&rsquo;s will be a strong plus).Key Responsibilities:<ul><li>Manage daily operations of the delivery centre to ensure smooth workflow</li><li>Oversee administrative tasks, reporting, and documentation</li><li>Monitor staff performance, attendance, and scheduling</li><li>Ensure compliance with operational standards and company policies</li><li>Coordinate with different departments to maintain service efficiency</li><li>Handle inventory management and vendor coordination</li><li>Maintain high standards of customer service and operational excellence</li></ul>Requirements:<ul><li>3&ndash;5 years of experience in operations and administration (delivery operations preferred)</li><li>Strong leadership and team management skills</li><li>Good communication and problem-solving abilities</li><li>Proficiency in MS Office and reporting</li><li>Ability to work in a fast-paced environment</li></ul>Requirements<ul><li>Position: Assistant Manager &ndash; Operations &amp; Administration</li><li>Experience Required: 3&ndash;5 Years</li><li>Salary Range: PKR 60,000 &ndash; 85,000</li><li>Location: Tarnol Islamabad</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Assistant Manager – Operations & Admin

ImagineArt

<div>
 
 About ImagineArt
 
 
 
 We're redefining how the world creates and designs.
 
 
 ImagineArt is one of the fastest-growing GenAI companies in the world. We've scaled faster than most funded startups , with zero outside funding.
 
 
 <ul>
 <li>
 $35M+ ARR crossed this year
 </li>
 <li>
 100M+ social impressions
 </li>
 <li>
 Built and shipped our own image generation model, now ranked #3 globally for photo realism
 
 
 </li>
 </ul>
 No funding. No shortcuts. Just a sharp, driven team building one of the strongest GenAI products in the world , and we're just getting started.
 
 
 If you want to build something that truly matters, work with exceptionally smart people, and grow at a pace most companies never experience, ImagineArt is the place.
 
 
 
 Role Overview
 
 
 
 You'll own the success and expansion of ImagineArt's most technically sophisticated customers while building and leading the CS function from the ground up. This is a rare opportunity to shape how the world's creative professionals adopt cutting-edge AI tools, and to build the systems and playbooks that scale our customer business as we grow.
 
 
 This role combines deep hands-on CS work with leadership. You're not managing a large org yet, but you're building the foundation for one. You'll partner directly with founders and product leadership, not buried in a large bureaucracy.
 
 
 
 Who Is Our Perfect Candidate?
 
 
 
 <ul>
 <li>
 You think strategically about customer outcomes, not just tickets or support volume
 </li>
 <li>
 You've built CS playbooks and operating models that scaled with your company
 </li>
 <li>
 You combine deep product fluency with genuine understanding of creative workflows and technical architecture
 </li>
 <li>
 You lead by example
 </li>
 <li>
 You have empathy for customers AND your team; you're comfortable with both the CEO and individual contributors
 </li>
 <li>
 You stay current on competitive landscape and translate that into strategic advantage
 </li>
 <li>
 You bias toward action, ask forgiveness not permission, and solve problems entrepreneurially
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 
 Customer Success Strategy &amp; Retention
 
 
 
 <ul>
 <li>
 Define retention targets, expansion opportunities, and success metrics that directly move revenue and product adoption
 </li>
 <li>
 Manage end-to-end customer success strategy for high-touch customer segment and identify where to scale product-led and self-serve
 </li>
 <li>
 Translate competitive landscape insights into strategic advantages and positioning vs alternatives
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Scaling
 
 
 
 <ul>
 <li>
 Build and lead a technical CS team that combines product expertise with genuine understanding of both architecture and creative workflows
 </li>
 <li>
 Hire, coach, and hold the team accountable to ambitious outcomes
 </li>
 <li>
 Design playbooks and workflows that let your team deliver exceptional experiences without burning out
 </li>
 <li>
 Know exactly when to escalate vs automate
 
 
 </li>
 </ul>
 
 Product-Led Customer Outcomes
 
 
 
 <ul>
 <li>
 Work directly with Product team to solve real problems in how creators use AI tools
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 <li>
 Collect and synthesize customer feedback across channels, identify feature gaps and improvement opportunities
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 <li>
 Drive onboarding experiences that are seamless and set customers up for success
 
 
 </li>
 </ul>
 
 Cross-Functional Partnerships
 
 
 
 <ul>
 <li>
 Partner with Product, Sales, and Marketing to align on customer needs and identify expansion opportunities
 </li>
 <li>
 Prepare structured reports on customer trends, pain points, and success metrics for leadership
 
 
 </li>
 </ul>
 
 Success Benchmarks &amp; Accountability
 
 
 
 <ul>
 <li>
 Establish success benchmarks and create dashboards that show whether we're actually solving customer problems
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 <li>
 Run regular cadences that drive visibility into CS metrics and team health
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4+ years in Customer Success, ideally 2+ leading CS teams in a startup or high-growth company
 </li>
 <li>
 Proven track record managing technical, creative, or design-focused customers (SaaS, developer tools, creative software, or similar)
 </li>
 <li>
 Demonstrated ability to translate competitive landscape insights into strategic advantages
 </li>
 <li>
 Experience building repeatable CS playbooks and operating models that scaled with your company
 </li>
 <li>
 Deep fluency in product technical architecture and use cases, not a salesperson who took a CS job
 </li>
 <li>
 Product-first mindset: you think like a Product Manager about customer outcomes
 </li>
 <li>
 Ability to have credible conversations with technical customers and engineering teams about implementation and edge cases
 </li>
 <li>
 Current on competitor offerings and positioning, you use competitive intelligence to inform strategy
 </li>
 <li>
 Maturity and presence to manage up, down, and across, your leadership trusts your judgment on strategy
 </li>
 <li>
 Bias toward action and entrepreneurial problem-solving; you don't wait for permission
 </li>
 <li>
 Empathy for both customers and your team
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Background in creative software, design tools, or AI/machine learning products
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 <li>
 Experience in markets where product and art/aesthetics both matter
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 <li>
 Track record of reducing customer churn or expanding land-and-expand revenue
 
 
 </li>
 </ul>
 
 Company Culture
 
 
 
 <ul>
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 Impact: Work on cutting-edge GenAI products shaping the future of creativity
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 <li>
 Team: Fast-moving, ambitious, and deeply collaborative
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 <li>
 Growth: A culture that rewards learning, ownership, and experimentation
 
 
 </li>
 </ul>
</div>

Customer Success Lead

Zeta Technologies

Role SummaryWe are seeking an experienced and proactive Assistant Manager &ndash; Admin &amp; Facilities to lead and strengthen our administrative and facility operations. This role requires a strong executional mindset with strong operational control to ensure a secure, efficient, and well-maintained workplace that aligns with company directives.Duties And Responsibilities<ul><li>Oversee facility maintenance, infrastructure, and workplace management as per standards</li><li>Manage administrative staff, drive performance, and oversee company events and logistics</li><li>Manage and supervise local and international travel, boarding, and lodging</li><li>Manage security protocols, gate pass controls, and visitor management systems</li><li>Ensure compliance with health, safety, and regulatory standards</li><li>Lead and guide the Admin &amp; Facilities team with customer centric mindset</li></ul>Job Specifications<ul><li>At least a Bachelor&rsquo;s degree in Business Administration or a related field</li><li>8 &ndash; 10 years of experience in administration/facilities management, including 2&ndash;4 years in a leadership role</li><li>Strong Administration, budgeting, and stakeholder coordination skills</li><li>Proven ability to lead teams and improve operational processes</li></ul>Pay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Assistant Manager – Admin and Facilities

Evaluate Medicolegal

<div><div><div><div>Posted date</div> <div>5th May, 2026</div> <div>Last date to apply</div> <div>5th June, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad, Lahore, Karachi</div>
</div> 
<div><div>Category</div> <div>Operations / Administration
</div></div> 
<div><div>Type</div> <div>Full Time</div> <div>Position</div> <div>1</div></div></div></div><div></div>
 <div>Job Title: Assistant Operations Manager &ndash; Pakistan

Location: Remote &ndash; Pakistan 
Reports To: Operations Manager &ndash; Pakistan 


Role Summary

The Assistant Operations Manager supports the Operations Manager in day-to-day operational activities, coordination, and reporting. The role ensures smooth execution of processes, timely service delivery, and effective communication between Pakistan-based teams and Australian stakeholders. 


Key Responsibilities
<ul>
<li>Support daily operations and ensure tasks are completed on time
</li>
<li>Coordinate with teams to maintain workflow and service delivery standards
</li>
<li>Track and report operational performance, KPIs, and SLAs
</li>
<li>Assist in scheduling and workforce planning (including Australia time zones)
</li>
<li>Identify process gaps and support improvement initiatives
</li>
<li>Maintain documentation, SOPs, and operational records
</li>
<li>Ensure compliance with company policies and data confidentiality
</li>
<li>Act as a point of contact for issue tracking and resolution</li></ul> 


Requirements
<ul>
<li>Bachelor&rsquo;s degree in Business, Operations, or related field
</li>
<li>3&ndash;6 years of operations or coordination experience
</li>
<li>Experience working with remote or international teams preferred
</li>
<li>Strong organizational and multitasking skills
</li>
<li>Good communication and reporting skills
</li>
<li>Proficiency in MS Office / Google Workspace</li></ul> 


KPIs
<ul>
<li>Task completion and turnaround time
</li>
<li>SLA adherence and accuracy
</li>
<li>Reporting timeliness and quality
</li>
<li>Process improvement support
</li>
<li>Team coordination effectiveness</li></ul></div>

Assistant Operations Manager – Remote Pakistan

ICMPD Türkiye Temsilciliği

<div>
 The Team Assistant will support the implementation of ongoing projects implemented by ICMPD in Pakistan, focusing on strengthening migration governance, migrant protection, awareness raising/outreach, and the promotion of safe and regular migration pathways. The role will contribute to project activities across the migration cycle, including administrative and operational support to stakeholder coordination, events, and service delivery through Migrant Resource Centres (MRCs).
 
 
 The Team Assistant will report to the Project Manager, MRCs &ndash; Pakistan, and work closely with project teams and relevant stakeholders and service providers.
 
 
 Proficiency in English and Urdu is required. Knowledge of regional languages is considered an asset.
</div>

VA26P095V01 - Team Assistant - LS1

Explore 309+ Assistant manager customer success in Islamabad this May. Find roles across top companies and apply now to boost your career.