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customer support executive Jobs in Islamabad

customer support executive

customer sales representative Jobs in Islamabad

customer sales representative

customer service specialist Jobs in Islamabad

customer service specialist

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customer support engineer

Progessional Systems

Job DescriptionWe are seeking a motivated and technically skilled Service Engineer to join our growing team. This role involves installation, calibration, maintenance, and troubleshooting of laboratory and quality control equipment used in both academic institutions and industrial environments.You will work closely with customers to ensure optimal performance and reliability of high-precision instruments, contributing directly to their research and production efficiency.Key Responsibilities:<ul><li>Install and commission laboratory and process control equipment.</li><li>Perform routine preventive maintenance and emergency service calls.</li><li>Diagnose and resolve hardware/software issues.</li><li>Provide user training and technical support to end-users.</li><li>Maintain detailed service reports and documentation.</li><li>Liaise with application specialists and sales teams for customer satisfaction.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree or diploma in Diploma of Associate Engineer (DAE) in Electronics, Instrumentation, or related field.</li><li>1 year of hands-on experience with lab or process control instrumentation (preferred).</li><li>Strong troubleshooting and problem-solving skills.</li><li>Familiarity with industrial and/or academic lab environments.</li><li>Willingness to travel to customer sites (locally and occasionally regionally).</li><li>Excellent communication and interpersonal skills.</li></ul>Preferred Skills:<ul><li>Experience with analytical equipment.</li><li>Understanding of PLCs, control systems, or laboratory automation.</li><li>Software knowledge related to equipment operation and diagnostics.</li></ul>Job Type: Full-timeExperience:<ul><li>engeering services : 1 year (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Service and Support Engineer

GrowthRatio Solutions

Job Title: Customer Support Executive Company: GrowthRise Solutions Location: Bahria Town Phase 7, Rawalpindi Openings: 4 Schedule: 8 hours/day, 6 days/week Mode: On-site (not remote)Role OverviewGrowthRise Solutions is looking for motivated and detail-oriented Customer Support Executive to join our growing operations team. In this role, you will assist international clients by managing inquiries, processing orders and returns, and providing live support to ensure a smooth and satisfying shopping experience. We value individuals who are tech-savvy, have excellent English communication skills, and can perform efficiently in a fast-paced environment.Key Responsibilities<ul><li>Customer Support: Handle customer inquiries promptly and professionally via chat and other communication channels.</li><li>Order &amp; Return Management: Process and monitor customer orders and returns accurately.</li><li>Live Chat Assistance: Provide real-time support and resolve customer issues efficiently.</li><li>Data Management: Maintain and update customer records in internal systems.</li><li>Microsoft Office Tasks: Use Excel and Word for documentation, reporting, and tracking purposes.</li><li>Communication: Deliver clear, polite, and professional written and verbal communication to international clients.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong English communication skills (written and spoken).</li><li>Must have a personal laptop.</li><li>Willingness to work full-time on-site at our Bahria Town Phase 7 office.</li></ul>What We Offer<ul><li>Comprehensive training and ongoing professional development.</li><li>A stable, full-time on-site position.</li><li>Excellent opportunities for career growth within a rapidly expanding organization.</li></ul>Job Type: Full-time (Freshers are encouraged to apply) Work Location: On-site &ndash; Bahria Town Phase 7, RawalpindiJob Types: Full-time, FresherPay: From Rs40,000.00 per monthWork Location: In person

Customer Support Executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

iGate Technologies Pakistan

<div>
 We are seeking a dedicated and empathetic
 
 Customer Support Executive
 
 to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
 </li>
 <li>
 Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
 </li>
 <li>
 Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
 </li>
 <li>
 Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
 </li>
 <li>
 Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
 </li>
 <li>
 Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
 </li>
 <li>
 Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Candidate should be minimum O/A Level and above to graduate level
 </li>
 <li>
 Minimum of 2 year experience with Amazon and/or customer service environment
 </li>
 <li>
 Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers
 </li>
 <li>
 Experience and dealing with UK, EU, USA client
 </li>
 <li>
 Demonstrated written communication skills - able to write, clearly and succinctly
 </li>
 <li>
 Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident
 </li>
 <li>
 Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
 </li>
 <li>
 Demonstrated experience working with cross departmental teams with proven collaboration skills
 </li>
 <li>
 Flexible to work on case triaging and escalation handling
 </li>
 <li>
 Excellent written and verbal communication skills, British /American Accent
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 ⛽ Fuel Allowance
 
 
 🏥 Medical Insurance
 
 
 🍽 Free Lunch Facility (In-house)
 
 
 🏋&zwj;&male;️ GYM Passport (Panel Gym's Free of Cost)
 
 
 💰 Participatory Fund
 
 
 💲 Market Competitive Salary
 
 
 💻 Learning &amp; Challenging Work Environment
 
 
 👨&zwj;💻 Amazing Work Culture
 
 
 🛫 Paid Time off
 
 
 👨&zwj;👩&zwj;👧&zwj;👦 Group Life Insurance
 
 
 ⏳ Maternity Leaves and many more
</div>

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul>
<li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li>
<li>Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li>
<li>Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li>
<li>Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li>
<li>Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li>
<li>Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li>
<li>Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li>
</ul>
Requirements<ul>
<li>
Candidate should be minimum O/A Level and above to graduate level.</li>
<li>Minimum of 2 year experience with Amazon and/or customer service environment.</li>
<li>Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li>
<li>Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li>
<li>Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li>
<li>Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li>
<li>Demonstrated experience working with cross departmental teams with proven collaboration skills.</li>
<li>Flexible to work on case triaging and escalation handling.</li>
<li>Excellent written and verbal communication skills, British /American Accent
</li></ul>Benefits<ul><li>Fuel Allowance</li></ul>
 Medical Insurance
 Free Lunch Facility (In-house)<ul><li>&#65039; GYM Passport (Panel Gym's Free of Cost)</li></ul>
 Participatory Fund
 Market Competitive Salary
 Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
 Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Nysonian

<div><h2 class="jobSectionHeader">About the job</h2>
<h3 class="jobSectionHeader">Company Overview</h3>
At Nysonian, we exist to build the next generation of global lifestyle brands&mdash;brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.
From luxury travel to fitness and wellness, our portfolio is growing fast:
<ul><li>NOBL Travel &mdash; one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style 
</li><li>
FLO Pilates &mdash; the world's leading Pilates brand, bringing the practice into homes and wardrobes everywhere 
</li><li>
REDGE Fit &mdash; a new standard in at-home strength training, making performance accessible to all</li></ul> 
Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.
With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we've proven what's possible in just a few years. But we're only at the beginning&mdash;this is a chance to shape brands that will define the next decade.
Position Overview:
The QA Executive will be responsible for ensuring high-quality customer interactions across calls, chats, and emails. This role plays a key part in maintaining service excellence, consistency, and compliance with Nobl Travel's customer support standards. The QA Executive will independently evaluate agent performance, identify process gaps, and collaborate with team leads/ trainers to drive continuous improvement through actionable insights and training feedback.
Key Responsibilities 
<ul><li>Monitor and evaluate customer interactions across all communication channels (calls, chats, and emails) to ensure accuracy, professionalism, and empathy.</li><li>
Provide detailed feedback and coaching suggestions to improve agent performance and customer experience.</li><li>
Conduct calibration sessions with trainers, team leads, or managers to align QA standards and scoring consistency.</li><li>
Identify process improvement opportunities and share recommendations to optimize support workflows.</li><li>
Track and report QA performance trends, highlighting recurring issues or training needs.</li><li>
Collaborate with the training and operations teams to design targeted coaching or refresher programs.</li><li>
Maintain QA documentation, evaluation forms, and quality dashboards.</li><li>
Ensure adherence to company policies, communication guidelines, and brand voice across all interactions.</li></ul>
Key Requirements 
<ul><li>Minimum 2 years of experience in Quality Assurance within a customer or client support environment.</li><li>
Strong understanding of QA frameworks, evaluation methods, and feedback best practices.</li><li>
Familiarity with CRM or customer support tools (e.g., Zendesk, Salesforce, Gorgias, Freshdesk, or similar).</li><li>
Excellent communication, analytical, and problem-solving skills.</li><li>
High attention to detail with the ability to provide objective and constructive feedback.</li><li>
Proactive mindset with a passion for process improvement and service quality</li><li>
On-site work requirement.</li></ul>
Performance Indicators 
Consistency and accuracy of QA evaluations (calibration score<ul><li> 90%).</li><li>
Timely completion of evaluations and feedback (within agreed SLA).</li><li>
Observable improvement in agent performance and quality scores over time.</li><li>
Contribution to training content or process improvement initiatives.</li><li>
Alignment of QA insights with customer satisfaction (CSAT) and First Contact Resolution (FCR) trends.</li></ul></div>

QA Executive – Customer Support

C Square Consulting (Pvt.) Ltd

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer

Explore 809+ Customer support engineer in Islamabad this October. Find roles across top companies and apply now to boost your career.

809 customer support engineer jobs IN Islamabad

Service and Support Engineer

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

QA Executive – Customer Support

Support Engineer