sales executive

client success manager – 1 Jobs in Islamabad

client success manager – 1

customer service representative Jobs in Islamabad

customer service representative

customer support executive Jobs in Islamabad

customer support executive

technical sales manager Jobs in Islamabad

technical sales manager

customer support engineer

Daztech Private Limited

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.</li></ul>Required Qualifications:<ul><li>Minimum 1-3 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Islamabad?</li></ul>Work Location: In person

Customer Support Engineer

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
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 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
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 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
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 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
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 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
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 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

Think Higher Consultants

The Customer Support Executive is responsible for providing excellent customer service to clients while supporting daily administrative operations of the visa consultation firm. This role serves as the first point of contact for clients and requires strong communication skills, discipline, and a professional approach to handling sensitive information.Key ResponsibilitiesCustomer Service Responsibilities:<ul><li>Greet clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate information about visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments</li><li>Follow up with clients regarding documentation, payments, and application status</li><li>Handle client concerns or complaints in a polite and professional manner</li><li>Maintain confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Assist consultants with case-related administrative tasks</li><li>Prepare basic reports, data entries, and correspondence</li><li>Manage office supplies and support daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Well-disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer skills</li><li>Ability to multitask and work under pressure</li></ul>Job Type: Full-timeWork Location: In person

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

Construction Employerz

Position: Project EngineerIndustry: Construction &ndash; Commercial, Industrial, GovernmentEmployment Type: Full-TimeJob Functions: ConstructionTime: 5:00 PM &ndash; 1:00 AM PSTDescriptionWe are seeking a Project Engineer to assist and support the Project Manager and Superintendent during the life cycle of the construction project. The ideal candidate must be a team-player, flexible and have strong communication and client service skills. Below is the list of responsibilities:● Understand the scope of work, drawings, and specifications● Complete submittals, transmittals and manage the RFI process● Oversee the procurement process by requesting material quotations, tracks and inspects material deliveries and develops relationships with vendors and subcontractors● Support in planning, organizing, and controlling assigned aspects of a project, including monitoring project schedules and budgets, evaluating project productivity and quality● Assist in change management and understanding of contract terms and conditions● Coordinate and manage the subcontractors by performing weekly progress meetings● Communicate with owners, architects and subcontractors related to project risk, costs/budgets, and change management● Review pay applications, timesheets and assist in the project permitting process● Assist in developing cost estimates for additional work and contract modifications● Develop internal weekly project reports for the executive management team● Assist and support the project team with daily project coordination activities● Lead all aspects of the company&rsquo;s safety and quality culture and creates awareness by demonstrating commitment to an injury-free work environment through individual actionsQualifications● A Bachelor&rsquo;s Degree in Construction Management or Engineering required● Minimum 3 years of experience preferred● Possess superb written and oral communication skills● Possess intermediate to advanced level computer skills in Outlook, Excel, PowerPoint, Word, and Procore● Must demonstrate key competencies in the areas of communication, planning, organizing, flexibility, adaptability, customer service, problem solving, attention to detail, and teamwork● Must be organized, curious, proactive and efficient in daily tasks● Must be able to meet deadlines and be results-drivenJob Type: Full-timeWork Location: In person

Project Engineer

Arwen Tech

<div>
 Posted on Mar 03, 2026
 
 
 Title
 
 
 Network Security Engineer
 
 
 Apply before
 
 
 Apr 03, 2026
 
 
 City
 
 
 Islamabad
 
 
 
 Responsibilities
 
 
 
 
 Summary of Job Profile:
 
 
 
 The Network Security Engineer will be responsible for implementing, managing, and supporting secure network infrastructures for enterprise clients. The role involves configuration and troubleshooting of firewall and security solutions including Fortinet, Juniper SRX, and Cisco Firepower (FTD), ensuring network protection, availability, and compliance with security policies.
 
 
 
 Essential Duties &amp; Responsibilities
 
 
 
 <ul>
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 Configure, deploy, and support Fortinet, Juniper SRX, and Cisco Firepower (FTD) firewall solutions.
 </li>
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 Implement and troubleshoot Site-to-Site and Remote Access VPNs (IPSec &amp; SSL VPN).
 </li>
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 Monitor firewall logs, security alerts, and IPS/IDS events; perform basic incident analysis and escalate when required.
 </li>
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 Assist in firewall rule creation, policy modification, NAT configuration, and security hardening.
 </li>
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 Support network segmentation, VLAN implementation, and secure access controls.
 </li>
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 Provide L1/L2 troubleshooting for connectivity issues, outages, and performance degradations.
 </li>
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 Coordinate with vendor TAC (Fortinet, Juniper, Cisco) for issue resolution.
 </li>
 <li>
 Maintain documentation including configurations, diagrams, and technical reports (HLD/LLD support)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
 
 
 
 <ul>
 <li>
 Hands-on experience with Fortinet, Juniper SRX, and Cisco FTD firewalls.
 </li>
 <li>
 Good understanding of TCP/IP, routing protocols (OSPF, BGP), VLANs, and switching concepts.
 </li>
 <li>
 Knowledge of firewall policies, NAT, VPN, IPS/IDS, and basic network security principles.
 </li>
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 Familiarity with security best practices and basic vulnerability management.
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Good communication and teamwork abilities.
 
 
 </li>
 </ul>
 
 Education, Experience, Licensure, Certification Required For The Position
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, or related field.
 </li>
 <li>
 2&ndash;5 years of hands-on experience in Network Security or Network Engineering.
 </li>
 <li>
 Preferred certifications: NSE 4, JNCIA-SEC, CCNA Security or equivalent.
 
 
 </li>
 </ul>
 
 Competencies Required To Successfully Perform The Job
 
 
 
 
 Technical Competencies
 
 
 
 
 Behavioral/General Competencies
 
 
 
 <ul>
 <li>
 Firewall configuration and management (Fortinet, Juniper SRX, Cisco FTD)
 </li>
 <li>
 VPN deployment and troubleshooting (IPSec &amp; SSL VPN)
 </li>
 <li>
 IDS/IPS monitoring and basic incident analysis
 </li>
 <li>
 Routing &amp; Switching fundamentals (OSPF, BGP, VLANs, NAT)
 </li>
 <li>
 Network troubleshooting (L1/L2 support)
 </li>
 <li>
 Basic knowledge of network security best practices and access control
 </li>
 <li>
 Ability to work under pressure and meet deadlines
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Good communication and documentation skills
 </li>
 <li>
 Team player with collaborative mindset
 </li>
 <li>
 Customer-focused approach
 </li>
 <li>
 Self-motivated and eager to learn new technologies
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
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 Excellent Salary
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 <li>
 Fuel Allowance
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 Internet Allowance
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 Medical Insurance
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 <li>
 Annual Leaves
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 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Annual Bonus
 </li>
 </ul>
</div>

Network Security Engineer

Cybernet Internet Services Pvt. Ltd.

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)Job Location: Islamabad (Onsite)Position: TAC Engineer Level-1Responsibilities and Duties:<ul><li>Provide technical support to customers via phone, email from corporate clients.</li><li>Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.</li><li>Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.</li><li>Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.</li><li>Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.</li><li>Actively monitor network performance and identify potential issues before they affect customers.</li><li>Participate in regular training sessions and team meetings to share insights and best practices.</li></ul>Skills and Requirements:<ul><li>Bachelor's degree in Telecommunications, Electronics, Computer Engineering, Computer Science or equivalent from a reputable university with a minimum CGPA of 3.0.</li><li>Experience in technical support roles, preferably in the telecommunications or ISP industry.</li><li>Strong knowledge of internet protocols (TCP/IP, DNS, DHCP), networking fundamentals, and email protocols (SMTP, IMAP, POP3)</li><li>Good troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.</li><li>CCNA training or certification would be preferred.</li><li>Open to fresh graduates or individuals with 1-2 years of relevant experience.</li><li>Basic understanding and experience in network security principles and practices.</li><li>Knowledge of Linux and VM environment are a plus.</li><li>Willingness to work on an 8-hour shift rotation schedule</li></ul>How to Apply:Send your resume to careers@cyber.net.pk with &quot;TAC&quot; in the subject line.Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1

Explore 277+ Customer support engineer in Islamabad this March. Find roles across top companies and apply now to boost your career.

277 customer support engineer jobs In Islamabad

Customer Support Engineer

Customer Support Executive

Customer Support Executive

Service Desk Engineer

Project Engineer

Network Security Engineer

TAC Engineer Level-1