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technical support officer - oss Jobs in Islamabad

technical support officer - oss

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client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

customer sales executive Jobs in Islamabad

customer sales executive

customer support engineer

Daztech Private Limited

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.</li></ul>Required Qualifications:<ul><li>Minimum 2 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Engineer

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 6 months to 1 YearHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you currently working somewhere? </li><li>Do you have to serve notice period? If yes, then how much it is?</li></ul>Work Location: In person

Trainee Customer Support Engineer

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

Job Portal - dinCloud Pakistan

<div>About the Role
The Network Engineer is a technical role that is responsible for the implementation, support, maintenance, and optimization of our customers network infrastructure in vendor neutral environments. The Network Engineer also provides Tier 2 escalation support for our Associate Network Engineer and Network Operations Center (NOC)team for customer network issues and outages. The Network Engineer works to resolve customer issues directly or in partnership with vendors, channels, and Field Services team. This role utilizes documented customer procedures, ITIL best practices, technical skillsets, and soft skills in order to provide an excellent customer experience through network issue resolution as well as network configuration activities. 
 
What You Will Do
<ul><li>Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.</li><li>
Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.</li><li>
Complete service requests, network implementations, migrations, and other change management engineering activities.</li><li>
Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.</li><li>
Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.</li><li>
Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.</li><li>
Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.</li><li>
Act as a technical mentor to NOC, Associate Network Engineers and peers.</li><li>
Provide on-call support for Tier 2 technical issues.</li></ul>
What Qualifies You<ul><li>
Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.</li><li>
Highly organized with the ability to execute on multiple technical tasks simultaneously.</li><li>
5-plus years experience working in a technical environment as a Network Engineer.</li><li>
Demonstrated aptitude as a network engineer in a Managed Services or hosted environment.
</li><li>Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
</li><li>Self-starter! Uses an appropriate sense of urgency and has capability of resolving complex technical problems and requests both independently and collaboratively with a team.</li><li>
Willingness and desire to continue advancing technical expertise through collaboration with fellow Engineers and Architects in pursuit of technical certifications.</li><li>
Ability to educate, train, and mentor others on Network technologies.</li><li>
Possess strong written, verbal, and presentation communication skills.
</li><li>Ability to follow, document, and author standard processes and procedures.</li><li>
Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
</li><li>Ability to work assigned shift and on call rotation.
</li><li>Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.</li></ul></div>

Sr. Network Engineer (Tier 2)

Ähdus Technology GmbH

<div>
 
 Job Title: Technical Support Engineer (German-Speaking)
 
 
 
 
 Department:
 
 Customer Support
 
 
 
 Location:
 
 Islamabad, Pakistan (Onsite or Hybrid)
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 About the Role:
 
 
 
 We are looking for a
 
 German-speaking Technical Support Engineer
 
 to join our support team based in
 
 Islamabad
 
 . In this role, you will assist global customers with resolving technical issues related to
 
 web infrastructure
 
 ,
 
 Linux servers
 
 ,
 
 network security
 
 ,
 
 CDN
 
 , and
 
 Web Application Firewalls (WAF)
 
 . You&rsquo;ll serve as the first point of contact, ensuring timely and effective technical solutions and delivering an exceptional customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide Tier 1 technical support to customers via email and ticketing systems in both German and English
 </li>
 <li>
 Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF
 </li>
 <li>
 Guide customers through system configuration, usage, and optimization
 </li>
 <li>
 Collaborate with Tier 2/3 technical teams to escalate complex issues
 </li>
 <li>
 Document known issues, fixes, and create support content for internal and external use
 </li>
 <li>
 Maintain professional communication and ensure a high level of customer satisfaction
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in technical support, IT helpdesk, or network/system administration
 </li>
 <li>
 Good understanding of Linux environments, HTTP/HTTPS protocols, web infrastructure, and basic network security
 </li>
 <li>
 Ability to work independently and solve problems methodically
 </li>
 <li>
 Strong communication skills in English (written &amp; spoken)
 </li>
 <li>
 Basic to intermediate German language skills are required (B1 level or higher preferred)
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Familiarity with CDNs, cloud platforms, or cybersecurity tools
 </li>
 <li>
 Hands-on experience with customer service platforms like Zendesk, Jira, or Freshdesk
 </li>
 <li>
 Understanding of DDoS protection, SSL, and web performance tools
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Opportunity to work with a global customer base and cutting-edge web security products
 </li>
 <li>
 A supportive, collaborative team environment based in Islamabad
 </li>
 <li>
 Competitive salary and benefits
 </li>
 <li>
 Career growth opportunities in network and cloud security
 </li>
 </ul>
</div>

Technical Support Engineer (German-Speaking)

convo

<div>Job Title: Senior Software Engineer
Job Description 
CONVO is seeking for a Senior Software Engineer to join our fast-paced team and play a key role in integrating, implementing, and supporting industry-leading Trade Promotion Management/Sales Force Automation solutions for global FMCG companies. Become a member of a hard-working team that designs, builds, and maintains high- performance scalable products for global CPG brands! 
Key Responsibilities:<ul><li>
Participate in all aspects of software development activities, including design, coding, code review, unit-testing, bug fixing, and operations</li><li>
Participate in customer project and work closely with the architects and functional consultants to design, integrate, and implement solutions that align to the customer requirements</li><li>
Supervise the development, deployment of customer solutions</li><li>
Together with other Project and/or Support team members, provide development estimates for project and support engineering activity</li><li>
With a shown focus on Continuous Improvement, carry out organizational coding standards and best ways.</li><li>
Write, test, and document well-structured code against designs that scales and meets customers&rsquo; functional and non-functional requirements</li><li>
Promote production of quality software and partner with the QA team to ensure that the software we deliver has the highest quality output</li><li>
Tackle and address customer problems and software defects</li><li>
Write operational documentation with technical authors</li><li>
Collaborate as part of self-organizing, multi-functional team</li><li>
Provide technical guidance and mentorship to junior engineers</li><li>
Communicate effectively on progress and ensure risks and issues are raised early to minimize impact on the delivery</li></ul> 
Requirements:<ul><li>
Minimum 8+ years of shown experience in software development</li><li>
Agile advocate and enthusiast</li><li>
Experience in development of distributed/scalable systems and high-volume transaction applications</li><li>
Deep understanding of software applications architecture and infrastructure</li><li>
Must have sophisticated level of .Net, C# and HTML5/JavaScript, SQL and RDBMS architecture</li><li>
Experience with DevOps methodologies (CI/CD) and technologies (Microsoft DevOps solutions would be preferable). GIT knowledge required.</li><li>
Knowledge of cloud computing, SaaS &amp; PaaS concepts</li><li>
SQL performance tuning</li><li>
Bachelor's Degree in Computer Science/Engineering/equivalent experience</li><li>
Experience in Consumer Goods/Retail sector and in specific commercial processes (trade promotions, sales agreement, sales force automation, incentives management, retail execution) will be an advantage</li><li>
Proficient in English (verbal and written)</li></ul> 
What We Have For You
Great compensation package, medical benefits for you and your family, free lunch, annual performance-tied increments, discounts on KHOJ Resort &amp; performance recognition awards and a great lean and agile work culture!
Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!</div>

Senior Software Engineer

Convo

<div>
 
 Job Title: Senior Software Engineer
 
 
 
 
 Job Description
 
 
 
 CONVO is seeking for a Senior Software Engineer to join our fast-paced team and play a key role in integrating, implementing, and supporting industry-leading Trade Promotion Management/Sales Force Automation solutions for global FMCG companies. Become a member of a hard-working team that designs, builds, and maintains high- performance scalable products for global CPG brands!
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Participate in all aspects of software development activities, including design, coding, code review, unit-testing, bug fixing, and operations
 </li>
 <li>
 Participate in customer project and work closely with the architects and functional consultants to design, integrate, and implement solutions that align to the customer requirements
 </li>
 <li>
 Supervise the development, deployment of customer solutions
 </li>
 <li>
 Together with other Project and/or Support team members, provide development estimates for project and support engineering activity
 </li>
 <li>
 With a shown focus on Continuous Improvement, carry out organizational coding standards and best ways.
 </li>
 <li>
 Write, test, and document well-structured code against designs that scales and meets customers&rsquo; functional and non-functional requirements
 </li>
 <li>
 Promote production of quality software and partner with the QA team to ensure that the software we deliver has the highest quality output
 </li>
 <li>
 Tackle and address customer problems and software defects
 </li>
 <li>
 Write operational documentation with technical authors
 </li>
 <li>
 Collaborate as part of self-organizing, multi-functional team
 </li>
 <li>
 Provide technical guidance and mentorship to junior engineers
 </li>
 <li>
 Communicate effectively on progress and ensure risks and issues are raised early to minimize impact on the delivery
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 8+ years of shown experience in software development
 </li>
 <li>
 Agile advocate and enthusiast
 </li>
 <li>
 Experience in development of distributed/scalable systems and high-volume transaction applications
 </li>
 <li>
 Deep understanding of software applications architecture and infrastructure
 </li>
 <li>
 Must have sophisticated level of .Net, C# and HTML5/JavaScript, SQL and RDBMS architecture
 </li>
 <li>
 Experience with DevOps methodologies (CI/CD) and technologies (Microsoft DevOps solutions would be preferable). GIT knowledge required.
 </li>
 <li>
 Knowledge of cloud computing, SaaS &amp; PaaS concepts
 </li>
 <li>
 SQL performance tuning
 </li>
 <li>
 Bachelor's Degree in Computer Science/Engineering/equivalent experience
 </li>
 <li>
 Experience in Consumer Goods/Retail sector and in specific commercial processes (trade promotions, sales agreement, sales force automation, incentives management, retail execution) will be an advantage
 </li>
 <li>
 Proficient in English (verbal and written)
 
 
 </li>
 </ul>
 
 What We Have For You
 
 
 
 Great compensation package, medical benefits for you and your family, free lunch, annual performance-tied increments, discounts on KHOJ Resort &amp; performance recognition awards and a great lean and agile work culture!
 
 
 Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!
</div>

Explore 621+ Customer support engineer in Islamabad this December. Find roles across top companies and apply now to boost your career.

621 customer support engineer jobs IN Islamabad

Customer Support Engineer

Trainee Customer Support Engineer

Customer Support Executive

Sr. Network Engineer (Tier 2)

Technical Support Engineer (German-Speaking)

Senior Software Engineer

Senior Software Engineer