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customer support engineer

Daztech Private Limited

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li></ul>Required Qualifications:<ul><li>Minimum 1-3 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Islamabad?</li></ul>Work Location: In person

Customer Support Engineer

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.</li></ul>Required Qualifications:<ul><li>Minimum 2 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeWork Location: In person

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

Magna Foodservice Limited

Join Our Team as a Customer Service Representative!Job Overview: As a Customer Service Representative, you will be the face of the company, responsible for providing exceptional service to our clients. You will be expected to resolve customer inquiries, handle complaints, and ensure customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Address customer complaints and resolve issues to ensure a positive experience.</li><li>Maintain a high level of product knowledge to assist customers effectively.</li><li>Record and track customer interactions, ensuring accurate and complete documentation.</li><li>Collaborate with other departments to resolve customer concerns.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Contribute to achieving department goals and key performance indicators (KPIs).</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in providing customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>A self-starter with the ability to work independently and in a team.</li><li>Proficient in using CRM software and Microsoft Office.</li></ul>Job Location:I-8 Markaz, Islamabad (on-site)Job Type: Full-timeExperience:<ul><li>Customer Service Representative: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

Faj IT Solutions

About Us FAJ Group, based in Dubai, UAE, was founded in 2010 as a small company focused on technical services and equipment sales.We have since grown into a dynamic organization with over four subsidiaries in two sectors: International Training Academy and IT solutions. Our growth spans trading (including e-commerce), technical services, and various appliances and electronics.Company Name: FAJ IT SolutionsFor more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485A Prompt Engineer, or Prompt Designer, provides support for businesses in creating and managing AI prompts to ensure accurate, productive automated AI processes. Duties commonly listed in a Prompt Engineer job description include analyzing and researching AI technologies to stay abreast of best practices, creating and editing prompts and developing algorithms to support positive machine learning outcomes.Prompt Engineer duties and responsibilitiesPrompt Engineers are typically concerned with how processes, employees and customers interact with artificial intelligence. They work to create better prompts and support more proactive and helpful automated content within the scope of a variety of processes, including content generation, customer service chatbots and data analysis.Some potential duties to ensure are in a Prompt Engineer job posting include:<ul><li>Designing or writing prompts to support specific AI outcomes</li><li>Collaborating with teams to refine prompts to develop better prompt processes to support desired outcomes</li><li>Analyzing AI performance and making process and algorithm updates for performance improvement</li><li>Continued research and education on the ever-changing AI field to ensure updated best practices</li><li>Preparing data for use in updating or training machine learning processes</li><li>Providing and explaining reports regarding AI outcomes and performance</li><li>Collaborating with cross-functional teams to understand risks, ethical concerns and other issues related to AI use</li><li>Highlight required technical skills: Specify the programming languages, AI frameworks, and tools the candidate should be proficient in, such as Python, TensorFlow, or GPT-3.</li><li>Design multi turn dialogue flows for text and voice agents with context awareness and memory handling. Define personalities and tone across products and agents.</li><li>Create multilingual prompt strategies and develop reusable templates and frameworks to speed development.</li><li>Continuous Testing and Improvement</li><li>Test prompts with recordings, transcripts, and simulations before and after launch. Analyze live interactions to spot hallucinations, tone issues, dead ends, and token inefficiency.</li></ul>Collaboration and Delivery<ul><li>Partner with product managers on requirements and goals and work with engineers to integrate prompts within technical constraints.</li><li>Coordinate updates across multiple agents with version control for a unified experience and support compliance and privacy standards.</li><li>Iterate quickly to improve quality, safety, and naturalness and use analytics and qualitative insights to measure success.</li></ul>Requirements:<ul><li>Proven experience designing multi-turn conversational systems, such as chatbots, voice assistants, or customer service agents.</li><li>Strong skills in prompt engineering techniques (e.g., few-shot, chain-of-thought, RAG pipelines).</li><li>Ability to define consistent, persona-driven conversational styles across multiple agents and products.</li><li>Familiarity with LLM APIs (OpenAI, Anthropic, etc.) and conversational frameworks (e.g., LangChain).</li><li>Excellent writing and linguistic skills, with attention to tone, clarity, and cultural sensitivity.</li><li>Basic programming skills (Python preferred) for testing and prototyping prompts.</li></ul>Work Location: In person

Ai Prompt Engineer Graphic Designer (Animation, AI Reels & Social Media)

Cloud Enterprise Business Solutions (CEBS)

<div>
 
 
 Data Engineer
 
 
 
 We are looking for a Data Engineer with strong experience in Azure data services, Azure Databricks, PySpark, and Power BI to join our customer analytics and insights team. You will play a key role in bridging the gap between business requirements and technical delivery working across data engineering, analytics, and stakeholder communication.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Work closely with business stakeholders to gather, understand, and translate business requirements into scalable data solutions.
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 Design, build, and optimize data pipelines in Azure Databricks using PySpark and SQL.
 </li>
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 Collaborate with analysts and product owners to deliver ad-hoc analyses, as well as end-to-end production-grade data solutions.
 </li>
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 Manage and maintain data lakes, ensuring efficient data ingestion, transformation, and storage.
 </li>
 <li>
 Develop data models and datasets optimized for Power BI dashboards and self-service analytics as well as design and create dashboards.
 </li>
 <li>
 Participate in CI/CD and DevOps processes for automated deployment and monitoring of data workflows.
 </li>
 <li>
 Communicate technical concepts effectively to non-technical business users, providing clarity and actionable insights.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 
 <ul>
 <li>
 3+ years of experience as a Data Engineer. Experience in Azure data ecosystem (Azure Data Factory, Azure Data Lake Gen2, Azure Databricks) is a plus.
 </li>
 <li>
 Strong hands-on experience in PySpark, SQL, and Python for data transformation and pipeline automation.
 </li>
 <li>
 Experience designing and managing data pipelines and ETL processes using Databricks and Delta Lake.
 </li>
 <li>
 Experience in Data Visualization and a good understanding of Power BI data.
 </li>
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 Experience in stakeholder management. Translating business needs into data-driven solutions and presenting findings clearly.
 </li>
 <li>
 Familiarity with DevOps concepts, Git, and CI/CD pipelines in Azure DevOps.
 </li>
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 Solid understanding of data governance, data quality, and metadata management principles.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in it for you
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Employees' Provident Fund, medical and other incentives
 </li>
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 Unique working environment where you communicate and work directly with international clients
 </li>
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 Self-development opportunities
 </li>
 </ul>
</div>

Data Engineer

Ciklum Pakistan

<div>
 
 Job Description
 
 
 
 
 Ciklum
 
 is looking for a
 
 Senior Full Stack Engineer
 
 to join our team full-time in Pakistan.
 
 
 We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.
 
 
 
 About The Role
 
 
 
 As a Senior Full Stack Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. This is an opportunity to work at the heart of an entrepreneurial tech team, shaping how grows and supporting the drivers of our success.
 
 
 You&rsquo;ll collaborate closely with other engineers, our Product team, and our Data team to design, build and deliver high-quality technology and customer experiences. While experience as a Software Engineer is essential, we&rsquo;re pretty open on which languages and frameworks you&rsquo;ve worked with. Our current stack includes Python, Django, Typescript, React, React Native and AWS serverless technologies (Lambda, S3, DynamoDB, API Gateway, SNS/SQS). You&rsquo;ll work across frontend, backend, and platform infrastructure, with learning opportunities throughout your time to expand your skills.
 
 
 Join our client, a growing company in the sustainability-focused tech space, operating in a product focused environment. Be part of a purpose driven team working to reduce waste and improve how resources are used more efficiently across supply chains. The impact goes beyond the product itself, contributing to broader environmental outcomes.
 
 
 Working in a collaborative, hybrid setup, you&rsquo;ll contribute to shaping and delivering solutions, with the opportunity to influence how things are built and improved over time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Leading on the successful delivery of complex projects and features across both the backend and frontend of our tech stack, contributing directly to key product goals by working on technical designs and building quality solutions
 </li>
 <li>
 Increasing team velocity and efficiency through the adoption of engineering best practices
 </li>
 <li>
 Take ownership of code quality through testing, code reviews, and documentation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Extensive experience with designing, developing and delivering robust engineering solutions in commercial environments (we primarily use Python, Typescript and AWS)
 </li>
 <li>
 Solid understanding of cloud infrastructure and CI/CD (e.g., AWS, Github Actions)
 </li>
 <li>
 Familiarity with modern software architecture and cloud design patterns
 </li>
 <li>
 Comfortable working in high-autonomy, collaborative environments, balancing urgency with quality
 </li>
 <li>
 Excellent problem-solving and technical debugging skills, with the ability to mitigate and solve complex issues
 </li>
 <li>
 Strong communication and stakeholder engagement abilities &ndash; able to explain technical concepts to all audiences
 
 
 </li>
 </ul>
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Pragmatic &ndash; understand the trade-offs of software delivery
 </li>
 <li>
 Delivery-focused &ndash; success is measured by shipping great products, not just writing code
 </li>
 <li>
 Curious &ndash; ask questions, explore problems, and seek better solutions
 </li>
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 Collaborative &ndash; work independently when needed, but know when to bring others in
 </li>
 <li>
 Communicative &ndash; able to zoom in to technical detail or step back to evaluate the big picture
 
 
 </li>
 </ul>
 
 What`s in it for you?
 
 
 
 <ul>
 <li>
 Care: your mental and physical health is our priority. We offer competitive benefits package that includes but is not limited to comprehensive medical coverage, life-insurance, gym membership, fuel, internet and mobile allowances and provident fund
 </li>
 <li>
 Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
 </li>
 <li>
 Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
 </li>
 <li>
 Flexibility: Own your schedule &ndash; you are the one to decide when to start your working day. Just don&rsquo;t miss your regular team stand-up
 </li>
 <li>
 Opportunities: we value our specialists and always find the best options for them. Our Internal
 </li>
 <li>
 Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
 </li>
 <li>
 Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
 </li>
 <li>
 Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you&rsquo;ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.
 
 
 With over 14 years of presence in Islamabad, our Pakistan team is a trusted force in redefining industries. We value every voice and invite experienced professionals to help shape tomorrow&rsquo;s digital experiences.
 
 
 Want to learn more about us? Follow us on Instagram , Facebook , LinkedIn .
 
 
 
 Explore, empower, engineer with Ciklum!
 
 
 
 Interested already? We would love to get to know you! Submit your application. We can&rsquo;t wait to see you at Ciklum.
 
 
</div>

Senior Full Stack Engineer

Explore 351+ Customer support engineer in Islamabad this May. Find roles across top companies and apply now to boost your career.

351 customer support engineer jobs In Islamabad

Customer Support Engineer

Customer Support Engineer

Senior Customer Support Engineer

Customer Support Executive

Ai Prompt Engineer Graphic Designer (Animation, AI Reels & Social Media)

Data Engineer

Senior Full Stack Engineer