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call centre sales agent

Pixelizio Private LTD

We are looking for a motivated and confident Call Centre Agent with experience in outbound calling. The ideal candidate will have strong communication skills and the ability to engage potential clients, handle inquiries, and convert leads into confirmed bookings for a skin aesthetics business. It will be on site job in PWD.Key Responsibilities:<ul><li>Make outbound calls to potential and existing leads</li><li>Provide information about skin aesthetic services and treatments</li><li>Understand customer needs and guide them to suitable services</li><li>Handle client inquiries professionally and build rapport</li><li>Schedule and confirm appointments in the system</li><li>Maintain accurate records of calls and bookings</li><li>Follow up with leads to increase conversion rates</li></ul>Requirements:<ul><li>Previous experience in outbound calling or call centre role</li><li>Excellent communication and interpersonal skills</li><li>Confident, persuasive, and customer-focused approach</li><li>Basic computer skills and ability to use booking/CRM systems</li><li>Ability to work with targets and meet KPIs</li></ul>Preferred Skills:<ul><li>Experience in beauty, skincare, or aesthetics industry (a plus)</li><li>Strong sales or lead conversion skills</li><li>Good time management and organizational skills</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Centre Sales Agent

Hazza Institute of Technology

<div><div><div><div>Posted date</div> <div>22nd April, 2026</div> <div>Last date to apply</div> <div>22nd May, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Client Services &amp; Customer Support
</div></div> 
<div><div>Type</div> <div>Apprenticeship</div> <div>Position</div> <div>1</div></div></div></div><div></div>
 <div>Role Overview

We are seeking high-performing, target-driven Sales Executives to convert qualified inbound leads into enrolled students for the Microsoft Skills for Jobs Microdegree Program. The role focuses on consultative selling, guiding prospective learners (students, job seekers, and professionals) through program selection, career pathways, 
and enrollment&mdash;ultimately driving paid conversions. 
 
Key Responsibilities 
1. Lead Conversion (Primary KPI)
<ul>
<li>Call and follow up with warm leads who have registered interest</li>
<li>Convert leads into paying students through structured sales conversations</li>
<li>Achieve and exceed monthly sales and revenue targets</li>
</ul>
2. Consultative Selling
<ul>
<li>Understand learner goals (career switch, upskilling, job placement)</li>
<li>Recommend relevant Microdegree tracks (AI, Data, Cloud, etc.)</li>
<li>Clearly explain the program structure, Certification (Microsoft + EU university ECTS credits) and Career pathways (jobs, internships, EU progression)</li>
</ul>
3. Pipeline &amp;amp; Follow-Up Management
<ul>
<li>Maintain consistent follow-ups via calls, WhatsApp, and email</li>
<li>Track all interactions in CRM systems</li>
<li>Nurture leads until conversion (multi-touch approach)</li>
</ul>
4. Handling Objections
<ul>
<li>Address concerns related to: Pricing, Program credibility, and Career outcomes</li>
<li>Position EU-backed funding subsidies and ROI effectively</li>
</ul>
5. Sales Process Compliance
<ul>
<li>Follow structured scripts and sales frameworks</li>
<li>Maintain call quality, professionalism, and brand representation</li>
<li>Provide accurate information and maintain transparency</li>
</ul>
Requirements
<ul>
<li>Bachelor&rsquo;s degree (preferred, not mandatory if strong sales experience)</li>
<li>1&ndash;3 years in Call centre sales/tele sales, Education sales/student recruitment, EdTech, training institutes, or online programs</li>
<li>Proven ability to close deals over the phone</li>
<li>Strong persuasion and negotiation skills</li>
<li>Confidence in handling objections</li>
<li>Excellent spoken Urdu (Mandatory) and English</li>
<li>Target-driven and performance-focused</li>
<li>Experience using CRM systems (or willingness to learn)</li>
<li>Comfortable with WhatsApp, email, and digital communication tools</li>
</ul>
<div> Key Performance Indicators (KPIs)
<ul>
<li>Lead-to-conversion rate (%)</li>
<li>Number of daily/weekly call attempts</li>
<li>Revenue generated (monthly targets)</li>
<li>Follow-up efficiency and response time</li>
<li>CRM updates and pipeline hygiene</li></ul></div></div>

Education Sales Executive / Call Centre Agent (Outbound – Microdegree Programs)

Nayab Labs & Diagnostic Centre

Job Summary:Nayab Labs &amp; Diagnostic Centre is seeking a dedicated and professional Customer Relations Officer / Call Centre Operator to manage patient communications, handle inquiries, and ensure exceptional customer service. The ideal candidate will serve as the first point of contact for patients and clients, maintaining a high standard of professionalism and accuracy in all interactions.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a courteous and professional manner</li><li>Provide accurate information regarding laboratory tests, services, pricing, and timings</li><li>Book appointments and coordinate with relevant departments</li><li>Address patient queries, complaints, and feedback efficiently</li><li>Maintain proper call records and update patient data in the system</li><li>Ensure compliance with company policies, confidentiality, and data privacy standards</li><li>Follow up with patients regarding reports, appointments, and services</li><li>Coordinate with collection points and lab staff for smooth operations</li><li>Promote company services where appropriate</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred Medical Lab Technologist qualification.</li><li>Proven experience in a call centre or customer service role (healthcare experience is a plus)</li><li>Excellent communication and interpersonal skills</li><li>Strong command of Urdu and basic English (spoken &amp; written)</li><li>Good computer skills and familiarity with Medicube/software systems</li><li>Ability to handle pressure and manage multiple tasks efficiently</li><li>Professional attitude and problem-solving skills</li></ul>Working Hours:<ul><li>Shift-based (including evening/weekend shifts if required)</li></ul>How to Apply:Interested candidates can apply via Indeed or send their updated CV to: hr@nayablabs.comJob Types: Full-time, ContractWork Location: In person

Customer Service Representative

Red Star Technologies Pvt. Ltd.

About Red Star TechnologiesRed Star Technologies is a US-registered software and digital services company headquartered in Islamabad with 80+ professionals. We help US-based Home Services businesses (plumbers, HVAC companies, electricians, roofers, and cleaning services) grow through:<ul><li>Professional Website Design &amp; Development</li><li>Local SEO &amp; Google My Business Optimization</li><li>Google Ads &amp; Social Media Advertising</li><li>AI-Powered Phone Agents &amp; Business Automation</li><li>Review Generation &amp; Reputation Management</li><li>Automated Estimate Follow-Up, Customer Reactivation &amp; Seasonal Campaigns</li></ul>We are building a dedicated outbound sales engine to acquire US clients directly. The Sales Executive / Closer is the person who turns conversations into contracts. You are where pipeline becomes revenue &mdash; and you are the daily operations leader of the entire outbound team.About This RoleYou will receive meetings booked by our SDRs (Cold Callers) and live-transferred calls from prospects who are interested right now. These are US-based Home Services business owners &mdash; plumbers, HVAC contractors, electricians, roofers, and cleaning service operators &mdash; who need help getting more customers, building a professional website, showing up on Google, and managing their online reputation.This is a single-call close environment. You don&rsquo;t send a proposal and wait 2 weeks. You run a focused call: quick discovery (5-7 min), screen share their Google ranking to show the problem (3-5 min), present portfolio and before/after examples (5-10 min), give a verbal quote on the call (2-3 min), handle objections with ROI math (5-10 min), and close or schedule a follow-up within 48 hours. When the SDR transfers a hot prospect to you live, you close on the spot.You are also the daily operations leader. The Lead Generator and SDRs report to you for shift coordination, call quality feedback, meeting handoff, and daily standups. You review VICIdial performance reports, coach SDRs on script and objection handling, and relay lead quality feedback to the Lead Generator. The CEO handles strategy and performance reviews; you handle daily execution.Your commission is recurring. Unlike one-time bonuses, you earn 3% to 6% on every payment from every client you close, for as long as that client remains active. A client paying $1,500/month generates $45-90/month for you &mdash; every month. Build a portfolio of 10 active clients and your recurring commission alone adds PKR 125,000-250,000/month on top of your base salary. The more clients you retain, the more you earn without doing additional work.What You Will Do Daily <ul><li>Run sales calls with US Home Services business owners &mdash; these are pre-qualified prospects who either booked a meeting through the SDR or were live-transferred during the SDR&rsquo;s call because they&rsquo;re interested right now. You run 2-5 sales calls per day.</li><li>Execute the single-call close framework: Quick discovery &rarr; screen share their Google ranking (show competitor outranking them) &rarr; present portfolio with before/after examples &rarr; verbal quote on the call &rarr; handle objections with ROI math (&lsquo;If one new customer is worth $8,000 and we bring 2-3/month, that&rsquo;s $16-24K from a $1,500 investment&rsquo;) &rarr; close or schedule 48-hour follow-up.</li><li>Accept live transfers from SDRs &mdash; when a prospect is highly interested during the cold call, the SDR conferences you in. The SDR gives a 30-second warm intro, then you take over. This is your highest-conversion scenario.</li><li>Send proposals within 2 hours of the call &mdash; not 24-48 hours. Speed kills in home services sales. A plumber who said &lsquo;yes&rsquo; on the phone at 10 AM will change his mind by 5 PM if he hasn&rsquo;t received paperwork.</li><li>Manage your pipeline in ClickUp CRM &mdash; track every deal through stages (Meeting Scheduled &rarr; Discovery Done &rarr; Proposal Sent &rarr; Negotiation &rarr; Closed Won / Closed Lost). Update notes after every interaction.</li><li>Lead the daily team standup (end of shift) &mdash; review SDR performance: dials, conversations, meetings booked. Give feedback on call quality. Relay lead quality issues to the Lead Generator. Report up to CEO.</li><li>Coach SDRs weekly &mdash; listen to 5 random call recordings per SDR per week. Give specific feedback on opening lines, objection handling, and meeting booking technique.</li><li>Build and maintain your sales toolkit &mdash; portfolio slides, before/after screenshots, case studies, pricing sheet, competitor analysis, GMB audit template. This is your ammunition on calls.</li><li>Meet with Red Star&rsquo;s department heads monthly (30 min each) &mdash; Web Dev, Digital Marketing, UI/UX, QA, Mobile. Stay updated on capabilities, new services, and portfolio pieces so you can sell confidently.</li><li>Follow up on proposals systematically &mdash; handle post-proposal questions, negotiate pricing, address final objections, and push toward signed agreement. No deal dies from lack of follow-up.</li><li>Build client relationships for retention and upsells &mdash; check in with active clients monthly, share their performance report (&lsquo;you got 47 calls from Google this month&rsquo;), and identify upsell opportunities (add AI phone agent, add review management, upgrade package).</li><li>Meet ALL department heads (Web Dev, Digital Marketing, QA, UI/UX, Mobile) &mdash; 30-45 minutes each. Understand what we can deliver, timelines, and limitations.</li></ul>Must-Have Requirements <ul><li>2-4 years of experience in B2B sales, account executive, or closing roles &mdash; specifically selling services (not products) to US or international clients.</li><li>Demonstrated ability to run consultative sales calls with business owners and decision-makers &mdash; you ask the right questions, listen deeply, and position your solution around the prospect&rsquo;s specific needs.</li><li>Experience presenting proposals, handling pricing conversations, and negotiating with confidence &mdash; you can discuss $1,500-3,500/month retainers without hesitation.</li><li>Clear, professional English communication &mdash; both verbal (you&rsquo;ll be on phone and video calls with US business owners) and written (your proposals and follow-up emails must be polished and error-free).</li><li>Comfort with screen sharing and live demos &mdash; you will Google the prospect&rsquo;s business on a shared screen and walk them through what&rsquo;s wrong with their online presence. This requires confidence and quick thinking.</li><li>Experience using CRM systems (ClickUp, HubSpot, Pipedrive, Salesforce, or similar) for pipeline tracking, deal management, and forecasting.</li><li>Team management ability &mdash; you will lead SDRs and the Lead Generator day-to-day. You need to coach, give feedback, hold people accountable, and maintain team morale.</li><li>Understanding of digital marketing services &mdash; you can explain what local SEO, Google Ads, Google My Business, website design, and review management mean in business terms. You don&rsquo;t need to be a marketer, but you need to sell these services intelligently.</li><li>Ability to work US shift hours (6 PM &ndash; 3 AM PKT, Monday&ndash;Friday) &mdash; non-negotiable.</li><li>Self-driven and organized &mdash; you will manage 10-30 active deals simultaneously, lead a team of 3-5 people, and follow up on every prospect without anything falling through the cracks.</li></ul>Nice-to-Have (Will Set You Apart) <ul><li>Experience selling to Home Services businesses (plumbers, HVAC, electricians, roofers, cleaning companies) or similar local service businesses / small businesses in the US.</li><li>Experience selling digital marketing services, website design, SEO, or Google Ads &mdash; especially to small businesses who have never purchased these services before.</li><li>Track record of closing recurring retainer deals in the $1,000-5,000/month range &mdash; with real numbers you can share.</li><li>Experience with a single-call close or one-call close sales methodology &mdash; where you diagnose, present, and close on the same call.</li><li>Previous experience managing or coaching SDRs / cold callers.</li><li>Experience with VICIdial or similar auto-dialer systems &mdash; reviewing agent performance reports, call recordings, and disposition data.</li><li>Familiarity with US local business landscape &mdash; Google My Business, local SEO, how home services business owners think about marketing.</li><li>Experience handling the &lsquo;I already have a website guy&rsquo; and &lsquo;I can&rsquo;t afford it&rsquo; objections &mdash; these are the two most common objections in this niche.</li><li>Ability to create proposals using Google Docs, Notion, or professional proposal tools (Proposify, PandaDoc, or similar).</li><li>Knowledge of common US contract terms &mdash; service agreements, monthly retainers, 3-month minimum commitments, cancellation policies.</li></ul>Compensation &amp; Growth <ul><li>Base salary: PKR 140,000 &ndash; 200,000/month based on experience.</li><li>Recurring commission: 3% to 6% on every client payment, for as long as the client remains active. This is NOT a one-time bonus &mdash; it compounds</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Collaborative and professional work environment</li></ul>Work Schedule &amp; Location<ul><li>Location: On-site at our Islamabad office (this is not a remote position).</li><li>Shift: US business hours &mdash; 7:00 PM to 4:00 AM PKT (Monday through Friday).</li><li>Sales calls are scheduled during peak US hours.</li></ul>Job Type: Full-timePay: Rs140,000.00 - Rs200,000.00 per monthWork Location: In person

Sales Executive / Closer

Assistoro

Role Overview:We are hiring a Virtual Assistant to support U.S.-based real estate agents with lead generation, cold calling, and CRM management. This role requires strong communication skills, consistency in high-volume dialing, and the ability to qualify and nurture potential buyers and sellers.Key Responsibilities:<ul><li>Conduct high-volume cold calls to U.S. homeowners using provided data</li><li>Qualify leads through structured discovery conversations</li><li>Schedule follow-ups and appointments for real estate agents</li><li>Maintain and update CRM systems and lead tracking spreadsheets</li><li>Build and manage a pipeline of potential buyers and sellers</li><li>Provide regular updates and feedback to clients on lead progress</li><li>Clearly communicate the value proposition of the agent to prospects</li><li>Handle objections and rejections professionally while maintaining performance</li></ul>Requirements:<ul><li>Excellent spoken English with a neutral accent</li><li>Strong communication and persuasion skills</li><li>Proven or strong interest in sales, cold calling, or telemarketing</li><li>Ability to work 8-hour dialing shifts with high focus and consistency</li><li>Strong organizational skills and attention to detail (CRM + spreadsheets)</li><li>Active listening and ability to ask the right qualifying questions</li><li>Basic understanding of the real estate industry (preferred, not required)</li></ul>Key Skills:<ul><li>Cold Calling &amp; Lead Generation</li><li>Sales &amp; Persuasion</li><li>CRM Management</li><li>Pipeline Building</li><li>Time Management &amp; Discipline</li><li>Objection Handling</li><li>Client Communication</li></ul>What Success Looks Like:<ul><li>Consistently hitting daily/weekly call targets</li><li>Generating qualified leads and booked appointments</li><li>Maintaining an organized and updated pipeline</li><li>Building strong client trust through clear communication and results</li></ul>Compensation &amp; Growth:<ul><li>Competitive base salary + performance-based incentives</li><li>Exposure to U.S. real estate market</li><li>Opportunity to develop high-income sales skills and grow within the company</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>Are you will to do Night shift onsite job?</li><li>Do you have experience in cold calling, telemarketing, or sales?</li><li>Are you comfortable making high-volume outbound calls (100+ calls per day)?</li><li>Do you have experience using CRM systems or managing lead data in spreadsheets? Please specify tools used.</li><li>Are you available to work in U.S. time zones?</li></ul>Work Location: In person

Virtual Assistant – Cold Calling

Globe Call Centre(SMC-PRIVATE) Ltd

Globe Call Centre is now hiring Cab Dispatchers who can efficiently coordinate taxi services in US/UK by managing driver assignments, monitoring vehicle locations via GPS/software, and handling customer bookings via phone or apps. Key responsibilities include optimizing routes, ensuring timely pickups, and solving logistical issues under pressure. Able to work in fast-paced, 24/7 environments.Key Responsibilities<ul><li>Trip Management: Assigning, scheduling, and dispatching cabs to customers efficiently.</li><li>Communication: Acting as the primary point of contact between drivers and customers.</li><li>Monitoring: Tracking real-time vehicle locations using GPS and dispatch software.</li><li>Problem Solving: Handling complaints, rerouting vehicles due to traffic, and managing emergencies.</li><li>Data Entry: Maintaining accurate logs of trips, bookings, and payments.</li></ul>Required Qualifications &amp; Skills<ul><li>Experience: Previous experience with dispatching software (e.g., iCabbi) and customer service is required.</li><li>Technical Skills: Proficiency in dispatching apps and GPS technology.</li><li>Geography Knowledge: Familiarity with local roads, landmarks, and traffic patterns.</li><li>Communication: Strong verbal communication skills for managing driver/client interactions.</li><li>Soft Skills: Ability to multitask, stay calm under pressure, and work flexible hours (nights/weekends).</li></ul>Working Conditions<ul><li>Environment: Strictly On-Site, fast-paced office setting.</li><li>Schedule: Full-time, Shifts as per the requirement, weekends, and holidays. (24/7 availability)</li></ul>What We Offer<ul><li>Handsome salary/income plus other perks</li><li>Career growth opportunities</li></ul>Send your CV to hr@globe-call.com Feel free to contact us via WhatsApp and share your resume 03251002003Pay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Cab Dispatcher (Experienced Only)

Awami Financial (Private) Limited

The Trainer is responsible for developing and delivering training programs to new and existing call center agents. The role ensures agents are well-equipped with communication skills, product knowledge, customer handling techniques, and system proficiency to meet performance standards and deliver quality service.Key Responsibilities<ul><li>Conduct onboarding training for new call center agents on company policies, processes, and systems.</li><li>Deliver job-specific training covering communication skills, customer service etiquette, call handling procedures, and script adherence.</li><li>Train agents on CRM systems, call center tools, and workflows.</li><li>Prepare and update training materials, presentations, manuals, assessments, and SOPs.</li><li>Evaluate trainees through quizzes, role plays, mock calls, and assessments to gauge readiness.</li><li>Work closely with Team Leads, QA, and Operations to ensure training content aligns with current needs and trends.</li><li>Maintain training attendance, performance records, and daily/weekly batch reports.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Proven experience as a Trainer or Senior Agent in a call center environment.</li><li>Strong communication, presentation, and facilitation skills.</li><li>Good understanding of call center operations, customer service techniques, and system workflows.</li><li>Ability to design engaging training material.</li><li>Strong analytical and reporting skills.</li><li>Excellent command of MS Office and training tools.</li><li>Ability to manage multiple batches and handle large groups confidently.</li></ul>Job Type: Full-timeWork Location: In person

Trainer- Call Centre

Explore 375+ Call centre sales agent in Islamabad this May. Find roles across top companies and apply now to boost your career.