customer success manager Jobs in House Counsel Jobs In Mangaluru

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associate - customer lifecycle management Jobs in House Counsel Jobs In Mangaluru

associate - customer lifecycle management

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customer delivery manager (m/w/d)

associate customer lifecycle management

Unacademy

<div>
 
 
 Position :
 
 Customer Lifecycle Management Associate
 
 
 
 Experience :
 
 0 - 2 Years
 
 
 
 Location :
 
 Bengaluru (On-Site)
 
 
 
 
 
 
 
 
 
 About Us
 
 
 
 
 
 
 Unacademy is India&rsquo;s largest learning platform, on a mission to democratize education for every learner. What started as a YouTube channel has now transformed into a powerful education ecosystem serving millions of learners across the country. We bring together top educators, high-quality content, and innovative technology to deliver engaging learning experiences across competitive exams, professional upskilling, and foundational education. With a commitment to excellence and learner success, Unacademy is redefining how India learns - one lesson at a time.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a detail-oriented and analytical
 
 CLM Associate
 
 to join our Growth &amp; Marketing team. In this role, you will be responsible for managing communication across the customer lifecycle, executing automated journeys, optimizing engagement, and ensuring seamless customer experiences through data-driven decision making.
 
 
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Build, execute, and manage customer lifecycle campaigns across channels such as email, push notifications, SMS, Whatsapp and in-app.
 </li>
 <li>
 Analyze user behavior and campaign performance to derive insights and actionable recommendations.
 </li>
 <li>
 Work closely with cross-functional teams such as Business, Design, Product, Analytics and other Marketing teams to ensure a seamless customer experience..
 </li>
 <li>
 Monitor performance metrics and share actionable insights to improve communication effectiveness.
 </li>
 <li>
 Contribute to improving customer engagement, retention, and reactivation strategies.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 Excellent logical reasoning
 
 and problem-solving skills.
 </li>
 <li>
 
 Strong written communication skills
 
 in both
 
 English &amp; Hindi
 
 .
 </li>
 <li>
 Good understanding of
 
 data analysis
 
 , ability to interpret numbers, identify trends, and derive insights.
 </li>
 <li>
 Hands-on experience with
 
 marketing automation tools
 
 like WebEngage, MoEngage, or Clevertap is a strong plus.
 </li>
 <li>
 Ability to work in a fast-paced, collaborative environment with attention to detail.
 </li>
 <li>
 Basic understanding of customer segmentation, funnels, and campaign metrics is preferred.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work closely with a high-impact Growth team.
 </li>
 <li>
 Opportunity to contribute directly to user engagement and retention metrics.
 </li>
 <li>
 Fast-paced environment with learning and ownership opportunities.
 </li>
 </ul>
 
 
 
</div>

Associate - Customer Lifecycle Management

WNS-Vuram

<div>
 
 
 Job Title:
 
 Business Analyst &ndash; Low Code Platform
 
 
 
 Experience:
 
 5&ndash;10 Years
 
 
 
 Location:
 
 Bengaluru
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Job Summary
 
 
 
 We are looking for a Business Analyst with experience in low-code platforms (Appian / Mendix / OutSystems / PowerApps, etc.) to gather business requirements, translate them into functional specifications, and work closely with development teams to deliver scalable low-code solutions.
 
 
 
 Key Responsibilities
 
 
 
 
 Requirement Gathering &amp; Analysis
 
 
 <ul>
 <li>
 Interact with business stakeholders to understand and document business requirements, processes, and workflows.
 </li>
 <li>
 Analyze existing systems and identify areas for automation or optimization through low-code solutions.
 </li>
 <li>
 Convert business requirements into detailed
 
 Functional Specifications
 
 ,
 
 User Stories
 
 , and
 
 Acceptance Criteria
 
 .
 </li>
 </ul>
 
 
 Low-Code Solution Design
 
 
 <ul>
 <li>
 Collaborate with low-code development teams to design process models, data models, and application workflows.
 </li>
 <li>
 Assist in creating wireframes, mockups, and prototypes on low-code tools.
 </li>
 <li>
 Validate feasibility of requirements within low-code platform capabilities.
 </li>
 </ul>
 
 
 Project Collaboration
 
 
 <ul>
 <li>
 Act as a bridge between business users and technical teams.
 </li>
 <li>
 Participate in sprint planning, backlog grooming, and reviews in an Agile environment.
 </li>
 <li>
 Provide clarifications to developers and ensure accurate implementation of requirements.
 </li>
 </ul>
 
 
 Testing &amp; Quality Assurance
 
 
 <ul>
 <li>
 Develop test scenarios and perform functional, UAT, and regression testing.
 </li>
 <li>
 Work with users to ensure smooth User Acceptance Testing and sign-off.
 </li>
 <li>
 Validate that delivered solutions meet business objectives and compliance standards.
 </li>
 </ul>
 
 
 Documentation
 
 
 <ul>
 <li>
 Prepare BRDs, FRDs, process flows, SOPs, and release documentation.
 </li>
 <li>
 Maintain requirement traceability throughout the project lifecycle.
 </li>
 </ul>
 
 
 Stakeholder Management
 
 
 <ul>
 <li>
 Communicate project progress, risks, and dependencies to business and technical stakeholders.
 </li>
 <li>
 Support change management and end-user training initiatives.
 </li>
 </ul>
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong experience as a
 
 Business Analyst
 
 in low-code platforms (Appian / Mendix / OutSystems / PowerApps).
 </li>
 <li>
 Solid understanding of BPMN, workflow automation, and process re-engineering.
 </li>
 <li>
 Hands-on experience writing
 
 User Stories
 
 ,
 
 Use Cases
 
 ,
 
 Process Flow Diagrams
 
 , and
 
 Functional Specs
 
 .
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Experience working in Agile/Scrum environments.
 </li>
 <li>
 Excellent communication and stakeholder-management skills.
 </li>
 </ul>
 
 
 Good to Have
 
 
 <ul>
 <li>
 Low-code platform certification (Appian Analyst / Mendix Rapid Developer / OutSystems Associate, etc.).
 </li>
 <li>
 Experience with SQL basics and API integrations.
 </li>
 <li>
 Exposure to RPA, BPM, or digital transformation projects.
 </li>
 </ul>
 
 
</div>

Business Analyst

<div>
 
 Job description &ndash; HTML Email Developer
 
 
 
 
 
 
 
 
 Job Location: Gurugram/Bangalore ( Hybrid)
 
 
 
 
 
 Shift Timing: 1:00PM IST &ndash; 10:00 PM IST; 40 hours per week
 
 
 Experience: 3+ years
 
 
 
 
 
 
 Role:
 
 
 
 
 
 
 We&rsquo;re seeking a skilled Liquid Email Developer to join our analytics team. You&rsquo;ll be responsible for the creation of dynamic, personalized communication templates in Braze. You&rsquo;ll be implementing advanced Liquid logic across email, push, and in-app messages to drive customer engagement and retention, working closely with marketing and product teams to deliver dynamic, data-driven communications.
 
 
 Key Responsibilities:
 
 
 &middot; Define and monitor success metrics to measure program impact and inform decision-making. - Build and maintain scalable templates using Liquid for email, push, and in-app messages in Braze.
 
 
 &middot; Implement complex personalization logic using user attributes, custom events, and segmentation.
 
 
 &middot; Collaborate with lifecycle marketing, product, and engineering teams to support campaign execution.
 
 
 &middot; Optimize templates for performance, rendering, and personalization accuracy.
 
 
 &middot; Troubleshoot and debug Liquid logic and template issues.
 
 
 
 
 
 
 Candidate Profile:
 
 
 
 
 
 
 &middot; Required Qualifications:
 
 
 o 3+ years of experience in email or lifecycle marketing development.
 
 
 o Proficiency in Liquid templating language and dynamic content logic.
 
 
 o Strong HTML/CSS skills and experience with responsive design.
 
 
 o Hands-on experience with Braze or similar platforms (e.g., Eloqua, Adobe).
 
 
 o Familiarity with customer data structures, segmentation, and personalization strategies.
 
 
 &middot; Preferred Qualifications:
 
 
 o Experience with Braze features like Canvas, Connected Content, and Custom Attributes.
 
 
 o Knowledge of JSON, REST APIs, and integrating external data sources.
 
 
 o Ability to analyze campaign performance and iterate on template logic.
 
 
 o Strong communication and project management s
 
</div>

HTML Email Developer

Exide Energy Solutions Ltd

<div>
 
 Head &ndash; Marketing &amp; Product Management Role Overview:
 
 
 We are seeking a dynamic and strategic Business Development &amp; Marketing Head to lead segment marketing, product management, and application support functions. This individual will play a key role in identifying growth opportunities, driving go-to-market strategies, and supporting customers across electric vehicles (EV) and battery energy storage systems (BESS) segments.
 
 
 
 
 
 The ideal candidate will bring a strong technical background in engineering and business acumen from an MBA, combined with proven experience in the battery or energy storage sector.
 
 
 Key Responsibilities:
 
 
 1. Segment Marketing: &bull; Develop and execute marketing strategies tailored to EV and BESS customer segments. &bull; Conduct market and competitor analysis to identify trends, opportunities, and threats. &bull; Define customer personas, buying behaviors, and value propositions for each segment. &bull; Plan and manage participation in trade shows, industry events, and customer outreach campaigns.
 
 
 2. Product Management: &bull; Own the lifecycle of lithium-ion cell and battery products&mdash;from concept to commercialization. &bull; Collaborate with R&amp;D and production teams to define product specifications aligned with market needs. &bull; Benchmark competitors and lead roadmap planning for product upgrades and new offerings. &bull; Monitor product performance and customer feedback for continuous improvement.
 
 
 3. Application Support: &bull; Lead a team to provide technical pre-sales and post-sales support to customers. &bull; Act as a bridge between customer needs and internal engineering teams. &bull; Ensure smooth onboarding of new customers through training, documentation, and field support. &bull; Guide customers on optimal battery application design, usage, and safety protocols.
 
 
 
 
 
 Desired Profile: &bull;
 
 
 Educational Qualification: B.E./B.Tech in Electrical, Electronics, or Mechanical Engineering; MBA in Marketing, Strategy, or Business Management. &bull; Experience: 15+ years in business development, product management, or marketing within the energy storage, EV, or allied technology sectors. &bull; Strong understanding of lithium-ion battery technologies, applications, and market dynamics. &bull; Demonstrated leadership in managing cross-functional teams and customer engagement. &bull; Strategic thinker with analytical skills and customer-first mindset.
 
</div>

Head of Business Development

Voya India

<div>
 
 
 VOYA INDIA Overview
 
 
 
 VOYA INDIA, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, we are dedicated to delivering cutting-edge solutions to Voya&rsquo;s Health (employee benefits), Wealth (Retirement) and Investment Management Business. Our focus lies in crafting inventive customer-centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial Inc.
 
 
 More information is available at : - www.voyaindia.com
 
 
 
 Job Summary:
 
 
 
 The Senior Sourcing Associate will be responsible for managing low-complexity and low-risk sourcing transactions, including short-form contracts, SOW and NDAs. The role involves contract review, negotiation, and execution of sourcing strategies for indirect categories. The ideal candidate will have strong experience in contract management and indirect procurement, with a focus on delivering value through effective negotiation and supplier engagement.
 
 
 
 Key Responsibilities
 
 
 
 
 Area
 
 
 
 
 Details
 
 
 
 
 Contract Management
 
 
 
 - Review and interpret contracts (short-form, NDAs)
 
 
 - Manage renewals and expirations
 
 
 
 Negotiation
 
 
 
 - Negotiate terms, conditions, and pricing for assigned transactions
 
 
 
 Sourcing Execution
 
 
 
 - Handle low-risk/low-complexity sourcing transactions
 
 
 - Execute sourcing strategies for lower spend categories
 
 
 
 Category Expertise
 
 
 
 - Work across indirect sourcing categories (e.g., IT, Non-IT, Consulting, HR, Marketing, Facilities, etc.)
 
 
 
 Stakeholder Engagement
 
 
 
 - Collaborate with internal stakeholders to understand requirements and align sourcing strategies
 
 
 
 Compliance &amp; Risk Management
 
 
 
 - Ensure adherence to company policies and risk mitigation in contracts
 
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 
 
 
 
 Skill Area
 
 
 
 
 Details
 
 
 
 
 Contract Expertise
 
 
 
 Strong understanding of legal terms, contract structures, and risk clauses
 
 
 
 Negotiation Skills
 
 
 
 Proven ability to negotiate pricing and terms with suppliers
 
 
 
 Sourcing Knowledge
 
 
 
 Experience in indirect procurement and supplier management
 
 
 
 Communication
 
 
 
 Excellent verbal and written communication skills
 
 
 
 Tools &amp; Systems
 
 
 
 Familiarity with sourcing tools (Oracle Fusion, DocuSign) is a plus
 
 
 
</div>

Contract Specialist -- F&A Operations

ELGI EQUIPMENTS LIMITED

<div>
 
 
 1. About the Role
 
 
 
 The Product Manager &ndash; Lubricated Compressors will play a pivotal role in shaping ELGi&rsquo;s global product roadmap for oil-lubricated air compressors. The role focuses on understanding customer needs, industry trends, and competition insights to drive new product development and enhancement of existing portfolios. You will act as the global expert for assigned product lines, partnering closely with regional teams, engineering, R&amp;D, aftermarket, marketing, and sales to deliver compelling product propositions. This role also ensures successful product launches, supports opportunity assessment, and drives initiatives that enhance product value, profitability, and market competitiveness across global markets.
 
 
 
 
 
 
 2. Key Roles &amp; Responsibilities
 
 
 <ul>
 <li>
 Conduct market, application, and competition studies to identify new product opportunities and evaluate technical and commercial feasibility.
 </li>
 <li>
 Support creation and execution of the global product roadmap for lubricated compressors, addressing portfolio gaps and enabling competitive advantage.
 </li>
 <li>
 Capture Voice of Customer (VoC) and benchmark competition to define product specifications, positioning, and pricing.
 </li>
 <li>
 Develop business cases including revenue potential, ROI, and value propositions for leadership approval.
 </li>
 <li>
 Lead cross-functional collaboration for new product initiation, development, and launch readiness.
 </li>
 <li>
 Prepare and support sales enablement materials&mdash;catalogues, product flyers, pitch decks, and online tools.
 </li>
 <li>
 Partner with product training and marketing communication teams to ensure high-quality training content and product promotions.
 </li>
 <li>
 Provide timely support for non-standard product inquiries and engineering solutions.
 </li>
 <li>
 Monitor product performance vs. business projections, analyse lost orders, and suggest corrective actions.
 </li>
 <li>
 Contribute to continuous improvement in product lifecycle management, systems, and processes.
 </li>
 </ul>
 
 
 
 
 
 3. Skills &amp; Experience Required
 
 
 <ul>
 <li>
 Graduate/Postgraduate in Mechanical/Electrical/Electronics Engineering; MBA in Marketing/Sales preferred.
 </li>
 <li>
 7&ndash;10 years&rsquo; experience in product management, engineering, or sales of industrial equipment (compressors preferred).
 </li>
 <li>
 Strong market research, analytical and business acumen.
 </li>
 <li>
 Strategic thinking with data-driven decision-making skills.
 </li>
 <li>
 Excellent stakeholder management and collaboration skills across global teams.
 </li>
 <li>
 Experience in product development, business analysis, pricing, or competitive benchmarking.
 </li>
 <li>
 Willingness to travel (25&ndash;50%) and work with diverse global teams.
 </li>
 </ul>
 
 
</div>

Product Manager (Lubricated Compressors)

Posha

<div>
 
 Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users 🥘
 
 
 
 
 
 See it in action: **https://bit.ly/howposhaworks**
 
 
 
 
 
 Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs 💙 including Accel Partners, Waterbridge Ventures.
 
 
 
 
 
 
 
 
 
 🤔What can I expect from this role?
 
 
 
 As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.
 
 
 
 
 
 
 
 
 
 🔧What will my work responsibilities look like if I join Posha?
 
 
 
 In this role, you&rsquo;ll be a part of the Customer Success function and key responsibilities shall include but not be limited to &ndash;
 
 <ul>
 <li>
 Manage all customer-centric communication channels &ndash; including app and website chat flows &ndash; while maintaining key support metrics
 </li>
 <li>
 Handle customer concerns end-to-end: direct them to the right solutions, follow up with internal teams, and ensure satisfaction
 </li>
 <li>
 Own customer relationships in an external-facing role, primarily with users based in the USA
 </li>
 <li>
 Use CRM tools to manage the customer lifecycle and track engagement
 </li>
 <li>
 Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows
 </li>
 <li>
 Work on community engagement strategies to drive retention and reduce churn
 </li>
 <li>
 Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions
 </li>
 </ul>
 
 
 
 
 
 
 
 
 😍What makes you a match for us?
 
 
 <ul>
 <li>
 Willingness to work in US timings
 
 (Rotational shifts between 9PM to 2 PM IST)
 
 </li>
 <li>
 Exceptional English communication with clear diction &ndash; any experience of supporting US-based customers/clients is a plus
 </li>
 <li>
 Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
 </li>
 <li>
 Should be process-driven, an effective communicator, and appreciate a dynamic work environment
 </li>
 <li>
 Patience, empathy, strong interpersonal &amp; relationship building skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 🚀Working at Posha
 
 
 <ul>
 <li>
 Equity ownership through our
 
 ESOP program
 
 </li>
 <li>
 Comprehensive
 
 wellness benefits
 
 to keep you thriving
 </li>
 <li>
 Quarterly reviews built for
 
 fast career acceleration
 
 </li>
 </ul>
 
 And of course working with a team that's genuinely obsessed with great food.
 
 
 
 
 
 
 
 
 
 🍔Discover Posha
 
 
 <ul>
 <li>
 What users have to say about our Product
 </li>
 <li>
 
 Twitter love from users
 
 </li>
 <li>
 
 How Posha works
 
 </li>
 <li>
 
 Our Website
 
 </li>
 <li>
 Read
 
 Our Story
 
 📕
 </li>
 </ul>
</div>

Customer Experience Specialist

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