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Deloitte

<div><div><div><b>Location
</b></div><p>Jeddah
</p></div><div><div><p><b>About Deloitte:</b> When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.</p><p><b>
Our Purpose</b></p><p>
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p><p>
Our shared values guide the way we behave to make a positive, enduring impact:</p><ul>
<li>Lead the way</li>
<li>Serve with integrity</li>
<li>Take care of each other</li>
<li>Foster inclusion</li>
<li>Collaborate for measurable impact</li>
</ul><p>During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:</p><ul>
<li>Provide first and second level support to end users
</li><li>Escalate appropriate issues within the team as necessary
</li><li>Ensure adherence to service level agreements
</li><li>Perform housekeeping and network maintenance activities
</li><li>Deploy new PC's, laptops, software and peripheral equipment
</li><li>Research technical solutions in department specific applications
</li><li>Remain courteous and patient with end users
</li><li>Work as part of a team to consistently achieve team targets</li>
</ul><p><b>Leadership capabilities:</b></p><ul>
<li>Builds own understanding of our purpose and values; explores opportunities for impact
</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track
</li><li>Actively focuses on developing effective communication and relationship-building skills
</li><li>Understands how their daily work contributes to the priorities of the team and the business</li>
</ul><p><b>Qualifications:</b></p><ul>
<li>Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)</li>
<li>Experience working in a similar role as either IT support or on a service desk/help desk is advantageous</li>
<li>The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
</li><li>Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
</li><li>Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
</li><li>Ability to work under pressure and meet critical deadlines</li></ul></div></div></div>

Associate - IT Helpdesk Engineer | Information Technology

<div>
 <strong>
  About Deloitte:
 </strong>
 When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 <br/>
 <br/>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
 <br/>
 <br/>
 Our shared values guide the way we behave to make a positive, enduring impact:
 <br/>
 <br/>
 <ul>
  <li>
   Lead the way
  </li>
  <li>
   Serve with integrity
  </li>
  <li>
   Take care of each other
  </li>
  <li>
   Foster inclusion
  </li>
  <li>
   Collaborate for measurable impact
   <br/>
   <br/>
  </li>
 </ul>
 During Your Tenure As An IT Helpdesk Engineer In IT, You Will Demonstrate And Develop Your Capabilities In The Following Areas
 <br/>
 <br/>
 <ul>
  <li>
   Provide first and second level support to end users
  </li>
  <li>
   Escalate appropriate issues within the team as necessary
  </li>
  <li>
   Ensure adherence to service level agreements
  </li>
  <li>
   Perform housekeeping and network maintenance activities
  </li>
  <li>
   Deploy new PC's, laptops, software and peripheral equipment
  </li>
  <li>
   Research technical solutions in department specific applications
  </li>
  <li>
   Remain courteous and patient with end users
  </li>
  <li>
   Work as part of a team to consistently achieve team targets
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership Capabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Builds own understanding of our purpose and values; explores opportunities for impact
  </li>
  <li>
   Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
  </li>
  <li>
   Understands expectations and demonstrates personal accountability for keeping performance on track
  </li>
  <li>
   Actively focuses on developing effective communication and relationship-building skills
  </li>
  <li>
   Understands how their daily work contributes to the priorities of the team and the business
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree or diploma in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)
  </li>
  <li>
   Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
  </li>
  <li>
   The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
  </li>
  <li>
   Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
  </li>
  <li>
   Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
  </li>
  <li>
   Ability to work under pressure and meet critical deadlines
  </li>
 </ul>
</div>


Alnafitha IT

<div>
 <p>
  <strong>
   <u>
    Job Summary/Objective
   </u>
  </strong>
 </p>
 <p>
  The Sales Associate supports the sales team in executing routine sales activities within the IT solutions domain, including cloud, infrastructure, and Microsoft technologies.
 </p>
 <p>
  The role focuses on supporting the sales cycle by assisting in lead generation, CRM updates, proposal preparation, and coordination with Pre-Sales and Delivery teams. The Sales Associate organizes assigned tasks, tracks sales activities, and ensures timely following up.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  &bull; Sales Support &amp; Pipeline Coordination
 </p>
 <p>
  &bull; Assist in executing sales activities for IT solutions (Cloud, Microsoft technologies, Infrastructure, Security)
 </p>
 <p>
  &bull; Support lead generation efforts through research, calls, and follow-ups
 </p>
 <p>
  &bull; Maintain and update CRM records for leads, opportunities, and account activities
 </p>
 <p>
  &bull; Track assigned opportunities and ensure timely follow-up actions
 </p>
 <p>
  &bull; Assist in preparing quotations, proposals, and presentations using approved templates
 </p>
 <p>
  &bull; Support pipeline tracking and ensure documentation completeness
 </p>
 <p>
  &bull; Prospecting &amp; Lead Qualification Support
 </p>
 <p>
  &bull; Conduct initial prospect research and collect basic customer information
 </p>
 <p>
  &bull; Schedule meetings and calls for Sales team
 </p>
 <p>
  &bull; Follow up with prospects on requested documents or confirmations
 </p>
 <p>
  &bull; Record qualification information in CRM under guidance
 </p>
 <p>
  &bull; Customer Engagement Support
 </p>
 <p>
  &bull; Participate in client meetings for coordination and note-taking
 </p>
 <p>
  &bull; Communicate basic product and service information to small client groups
 </p>
 <p>
  &bull; Ensure timely response to routine customer requests
 </p>
 <p>
  &bull; Upselling &amp; Account Support
 </p>
 <p>
  &bull; Identify basic cross-selling or upselling opportunities and share with Sales lead
 </p>
 <p>
  &bull; Support account follow-ups and renewal tracking
 </p>
 <p>
  &bull; Maintain organized records of client communications
 </p>
 <p>
  &bull; Collaboration &amp; Internal Coordination
 </p>
 <p>
  &bull; Coordinate with Business Development for lead follow-up
 </p>
 <p>
  &bull; Liaise with Pre-Sales and Delivery teams to collect required inputs
 </p>
 <p>
  &bull; Track internal approvals and ensure documentation readiness
 </p>
 <p>
  &bull; Support smooth handover of confirmed deals to Delivery teams
 </p>
 <p>
  &bull; Reporting &amp; Administrative Support
 </p>
 <p>
  &bull; Maintain accurate CRM data and sales activity logs
 </p>
 <p>
  &bull; Prepare routine weekly activity and pipeline reports
 </p>
 <p>
  &bull; Track deadlines for proposals, renewals, and approvals
 </p>
 <p>
  &bull; Organize and maintain sales documentation and records
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <p>
  - Education: Bachelor&rsquo;s degree in business, Information Technology, Computer Science, or related field
 </p>
 <p>
  - Experience: 1&ndash;2 years of experience in sales support, customer service, business development support, or related field
 </p>
 <p>
  - General familiarity with IT solutions (Cloud, Microsoft technologies, Infrastructure, Security)
 </p>
 <p>
  - Basic understanding of the sales cycle and customer engagement process
 </p>
 <p>
  - Organizational skills with ability to manage multiple routine tasks
 </p>
 <p>
  - Basic communication and interpersonal skills
 </p>
 <p>
  - Ability to make presentations to small groups
 </p>
 <p>
  - Familiarity with CRM tools (Zoho, Microsoft Dynamics, or similar)
 </p>
 <p>
  - Proficiency in Microsoft Office (Excel, PowerPoint, Word)
 </p>
 <p>
  - Strong attention to detail and follow-up discipline
 </p>
</div>


Sales Associate

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><div><b>
Education Qualification :
</b><br>
Engineer - B.E / B.Tech / MCA<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Microland Skills | Execution Excellence | 4 - Advanced
<br>
Tertiary -&gt; Behavioral | Aptitude | Tasks Related Skills | 4 - Advanced
<br>
<br>
<b>Certification :</b><br>
Technology | IT Service Management Certifications | ITIL Intermediate Certificate<br>
<br>
This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management.<br>
<br>
This role will also cover areas including, but not restricted to, the following.<br>
<ul><li>Aiding Service Management team on major issues</li><li>Driving the efficiency and effectiveness of the incident management process.</li><li>Monitoring the effectiveness of incident management and making recommendations for improvement.</li><li>Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals</li><li>Responsible for meeting targets of KPIs and SLAs</li><li>Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions</li><li>Providing information (input) to the Problem Manager</li><li>Client communications</li><li>Providing a point of escalation for user issues</li><li>Demonstrating and increasing the value proposition of the incident management team and IT operations.</li><li>Manage a team of 6 to 8 members and its associated activities</li></ul><br>
Technical Skills<br>
<ul><li>Experience in IT enabled services &ndash;IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users)</li><li>Good knowledge of ITIL service management processes</li><li>ITIL Certified (Mandatory)</li><li>Experience of managing a team of 4 to 10 people</li><li>Should have independently driven major incidents (P1 and P2)</li><li>Worked in Incident, Problem and Change Management teams</li><li>Good Verbal and written communication</li></ul></div></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Jeddah</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
25-Mar-2026</p></div></div></div></div></div><div></div>

Associate Lead - Service Management (SM4)

Sephora

<div><p><b>Position Purpose:</b></p><div>
 The Workplace technology associate is responsible for managing:</div><ul><li>
The remote and in-field support for stores and HQ end-user&rsquo;s environment, hardware renewal, replacement, and upgrades.</li><li>
The onboarding of the new joiner, the offboarding of the leavers and the move
</li><li>The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.</li><li>
The continuous hardware stock availability and tracking.</li></ul><div></div><p><br>
 <b>You will excel and enjoy this role if you are ready to actively handle the following missions:</b></p><p></p><p><b><br>
WPT technology associate &ndash; relational</b></p><ul><li>
Have a good relationship/interpersonal, rigorous, and service oriented,</li><li>
Relationship management with the EME cyber security team,</li><li>
Relationship management with external vendors,</li><li>
Relationship management with EME EUX team.</li></ul><p></p><p><b><br>
WPT technology associate &ndash; organizational</b></p><ul><li>
Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies,</li><li>
Set up dashboards, metrics and measure the QoS of external partners,</li><li>
Follow up the SLA/SLO and apply penalties when needed.</li></ul><p></p><p><b><br>
WPT technology associate &ndash; operational</b></p><ul><li>
Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams,</li></ul><ul><li>
Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent),</li><li>
Network basics mastered (DNS, IP addressing, basic routing &amp; switching investigation)</li><li>
Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.</li><li>
Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required,</li><li>
Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices,</li><li>
Knowledge on HW supply and expense management in accordance with the indirect purchasing policy,</li><li>
Capacity on the negotiations with the vendors,</li><li>
HW stock management/business continuity/shortage management process.</li></ul><p></p><p><b><br>
Significant knowledge of End-User remote, shops In-field and remote Support in an heterogenous environment (Apple and Windows):</b></p><ul><li>
Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.</li><li>
Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.</li><li>
Assist and instruct on the use of computer equipment, software, and manuals.</li><li>
Understand internal/external customer technologies and problem resolution techniques.</li><li>
Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.</li><li>
Provide end users 1st level support for all applications.</li><li>
Setup of and Support of all retail shops, including POS, in-store infrastructure, printers, barcode scanners, digital in store tools and basic application support</li><li>
Work with the Technical Service Team for troubleshooting network and server related incidents</li></ul><p></p><p><b><br>
IT Asset Administration and Maintenance:</b></p><ul><li>
Perform routine tasks to maintain computer equipment, their peripherals, and data backups,</li><li>
Follow up on the daily performance of computer systems to verify correct operations and detect errors,</li><li>
Configure, install, and test computer hardware, networking software and operating system software,</li><li>
Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems,</li><li>
Perform routine network start up and shutdown procedures and maintain control records,</li><li>
Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure,</li><li>
Rely on instructions and pre-established guidelines to perform the functions of the job,</li><li>
Participate in relevant projects and community activities as and when needed.</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
Understanding of Retail and distribution activities, related processes, and IT ecosystems. You&rsquo;re able to understand how they work together. You&rsquo;re able to get the big picture and global understanding of the project on which you contribute, as well as operationally support, implement, and coordinate activities,</li><li>
Be Self-starter, ability to take a topic and drive it to deliver business value,</li><li>
Having the capability to work as a reliable IT business partner, rather than just a technical support function and delighting our end users,</li><li>
Endowed with a very strong general IT knowledge, and high competences in systems, security, and network,</li><li>
Have &ldquo;Hands-on&rdquo; and ability to operationally contribute to the success of the projects,</li><li>
Being problem solving oriented,</li><li>
Experience working in complex IT environments, and able to prioritize and plan complex work in a rapidly changing context, with a good level of project management expertise,</li><li>
Experience managing multiple vendors and projects simultaneously to deliver quality outcomes for internal stakeholders, across varied domains in KSA.</li><li>
Have effective communication with various stakeholders at EME level, including IT and business,</li><li>
Be &ldquo;end-users&quot; and &quot;service quality&quot; oriented,</li><li>
Be comfortable with matrix organization</li></ul><p></p><div><b><br>
Here, you will find:</b></div><div><b>
Community.</b> In which authenticity is embraced, and the strength of our differences fuels our collective spirit</div><div><b>
Culture of empowerment.</b> Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</div><div><b>
Work that brings fulfillment</b>. From delighting clients every day, to inspiring our industry at large, every action makes a difference</div><p></p><p><b><br>
Join us and belong to something beautiful</b></p></div>

Workplace Technology Associate

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>Associate Quantity Surveying Engineer (Saudi National) </b>to join our Tamkeen Program
</p><p></p><p><b>What You'll Be Doing:</b></p><ul><li><p>
Learn and perform a variety of engineering and quantity surveying duties
</p></li><li><p>Train under close supervision in the utilization of theories and practices</p></li><li><p>
Gain exposure to Company procedures.
</p></li><li><p>Patriciate in a structured program to include exposure in Quantity Surveying, Project Controls, Procurement, and other areas</p></li><li><p>
Working with CAE (computer aided engineering)/CAD (computer aided design) applications.
</p></li></ul><p></p><p><b>What Required Skills You'll Bring:</b></p><ul><li><p>
 Bachelor's Degree in Engineering (or related field) and typically 0+ years of related work experience.</p></li><li><p>
Excellent Communication Skills in both Arabic and English</p></li></ul><p></p><p><b>
What Desired Skills You'll Bring:</b></p><ul><li><p>
 Requires basic engineering knowledge in civil, industrial or a related field.</p></li><li><p>
Interest in developing a career in Quantity Surveying</p></li><li><p>
Familiarity with CAD and other PC software packages typically associated with engineering is also required.</p></li></ul><p></p>
Minimum Clearance Required to Start:<p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Associate Quantity Surveying Engineer (Saudi National)

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.
 <br/>
 <br/>
 Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 <br/>
 <br/>
 This is your chance to make history.
 <br/>
 <br/>
 The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.
 <br/>
 <br/>
 As an IT Support Engineer you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain critical infrastructure elements as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT Support Technicians, remote teams and Operations on technical issues as well as an interface between these teams as required.
 <br/>
 <br/>
 Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive in delivering high-quality results and always be on the lookout for improvements.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Working as part of a busy support team your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and written to senior management stakeholders at varying levels across multiple business entities.
  </li>
  <li>
   You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.
  </li>
  <li>
   You will also be running projects across the site, working closely with the business, fellow engineers and remote support teams to implement changes and/or additions to the site&rsquo;s technology infrastructure to support changing business and IT requirements.
  </li>
  <li>
   You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.
   <br/>
   <br/>
  </li>
 </ul>
 The extent of your responsibilities will include but not be limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
  </li>
  <li>
   Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance to Amazon standards.
  </li>
  <li>
   The creation, review, revision and execution of change management requests and project plans as required.
  </li>
  <li>
   Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health &amp; Safety guidelines as required.
  </li>
  <li>
   Represent the IT department in site meetings / conference calls and be the point of contact/escalation for the business and other support functions.
  </li>
  <li>
   Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
  </li>
  <li>
   Undertake project management: Act as a single point of contact for projects. Provide technical and management support/input to site and team projects/initiatives. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format. Provide validation and sanity check the technical execution of projects.
  </li>
  <li>
   Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).
  </li>
  <li>
   Managing and supporting the updating and auditing of departmental documentation.
  </li>
  <li>
   Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
  </li>
  <li>
   Produce weekly reports covering metrics and work performed.
  </li>
  <li>
   Contribute to the paid on-call schedule covering your home site and sites within your node/region for high severity incidents.
  </li>
  <li>
   Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.
  </li>
  <li>
   Support the recruitment of new talent into OpsTechIT (once trained)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 Operations &ndash; Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
 <br/>
 <br/>
 The Operations teams in our Fulfilment Centers are responsible for managingthe vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in IT, computer science or equivalent
  </li>
  <li>
   Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
  </li>
  <li>
   Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
  </li>
  <li>
   Experience in technical support
  </li>
  <li>
   Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience supporting a windows server environment
  </li>
  <li>
   Experience supporting video conference and teleconference equipment
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq - Warehouse Branch
 <br/>
 <br/>
 Job ID: A3204447
</div>


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