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associate - itsm quality assurance (qa) Jobs in Islamabad

associate - itsm quality assurance (qa)

associate itsm quality assurance qa

Inbox Business Technologies

<div>
 Inbox Business Technologies is seeking an
 
 Associate - ITSM Quality Assurance (QA)
 
 to ensure the quality, accuracy, and consistency of Jira Service Management (JSM) and ITSM solution implementations.
 
 
 As the volume and complexity of workflows, automations, SLAs, and ITSM configurations continue to grow, this role will validate system configurations before go-live, reduce production defects, and ensure adherence to defined implementation standards.
 
 
 The position will support functional testing, regression testing, SLA validation, and UAT activities to enable smoother releases and improved solution reliability.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Configuration Review &amp; Validation
 </li>
 <li>
 Review configured Jira workflows, forms, fields, and automation rules
 </li>
 <li>
 Validate SLA configurations, escalation rules, and time-based triggers
 </li>
 <li>
 Ensure ITSM process alignment (Incident, Problem, Change, Service Request)
 </li>
 <li>
 Validate Jira Asset Management configurations
 </li>
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 Verify priority matrices and impact/urgency mapping
 </li>
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 Validate configurations prior to production deployment
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 Test Planning &amp; Execution
 </li>
 <li>
 Prepare detailed test cases and test scenarios
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 Execute functional and regression testing
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 Identify, document, and track defects with clear reproduction steps
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 Validate defect fixes before closure
 </li>
 <li>
 UAT &amp; Release Support
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 Support User Acceptance Testing (UAT) cycles
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 Coordinate with stakeholders during UAT
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 Track UAT defects and ensure timely resolution
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 Provide QA sign-off before go-live
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 Quality Governance &amp; Documentation
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 Ensure adherence to defined implementation standards
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 Maintain QA documentation, testing artifacts, and test evidence
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 Contribute to the improvement of QA frameworks and checklists
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 Support audit readiness and compliance requirements
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 Continuous Improvement
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 Identify recurring configuration issues
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 Recommend process improvements to reduce defect leakage
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 Support knowledge sharing within the ITSM team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science or related field
 </li>
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 1-2 years of QA or testing experience (IT tools preferred)
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 Understanding of Jira workflows and ITSM concepts
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 Experience in test case creation and execution
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 Strong documentation and reporting skills
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 High attention to detail and structured testing approach
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 Preferred Experience
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 Experience testing Jira Service Management (JSM) implementations
 </li>
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 Experience in Jira Assets configuration
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 Basic understanding of ITSM processes (Incident, Change, Problem)
 </li>
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 Exposure to SLA validation and automation testing
 </li>
 <li>
 Familiarity with ITSM frameworks (ITIL knowledge is a plus)
 </li>
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 Required Competencies
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 Strong analytical and problem-solving skills
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 Quality-focused mindset
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 Clear written and verbal communication
 </li>
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 Ability to manage multiple test cycles and deadlines
 </li>
 <li>
 Collaborative approach with implementation and support teams
 
 
 </li>
 </ul>
 
 
 Equal Opportunity &amp; Inclusion
 
 
 
 
 We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
 
 
 At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.
</div>

Associate - ITSM Quality Assurance (QA)

Abacus Outsourcing

Company DescriptionAbacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.Job Title: QA ExecutiveLocation: IslamabadSalary Range: 80k to 100kJob SummaryWe are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.Key ResponsibilitiesMonitor and evaluate agent performance through call and chat audits in line with defined quality standardsConduct detailed quality assessments and provide structured feedback to improve individual and team performanceDesign, develop, and deliver training programs for new hires and existing employeesConduct refresher sessions to address identified quality gaps and skill deficienciesDevelop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)Track and analyze quality metrics, KPIs, and training effectiveness using performance dataCollaborate closely with Operations to align quality benchmarks with business objectivesFacilitate calibration sessions to ensure consistency and fairness in performance evaluationsIdentify trends and recommend process improvement initiatives based on quality insightsMaintain accurate documentation of audits, coaching sessions, and training activitiesRequired Skills &amp; CompetenciesStrong knowledge of quality assurance methodologies and performance evaluation techniquesExpertise in training design and deliveryExcellent analytical and problem-solving abilitiesStrong communication and coaching skillsEffective stakeholder management and interpersonal skillsProficiency in MS Office (Excel, PowerPoint, Word)Hands-on experience with CRM systems and quality monitoring toolsQualifications &amp; RequirementsBachelor&rsquo;s degree (14 Years minimum)3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)Strong understanding of call center quality frameworks and KPIsBenefits:Medical CoverageCareer Growth &amp; Development OpportunitiesProfessional Learning EnvironmentJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance-Executive

Virtelligence

Islamabad, Pakistan Company: Virtelligence Full-Time | Onsite Night Shift (US Market Hours)About VirtelligenceVirtelligence is a growing US healthcare outsourcing company delivering end-to-end Medical Billing and Revenue Cycle Management (RCM) services. We are looking for an experienced and analytical QA Specialist to ensure accuracy, compliance, and quality across our RCM operations.Position OverviewThe QA Specialist will be responsible for auditing claims, monitoring performance metrics, and ensuring compliance with US healthcare billing standards and HIPAA regulations.Key Responsibilities<ul><li>Audit claims before submission to ensure accuracy and completeness</li><li>Track error rates and identify recurring patterns</li><li>Provide feedback, coaching, and retraining to RCM team members</li><li>Ensure compliance with billing policies, payer guidelines, and HIPAA standards</li><li>Generate QA performance reports for management</li><li>Work closely with Coding, AR, Charge Entry, and Verification teams to improve quality</li></ul>Requirements✔ 2+ years of RCM / Medical Billing quality assurance experience (US market preferred) ✔ Strong analytical and detail-oriented mindset ✔ Excellent reporting and documentation skills ✔ Knowledge of US healthcare compliance and HIPAA standards ✔ Strong communication skills ✔ Willingness to work in Night Shift (US time zone)Why Join Virtelligence?<ul><li>Competitive salary package</li><li>Growth opportunities in US healthcare operations</li><li>Leadership exposure within RCM structure</li><li>Professional and performance-driven environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

QA Specialist (Quality Assurance – RCM)

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Executive (Quality Assurance) Locations: IslamabadSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

Job Opportunity &mdash; Supervisor (Quality Assurance) Locations: IslamabadSalary Range: PKR 55,000We are looking for a dynamic and experienced professional to join our team as a Supervisor &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum DAE Qualification in Electrical, Electronics, Telecom or related field</li><li>1&ndash;2 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilities</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Supervisor (Quality Assurance)

Job Opportunity &mdash; Manager (Quality Assurance) Locations: IslamabadSalary Range: PKR 120,000We are looking for a dynamic and experienced professional to join our team as a Manager &ndash;Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years of education in Electrical, Electronics, Telecom or a related field</li><li>5&ndash;7 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilitie</li></ul>Job Type: Full-timePay: Rs120,000.00 per monthWork Location: In person

Manager (Quality Assurance)

MTBC CareCloud

Job Summary We are seeking a Content QA Specialist with strong knowledge of medical and healthcare terminology to review and ensure the accuracy, quality, and compliance of healthcare-related content before publication.Key Responsibilities<ul><li>Review and proofread healthcare and medical content including blogs, ebooks, whitepapers, landing pages, and website copy.</li><li>Ensure accuracy of medical terminology, facts, statistics, and references used in the content.</li><li>Check grammar, spelling, readability, and clarity of content.</li><li>Ensure all content follows brand voice, editorial guidelines, and SEO best practices.</li><li>Verify sources and references for credibility.</li><li>Collaborate with writers and marketing teams to improve content quality.</li><li>Identify inaccuracies or inconsistencies and provide feedback for corrections.</li></ul>Requirements<ul><li>2&ndash;3 years of experience in content editing, proofreading, or quality assurance.</li><li>Strong knowledge of medical and healthcare terminology.</li><li>Excellent grammar, editing, and proofreading skills.</li><li>Familiarity with SEO content guidelines and digital publishing standards.</li><li>Strong attention to detail and analytical skills.</li></ul>Job Type: Full-timeWork Location: In person

Content Quality Assurance (QA) Specialist

Explore 317+ Associate itsm quality assurance qa in Islamabad this March. Find roles across top companies and apply now to boost your career.