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associate manager marketplace operations

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Manager - Marketplace Operations | MAF Retail | Retail Corporate Egypt
 
 
 
 Role Summary
 
 
 
 The Associate &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures. The role holder is also responsible for optimizing the entirety of the order fulfillment process to ensure efficient and accurate processing of customer orders. This involves managing inventory, coordinating with suppliers and last-mile partners, and resolving any fulfillment-related issues. Conversely, Customer Experience oversight is dedicated to enhancing overall customer interaction and satisfaction. He/she will also be responsible for playing an important part in maintaining seller satisfaction, customer satisfaction, retention, and overall marketplace success.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Provide timely assistance to sellers across all channels regarding account management, product listings, orders, and payments.
 </li>
 <li>
 Investigate and effectively resolve seller concerns and disputes while educating them on platform policies and best practices for compliance and optimal selling.
 </li>
 <li>
 Partner closely with internal teams like Account Managers, Operations, and Customer Service to align on seller experience and contribute to marketplace growth initiatives.
 </li>
 <li>
 Identify and implement improvements to existing processes, defining and updating Standard Operating Procedures (SOPs) to enhance efficiency and reduce overhead.
 </li>
 <li>
 Lead and execute small-scale improvement projects or components of larger initiatives to enhance operational performance and quality.
 </li>
 <li>
 Own specific goals and targets, track progress on key metrics, and conduct regular audits to ensure quality and compliance within the functional area.
 </li>
 <li>
 Drive ongoing process enhancements, contribute to error correction, and collaborate with other teams to ensure continuous improvement in program efficiency and effectiveness.
 </li>
 <li>
 Provide training and feedback to direct reportees when required.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry .
 </li>
 <li>
 MS Excel, MS Office Suite
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - Marketplace Operations

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
 
 
 Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the
 
 
 globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to
 
 
 Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing
 
 
 Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery
 
 
 to help shape and form this new venture.
 
 
 
 Job Summary
 
 
 
 
 
 What does this role aim to achieve in the firm/what impact does the role create
 
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 
 
 Daily tasks and delivery expectation
 
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, You Will Contribute To Delivering Some Or All Of These Activities For Clients Of PwC
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 Manage Employee Data &amp; Documentation e.g.
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create and use organised digital systems to store and manage files using clear naming rules
 </li>
 <li>
 Receive, review and maintain employee files incl. sending requests to employees with outdated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) and inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 Provide HR Helpdesk/ Support Services
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 Support employee on/offboarding &amp; lifecycle management e.g.
 
 
 <ul>
 <li>
 Facilitate onboarding and offboarding processes, including document collection, background checks, and exit formalities
 </li>
 <li>
 Support internal mobility and promotion processes
 </li>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 Support grievances &amp; escalations
 
 
 <ul>
 <li>
 Maintain detailed records of grievances, investigations, and resolutions and support consistent application of disciplinary actions or corrective measures.
 </li>
 <li>
 Support investigations into workplace issues, including misconduct and policy violations etc. and ensure findings are documented accurately..
 
 
 </li>
 </ul>
 Support Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 Support Leave Management
 
 
 <ul>
 <li>
 Maintain accurate records of employee leave balances and usage in the HRIS or leave management system
 </li>
 <li>
 Monitor leave accruals, carryovers, and expirations to ensure compliance with company policies
 </li>
 <li>
 Provide reports on leave trends, balances, and usage to management
 </li>
 <li>
 Ensure that paid and unpaid leaves are accurately reflected in payroll calculations
 </li>
 <li>
 Act as a point of contact for employee queries related to leave policies and balances
 </li>
 <li>
 Offer support for employees navigating complex leave situations, such as medical or family emergencies
 
 
 </li>
 </ul>
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 Collaborate effectively in a team environment
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 Support Process Improvement
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 
 
 Specific learned abilities or technical skills
 
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SAP/ SuccessFactors, Workday, Oracle)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 
 
 Values, behaviors &amp; attitude
 
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Required Language Skills
 
 
 
 Proficient in written and spoken English and Arabic
 
 
 
 Minimum Education And Specific Qualification
 
 
 
 Bachelor&rsquo;s degree in a HR related field, business management / administration or equivalent
 
 
 HR related Certifications in relevant fields would be advantageous
 
 
 
 Years Of Experience
 
 
 
 For an Associate, 1-3 years of professional experience and for a Senior Associate 4-6 years experience.
 
 
 Ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East or GCC region
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Managed Services Senior Associate (HR Generalist/HCBL)

The Hair Addict

<div>
 
 We&rsquo;re looking for a proactive Logistics &amp; Exports Coordinator to run day-to-day operations from Egypt and drive our GCC execution (Saudi Arabia &amp; the UAE).
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 
 Operations Management (GCC)
 
 
 <ul>
 <li>
 Oversee end-to-end operations remotely from Egypt: procurement, warehousing, logistics, and finance coordination.
 </li>
 <li>
 Maintain healthy inventory levels; prevent stockouts or excess through smart planning.
 </li>
 <li>
 
 &nbsp;Ensure that Amazon, Noon, and other partner marketplace orders are handled end-to-end from Egypt &mdash; processed, monitored, and delivered on time while meeting service standards and partner expectations.
 
 </li>
 <li>
 Handle payment vouchers (PVs) in line with internal financial policies.
 </li>
 <li>
 Track KPIs and issue regular operational performance reports to management.
 </li>
 <li>
 Improve processes to boost efficiency, reduce costs, and enhance productivity.
 </li>
 <li>
 Ensure compliance with company policies, quality standards, and safety requirements.
 </li>
 <li>
 Act as the key operations contact point for both local and GCC activities, managing all responsibilities without the need for physical presence abroad.
 </li>
 </ul>
 
 
 
 
 
 Export Management
 
 
 <ul>
 <li>
 Manage the full export cycle: documentation, booking/shipping, and customs clearance.
 </li>
 <li>
 Prepare/review export docs (commercial invoices, packing lists, certificates of origin, etc.).
 </li>
 <li>
 Liaise with freight forwarders, shipping lines, and customs to secure timely, accurate deliveries.
 </li>
 <li>
 Negotiate rates and contracts to optimize export costs.
 </li>
 <li>
 Monitor international regulations and ensure compliance with export/trade requirements.
 </li>
 <li>
 Coordinate with operations to fulfill international orders and support clients after delivery.
 </li>
 <li>
 Troubleshoot delays, documentation discrepancies, or logistics challenges.
 </li>
 <li>
 Generate export performance reports and surface opportunities for new markets.
 </li>
 <li>
 Oversee export-related registrations and compliance with
 
 Dubai Municipality
 
 requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration or a relevant field of study.
 </li>
 <li>
 
 3+ years
 
 in logistics and/or export operations.
 </li>
 <li>
 Strong command of export documentation, shipping terms, and customs procedures.
 </li>
 <li>
 Solid coordination skills across procurement, warehousing, logistics, and finance.
 </li>
 <li>
 Excellent communication skills; strong follow-through and attention to detail.
 </li>
 <li>
 Proficiency with spreadsheets/ERP or inventory tools.
 </li>
 <li>
 Experience in the
 
 cosmetics/beauty
 
 sector is a plus.
 </li>
 </ul>
 
 
 
</div>

Logistics & Export Coordinator - GCC

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 IFS - Finance
 
 
 
 Management Level
 
 
 
 Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 
 
 PwC Overview:
 
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services
 
 
 
 PwC Middle East Overview
 
 
 
 Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
 
 
 
 Line Of Service And Overview
 
 
 
 Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC&rsquo;s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.
 
 
 
 Job Summary
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, you will contribute to delivering these activities for clients of PwC:
 
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 
 Manage Employee Data &amp; Documentation e.g.
 
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality e.g update contact details, emergency contacts, and benefits information
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create a consistent folder structure for employee files and organize sections for legal documents, employee records, and company-specific file
 </li>
 <li>
 Use digital systems to store and manage files
 </li>
 <li>
 Develop clear naming rules for files
 </li>
 <li>
 Receive file creation requests
 </li>
 <li>
 Record or attach all employee documents to related file
 </li>
 <li>
 Review employee documents to related file
 </li>
 <li>
 Close file creation requests
 </li>
 <li>
 Review employee files and identify outdated or irrelevant files
 </li>
 <li>
 Send request to employees with outdated documents
 </li>
 <li>
 Receive requests with updated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) if needed
 </li>
 <li>
 Add updated documents to related files
 </li>
 <li>
 Inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 
 Provide HR Support Services
 
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 
 Support employee on/offboarding e.g.
 
 
 
 <ul>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 
 Compliance and Reporting
 
 
 
 <ul>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 
 Collaborate effectively in a team environment
 
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 
 Support Process Improvement
 
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SalesForce, Workday, Oracle cloud HCM)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Bachelor's Degree in HR / Business Management or any equivalent
 </li>
 <li>
 1-3 years of professional experience
 </li>
 <li>
 Proficient in written and spoken English and Arabic
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Business Partnering, Business Transformation, Career Development, Change Management, Co-Creation, Communication, Data Analytics, Data-Driven Decision Making (DIDM), Data-Driven Insights, Emotional Regulation, Empathy, Employee Experience, Employee Life Cycle, Executive Negotiation, Human Capital Initiatives, Human Resources (HR) Coaching, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Technology Roadmap, Human Resources (HR) Technology Solution Architecture, Human Resources (HR) Transformation {+ 22 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Operations - Associate

MAGRABi Retail Group

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 CRM Associate Manager play a key role in building customer relationship &amp; brand loyalty across our e-commerce and physical stores. This role will be responsible for developing, implementing, and optimizing a group-wide CRM strategy, working closely with teams like marketing, e-commerce, merchandising, operations teams..etc.
 
 
 This data-driven role will leverage the expertise in CRM platforms &amp; omni-channel marketing to craft compelling customer lifecycle communications. This will directly impact MAGRABi bottom line by improving key metrics like customer lifetime value (CLTV) and retention rate.
 
 
 
 
 
 
 Qualifications And Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing or any relevant field.
 </li>
 <li>
 Proficiency in CRM platforms (Emarsys or any similar CRM platform).
 </li>
 <li>
 Basic understanding of HTML.
 </li>
 <li>
 Proficiency in Microsoft Office Suite, including Excel and PowerPoint
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 7 to 10 years of experience in relevant field. Experience in CRM, Campaign Management. (E-Commerce, Retail or Service based industry &ldquo;Airlines, banks...etc.).
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop, implement &amp; optimize CRM data driven marketing campaigns strategy (Acquisition, retention and reactivation) through different channels (SMS, Whatsapp, Emails, Web Notifications) to target different customers segments.
 </li>
 <li>
 Prepare, update &amp; optimize the campaigns calendar in alignment with Creative, merchandising &amp; operations teams.
 </li>
 <li>
 Setup and manage marketing automated customer journeys across all product categories.
 </li>
 <li>
 Identify new CRM omnichannel opportunities to boost CRM KPIs like retention rate, frequency, repeat and lapsed customers reactivation.
 </li>
 <li>
 Track and optimize all campaigns &amp; marketing automation activities to maximize ROI.
 </li>
 <li>
 Manage and oversee the internal, external resources and assets needed for the execution of campaigns &amp; automation activities (i.e. data, content, logistics etc )
 </li>
 <li>
 Ensure cross-functional cooperation and alignment with all stakeholders involved in the execution of CRM activities (Ex: Creative, E-commerce, Performance, Merchandising, B2B, Operations &amp; Customer Service) Prepare, own, and manage the CRM budget.
 </li>
 <li>
 Prepare weekly CRM country dashboard and recurrent reports.
 </li>
 <li>
 Implement and monitor customer data gathering activities and initiatives in stores &amp; E-commerce to ensure data hygiene.
 </li>
 <li>
 Manage regular CRM workshops &amp; trainings with stores team to bridge the gap between stores &amp; office.
 </li>
 <li>
 Lead and mentor team members, ensuring their growth and meeting their objectives effectively.
 </li>
 </ul>
</div>

Associate CRM Manager

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
 <li>
 Reporting unsafe practices and incidents
 </li>
 <li>
 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
 </li>
 <li>
 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
 <li>
 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
 </li>
 <li>
 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
 </li>
 <li>
 Utilizing the local practices for notifying the account team of opportunities
 </li>
 <li>
 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
 </li>
 <li>
 Coaching associate technicians and associate engineers
 </li>
 <li>
 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
 </li>
 <li>
 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
 </li>
 <li>
 Reporting work done in a timely manner and following up when needed
 </li>
 <li>
 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
 </li>
 <li>
 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
 </li>
 <li>
 Identifying improvement needs and potential solutions for them in the way of working
 </li>
 <li>
 Providing technical guidance to associates
 </li>
 <li>
 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
 </li>
 <li>
 You have at least 5 years of experience on similar position
 </li>
 <li>
 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
 <li>
 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
 <li>
 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our Learning team within Amazon Operations! If you&rsquo;re interested in joining a business where you can achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 The Last Mile Learning Associate works with Operations Managers, Area Managers and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned.
 
 
 The ideal candidate will have Excellent communication skills, comfortable talking in front of a group as well as one-on-one with an individual, able to give and receive feedback effectively. Ability to follow up and meets time commitments and deadlines, is goal oriented, gives insight to area managers. Works hard for the success of others, constantly remains &ldquo;customer obsessed&rdquo;. Demonstrates a positive &ldquo;can do&rdquo; demeanor and has fun and gains energy from working with others. Measure Associate performance around Safety, Quality, and Productivity applies learning tools to improve operation metrics . Improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development, assists in driving success of peak and non-peak training plans.
 
 
 
 The Learning Associate Will Achieve This Objective By
 
 
 
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 Executing all standard trainer tasks as outlined on Trainer Standard Work Checklist
 </li>
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 Delivering network standard training
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 Partnering with Operations Leaders to Evaluate and improve training processes within work areas
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 Directly coaching associates to improve job performance
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 <li>
 Managing training compliance to ensure accurate training records are housed correctly
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 Bachelor Degree graduate - BA/Bcom/BE/Btech or equivalent
 
 
 Proficiency in computer usage, email, MS Office Suite
 
 
 Organization skills -
 
 
 Able to handle multiple and changing projects/priorities
 
 
 Ability to prioritize, manage and complete projects with tight deadlines
 
 
 Willingness to work in different areas as required by training needs
 
 
 Arabic speaker with professional English level Availability to work in different shifts.
 
 
 
 Preferred Qualifications
 
 
 
 Prior training, teaching or presentation experience
 
 
 Learning designing and Learning content creation experience.
 
 
 Previous experience as a trainer
 
 
 Willingness to work different shifts
 
 
 Shift hours for this position may be different from the standard production shifts
 
 
 Willingness to work in different areas as required by training needs
 
 
 Excellent attendance
 
 
 Candidates must be very organized and able to handle multiple and changing projects/priorities
 
 
 Willingness to participate in and support the Operational Excellence initiatives
 
 
 Ability to converse or translate English content into Arabic
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A2998398
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Learning Associate, AMZL Transportation Field L&D

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