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automobile service advisor

AMC MOTORS TRADING LLC

Job Summary:We are looking for an experienced and customer-oriented Automobile Service Advisor to join our team. The ideal candidate will act as the communication link between customers and the workshop team, ensuring timely, accurate, and high-quality service delivery.Key Responsibilities:<ul><li>Greet customers, understand their service requirements, and create job cards accurately. Strong Communication skills in Hindi Language.</li><li>Inspect vehicles with customers and explain required repairs, service packages, and maintenance recommendations. UAE driving license will be an additional benefit.</li><li>Coordinate with technicians to ensure timely diagnosis and completion of service jobs.</li><li>Communicate service progress, repair updates, and cost estimates to customers.</li><li>Upsell value-added services, maintenance packages, and accessories.</li><li>Ensure proper documentation of service history, customer complaints, and repair records.</li><li>Conduct post-service follow-ups to ensure customer satisfaction.</li><li>Maintain knowledge of automotive systems, warranty policies, and service procedures.</li><li>Handle customer complaints professionally and ensure quick resolutions.</li><li>Ensure adherence to workshop safety and quality standards.</li></ul>Requirements:<ul><li>3&ndash;6 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles, diagnostics, and service operations.</li><li>Excellent communication, customer service, and problem-solving skills.</li><li>Ability to handle pressure and manage multiple tasks.</li><li>Proficiency in preparing, opening and closing job cards, estimates, and service reports.</li><li>Good computer skills (MS Office, service management systems).</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Service Advisor

ONEROAD Auto Service Center

Job Title: Customer Service Executive - AutomobileWork location: Dubai (Near Onpassive Metro Station)Qualifications: <ul><li>Proven experience as Telesales Executive in automobile industry</li><li>Excellent communication and interpersonal skills.</li><li>Positive attitude and strong problem-solving abilities.</li><li>The patience and ability to engage customers in conversation.</li><li>Proficiency in computer skills</li><li>Preferably with valid UAE Driving License</li><li>Preferably Arabic Speaker</li><li>Can join immediately</li></ul>Job Responsibilities:<ul><li>Call potential clients to inform them about available vehicles and services.</li><li>Research potential leads from business directories, web searches, or digital resources.</li><li>Maintain a positive relationship with the client and resolve any complaints or issues independently.</li><li>Understand customer needs and offer solutions and support</li><li>Have a thorough awareness of the automotive inventory and marketing.</li><li>Enter and update customer information into the database.</li><li>Ask inquiries to gain an understanding of customer needs and close transactions.</li><li>Direct prospects to the field sales team as needed.</li><li>Organize and attend events to meet new and existing clients</li><li>Collect and record client information, payment methods, purchases, and responses to services.</li><li>Meet sales targets and contribute to the overall success of the dealership.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Customer Service Executive - Automobile

Para Specialty Coffee

Job SummaryWe are seeking a customer-focused Automotive/Marine Service Advisor to act as the primary point of contact between customers and the workshop. The ideal candidate will be responsible for understanding customer concerns, coordinating with technicians, preparing service estimates, and ensuring high levels of customer satisfaction throughout the service process.Key Responsibilities<ul><li>Greet customers and understand boats service or repair requirements</li><li>Create and manage job cards with accurate customer complaints and boat details</li><li>Provide clear explanations of recommended services and repairs</li><li>Prepare service estimates and obtain customer approvals</li><li>Coordinate with technicians to ensure timely and accurate repairs</li><li>Update customers on service progress and delays</li><li>Handle customer complaints professionally and escalate when necessary</li><li>Ensure warranty policies and procedures are followed correctly</li><li>Prepare invoices and ensure proper documentation upon job completion</li><li>Maintain service history and records in the system</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive / Mechanical Engineering (preferred)</li><li>Minimum 2&ndash;5 years experience as a Service Advisor in an automotive/marine service center</li><li>Strong knowledge of automotive/marine repair and maintenance processes</li><li>Excellent communication and customer service skills</li><li>Ability to explain technical issues in a simple manner</li><li>Experience with workshop management systems or ERP software</li><li>Strong organizational and multitasking abilities</li><li>Valid UAE driving license is an advantage</li><li>Arabic speaking is an advantage</li></ul>Skills &amp; Competencies<ul><li>Customer service excellence</li><li>Problem-solving and decision-making</li><li>Time management</li><li>Team coordination</li><li>Attention to detail</li><li>Ability to work under pressure</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Automotive /Marine Service Advisor

Carzilla auto service

Job Summary:We are seeking a highly motivated, customer-focused Automotive Senior Service Advisor to join our dynamic team. The ideal candidate will be responsible for acting as the liaison between customers and the service technicians, ensuring that automotive issues are accurately understood and addressed, while providing top-tier customer service and building lasting relationships.Key Responsibilities:<ul><li>Greet customers in a professional and courteous manner upon arrival.</li><li>Accurately document customer concerns and vehicle symptoms.</li><li>Prepare repair orders by describing symptoms, problems, and causes discovered during inspection.</li><li>Provide cost estimates and clearly explain them to customers.</li><li>Coordinate with service technicians to determine repair timelines and keep customers informed throughout the process.</li><li>Recommend necessary services and maintenance based on manufacturer guidelines and customer history.</li><li>Maintain customer satisfaction by providing clear communication, timely updates, and follow-up after service completion.</li><li>Handle warranty claims and verify coverage as needed.</li><li>Ensure all repair orders are properly closed and invoiced.</li><li>Maintain knowledge of automotive products and services to effectively answer questions and provide solutions.</li></ul>Requirements:<ul><li>Proven experience as an Automotive Service Advisor or similar role.</li><li>Strong customer service and communication skills.</li><li>Working knowledge of automotive systems and repair procedures.</li><li>Ability to understand and explain technical details to non-technical customers.</li><li>Proficiency with service software..</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent; technical training or ASE certification a plus.</li><li>Valid driver&rsquo;s license with a clean driving record.</li></ul>Preferred Qualities:<ul><li>A passion for cars and a desire to help others.</li><li>Positive attitude and a strong team player.</li><li>Sales experience or upselling ability is a bonus.</li><li>Bilingual skills are a plus.</li></ul>Benefits:<ul><li>Competitive salary plus commission</li><li>Health insurance</li><li>Paid vacation</li><li>Ongoing training and career advancement opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per monthLanguage:<ul><li>ARABIC (Required)</li></ul>

AUTOMOTIVE SENIOR SERVICE ADVISOR

Cr auto repairing

Apply only if the candidate has a minimum of 5 years of experience in the automotive industry in the UAE.Duties &amp; Responsibilities:<ul><li>Prepare repair estimates and schedule repair jobs.</li><li>Analyze work orders and discuss required work with the concerned team.</li><li>Prepare invoices and other mandatory documentation.</li><li>Handle customer calls and respond to email inquiries professionally.</li><li>Perform customer follow-ups to ensure satisfaction.</li><li>Conduct after-sales follow-ups and develop strong customer relationships.</li><li>Ability to work efficiently in a fast-paced, multitasking environment.</li></ul>Requirements:<ul><li>Minimum 5 years of UAE experience in the automotive industry.</li><li>Proven experience in HCV and LCV commercial vehicle repair workshops.</li><li>Excellent communication and customer-handling skills.</li><li>Fluency in Hindi, English, and Malayalam is mandatory.</li><li>Ability to manage multiple tasks under pressure.</li></ul>Nationality:<ul><li>Any nationality may apply.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Proved experience as Service advisor in Hcv &amp; Lcv Section </li></ul>Experience:<ul><li>FIVE: 5 years (Required)</li></ul>Work Location: In person

Service Advisor -Commercial Vehicle Repair Workshop –

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Job SummaryWe are seeking a proactive and knowledgeable Spare Parts Sales Executive with strong experience in the automobile spare parts industry. The ideal candidate will manage customer inquiries, drive sales, maintain parts inventory, and ensure excellent customer service to support business growth.Key Responsibilities<ul><li>Handle counter sales and telephone inquiries for automobile spare parts.</li><li>Identify and recommend the correct spare parts based on vehicle model, chassis number, and technical specifications.</li><li>Prepare quotations, sales orders, and invoices accurately.</li><li>Build and maintain strong relationships with retail customers, workshops, dealers, and fleet clients.</li><li>Achieve monthly sales targets and profitability goals.</li><li>Coordinate with the procurement and warehouse teams to ensure product availability.</li><li>Monitor inventory and report fast-moving, slow-moving, and obsolete parts.</li><li>Maintain up-to-date knowledge of automotive parts, pricing trends, and competitor activities.</li><li>Assist in after-sales support and ensure customer satisfaction.</li><li>Handle returns, exchanges, and warranty-related spare parts claims.</li></ul>Skills &amp; Qualifications<ul><li>Minimum 2&ndash;5 years of experience in automobile spare parts sales</li><li>Strong knowledge of Japanese, Korean, Chines, and European vehicle spare parts.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>Ability to read and understand parts catalogs, EPC systems, and vehicle technical data.</li><li>Proficiency in MS Office and ERP/Inventory software.</li><li>Valid UAE driving license is an added advantage.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Spare Sales executive-Automobile

Explore 3611+ Automobile service advisor in Dubai this December. Find roles across top companies and apply now to boost your career.