sales manager

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automobile service advisor

Fix My Ride

Automotive Service Advisor Job Description:<ul><li>Greet and develop an ongoing relationship with customers</li><li>Answer service/repair calls and understand the problem, scheduling appointments, estimating costs (after discussion with technician and GM), assign technician, communicate timelines and follow through</li><li>Document all call records and maintain daily jobs tracking, vehicle details, services offered, price etc</li><li>Set up service appointments that align with the customer and technicians&rsquo; schedules</li><li>Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration</li><li>Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs</li><li>Provide customers with information on part warranties and potential savings</li><li>Maintaining up-to-date knowledge about their employer&rsquo;s range of services and contacting customers to update them about offers and promotions</li><li>Identify repeat repairs in customer&rsquo;s best interest</li><li>Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer</li><li>Write and verify accurate repair orders and include supporting documentation</li><li>Supervise cleaning and preparation of new and used vehicles, test drive vehicles</li><li>Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup; Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.</li><li>Help customers care for and maintain their vehicles; Maintaining positive customer relationships to ensure repeat business.</li><li>Generate monthly reports on business performance and present to the CEO and GM</li><li>Provide new ideas to promote the business and assist in sales and marketing as and when required</li></ul>Skills Needed<ul><li>Automotive Knowledge and experience in UAE</li><li>Strong communication skills - verbally and through writing. Being able to communicate effectively and in a professional manner is essential to getting the job done right and on time.</li><li>Must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.</li><li>Good listening skills</li><li>Time management - Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly</li><li>Team work</li><li>Handle customer complaints in a calm and patient manner</li></ul>Job Type: Full-timePay: AED3,500.00 - AED6,000.00 per monthExperience:<ul><li>automotive service insdurty: 5 years (Required)</li><li>automotive advisor: 3 years (Required)</li></ul>License/Certification:<ul><li>UAE driving license (Required)</li></ul>

Service Advisor for Workshop

AMC MOTORS TRADING LLC

***** Male Candidate ***** Age 27 +***************Job description:Key Responsibilities:<ul><li>Greet customers and understand their vehicle service needs.</li><li>Record complaints and vehicle symptoms accurately on the job card.</li><li>Explain service options, cost estimates, and timeframes clearly to customers.</li><li>Coordinate with technicians to ensure proper diagnosis and timely repairs.</li><li>Keep customers updated on the status of their vehicle.</li><li>Perform final inspection and ensure job completion before vehicle delivery.</li><li>Promote additional services and maintenance packages where appropriate.</li><li>Handle customer queries, complaints, and escalate unresolved issues.</li><li>Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols.</li><li>Ensure proper documentation and adherence to company policies.</li></ul>Key Skills and Qualifications:<ul><li>Minimum 2&ndash;4 years of experience in a similar role in the automotive industry.</li><li>Strong communication and customer handling skills.</li><li>Knowledge of vehicle systems, maintenance, and repair processes.</li><li>Ability to handle pressure and multitask efficiently.</li><li>Proficient in service management software and MS Office.</li><li>Diploma or degree in Automobile Engineering or related field preferred.</li><li>Valid UAE driving license is an advantage.</li></ul>Work Environment:<ul><li>Workshop/showroom-based role.</li><li>Interaction with customers, technicians, and suppliers.</li><li>May require extended working hours during busy periods.</li></ul>Job Type: Full-timeJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Service Advisor

Noori Auto Service

Automotive Sales &amp; Service Advisor (UAE Experience Required) DIP-2, Dubai. Experience: Minimum 3-5 years in UAE Language: Must have strong Sales, Service &amp; Communication skills.We are looking for a skilled and customer-focused Automotive Sales &amp; Service Advisor to join our dynamic team.The ideal candidate should have:<ul><li>Minimum 3&ndash;5 years of relevant experience in the UAE automotive service industry</li><li>Excellent spoken and written English</li><li>Strong customer service and communication skills</li><li>Ability to explain technical details clearly to customers</li><li>Maintain sales data &amp; follow up with customers for services, job card creation, repair estimation, invoicing and coordination with workshop teams</li><li>Experience handling German, Japanese, or American vehicles is a plus</li></ul>How to Apply: Send your CV to : Nooriautoservice2024@gmail.comJob Type: Full-timeJob Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Automotive Sales & Service Advisor

Carzilla auto service

Job Summary:We are seeking a highly motivated, customer-focused Automotive Senior Service Advisor to join our dynamic team. The ideal candidate will be responsible for acting as the liaison between customers and the service technicians, ensuring that automotive issues are accurately understood and addressed, while providing top-tier customer service and building lasting relationships.Key Responsibilities:<ul><li>Greet customers in a professional and courteous manner upon arrival.</li><li>Accurately document customer concerns and vehicle symptoms.</li><li>Prepare repair orders by describing symptoms, problems, and causes discovered during inspection.</li><li>Provide cost estimates and clearly explain them to customers.</li><li>Coordinate with service technicians to determine repair timelines and keep customers informed throughout the process.</li><li>Recommend necessary services and maintenance based on manufacturer guidelines and customer history.</li><li>Maintain customer satisfaction by providing clear communication, timely updates, and follow-up after service completion.</li><li>Handle warranty claims and verify coverage as needed.</li><li>Ensure all repair orders are properly closed and invoiced.</li><li>Maintain knowledge of automotive products and services to effectively answer questions and provide solutions.</li></ul>Requirements:<ul><li>Proven experience as an Automotive Service Advisor or similar role.</li><li>Strong customer service and communication skills.</li><li>Working knowledge of automotive systems and repair procedures.</li><li>Ability to understand and explain technical details to non-technical customers.</li><li>Proficiency with service software..</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent; technical training or ASE certification a plus.</li><li>Valid driver&rsquo;s license with a clean driving record.</li></ul>Preferred Qualities:<ul><li>A passion for cars and a desire to help others.</li><li>Positive attitude and a strong team player.</li><li>Sales experience or upselling ability is a bonus.</li><li>Bilingual skills are a plus.</li></ul>Benefits:<ul><li>Competitive salary plus commission</li><li>Health insurance</li><li>Paid vacation</li><li>Ongoing training and career advancement opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per monthLanguage:<ul><li>ARABIC (Required)</li></ul>

AUTOMOTIVE SENIOR SERVICE ADVISOR

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 171812
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 This role is the representation of the brand &amp; division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement &amp; customer retention.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Build long-term relationships with customers to ensure customer retention &amp; loyalty.
 </li>
 <li>
 Achieve financial objectives by upselling &amp; discount control, to meet monthly revenue targets.
 </li>
 <li>
 Actively engage with the customer through consultation on customer needs &amp; service requirements, through the whole service process, in order to ensure the vehicle is fixed right the first time.
 </li>
 <li>
 Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
 </li>
 <li>
 At the time of delivery (of the vehicle), ensure that the customer is provided a detailed explanation of all work performed &amp; cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
 </li>
 <li>
 Effectively manage customer complaints to satisfactory closure of all complaints, to sustain &amp; improve the Customer Service Value &amp; Net Promoter Scores.
 </li>
 <li>
 Active compliance to all Standard Operating Procedures, Company policies &amp; Distributor Programs to ensure consistency in the customer experience.
 
 
 </li>
 </ul>
 
 Required skills to be successful:
 
 
 
 <ul>
 <li>
 Diploma or Bachelor of Automobile /Mechanical Engineering.
 </li>
 <li>
 3 to 5 years overall experience with the automotive industry, preferably in a similar service role.
 </li>
 <li>
 Working knowledge of MS office, SAP knowledge preferred.
 </li>
 <li>
 Customer handling skills.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 Conversant English &amp; basic Arabic speaking.
 </li>
 <li>
 Technically proficient.
 </li>
 <li>
 Product and process knowledge
 
 
 </li>
 </ul>
 
 About the team:
 
 
 
 Our team is dedicated to delivering exceptional customer service and ensuring a seamless aftersales experience. You will work closely with customers, Reception Managers, Aftersales Managers, and Workshop Teams to achieve our service and sales revenue targets. This role requires a high level of customer relationship skills to increase customer retention and loyalty. Our team values collaboration, dedication, and a commitment to excellence, and we are looking for someone who shares these values to join us.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 Customer oriented.
 </li>
 <li>
 Honest and responsible.
 </li>
 <li>
 Culturally sensitive.
 </li>
 <li>
 Good teamwork.
 </li>
 <li>
 Excellent interpersonal skills
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Service Advisor - Commercial Vehicles | Al-Futtaim Automotive | FAMCO

ND Auto Garage LLC

WE ARE HIRING: SERVICE ADVISOR / RECEPTIONIST (LADIES ONLY) Join one of the UAE&rsquo;s leading automobile repair and maintenance experts! We are currently looking for a female candidate with strong customer service skills to join our front office team.Position:Service Advisor / ReceptionistKey Responsibilities:<ul><li>Welcome and assist customers at the front desk in a professional manner</li><li>Handle incoming calls, emails, and walk-in inquiries</li><li>Prepare job cards, repair orders, and invoices</li><li>Coordinate with technicians and workshop staff for job progress updates</li><li>Provide timely updates to customers regarding their vehicles</li><li>Maintain a clean and organized reception area</li><li>Perform general administrative and support duties as required</li></ul>Ideal Candidate Should Have:<ul><li>Prior experience in customer service or receptionist roles (automotive industry preferred)</li><li>Good communication and interpersonal skills</li><li>Basic knowledge of automotive services is an advantage</li><li>Organized, detail-oriented, and able to multitask</li><li>Proficiency in English (Arabic is a plus)</li><li>Female candidates only</li><li>Previous experience in the UAE is a plus</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Full-time employment with benefits</li><li>Friendly and professional work environment</li><li>Opportunity to grow with a leading auto service company</li></ul>Interested candidates may send their CVs to: info@ndautogarage.comJob Types: Full-time, Contract Contract length: 24 monthsExperience:<ul><li>Automotive Technician: 3 years (Required)</li></ul>

Service Advisor/ Receptionist

Titan Performance L.L.C

Job Title: Automobile Supervisor &ndash; Mechanical DepartmentJob Type: Full-timeExperience: 5-10 YearsJob Description:We are seeking a skilled and experienced Automobile Supervisor to lead our Mechanical Department. The ideal candidate should have 5 to 10 years of hands-on experience as an automobile mechanic, with extensive knowledge of diagnosing and solving complex mechanical issues. As the supervisor, you will be responsible for overseeing daily operations, guiding the team, and ensuring high-quality service delivery.Key Responsibilities:<ul><li>Supervise and manage the mechanical department&rsquo;s daily operations.</li><li>Provide expert diagnosis and resolution for complex mechanical issues.</li><li>Oversee repairs, maintenance, and service procedures to ensure quality and efficiency.</li><li>Lead, train, and mentor the team of mechanics.</li><li>Ensure compliance with safety standards and workshop protocols.</li><li>Coordinate with other departments to streamline workflow and customer service.</li><li>Prepare reports and maintain accurate records of work completed.</li><li>Maintain a strong customer service focus, addressing client needs and ensuring satisfaction.</li></ul>Requirements:<ul><li>5-10 years of experience as an automobile mechanic.</li><li>Strong knowledge of diagnosing and repairing complex mechanical problems.</li><li>Proven leadership and team management experience.</li><li>Valid driving license.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Preferred Qualifications:<ul><li>Prior experience in a supervisory role within an automotive workshop.</li></ul>Job Type: Full-time

Automobile Supervisor - Mechanical Department

Explore 3232+ Automobile service advisor in Dubai this September. Find roles across top companies and apply now to boost your career.