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automobile service advisor

AMC MOTORS TRADING LLC

Job Summary:We are looking for an experienced and customer-oriented Automobile Service Advisor to join our team. The ideal candidate will act as the communication link between customers and the workshop team, ensuring timely, accurate, and high-quality service delivery.Key Responsibilities:<ul><li>Greet customers, understand their service requirements, and create job cards accurately. Strong Communication skills in Hindi Language.</li><li>Inspect vehicles with customers and explain required repairs, service packages, and maintenance recommendations. UAE driving license will be an additional benefit.</li><li>Coordinate with technicians to ensure timely diagnosis and completion of service jobs.</li><li>Communicate service progress, repair updates, and cost estimates to customers.</li><li>Upsell value-added services, maintenance packages, and accessories.</li><li>Ensure proper documentation of service history, customer complaints, and repair records.</li><li>Conduct post-service follow-ups to ensure customer satisfaction.</li><li>Maintain knowledge of automotive systems, warranty policies, and service procedures.</li><li>Handle customer complaints professionally and ensure quick resolutions.</li><li>Ensure adherence to workshop safety and quality standards.</li></ul>Requirements:<ul><li>3&ndash;6 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles, diagnostics, and service operations.</li><li>Excellent communication, customer service, and problem-solving skills.</li><li>Ability to handle pressure and manage multiple tasks.</li><li>Proficiency in preparing, opening and closing job cards, estimates, and service reports.</li><li>Good computer skills (MS Office, service management systems).</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Service Advisor

ONEROAD Auto Service Center

Job Title: Customer Service Executive - AutomobileWork location: Dubai (Near Onpassive Metro Station)Qualifications: <ul><li>Proven experience as Telesales Executive in automobile industry</li><li>Excellent communication and interpersonal skills.</li><li>Positive attitude and strong problem-solving abilities.</li><li>The patience and ability to engage customers in conversation.</li><li>Proficiency in computer skills</li><li>Preferably with valid UAE Driving License</li><li>Preferably Arabic Speaker</li><li>Can join immediately</li></ul>Job Responsibilities:<ul><li>Call potential clients to inform them about available vehicles and services.</li><li>Research potential leads from business directories, web searches, or digital resources.</li><li>Maintain a positive relationship with the client and resolve any complaints or issues independently.</li><li>Understand customer needs and offer solutions and support</li><li>Have a thorough awareness of the automotive inventory and marketing.</li><li>Enter and update customer information into the database.</li><li>Ask inquiries to gain an understanding of customer needs and close transactions.</li><li>Direct prospects to the field sales team as needed.</li><li>Organize and attend events to meet new and existing clients</li><li>Collect and record client information, payment methods, purchases, and responses to services.</li><li>Meet sales targets and contribute to the overall success of the dealership.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Customer Service Executive - Automobile

Cr auto repairing

Apply only if the candidate has a minimum of 5 years of experience in the automotive industry in the UAE.Duties &amp; Responsibilities:<ul><li>Prepare repair estimates and schedule repair jobs.</li><li>Analyze work orders and discuss required work with the concerned team.</li><li>Prepare invoices and other mandatory documentation.</li><li>Handle customer calls and respond to email inquiries professionally.</li><li>Perform customer follow-ups to ensure satisfaction.</li><li>Conduct after-sales follow-ups and develop strong customer relationships.</li><li>Ability to work efficiently in a fast-paced, multitasking environment.</li></ul>Requirements:<ul><li>Minimum 5 years of UAE experience in the automotive industry.</li><li>Proven experience in HCV and LCV commercial vehicle repair workshops.</li><li>Excellent communication and customer-handling skills.</li><li>Fluency in Hindi, English, and Malayalam is mandatory.</li><li>Ability to manage multiple tasks under pressure.</li></ul>Nationality:<ul><li>Any nationality may apply.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Proved experience as Service advisor in Hcv &amp; Lcv Section </li></ul>Experience:<ul><li>FIVE: 5 years (Required)</li></ul>Work Location: In person

Service Advisor -Commercial Vehicle Repair Workshop –

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Job SummaryWe are seeking a proactive and knowledgeable Spare Parts Sales Executive with strong experience in the automobile spare parts industry. The ideal candidate will manage customer inquiries, drive sales, maintain parts inventory, and ensure excellent customer service to support business growth.Key Responsibilities<ul><li>Handle counter sales and telephone inquiries for automobile spare parts.</li><li>Identify and recommend the correct spare parts based on vehicle model, chassis number, and technical specifications.</li><li>Prepare quotations, sales orders, and invoices accurately.</li><li>Build and maintain strong relationships with retail customers, workshops, dealers, and fleet clients.</li><li>Achieve monthly sales targets and profitability goals.</li><li>Coordinate with the procurement and warehouse teams to ensure product availability.</li><li>Monitor inventory and report fast-moving, slow-moving, and obsolete parts.</li><li>Maintain up-to-date knowledge of automotive parts, pricing trends, and competitor activities.</li><li>Assist in after-sales support and ensure customer satisfaction.</li><li>Handle returns, exchanges, and warranty-related spare parts claims.</li></ul>Skills &amp; Qualifications<ul><li>Minimum 2&ndash;5 years of experience in automobile spare parts sales</li><li>Strong knowledge of Japanese, Korean, Chines, and European vehicle spare parts.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>Ability to read and understand parts catalogs, EPC systems, and vehicle technical data.</li><li>Proficiency in MS Office and ERP/Inventory software.</li><li>Valid UAE driving license is an added advantage.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Spare Sales executive-Automobile

Toretto Auto Services

Job description:Role OverviewThe Social Media Executive will be responsible for managing and enhancing the company&rsquo;s online presence across all social platforms. This role involves creating engaging content, executing brand campaigns, monitoring performance analytics, and driving audience growth specifically tailored to the automobile market.Key Responsibilities1. Content Creation &amp; Management<ul><li>Develop, plan, and publish high-quality content (posts, reels, videos, stories) for platforms such as Instagram, Facebook, LinkedIn, YouTube, and X.</li><li>Create automobile-specific content showcasing vehicles, features, launches, test drives, customer stories, and service highlights.</li><li>Coordinate with designers, photographers, and videographers for creative deliverables.</li></ul>2. Social Media Strategy &amp; Campaigns<ul><li>Assist in developing social media strategies to increase brand awareness and digital engagement.</li><li>Execute product launch campaigns, dealership promotions, and seasonal campaigns.</li><li>Stay updated on industry trends, competitor activities, and emerging social media opportunities.</li></ul>3. Community Engagement<ul><li>Respond to comments, messages, and inquiries promptly across all platforms.</li><li>Manage online reputation by addressing customer feedback and coordinating with the CRM or sales team for leads.</li><li>Engage with automobile communities, influencers, and enthusiasts to expand brand reach.</li></ul>4. Social Media Advertising<ul><li>Plan and monitor paid ad campaigns for lead generation, brand awareness, and event promotion.</li><li>Optimize campaigns to improve ROI, especially for test drive and showroom visit conversions.</li></ul>5. Analytics &amp; Reporting<ul><li>Track and report performance metrics including reach, engagement, followers, and lead conversions.</li><li>Provide insights and recommendations based on analytics to improve content performance.</li></ul>Educational Qualification<ul><li>Bachelor&rsquo;s degree in Marketing, Mass Communication, Media Studies, or equivalent.</li></ul>Required Skills<ul><li>Strong understanding of social media platforms and trends.</li><li>Experience with automotive brands (preferred but not mandatory).</li><li>Basic graphic design and video editing skills (Canva, Adobe Tools preferred).</li><li>Excellent communication and storytelling abilities.</li><li>Knowledge of social media analytics tools (Meta Business Suite, Insights, Google Analytics).</li><li>Ability to manage multiple tasks and meet deadlines.</li></ul>Experience<ul><li>1&ndash;3 years of experience in Social Media / Digital Marketing.</li><li>Experience in the automobile industry or dealership marketing is an added advantage.</li></ul>Key Attributes<ul><li>Creative thinker with attention to detail.</li><li>Passion for automobiles and technology.</li><li>Proactive, energetic, and team-oriented.</li><li>Strong customer-centric approach.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per month

Social Media Specialist

Al-Futtaim

<div>Job Requisition ID: 174532
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

As a Service Advisor, you will be the primary representation of the brand to our customers, ensuring an engaged and seamless Aftersales experience. You will build long-term relationships with customers, coordinate service processes, and contribute to revenue achievement while maintaining high customer satisfaction and retention. 


What you will do:
<ul>
<li>Build long-term relationships with customers to ensure loyalty and retention.</li>
<li>Achieve monthly revenue targets by upselling services and managing discount control.</li>
<li>Consult customers throughout the service process to ensure vehicles are fixed right the first time.</li>
<li>Coordinate with the Production Team to provide timely vehicle progress updates to customers.</li>
<li>Explain the work performed and associated costs at vehicle delivery to highlight the value of services.</li>
<li>Manage and resolve customer complaints effectively to sustain and improve Customer Service.</li>
<li>Ensure compliance with Standard Operating Procedures, company policies, and distributor programs.</li></ul> 


Required skills to be successful:
<ul>
<li>Strong customer handling and interpersonal skills.</li>
<li>Technically proficient with product and process knowledge.</li>
<li>Good communication skills in English; basic Arabic is preferred.</li>
<li>Working knowledge of MS Office; SAP knowledge is a plus.</li>
<li>Honest, responsible, culturally sensitive, and team-oriented.</li></ul> 


About the team:
<ul>
<li>You will work closely with Reception Managers, Aftersales Managers, and Workshop Teams. This team is dedicated to providing an exceptional customer experience, achieving service revenue targets, and maintaining brand reputation.</li>
<li>What equips you for the role:</li>
<li>Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.</li>
<li>3&ndash;5 years of experience in the automotive industry, preferably in a service role.</li>
<li>Proven track record in customer engagement and revenue generation.</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Service Advisor

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