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automobile service advisor

The Collectors' Workshop LLC

Service Advisor / Estimator<ul><li>Role Overview</li></ul>As a Service Advisor / Estimator, you&rsquo;ll be the bridge between our clients and our technical team. You&rsquo;ll ensure every restoration journey is clearly documented, accurately costed, and communicated. This role combines technical understanding with customer service excellence.<ul><li>Key Responsibilities</li></ul>- Greet and guide clients through the restoration and service process- Prepare accurate estimates for repairs, restorations, and maintenance- Document workflows, parts, and labor with precision- Liaise with suppliers for period-correct materials and components- Maintain clear communication between clients and technicians<ul><li>Requirements</li></ul>- Proven experience as a Service Advisor or Estimator- Strong technical knowledge of classic and modern vehicles- Excellent communication and customer service skills- Ability to prepare detailed cost breakdowns and documentation- Passion for automotive heritage and restoration culture- Based in Dubai or willing to relocateJob Type: Full-time

Service Advisor / Estimator

D Luxe Car Care

About the RoleWe are looking for a Service Advisor Arabic speaker to join our automotive service center.The ideal candidate will be the key point of contact between customers and the workshop, ensuring excellent customer experience, accurate job handling, and smooth coordination with technicians.This position is suitable for candidates who have sales experience and strong customer-handling skills.Full training will be provided, so automotive experience is not required.Key ResponsibilitiesWelcome customers and understand their vehicle concerns clearlyOpen job cards and explain required repairs and servicesCoordinate with technicians to ensure accurate diagnosis and timely repairsProvide clear cost estimates and obtain customer approval before work startsFollow up with customers on job progress and delivery timePromote additional services (up-selling) when applicableEnsure proper documentation, invoicing accuracy, and service history updatesHandle customer complaints professionally and resolve issues efficientlyRequirementsStrong knowledge of automotive service and repair processesExcellent communication and customer-handling skillsAbility to work under pressure and manage multiple jobsFamiliar with job cards, DMS systems, and service KPIsFluent in Arabic (English is an advantage)How to Applyfill your data here https://docs.google.com/spreadsheets/d/1wWfhUrOiK9mqDzSA6H1xRUy5BPH0hPw0ERZJTiIXKuk/edit?gid=2068689747#gid=2068689747&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;, &#1604;&#1581;&#1583;&#1610;&#1579;&#1610; &#1575;&#1604;&#1578;&#1582;&#1585;&#1580;

Service Advisor – Car Service Arabic speaker

Carzilla auto service

Job Summary:We are seeking a highly motivated, customer-focused Automotive Senior Service Advisor to join our dynamic team. The ideal candidate will be responsible for acting as the liaison between customers and the service technicians, ensuring that automotive issues are accurately understood and addressed, while providing top-tier customer service and building lasting relationships.Key Responsibilities:<ul><li>Greet customers in a professional and courteous manner upon arrival.</li><li>Accurately document customer concerns and vehicle symptoms.</li><li>Prepare repair orders by describing symptoms, problems, and causes discovered during inspection.</li><li>Provide cost estimates and clearly explain them to customers.</li><li>Coordinate with service technicians to determine repair timelines and keep customers informed throughout the process.</li><li>Recommend necessary services and maintenance based on manufacturer guidelines and customer history.</li><li>Maintain customer satisfaction by providing clear communication, timely updates, and follow-up after service completion.</li><li>Handle warranty claims and verify coverage as needed.</li><li>Ensure all repair orders are properly closed and invoiced.</li><li>Maintain knowledge of automotive products and services to effectively answer questions and provide solutions.</li></ul>Requirements:<ul><li>Proven experience as an Automotive Service Advisor or similar role.</li><li>Strong customer service and communication skills.</li><li>Working knowledge of automotive systems and repair procedures.</li><li>Ability to understand and explain technical details to non-technical customers.</li><li>Proficiency with service software..</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent; technical training or ASE certification a plus.</li><li>Valid driver&rsquo;s license with a clean driving record.</li></ul>Preferred Qualities:<ul><li>A passion for cars and a desire to help others.</li><li>Positive attitude and a strong team player.</li><li>Sales experience or upselling ability is a bonus.</li><li>Bilingual skills are a plus.</li></ul>Benefits:<ul><li>Competitive salary plus commission</li><li>Health insurance</li><li>Paid vacation</li><li>Ongoing training and career advancement opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per monthLanguage:<ul><li>ARABIC (Required)</li></ul>

AUTOMOTIVE SENIOR SERVICE ADVISOR

Royal Swiss Auto Services

Job Purpose:To act as the primary point of contact for customers, ensuring a smooth and professional service experience by coordinating vehicle service requirements, providing accurate repair estimates, and maintaining excellent customer satisfaction throughout the service process.Key Responsibilities:Customer Interaction<ul><li>Greet customers professionally and understand their service needs.</li><li>Record customer concerns clearly on job cards.</li><li>Provide accurate service advice, repair options, and cost estimates.</li><li>Update customers regularly on repair status, additional findings, and delivery time.</li><li>Handle customer queries, complaints, and requests promptly and courteously.</li></ul>Service Coordination<ul><li>Communicate customer concerns accurately to technicians and workshop staff.</li><li>Ensure job cards are updated with required parts, labor, and additional services.</li><li>Coordinate with Parts Department for availability of required parts.</li><li>Follow up with workshop to ensure timely completion of repairs.</li><li>Perform quality checks before vehicle delivery.</li></ul>Documentation &amp; Reporting<ul><li>Prepare invoices accurately and explain charges to customers.</li><li>Ensure all service records, job cards, and documentation are complete and properly filed.</li><li>Maintain customer history and update service records in the system.</li><li>Assist in preparing daily, weekly, and monthly service reports.</li></ul>Customer Satisfaction<ul><li>Conduct post-service follow-up calls to ensure customer satisfaction.</li><li>Promote additional services, maintenance packages, and value-added products.</li><li>Maintain high CSI (Customer Satisfaction Index) ratings.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive, Mechanical, or related field.</li><li>Minimum 2&ndash;3 years of experience as Service Advisor in an automotive workshop.</li><li>Strong knowledge of automotive systems and service procedures.</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and workshop management software.</li></ul>Job Type: Full-time

Automotive Service Advisor

Toretto Auto Services

Job Description: Service Advisor &ndash; AutomotiveThe Service Advisor serves as the primary liaison between customers and the workshop. They are responsible for understanding customer concerns, preparing accurate job cards, recommending necessary services, and ensuring timely and high-quality delivery of vehicles. The role requires strong communication skills, technical understanding of automotive systems, and a focus on customer satisfaction.Key Responsibilities Customer Interaction<ul><li>Greet customers and understand their vehicle concerns and service requirements.</li><li>Document customer complaints clearly and translate them into actionable repair orders/job cards.</li><li>Provide accurate service estimates including costs, labor, and timelines.</li><li>Communicate recommended maintenance and repair services and obtain customer approval.</li></ul>Service Coordination<ul><li>Coordinate with the workshop team (technicians, parts, quality control) to ensure proper service workflow.</li><li>Monitor vehicle progress and update customers proactively on status, delays, or additional findings.</li><li>Ensure availability and correct issuance of spare parts required for service tasks.</li><li>Conduct final inspection in coordination with technicians before delivery.</li></ul>Delivery &amp; Follow-Up<ul><li>Explain the work performed, billing details, and warranty coverage to the customer at delivery.</li><li>Ensure timely closure of service orders and maintain accurate documentation.</li><li>Follow up with customers post-service to ensure satisfaction and gather feedback.</li><li>Handle customer concerns, escalations, and coordinate with management for resolutions.</li></ul>Sales &amp; Service Targets<ul><li>Achieve monthly service revenue, upselling, and customer satisfaction (CSI) targets.</li><li>Promote value-added services, annual maintenance contracts, extended warranties, etc.</li><li>Drive repeat business by building strong customer relationships.</li></ul>Required Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Basic to intermediate knowledge of automotive systems and repair processes.</li><li>Customer-focused approach with problem-solving skills.</li><li>Ability to multitask in a fast-paced workshop environment.</li><li>Familiarity with DMS (Dealer Management System) software preferred.</li></ul>Qualifications<ul><li>Diploma/Degree in Automobile Engineering or related field (preferred).</li><li>1&ndash;3 years of experience as a Service Advisor or in automotive customer service (freshers may be considered based on company policy).</li></ul>Work Environment<ul><li>Service center/workshop setting.</li><li>Requires regular interaction with customers, technicians, suppliers, and management.</li><li>May involve standing for long periods and occasional test drives.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Service Advisor

The Emirates Group

Roles and Responsibilities : 
Manage and maintain accurate and timely work orders within defined SLAs, including labor hours, parts used, rectification details,
 technician and asset information, ensuring all parts requests are approved and processed.
 Maintain comprehensive and up-to-date documentation of maintenance activities and asset status within the Maintenance Management
 System (MMS).
 Generate and distribute maintenance and availability reports (daily, weekly, and ad hoc) from MMS for planners, management, and the
 operations team, including fuel usage tracking.
 Develop, monitor, and maintain maintenance checklists in MMS and ensure follow-up with technicians and supervisors for timely
 completion.
 Generate daily service completion reports and follow up on pending services, integrating them into maintenance plans and coordinating
 with fleet and operations teams.
 Provide around the clock fleet helpdesk support by managing email/phone inquiries, notifying stakeholders on ready vehicles, and
 updating the vehicle tracking system.
 Manage vehicle security gate passes in coordination with the security team and promptly resolve related system issues.
 Promote and enforce safe work practices, report hazard promptly and support a safe working environment with zero incidents.
 Ensure compliance with policies and regulatory requirements by publishing relevant information such as rosters and department updates.
 Proactively escalate maintenance-related issues to supervisors or line managers for timely resolution.
 
Education Qualification: 
Diploma in Automobile/mechanical engineering or equivalent qualification (must have).
 Certified in customer handling and service process from any authorized dealerships (preferred).
 
Work Experience: 
Minimum experience of 3 years in similar role in commercial vehicle service advisor role using any asset maintenance management
 software.
 Experience in handling heavy commercial vehicles equipped with hydraulically operated superstructure.
 Experience in spare parts handling and inventory management.
 
Skills: 
Should be well versed in written and spoken English.
 Trained in First Aid, Safety/ basic firefighting (preferred).

Service Adviser Fleet JD

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

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