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avp central process and governance lead tcoe mgn pak tech transformation office mit pakcoe

Mashreq

<div>
 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define, standardize, and continuously improve QA processes, templates, and best practices across all projects. &middot; Ensure alignment with industry standards, regulatory requirements, and Mashreq&rsquo;s QA Policy. &middot; Promote automation, AI-driven testing, and innovative practices to enhance process efficiency and reliability. &middot; Establish and maintain governance frameworks to ensure QA activities comply with internal policies and external regulations. &middot; Conduct regular audits, reviews, and maturity assessments to evaluate process adherence and effectiveness. &middot; Identify process-related risks and implement mitigation and contingency strategies for critical QA activities. &middot; Define and track key QA KPIs (e.g., defect density, test coverage, cycle time) to measure process performance. &middot; Develop dashboards and reports to communicate insights and trends to stakeholders. &middot; Leverage historical data and predictive analytics to proactively identify quality risks and improvement opportunities. &middot; Collaborate with QA portfolio leads, developers, product managers, and business analysts to ensure process alignment. &middot; Facilitate cross-functional communication and resolve process-related conflicts to maintain consistency and quality. &middot; Integrate QA governance with enterprise architecture, risk, and compliance frameworks. &middot; Develop training materials and conduct workshops to educate teams on QA processes, governance, and tools. &middot; Mentor QA staff on process adoption, improvement techniques, and governance principles. &middot; Lead change management initiatives to drive adoption of new QA practices and reduce
 
 resistance. &middot; Evaluate and recommend tools that support process governance, automation, and reporting. &middot; Establish a central repository for QA assets, templates, best practices, and lessons learned to promote reuse and knowledge sharing. &middot; Define and maintain a QA maturity model to guide teams through progressive levels of process excellence. &middot; Benchmark QA practices against industry peers and lead continuous improvement initiatives to elevate organizational QA maturity.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applicatioins. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Over 15 years of experience in banking QA &middot; Bachelor's or master's degree in a quantitative discipline such as Computer Science, Engineering, or Economics. &middot; Experience in QA and QA leadership roles. &middot; Proficient in working with QA teams. &middot; Advanced skills in automation scripting, tagging conventions, and test case design. &middot; Strong command over defect lifecycle, severity categorization, defect aging, and defect removal efficiency (DRE). &middot; Handling test data provisioning, synthetic data generation, and environment setup. &middot; Hands-on experience with Azure DevOps, Jira, Confluence, SharePoint, and dashboard/reporting tools like Excel, Grafana, and Power BI. &middot; Proficiency in validating APIs for functionality, reliability, and security. &middot; Ability to define and track: Automation coverage, Execution metrics (plan vs actual), Defect density and leakage trends, Productivity benchmarks (e.g., test cases/day), Exit criteria automation &middot; Experience in building dashboards with auto-populated metrics and heat maps for defect and execution trends. &middot; Root cause analysis, risk identification, and mitigation planning. &middot; Effective stakeholder engagement, cross-functional coordination, and clear documentation. &middot; Leading triage calls, peer reviews, and coaching junior testers. &middot; Driving process optimization, standardization, and reuse of QA assets. &middot; Deliverables &amp; Responsibilities: QA Strategy Documents, Test Plan &amp; Exit Reports, Automation Strategy &amp; Execution Summary, Weekly Status Reports &amp; Dashboards, SOPs for QA processes
 
 &middot; Weekly, monthly and quarterly QA Audits and reporting
</div>

AVP, Central Process and Governance Lead - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

<div>
 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE automation process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s automation testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define the vision and roadmap for automation testing, performance testing, and test data management aligned with organizational goals. &middot; Drive innovation and continuous improvement across technical QA practices. &middot; Establish automation first mind set &middot; Establish governance frameworks for automation, performance, and data strategies, ensuring compliance with internal policies and industry standards. &middot; Conduct technical audits and reviews to validate implementation quality and adherence across portfolios. &middot; Tech Auditors act as the Technical Lead&rsquo;s eyes, ensuring consistent execution of strategies across delivery teams. &middot; Design and maintain scalable, reusable frameworks for UI, API, performance, and data testing. &middot; Standardize tools and processes across teams to ensure consistency, scalability, and quality. &middot; Evaluate and integrate modern and AI-driven tools into the QA ecosystem. &middot; Ensure seamless integration of automation tools with CI/CD pipelines and test management systems. &middot; Define and track KPIs for automation, performance, and data quality (e.g., coverage, execution time, reliability). &middot; Implement dashboards to monitor effectiveness, identify gaps, and drive improvements. &middot; Leverage analytics and historical data to proactively identify risks and optimization opportunities. &middot; Develop training programs and documentation to upskill QA teams on tools, frameworks, and technical strategies. &middot; Facilitate knowledge-sharing sessions to disseminate best practices and lessons learned. &middot; Mentor QA engineers and promote technical excellence across teams. &middot; Work closely with QA portfolio leads, developers, DevOps, and business stakeholders to
 
 align technical strategies with project goals. &middot; Act as a consultant/advisor to project teams on automation, performance, and data implementation. &middot; Support delivery teams in resolving technical challenges and optimizing testing approaches. &middot; Foster a culture of experimentation and innovation, encouraging the use of emerging technologies such as AI/ML in testing. &middot; Continuously assess and refine strategies, frameworks, and tools to stay ahead of industry trends. &middot; Benchmark internal practices against industry standards to identify improvement opportunities.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize automation strategy &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE automation manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applications automation. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility for test automation.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Define and evolve the automation roadmap, integrating performance, data, and security testing aligned with CI/CD pipelines. &middot; Architect reusable, scalable frameworks for UI, API, performance, and data testing using tools like Selenium, Playwright, Appium, and Rest Assured &middot; Establish automation governance, ensuring adherence to internal QA policies and regulatory standards. &middot; Evaluate and integrate modern tools into the QA ecosystem, ensuring seamless CI/CD integration and test management system compatibility. &middot; Define KPIs such as automation coverage, defect leakage, execution time, and ROI. Implement dashboards for real-time monitoring. &middot; Languages: Java, Python, JavaScript &middot; Tools: Selenium, Playwright, Appium, JMeter, Jenkins, Git, Azure DevOps &middot; Frameworks: BDD (Cucumber), TestNG, JUnit &middot; API Testing: Postman, SoapUI &middot; Database: SQL, Oracle, MongoDB &middot; Experience embedding automation into CI/CD pipelines and DevSecOps workflows. &middot; Expertise in synthetic data generation, Excel-based input handling, and validation logic. &middot; Build and maintain dashboards for execution history, defect tracking, and scenario-wise success rates. &middot; Lead and mentor automation engineers across pods and geographies. &middot; Collaborate with QA managers, DevOps, business analysts, and product owners. &middot; Drive knowledge-sharing sessions and capability-building initiatives.
 
 &middot; Act as a technical advisor in stakeholder demos and internal audits. &middot; Define and maintain automation strategy and frameworks. &middot; Conduct feasibility studies and tool evaluations. &middot; Oversee script development, dry runs, and batch execution. &middot; Ensure traceability and coverage across test artefacts. &middot; Troubleshoot and resolve technical issues. &middot; Track and report automation metrics and ROI. &middot; Ensure alignment with QA policy and regulatory mandates. &middot; Bachelor&rsquo;s/Master&rsquo;s in Computer Science, Engineering, or related field. &middot; ISTQB or equivalent certification preferred. &middot; Minimum 8&ndash;10 years in QA with 5+ years in automation leadership roles.
</div>

AVP, Technical Lead (Automation) - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

Global Business Shared Service

Key Responsibilities:1. Digital Strategy &amp; Roadmap<ul><li>Identify technology trends and evolving public sector digital governance frameworks relevant to SEDF</li></ul><ul><li>Develop and implement a comprehensive digital transformation strategy aligned with SEDF&rsquo;s objectives</li></ul>and Sindh Government&rsquo;s policies on economic development and digitalization2. Process Automation &amp; Optimization<ul><li>Lead the digitization of key processes, such as grant applications, SMEs funding disbursements, and performance tracking, M&amp;E systems, reduce manual intervention and improve transparency</li></ul><ul><li>Streamline workflows to enhance efficiency in SEDF&rsquo;s interactions with SMEs, government bodies, and partners</li></ul>3. Cybersecurity &amp; Data Governance<ul><li>Implement data protection, privacy, and cybersecurity measures in compliance with relevant public sector standards</li></ul><ul><li>Establish protocols for secure data storage, access, and disaster recovery</li></ul>4. Capacity Building &amp; Change Management<ul><li>Lead change management initiatives, training programs, and stakeholder engagement for smooth adoption of digital tools</li></ul><ul><li>Conduct training programs for SEDF staff and supported enterprises on digital tools, focusing on accessibility in Sindh&rsquo;s diverse regions</li></ul>5. Project Management &amp; Innovation<ul><li>Oversee digital transformation projects, ensuring timely delivery within budget and alignment with public sector procurement rules</li></ul>6. Stakeholder Engagement &amp; Reporting<ul><li>Liaise with Sindh Government IT department and private sector tech providers to secure partnerships</li></ul>and resources<ul><li>Prepare reports and dashboards to inform executive management and the Board on digital transformation progress</li></ul>Job Type: Contract Contract length: 24 monthsPay: Rs200,000.00 - Rs275,000.00 per monthWork Location: In person

Manager - IT Automation

Manager Digital Transformation

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Executive Customer Operations (Pak Capital-II KHI) KTR-II is responsible to ensure the availability and reliability of customer services, and timely restoration of complaints while maintaining KPIs.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Supervise and support the daily operations of the customer service team to ensure high performance and compliance with service standards.
 </li>
 <li>
 Monitor key performance indicators (KPIs) such as response time, resolution time, customer satisfaction.
 </li>
 <li>
 Handle escalated customer complaints and resolve complex service issues with a solution-oriented approach.
 </li>
 <li>
 Collaborate with cross-functional teams (sales, technical, store) to ensure seamless customer interactions and service continuity.
 </li>
 <li>
 Generate regular reports on customer operations performance and recommend actionable improvements.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 BS/BE/BSc. Engineering is required.
 </li>
 </ul>
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 2 to 3 Years of relevant experience
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 
 
 
 <ul>
 <li>
 FTTH
 </li>
 <li>
 GPON
 </li>
 <li>
 CRM
 </li>
 <li>
 Ticketing Tools
 </li>
 <li>
 Team management
 </li>
 </ul>
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
</div>

Executive Customer Ops Pak Cap-II KHI

Techsurge Pvt. Ltd.

8+ years of experience in building and leading multi-cultural teams across regionsExperience in design, develop, deploy and support global enterprise IT services using agile development and CD/CI framework.A comprehensive understanding of the banking sector, including knowledge of banking products, services, regulatory compliance, and industry trends.Understanding of IT infrastructure components, networking, servers, storage, and cloud computing, and the ability to design and manage a robust and scalable technology infrastructure.Profound knowledge of cybersecurity principles, data protection, and information security best practices to safeguard sensitive customer data and the bank's digital assets.Hands-on experience in identifying and managing technology-related risks and ensuring business continuity in the face of potential disruptions.Responsible for reporting for financial and project updates to central governance functions.Responsible for adhering to organizational guidelines of Risk and PMO practices.Experience in delivering projects in Trade Finance and understanding business functions across different verticals of Trade domain.Responsible for closing Internal and External audit recommendation within deadlines.Experience in vendor selection, contract negotiation, and vendor performance management to ensure successful technology partnerships.Knowledge of software development methodologies, programming languages, and software engineering best practices to oversee application development and implementation.Previous experience in spearheading digital transformation initiatives, implementing innovative technologies, and driving cultural change in the organization.Good understanding about emerging markets and capability build up.Working exposure to architecture, interfaces landscape and operational aspects at least within a mid-sized bank.Publish reports on new tools and technologies in market assessment report.Expertise in leveraging cutting-edge technologies, including robotic automation, artificial intelligence (AI), and machine learning, to drive digital transformation and automate critical initiatives.Ability to design, architect systems and solutions from scratchProficiency in working with a diverse technology stack, including UI Frameworks such as React Js, Spring boot microservices, SQL databases, MQ (Message Queue), API Gateway, and DevOps methodologies.Demonstrated expertise in designing and implementing cloud-based solutions, with a strong focus on Microsoft Azure and other cutting-edge cloud technologiesAbility to work as chapter lead in a dynamic / multi-tasked environment.Work Location: In person

Digital Transformation Lead

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence. 
You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments. 
 
This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively. 
 
Key Responsibilities 
1. Global Rider Engagement Strategy<ul><li>
Develop and own three brands' cross-regional rider engagement framework.</li><li>
Define engagement maturity tiers and minimum standards across markets.</li><li>
Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).</li><li>
Identify scalable best practices and reduce duplication across regions.</li></ul> 
2. Rider Communications Governance<ul><li>
Establish global communication principles, tone of voice, and governance standards.</li><li>
Improve clarity and consistency of in-app, push, email, and policy communications.</li><li>
Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.</li><li>
Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).</li></ul> 
3. Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)<ul><li>
Lead cross-regional RSAT analysis and standardize measurement methodology.</li><li>
Identify root causes of dissatisfaction and prioritize initiatives.</li><li>
Build structured reporting for senior leadership.</li><li>
Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).</li></ul> 
4. Rider Engagement Events &ndash; Best Practices &amp; ROI<ul><li>
Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).</li><li>
Develop scalable playbooks covering targeting, budgeting, execution, and measurement.</li><li>
Implement structured experimentation (control vs target group methodology).</li><li>
Establish ROI measurement standards to ensure data-backed investment decisions.</li></ul> 
5. Local Staffing &amp; Operating Model Optimization<ul><li>
Conduct cross-market assessment of rider engagement ownership and resourcing.</li><li>
Evaluate whether markets have the appropriate team structure, capability, and bandwidth.</li><li>
Recommend optimized operating models (centralized, hybrid, or local structures).</li><li>
Clarify role definitions, responsibilities, and governance mechanisms.</li><li>
Support implementation of revised structures where required.</li></ul> 
6. Cross-Regional Leadership &amp; Alignment<ul><li>
Lead structured cross-regional forums for alignment and knowledge sharing.</li><li>
Act as the central bridge between Global and Regional Ops.</li><li>
Influence stakeholders across APAC, EU, and TR without direct authority.</li><li>
Ensure engagement strategy aligns with broader business and operational priorities.</li></ul> 

Qualifications 
<ul><li>
4-6 years of experience in Engagement, Community, Operations, Marketplace, or Marketing roles.</li><li>
Proven experience managing multi-market or global programs.</li><li>
Strong analytical and data storytelling skills.</li><li>
Experience designing scalable frameworks and governance structures.</li><li>
Excellent stakeholder management skills across cultures and time zones.</li><li>
Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.</li></ul> 
Key Competencies<ul><li>
Strategic thinking with operational execution</li><li>
Data-driven decision making</li><li>
Cross-cultural leadership</li><li>
Structured experimentation mindset</li><li>
Clear and empathetic communication</li></ul> 
Success Metrics<ul><li>
Measurable improvement in RSAT across regions.</li><li>
Increased rider retention and reduced churn.</li><li>
Adoption of standardised engagement and communication frameworks.</li><li>
Demonstrated ROI from engagement events and initiatives.</li><li>
Clear, optimized local engagement ownership model across markets.</li><li>
Improved consistency and clarity in rider communications.</li></ul></div>

Manager, Rider Engagement

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