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customer service support manager

digibank outsource

banking application support senior clerk

SSC HR Solutions

<div>
 <ul>
 <li>
 BASIC FUNCTION:
 
 
 </li>
 </ul>
 Represeting the first line of support in relation to banking applications and solutions , responsible to provide the optimum support and guidance to end users acorss all bank's dpertment to optimize usability of information systems and SLA/OLA and increase the percentage of system avilability and stability .
 
 
 <ul>
 <li>
 WORK PERFORMED &amp; MAJOR DUTIES:
 </li>
 <li>
 To assist end users in solving their problems &amp; challenges related to varius banking applications and solutions as agreed SLA
 </li>
 <li>
 To support and conmtripute in supporting bank's clients in relation to self servcies and digital channles
 </li>
 <li>
 Resolve operational applications problems reported by the end user
 </li>
 <li>
 To monitor system avilability and data entigrity and report errors and inconsistencies and do the needfull escalations
 </li>
 <li>
 To provide technical support for all areas of Material business. This includes ( Core banking , digital applications , other banking and buiness appilcations
 </li>
 <li>
 , software support, end user training , assist in preparation of add-hoc reporting and regulatory reporting ....)
 </li>
 <li>
 Perform setup and congiguration related to corporate internet banking and B2B customers
 </li>
 <li>
 Ensures efficient use of applications and business solutions
 </li>
 <li>
 Assist in preparing training programs for end users for banking application and new implemntations
 </li>
 <li>
 Assist employee analyzing &amp; solving their application problems
 </li>
 <li>
 Receive user calls &amp; Request for assistance, and log them in IT Help Disk systems
 </li>
 <li>
 Escalate reported problems to responsible team within IT (Development team, networking, operation ... (
 </li>
 <li>
 Preparing incedent reports for reported problems/occurance and escalate to application support senior manager
 </li>
 <li>
 Reports applications problems and quries to related vendors through vendor help disk systems and follow up obtaiing solutions/system patches
 </li>
 <li>
 Assist in testing and deployemnt applications proplems fixes
 </li>
 <li>
 Monetoring software vendors performance accoring to SLA and support agreemnts and report any breaches or delay in resolutions to application support senior manager
 </li>
 <li>
 WORK CONTACTS:
 </li>
 <li>
 Has a frequent contact with various bank users to resolve reported proplems and occurances
 </li>
 <li>
 Has frequent contacts with external organizations who have electronic data transfer with the Bank (e.g. SWIFT, Master Card, Knet, ministries, etc..), other Banks and vendors
 </li>
 <li>
 Has frequent contacts with vendors and service providers to respolve reported proplems or service outage
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 FREEDOM TO ACT:
 </li>
 <li>
 Suggest solutions to resolve reported problems and improve automated internal controls
 </li>
 <li>
 Reports to IT applications Senior Manager
 </li>
 <li>
 Taking the appropriate immediate procedures to solve end user real time problems
 </li>
 <li>
 MINIMUM REQUIREMENTS (EDUCATION-EXPERIENCE-SKILLS):
 </li>
 <li>
 University Degree in Computer Science, Business, Banking, or equivalent
 </li>
 <li>
 0-2 year experience in related work field
 </li>
 <li>
 Knowledge of banking user and application systems
 </li>
 <li>
 Proficient with usage of standard diagnostic and testing of software tools
 </li>
 <li>
 Excellent English and Arabic communication skills, both verbal and written, and interpersonal skills to work in a multi-disciplinary and multicultural environment
 </li>
 <li>
 The ability to work under stress and beyond office hours to meet projected deadlines and milestones
 </li>
 <li>
 Able to work independently and within a team-spirited environment
 </li>
 </ul>
</div>

Banking Application Support Senior Clerk

Advansys

<div>
 
 Advansys
 
 is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
 
 
 Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, including oil and gas, real estate, specialized engineering, financial investment, food and manufacturing.
 
 
 We are seeking a highly skilled Senior Manual QA Engineer to lead end-to-end testing activities,
 
 
 ensure high-quality software releases and drive defect prevention strategies. The candidate will be responsible for functional, integration, regression, and UAT support across complex enterprise applications. The role requires strong analytical skills, deep understanding of QA methodologies, and experience working in Agile/SIT environments.
 
 
 
 Requirements
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or a related field
 </li>
 <li>
 </li>
 <li>
 Relevant certifications in software testing (e.g., ISTQB, CSTE) are a plus.
 
 
 </li>
 </ul>
 
 PERIENCE
 
 
 
 <ul>
 <li>
 </li>
 <li>
 5-8+ years of Manual QA experience
 </li>
 <li>
 </li>
 <li>
 Proven experience in managing testing efforts for complex systems.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Strong understanding of SDLC &amp; STLC
 </li>
 <li>
 </li>
 <li>
 Experience in Agile/Scrum methodology
 </li>
 <li>
 </li>
 <li>
 API testing experience
 </li>
 <li>
 </li>
 <li>
 SQL knowledge (data validation)
 </li>
 <li>
 </li>
 <li>
 Experience in SIT environment
 </li>
 <li>
 </li>
 <li>
 Knowledge of test management tools (Zephyr, TestRail, Azure Test Plans)
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 </li>
 <li>
 High attention to detail
 </li>
 <li>
 </li>
 <li>
 Ability to manage multiple projects
 </li>
 <li>
 </li>
 <li>
 Strong communication &amp; stakeholder management
 </li>
 <li>
 </li>
 <li>
 Leadership &amp; mentoring capability
 
 
 </li>
 </ul>
 
 Domain Knowledge (Preferred)
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Banking / Fintech
 </li>
 <li>
 </li>
 <li>
 Payments / Remittance system
 </li>
 <li>
 </li>
 <li>
 Core banking integration
 </li>
 <li>
 </li>
 <li>
 AML/KYC workflows
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Hybrid working model
 </li>
 <li>
 Social and medical insurance
 </li>
 <li>
 Transportation
 </li>
 </ul>
</div>

Senior Manual QA Engineer

Finaira

<div>
 At FinAIra, we are building the future of financial services, powered by intelligent, data-driven systems. We are seeking a foundational leader for our AI &amp; Machine Learning track. This is a core technology leadership position focused on research, development, and productization, acting as the bridge between our most advanced technical capabilities and the strategic needs of our financial services clients. You will be responsible for the strategic oversight and delivery of critical FinTech products or services. You will lead a team of top-tier scientists and engineers to build proprietary machine learning models that will become our core intellectual property and competitive advantage in the banking and FinTech landscape. This role will oversee multiple teams or complex AI/ML initiatives, drive the strategic direction and ensure the successful delivery of transformative AI solutions at scale.
 
 
 
 The difference you will make:
 
 
 
 <ul>
 <li>
 Recruit, lead, and mentor teams of world-class data scientists and engineers, fostering a culture of research, innovation, and engineering excellence. This includes managing other managers and lead individual contributors
 </li>
 <li>
 Drive the technical vision and architecture for our AI/ML platform across multiple initiatives. Design and oversee the development of scalable, production-grade machine learning systems for applications such as fraud detection, credit risk modeling, and agentic AI
 </li>
 <li>
 Partner with business development and product management to define new AI-powered service offerings. Ensure our R&amp;D roadmap is directly aligned with market opportunities, revenue goals, and client demand
 </li>
 <li>
 Act as the firm's senior technical expert on AI/ML in high-stakes client engagements, discovery workshops, and strategic planning sessions. Translate complex client challenges into tractable machine learning problems
 </li>
 <li>
 Guide multiple teams through the entire ML lifecycle, from data ingestion and feature engineering to model training, deployment, and monitoring. You are expected to be able to dive deep into the code and mathematical foundations, providing high-level technical guidance and troubleshooting
 </li>
 <li>
 Implement and enforce best practices for the machine learning development lifecycle (MLOps) across the organization to ensure robust, repeatable, and high-quality delivery of our AI solutions to clients
 </li>
 <li>
 Develop and articulate our firm's point of view on the application of AI in banking and FinTech, representing the company through white papers, conference presentations, and executive briefings
 </li>
 <li>
 Proactively manage complex service incidents, problems, and changes across multiple projects or product lines, ensuring effective communication and resolution with stakeholders
 </li>
 <li>
 Drive continuous service improvement initiatives, leveraging data analysis and client feedback to enhance value delivery
 </li>
 <li>
 Lead the gathering of critical client feedback and collaborate strategically with business development to enhance service offerings and shape product roadmaps
 </li>
 <li>
 Manage budget, resources, and project portfolios for the AI/ML service engineering function, ensuring alignment with strategic objectives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What you will bring to the role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Business Administration, or a related field. ITIL Expert or other advanced service management certifications strongly preferred
 </li>
 <li>
 Experience: 5+ years of hands-on software engineering experience, with at least 2 years in a leadership role managing software development teams
 </li>
 <li>
 Proven ability to engage with stakeholders and clients to define technical requirements and contribute to architecting enterprise-grade solutions
 </li>
 <li>
 Proven experience architecting, building, and operating scalable, distributed systems in cloud &amp; on-prem environments (AWS, GCP, Azure, Openshift, etc.)
 </li>
 <li>
 Expertise in modern backend development using languages like Go, Kotlin, Java, or Python
 </li>
 <li>
 Deep, practical experience with containerization and orchestration (Docker, Kubernetes), infrastructure as code (Terraform, Pulumi), and CI/CD tools
 </li>
 <li>
 Knowledge of Agile methodologies and practices
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience building financial-grade systems in banking, FinTech, or trading
 </li>
 <li>
 Experience in a professional services or technical consulting environment, delivering enterprise solutions
 </li>
 <li>
 Experience building a Platform-as-a-Service (PaaS) or developer platform for internal teams
 </li>
 <li>
 Knowledge of network architecture and cybersecurity principles
 </li>
 <li>
 Soft Skills:
 </li>
 <li>
 Strong leadership and people management skills
 </li>
 <li>
 Ability to inspire, motivate, and mentor software engineering teams
 </li>
 <li>
 Excellent analytical, critical thinking, and problem-solving skills
 </li>
 <li>
 Strong communication (verbal, written, presentation) and interpersonal skills
 </li>
 <li>
 Ability to translate complex technical concepts into business values
 </li>
 <li>
 Demonstrated ability to foster a culture of technical excellence and continuous improvement
 
 
 </li>
 </ul>
 Finaira is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
</div>

Senior Manager, AI Service Engineering

TAWANTECH

<div>
 
 About The Role
 
 
 
 We are looking for a
 
 T24 Developer
 
 who lives and breathes
 
 core banking systems
 
 and enjoys turning complex banking requirements into reliable, high-performance solutions. In this role, you will work at the heart of banking operations, customizing, enhancing, and integrating
 
 Temenos T24
 
 to support critical business functions.
 
 
 If you're excited about building stable, secure, and scalable core banking solutions &mdash; this role is for you.
 
 
 
 What You'll Be Doing
 
 
 
 <ul>
 <li>
 Design, develop, and customize Temenos T24 modules to meet business and regulatory requirements.
 </li>
 <li>
 Analyze banking requirements and translate them into efficient T24 solutions.
 </li>
 <li>
 Develop and maintain T24 routines, versions, enquiries, and reports.
 </li>
 <li>
 Support core banking integrations with surrounding systems (channels, payments, AML, reporting).
 </li>
 <li>
 Participate in core banking upgrades, patches, and migrations.
 </li>
 <li>
 Troubleshoot and resolve production issues, ensuring system stability and performance.
 </li>
 <li>
 Collaborate closely with business analysts, architects, and testing teams.
 </li>
 <li>
 Ensure compliance with banking standards, security policies, and best practices.
 
 
 </li>
 </ul>
 
 Banking Areas You'll Touch
 
 
 
 <ul>
 <li>
 Core Banking Operations
 </li>
 <li>
 Accounts &amp; Deposits
 </li>
 <li>
 Loans &amp; Financing
 </li>
 <li>
 Payments &amp; Transfers
 </li>
 <li>
 Customer &amp; CIF Management
 </li>
 <li>
 Regulatory &amp; Compliance-related processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 6+ years of experience working with Temenos T24.
 </li>
 <li>
 Strong hands-on experience in T24 development and customization.
 </li>
 <li>
 Solid understanding of core banking processes and workflows.
 </li>
 <li>
 Experience with T24 integration frameworks and interfaces.
 </li>
 <li>
 Familiarity with banking regulations and production support environments.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Experience with banking digital channels or payment systems
 </li>
 <li>
 Exposure to T24 upgrades or major core banking transformations
 </li>
 <li>
 Experience working in Gulf / GCC banking environments
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Temenos T24 (AA, Core modules, Enquiries, Versions, Routines)
 </li>
 <li>
 Java / JBase / TAFJ (as applicable)
 </li>
 <li>
 Interfaces &amp; Web Services
 </li>
 <li>
 SQL / Data Analysis
 </li>
 <li>
 Unix / Linux environments
 </li>
 </ul>
</div>

T24 Developer

QNBeyond Plus

<div>
 
 About the Role
 
 
 We are seeking an experienced
 
 Temenos Data Analyst
 
 to support data analysis, validation, and reporting initiatives related to our Temenos core banking ecosystem.
 
 
 In this role, you will work closely with engineering, data, and business teams to analyze and validate data extracted from core banking systems, ensuring high levels of data accuracy and consistency.
 
 
 The ideal candidate will have strong experience working with
 
 Temenos data structures
 
 , advanced SQL skills, and the ability to translate business requirements into meaningful analytical outputs.
 
 
 Key Responsibilities
 
 
 Temenos Data Management
 
 <ul>
 <li>
 Configure and manage
 
 Temenos Data Source (TDS)
 
 including provider setup, parameterization, and data imports/exports.
 </li>
 <li>
 Implement business rules using plugins and manage provider configurations.
 </li>
 <li>
 Ensure proper
 
 end-to-end data flow from Temenos core systems
 
 .
 </li>
 </ul>
 
 Data Analysis &amp; Validation
 
 <ul>
 <li>
 Analyze, validate, and reconcile data extracted from Temenos systems.
 </li>
 <li>
 Ensure
 
 data accuracy, completeness, and consistency
 
 across analytical outputs.
 </li>
 <li>
 Investigate data discrepancies and perform
 
 root cause analysis
 
 .
 </li>
 </ul>
 
 Data Querying &amp; Reporting
 
 <ul>
 <li>
 Design and execute complex data queries using
 
 Oracle Database, SQL, and PL/SQL
 
 .
 </li>
 <li>
 Support reporting and analytical requirements across business teams.
 </li>
 </ul>
 
 Data Processing &amp; Automation
 
 <ul>
 <li>
 Support data preparation and transformation using
 
 Python (Pandas)
 
 where required.
 </li>
 <li>
 Automate data-related tasks using scripting tools.
 </li>
 </ul>
 
 Collaboration
 
 <ul>
 <li>
 Work closely with business and reporting teams to translate requirements into
 
 data mappings and analytical outputs
 
 .
 </li>
 <li>
 Participate in
 
 Agile delivery processes
 
 , including backlog refinement and testing activities.
 </li>
 </ul>
 
 Support &amp; Documentation
 
 <ul>
 <li>
 Provide
 
 L2/L3 support for data-related issues
 
 within the Temenos ecosystem.
 </li>
 <li>
 Maintain documentation for data definitions, mappings, and usage guidelines.
 </li>
 </ul>
 
 Required Qualifications
 
 
 Experience
 
 <ul>
 <li>
 
 2&ndash;5 years of experience in data analysis or banking data environments
 
 </li>
 <li>
 Proven experience working with
 
 Temenos core banking data
 
 </li>
 </ul>
 
 Technical Skills
 
 <ul>
 <li>
 Temenos Data Source (TDS)
 </li>
 <li>
 Oracle Database
 </li>
 <li>
 SQL
 </li>
 <li>
 PL/SQL
 </li>
 <li>
 Data validation and reconciliation
 </li>
 </ul>
 
 Data Engineering &amp; Analytics
 
 <ul>
 <li>
 Python (Pandas) for data processing
 </li>
 <li>
 Data mapping and transformation
 </li>
 <li>
 Understanding of
 
 banking data flows and core banking integrations
 
 </li>
 </ul>
 
 Professional Skills
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Strong documentation and communication skills
 </li>
 <li>
 Experience working in
 
 Agile development environments
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience working with
 
 Temenos core banking platforms
 
 </li>
 <li>
 Experience supporting
 
 banking reporting and analytics initiatives
 
 </li>
 <li>
 Familiarity with
 
 data warehousing or analytics platforms
 
 </li>
 <li>
 Experience working in
 
 digital banking or fintech environments
 
 </li>
 </ul>
</div>

Data Analyst - Temenos

<div>
 
 About the Role
 
 
 We are looking for a talented
 
 Java Backend Developer
 
 to join our engineering team and contribute to building scalable, high-performance backend services for our digital banking platform.
 
 
 The ideal candidate will have strong experience in
 
 Java and Spring Boot
 
 , building
 
 microservices-based architectures
 
 , and developing secure, scalable APIs. You will work closely with product managers, architects, and frontend engineers to deliver reliable and efficient backend systems that power modern digital banking solutions.
 
 
 Key Responsibilities
 
 
 Backend Development
 
 <ul>
 <li>
 Design, develop, and maintain backend services using
 
 Java and Spring Boot
 
 .
 </li>
 <li>
 Build scalable
 
 microservices architectures
 
 supporting high-volume digital platforms.
 </li>
 <li>
 Develop and maintain
 
 RESTful APIs
 
 for internal and external integrations.
 </li>
 </ul>
 
 System Architecture
 
 <ul>
 <li>
 Contribute to system design and backend architecture decisions.
 </li>
 <li>
 Ensure high availability, performance, and scalability of backend services.
 </li>
 <li>
 Implement secure coding practices aligned with enterprise security standards.
 </li>
 </ul>
 
 Integration
 
 <ul>
 <li>
 Integrate backend services with internal systems and third-party platforms.
 </li>
 <li>
 Work with messaging systems such as
 
 Kafka
 
 or other event-driven technologies.
 </li>
 </ul>
 
 Collaboration
 
 <ul>
 <li>
 Collaborate closely with frontend developers, product managers, and QA teams.
 </li>
 <li>
 Participate in
 
 Agile/Scrum development processes
 
 .
 </li>
 </ul>
 
 Performance &amp; Quality
 
 <ul>
 <li>
 Write clean, maintainable, and testable code.
 </li>
 <li>
 Troubleshoot and optimize application performance.
 </li>
 <li>
 Ensure code quality through testing, code reviews, and CI/CD pipelines.
 </li>
 </ul>
 
 Required Qualifications
 
 
 Experience
 
 <ul>
 <li>
 3&ndash;7 years of experience in
 
 Java backend development
 
 .
 </li>
 <li>
 Strong experience with
 
 Spring Boot and microservices architecture
 
 .
 </li>
 <li>
 Proven experience building
 
 REST APIs
 
 .
 </li>
 </ul>
 
 Technical Skills
 
 <ul>
 <li>
 Java
 </li>
 <li>
 Spring Boot
 </li>
 <li>
 Microservices architecture
 </li>
 <li>
 RESTful API development
 </li>
 <li>
 SQL and relational databases (PostgreSQL, MySQL, or similar)
 </li>
 <li>
 Git version control
 </li>
 <li>
 Docker / containerization
 </li>
 <li>
 CI/CD pipelines
 </li>
 </ul>
 
 Security &amp; Integration
 
 <ul>
 <li>
 Authentication and authorization frameworks (
 
 OAuth2, JWT
 
 )
 </li>
 <li>
 API security best practices
 </li>
 </ul>
 
 Professional Skills
 
 <ul>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Ability to work in
 
 Agile environments
 
 </li>
 <li>
 Strong communication and collaboration skills
 </li>
 </ul>
 
 Preferred Qualifications
 
 <ul>
 <li>
 Experience with
 
 event-driven architectures
 
 (Kafka or similar)
 </li>
 <li>
 Experience with
 
 cloud platforms or container orchestration (Kubernetes)
 
 </li>
 <li>
 Experience building
 
 high-availability enterprise systems
 
 </li>
 <li>
 Experience in
 
 digital banking, fintech, or financial services platforms
 
 </li>
 </ul>
 
 
</div>

Java Backend Developer

Electrolux Group

<div>
 Tech
 
 
 Temporary
 
 
 
 Job Description
 
 
 
 
 Senior Oracle DB &amp; Application Administrator
 
 
 
 
 Role Summary
 
 
 
 As a
 
 Senior Oracle Database &amp; Application Administrator
 
 , you will act as a
 
 Subject Matter Expert (SME)
 
 responsible for the
 
 design, administration, performance, security, and availability
 
 of Oracle databases and enterprise applications, primarily
 
 Oracle E‑Business Suite (EBS R12.2) on Oracle Database 19c
 
 , running on
 
 Linux/Unix platforms
 
 .
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide end‑to‑end administration, support, and enhancement of Oracle E‑Business Suite (R12.2) and associated Oracle Database 19c environments (production and non‑production).
 </li>
 <li>
 Install, configure, patch, upgrade, tune, and maintain Oracle databases and Oracle E‑Business Suite application tiers.
 </li>
 <li>
 Administer Oracle EBS security, workflows, auditing, concurrent managers, and application configurations.
 </li>
 <li>
 Perform and manage database backup, restore, cloning, refresh, and disaster recovery activities in coordination with the infrastructure team.
 </li>
 <li>
 Maintain high availability and data integrity through proper architecture design, monitoring, and operational controls.
 </li>
 <li>
 Support refresh of non‑production environments from production as required.
 </li>
 <li>
 Monitor database activity, application performance, and system resource usage to ensure optimal operation.
 </li>
 <li>
 Analyze and resolve performance issues across the database tier, application tier, and concurrent processing within Oracle E‑Business Suite.
 </li>
 <li>
 Conduct periodic database tuning, capacity planning, and forecasting of future resource needs.
 </li>
 <li>
 Provide proactive performance reporting and recommendations to development and business teams.
 </li>
 <li>
 Administer Linux / Unix operating systems, including installation, configuration, patching, upgrades, and security hardening.
 </li>
 <li>
 Maintain strong working knowledge of Red Hat Linux in support of Oracle Database and Application Server products.
 </li>
 <li>
 Ensure database and application security through policy definition, implementation of controls, and regular audits.
 </li>
 <li>
 Contribute to ITGC, IT audit, and compliance activities, ensuring adherence to internal standards and best practices.
 </li>
 <li>
 Define and enforce standards for database object security, integrity, and access control.
 </li>
 <li>
 Collaborate with infrastructure, development, and business teams to provide technical guidance and best practices.
 </li>
 <li>
 Troubleshoot and resolve database and application issues within agreed SLAs and OLAs internal an external.
 </li>
 <li>
 Participate in on‑call and out‑of‑hours support on a planned or emergency basis.
 </li>
 <li>
 Develop and maintain technical documentation, SOPs, and operational procedures.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Oracle Database 19c (Core DBA administration, tuning, troubleshooting)
 </li>
 <li>
 Oracle E‑Business Suite R12.2 (Apps DBA, security, workflows, concurrent manager)
 </li>
 <li>
 Oracle RAC, Data Guard, Oracle Enterprise Manager
 </li>
 <li>
 Oracle Single Sign‑On (SSO), WebLogic Administration
 </li>
 <li>
 OBIEE WebLogic Administration, Oracle WCI Administration
 </li>
 <li>
 Linux / Unix administration (Red Hat Linux)
 </li>
 <li>
 SQL and PL/SQL development (monitoring, alerts, reporting, auditing)
 </li>
 <li>
 Shell scripting and automation of day‑to‑day DBA tasks
 </li>
 <li>
 Experience deploying Oracle Forms and Reports
 </li>
 <li>
 Exposure to Apache and Tomcat (advantageous)
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 Minimum 5 years of experience as an Oracle Database / Applications DBA.
 </li>
 <li>
 Proven experience supporting ERP environments, specifically Oracle E‑Business Suite R12.
 </li>
 <li>
 Proven experience in database design, performance tuning, backup/recovery, and high availability.
 </li>
 <li>
 Solid understanding of ITGC and IT audit processes.
 </li>
 <li>
 Excellent English communication and documentation skills.
 </li>
 </ul>
</div>

Senior Oracle DB & Application Administrator

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