customer service representative Jobs in Cairo

customer service representative

software technical support engineer Jobs in Cairo

software technical support engineer

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assistant manager sales operations Jobs in Cairo

assistant manager sales operations

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customer service support manager

Tabadulat

<div>
 
 About Us
 
 
 
 We are a retail and institutional Islamic brokerage start-up based in Abu Dhabi, UAE.
 
 
 
 
 Our mission is to provide a world-class trading and investing platform that empowers both individual investors and financial institutions to access global markets in a Shariah-compliant way.
 
 
 
 
 We're building a platform that combines modern fintech infrastructure with Islamic finance principles - delivering simplicity, transparency, and trust to users across the region and beyond.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a dedicated and empathetic Customer Support Specialist to join our growing team at Tabadulat. In this role, you will be the first point of contact for our users - helping them navigate our platform, resolve queries, and experience the high standard of service that defines our brand.
 
 
 
 
 
 
 
 The ideal candidate is fluent in both Arabic and English, has a natural ability to connect with people, and is comfortable handling customer interactions across multiple channels including calls, live chat, and email. You will play a critical role in ensuring our clients feel supported, heard, and valued at every touchpoint.
 
 
 
 
 
 
 
 This is a fully remote role, and we are particularly looking for candidates based in Egypt who can support our Arabic-speaking user base across the GCC region.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 1.&nbsp; Customer Communication &amp; Support
 
 
 <ul>
 <li>
 
 Respond to customer inquiries via calls, live chat, email, and messaging platforms in a timely and professional manner.
 
 </li>
 <li>
 
 Provide clear, accurate, and helpful information about Tabadulat's products, services, and platform features.
 
 </li>
 <li>
 
 Handle and resolve customer complaints with empathy and efficiency, escalating complex cases to relevant internal teams when needed.
 
 </li>
 <li>
 
 Maintain a consistently high standard of service in all customer interactions, in both Arabic and English.
 
 </li>
 </ul>
 
 
 2.&nbsp; Account &amp; Onboarding Assistance
 
 
 <ul>
 <li>
 
 Guide new users through the onboarding and account registration process, including KYC document submission.
 
 </li>
 <li>
 
 Help customers troubleshoot account-related issues such as login difficulties, verification status, and transaction queries.
 
 </li>
 <li>
 
 Ensure customers understand how to use the platform's features, including trading tools and portfolio management.
 
 </li>
 </ul>
 
 
 3.&nbsp; Internal Coordination
 
 
 <ul>
 <li>
 
 Collaborate with compliance, operations, and product teams to resolve customer issues and relay feedback.
 
 </li>
 <li>
 
 Document customer queries, feedback, and recurring issues accurately in the system.
 
 </li>
 <li>
 
 Contribute insights from customer interactions to help improve the product and support processes.
 
 </li>
 </ul>
 
 
 4.&nbsp; Quality &amp; Compliance
 
 
 <ul>
 <li>
 
 Adhere to regulatory and Shariah-compliance guidelines in all customer communications.
 
 </li>
 <li>
 
 Ensure all interactions are logged and handled in line with the company's data privacy and compliance policies.
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 
 1.&nbsp; Language &amp; Communication
 
 
 <ul>
 <li>
 
 Full professional proficiency in Arabic and English (written and spoken) - this is a mandatory requirement.
 
 </li>
 <li>
 
 Exceptional communication skills with the ability to explain complex financial concepts in simple terms.
 
 </li>
 </ul>
 
 
 2.&nbsp; Experience
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience in a customer support or client-facing role, ideally within fintech, banking, or financial services.
 
 </li>
 <li>
 
 Experience handling customer interactions across multiple channels (phone, email, chat).
 
 </li>
 </ul>
 
 
 3.&nbsp; Domain Knowledge
 
 
 <ul>
 <li>
 
 Basic understanding of financial products, brokerage services, or investment platforms is preferred.
 
 </li>
 <li>
 
 Awareness of KYC/AML processes and regulated financial environments is an advantage.
 
 </li>
 </ul>
 
 
 4.&nbsp; Soft Skills
 
 
 <ul>
 <li>
 
 Patient, empathetic, and calm under pressure.
 
 </li>
 <li>
 
 Strong problem-solving skills and a proactive mindset.
 
 </li>
 <li>
 
 Highly organized with excellent attention to detail.
 
 </li>
 <li>
 
 Comfortable working independently in a fully remote environment.
 
 </li>
 </ul>
 
 
 5.&nbsp; Location
 
 
 <ul>
 <li>
 
 Based in Egypt.
 
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive salary and benefits package.
 
 </li>
 <li>
 
 Direct collaboration with the founding team.
 
 </li>
 <li>
 
 Mission-driven culture built on trust, innovation, and impact.
 
 </li>
 <li>
 
 Flexible remote work and career development opportunities.
 
 </li>
 </ul>
 
 
 
 
 
 If you are a motivated, bilingual customer support professional who is passionate about delivering exceptional service and wants to be part of a company building the future of shariah-compliant investing, we would love to hear from you.
 
 
</div>

Customer Service Support Manager

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Nawy

<div>
 The Customer Operations Manager at Nawy Real Estate is responsible for overseeing the entire customer operations function, ensuring a seamless and positive experience for customers throughout their journey. This leadership role involves managing daily customer service activities, optimizing operational processes, and collaborating closely with various departments to enhance customer satisfaction and retention.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and lead the customer operations team to deliver exceptional service and support
 </li>
 <li>
 Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistency and efficiency
 </li>
 <li>
 Oversee the handling of customer inquiries, complaints, and feedback, ensuring timely and effective resolution
 </li>
 <li>
 Collaborate with sales, marketing, and product teams to align customer operations with business objectives
 </li>
 <li>
 Implement and manage customer relationship management (CRM) tools and platforms to streamline workflows
 </li>
 <li>
 Analyze customer data and operation metrics to identify trends, challenges, and opportunities for improvement
 </li>
 <li>
 Design and track key performance indicators (KPIs) related to customer operations and satisfaction
 </li>
 <li>
 Facilitate training and development programs to enhance team capabilities and customer interaction quality
 </li>
 <li>
 Ensure compliance with company policies and regulatory requirements concerning customer data and interactions
 </li>
 <li>
 Drive continuous improvements in customer operational processes to increase efficiency and customer loyalty
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field
 </li>
 <li>
 At least 5 years of experience in customer operations or customer service management, preferably in real estate or a related industry
 </li>
 <li>
 Proven leadership skills with experience in managing and developing teams
 </li>
 <li>
 Strong analytical skills with the ability to interpret data to make informed decisions
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience with CRM software and customer operation platforms
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Knowledge of process improvement methodologies is a plus
 </li>
 <li>
 Fluency in English; additional languages are advantageous
 </li>
 </ul>
</div>

Customer Operations Manager

Concentrix

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Associate, Sales Manager

Haitian Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Perform installation, alignment, and commissioning of injection molding machines.
 </li>
 <li>
 Diagnose and repair mechanical, electrical, or control issues in injection molding machines.
 </li>
 <li>
 Provide technical support and maintenance services during and after the warranty period.
 </li>
 <li>
 Assist the warehouse team with outbound shipment preparations of injection molding machines and accessories.
 </li>
 <li>
 Organize and manage shipping documents including delivery orders, acceptance forms, and inspection reports.
 </li>
 <li>
 Collaborate with internal departments (sales, logistics, and engineering) to ensure smooth after-sales operations.
 </li>
 <li>
 Prepare and submit service reports and feedback to the service manager.
 </li>
 <li>
 Provide on-site training and basic machine operation guidance to customers when needed.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Diploma or above in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields.
 </li>
 <li>
 1&ndash;2 years of experience in injection molding machine installation or service.
 </li>
 <li>
 Strong troubleshooting, communication, and customer service skills.
 </li>
 <li>
 Willing to take global business trips.
 </li>
 </ul>
 
 
</div>

Service Engineer

<div>
 
 
 Ensure close collaboration with the sales team to offer comprehensive pre-sales support in order to successfully meet sales targets. Clearly demonstrate the value of the company's solution to potential customers. Enhance proficiency in the Microsoft Dynamics 365 technical approach and develop proposal plans to identify optimal solutions that align with the requirements for successful proposals.
 
 
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Secure new customer wins for Microsoft Dynamics: Maximize up-sell and cross-sell opportunities by collaborating with the Customer Lifecycle Manager and Partner Connection Manager.
 </li>
 <li>
 Present Microsoft&rsquo;s Dynamics value propositions and differentiation that align with customers&rsquo; business objectives and IT initiatives based on expertise in solution selling techniques and selling cloud-based solutions.
 </li>
 <li>
 Provide product overview and insights pertinent to customer needs and usage scenarios.
 </li>
 <li>
 Provide technical consultancy for Dynamics 365 Customer Engagement.
 </li>
 <li>
 Demonstrate a strong understanding of Microsoft Dynamics 365 and the Power Platform.
 </li>
 <li>
 Demonstrate aspects of the technical and business solution to customers over Teams
 </li>
 <li>
 Execute quick technical feasibility assessments and proposal developments for the customer's identified solutions.
 </li>
 <li>
 Act as the key technical contact for the SMB Vendor Tele team with potential customers
 </li>
 <li>
 Conduct group and one-on-one training across the Center on subjects of expertise
 </li>
 <li>
 Meet and exceed team-level monthly, quarterly, and annual targets for net new revenue and sales pipeline, as well as operational metrics
 </li>
 </ul>
 
 
 
 Skills Needed:
 
 
 
 <ul>
 <li>
 3-5 years of technology-related sales or business development experience; Experience working within a technical sales or presales environment is a Must.
 </li>
 <li>
 Exceptional presentation and demonstration skills and comfortable presenting at Senior Executive / Board level.
 </li>
 <li>
 Knowledge of Microsoft Dynamics 365 Customer Engagement solutions including the Sales, Customer Service and Customer Insights apps.
 </li>
 <li>
 Working knowledge of Dynamics 365 development options and capabilities.
 </li>
 <li>
 Knowledge of supporting Microsoft solutions including Microsoft 365 and Teams and how they operate with Dynamics 365.
 </li>
 <li>
 Solution Knowledge: Dynamics 365 Finance and Operations with minimum 3 years presales experience in D365. MB310/330/700
 </li>
 <li>
 Dynamics 365 Certifications is a must.
 </li>
 <li>
 Working understanding of complementary emerging technologies including AI and Microsoft Copilot.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, mathematics, or engineering.
 </li>
 <li>
 Exceptional interpersonal as well as verbal and written communication skills to succeed in a customer-facing role
 </li>
 </ul>
 
 
 
 Language skills:
 
 
 
 
 French: Fluent (verbal and written)
 
</div>

Presales Consultant (Dynamics 365)

COA Holding Company

<div>
 
 Job Descripton
 
 
 
 The Operations Manager is responsible for overseeing the daily operations of the clinic, ensuring efficient workflows, high-quality patient care, and exceptional service standards. This role requires strong leadership, operational excellence, and the ability to manage a dynamic, health-focused environment.
 
 
 a
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the clinic (front desk, call center, medical support, etc.)
 </li>
 <li>
 Ensure smooth patient flow and minimize waiting times
 </li>
 <li>
 Manage clinic staff schedules, attendance, and performance
 </li>
 <li>
 Supervise administrative and non-medical teams
 </li>
 <li>
 Coordinate between medical staff and administrative departments
 </li>
 <li>
 Monitor and improve patient experience and satisfaction
 </li>
 <li>
 Implement and maintain operational policies and procedures
 </li>
 <li>
 Handle operational issues and resolve escalations efficiently
 </li>
 <li>
 Ensure compliance with healthcare regulations and internal standards
 </li>
 <li>
 Manage inventory, supplies, and clinic resources
 </li>
 <li>
 Prepare operational reports and performance analysis
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Any Bachelor's degree is acceptable .
 </li>
 <li>
 Proven experience as an Operations Manager, preferably in a clinic or healthcare setting
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent organizational and problem-solving abilities
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Proficiency in Microsoft Office and clinic management systems
 
 
 </li>
 </ul>
 
 Special Requirement (Important)
 
 
 
 <ul>
 <li>
 The candidate must be physically fit and presentable, as the clinic operates within a sports/fitness-oriented environment.
 </li>
 <li>
 Ability to engage in a dynamic setting and maintain high energy levels throughout the workday is essential.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in sports clinics, physiotherapy centers, or wellness facilities
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Customer service excellence mindset
 </li>
 <li>
 Ability to handle pressure and multitask effectively
 
 
 </li>
 </ul>
 
 Location : New Cairo
 
 
 
 
 Interested Candidates can apply on : monica.wassim@coaholding.com
 
</div>

Operations Manager ( Clinic)

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