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bar manager

Mandarin Oriental

<div>
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Bar Supervisor
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Display full knowledge of food and beverage and dining venue offering.
 </li>
 <li>
 Ensure colleagues start and finish shifts at the correct time.
 </li>
 <li>
 Assist in setting up bar for all meal periods.
 </li>
 <li>
 Assist colleagues in setting up bar service stations according to MEP standards.
 </li>
 <li>
 Be familiar with all billing procedures.
 </li>
 <li>
 To handle all banqueting area relevant equipment.
 </li>
 <li>
 Attend daily meetings.
 </li>
 <li>
 Attend all mandatory training sessions arranged by MO.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador always.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities
 </li>
 <li>
 Follow the principle of the 5Ps &lsquo;Proper Planning Prevents Poor Performance&rsquo; at all times.
 </li>
 <li>
 Ensure correct quality, presentation and delivery of all drinks.
 </li>
 <li>
 Perform all administrative tasks designated to him/her by management.
 </li>
 <li>
 Supervise F&amp;B service by directing and supporting his/her subordinates.
 </li>
 <li>
 Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.
 </li>
 <li>
 Identify and carry out any specific training and development needs among the team.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Taking reservations accurately where necessary while keeping track of guest&rsquo;s preferences.
 </li>
 <li>
 Greeting and seating guests according to MO standards.
 </li>
 <li>
 Presenting the menu correctly to each guest.
 </li>
 <li>
 Offering suggested up-selling based on outlet policy.
 </li>
 <li>
 Serving beverages according to MO standards.
 </li>
 <li>
 Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
 </li>
 <li>
 Presenting the bill and handle payment procedures.
 </li>
 <li>
 Ensure guest satisfaction at all times and proactively seek feedback.
 </li>
 <li>
 Handling special requests from guests and VIPs.
 </li>
 <li>
 Implement service recovery actions and follow up.
 </li>
 <li>
 Bidding guests farewell when leaving the venue.
 </li>
 <li>
 Anticipating the guests&rsquo; needs by keeping control of service flow and identify potential bottle necks.
 </li>
 <li>
 Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.
 </li>
 <li>
 Ensure that the environment of the outlet is being maintained to MO standards.
 </li>
 <li>
 Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.
 </li>
 <li>
 Be aware of and comply with local and relevant Food Hygiene Standards.
 </li>
 <li>
 Wear any appropriate protective clothing provided by or recommended by the Hotel.
 </li>
 <li>
 Report any defects in the building, plant or equipment according to the Hotel procedures.
 </li>
 <li>
 Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
 </li>
 <li>
 Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.
 </li>
 <li>
 Be aware of Fire safety plans.
 </li>
 <li>
 Adhere to Safe &amp; Sound procedures regarding Health &amp; safety.
 </li>
 <li>
 Adhere to Safe &amp; Sound procedures regarding HACCP standards.
 </li>
 <li>
 Attend any training deemed appropriate by your Head of Department.
 </li>
 <li>
 To be responsible for the Safe &amp;Sound procedures followed by your peers.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Bar Supervisor

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25170381
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Day-to-Day Operations
 
 
 
 <ul>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 
 
 </li>
 </ul>
 
 Leading Food and Beverage Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Ensures and maintains the productivity level of employees.
 </li>
 <li>
 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
 </li>
 <li>
 Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
 </li>
 <li>
 Ensures compliance with all applicable laws and regulations.
 </li>
 <li>
 Ensures compliance with food handling and sanitation standards.
 </li>
 <li>
 Ensures staff understands local, state and Federal liquor laws.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Establishes guidelines so employees understand expectations and parameters.
 </li>
 <li>
 Monitors alcohol beverage service in compliance with local laws.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
 </li>
 <li>
 Ensures corrective action is taken to continuously improve service results.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 </li>
 <li>
 Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
 </li>
 <li>
 Ensures employees are treated fairly and equitably. Strives to improve employee retention.
 </li>
 <li>
 Ensures employees receive on-going training to understand guest expectations.
 </li>
 <li>
 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Ensures recognition is taking place across areas of responsibility.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Assists servers and hosts on the floor during meal periods and high demand times.
 </li>
 <li>
 Recognizes good quality products and presentations.
 </li>
 <li>
 Supervises daily shift operations in absence of Assistant Restaurant Manager.
 </li>
 <li>
 Oversees the financial aspects of the department including purchasing and payment of invoices.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Restaurant Manager - The Pavilion (Short-Term)

<div>Additional Information 
Job Number25170381 
Job CategoryFood and Beverage &amp; Culinary 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25170381
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 직무 요약
 
 
 
 책임 영역에는 레스토랑/바 및 룸서비스(해당되는 경우)가 포함됩니다. 데일리 레스토랑 운영을 감독하고 메뉴 계획을 지원하며, 위생 기준을 유지하고, 피크 식사 시간 동안 직원과 호스트 를 지원합니다. 고객과 직원 만족도를 지속적으로 개선하고 담당 분야의 재무 성과를 극대화하기 위해 노력합니다. 목표를 달성하는 데 필요한 교육을 결정한 다음 계획을 실행합니다.
 
 
 
 후보자 프로필
 
 
 
 교육 및 경험
 
 
 <ul>
 <li>
 고등학교 졸업장 또는 검정고시, 식음료, 요리 또는 관련 전문 분야에서 4년 경력.
 
 
 </li>
 </ul>
 또는
 
 
 <ul>
 <li>
 공인된 대학에서 식음료 관리, 호텔 및 레스토랑 경영, 호스피탈리티, 경영학 또는 관련 전공으로 2년제 학위 취득, 식음료, 요리 또는 관련 전문 분야에서 2년 경력 보유.
 
 
 </li>
 </ul>
 
 핵심 업무 활동
 
 
 
 
 일상적인 운영 관리
 
 
 
 <ul>
 <li>
 직원을 감독하고 관리합니다. 모든 일상 업무를 관리합니다. 직원 부재 시 업무를 수행할 수 있을 만큼 직원의 직무를 잘 이해합니다.
 </li>
 <li>
 레스토랑, 바/라운지 및 룸서비스 구역에서 서비스 및 위생 기준을 유지합니다.
 </li>
 <li>
 인력 수준을 검토하여 고객 서비스, 운영 요구 사항 및 재무 목표가 충족되는지 확인합니다.
 
 
 </li>
 </ul>
 
 식음료 팀 리드
 
 
 
 <ul>
 <li>
 대인관계 및 커뮤니케이션 기술을 활용하여 다른 사람을 이끌고, 영향을 미치고, 격려하며, 건전한 재무/비즈니스 의사 결정을 옹호하고, 정직성/청렴성을 보여주며, 솔선수범합니다.
 </li>
 <li>
 팀원 간의 상호 신뢰, 존중, 협력을 장려하고 구축합니다.
 </li>
 <li>
 적절한 행동을 보여주는 롤 모델 역할을 합니다.
 </li>
 <li>
 다른 사람의 개발 요구 사항을 파악하고 코칭, 멘토링 또는 기타 방법으로 그들의 지식이나 기술 향상을 돕습니다.
 </li>
 <li>
 업무의 우선순위를 정하고, 정리하고, 달성하기 위한 구체적인 목표와 계획을 수립합니다.
 </li>
 <li>
 직원의 생산성 수준을 보장하고 유지합니다.
 </li>
 <li>
 효율적이고 효과적인 방식으로 부서별 목표를 통합하고 우선순위를 정할 수 있는 리더십, 비전 및 방향을 제시합니다.
 </li>
 <li>
 교육, 감독, 후속 조치 및 실무 관리를 통해 모든 식음료 정책, 기준 및 절차를 준수하도록 합니다.
 </li>
 <li>
 모든 관련 법률 및 규정을 준수합니다.
 </li>
 <li>
 식품 취급 및 위생 기준을 준수합니다.
 </li>
 <li>
 직원이 지역, 주 및 연방 주류법을 이해하도록 합니다.
 </li>
 <li>
 Open,직원과의 개방적이고 협력적인 관계를 설정하고 유지하며 팀 내에서 직원들이 동일한 작업을 수행하도록 합니다.
 </li>
 <li>
 직원들이 기대치와 매개변수를 이해할 수 있도록 가이드라인을 설정합니다.
 </li>
 <li>
 현지 법률에 따라 주류 음료 서비스를 모니터링합니다.
 
 
 </li>
 </ul>
 
 탁월한 고객 서비스 보장
 
 
 
 <ul>
 <li>
 고객 만족과 고객 유지를 위해 기대 이상의 서비스를 제공합니다.
 </li>
 <li>
 개인이 고객의 요구 사항을 이해하고, 필요한 경우 안내, 피드백, 개별 코칭을 제공하도록 소통하고 지원하여 서비스를 개선합니다.
 </li>
 <li>
 일상적인 운영을 관리하고 품질을 기준을 보장하며 매일 고객의 기대에 부응합니다.
 </li>
 <li>
 고객 환대에 있어 리더십을 발휘하고 탁월한 고객 서비스의 모범을 보이며 고객 관계에 긍정적인 분위기를 조성합니다.
 </li>
 <li>
 직원들이 우수한 고객 서비스를 제공할 수 있도록 역량을 강화합니다.
 </li>
 <li>
 레스토랑의 고객 서비스 롤 모델 역할을 하며 우수한 고객 서비스의 모범을 보이고 고객 관계에 긍정적인 분위기를 조성합니다.
 </li>
 <li>
 고객 문제 및 불만 사항을 처리합니다.
 </li>
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 식사 중 또는 레스토랑을 떠나는 시점에 비공식적으로 고객과 만나 식음료의 품질, 서비스 수준 및 전반적인 만족도에 대한 피드백을 얻습니다.
 </li>
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 서비스 결과를 지속적으로 개선하기 위해 시정 조치를 취합니다.
 </li>
 <li>
 지속적인 개선에 중점을 두고 고객 만족도를 부서별 회의의 구성 요소로 포함합니다.
 </li>
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 업장 내 서비스 제공을 관리하여 고객이 도착하는 순간부터 떠나는 시점까지 최상의 서비스(예: 호스트의 인사, 주문 접수 및 식음료 제공 속도, 특별 요청 사항 처리, 결제 수금 및 재방문 권유)가 이루어지도록 합니다.
 
 
 </li>
 </ul>
 
 인적 자원 활동 관리 및 수행
 
 
 
 <ul>
 <li>
 성과 기준을 설정하고 성과를 모니터링하는등 부하 직원에게 지침과 방향을 제시합니다.
 </li>
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 다른 사람의 교육적 필요를 파악하고, 공식적인 교육 또는 훈련 프로그램이나 수업을 개발하며, 다른 사람을 가르치거나 지도합니다.
 </li>
 <li>
 직원들이 공정하고 공평하게 대우받도록 보장합니다. 직원 유지율 향상을 위해 노력합니다.
 </li>
 <li>
 직원들이 고객의 기대치를 이해할 수 있도록 지속적인 교육을 받도록 합니다.
 </li>
 <li>
 직원 피드백을 수렴하고, '오픈도어' 정책을 활용하고, 직원 만족도 결과를 검토하여 직원의 문제나 우려 사항을 파악하고 해결합니다.
 </li>
 <li>
 서비스 성과 개선을 위해 노력합니다.
 </li>
 <li>
 책임 영역 전반에서 인정이 이루어지고 있는지 확인합니다.
 
 
 </li>
 </ul>
 
 추가 책임
 
 
 
 <ul>
 <li>
 상사, 동료, 부하 직원에게 전화, 서면, 이메일 또는 대면으로 정보를 제공합니다.
 </li>
 <li>
 정보를 분석하고 결과를 평가하여 최상의 솔루션을 선택하고 문제를 해결합니다.
 </li>
 <li>
 식사 시간 및 수요가 많아 바쁜 시간대에는 직원과 호스트를 지원합니다.
 </li>
 <li>
 우수한 품질의 제품 및 프레젠테이션을 인정합니다.
 </li>
 <li>
 레스토랑 관리자 부재 시 일일 교대 근무를 감독합니다.
 </li>
 <li>
 구매 및 청구서 결재 포함하여 부서의 재무 측면을 감독합니다.
 
 
 </li>
 </ul>
 관리 역량
 
 
 
 리더십
 
 
 
 <ul>
 <li>
 적응력 - 변화가 자신과 타인에게 미치는 영향을 파악하고, 우선순위를 유연하게 조정하며, 변화의 이유와 그것이 업무에 미치는 영향을 모두 전달합니다.
 </li>
 <li>
 커뮤니케이션 - 복잡한 정보와 아이디어를 설득력 있고 매력적인 방식으로 다른 사람에게 전달하기 위한 맞춤화된 접근 방식, 언어적 및 비언어적 행동을 적절히 해석하고 이해를 보장하기 위해 적극적인 경청을 모델링합니다.
 </li>
 <li>
 문제 해결 및 의사 결정 - 복잡한 문제를 관리 가능한 부분으로 나누고, 결정을 내리기 전에 대안과 그 의미를 파악 및 평가하며, 중요한 결정을 내릴 때 다른 사람들을 참여시키고 동의를 얻는 방법을 모델링하고 코칭합니다.
 </li>
 <li>
 전문적인 태도 - 자신감을 전달하고 타인의 존경을 받는행동 양식을 보여주며, 좋은 첫인상을 남기고 회사의 가치에 부합하여 회사를 대표합니다.
 
 
 </li>
 </ul>
 
 실행 관리
 
 
 
 <ul>
 <li>
 팀 구축 및 기여 - 팀의 일원으로서 팀을 이끌고 참여하여 팀원 간의 결속력과 협업을 촉진하여 공동의 목표를 달성하기 위해 팀을 이끕니다.
 </li>
 <li>
 결과 추구 - 자신 및/또는 타인에 대한 높은 성과 기준을 설정하고, 업무 목표에 대한 책임을 집니다; 목표 달성을 위해 자신 및/또는 타인의 노력을 주도하고, 집중하고, 모니터링합니다; 요구되는 것 이상으로 적극적인 조치를 취합니다.
 </li>
 <li>
 계획 및 조직화 - 자신 및/또는 타인을 위한 행동 계획을 세우는 데 필요한 정보와 리소스를 수집하고, 목표를 달성하고 업무를 완료하기 위해 자신 및/또는 타인의 업무 요구 사항을 우선순위로 정하고 정리합니다.
 
 
 </li>
 </ul>
 
 관계 구축
 
 
 
 <ul>
 <li>
 동료 관계 - 조직의 목표와 지속적인 관계를 추구하기 위해 개방성, 신뢰, 자신감을 구축하는 방식으로 다른 사람들과 상호 작용합니다.
 </li>
 <li>
 고객 관계 - 고객 니즈에 대한 이해와 회사의 서비스 기준에 일치하는 행동을 바탕으로 관계를 개발하고 유지합니다.
 </li>
 <li>
 글로벌 마인드 - 다양한 스타일, 능력, 동기, 문화적 관점을 가진 직원과 비즈니스 파트너를 지원합니다; 차이를 활용하여 혁신과 참여를 유도하고 비즈니스 성과를 향상시키며, 직원들이 잠재력을 최대한 발휘할 수 있는 기회를 보장합니다.
 
 
 </li>
 </ul>
 
 인재 양성 및 조직 역량 창출
 
 
 
 <ul>
 <li>
 조직역량 - 조직 단위의 필요에 가장 적합하거나 목표를 지원하기 위해 팀 할당 및 업무 프로세스의 구조를 평가하고 조정합니다.
 </li>
 <li>
 인재 관리 - 개인이 업무 목표를 달성하는 데 필요한 기술과 능력을 개발하고 강화할 수 있도록 지침과 피드백을 제공합니다.
 
 
 </li>
 </ul>
 
 전문 지식 학습 및 적용
 
 
 
 <ul>
 <li>
 응용 학습 - 자신 및/또는 타인의 성과를 향상시키기 위해 학습 기회를 찾고 최대한 활용합니다.
 </li>
 <li>
 비즈니스 통찰력 - 비즈니스 정보를 이해하고 활용하여 일상적인 운영을 관리하고 팀, 비즈니스 및 관리 문제에 접근할 수 있는 해결책을 제시합니다.
 </li>
 <li>
 기술적 통찰력 - 특정 기능 영역의 전문 기술과 지식을 이해하고 활용하여 일상적인 비즈니스 운영을 수행 및 관리하고 기능별 도전 과제에 접근하기 위한 혁신적인 해결책을 제시합니다.
 </li>
 <li>
 재무/회계 - 재무 지식, 통제, 재고, 비용, 지출 및 모든 현금 취급 절차 및 정책에 대한 지식과 이해 .
 </li>
 <li>
 기본 역량 - 기본적인 업무 활동을 수행하는 데 필요한 기본 역량입니다.
 </li>
 <li>
 기본 컴퓨터 기술 - 기본적인 컴퓨터 하드웨어 및 소프트웨어(예: 개인용 컴퓨터, 워드 프로세싱 소프트웨어, 인터넷 브라우저 등)를 사용합니다.
 </li>
 <li>
 수학적 추론 - 업무 관련 문제를 해결할 수 있는 방식으로 빠르고 정확하게 덧셈, 뺄셈, 곱셈, 나눗셈을 하는 능력을 보여줍니다.
 </li>
 <li>
 구술 이해력 - 구어와 문장을 통해 제시된 정보와 아이디어를 듣고 이해하는 능력을 보여줍니다.
 </li>
 <li>
 독해력 - 업무 관련 문서의 문장 및 단락에 대한 이해도를 보여줍니다.
 </li>
 <li>
 작문- 청중의 필요에 따라 적절하게 서면으로 효과적으로 의사소통합니다.
 
 
 </li>
 </ul>
 
 메리어트 인터내셔널은 기회 균등 고용주로서 모두를 환영하고 기회에 대한 접근성을 제공하기 위해 최선을 다하고 있습니다. 우리는 직원 개개인의 고유한 배경을 가치 있게 여기고 존중하는 환경을 적극적으로 조성합니다. 우리의 최대 강점은 직원들의 문화, 재능, 경험이 풍부하게 어우러져 있다는 점입니다. 우리는 장애인, 재향군인 및 관련 법률이 보호하는 기타 모든 기준을 포함하여, 어떠한 보호 대상 기준에 대해서도 차별하지 않기 위해 최선을 다하고 있습니다.
 
 
 
 전 세계 100개 이상의 수상 경력에 빛나는 리츠칼튼은 고객이 머무른 후에도 오래도록 기억에 남을 특별한 경험을 선사합니다. 리츠칼튼은 우리를 찾는 고객들이 평생 좋은 추억을 간직할 수 있도록 세계 최고의 호스피탈리티 전문가들을 영입하고 있으며, 창의적이고, 사려 깊고, 열정적인 태도를 지닌 사람이라면 모두가 성공할 수 있다고 믿습니다.
 
 
 하루도 빠짐 없이 희소성과 특별함이 있는 럭셔리 서비스의 기준을 세우고 전 세계 고객에게 보살핌과 편안함을 드리기 위해 탁월한 서비스를 제공하는 것에 자부심을 느끼고 있습니다.
 
 
 여러분의 역할은리츠칼튼의 '골드 스탠다드(Gold Standards)'를 고객에게 매일 우아하고 사려 깊게 전달하는 것입니다. 골드 스탠다드는 리츠칼튼의 근간이며, 매일 우리가 지난 날보다 더 나은 사람이 되도록 인도하는 역할이 되어줍니다. 리츠칼튼을 성공적으로 이끈 문화, 즉 고객 서비스에 대한 토대와 신념을 통해 럭셔리 호스피탈리티 분야의 글로벌 브랜드 리더로서의 명성을 얻었습니다. 우리 팀의 일원으로서 여러분은 직원 약속, 신조 및 서비스 가치와 같은 골드 스탠다드에 대해 배우고 모범을 보일 것입니다. 리츠칼튼은 여러분이 하는 일과 여러분이 함께 일하는 사람들에 대해 자부심을 기회를 약속 드립니다.
 
 
 리츠칼튼에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다.
 
 최선
 
 을 다해 일하고,
 
 목표
 
 를 향해 달리며,
 
 훌륭한 글로벌 팀의 일원으
 
 로 최고의 나를 만들고 싶다면 리츠칼튼의 문을 두드리세요.
</div>

Mgr-Restaurant

Wyndham Hotels & Resorts EMEA

<div>
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 <li>
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 Provides the strategic direction for F&amp;B department of the hotel
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 Trains and develops the F&amp;B tram and provides support when required
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 Attends F&amp;B departmental meetings to address any issues or concerns for staff each department on a quarterly basis.
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 Ensures that the operational departments work effectively as one team with the F&amp;B departments to provide seamless service across the
 
 
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 operation.
 
 
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 In conjunction with the Executive Chef, prepares the sales promotions and mailings.
 </li>
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 Works closely with all F&amp;B HODs to ensure the hotel is in full compliance with licensing, regulations, Health &amp; safety policies, Food Hygiene
 
 
 </li>
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 regulations and other local policy and procedures.
 
 
 <ul>
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 Ensures health, safety and hygiene and other relevant legislative obligations are fulfilled.
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 Has a detailed understanding of the competitive landscape as a whole in your area/city including emerging trends.
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 Gathers for large events, oversees for medium/small events, guaranteed attendance numbers.
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 Assures bar inventory for functions, including opening and closing inventories, accurate bar summaries and cash deposits are prepared.
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 Ideally BA hotel Management / Business or equivalent
 </li>
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 Ideally F&amp;B Manager previously, progressive growth in F&amp;B Division (4 to 5 years relevant management experience)
 </li>
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 Preferably experience in a 4/5 star branded international hotel chain
 </li>
 </ul>
</div>

Restaurant Manager

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Resort &amp; Spa
 
 
 
 Muscat, Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 Job Summary/Purpose
 
 
 
 <ul>
 <li>
 The Resturant Manager is responsible for the operation, management and overall performance of the Food and Beverage operations. As such thecandidate will be directly involved in the day to day running of these areas in connection with staffing, customer services and product quality. Delegation of duties and responsibilities to his/her assistants is necessary to ensure the proper functioning of all phases of F&amp;B service in the areas under control. Implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies. It should be noted that Outlet Manager can be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.
 
 
 </li>
 </ul>
 
 As an Resturant Manager, we rely on you to :
 
 
 
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 <li>
 To reflect the Shangri-La&rsquo;s Barr Al Jissah Resort &amp; Spa, Muscat&rsquo;s philosophy by providing highest quality of friendly service to our customer. He/She is to lead by example, always adopting a positive attitude to keep team spirit at its highest.
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 To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision and control.
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 To motivate, educate and develop staff on a continuous basis to achieve an overall maximum of efficiency and confidence.
 </li>
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 We expect your outlet to be very busy due to high turnover which means most house guests and a lot of local guests will patronize this outlet. Therefore it is important that everything possible be done to give our guests a good impression of our hotel by making sure that food, service and all other facilities are of high quality.
 </li>
 <li>
 The cleanliness, tidiness and orderliness of the outlet is of utmost importance. Thus, a checklist has to be kept at all areas are inspected and faults corrected soonest possible, i.e. lighting, in door plants, walls, cushions, tables and stations. Furthermore, chinaware, glassware, silverware and napkins have to be checked constantly to maintain the standard required.
 </li>
 <li>
 To promote good relationship with regular guests. To handle any guest complaint effectively and diplomatically.
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 To maximize sales and revenues by providing good service and training his staff to up-sell.
 </li>
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 To capitalize on activities in the hotel and in the community, holidays and events that would bring in extra customers.
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 <li>
 To introduce gimmicks and promotions to the Director/Asst Director of F&amp;B to increase sales.
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 <li>
 To control the Food and Beverage cost of the outlet by implementing strict portion control to prevent any wastage or pilferage. To control the labor cost by proper sales forecasting and scheduling to minimize wastage of manpower.
 </li>
 <li>
 To ensure that all furniture, equipment, utensils and silverware under his charge are accounted for, properly handled regularly serviced and maintained to prevent excessive wear and tear.
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 <li>
 To communicate and present a positive attitude to provide leadership to all staff at all times in order to attain all desired goals.
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 <li>
 Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.
 </li>
 </ul>
</div>

Italian Restuarant Manager

<div>Additional Information 
Job Number25170378 
Job CategoryFood and Beverage &amp; Culinary 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Assisting in Management of Restaurant Team
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Monitors employees to ensure performance expectations are met.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Assists in supervising daily shift operations.</li></ul>
<ul><li>Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.</li></ul>
<ul><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul> 
Conducting Day-to-Day Restaurant Operations
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.</li></ul>
<ul><li>Ensures compliance with all restaurant policies, standards and procedures.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul>
<ul><li>Manages to achieve or exceed budgeted goals.</li></ul>
<ul><li>Performs all duties of restaurant employees and related departments as necessary.</li></ul>
<ul><li>Opens and closes restaurant shifts.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Encourages employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints, seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Meets and greets guests.</li></ul> 
Conducting Human Resource Activities
<ul><li>Supervises on-going training initiatives.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Coaches and counsels employees regarding performance on an on-going basis.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Restaurant Manager.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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