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customer service specialist

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Bupa Global

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Permanent
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 &bull; Fresh graduates with a medical background are welcome to apply
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 
</div>

BEI CS Consultant

Mercedes-Benz Egypt

<div>
 
 
 
 Main tasks:
 
 
 
 
 
 1- Debit/Credit Notes processing:
 
 
 <ul>
 <li>
 Issuing Credit and Debit Note requests to accounting relevant to ALL service &amp; parts topics (e.g.: Dealers&rsquo; 8% Parts Margin for Warranty Plus claims, Audatex Cross-Charging, Service Packages Incentive, OTD&rsquo;s, WMI, warranty claim audit and claim processing, Dealer Bonus Pay-out.. etc.)
 </li>
 <li>
 Issuing Debit notes for MB Warranty claims charge back
 </li>
 <li>
 Monitoring departmental expenses and preparing monthly reports
 </li>
 <li>
 Communicating findings to the relevant functions to promote accountability and transparency.
 </li>
 </ul>
 
 
 
 
 
 2 - Contractual agreements, Purchase Requisition/Orders &amp; Sales Order Processing
 
 
 <ul>
 <li>
 Supplier selection/registration and contracts renewals
 </li>
 <li>
 Support in procurement process from documentation prospective / required signatures
 </li>
 <li>
 Suppliers Annual PO&rsquo;s and invoicing
 </li>
 </ul>
 
 
 
 
 
 3- Logistic Center Support
 
 
 <ul>
 <li>
 Prepare manual sales / internal delivery sheets as required and accepted by system
 </li>
 <li>
 Central communication point for CS departments
 </li>
 <li>
 Support LC team for paper support from HQ
 </li>
 </ul>
 
 
 
 
 
 4 - ISO &ndash; Departmental Documentation Co-ordination
 
 
 <ul>
 <li>
 Assisting coworkers in preparing &amp; updating departmental Processes
 </li>
 <li>
 Coordinating with Operational Excellence regarding the departmental processes.
 </li>
 <li>
 ISO Documents Consolidation and availability on SharePoint
 </li>
 <li>
 Leading functional improvement and optimization process.
 </li>
 <li>
 coordinating strategic projects with broader implications for MB Egypt.
 </li>
 </ul>
 
 
 
 
 
 5- Retail network staff accesses control
 
 
 <ul>
 <li>
 Monitoring Dealer&rsquo;s staff accesses to Xentry Portal/After sales Plus according to dealer standards.
 </li>
 <li>
 Provide personnel with assigned privileges.
 </li>
 <li>
 Coordinate with management for approval of assigned privileges.
 </li>
 <li>
 Coordinating with the responsible department for implementing provided privileges.
 </li>
 </ul>
 
 
 
 
 
 6- Reporting &amp; Follow up
 
 
 <ul>
 <li>
 Monthly Warranty Claims credit reporting to Dealers
 </li>
 <li>
 Suppliers contract data base follow up and updates
 </li>
 <li>
 Presidency payments follow up
 </li>
 </ul>
 
 
 
 
 
 7- Road Side Assistance
 
 
 <ul>
 <li>
 RSA new retailed VINs biweekly submission
 </li>
 <li>
 RSA quarterly invoicing
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Training and qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration/Engineering or any equivalent field
 </li>
 </ul>
 
 
 
 
 
 Technical knowledge
 
 
 <ul>
 <li>
 Familiar with MS Office applications (Excel-Word-PowerPoint)
 </li>
 <li>
 Business analysis knowledge (Experience in BI tools is recommended e.g. tableau ,power BI&hellip;etc.)
 </li>
 </ul>
 
 
 Soft skills/individual competence
 
 
 <ul>
 <li>
 Interpersonal skills with the ability to work under pressure
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Reporting and process management
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 1-3 years of experience in related fields
 </li>
 </ul>
 
 
 
 
 
 Language
 
 :
 
 <ul>
 <li>
 Good command of English Language
 </li>
 </ul>
</div>

Customer Service Back Office Support Senior Specialist

Orange Egypt

<div>
 
 Purpose of the job
 
 
 
 Develop the Core Network elements through the introduction of new technologies/services to fulfill the network and Business needs and Provide Core Network capacity in order to fulfill the sales forecast needs.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Study the introduction of new technologies and services to the Core Network.
 </li>
 <li>
 Plan the Core Network capacity growth based on the available capacity on the switches versus the sales forecast.
 </li>
 <li>
 Plan the IMS capacity growth based on the sales and th enew services
 </li>
 <li>
 Develop the global network capacity growth plan and share it with the concerned teams; Core Switching, Packet Core, Transmission &amp; RAN, production, &amp; VAS so that each team can plan the requirements from his side.
 </li>
 <li>
 Act as Project Manager for the SW upgrade project over the IMS and the Core Network switches
 </li>
 <li>
 Supervise the implementation of new services and new network elements.
 </li>
 <li>
 Interface with the capacity team in the budget related subject and in the Core Network capacity issues.
 </li>
 <li>
 Handle any IOT tests and the integration between any network element and the switch, and resolve any technical problem.
 </li>
 <li>
 Define and handle all the IOT tests for the IMS with all the network elments and Services platforms.
 </li>
 <li>
 Seek for ideas and solutions for Core Network architecture to enhance the network KPI's.
 </li>
 <li>
 Plan future capacity expansion and network development needs with internal customers for the Switches and the IMS.
 </li>
 <li>
 Issue a weekly progress report, to the Head of Converged Voice core engineering &amp; impl. for the running projects and studies.
 </li>
 <li>
 Supervise the switches' &amp; IMS elements performance indicators to achieve best quality of service.
 
 
 
 </li>
 </ul>
 
 Job specification
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor degree in Communication Engineering
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 &ndash; 3 years of experience in relevant role
 </li>
 <li>
 Bachelor's degree in communication engineering
 </li>
 <li>
 Good knowledge in (Voice Core, Core Network, Core Switching, IMS, CS)
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Quick learner with ability to search for new ideas.
 </li>
 <li>
 Able to work under stress.
 </li>
 <li>
 Project management skills.
 
 </li>
 </ul>
</div>

Supervisor, Core Switching & IMS

Rayz Developments

<div>
 Rayz developments is launching in New Cairo and now hiring the following positions in the Sales team.
 
 -Property consultant
 
 -Senior property consultant
 
 -Sales Supervisor
 
 
 Requirements:
 
 -Very good communication and sales skills
 
 -Presentable
 
 -Experience in real estate is a must unless you're a fresh grad.
 
 
 Fresh grads are welcome to apply.
 
 
 We offer very attractive package either salary or commission in addition to social and medical insurance and a very special customized CRM software to make your work easier.
 
 Interested candidates are welcome to send their CV's to L.reda@rayz.com.eg
 
 or WhatsApp 01155666778
</div>

Real Estate Sales

Winners Coldwellbanker

<div>
 
 Company Description
 
 
 
 Winners Coldwellbanker is dedicated to transforming real estate opportunities into swift and meaningful successes for investors, buyers, and developers. Focused on efficiency, our team delivers personalized strategies that create immediate value, helping clients achieve their objectives quickly. Whether through investment guidance or support for real estate development projects, Winners is committed to delivering results. We pride ourselves on being a leading force in the real estate industry with a reputation for excellence and responsiveness.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Property Consultant role based in New Cairo. The Property Consultant will be responsible for identifying and managing real estate opportunities, leading sales and rental processes, and maintaining strong client relationships. Day-to-day tasks include providing property market insights, conducting client consultations, developing and implementing sales strategies, and coordinating property site visits. The consultant will also stay updated on market trends and assist clients with negotiations and documentation.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong sales and negotiation skills, with a proven ability to close deals
 </li>
 <li>
 Customer service and interpersonal skills to build and maintain client relationships
 </li>
 <li>
 Knowledge of the local real estate market and property trends
 </li>
 <li>
 Excellent communication and presentation abilities
 </li>
 <li>
 Fluency in written and spoken English; additional languages are a plus
 </li>
 <li>
 Proficiency in CRM software, Microsoft Office Suite, and online property tools
 </li>
 <li>
 Ability to multitask and work independently in a fast-paced environment
 </li>
 <li>
 A valid driver's license and reliable transportation
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Property Consultant

Element Real Estate

<div>
 
 Company Description
 
 
 
 Element Real Estate is a consulting firm specializing in comprehensive commercial and residential property solutions for investors across Egypt. With a focus on delivering superior service, we support clients in making informed real estate investment decisions. Renowned for our in-depth market knowledge and commitment to client satisfaction, we aim to foster long-lasting relationships while driving investment success.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in New Cairo for a Senior Property Consultant. The Senior Property Consultant will manage client consultations, provide expert guidance on property investments, and develop tailored solutions based on client needs. Responsibilities include promoting real estate offerings, negotiating sales transactions, and maintaining excellent customer service. The role involves staying informed about real estate market trends and building relationships with clients to achieve sales targets.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proficiency in Consulting, Real Estate, and Sales
 </li>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Ability to build rapport with clients and deliver tailored property solutions
 </li>
 <li>
 Experience in the real estate industry, with knowledge of the local market preferred
 </li>
 <li>
 Exceptional organizational and negotiation skills
 </li>
 <li>
 Proficiency with CRM systems and real estate tools is a plus
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or a related field is advantageous
 </li>
 </ul>
</div>

Senior Property Consultant

Blue Rock Real Estate

<div>
 
 Company Description
 
 
 
 Blue Rock Real Estate is a premier real estate brokerage in Egypt with offices in EDNC, New Cairo, and Galleria 40, Sheikh Zayed. We specialize in property transactions, including buying, selling, leasing, and investment opportunities, offering tailored and strategic solutions backed by expert market insights. As a trusted and results-driven partner, we prioritize professionalism and precision in all our services. We also place a strong emphasis on nurturing talent through continuous training, mentorship, and career development to ensure our team excels in their roles and exceeds client expectations.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Property Consultant located in New Cairo. The Property Consultant will be responsible for guiding clients through property transactions, including sales, purchases, or leases. Day-to-day tasks include consulting with clients to understand their needs, providing expert advice on the real estate market, conducting property tours, negotiating deals, and delivering exceptional customer service. Building and maintaining long-term relationships with clients to ensure their satisfaction is also a key part of the role.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Consulting and Real Estate, with an understanding of the property market and trends
 </li>
 <li>
 Exceptional Communication and Customer Service abilities to build and maintain client relationships
 </li>
 <li>
 Proven Sales skills with a track record of meeting or exceeding targets
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple client needs effectively
 </li>
 <li>
 Strong negotiation and problem-solving skills
 </li>
 <li>
 Ability to work independently and collaboratively within a team
 </li>
 <li>
 Prior experience in the real estate sector is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or a related field is preferred
 </li>
 </ul>
</div>

Explore 32+ Bei cs consultant in Cairo this April. Find roles across top companies and apply now to boost your career.

32 bei cs consultant jobs In Cairo

BEI CS Consultant

Customer Service Back Office Support Senior Specialist

Supervisor, Core Switching & IMS

Real Estate Sales

Property Consultant

Senior Property Consultant

Property Consultant