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Magic

<p>Magic Global Village, Dubai, United Arab Emirates</p> <b>Overview</b> <p><b>Join or sign in to find your next job</b></p><p><b>Role:</b> Bilingual Customer Support Specialist - Freelance, Remote</p><p>Magic Global Village, Dubai, United Arab Emirates</p><p>Join to apply for the <b>Bilingual Customer Support Specialist - Freelance, Remote</b> role at <b>Magic</b></p><p><b>Location:</b> Global+</p><p><b>Compensation:</b> $7.00 / hour</p> <b>Description</b> <p>About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.</p><p><b>Why does this role exist?</b> This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.</p> <b>The Impact you'll make</b> <p><b>Customer Support & Communication</b></p><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><p><b>Scheduling & Calendar Management</b></p><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><p><b>Student & Instructor Coordination</b></p><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><p><b>Administrative Organization</b></p><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <b>Skills, Knowledge and Expertise</b> <p><b>Required:</b></p><ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul><p><b>Your Superpowers:</b></p><ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul><p><b>You should apply if </b></p><ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> <b>What to expect</b> <p><b>Work Setup:</b></p><ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul><p><b>Working Hours:</b></p><ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul><p><b>Compensation:</b></p><ul><li>$7 per hour</li><li>No benefits package included</li></ul> <b>Benefits</b> <ul><li><b>Seniority level</b></li><li>Executive</li></ul> <b>Employment type</b> <ul><li>Part-time</li></ul> <b>Job function</b> <ul><li>Other</li><li>Industries: Software Development</li></ul><p>Referrals increase your chances of interviewing at Magic by 2x</p><p>Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.</p><p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>Accounts Receivable Specialist - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 2 days ago</p><p>ATM Technician Customer Support (UAE Nationals only)</p><p>Bilingual Executive Assistant - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 1 month ago</p><p>Global Village, Dubai, United Arab Emirates 23 hours ago</p><p>We're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English (B2 Level+) and French speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - (Bilingual- English/ French)

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English (B2 Level+) and Russian speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - (Bilingual- English/ Russian)

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core </b><b>Responsibilities
</b></h2><p></p><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p></p><p><b>
Required Education, Skills and Qualifications</b></p><p></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English (B2 Level+) and Russian speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p>
</p><p><b>Disclaimer
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core </b><b>Responsibilities
</b></h2><p></p><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p></p><p><b>
Required Education, Skills and Qualifications</b></p><p></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English (B2 Level+) and French speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p>
</p><p><b>Disclaimer
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min 1-2 years experience within airlines / travel industry.</li><li>A bilingual fluent English (B2 Level+) and Arabic or Hindi speaker.</li><li>Must be a graduate.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Good communication and interpersonal skills.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English (B2 Level+) and Chinese speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - (Bilingual- English/ Chinese )

Explore 4092+ Bilingual customer service in Dubai this December. Find roles across top companies and apply now to boost your career.

4092 bilingual customer service jobs IN Dubai

Bilingual Customer Support Specialist - Freelance, Remote

Customer Service Advisor - (Bilingual- English/ French)

Customer Service Advisor - (Bilingual- English/ Russian)

Customer Service Advisor - (Bilingual- English/ Russian)

Customer Service Advisor - (Bilingual- English/ French)

Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi )

Customer Service Advisor - (Bilingual- English/ Chinese )