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bilingual customer service

Pepper Play

We are seeking a Bilingual Customer Success Manager (English & Gulf Arabic) to deliver a premium support experience to our VIP customers. The ideal candidate will be fluent in both English and Gulf Arabic (UAE dialect), with the ability to communicate clearly and effectively across both languages. In this role, you will build and maintain strong relationships with high-value customers, address their unique needs, and ensure their gaming experience is seamless, engaging, and enjoyable. Key Responsibilities <ul> <li>VIP Customer Engagement: Proactively engage with VIP customers in both English and Gulf Arabic, building and nurturing strong relationships, understanding their preferences, and providing personalized support.</li> <li>Issue Resolution: Manage and resolve complex or escalated issues with professionalism and attention to detail, communicating effectively in the customer's preferred language.</li> <li>Account Management: Oversee VIP customer accounts, ensuring accuracy, up-to-date information, and providing clear assistance with account-related matters.</li> <li>Exclusive Offers & Rewards: Collaborate with marketing and promotions teams to deliver personalized offers, rewards, and exclusive experiences for VIP customers.</li> <li>Feedback & Insights: Collect and analyze feedback from VIP customers in both languages, providing valuable insights to improve the overall customer experience.</li> </ul> Skills <ul> <li>Bachelor's degree in a relevant field or equivalent work experience.</li> <li>Bilingual fluency: Must be fluent in English and Gulf Arabic (UAE dialect), with strong communication skills in both written and spoken form.</li> <li>Minimum 2 years of experience in customer support, preferably with VIP or high-value clients in the gaming industry.</li> <li>Customer-focused mindset with a passion for delivering exceptional service and understanding the unique needs of VIP customers.</li> <li>Strong interpersonal and communication skills, with the ability to adapt messaging based on language and cultural context.</li> <li>Excellent problem-solving and analytical skills, with the ability to resolve complex issues effectively.</li> <li>Proven ability to handle sensitive information with discretion and maintain confidentiality of VIP accounts.</li> </ul>

Bilingual Customer Success Manager(English & Gulf Arabic)

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

Superbytes

Customer Service Representative – On-Site (Dubai) Are you passionate about helping customers and solving problems efficiently? We&#x27;re looking for enthusiastic and dedicated Customer Service Representatives to join our dynamic team in Dubai. Location: Dubai (On-Site)Job Type: Full-timeExperience: 0 – 2 years (Freshers Encouraged to Apply) Key Responsibilities:1. Handle customer inquiries via phone, chat, and email with professionalism and accuracy2. Assist users with account-related issues including transactions, logins, and verifications3. Resolve complaints by providing appropriate solutions and alternatives within time limits4. Follow communication procedures, guidelines, and policies5. Maintain accurate records of interactions and transactions6. Provide timely feedback to internal teams for continuous improvement7. Ensure high levels of customer satisfaction through exceptional service8. Maintain a thorough understanding of product features and updates

Multilanguage Customer Service

FRSHR

<ul><li>Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.</li><li>Gather and analyze customer feedback to identify trends and suggest improvements to products and services.</li><li>Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.</li><li>Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.</li></ul>

Russian and Arabic Speaking Customer Service Executive

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

Amazon

A leading e-commerce company is seeking a Transportation Specialist in Dubai to manage and resolve logistics issues, communicate effectively with stakeholders, and analyze data to drive performance. The ideal candidate should have a Bachelor's degree, be fluent in Arabic and English, and possess advanced Excel skills. Experience in logistics is preferred. Join a dynamic team that supports customer satisfaction in a 24/7 environment.

Bilingual Trans Ops Specialist: 24/7 Logistics & Data

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146710
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 POSITION PURPOSE
 
 
 
 Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
 
 
 Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Answers incoming calls.
 </li>
 <li>
 Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
 </li>
 <li>
 Places outgoing calls.
 </li>
 <li>
 Receives messages and deliver the same in timely and efficient manner.
 </li>
 <li>
 Logs all service requests, defects, incidents in GXP
 </li>
 <li>
 Provides information about hotel services to guests.
 </li>
 <li>
 Understand the telephone operator board or PBX switchboard operations.
 </li>
 <li>
 Knows what action to take when an emergency call is required.
 </li>
 <li>
 Monitors automated systems including CCTV when engineering and maintenance department is closed.
 </li>
 <li>
 Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
 </li>
 <li>
 Assists in reporting telephone equipment or service complaints and problems.
 </li>
 <li>
 Trains or assists with training new telephone operators in performance of job duties.
 </li>
 <li>
 To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
 </li>
 <li>
 Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
 </li>
 <li>
 Must be polite and courteous while answering the phone.
 </li>
 <li>
 Keep records of calls placed and received by all departments and recording the call charges.
 </li>
 <li>
 Update all necessary information on the PMS /Opera.
 </li>
 <li>
 Upload all registered guests in house in CID (Criminal Investigation Department) system.
 
 
 </li>
 </ul>
 
 Minimum Knowledge/Experience/Training/Qualifications
 
 
 
 Qualifications: High school diploma or higher
 
 
 Specialized Knowledge: Hotel Property Management System (Opera)/ Starguest and MS
 
 
 Office
 
 
 Experience: At least 2 years working experience in a position
 
 
 relevant to the Front Office procedures from 5* hotels
 
 
 and resorts. Experience in working in remote locations is
 
 
 a strong asset.
 
 
 Individual Experience: The candidates should have one or more of the following
 
 
 
 Abilities/experiences/traits.
 
 
 
 <ul>
 <li>
 Fluency in English plus one additional language.
 </li>
 <li>
 Energetic and takes initiative. Is pro-active and persistent in
 
 
 </li>
 </ul>
 Pursuing and completing tasks. Strives to exceed expectations and goals.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service (Arabic Speaking)

Explore 7201+ Bilingual customer service in Dubai this November. Find roles across top companies and apply now to boost your career.