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customer service manager

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

ZOOMLION MIDDLE EAST

<div>
 
 
 ZOOMLION
 
 is seeking for an experienced and detail-oriented
 
 Service Management Manager
 
 to join our team in
 
 Dubai, UAE
 
 . This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
 
 
 ➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
 
 
 ➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
 
 
 ➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
 
 
 ➤ Lead department development, including recruitment, training, and performance management of team members.
 
 
 ➤ Execute other key tasks assigned by headquarters or senior management.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 
 
 ✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
 
 
 ✔️ Strong analytical and problem-solving skills with a proactive mindset.
 
 
 ✔️ Excellent coordination, communication, and leadership skills.
 
 
 ✔️ Proficiency in service management tools and MS Office applications.
 
 
 ✔️ With valid UAE driving license
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
 
 
</div>

Service Management Manager

Casagrand Builders Pvt Ltd

Position: Assistant Manager &ndash; CRM Location: Dubai Industry: Real Estate DeveloperJob Summary: We are seeking a proactive and customer-focused Assistant Manager &ndash; CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.Key Responsibilities:&middot; Manage the end-to-end customer relationship process from booking to handover.&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.&middot; Handle customer documentation, agreement execution, and payment follow-ups.&middot; Ensure timely updates to customers regarding project progress and possession timelines.&middot; Address customer concerns and provide effective resolutions.&middot; Support in CRM data management and maintaining accurate records.&middot; Assist in planning and executing customer engagement initiatives.&middot; Generate reports and MIS for management review.Requirements:&middot; Bachelor&rsquo;s degree in Business Administration or related field.&middot; Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm (mandatory).&middot; Excellent communication and interpersonal skills.&middot; Strong organizational and problem-solving abilities.&middot; Proficiency in MS Office and CRM software.&middot; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Asst. Manager -CRM

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Manager

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