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Unilever

<div><div>JOB PURPOSE</div>
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are eager to work in a compel supply network and lead the Customer service for PC, manage the shipment and financial planning then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
Key purpose of this role is to enables #1Supplier, through Primary Shipment Planning forward forecasting (Vol &amp; GSV) based on Norms (SPS), and ensure timely stock availability at DCs capturing short term risks and opportunities from IMS
Dynamix shipment forecasting for FY in line with Market Target Norms. 
Ensure market stock norms are maintained in line with IPM model (confirmed and aligned with business). 
Validate weekly market CAN-Do : Constrain SPS Unconstrained based on Supply confirmation, capped by SPS unconstrained, to cover IMS GAPs and Norms, created by CS Planners. 
Monitor plan vs delivery of total Arabia plan: weekly, monthly, quarterly and yearly. 
Validate CAN-Do generation for promo requirement by CS Planners. 
Accountable on Financial planning vol submission by the deadline: S&amp;OP and Opening. 
Leading DSR for Supply risks mitigations on both Primary and secondary, that should make Pri Cons &amp; IMS cons for S&amp;OP volume submission. 
Co-Lead S&amp;OE meetings with DFM to monitor IMS &amp; Shipment progress. 
POC for any extra requests and liquidations and update SPS/Can do accordingly. 
Coordinate with Deploy to support on execution risks mitigations: logistics, MDM, Finance, stock availability, co-packing etc. 
Supervise and manage E2E Reporting prepared by direct reports and share visibility with stakeholders. 
Responsible on LV/weekly Cando vs monthly forecast.
WHAT YOU NEED TO SUCCEED
Experiences &amp; Qualifications<ul><li>
Minimum 3 years of Customer Service or Planning experience
</li></ul>Skills
Stakeholder management 
Analytical skills 
Communication skills 
Technical System skills
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

PC Customer Service Assistant Manager

Encore Global

<div><h3 class="jobSectionHeader">Key Job Responsibilities</h3>
Financial Management and Reporting<ul><li>
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximisation and profitability using cost control measures in accordance with the company&rsquo;s standard operating procedures.</li><li>
Achieve Encore&rsquo;s financial goals for the location(s) by effectively managing labour, equipment sub-rentals and other costs.</li><li>
Understand and utilise operational and financial reports and completes standard and ad hoc reports accurately and on time.</li></ul><ul><li>
Utilise the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.</li><li>
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.</li><li>
Participate in business review presentations as needed, in collaboration with regional management.</li></ul><ul><li>
Review and manage location P&amp;L and develops action plans to address deficiencies/grow the business</li><li>
Confirms venue partners process all payments to Encore in a timely basis.</li></ul> 
Operations Management
<ul><li>Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.</li><li>
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.</li><li>
Anticipate equipment challenges and changes in a timely and professional manner.</li><li>
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.</li><li>
See the Big Picture by efficiently sharing labour and equipment within the local market.</li><li>
Attend all operational venue meetings such as daily stand up meetings with venue operations staff.</li><li>
In collaboration with the Health and Safety Manager and the Area Manager, ensure that all HSE guidelines are properly implemented.</li><li>
Promote a healthy and safe working environment at all times, and provide feedback to the Health and Safety Manager on all HSE issues at the venue.</li></ul> 
Sales Management
<ul><li>Work with regional sales teams to create effective sales strategies to maximise revenue per-event for assigned customers including upsell and cross-sell opportunities.</li><li>Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.</li><li>
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through the website, venue booking system, or other sources as assigned.</li></ul><ul><li>Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.</li><li>Collaborate with vendors and other departments/divisions of the company to capture and service events.</li><li>Understand event cost structure and incorporate into solution designs according to established profitability guidelines.</li></ul><ul><li>
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.</li><li>
Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.</li></ul><ul><li>Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events</li><li>Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.</li></ul> 
Customer Service
<ul><li>Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.</li><li>
Position will have oversight to personnel to assist with event execution.</li></ul><ul><li>
Exceed the expectations and needs of internal and external customers.</li><li>
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.</li><li>
Monitor small to medium size events and check in on customers throughout the day.</li><li>
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.</li></ul> 
Technical Ability
<ul><li>Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.</li><li>
Effectively utilises applicable company computer systems.</li><li>
Act as on-site technical expert as needed for events.</li><li>
Assist on the floor with operations as needed.</li></ul> 
People Development
<ul><li>Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.</li><li>
Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.</li><li>
Manage the HR activities including selection, performance management, and learning.</li><li>
Provide focused and continued coaching to develop the skills of team members.</li><li>
Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems.</li><li>
Recommend team members for training opportunities, as needed.</li></ul> 
Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.</div>

Technical Events Manager

Emirates Islamic

<div>Job Responsibility:
<ul><li>Leading and supervising a team of customer service representatives. This involves hiring, training, and evaluation CSRs, as well as providing coaching and guidance to ensure high-quality service delivery.
</li><li>Developing and implementing customer support strategies and procedures to improve customer satisfaction and promote customer loyalty. This includes setting service standards, establishing performance goals, and monitoring team performance to ensure adherence
</li><li>Assisting in the resolution of complex customer enquiries and escalations.
</li><li>Maintain a professional and empathic approach while handling challenging situations.
</li><li>Conducting regular quality assessments of customer interactions to ensure compliance with bank&rsquo;s policies, proper handling of enquiries, and adherence to service standards.
</li><li>Providing feedback and coaching to representatives to facilitate their professional development.
</li><li>Collaborating with internal stakeholders such as Product &amp; Proposition, Customer Experience and Ops, to identify process gaps and implement improvements that enhance overall customer experience.
</li><li>Continuously seeking opportunities to streamline procedures and increase efficiency.
</li><li>Gathering customer feedback and insights to inform strategic decisions and identify area for improvement.
</li></ul>Job Skills &amp; Qualifications:
<ul><li>Relevant education with minimum of Bachelor&rsquo;s Degree
</li><li>Relevant experience in similar job
</li></ul>What we offer you:
<ul><li>Competitive salary package
</li><li>Strong emphasis on work-life balance and wellbeing across the bank
</li><li>World-class Learning &amp; Development platform and career development
</li><li>Generous annual leave entitlement and Private Healthcare
</li><li>Preferential banking facilities for employees</li></ul></div>

Assistant Manager - Customer Service (BUB SZB Area)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

Virtual Customer Service Executive - Emiratized Role

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose 
</h5> <div>dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering &amp; retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world&rsquo;s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we&rsquo;d love to have you onboard. 
</div>As a Service Delivery Manager, Load Control - dnata , you will provide the required support and expertise to the staff on shift ensuring service delivery by dealing with any conflicts and issues raised by customers.
You will activate exception management plan or business continuity and develop staff performance on shift to ensure safe on-time performance amidst a service focused environment and in compliance with regulatory, legal and safety requirements and standard operating procedures. This role is based full-time in our Dubai office and will be on shift basis.
In this role, you will:
<div><ul><li>Plan the shift and ensure constant collaboration with key stakeholders as required.
</li><li>Plan and ensure implementation of relevant contingency and service recovery plans in case of any operational disruptions to ensure high level of safety performance.
</li><li>Ensure sufficient staff and support facilities are available for shift in cooperation with central allocations based on the agreed service standards.
</li><li>Supervise the day-to-day operations of the department to ensure that work processes are implemented.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follow up on corrective actions.
</li><li>Ensure Safety and compliance to quality standards at work including compliance to all relevant safety policies, procedures and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude and the implementation of BAPP.
</li><li>Provide expertise in their specialised area and act as the focal point of contact for key stakeholders, building and maintaining effective relationships with operational stakeholders.
</li><li>Collaborate and support internal stakeholders through effective customer relationship management and issue resolution.
</li><li>Ensure that customer&rsquo;s requirements are met and in compliance with regulatory, safety and legal requirements.
</li><li>Conduct spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services and KPIs to ensure continuous improvement of processes.
</li><li>Lead and support the team members to resolve issues and overcome operational challenges alongwith conducting shift briefings and reporting of incidents.
</li><li>Develop a complete on-shift summary highlighting key milestone, areas of development and support with recommendations.
</li></ul></div><h5 class="jobSectionHeader">Qualification 
</h5><div></div> 
To be considered for the role, you must meet the below requirements:
<div><ul><li>Bachelor&rsquo;s degree or Diploma in Business Administration, Aviation, Ground Handling or Customer Service.
</li><li>Minimum 6-10 years of experience in Aviation, Ground Handling or Customer Service.
</li><li>Advanced understanding of airlines customer service product (specific airport related requirements) and industry regulations for the assigned work area.
</li><li>Advanced understanding of the aviation terminology.
</li><li>Advanced Customer Management Skills.
</li><li>Proficiency in planning, organizing and quality orientation skills
</li><li>Advanced written and verbal communication Skills
</li><li>Advanced Safety Awareness Skills
</li><li>Proficient leadership skills with sound knowledge of budget and cost control.
</li>Proficient IT and Computer Literacy Skills 
<li>
</li></ul></div> 
You&rsquo;ll have an edge if you have:
<ul><li>Experience and knowledge in load control.
</li><li>Advanced knowledge of weight and balance requirements for aircrafts handled by dnata.
</li></ul>At dnata part of Emirates Group were committed to providing our employees with opportunities to grow and develop in their careers. So if you are looking for a challenging and rewarding opportunity apply today and join our team.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Service Delivery Manager

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Explore 1908+ Customer service manager in Dubai this March. Find roles across top companies and apply now to boost your career.