sales manager

marketing manager

key account manager

sales coordinator

hr manager

customer service manager

THE PIANO GALLERY

<p><b>Responsibilities:</b></p><ul><li>Lead and motivate the sales &amp; customer service team to achieve targets and deliver excellent customer experiences.</li><li>Monitor team performance, provide coaching, and resolve escalated issues.</li><li>Implement sales strategies, manage client relationships, and ensure high service standards.</li><li>Prepare reports and support management in process improvements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in sales and customer service leadership.</li><li>Strong communication, problem-solving, and team management skills.</li><li>Target-driven with a customer-first mindset.</li></ul><p>Job Type: Full-time</p>

Sales and Customer Service- Team Manager

Motorola Solutions

<div><h2 class="jobSectionHeader"><b>Company Overview
</b></h2><p>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that&rsquo;s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Department Overview
</b></h2>Managed and Support Services Middle East and Africa
<h2 class="jobSectionHeader"><br>
<b>Job Description
</b></h2><p>The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT), through to Two-way Radio products.
</p><p>This position is for someone typically transitioning from a technical or business role to a Customer facing operations role, whose responsibilities will include ensuring that the contractual commitments are met or exceeded for the ongoing support contracts, within the countries and accounts assigned. The CSM is also responsible for driving services growth, by promoting support services, either as part of a new solution sale or as a standalone service.
</p><p>This position requires a high degree of customer engagement, sales support skills coupled with program planning, and technical knowledge of the various systems and subsystems that form the portfolio. Ideally, experience in working within the delivery or support of complex software solutions will be a benefit
</p><p></p><p><b>Scope of Responsibilities / Expectations
</b></p><p></p><p><b><i>Operations
</i></b></p><ul><li>The Customer advocate, providing Customers with a single point of contact, to ensure service delivery and Service Level Agreements (SLA) compliance, including ensuring the correct level of quality escalations and timely resolutions are carried out
</li><li>Maintains product and software lifecycle plans including ensuring plans are provided/maintained from third party vendors
</li><li>Manages sub-contractors deliverables and adherence against Customer contractual commitments
</li><li>Executes the support service business plan, manage and report orders, revenue and costs, including identifying and implementing areas for improvement to ensure improved service margin, quality and best practice delivery
</li><li>Ensure a smooth transition from project implementation to warranty support and service delivery
</li><li>Manage the service contract renewal process for all assigned service agreements
</li></ul><p></p><p><b><i>Business Development
</i></b></p><ul><li>Engage with the Customer to identify upsell opportunities within existing accounts, including software support solutions that are adapted to the Customers operational needs, capabilities and in turn mitigate the Customers operational risks
</li><li>Support the account managers when engaging with the Customers including; Customer meetings, financial and commercial negotiations, road shows, etc.
</li><li>Support the Pre-sales team with tender/proposal costs, risks &amp; pricing, including supporting the Procurement team in sub-contractor scope , SLA&rsquo;s, commercial negotiations and contract set-up
</li></ul><h2 class="jobSectionHeader"><br>
<b>Basic Requirements
</b></h2><p><b>Personal skills, work and management style
</b></p><ul><li>Excellent communication skills in English (verbal, written and presentation).
</li><li>L ocal languages will be appreciated (Arabic or French)
</li><li>Experience either within a Level 2 Technical Support Operations, Project Management, or Customer Support business environment including the ability to work with the Customer / End users at both Management and User levels Effective stakeholder management skills (internal and external), including the ability to articulate ideas clearly and concisely
</li><li>Ability to plan, prioritise and meet strict deadlines, with a business, commercial and financial acumen including strong analytical skills
</li><li>Capable of working through commercial issues and recommending courses of action with experience of problem solving and conflict resolution
</li><li>Self-motivated and the ability to effectively prioritise and multi-task, demonstrate flexibility and ownership within a fast-changing and ambiguous environment
</li></ul><p></p><p><b>Security Clearance
</b></p><p>All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
</p><p></p><p>Travel will be no less than 50% of the time in the assigned region.
</p><p></p><p><b>Educational Background
</b></p><p>Successful candidates are likely to hold either a Bachelor&rsquo;s degree from an accredited institution within a business or technical field, OR a higher technical qualification plus a minimum of 5 years experience, OR a minimum of ten years&rsquo; experience working in an external customer interfacing role specifically in the Telecommunications, Software Enterprise or IT Industry.<br>
</p><h2 class="jobSectionHeader"><br>
<b>Travel Requirements
</b></h2>25-50%
<h2 class="jobSectionHeader"><br>
<b>Relocation Provided
</b></h2>None
<h2 class="jobSectionHeader"><br>
<b>Position Type
</b></h2>Experienced
<p></p><h2 class="jobSectionHeader"><b>Referral Payment Plan
</b></h2>No
<p></p><h2 class="jobSectionHeader"><b>Company
</b></h2>Motorola Solutions UK Limited-DDA
<p></p><p><b><i>EEO Statement
</i></b></p><p></p><p>Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
</p><p></p><p>We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</p></div>

Customer Support Manager

Keolis

<div><p>To develop strategy and exercise effective leadership in planning, development and management of stations and car parks. Through this, the Passenger Services Manager will contribute to the delivery of a safe, secure, reliable, world-class and customer focused environment within the Passenger Service Department and Dubai Metro.</p><p><b>
KEY RESPONSIBILITIES</b></p>
<ul>
<li>Plan, manage and lead allocated stations resources to deliver a reliable and a high standard of excellent Customer Service within the station and car park environments, and on the services of Dubai Metro.</li>
<li>Plan and manage a safe and secure environments within the station, car park and onboard services.</li>
<li>Ensure that the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents,Customer Service Agents, Car Park Controllers and Car Park Attendants are adequately trained in their particular function and provide additional training and support when necessary.</li>
<li>Monitor service delivery and manage the Lead Assessor, Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants to satisfy the committed performance targets.</li>
<li>Undertake a comprehensive check of all stations to ensure that they are in good order.</li>
<li>Dealing with cash management; ticketing management, metro fines and special events.</li>
<li>Advise the Head of Passenger Services and Operations Director of problems relating to the station and car park service delivery in a proactive and timely manner.</li>
<li>Manage and monitor manning level requirements and rostering for the station team.</li>
<li>Perform and act as Incident Officer and Silver Commander appointed by OCC Duty Manager.</li>
<li>Control and avoid overcrowding in station and on platforms, and ensure that passengers are entering/exiting the station in an orderly manner.</li>
<li>Conduct Level 3/2 Investigations as tasked by the Deputy Head of Passenger Service, Head of Passenger Service, Head of Operations/Head of Safety.</li>
<li>Approve, implement and action improvement measures resulting from investigations and / or operational experience.</li>
<li>Communicate and report details of incidents to Deputy Head of Passenger Service, Head of Passenger Service, senior management and public relations staff.</li>
<li>Contribute to the development and maintenance of standard operating procedures and work instructions with the Deputy of Head of Passenger Service, Head of Passenger Service, broader management team.</li>
<li>Conduct performance reviews, and manage any disciplinary action or grievances for the Group Station Supervisors, Station Masters, Station Agents, Customer Service Agents, Car Park Controllers and Car Park Attendants.</li>
<li>Meeting the Key Performance Indicators according to the targets agreed with the Deputy Head of Passenger Service and Head of Passenger Service.</li>
<li>Responsible for ensuring Group Station Supervisors / Station Masters accommodate customer satisfaction surveys and audits in their Stations and correctly implement the corrective actions to ensure that passenger services are all committed to keeping the benchmark high.</li>
<li>Manage the station staff to ensure the outputs delivered are to an appropriate standard, on time, and within the allocated budget.</li>
<li>Managing staff welfare.</li>
<li>Provide assistance to the training department to deliver training courses.</li>
<li>Ensure the on-going competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability.</li>
<li>Lead, manage and motivate the team, including coaching departmental supervisors or team leaders.</li>
<li>Complete annual and mid-year appraisals and identify any sub-standard performance or behaviour and ensure corrective action through employee development plans within the assigned stations.</li>
<li>Provide effective communications and information with internal and external parties in an efficient and timely manner.</li>
<li>Ensure that employees understand how they contribute to departmental and organizational goals.</li>
<li>Comply with all Keolis-MHI SMS Policies and Standard Operating Procedures and all local regional or contract related policies and procedures.</li>
<li>Perform and carry out other duties as instructed / directed by Deputy Head of Passenger Service Head of Passenger Service.</li></ul><br>
<p></p>
<p><b>
KNOWLEDGE REQUIRED</b></p>
<ul>
<li>OCC knowledge of systems and integration of the departments.</li>
<li>Thorough understanding of general station / train operations, Station / train crew management, roster arrangements, station / train operations, general depot working and OCC.</li></ul><br>
<p></p>
<p><b>
KEY SKILLS</b></p>
<ul>
<li>A mature, proactive and responsible approach to work with initiative and problem solving capability.</li>
<li>Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.</li>
<li>Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.</li>
<li>Good literacy and numeracy skills required for the role.</li>
<li>Ability to understand complex systems and possess good IT skills.</li>
<li>Strong organisational skills, detail oriented, and the ability to handle multiple priorities.</li>
<li>Values driven and people oriented.</li></ul><br>
<p></p>
<p><b>
EXPERIENCE</b></p>
<ul>
<li>A minimum of 10-12 years of relevant work experience with excellent commercial knowledge and the ability to think within substantially diversified company procedures.</li>
<li>A minimum of 5 years of leading and a team of drivers in providing transport services.</li>
<li>A minimum of 5 years of management experience and/ or Customer Service Management experience and supervising a team of front line staff delivering customer services.</li>
<li>Thorough significant experience of station/ train operations and associated activities.</li>
<li>Ideally has experience of working with Training and Assessment Programs.</li></ul><br>
<p></p>
<p><b>
EDUCATIONAL AND PROFESSIONAL QUALIFICATION</b></p>
<ul>
<li>Ideally a degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification;</li>
<li>Preferably a certified passenger train driver (Train).</li></ul></div>

Passenger Services Manager

Job openings for women in Dubai

<div><div><div><div><p>Activities Manager at Fortes</p>
<div><div><div><div>Administration
</div></div></div></div><p>Listed On: 6 August 2025</p>
<p>Expires On: 6 September 2025</p>
 <div></div><div><div>Dubai
</div></div><div><div><div><div>Fortes Group is looking for an enthusiastic and skilled Activities Manager to join their team.
</div></div></div></div></div></div></div><div></div><div><div><div><p>About the Role</p>
<p>
As the Activities Manager, you will be responsible for overseeing both sport and non-sport After School Activities (ASA) and Extracurricular Activities (ECA), with the aim of expanding the group's offerings, optimising resources, and achieving both top-line and bottom-line targets.
</p><p>Roles &amp; Responsibilities</p>
<p>
General Responsibilities:</p>
<ul><li>
ASA (After School Activities) will be managed fully with external stakeholders. This includes:
<ul><li>Scouting and onboarding new activity providers.
</li><li>Drafting and finalizing contracts in collaboration with Legal and Finance.
</li><li>Driving customer retention and provider engagement.
</li><li>Creating and executing sales strategies.
</li><li>Regular client engagement to ensure satisfaction and long-term partnerships.
</li><li>Monitoring quality of service and overall customer experience.</li>
</ul></li></ul><ul><li>ECA (Extra Curricular Activities) will be coordinated with internal stakeholders. This includes:
<ul><li>Scheduling and managing all internal extracurricular programs in collaboration with academic and admin teams.
</li><li>Ensuring smooth execution and optimal participation from students.</li>
</ul></li></ul><ul><li>Strategically drive and achieve revenue targets for ASA through program growth and efficiency.
<ul><li>Develop a strong operations strategy for both ASA and ECA for seamless execution.
</li><li>Prioritize the safety and well-being of every child across all activities by enforcing strict protocols.
</li><li>Lead the development of a children&rsquo;s club under the Fortes brand.
</li><li>Elevate the standard of ASA and ECA offerings through continuous innovation and service excellence.</li>
</ul></li></ul><p>
Connect &amp; Coordinate:</p>
<ul><li>
Drive business development based on current needs and trends.</li>
</ul><ul><li>Coordinate closely with:
<ul><li>External partners for ASA: ensure compliance, performance, and customer satisfaction.
</li><li>Internal departments for ECA: to manage scheduling and resources.</li>
</ul></li></ul><ul><li>Collaborate with the Legal and Finance teams to manage contracts and assess program viability.</li>
</ul><ul><li>Coordinate with Marketing to promote ASA and ECA across digital and offline platforms.</li>
</ul><ul><li>Align schedules with school events and academic calendars for optimal planning and execution.</li>
</ul><p>
Due Diligence:</p>
<ul><li>
Ensure complete documentation and approvals before the start of any ASA program.
</li><li>Maintain and update the ASA and ECA provider database to ensure all documents are valid and compliance is maintained.</li>
</ul><p>
Recording &amp; Reporting:</p>
<ul><li>
Ensure timely collection and reconciliation of monthly revenue reports from ASA providers.
</li><li>Track and report overdue payments.
</li><li>Create detailed reports on:
<ul><li>Occupancy and participation levels of ASA and ECA.
</li><li>Financial performance.
</li><li>Stakeholder feedback and improvement areas.</li>
</ul></li></ul><p>
Quality Assurance:</p>
<ul><li>
Conduct regular compliance checks to ensure ASA providers follow school policies and safety guidelines.
</li><li>Monitor facilities and activity spaces to ensure safety, cleanliness, and readiness.
</li><li>Report and address any issues of non-compliance swiftly.</li>
</ul><p>Candidate Profile</p>
<ul><li>Strong background and passion for ASA/ECA program management.
</li><li>Experience working with external vendors and internal school teams.
</li><li>Demonstrated leadership in customer service and stakeholder engagement.
</li><li>Strong organizational and communication skills.
</li><li>Proficiency in MS Office and activity/membership management software.
</li><li>Bachelor's or Master&rsquo;s degree preferred.
</li><li>Ability to handle multi-stakeholder coordination and event execution effectively.</li>
</ul><p>How to Apply</p>
<p>
At Fortes Group, we're committed to creating an inclusive and diverse workplace where every individual can thrive. If you're ready to make a difference and lead with passion, apply now.</p>
<p>
Apply at: http://www.fortes.co/Careers</p></div></div></div></div><p></p>

Activities Manager at Fortes

SilverDoor

<div>
 <p>
  <strong>
   Starting Salary:
  </strong>
  AED 90,000 per annum
 </p>
 <p>
  <strong>
   OTE:
  </strong>
  AED 108,000
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Silverdoor Dubai office, 5 days per week onsite
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a member of our high-performing and energetic account management team, you&rsquo;ll be instrumental in sourcing and securing accommodation for some of the world&rsquo;s most recognisable brands &mdash; from global financial institutions to top-tier TV and film production companies. You'll ensure every client receives exceptional, end-to-end service that exceeds expectations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The success and growth of our account management team is built on strong relationships. A key part of this role is developing rapport with customers and property partners alike. We prioritise phone communication above all other forms to foster genuine connections. The perfect candidate will:
 </p>
 <ul>
  <li>
   Provide a personalised, bespoke service to every customer, understanding their requirements and sourcing accommodation that match their needs
  </li>
  <li>
   Leverage key relationships to negotiate the best possible outcomes for customers
  </li>
  <li>
   Approach every enquiry with warmth, empathy, and enthusiasm, ensuring customers feel valued
  </li>
  <li>
   Go above and beyond to create exceptional experiences&mdash;every enquiry deserves the same energy and attention to detail
  </li>
  <li>
   Handle new opportunities via phone and email, managing reservations efficiently
  </li>
  <li>
   Be a reliable point of contact before, during, and after a customer&rsquo;s stay
  </li>
  <li>
   Accurately log enquiries into the system in real time
  </li>
  <li>
   Follow up on all enquiries to maintain strong client relationships
  </li>
  <li>
   Keep operations running smoothly by meeting SLAs and deadlines
  </li>
  <li>
   Be proactive in identifying new clients and business opportunities
  </li>
  <li>
   Deliver the highest level of customer service, keeping clients always informed
  </li>
  <li>
   Build product knowledge by attending familiarisation (FAM) trips, apartment viewings, and partner presentations
  </li>
  <li>
   Embrace teamwork&mdash;support and collaborate with colleagues to achieve shared goals
  </li>
  <li>
   Manage time efficiently and maintain accurate records
  </li>
  <li>
   Track and manage client payments as they become due
  </li>
  <li>
   Work closely with your manager to resolve any issues quickly and effectively
  </li>
  <li>
   Share your skills and expertise by assisting other departments with projects when needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience:
 </p>
 <ul>
  <li>
   Outstanding customer service
  </li>
  <li>
   Administration skills
  </li>
  <li>
   Travel/hospitality or relocation knowledge (desirable but not essential)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Skills:
 </p>
 <ul>
  <li>
   Great communication skills
  </li>
  <li>
   Excellent verbal &amp; written English
  </li>
  <li>
   Organised with attention to detail
  </li>
  <li>
   Enthusiastic
  </li>
  <li>
   Reliable
  </li>
  <li>
   Good numeracy skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <p>
  Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy &ndash; including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue!
 </p>
</div>


Client Account Support

SAFINAT AL SAHRAA TRADING CO LLC

<p>Hiring for an <b>Assistant Sales Manager</b> position with a minimum 3 years experience in sales at managerial level position is required for a leading trading company with following requirements:</p><p>Should have managerial level experience in distribution operations, customer service, human resources, administration and sales of the branch.</p><p>Should be able to train, coach, develop and motivate the branch personnel. Should possess strong leadership and analytical skills. Must have strong communication skills in English and Hindi both.</p><p>Should be able to assess local market and International market conditions and identify current and prospective sales opportunities to ensure that the sales targets are met.</p><p>Supervise and evaluate the branch staff to enhance individual productivity and ensure that they meet their targets</p><p>Liaise with other branches and work in line with company growth strategy&middot;</p><p>Prepare reports on branch performance w.r.t sales, collection etc. as and when required.</p><p><b>Salary</b>: up to AED 10500 including performance linked incentives (PLI's)</p><p><b>Additional benefits:</b></p><ul><li>Employment Visa,</li><li>Medical Insurance to you and your dependent,</li><li>life insurance</li><li>Annual leave ticket after every 2 years,</li><li>Gratuity benefits,</li><li>travel packages,</li><li>children school fees scholarship,</li><li>extensive all year long training,</li></ul><p>Job Type: Full-time</p><p>Pay: Up to AED10,500.00 per month</p>

Assistant Sales Manager

BellavisoMedicalCenter

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <br/>
 BellaViso is a renowned dental healthcare and aesthetic beauty provider in Dubai. We are dedicated to providing comprehensive, accessible, and appropriate care pathways for all ages. Using cutting-edge medical techniques and technologies, we offer specialized services in Dentistry, Dermatology, and Hair Removal.
 <br/>
 <br/>
 <strong>
  Role Description
  <br/>
 </strong>
 <br/>
 This is a full-time on-site role for a Customer Service Supervisor specifically tailored for a dental practice. The position is located in Dubai. The Customer Service Supervisor will be responsible for overseeing customer service operations, enhancing customer satisfaction, providing excellent customer support, and managing the customer service team. Daily tasks include supervising staff, handling customer inquiries, resolving complaints, and implementing customer service policies.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 <br/>
 <ul>
  <li>
   Supervisory Skills and Customer Service Management experience
  </li>
  <li>
   Customer Satisfaction and Customer Support skills
  </li>
  <li>
   Strong Customer Service skills
  </li>
  <li>
   Excellent communication and interpersonal abilities
  </li>
  <li>
   Ability to work effectively in a fast-paced environment
  </li>
  <li>
   Prior experience in a dental or healthcare setting is a plus
  </li>
  <li>
   Bachelor's degree in Business Administration, Management, Healthcare Administration, or a related field
  </li>
  <li>
   Dentist is a plus
  </li>
 </ul>
</div>


Customer Service Supervisor ( Dentist )

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