sales manager

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customer service representative Jobs in Dubai

customer service representative

marketing coordinator

customer service manager

ABC COFFEE COMPANY

<div>
 
 
 Service Manager at ABC Coffee Roasters, Dubai
 
 
 
 Required work experience: at least 3 years in hospitality
 
 
 ABC Coffee Roasters is a chain of premium cafes/reastaurants. Today, our company has 12 cafes (3 in Dubai), 2 central kitchens and 2 roasteries in 2 countries. (And next year - London)
 
 
 
 
 
 We are building the most recognizable coffee brand in Dubai and we are looking for a person for the position of a
 
 Service Manager
 
 who shares our values and ready to grow with our young team of enthusiasts.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 &middot; Supporting recruitment: sourcing, interviewing and candidate evaluation
 
 
 
 
 
 &middot; Onboarding and training new team members, including corporate culture, service standards, and floor mentoring
 
 
 
 
 
 &middot; Daily control of service, uniform, display, food and beverage standards
 
 
 
 
 
 &middot; Conducting final exams and arranging additional trainings as needed
 
 
 
 
 
 &middot; Driving improvements in service and team operations through feedback and regular audits
 
 
 
 
 
 
 Our expectations from you:
 
 
 
 &nbsp;
 
 &middot;
 
 Active attitude and people-oriented mindset
 
 
 
 
 
 &middot; English level&nbsp;C1, Russian would be an advantage
 
 
 
 
 
 &middot; Solid knowledge of service standards and team training experience
 
 
 
 
 
 &middot; Strong organizational, leadership and stress-resistance skills
 
 
 
 
 
 
 Terms of our cooperation:
 
 
 <ul>
 <li>
 Work schedule 6/1 (rolling days-off), 8-hour shifts
 </li>
 <li>
 Salary from 10000 AED
 </li>
 <li>
 Compliance with Labor Law
 </li>
 <li>
 Work in a large like-minded team
 </li>
 <li>
 Opportunity for professional growth and career development
 </li>
 </ul>
</div>

Customer Service Manager

Mrs Mika Restaurant

We are seeking a highly motivated Showroom Manager to oversee the daily operations of our showroom. The ideal candidate will have a passion for excellent customer service, a talent for visual merchandising, and a proactive attitude towards achieving sales targets.Responsibilities:&middot; Oversee daily showroom operations and ensure a seamless customer experience.&middot; Manage and train showroom staff to provide exceptional customer service.&middot; Conduct regular performance reviews, set KPIs, and ensure accountability across the team.&middot; Develop and maintain strong relationships with high-end clients.&middot; Oversee customer interactions, ensuring quick resolution of complaints and maintaining high satisfaction scores.&middot; Implement processes for customer follow-ups and feedback collection.&middot; Ensure compliance with company policies, and brand guidelines.&middot; Showroom operational efficiency and compliance audit scores.Requirements:&middot; 5+ years of proven experience as a Showroom Manager in a related industry.&middot; Strong background in premium or luxury products.&middot; Exceptional leadership, communication, and client-handling skills.&middot; Ability to analyze data and make strategic decisions.&middot; Proficient in Microsoft Office and SAP.&middot; Flexible schedule, including weekends and holidays as needed.Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per monthExperience:<ul><li>Team Management: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Automotive Showroom Manager

Al Tayer Insignia

<div>
 
 
 
 Harvey Nichols, Mall of Emirates
 
 
 
 
 About Us
 
 
 
 As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
 
 
 
 About the Role
 
 
 
 Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 Functional Roles &amp; Responsibilities
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyse sales data to maximize sales on day to day basis
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that the standards of grooming, presentation and professional conduct are set and maintained
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Motivate team members to achieve shared goals and acknowledge team and individual successes
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all new starters are inducted into the department team
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,
 
 
 
 About You
 
 
 
 
 Education/Certification and Continued Education
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School qualification
 
 
 
 Years of Experience
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 4 to 5 years retail sales or customer service experience
 
 
</div>

Supervisor

Laundryman

About the RoleWe are seeking an experienced and results-driven Assistant Operations Manager to oversee the end-to-end operations of our growing laundry and shoe care company. The successful candidate will be responsible for managing drivers, vendors, customer service, fleet, logistics, and business development, ensuring seamless operations and exceptional customer experiences.Key ResponsibilitiesTeam &amp; Driver Management<ul><li>Supervise all company drivers, ensuring professionalism, punctuality, and adherence to company standards.</li><li>Manage scheduling and route planning for efficiency.</li><li>Conduct driver training on safety, service, and customer care.</li><li>Ensure vehicles are clean, fuelled, and ready for daily operations.</li></ul>Fleet Management<ul><li>Oversee maintenance and operational readiness of the company&rsquo;s vehicle fleet.</li><li>Coordinate regular servicing, inspections, and repairs.</li><li>Ensure vehicle documents, insurance, and registration are always valid.</li></ul>Vendor &amp; Quality Control<ul><li>Manage relationships with dry-cleaning factories, shoe repair providers, and other vendors.</li><li>Monitor service quality daily and resolve disputes with clients or vendors.</li><li>Implement and audit SOPs to ensure consistent quality.</li><li>Track client items carefully from collection to return.</li></ul>Payments &amp; Timely Service<ul><li>Ensure on-time collection and processing of client payments.</li><li>Monitor driver schedules for timely collections and deliveries.</li><li>Maintain accountability of all transactions in the company system.</li><li>Apply corrective measures for repeated delays.</li></ul>Customer Service &amp; Support<ul><li>Oversee client communication via customer support systems (e.g., Zendesk).</li><li>Ensure professional, courteous, and timely responses to inquiries.</li><li>Investigate complaints, resolve issues, and implement service recovery strategies.</li><li>Monitor KPIs such as resolution time and customer satisfaction scores.</li></ul>Supplies &amp; Logistics<ul><li>Manage procurement and stock of operational supplies (bags, hangers, stickers, consumables).</li><li>Negotiate with suppliers for cost efficiency while maintaining quality.</li></ul>Sales &amp; Partnership Management<ul><li>Build and manage B2B partnerships with hotels, residences, offices, gyms, and holiday homes.</li><li>Develop and grow corporate accounts for bulk/recurring services.</li><li>Negotiate and secure exclusive partnership agreements.</li><li>Collaborate with marketing to create B2B packages and loyalty programs.</li></ul>Marketing &amp; Outreach<ul><li>Identify and manage advertising channels across hotels, communities, and digital platforms.</li><li>Coordinate with marketing teams on campaigns, promotions, and events.</li><li>Develop brand collaborations, community activations, and referral campaigns.</li><li>Track ROI on marketing initiatives and adjust strategy.</li></ul>Business Operations &amp; Strategy<ul><li>Oversee daily operations across all departments (drivers, vendors, logistics, customer service).</li><li>Implement KPIs for efficiency and customer satisfaction.</li><li>Prepare and present operational reports to senior management.</li><li>Drive process improvements and ensure compliance with company policies and local regulations.</li><li>Support HR with recruitment, training, and performance reviews.</li></ul>Growth &amp; Innovation<ul><li>Identify new revenue streams (e.g., premium services, express delivery, subscription models).</li><li>Develop loyalty and referral programs to increase retention.</li><li>Analyse competitor activity and market trends.</li><li>Collaborate with the tech team to enhance app/system features.</li><li>Lead pilot projects for new services and expansion opportunities.</li></ul>Requirements<ul><li>Proven experience as an Operations Manager, ideally in logistics, hospitality, or service industries.</li><li>Strong leadership and team management skills.</li><li>Excellent organisational and problem-solving abilities.</li><li>Strong vendor management and negotiation skills.</li><li>Proficiency with customer service platforms (e.g., Zendesk) and operational systems.</li><li>Ability to manage budgets, reporting, and performance KPIs.</li><li>Strong communication and interpersonal skills.</li><li>Bachelor&rsquo;s degree in Business Administration, Operations, or a related field preferred.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for professional growth in a fast-expanding company.</li><li>Dynamic work environment with a supportive leadership team.</li><li>Exposure to both B2C and B2B markets with room to innovate and shape company strategy.</li></ul>How to Apply: Please submit your CV along with a cover letter outlining your relevant experience and why you are the right fit for this role.Job Type: Full-time

Assistant Operations Manager

MANHATTAN AVENUE HOTEL LLC

A club manager oversees all club operations to ensure a smooth, profitable, and welcoming environment for members and guests by managing staff, coordinating events, handling budgets, and maintaining facilities, with responsibilities varying based on the club type (e.g., social, sporting, or entertainment). Key duties include staff recruitment and training, ensuring high customer service standards, managing finances, and upholding health and safety regulations.<ul><li>Core Responsibilities</li><li>Staff Management: Recruit, train, supervise, and motivate the club's workforce.</li><li>Operations Oversight: Manage daily club activities, from food and beverage service to entertainment and facility maintenance.</li><li>Financial Management: Develop budgets, monitor revenue and expenses, and prepare financial reports.</li><li>Customer Service: Ensure members and guests receive excellent service, address concerns, and resolve complaints.</li><li>Facility Maintenance: Maintain the cleanliness, safety, and optimal functioning of the club's facilities and equipment.</li><li>Marketing &amp; Events: Plan and execute events, develop strategies to attract patrons, and promote club services.</li><li>Compliance: Ensure adherence to relevant laws, regulations (like liquor or health codes), and health and safety standards.</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>WHY YOU LEAVING THE CURRENT JOB </li></ul>Experience:<ul><li>UAE CLUB : 5 years (Preferred)</li></ul>

Club Manager

Midea Group

<div>
 
 
 Summary Description
 
 
 
 
 
 
 Regional Service Manager is responsible for overseeing and managing the service operations of ME region. Their primary role is to ensure that authorized service partners meet performance standards and deliver high-quality service to customers.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 
 
 <ul>
 <li>
 Technical Support
 </li>
 <li>
 Product Training to service technicians
 </li>
 <li>
 Customer Service Delivery
 </li>
 <li>
 High level of communication with ASP, distributors, factories &amp; HQ
 </li>
 <li>
 Product quality Feedback to Factories &amp; claim follow-ups
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Cost / Revenue
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Good knowledge of ASP appointment and delivery operation
 </li>
 </ul>
 
 
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Managing and supervising authorized service partners within the region.
 </li>
 <li>
 Setting performance targets and goals for service partners and monitoring their progress.
 </li>
 <li>
 Conducting regular performance reviews and providing feedback to service partners.
 </li>
 <li>
 Collaborating with internal teams to ensure service partners have the necessary resources and support to deliver exceptional service.
 </li>
 <li>
 Analyzing service data and trends to identify areas for improvement and implementing corrective actions.
 </li>
 <li>
 Developing and implementing training programs for service partners to enhance their skills and knowledge.
 </li>
 <li>
 Ensuring compliance with company policies, procedures, and standards.
 </li>
 <li>
 Co-ordinate and manage customer service projects and initiatives.
 </li>
 <li>
 Identify and address staff training and coaching needs.
 </li>
 <li>
 Accept direction, follow instructions &amp; work well with other people.
 </li>
 <li>
 Focus on increasing revenue through spare parts &amp; accessories sale.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Job Requirements
 
 
 
 
 
 <ul>
 <li>
 Must have ability to get along with a broad customer base
 </li>
 <li>
 Knowledge and experience of consumer durable industries customer service management
 </li>
 <li>
 High level of communication skills using all methods like email, phone etc.
 </li>
 <li>
 In-depth knowledge of customer service principles and practices
 </li>
 <li>
 Ability to understand the product technicality &amp; provide training to service technicians.
 </li>
 <li>
 Graduate with Minimum 15 years of experience in customer service.
 </li>
 </ul>
 
 
 
 
 
 
 
 What You'll be Joining
 
 
 
 
 
 Midea Consumer Appliances FZCO is a Regional Head Quarter of Midea Group, a rapidly growing Fortune 500 company, with humanizing-technology and provide customized solutions based on our deep understanding of human nature, enabled by the joint forces of 55 years manufacturing excellence and global leading robotic and automation technology.
 
 
 The RHQ is based in Dubai where we house the most iconic brands from Midea Group portfolio: Midea, Toshiba, Eureka, and Master Kitchen. Our operational territory expands from the Europe, Middle East, Africa, CIS.
 
 
 Being experts in Home Appliances, we continue to create, develop, and evolve our solutions with one commitment only: &ldquo;To deliver the best products and services to our customers&rdquo;. We are proud of our agile, strong, and creative team who drive our growth.
 
 
 We constantly identify, recruit, cultivate and promote talents who are bold and have international vision. We strongly believe everyone has unlimited potential and in the power of innovation.
 
 
 With Midea Consumer Appliances FZCO you will receive lifelong training, the opportunity to grow professionally and personally, and you will work with and learn from the most dedicated and supportive teams imaginable. Talent is at the center of everything we do, join us and let&rsquo;s grow together.
 
 
 
 
 <ul>
 <li>
 Get to know more: https://www.midea-group.com/
 </li>
 </ul>
 
 
</div>

Regional Service Manager

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 
 
 
 Specific Job Accountability
 
 
 
 <ul>
 <li>
 Provide excellent customer service by attending to incoming calls within the quality guidelines
 </li>
 <li>
 Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
 </li>
 <li>
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 </li>
 <li>
 Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
 </li>
 <li>
 Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
 </li>
 <li>
 Maintains customer records by updating customer history through service requests/complaints and Notes
 </li>
 <li>
 Maintain confidentiality of the bank&rsquo;s customers and data
 </li>
 <li>
 Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
 </li>
 <li>
 Attend to special tasks assigned by team leader and Managers
 </li>
 <li>
 Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
 </li>
 <li>
 Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
 
 
 </li>
 </ul>
 
 Frameworks, Boundaries &amp; Decision-Making Authority
 
 
 
 <ul>
 <li>
 Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 </li>
 <li>
 Authorized to take decisions as per the approved authorization matrix
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 High School
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Attributes
 
 
 
 <ul>
 <li>
 Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
 </li>
 <li>
 Excellent communication skill in English &amp; Arabic
 
 
 </li>
 </ul>
</div>

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