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SEVEN

<div>
 The Customer Relations Back Office Manager is responsible for overseeing all non-member-facing customer service operations of the wellness club. This role ensures smooth administrative support for memberships, billing, bookings, and service coordination, enabling an exceptional member experience while maintaining accuracy, compliance, and operational efficiency.
 
 
 
 Key Responsibilities and Expectations:
 
 
 &bull; Manage back-office operations supporting front desk, coaches, therapists, and member services teams
 
 &bull; Oversee membership administration, including contracts, renewals, freezes, upgrades, and cancellations
 
 &bull; Ensure accurate processing of payments, invoices, refunds, and coordination with the finance team
 
 &bull; Monitor booking systems for classes, personal training, wellness treatments, and facilities usage
 
 &bull; Handle back-office resolution of member complaints and escalations
 
 &bull; Maintain accurate member records in CRM and club management systems
 
 &bull; Prepare operational and customer service reports (attendance, utilization, churn, service trends)
 
 &bull; Coordinate with sales, fitness, wellness, and operations teams to ensure service continuity
 
 &bull; Ensure compliance with company policies, data protection, and health &amp; safety documentation
 
 &bull; Improve internal workflows related to member onboarding, service delivery, and retention
 
 &bull; Manage and coach back-office customer service staff
 
 &bull; Support audits, internal controls, and system enhancements
 
 
 
 
 Skills and Competencies
 
 
 
 &bull; Strong understanding of customer service operations in wellness, fitness, or hospitality environments
 
 &bull; High attention to detail and administrative accuracy
 
 &bull; Strong coordination and people management skills
 
 &bull; Ability to work in a fast-paced, member-centric environment
 
 &bull; Analytical and reporting skills
 
 &bull; Proficiency in CRM, membership management, and booking systems
 
 &bull; Excellent written and verbal communication skills
 
 &bull; Fluent in English
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Hospitality, or related field
 
 &bull; 4&ndash;6 years of experience in customer service operations or back-office management
 
 &bull; Experience in a wellness club, fitness center, spa, or hospitality setting is highly preferred
 
 &bull; Team leadership experience is required
 
 
 
 
 Benefits
 
 
 Competitive Salary: Based on experience and role responsibilities
 
 Club Access: Full access to SEVEN Wellness Club facilities and classes
 
 F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
 
 Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands
 
 Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being
 
 
 
</div>

Back Office Manager (Customer Service)

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-focused Officer- Customer Service to join our dynamic team in Dubai, United Arab Emirates. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our clients, handling inquiries, and ensuring a positive customer experience.
 
 
 <ul>
 <li>
 Actively sell and cross-sell banking products and services to new and existing customers
 </li>
 <li>
 Process and assess customer requests, including account openings, online banking applications, and loan product applications
 </li>
 <li>
 Educate customers about automated channels such as ATM, call center, and online banking services
 </li>
 <li>
 Attract new customers through personal relations and existing customer referrals
 </li>
 <li>
 Meet individual sales targets and participate in daily retail sales team meetings
 </li>
 <li>
 Achieve monthly targets for onboarding customers to online and mobile banking applications
 </li>
 <li>
 Ensure high levels of customer satisfaction and contribute to achieving Net Promoter Score (NPS) targets
 </li>
 <li>
 Respond promptly and efficiently to customer inquiries forwarded from the call center
 </li>
 <li>
 Collaborate with colleagues and internal stakeholders to resolve customer issues
 </li>
 <li>
 Complete mandatory training programs to stay updated on bank products and services
 </li>
 <li>
 Adhere to bank policies, processes, and procedures, both internal and external
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Minimum of 2 years' relevant experience in the banking sector
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving abilities and attention to detail
 </li>
 <li>
 Proficiency in customer service software and CRM systems
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Strong sales skills and proven ability to meet targets
 </li>
 <li>
 Knowledge of online and mobile banking platforms
 </li>
 <li>
 Empathetic approach to customer service
 </li>
 <li>
 Ability to work collaboratively in a team environment
 </li>
 <li>
 Flexibility to adapt to changing customer needs and bank procedures
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Knowledge of local banking regulations and practices in the UAE
 </li>
 </ul>
</div>

Officer- Customer Service

Meydan Free Zone

<div>
 
 Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.
 
 
 
 
 
 As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic
 
 Assistant Manager - Client Servicing
 
 who will support the Acting Head, Client Servicing in overseeing daily operational activities. This role focuses on driving operational efficiency, ensuring regulatory compliance, improving service delivery, and building team capability through structured training and performance monitoring. The ideal candidate is an Arabic speaker with a proven track record of optimizing processes through data-driven reporting and continuous improvement.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance with Free Zone and government regulations.
 </li>
 <li>
 Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks.
 </li>
 <li>
 Coordinate with internal departments and external stakeholders, if needed (GDRFA, Free Zone authorities, typing centers, medical/Emirates ID partners, Third Party Authorities) to ensure smooth processing.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Efficiency
 
 
 <ul>
 <li>
 Lead and support continuous improvement initiatives using Six Sigma/Lean methodologies to enhance efficiency, reduce errors, and improve customer experience.
 </li>
 <li>
 Document, review, and standardize SOPs, workflows, and checklists across licensing and visa operations.
 </li>
 <li>
 Track KPIs and operational metrics; recommend corrective actions based on trend analysis and root cause findings.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Prepare accurate and timely operational reports (daily/weekly/monthly) covering volumes, TAT, compliance, rework rates, and productivity to support management decision-making and capacity planning.
 </li>
 </ul>
 
 
 
 
 
 Training &amp; People Development
 
 
 <ul>
 <li>
 Design and deliver structured onboarding and refresher training programs for operations staff.
 </li>
 <li>
 Conduct process briefings, quality clinics, and coaching sessions to uplift team capability and consistency.
 </li>
 <li>
 Support performance reviews by providing feedback and improvement plans.
 </li>
 </ul>
 
 
 
 
 
 Quality &amp; Compliance
 
 
 <ul>
 <li>
 Ensure adherence to Free Zone regulations, Third-Party Authorities, GDRFA requirements, and internal policies.
 </li>
 <li>
 Conduct internal audits and quality checks; implement corrective and preventive actions.
 </li>
 <li>
 Stay updated on regulatory changes and translate updates into operational guidance and training materials.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Support escalation handling and resolution of complex cases to ensure high customer satisfaction.
 </li>
 <li>
 Collaborate with sales and customer service teams to align expectations, documentation requirements, and timelines.
 </li>
 </ul>
 
 
 
 
 
 To join our team, you will have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required in an education-related field or Business Administration, or relevant experience within a legal-related company or industry (e.g., Education, Training, Instructional Design, Educational Management, Business Administration, Law, Legal Studies, or similar).
 </li>
 <li>
 4&ndash;6 years of experience in operations management or process improvement within a fast-paced, high-volume transaction environment, preferably within Free Zone, government services, business setup, or visa processing environments.
 </li>
 <li>
 Demonstrated track record of driving operational efficiency, process optimization, and measurable performance improvements.
 </li>
 <li>
 Experience in reporting, data analysis, and performance management.
 </li>
 <li>
 Six Sigma certification (Green Belt or higher preferred).
 </li>
 <li>
 Experience in call center or contact center operations/management is a strong advantage, particularly in high-volume, SLA-driven environments.
 </li>
 <li>
 Strong understanding of UAE business licensing and residence visa processes (GDRFA experience is a strong advantage).
 </li>
 <li>
 Excellent analytical and problem-solving skills with a continuous improvement mindset.
 </li>
 <li>
 Strong reporting and presentation skills; ability to translate data into actionable insights.
 </li>
 <li>
 Training and facilitation skills; comfortable delivering structured learning sessions.
 </li>
 <li>
 High attention to detail and strong compliance orientation.
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced, regulated environment.
 </li>
 </ul>
 
 
 
 
 
 Language skills:
 
 
 <ul>
 <li>
 English.
 </li>
 <li>
 Any other language is desirable.
 </li>
 </ul>
 
 
 
 
 Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!
 
 
 
</div>

Assistant Manager Client Services

Archers Global LLC FZ

We are looking for a Head of Sales &amp; Operations for a Shipping and Logistics company in Dubai. The Head of Sales &amp; Operations will be a senior leadership hire responsible for driving commercial growth and operational excellence, with deep expertise in Air Freight and 3PL as the core focus areas.While the company operates across Air, Sea, Road, and 3PL, this role requires a leader who can strengthen Air and 3PL revenues, manage complex customer requirements, and ensure operational alignment across all logistics services.What This Role Will OwnCommercial Leadership &ndash; Air &amp; 3PL (Primary Focus)<ul><li>Own and execute the sales and revenue strategy for Air Freight and 3PL services in the UAE</li><li>Drive new business development, key account growth, and contract logistics opportunities</li><li>Position integrated Air + 3PL solutions for customers requiring speed, scalability, and value-added services</li><li>Work closely with the Head of Sales on pipeline management, revenue targets, and deal closures</li><li>Personally lead high-value negotiations and strategic client engagements</li><li>Monitor market trends, pricing, and competitor activity within Air and 3PL segments</li></ul>Multi-Modal Operations Oversight (Air, Sea &amp; Road)<ul><li>Provide leadership oversight to customer service and operations teams across all logistics modes</li><li>Ensure Air and 3PL commitments are delivered seamlessly through strong operational coordination</li><li>Work with the Head of Customer Service to maintain SLA adherence, turnaround times, and service quality</li><li>Support operational alignment for Sea and Road services as part of end-to-end solutions</li><li>Identify process gaps and drive continuous improvement across workflows</li></ul>People &amp; Leadership Management<ul><li>Lead, mentor, and develop team members, including direct reports</li><li>Define KPIs across sales, customer service, and operational functions</li><li>Build a performance-driven, customer-centric leadership culture</li><li>Support capability development and succession planning</li></ul>Strategic Contribution<ul><li>Partner with senior management on growth strategy, forecasting, and expansion initiatives</li><li>Support scaling of Air and 3PL capabilities, partnerships, and infrastructure</li><li>Provide leadership input on pricing, service design, and go-to-market strategy</li><li>Ensure compliance with UAE regulations and industry standards</li></ul>Ideal Candidate ProfileMandatory Experience<ul><li>10 - 12 years of experience in Shipping, Freight Forwarding, or Logistics</li><li>Minimum 5 years of hands-on experience in the UAE logistics market (mandatory)</li><li>Proven depth in Air Freight commercial and operational management</li><li>Strong experience in 3PL / contract logistics environments</li><li>Experience managing both sales and operations or customer service teams</li></ul>Preferred / Supporting Exposure<ul><li>Exposure to Sea Freight and Road Transport operations</li><li>Experience working in multi-modal logistics environments</li></ul>Skills &amp; Leadership Traits<ul><li>Strong understanding of UAE Air Freight and 3PL ecosystems</li><li>Commercially driven with solid operational judgment</li><li>Confident leader capable of managing senior stakeholders and teams</li><li>Strong negotiation, communication, and decision-making skills</li><li>Comfortable working in fast-paced, growth-oriented environments</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Business, Logistics, Supply Chain, or related field</li><li>MBA or equivalent qualification is an advantage but not mandatory</li></ul>Job Types: Full-time, ContractApplication Question(s):<ul><li>Do you have hands-on experience managing Air Freight (Import &amp; Export) operations and sales?</li><li>Have you directly managed senior team members such as Sales Heads, AGM / Sales Managers, or Operations / Customer Service managers?</li><li>Have you personally handled key client relationships and high-value commercial negotiations in the UAE market?</li></ul>Experience:<ul><li>UAE Market Shipping/Logistics Sales: 4 years (Required)</li><li>Shipping/Logistic/Freight forwarding industry: 8 years (Required)</li></ul>

Head of Sales & Operations (Shipping & Logistics)

CREDIT LINK COMMERCIAL BROKER L.L.C

Work and Responsibilities:<ul><li>Answering all queries and questions regarding the product and services offered by the company.</li><li>Asking questions to the clients and understanding their specifications</li><li>Maintain a record of calls made and results achieved.</li><li>Initiate outbound calls and ensuring a steady flow of potential clients to the sales.</li><li>Obtaining client's information and other relevant data.</li><li>Build and maintain strong relationships with clients through regular communication &amp; follow-up</li><li>Educate clients on various mortgage products, terms, and options available in the market</li><li>Guide clients through mortgage applications process, including gathering required documentation.</li><li>Build and maintain relationships with clients, developers, real estate agents, and other stakeholders in the industry</li><li>Maintain up to date knowledge of mortgage regulations, interest rates, and market trends</li><li>Keep accurate records of client interactions, applications, and mortgage transactions in compliance with regulatory requirements and company policies</li></ul>Qualifications:<ul><li>Proficiency in English Language</li><li>Ability to build and maintain strong client relationships, excellent negotiation and persuasive skills</li><li>Knowledge of customer service principles and practices</li><li>Demonstrated ability to understand and address clients' needs, fostering positive relationship</li><li>Fluent in written and spoken English, with a clear and concise accent</li></ul>Requirements:<ul><li>Experience in customer service/telecalling</li><li>Proficiency in Microsoft Office Suite (Excel)</li></ul>PAY: Salary + CommissionJob Type: Full-time

Customer Service Officer

<div>
 Team Supervision (only for Team leaders and supervisors)
 
 
 &squf; Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
 
 
 &squf; Provide on-the-job training and constructive feedback to assigned team to support their overall development.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
 
 
 or
 
 
 &squf; Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
 
 
 &squf; Promote the organisation&rsquo;s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.
 
 
 Budgeting and Financial Performance
 
 
 &squf; Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
 
 
 Policies, Systems, Processes &amp; Procedures
 
 
 &squf; Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.
 
 
 Continuous Improvement
 
 
 &squf; Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
 
 
 Reporting
 
 
 &squf; Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
 
 
 Specific Job Accountability
 
 
 &squf; Handle a team of CSR&rsquo;s providing 24/7 customer support to the Bank customers
 
 
 &squf; Maintaining service level as per SLA
 
 
 &squf; Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis
 
 
 &squf; Conduct Quality calls evaluation for the centre
 
 
 &squf; Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling, coaching and training. And encourages personal development
 
 
 &squf; Monitor and emphasize standards of performance, occupancy rate of available time, call duration, wrap up time and SLA
 
 
 &squf; Supervise both the morning and evening shifts on rotation shifts
 
 
 &squf; Supervise processes and instructions handled by agents on day to day basis
 
 
 &squf; Handle difficult complaints or customers during an escalation by an agent
 
 
 &squf; Ensure operational controls are always maintained, and department complies with internal policies and regulations
 
 
 &squf; Supervise the 24 hours, 365 days a year shift operation of the call centre
 
 
 &squf; Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis
 
 
 &squf; Conduct training programs and link with post evaluation program
 
 
 &squf; Encourage team spirit
 
 
 &squf; Promote staff motivational programs in form reward and recognition
 
 
 &squf; Ensure all agents on their shifts on time
 
 
 &squf; Monitor sales performance and lead generation per staff
 
 
 &squf; Promote cross selling and sales achievements by target per agent
 
 
 &squf; Conduct monthly appraisal for the team members
 
 
 &squf; Recommend and advise actions, feedback to improve customer experience and NPS of contact centre service
 
 
 &squf; Recommend training needs and additional quality controls relevant to the role
 
 
 &squf; Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
 
 
 &squf; Authorised to take decisions as per the approved authorization matrix
</div>

Manager, Contact Centre Operations

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