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DIRECT HONEST SAFE INTERNATIONAL EXCHANGE FZE

QualificationsPosition Title: Customer Experience LeadCompany: McCoin Virtual Assets LLCReporting to: Customer Service ManagerLocation: 12.02 Convention Tower, DWTC Dubai UAEJob Summary:In the volatile world of cryptocurrency, &ldquo;Trust&rdquo; is the only sustainable competitive advantage. The CX Lead at McCoin is not just a support leader, but the architect of our end-to-end user. You will be ensuring that complex regulatory hurdles, like KYC, KYT and AML feel like seamless, value-added steps rather than barriers to entry. This role requires a &quot;Product + Customer first&rsquo;&rsquo; mindset, where every customer friction point is viewed as a data point for engineering improvement.Key Responsibilities:<ul><li>The &quot;Triangle of Trust&quot;: Assist the customer Service Manager by acting as the strategic bridge between Product, Compliance, and Marketing, ensuring that legal requirements (KYC/AML) are marketed as security features, not inconveniences.</li><li>Voice of the Customer (VoC): Serve as the internal advocate, transforming support ticket trends into a prioritized, high-impact roadmap for the Product and Engineering teams.</li><li>Frictionless Onboarding &amp; Offboarding: Assist with the technical logic of automated onboarding/offboarding, specifically focusing on reducing &quot;Time-to-Trade&quot; for new compliant users.</li><li>Crisis &amp; Volatility: Assist with designing and executing communication protocols for events, network outages, or sudden market shifts to prevent panic and churn.</li><li>Great at defining CX metrics, building dashboards, and demonstrating the ROI of CX initiatives.</li></ul>Required Qualifications:<ul><li>Professional Background: Minimum of 2 years of experience in CX role with proven operations, compliance, customer journey implementation experience within cryptocurrency exchange or broker.</li><li>Security-First Ethos: A paranoid commitment to user security; understanding how to communicate security protocols without causing unnecessary alarm.</li><li>Education: University degree in technical or business discipline; MBA or advanced degree in UX/Behavioral Economics is a significant plus.</li></ul>Skills &amp; Tools<ul><li>Crypto-Asset Proficiency: Deep knowledge of DeFi protocols, Layer 1/Layer 2/Layer 3 scaling solutions, and the mechanics of &ldquo;On-ramping&rdquo; and &ldquo;Off-ramping&rdquo; fiat to crypto.</li><li>Regulatory Tech (RegTech) Optimization: Advanced experience configuring Sumsub and Chainalysis workflows to balance risk mitigation with conversion rate optimization.</li><li>Conversational AI Design: Proven ability to manage the logic behind LLM-based support agents to ensure they provide accurate, secure, and human-like assistance.</li><li>Analytical Ability: Proficiency in SQL, Tableau, or similar BI tools to track the correlation between CX improvements and Customer Lifetime Value (CLV).</li></ul>Compensations and Benefits:<ul><li>Working Hours: Rotational Shift (8hours max)</li><li>Airticket: Per Annum</li><li>Medical Insurance: Comprehensive Insurance</li><li>Annual Leave: after completion of 1 year in service</li><li>Salary: To be discussed</li></ul>Job Type: Full-timePay: From AED15,000.00 per monthWork Location: In person

Customer Experience Lead

Talent Higher

<div>
 
 We are seeking an experienced
 
 Assistant Manager &ndash; Client Servicing
 
 to support in overseeing daily operations within a high-volume, regulated business setup environment. This role focuses on operational efficiency, regulatory compliance, service quality, and team capability building across licensing and UAE residence visa processes.
 
 
 
 
 
 The ideal candidate is one with strong operational exposure in business setup or similar regulated environments, and a proven ability to improve processes through structured reporting, SOPs, and performance monitoring.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance
 </li>
 <li>
 Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks
 </li>
 <li>
 Coordinate with internal teams and external stakeholders (Free Zone authorities, GDRFA, typing centers, medical and Emirates ID partners, third-party authorities) to ensure smooth processing
 </li>
 </ul>
 
 
 Process Improvement &amp; Efficiency
 
 
 <ul>
 <li>
 Support and drive continuous improvement initiatives to enhance efficiency, reduce errors, and improve service delivery
 </li>
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 Document, review, and standardize SOPs, workflows, and operational checklists
 </li>
 <li>
 Track KPIs and operational metrics; recommend corrective actions based on data and trend analysis
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
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 Prepare accurate daily, weekly, and monthly operational reports covering volumes, turnaround times, compliance, rework rates, and productivity
 </li>
 <li>
 Provide insights to support management decision-making and capacity planning
 </li>
 </ul>
 
 
 Training &amp; People Development
 
 
 <ul>
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 Support onboarding and refresher training programs for operations teams
 </li>
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 Conduct process briefings, coaching sessions, and quality reviews to ensure consistency and capability uplift
 </li>
 <li>
 Contribute to performance reviews through structured feedback and improvement plans
 </li>
 </ul>
 
 
 Quality, Compliance &amp; Customer Experience
 
 
 <ul>
 <li>
 Ensure adherence to Free Zone regulations, GDRFA requirements, third-party authority guidelines, and internal policies
 </li>
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 Support internal audits and quality checks, implementing corrective and preventive actions where required
 </li>
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 Assist with escalation handling and resolution of complex cases to maintain high customer satisfaction
 </li>
 <li>
 Work closely with sales and customer-facing teams to align expectations, documentation, and timelines
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Law, or a related field (or equivalent relevant experience)
 </li>
 <li>
 
 4&ndash;6 years of experience in client servicing / operations
 
 within
 
 business setup, free zone, government services, or visa processing environments
 
 </li>
 <li>
 Demonstrated experience in operational reporting, process improvement, and performance management
 </li>
 <li>
 Knowledge of UAE business licensing and residence visa processes is highly preferred
 </li>
 <li>
 Six Sigma or process improvement certification
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
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 Strong understanding of regulated, high-volume operational environments
 </li>
 <li>
 Experience in SLA-driven or contact center operations is a strong advantage
 </li>
 <li>
 Excellent analytical, reporting, and problem-solving skills
 </li>
 <li>
 Strong attention to detail and compliance-focused mindset
 </li>
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 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Confident communicator with the ability to work cross-functionally
 </li>
 <li>
 Arabic speaker
 </li>
 </ul>
 
 
</div>

Assistant Manager – Client Servicing

Pedigri Technologies

<div>
 At Pedigri Technologies, we keep spare parts moving for some of the most respected names in Hi-Tech, MedTech and Industrial sectors. Wherever their engineers need a part across the Middle East and Africa, our team makes sure it gets there.
 
 
 We're now looking for a bilingual (English &amp; Arabic) Key Account Manager to join us in Dubai. A junior manager role with real ownership and plenty of room to grow.
 
 
 <ul>
 <li>
 Be the day-to-day face of Pedigri for a group of global customers
 </li>
 <li>
 Monitor Import, Export and Last-Mile Delivery KPIs across MEA
 </li>
 <li>
 Coordinate with service partners, handle escalations, keep shipments on track
 </li>
 <li>
 Run weekly/monthly business reviews and close the loop on issues - calmly and clearly
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3&ndash;5 years in service supply chain, spare parts, logistics or key account management
 </li>
 <li>
 Fluent English &amp; Arabic (both essential)
 </li>
 <li>
 Sharp analytical thinking, clear communication, strong follow-through
 </li>
 <li>
 Experience across the Middle East &amp; Africa is a big plus
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Direct exposure to leading global brands in Hi-Tech, MedTech and Industrial sectors
 </li>
 <li>
 Real ownership from day one &mdash; no endless layers
 </li>
 <li>
 A small, capable team where your work is visible and your ideas land
 </li>
 <li>
 Based in Dubai, with regional reach across MEA
 </li>
 </ul>
</div>

Key Account Manager

<div><h3 class="jobSectionHeader">Job Purpose</h3>
Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Execute customer service plans and programs for the assigned geography/business area.</li><li>
Support customer service initiatives to enhance customer satisfaction.</li><li>
Monitor the application of customer service processes and procedures.</li><li>
Analyze the cost and effectiveness of customer service initiatives.</li><li>
Contribute to process and system improvements.</li><li>
Monitor and improve call center scorecards.</li><li>
Provide guidance on customer service matters.</li><li>
Respond to and resolve escalated customer inquiries.</li><li>
Identify customer needs and support commercial opportunities.</li><li>
Promote customer service capability development and upskilling.</li></ul><h3 class="jobSectionHeader">
Stakeholder Management</h3><ul><li>
Collaborate with internal departments and external service providers.</li><li>
Build strong cross-functional relationships.</li><li>
Understand customer and stakeholder requirements.</li><li>
Provide technical guidance to managers and employees.</li></ul><h3 class="jobSectionHeader">
Management Responsibility</h3><ul><li>
Individual contributor role.</li></ul><h3 class="jobSectionHeader"> 
Skills</h3><ul><li>
Customer Relationship Management (CRM)</li><li>
Operations Management</li><li>
Quality Control</li><li>
Budgeting &amp; Forecasting</li><li>
Customer Satisfaction</li><li>
Call Center Operations</li><li>
Account Management</li><li>
Stakeholder Management</li><li>
Project Management</li><li>
Influencing &amp; Facilitation</li><li>
Presentation &amp; Storytelling</li></ul><h3 class="jobSectionHeader">
Qualifications</h3>
Education: Bachelor's Degree or equivalent qualification
Experience: More than 4 years</div>

Customer Service Specialist

DHL Supply Chain

<div>
 
 Job Purpose
 
 
 
 Develop and administer customer service plans and programs to provide best-in-class services to customers and enhance customer satisfaction in line with business strategy, objectives, group guidelines, and policies.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Execute customer service plans and programs for the assigned geography/business area.
 </li>
 <li>
 Support customer service initiatives to enhance customer satisfaction.
 </li>
 <li>
 Monitor the application of customer service processes and procedures.
 </li>
 <li>
 Analyze the cost and effectiveness of customer service initiatives.
 </li>
 <li>
 Contribute to process and system improvements.
 </li>
 <li>
 Monitor and improve call center scorecards.
 </li>
 <li>
 Provide guidance on customer service matters.
 </li>
 <li>
 Respond to and resolve escalated customer inquiries.
 </li>
 <li>
 Identify customer needs and support commercial opportunities.
 </li>
 <li>
 Promote customer service capability development and upskilling.
 
 
 
 </li>
 </ul>
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Collaborate with internal departments and external service providers.
 </li>
 <li>
 Build strong cross-functional relationships.
 </li>
 <li>
 Understand customer and stakeholder requirements.
 </li>
 <li>
 Provide technical guidance to managers and employees.
 
 
 
 </li>
 </ul>
 Management Responsibility
 
 
 
 <ul>
 <li>
 Individual contributor role.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 Customer Relationship Management (CRM)
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Quality Control
 </li>
 <li>
 Budgeting &amp; Forecasting
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Call Center Operations
 </li>
 <li>
 Account Management
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Project Management
 </li>
 <li>
 Influencing &amp; Facilitation
 </li>
 <li>
 Presentation &amp; Storytelling
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor's Degree or equivalent qualification
 
 
 
 Experience:
 
 More than 4 years
</div>

C3X International Couriers

C3X International Couriers LLC is a fast growing courier service company in Dubai, specializing in reliable and efficient delivery services Domestic and International. We deliver seamless and timely service solutions to a diverse clientele across multiple sectors. To strengthen our team, we seek a Customer Service Executive with direct experience in the courier industry to drive superior customer interactions and support our service standards.Position OverviewThe Customer Service Executive will be the primary point of contact for our customers, ensuring their inquiries, concerns, and requests are managed with precision and professionalism. This role demands an individual with prior experience in the courier sector, a strong focus on customer satisfaction, and the capability to navigate and resolve complex service inquiries.Key Responsibilities<ul><li>Serve as the primary representative for customer inquiries, managing communication through phone, email, and live chat channels.</li><li>Resolve customer concerns promptly, especially around shipment tracking, delivery timelines, and service issues.</li><li>Coordinate closely with our operations, logistics, and field teams to deliver accurate, real-time information to customers.</li><li>Accurately document customer interactions, complaints, and resolutions in our CRM for seamless communication and follow-up.</li><li>Proactively identify areas for process improvement and escalate feedback to management to support our continuous improvement goals.</li><li>Provide updates on shipping status and collaborate with customers on alternative solutions when necessary.</li><li>Build and maintain strong relationships with our clients, ensuring satisfaction and fostering loyalty.</li></ul>Candidate Requirements<ul><li>Minimum of 2 years in a customer service role, preferably within the courier or logistics industry. (Freshers can also apply)</li><li>Excellent verbal and written communication skills in English, Hindi, Arabic (is a plus) , with a professional and courteous demeanor.</li><li>Demonstrated experience in managing and resolving customer concerns effectively.</li><li>Proficiency in Microsoft Office Office and familiarity with customer service software or CRM tools.</li><li>Strong understanding of logistics processes and shipment tracking systems; familiarity with customer follow up etc.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple inquiries with attention to detail.</li></ul>What We OfferHealth Insurance as per company policy.Access to training programs and career development opportunities.Collaborative, team-oriented culture with a focus on employee well-being and advancement.Potential for career advancement within our expanding organization.Job Types: Full-time, PermanentPay: AED2,500.00 per monthWork Location: In person

Customer Service Executive

Belhasa Stones & Concrete Flooring

Key Responsibilities:<ul><li>Respond promptly and professionally to student inquiries via phone, email, and in-person.</li><li>Assist potential students with course information, pricing, and enrollment procedures.</li><li>Manage student registrations, scheduling driving lessons, and maintaining accurate records.</li><li>Address and resolve student complaints or concerns in a courteous manner.</li><li>Coordinate with instructors and administration to ensure smooth scheduling and communication.</li><li>Maintain and update customer databases and records.</li><li>Follow up with students post-training for feedback and additional support.</li><li>Promote additional services, packages, or offers when appropriate.</li><li>Collaborate with marketing and operations teams to improve service delivery.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; further education or certification in customer service is a plus.</li><li>Previous experience in customer service, preferably in education, training, or driving schools.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and patience.</li><li>Ability to manage multiple tasks and work efficiently in a fast-paced environment.</li><li>Proficiency with computers and customer management software (e.g., CRM systems).</li><li>Friendly, approachable, and professional demeanor.</li></ul>Job Type: Full-timePay: AED3,300.00 - AED4,000.00 per monthExperience:<ul><li>Customer Service (UAE): 2 years (Required)</li></ul>Work Location: In person

Explore 949+ Customer service manager in Dubai this June. Find roles across top companies and apply now to boost your career.

949 customer service manager jobs In Dubai

Customer Experience Lead

Assistant Manager – Client Servicing

Key Account Manager

Customer Service Specialist

Customer Service Specialist

Customer Service Executive

Customer Service Executive