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Rightangled

<div>
 
 About M&eacute;detone
 
 
 
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 
 
 
 Role Overview
 
 
 
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
 </li>
 <li>
 Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
 </li>
 <li>
 Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
 </li>
 <li>
 Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
 </li>
 <li>
 Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
 </li>
 <li>
 Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
 </li>
 <li>
 Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
 </li>
 <li>
 Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
 </li>
 <li>
 Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
 </li>
 <li>
 Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
 </li>
 <li>
 Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
 </li>
 <li>
 IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
 </li>
 <li>
 Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 A Collaborative and Inclusive Team Culture
 </li>
 <li>
 Pension Scheme
 </li>
 <li>
 Employee Discounts on Healthcare Products
 </li>
 <li>
 Professional Development Opportunities
 </li>
 </ul>
</div>

Customer Service Manager

Sharjah Islamic Bank

Careers for a Changing World of Islamic Banking. Customer Service Manager Posted On 12 Sep, 2025Type PermanentJob Category Retail Banking - BranchesJob Purpose:The Customer Service Manager will be primarily responsible for providing high-quality support to walk-in customers, assisting them with the use of digital channels (including MFK and the mobile app), monitoring the queuing system, and ensuring that all customers are attended promptly and efficiently.KEY ACCOUNTABILITIES:Customer Service:<ul><li>Provide high-level customer service and ensure a smooth and efficient customer experience.</li><li>Attend to and resolve issues and complaints that arise with customers. Refers to higher supervision in cases required.</li><li>Liaises with Head Office on behalf of customers to ensure follow up and timely processing of their complaints, problems, etc.</li><li>Promote and encourage the use of digital banking solutions available within the branch to enhance service efficiency.</li><li>Identify and address bottlenecks that may affect customer wait times, implementing solutions to improve service flow.</li><li>Monitor and report any technical issues or malfunctions related to ATMs or Multi-Function Kiosks (MFKs) within the branch.</li><li>Ensure all customers are attended to in a timely and satisfactory manner, maintaining service quality standards</li></ul>Consumer Protection:Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practicesAdhere to all bank's policies and procedures.Qualifications, Experiences & Technical Skills:<ul><li>Minimum Experience: 1-2 years experience in the same function</li><li>Language Skills: Arabic & English (Proficient)</li><li>Computers/ Systems / Software Skills: Good command of MS Office</li></ul>Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.

Customer Service Manager, Dubai & Sharjah

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Alshaya Group

<div>
 
 
 Ulta Beauty is coming to Dubai!
 
 
 
 
 
 
 We&rsquo;re thrilled to announce the launch of
 
 Ulta Beauty&rsquo;s first store in Dubai
 
 , opening soon at
 
 Dubai Mall
 
 !
 
 
 
 
 
 As one of the leading beauty retailers in the U.S., Ulta Beauty is known for celebrating every kind of beauty, offering a wide range of cosmetics, skincare, haircare, and fragrance brands, along with expert services and a welcoming experience.
 
 
 
 
 
 Now, we&rsquo;re bringing that same energy and excellence to Dubai and we&rsquo;re building a passionate team to make it happen.
 
 
 
 
 
 Join us in shaping the future of beauty!
 
 
 
 
 
 
 Role Profile:
 
 
 
 To deliver exceptional in-store and online customer experiences that reflect the brand&rsquo;s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.
 
 
 
 
 
 
 The below Key Performance Areas include but are not limited to:
 
 
 
 
 
 <ul>
 <li>
 Develop and implement customer experience strategies across retail stores
 </li>
 <li>
 Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
 </li>
 <li>
 Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
 </li>
 <li>
 Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
 </li>
 <li>
 Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
 </li>
 <li>
 Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
 </li>
 <li>
 Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
 </li>
 <li>
 Resolve high-level customer complaints with professionalism and empathy.
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Retail customer experience
 </li>
 <li>
 Team Leader
 </li>
 <li>
 Planning &amp; organizing
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3-5 Experience in customer experience, retail operations, or store management&mdash;preferably in the beauty or luxury retail sector.
 </li>
 </ul>
 
 
</div>

Customer Service Manager - Ulta Beauty

Casagrand Builders Pvt Ltd

Position: Assistant Manager &ndash; CRM Location: Dubai Industry: Real Estate DeveloperJob Summary: We are seeking a proactive and customer-focused Assistant Manager &ndash; CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.Key Responsibilities:&middot; Manage the end-to-end customer relationship process from booking to handover.&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.&middot; Handle customer documentation, agreement execution, and payment follow-ups.&middot; Ensure timely updates to customers regarding project progress and possession timelines.&middot; Address customer concerns and provide effective resolutions.&middot; Support in CRM data management and maintaining accurate records.&middot; Assist in planning and executing customer engagement initiatives.&middot; Generate reports and MIS for management review.Requirements:&middot; Bachelor&rsquo;s degree in Business Administration or related field.&middot; Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm (mandatory).&middot; Excellent communication and interpersonal skills.&middot; Strong organizational and problem-solving abilities.&middot; Proficiency in MS Office and CRM software.&middot; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Asst. Manager -CRM

GEELY UAE

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To effectively manage service team to achieve an agreed sales volume target in the Company market observation area and exploit potential to the full and secure the revenues of the Company.
 
 
 
 
 <ul>
 <li>
 Participating in planning structural measures for the area of services.
 </li>
 <li>
 Planning and checking workshop equipment, furnishings and fixtures, operating resources and tools.
 </li>
 <li>
 Monitoring the use of the organization resources defined.
 </li>
 <li>
 Ensuring the guidelines and laws relevant for the Service area are respected on behalf of the dealership management.
 </li>
 <li>
 Representing the legal aspects of services externally and in relation to the other dealership departments.
 </li>
 <li>
 Organising preparation of internal services.
 </li>
 <li>
 Responsible for passing on information to the relevant places immediately and ensuring clear storage of information.
 </li>
 <li>
 Promoting continuous utilization of workshop rate and monitoring this according to CPS and IDSS.
 </li>
 <li>
 Specifying process procedures for services taking rationalization possibilities and possible IT uses into account.
 </li>
 <li>
 Organizing and monitoring product improvements and warranty and goodwill matters.
 </li>
 <li>
 Elaborating and assessing improvement suggestions which are relevant for the area of services.
 </li>
 <li>
 Ensuring participation in workshop survey, seeing to it that efficient service reception at the car is provided.
 </li>
 <li>
 Organizing market observation regionally in relation to services, specifying both market and target group-oriented range of services for the area of services.
 </li>
 <li>
 Establishing service market potential and monitoring market exploitation of services.
 </li>
 <li>
 Creating marketing and advertising plans for services and seeing that these plans are implemented.
 </li>
 <li>
 Ensuring quality customer care and management of customer contact.
 </li>
 <li>
 Making decisions in the case of customer complaints and claims.
 </li>
 <li>
 Monitoring regulations regarding environment protection and refuse disposal and ensuring that they are respected; this is associated with settlement of disposal contracts with suitable companies and ensuring that these contracts are adhered to, and that disposal products are correctly stored as well as checking that the appropriate technical equipment is used.
 </li>
 <li>
 Specifying the internal, external, professional and technical requirements for training and further education.
 </li>
 <li>
 Providing support for personnel within the framework of managerial responsibility and plans who is to be employed in each case.
 </li>
 <li>
 Carrying annual assessments of personnel that are under his command according to the requirements of each department.
 </li>
 <li>
 Motivating personnel and organizing regular monthly meetings with the dealership master technician and other technicians.
 </li>
 <li>
 Establishing turnover, costs, contribution margin and results within the framework of the budget plan.
 </li>
 <li>
 Planning the budgets for advertising campaigns, workshop equipment, renovation measures, training courses, representation obligations and for the purchase and sales of parts.
 </li>
 <li>
 Compiles the monthly turnover plans and at the same time the monthly target/actual comparison
 </li>
 <li>
 Monitoring whether objectives are attained in this regard, if deviations arise, the service manager introduces well-targeted countermeasures.
 </li>
 <li>
 Monitoring cost trends in the sales of parts and reacts accordingly.
 </li>
 <li>
 Provide excellent customer service, maintaining standards required to meet the business objectives.
 </li>
 <li>
 Establishes &amp; sustains effective relations with key customers.
 </li>
 <li>
 Drives customer satisfaction by translating dealership objectives to consistently meet and exceed their expectations.
 </li>
 <li>
 Continuously suggests innovative approaches to provide customize customer relation&rsquo;s solutions.
 </li>
 <li>
 Should be team orientated, generating a strong sense of team amongst their colleagues and other supporting departments of working towards a shared vision.
 </li>
 <li>
 Communicate clear performance objectives and individual performance targets to all team members.
 </li>
 <li>
 Inform the team on their operational performance through team meetings.
 </li>
 <li>
 Contribute to building a positive team spirit by building the teams commitment to the goals and objectives.
 </li>
 <li>
 Encouraging open &amp; honest interaction &amp; communication with all department and Department Manager, for inspiring mutual benefits &amp; respect towards achieving common goals in the best interest of the Company.
 </li>
 <li>
 Establish and communicate a compelling and inspired vision, creates competitive winning strategies and plan, ensure dealership strategies are aligned with company objectives.
 </li>
 <li>
 Ensure commitment and team progress towards the Departmental and corporate mission, vision and core values through monthly team meetings.
 </li>
 <li>
 Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures compliance is followed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Candidate Specifications:
 
 
 
 
 
 <ul>
 <li>
 8 to 10 years in a related field/role as service manager
 </li>
 <li>
 Technical Diploma/Degree with strong technical experience
 </li>
 <li>
 Knowledge of current and best stock inventory systems
 </li>
 <li>
 Proven ability to work independently and with others
 </li>
 <li>
 MS Office skills
 </li>
 <li>
 Professional/ Technical certification
 </li>
 <li>
 UAE Driving License
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted. Thank you for your interest in joining us!
 
 
 
</div>

Service Manager

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

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