customer service manager

SSI SCHÄFER

<div>
 
 The ideal candidate will play a crucial role in growing our Customer Service business within the MEA region. This is an excellent opportunity for a positive, motivated driven individual with great customer relationship skills with both internal and external customers. Capitalizing on our existing customer base, you will manage all customer related service activities and communication. The target being to improve customer satisfaction and customer profitability. The person in this role needs to be a results-driven and forward-thinking professional with a passion for driving business growth in the warehouse automation sector. The Service Account Manager (SAM) maintains regular customer relationship and identifies sales opportunities within our Customer Service business unit.
 
 
 
 
 
 
 Responsibilities
 
 
 
 Relationship Management:
 
 <ul>
 <li>
 Cultivate and maintain effective, ongoing relationships with key existing customers.
 </li>
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 Collaborate with current customers to understand their evolving needs and align our services accordingly
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 Active and regular communication with existing customers to build and maintain ongoing relationships
 </li>
 </ul>
 
 Account Management:
 
 <ul>
 <li>
 Achieve annual sales targets through the successful execution of service sales
 </li>
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 Define and sell extensions, upgrades and modernization concepts for existing systems with support from Application Engineering
 </li>
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 Collaborate with the team to ensure seamless integration of customer requirements into proposed solutions.
 </li>
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 Ensure that technical integrity is maintained in all proposed solutions.
 </li>
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 Work closely with the marketing and sales teams to create compelling proposals and presentations.
 </li>
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 Ensure proposals are tailored to address the specific needs and challenges of potential clients.
 </li>
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 Negotiate prices and terms on offers submitted
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 Define obsolescence management and implementation roadmap with the customers
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 Assist in the creation of customer Life Cycle Plans, considering long-term needs and evolving technology.
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 Prepare Service agreements (SLAs) and follow up on renewal.
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 Support escalation management with the SSI SCHAEFER and customer organization as the Single Point of Contact.
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 Ensure billable/clearable incident tickets are discussed with customers and invoiced in a timely manner.
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 Maintain data integrity using global tools (Salesforce, SaX, etc.)
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 Regular monitoring and follow up of the Open Ears/NPS feedback and initiate discussion with customers to determine improvement in our service quality and level.
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 </ul>
 
 Continuous Learning:
 
 <ul>
 <li>
 Stay updated on existing and emerging SSI SCHAEFER technologies and equipment.
 </li>
 <li>
 Maintain a deep understanding of industry trends and advancements
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Degree or equivalent experience in Mechanical Engineering, Mechatronics, Applied Science or Tradesman certificate of proficiency in mechanical or electrical discipline
 </li>
 <li>
 3 - 4 years' industry related (intralogistics automation, warehouse storage systems, material handling equipment) Service Manager experience
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 Proven experience in leading and managing technical sales opportunities
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 Prior experience in a solutions engineering or similar role
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 Excellent interpersonal and communication skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders
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 Demonstrated ability to work collaboratively across teams and departments
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 A passion for staying current with emerging technologies and industry trends
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 Strong negotiation, communication, and presentation skills
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 Strategic thinker with the ability to identify and capitalize on market trends and opportunities
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 Ability to build and maintain relationships with key stakeholders
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 Ability to interpret engineering drawings
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 Willingness to travel within the region (regular travel required)
 </li>
 </ul>
 
 
</div>

Service Account Manager - Customer Services

Hellmann Worldwide Logistics

<div>
 
 About Us
 
 
 
 Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
 
 
 For the better. Together.
 
 
 To be added later
 
 
 
 About The Job
 
 
 
 Responsible to handle accounts, as assigned by the Customer Service Manager.
 
 
 <ul>
 <li>
 Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode &amp; commercially responsible for the development &amp; retention of the account.
 </li>
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 Develop strong relationships with customers based on trust, honesty and mutual respect.
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 Responsible to ensure that all customer requirements are followed with high diligence &amp; KPI&rsquo;s if any are always met with close co-ordination within all stakeholders.
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 Ensures all customer data, tariff&rsquo;s &amp; SOPs are duly filed &amp; updated/valid at any given time.
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 Provide innovative &amp; workable solutions to issues (if any).
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 Have regular monthly/quarterly meetings with customers &amp; ensure close follow up is done on the action points.
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 Responsible towards contributing towards the departmental goals &amp; achieving individual KPI&rsquo;s.
 </li>
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 Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
 
 
 </li>
 </ul>
 Commercial upselling skills
 
 
 <ul>
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 Drive and push the CIP development.
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 Act as a backup in any team member&rsquo;s absence.
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 Handle any other tasks as assigned by the manager.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 Secondary: Bachelor&rsquo;s degree
 
 
 Experience: Prior experience working in the customer service department, handling logistics accounts, Freight knowledge
 
 
 Knowledge of customs clearance process within the freezone is mandatory
 
 
 Professional: Proficient in Microsoft Office applications
 
 
 Others: Excellent communication skills
 
 
 
 About Our Benefits
 
 
 
 A strong Team Spirit and a lot of fun together
 
 
 A safe, multi-cultural and inclusive environment
 
 
 Individual opportunities for growth and development
 
 
 Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
 
 
 If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
</div>

Customer Service Operations Associate

<div>
 
 Who we are:
 
 
 
 GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG&rsquo;s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world&rsquo;s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
 
 
 
 About the role:
 
 
 
 The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Ensures that the prices are updated regularly in the system
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 Ensures counting of cash after the last customer leaves the showroom
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 Ensures proper rates/ denominations of currencies
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 Conducts security checks for the currency/ credit cards/ cheques etc. when required
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 Removes security tags from garments and items purchased by customer
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 Advices customers on the availability of gift vouchers and other concept promotions as applicable
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 Takes full responsibility for the security of their designated till and the cash and other valuables within
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 Provides pricing information by answering questions
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 Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
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 Follows the close down procedures for their designated till at the end of trading
 </li>
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 Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
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 Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan. Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
 
 
 </li>
 </ul>
 
 Self-Management:
 
 
 
 <ul>
 <li>
 Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
 </li>
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 Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
 </li>
 <li>
 Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth
 
 
 </li>
 </ul>
 
 Qualifications / Skills:
 
 
 
 <ul>
 <li>
 High School / Diploma
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 A minimum of 1 to 3 years of relevant experience
 </li>
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 Product/brand knowledge
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 Interpersonal skills
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 Customer service orientation
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 </ul>
</div>

Cashier, Sports

Benchmark Foods Trading LLC

The Front Desk Receptionist is responsible for welcoming guests, managing reservations, handling customer inquiries, and ensuring a positive first impression of the restaurant. The role requires excellent communication skills, professionalism, and the ability to provide exceptional customer service.Key Responsibilities<ul><li>Greet and welcome guests in a friendly and professional manner.</li><li>Manage table reservations and seating arrangements.</li><li>Answer phone calls and respond to customer inquiries.</li><li>Coordinate with restaurant staff to ensure smooth guest flow.</li><li>Assist guests with special requests and provide information about menu offerings and promotions.</li><li>Handle customer feedback and escalate concerns to the Restaurant Manager when necessary.</li><li>Maintain the reception area in a clean and organized manner.</li><li>Record and update reservation details accurately.</li><li>Support restaurant operations during busy periods as required.</li><li>Ensure compliance with company policies and customer service standards.</li></ul>Qualifications &amp; Requirements<ul><li>High School Diploma or equivalent.</li><li>Previous experience in a restaurant, hospitality, or customer service role is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and customer service skills.</li><li>Basic computer knowledge and familiarity with reservation systems.</li><li>Ability to work flexible shifts, including weekends and holidays.</li><li>Professional appearance and positive attitude.</li></ul>Skills &amp; Competencies<ul><li>Customer Service Excellence</li><li>Communication Skills</li><li>Multitasking Ability</li><li>Time Management</li><li>Problem-Solving Skills</li><li>Teamwork and Collaboration</li><li>Attention to Detail</li></ul>Working Conditions<ul><li>Restaurant environment.</li><li>Standing for extended periods.</li><li>Flexible working hours, including evenings, weekends, and public holidays.</li></ul>SalaryAs per company policy and experience.Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Front Desk Receptionist

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
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 The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
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 Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
 
 
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 </ul>
 Key Responsibilities
 
 
 
 Customer Service
 
 
 
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 Greet the customers and assist them in selecting the right product.
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 Convert the window shoppers to ultimate buyers.
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 Promote the Club Apparel Loyalty Program of the company for repeat sales
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 Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
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 Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
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 Must be presentable and well-groomed at all the times
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 Flexible to work for extended hours during the Sale period
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 Must possess up to date product knowledge and ensure minimal stock loss.
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 Flexible to work for extended hours during the Sale period.
 
 
 </li>
 </ul>
 
 Merchandise
 
 
 
 <ul>
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 Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
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 Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
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 Record the inventory inward / outward and maintain the report of the same Process
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 Handle the POS (Point of Sale) / Billing Counter efficiently
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 Tally money in the cash till during the beginning / end of the shifts
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 Issue receipts / refunds / change to the customers correctly
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 Process the payments by cash / credit cards / vouchers / automatic debits
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 Ensure awareness and vigilance at all times of security in the store without any negligence
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 Must be flexible to work for varied shifts and overtime as per the business requirement
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 Adhere to SOP &amp; Loss Prevention Policies
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 Maintain confidentiality of the sales figures to the outside party
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 </ul>
</div>

Sales Associate

Eaton

<div>
 Join Our Team at Eaton: Empowering Tomorrow, Today!
 
 
 Dubai serves as a strategic hub for Eaton&rsquo;s Middle East operations, bringing together commercial, engineering, manufacturing, and support teams within a globally connected business environment. Building on more than 40 years in the region, Eaton recently announced the development of a new sustainable campus in Dubai, reinforcing our long‑term investment in growth, collaboration, and capability building.
 
 
 Eaton's Global Data Center Segment is focused on helping data centers realize real business benefits today while optimizing their operations for the future. With the rise of big data, edge computing and cloud, data centers are under pressure to be more high-performing, sustainable and cost-effective than ever, without compromising resilience or security. At the same time, new opportunities and revenue streams require faster speed-to-market. With our digital intelligence, world-class cyber-secure products and services, reliable, compatible solutions and engineering expertise, we help data centers realize real business benefits today while optimizing their operations for the future.
 
 
 Within this segment, Eaton has an opening for an
 
 Operational Excellence (OPEX) Engineer Manager &ndash; Global Data Center Segment.
 
 This position is a globally focused senior individual contributor position within the Post Order Center of Excellence (CoE) for the segment. It will be accountable for defining, deploying, and continuously improving the global operating model for data center services execution.
 
 
 The
 
 OPEX Manager
 
 partners closely with the
 
 Services Offer Manager
 
 , regional service execution leaders, PMO, digital, and quality teams to ensure Eaton&rsquo;s services are delivered one global way&mdash;with standardized processes, clear performance metrics, strong governance, and a culture of continuous improvement. The role plays a critical part in scaling services profitably while improving customer outcomes, cycle time, cost, and quality across all regions.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Global Services Operating Model
 
 
 
 <ul>
 <li>
 Define, standardize, and continuously improve the global post‑order services execution model across hyperscale and colocation data center customers.
 </li>
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 Ensure alignment between service offer design and real‑world execution capabilities across regions.
 
 
 
 </li>
 </ul>
 
 Operational Excellence &amp; Continuous Improvement
 
 
 
 <ul>
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 Lead Lean, Six Sigma, and OPEX initiatives focused on improving safety, quality, delivery, cost, and customer satisfaction.
 </li>
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 Identify systemic execution gaps and drive root‑cause corrective actions across engineering, project management, field services, and supply chain interfaces.
 
 
 
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 </ul>
 
 Performance Management &amp; Governance
 
 
 
 <ul>
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 Establish global KPIs, dashboards, and review cadences for services execution performance.
 </li>
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 Drive transparency and accountability through structured operating reviews and escalation mechanisms.
 
 
 
 </li>
 </ul>
 
 Post Order CoE Enablement
 
 
 
 <ul>
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 Partner with PMO, digital, and process owners to embed standard work, governance, and digital tools into daily execution.
 </li>
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 Support global roll‑out of new service offers by ensuring readiness of processes, training, and execution standards.
 
 
 
 </li>
 </ul>
 
 Cross‑Functional Leadership
 
 
 
 <ul>
 <li>
 Influence and align stakeholders across regions and functions without direct authority in a highly matrixed organization.
 </li>
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 Act as a connector between services, commercial, engineering, quality, and regional delivery teams.
 
 
 
 </li>
 </ul>
 
 Customer &amp; Market Feedback Loop
 
 
 
 <ul>
 <li>
 Incorporate customer feedback, lessons learned, and operational insights into continuous improvement of service offers and execution models.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Operations, Business, or a related field from an accredited institution.
 </li>
 <li>
 Minimum of 7 years of progressive experience in operations, services execution, operational excellence, or continuous improvement, preferably in complex, global, project‑based environments.
 </li>
 <li>
 Lean Six Sigma Black Belt or equivalent certification.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 10+ years of progressive experience in operations, services execution, operational excellence, or continuous improvement, preferably in complex, global, project‑based environments.
 </li>
 <li>
 Experience supporting data center, mission‑critical infrastructure, power systems, or industrial services.
 </li>
 <li>
 Background in services transformation, execution standardization, or global CoE models.
 </li>
 <li>
 Experience supporting data centers and mission critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services).
 </li>
 <li>
 Prior involvement in services offer commercialization, post‑order execution models, or lifecycle services.
 </li>
 <li>
 Strong analytical mindset with experience developing dashboards, KPIs, and performance insights.
 </li>
 <li>
 Exposure to large, programmatic customers (e.g., hyperscale or global accounts).
 
 
 
 </li>
 </ul>
 
 Living And Working In Dubai
 
 
 
 Dubai is an internationally connected city that offers strong professional opportunities within a truly global environment. Living and working in Dubai means being part of a diverse, forward‑looking business community, supported by modern infrastructure, excellent connectivity, and a well‑established expatriate ecosystem.
 
 
 At Eaton, employees based in Dubai are part of a stable, well‑governed organization that brings together global teams, clear ways of working, and the flexibility needed to support both performance and long‑term career development.
 
 
 
 Ready to make a difference? Join Eaton&rsquo;s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!
 
 
 
 All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates&rsquo; privacy rights and data security will be protected in accordance with applicable laws.
 
 
 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
</div>

Operational Excellence (OPEX) Engineer Manager - Global Data Center

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Sales Associate - Fashion

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