accounts executive

business development executive Jobs in Karachi

business development executive

accounts intern

hr & admin executive

customer support agent

bpo customer support executive international

Ibex

Job description:Job Summary: We are seeking a motivated and customer-focused BPO Customer Support Executive (International) to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:<ul><li>Handle inbound customer interactions for international clients via calls or chat</li><li>Provide accurate information regarding products, services, and policies</li><li>Resolve customer inquiries, complaints, and technical/basic service issues in a timely manner</li><li>Maintain detailed and accurate records of customer interactions in CRM systems</li><li>Meet individual and team performance targets, including quality and productivity metrics</li><li>Escalate complex issues to relevant departments when required</li><li>Maintain a high level of customer satisfaction and professionalism at all times</li></ul>Job Types: Full-time, Contract, FresherContract length: 6 monthsWork Location: In person Karachi.Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: Rs90,000.00 - Rs115,000.00 per monthWork Location: In person

BPO Customer Support Executive (International)

ABS INTERNATIONAL

Don't Just Report Errors. Enforce Standards. (Direct to Owners) Night Shift (6:00 PM &ndash; 2:00 AM) | Operations: Gulistan-e-Johar &amp; Gulshan ABS International (Est. 2012) &ndash; Direct US PrincipalThe Reality Check: Are you a QA Manager who is tired of being ignored by Operations Managers? Are you tired of &quot;suggesting&quot; improvements that never happen? Take Command. ABS International is hiring a Head of Quality to oversee our US Operations across two branches. We don't need a &quot;Call Listener.&quot; We need a Process Architect. You report directly to the Principal Owners. You have the authority to hold the Sales &amp; Support teams accountable.The &quot;Executive&quot; Deal:<ul><li>Salary Package: Market Competitive (Senior Management Grade). We are ready to pay top dollar for the right Process Architect.</li><li>Authority: You define the Standard. If a team member fails your Audit, Operations must retrain them.</li><li>Stability: 14 Years in Business. A secure, long-term leadership role.</li></ul>Your Mission:<ul><li>Architect: Build the QA Scorecards, Calibration Protocols, and Feedback Loops from scratch.</li><li>Enforce: Ensure both branches (Gulshan &amp; Johar) follow the exact same US ISO-level Standards.</li><li>Coach: Transform data into training. Don't just catch mistakes&mdash;teach Team Leads how to prevent them.</li></ul>Who This Is For:<ul><li>The Architect: You have 3+ Years in BPO Quality Assurance. You have built processes (SOPs, KPIs), not just followed them.</li><li>The Leader: You are comfortable managing a team of QA Analysts.</li><li>The Night Owl: You are productive during 6:00 PM &ndash; 2:00 AM.</li></ul>How to Apply:<ul><li>Click &quot;Apply Now&quot;.</li><li>Mandatory: Answer the calibration question.</li><li>Attach your CV.</li></ul>If you are ready to own the Quality Department, apply now.Job Type: Full-timeApplication Question(s):<ul><li>Have you designed QA Scorecards and Calibration SOPs from scratch?</li><li>Do you have 3+ Years of experience in BPO Quality Assurance?</li><li>This is a Night Shift (6 PM - 2 AM). Are you available?</li></ul>Work Location: In person

Head of Quality Assurance (BPO Operations)

Mac Care

Job descriptionJob Summary:We are looking for a skilled Systems Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2&ndash;3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend systems to ensure operational efficiency.Key Responsibilities:<ul><li>System Configuration &amp; Application Support: Set up, deploy, and maintain systems and BPO applications including CRMs, dialers, ticketing tools, and other platforms.</li><li>Technical Troubleshooting: Act as the first line of defense for IT-related issues&mdash;diagnosing and resolving software, hardware, or connectivity problems affecting systems.</li><li>Operations Support: Collaborate with operations teams to ensure seamless workflow integration, automation, and minimal downtime.</li><li>Maintenance &amp; Monitoring: Monitor system performance and proactively address hardware, software, or network issues.</li><li>Training &amp; Documentation: Provide user training and develop system documentation, SOPs, and support materials.</li><li>Vendor Coordination: Liaise with IT vendors, service providers, and internal stakeholders to ensure reliability and compliance.</li><li>Security &amp; Compliance: Uphold IT security best practices and ensure systems comply with organizational and regulatory standards.</li><li>Continuous Improvement: Analyze trends and provide recommendations for improving system performance and reliability.</li></ul>Technical Skills:<ul><li>Hands-on experience with BPO systems like Five9, Avaya, Genesys, or similar.</li><li>Proficiency in CRM/ERP administration and troubleshooting.</li><li>Foundational knowledge of networking, cloud platforms, and cybersecurity.</li><li>Troubleshooting skills for Windows, VoIP, and telephony systems.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work effectively in a high-pressure BPO environment.</li></ul>Preferred Qualifications:<ul><li>Exposure to cloud-based contact center platforms and automation tools.</li><li>Familiarity with AI-driven tools and solutions in the BPO domain.</li><li>Certifications such as ITIL, CCNA, or related credentials.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in IT, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years in IT systems and application support, preferably in the BPO sector.</li></ul>Experience: 2-3 YearsIndustry: BPO / Call CenterTimings: 6pm to 3am PKSTJob Type: Full-timeJob Type: Full-timeWork Location: In person

Systems Support Engineer

Arwaj Tech

ARWAJ TECH is looking for Jr. Accounts Executive to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets for their Head office in Karachi.Responsibilities<ul><li>Manage all accounting transactions</li><li>Prepare budget forecasts</li><li>Publish financial statements in time</li><li>Handle monthly, quarterly and annual closings</li><li>Reconcile accounts payable and receivable</li><li>Ensure timely bank payments</li><li>Manage balance sheets and profit/loss statements</li><li>Cash and Accrual Management</li></ul>Note: BPO Industry experience candidates are encourage to applyShift: Morning Timings: 9 AM to 5:30 PM (On-Site)Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your Current Salary?</li></ul>Experience:<ul><li>Accounting: 1 year (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Jr. Accounts Executive

ibex. Pakistan

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Participate in the overall Recruitment process especially bulk hiring
 </li>
 <li>
 Participate in the development of the strategic objectives and resolution of key issues impacting the discovery of qualified Customer Service Executives
 </li>
 <li>
 Develop strategy for deploying effective media to attract the ideal candidate
 </li>
 <li>
 Plan and coordinate with branding team for development and placement of employment advertisements and other forms of marketing
 </li>
 <li>
 Work with department HOD to set budget goals
 </li>
 <li>
 Work with Operations Management to Develop compensation (salary, benefits, perks etc) to attract and retain qualified candidates from identified markets
 </li>
 <li>
 Travel as necessary to recruit candidates
 </li>
 <li>
 Coordinate and attend recruitment events (i.e. open houses, tours, on site interviews etc)
 </li>
 <li>
 Develop and maintain professional recruitment materials and required documents, as well as appropriate displays and programs for presentation
 </li>
 <li>
 Develop effective interview instruments to evaluate potential candidate, to ensure ideal candidates are hired (low turnover, high performance, highly satisfied employee, employee matched to job responsibility and culture, etc)
 </li>
 <li>
 Meet the recruiting needs in terms of quality and numbers in a time conscious manner
 </li>
 <li>
 Develop and implement correspondence and communication for all Customer Support Executive Batches
 </li>
 <li>
 Analyze employee data (performance, scores, geographic, demographic, educational) for trends current successful employees. Analyze population, educational, geographic etc data for future employee
 </li>
 <li>
 Prepare all required reports and statements relating to Contact Center recruiting efforts
 </li>
 <li>
 Evaluate job fit of each applicant based on interview process, previous work history, and adaptability to ibex.&rsquo;s work and phone environment
 </li>
 <li>
 Develop and maintain tracking system of overall recruitment effort and turnover data to analyze effectiveness and make changes as needed.
 </li>
 <li>
 Interact regularly with other Operations &amp; Operations Support Departments to identify current need for call center employee
 </li>
 <li>
 Communicate recruiting and hiring strategy and plans within the company and outside as appropriate.
 </li>
 <li>
 Develop and maintain network/referral sources to meet staffing plan requirements
 </li>
 <li>
 Forecast applicant flow
 </li>
 <li>
 Develop and follow budget in terms of expenditure and job starts.
 </li>
 <li>
 Perform other duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Job Specification &amp; Qualification:
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Bulk Hiring for BPO
 </li>
 <li>
 Minimum 5+ years of experience as a Recruitment lead
 </li>
 <li>
 Ability to establish and maintain rapport with all levels internally and externally
 </li>
 <li>
 Strong interpersonal and communication skills (English and Urdu), both verbal and written
 </li>
 <li>
 Proficient with MS Office particularly MS Excel and MS Power point
 </li>
 <li>
 Ability to handle and work under pressure
 </li>
 <li>
 Strong Reporting and Analytical Skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Leadership
 </li>
 <li>
 Must be a Team player
 </li>
 <li>
 Result Oriented
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 4+ years of Staffing and Recruiting experience
 
 
 &bull; Can start immediately
 
 
 &bull; 5+ years of work experience with 360 Recruitment
 
</div>

Assistant Manager, Talent Acquisition

Mars BPO

Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Call Center Representatives. In this role, you will handle inbound and outbound calls, provide excellent customer service, and support sales and operational activities.If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment,Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Excellent communication skills in [English/Local Language].</li><li>Customer-focused with strong problem-solving abilities.</li><li>Ability to work under pressure and meet targets.</li><li>Basic computer skills and familiarity with MS Office.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li><li>Stable job with a growing BPO company</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Voice Agents

About the Position: We are looking for Inside Sales Officers to join our night shift call center team. The role focuses on speaking with customers, presenting offers, and generating sales through effective communication.This role requires excellent communication skills, problem-solving abilities, and a positive attitude to ensure a high level of customer satisfaction.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Eligibility Criteria:<ul><li>Good English communication skills</li><li>Freshers and experienced candidates can apply</li><li>Basic computer knowledge</li><li>Willing to work night shift</li><li>Sales-focused attitude</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li><li>Stable job with a growing BPO company</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Inside Sales Officer

Explore 1061+ Bpo customer support executive international in Karachi this February. Find roles across top companies and apply now to boost your career.