business operations automation analyst

enterprise platform

business excellence

Zain

<div>About the Role 
The Business Excellence Specialist supports the Department manager in ensuring that Quality, Environmental and Security certification requirements are implemented and maintained. Moreover, Business Excellent Specialist supports improving business excellence across the organization. 
Responsibilities:<ul><li>
Ensure active participation of BE in internal audit reviews by assisting department auditees in understanding NCR findings, developing and following up corrective actions until implementation.
</li><li>Map the universe of processes that govern Zain operations and suggest improvements and streamline existing processes when necessary, to optimize efficiency, applicability and operability.
</li><li>Support the analysis of existing processes to define gaps, analyze root causes, suggest improvements, and remove unnecessary steps to increase efficiency and effectiveness for customer satisfaction.
</li><li>Support the strategies for the implementation of international standards agreed by top management and provide guidance, when required, on process level requirements.</li><li>
Help monitor and ensure availability &amp; accessibility of all updated documents on the intranet for areas of responsibility by monitoring effective implementation of documents &amp; records control process.</li><li>
Conduct benchmarking customer interfacing processes with best practices in telecom and provide improvement options.</li><li>
Support the follow-up of all the Environmental management programs set by the owners.</li><li>
Support the development of successful and recurrent ISO certification: selection of reputable certification bodies / registrars, identification of candidate ISOs, driving the acquisition of strategically applicable and relevant ISOs, hosting audit and certification workshops, following-up the ensuring the mitigation of ISO certification non-conformities etc.</li><li>
Support the acquisition of strategically relevant certifications (examples include but not limited to data center certifications with UpTime Institute, M&amp;O certification etc.) and highlight key monetization opportunities.
</li><li>Promote and improve the awareness on Quality concepts, Tools, ISO processes and procedures and Environmental Programs in the assigned areas.</li><li>
Help define performance measurement procedures and ensure their implementation, monitoring and analysis by the responsible departments.</li></ul>
What We Need From You 
Skills:<ul><li>
Proven knowledge of testing best practices, version control practices and defect management practices.</li><li>
Strong analytical and problem-solving skills.</li><li>
Proficiency with Microsoft Office (Excel, Word, PowerPoint).</li><li>
Knowledge of project management tools, like Jira or Trello.</li><li>
Excellent listening, negotiation and presentation skills.</li><li>
Excellent verbal and written communications skills.</li><li>
Strong organization and project management skills.</li><li>
Strong attention to details and technicalities.</li></ul> 
Education Level/ Major:
Bachelor's degree in business, Information Systems, Product design thinking
Years Of Experience:
+5</div>

Business Excellence

Americana Restaurants

<div>
 
 
 Purpose of the Role:
 
 
 
 Responsible for driving sales, profitability, operational excellence, and team development across assigned stores. Partners with Restaurant Managers (RMs/RGMs) to deliver strong business plans, exceptional customer experience, and full compliance with company standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and review annual and monthly restaurant operating and business plans with RMs.
 </li>
 <li>
 Drive sales and financial performance through effective execution of marketing programs, P&amp;L analysis, cost control, and operational audits.
 </li>
 <li>
 Monitor competitors, support new product launches, and ensure timely communication to restaurant teams.
 </li>
 <li>
 Ensure restaurant excellence by maintaining service, quality, cleanliness, safety, and security standards while resolving major operational and customer issues.
 </li>
 <li>
 Track KPIs, customer feedback, and GES/ROCC results, leading corrective and improvement initiatives.
 </li>
 <li>
 Coach and develop restaurant management teams, identify high-potential talent, and ensure effective training, performance appraisals, and bench planning.
 </li>
 <li>
 Ensure compliance with audits, cash handling, labor regulations, maintenance schedules, and required systems and tools.
 </li>
 <li>
 Promote teamwork, employee engagement, and a strong customer-focused culture across all restaurants.
 </li>
 </ul>
 
 
 
 
 
 Education, Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Tourism &amp; Hotel Management or Business Administration preferred)
 </li>
 <li>
 Minimum 5&ndash;6 years overall experience in retail and/or consumer-oriented service operations, preferably in multi-outlet food or QSR environments
 </li>
 <li>
 Minimum 2&ndash;3 years in an operations management role with responsibility for sales, profit, people management, and compliance
 </li>
 <li>
 At least 2 years of QSR experience, preferably with an international brand
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership, coaching, and people development skills
 </li>
 <li>
 Excellent communication and stakeholder management capability
 </li>
 <li>
 Strong customer-centric mindset with focus on service excellence
 </li>
 <li>
 Analytical, data-driven decision-making using operational and financial metrics
 </li>
 <li>
 Solid understanding of QSR operations, compliance, and performance standards
 </li>
 <li>
 Proficient in operational systems (One Klick, Aloha, Crunch Time, Pace Setter) and MS Office
 </li>
 <li>
 High adaptability and resilience in fast-paced environments
 </li>
 </ul>
</div>

Area Coach

Ericsson

<div>
 
 About This Opportunity
 
 
 
 Ericsson is looking for a Head of Integration Services Hub1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence. The role focuses on services business pre-sales and overlooks integrated delivery models setup including System Integration, Application Development &amp; Maintenance , and IT Managed Services.
 
 
 This role reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of BOS Delivery Excellence Leadership team.
 
 
 What You Will Do:
 
 
 <ul>
 <li>
 Lead BOS service excellence, managing team of senior services professionals.
 </li>
 <li>
 Accountable for services engagement and pre-sales including target topline and profitability.
 </li>
 <li>
 Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
 </li>
 <li>
 Secure service delivery readiness through competence planning inline with business and portfolio evolution.
 </li>
 <li>
 Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
 </li>
 <li>
 Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
 </li>
 <li>
 Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
 </li>
 <li>
 Set Individual Performance and Development goals for members with regular check-ins.
 </li>
 <li>
 Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
 </li>
 <li>
 Drive a Knowledge Sharing and Asset building culture across their community.
 </li>
 <li>
 Instill a culture of add-on sales and customer value maximization.
 
 
 </li>
 </ul>
 What You Will Bring:
 
 
 <ul>
 <li>
 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development &amp; maintenance, and IT managed services.
 </li>
 <li>
 Deep understanding of BOS portfolio including products and services.
 </li>
 <li>
 University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
 </li>
 <li>
 Strong People Manager track record leading Senior Team members and leading Leaders.
 </li>
 <li>
 Deep Telecom knowledge including understanding of Telecom networks, OSS &amp; BSS components and familiarity with TmForum (eTOM, SID, TAM)
 </li>
 <li>
 Advanced experience with IT Systems and Integration
 </li>
 <li>
 OSS and BSS full stack integrations and surrounding ecosystems
 </li>
 <li>
 API management &amp; microservice architecture
 </li>
 <li>
 Cloud-Native &amp; Platform transformation
 </li>
 <li>
 Data analytics, AI/ML applications in service operations
 </li>
 <li>
 In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
 </li>
 <li>
 Proven experience with MS IT and ADM related frameworks &ndash; ITIL, COBIT &amp; SAFe
 </li>
 <li>
 Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
 </li>
 <li>
 Recommended certifications (external): ITIL, Lean Six Sigma, PMP
 </li>
 <li>
 Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
 </li>
 <li>
 Strong consultative, presentation, and communication skills
 </li>
 <li>
 Proven track record to deliver results within a time sensitive and high-pressure environment.
 </li>
 <li>
 Highly proficient collaboration skills
 </li>
 <li>
 Solid ability to communicate effectively at executive levels.
 </li>
 <li>
 In-depth knowledge of running Organizational and Solution Level Governance.
 </li>
 <li>
 Fluent in English; additional languages are a plus.
 
 
 </li>
 </ul>
 Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibility and skills requirements.
 
 
 Ericsson South Africa recruits in line with its Employment Equity plan and will therefore give preference to suitably qualified candidates who are members of designated groups. Would you like to take a tour to &ldquo;Life at Ericsson MEA&rdquo;, visit short video Click Here
 
 
 
 Why join Ericsson?
 
 
 
 At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
 
 
 What happens once you apply?
 
 
 
 Click Here to find all you need to know about what our typical hiring process looks like.
 
 
 Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
 
 
 
 Req ID:
 
 776664
</div>

Head of  BOS Integrated Services Hub 1

Ramr

The Area Manager in the F&amp;B sector oversees multiple restaurant or caf&eacute; locations within a designated region. This role ensures operational excellence, consistent food quality, strong financial performance, and an outstanding customer experience across all outlets.Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business, or related field (preferred)</li><li>3&ndash;7+ years of experience in F&amp;B operations, with multi-unit management experience</li><li>Strong understanding of restaurant operations and food safety standards</li><li>Leadership and team development skills</li><li>Excellent communication and problem-solving abilities</li><li>Ability to work in a fast-paced, high-pressure environment</li></ul>Job Type: Full-timeWork Location: In person

F&B area manager (Local hire)

Ceramica Ramblena

Job Opportunity: Manufacturing DirectorLocation: Kuwait City, Kuwait Company: Ceramica RamblenAbout UsCeramica Ramblen is a premier ceramics and manufacturing company based in Kuwait City, known for delivering high-quality products that combine craftsmanship, innovation, and sustainability. We are committed to excellence in production, continuous improvement, and creating value for our customers and partners.Role OverviewWe are seeking an experienced Manufacturing Director to lead our production operations, oversee manufacturing processes, and drive efficiency across all facilities. This role requires strong leadership, technical expertise, and the ability to align manufacturing strategies with business objectives.Key Responsibilities<ul><li>Define and execute the company&rsquo;s manufacturing strategy and operational roadmap.</li><li>Oversee production planning, quality control, and process optimization.</li><li>Ensure compliance with safety, environmental, and industry standards.</li><li>Collaborate with supply chain, R&amp;D, and commercial teams to support product innovation.</li><li>Implement lean manufacturing practices and continuous improvement initiatives.</li><li>Manage budgets, resources, and vendor relationships.</li><li>Lead and mentor production teams to foster a culture of excellence and accountability.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Industrial Engineering, Mechanical Engineering, or related field (Master&rsquo;s preferred).</li><li>10+ years of experience in manufacturing management, with at least 5 years in a leadership role.</li><li>Proven track record in managing large-scale production operations.</li><li>Strong knowledge of lean manufacturing, process improvement, and quality assurance.</li><li>Excellent leadership, communication, and project management skills.</li><li>Ability to balance strategic vision with hands-on operational expertise.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead and shape the future of manufacturing at Ceramica Ramblen.</li><li>Exposure to innovative projects and advanced production technologies.</li><li>Collaborative and growth-oriented work environment.</li></ul>Job Type: Full-timePay: Up to KD3,400.000 per monthWork Location: In person

Manufacturing Director

Canonical

<div>
 Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a
 
 Technical Author at Canonical
 
 .
 
 
 We are building documentation capacity at scale.
 
 We have dozens of positions available
 
 , for teams and products across the organisation, at all levels from Graduate to Senior Staff.
 
 
 
 All applications and candidates are handled through this one entry-point.
 
 
 
 To improve your chances of success in this application, read our advice on how to get a job at Canonical.
 
 
 
 These are not traditional technical writer roles.
 
 As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company.
 
 
 You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to documentation practice as a first-class engineering and business discipline.
 
 
 You will work with the Di&aacute;taxis approach to documentation and help elevate standards of technical writing through attention to theory and practice.
 
 
 
 The role of a Technical Author
 
 
 
 A
 
 product-focused Technical Author
 
 is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
 
 
 A
 
 customer-focused Technical Author
 
 works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you'll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world.
 
 
 An
 
 operations-focused Technical Author
 
 is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation.
 
 
 You'll have a chance to tell us your preferred focus, and we'll work with you to find the right seniority level and team for you.
 
 
 Whatever your focus, you will also be a part of
 
 Canonical's documentation practice team
 
 , that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
 
 
 
 Location:
 
 These are fully remote roles, open to candidates across the globe.
 
 
 
 As a Technical Author you will
 
 
 
 <ul>
 <li>
 Create, maintain and improve software and other documentation
 </li>
 <li>
 Work with your team members, to help them make effective documentation contributions
 </li>
 <li>
 Influence the development of Canonical products and services, as an expert user who has important opinions about function and design
 </li>
 <li>
 Engage with user communities to ensure that our documentation meets their needs
 </li>
 <li>
 Encourage and support community engagement in and contribution to documentation
 </li>
 <li>
 Help standardise the structure, presentation, style and language of content across products
 </li>
 <li>
 Collaborate with documentation peers to advance the state of the art in documentation at Canonical
 </li>
 <li>
 Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
 
 
 </li>
 </ul>
 
 A strong candidate
 
 
 
 <ul>
 <li>
 Is an excellent collaborator and communicator
 </li>
 <li>
 Cares deeply about functional written communication
 </li>
 <li>
 Is a technical writer with a programmer's mindset, or a programmer with a record of producing excellent documentation
 </li>
 <li>
 Has a record of community engagement, in open-source software, documentation, research or other disciplines
 </li>
 <li>
 Is sympathetic to the needs and challenges of open-source software and its communities
 </li>
 <li>
 Demonstrates technical curiosity, and is fascinated by software technology and its challenges
 </li>
 <li>
 Has demonstrable documentation skills, insight and enthusiasm
 </li>
 <li>
 Has experience of software development contexts
 </li>
 <li>
 Is familiar with: Linux, working on the command line, Git, documentation markup languages (reStructuredText, MyST)
 </li>
 <li>
 Holds a BSc/BA degree or equivalent
 </li>
 <li>
 Is able to travel twice a year for up to two weeks for events
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Deep technical domain knowledge
 </li>
 <li>
 Open-source community leadership and management
 </li>
 <li>
 User-experience, interaction or visual design
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Technical Author (multiple roles and seniority levels)

Witthawat Technology

Job Opportunity: IT Operations DirectorLocation: Kuwait City, Kuwait Company: Witthawat TechnologyAbout UsWitthawat Technology is a leading provider of innovative IT solutions and services, dedicated to helping businesses achieve operational excellence and digital transformation. Based in Kuwait City, we specialize in enterprise IT infrastructure, cloud solutions, and managed services that empower organizations to thrive in today&rsquo;s fast-paced digital landscape.Role OverviewWe are seeking an experienced IT Operations Director to oversee our IT operations, ensure system reliability, and drive efficiency across all technology platforms. This leadership role requires strong technical expertise, operational management skills, and the ability to align IT operations with business objectives.Key Responsibilities<ul><li>Lead and manage IT operations, including infrastructure, networks, and enterprise systems.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Ensure system reliability, scalability, and security across all platforms.</li><li>Oversee IT support services, ensuring timely resolution of technical issues.</li><li>Collaborate with executive leadership to align IT operations with strategic goals.</li><li>Manage vendor relationships and evaluate emerging technologies.</li><li>Monitor performance metrics and drive continuous improvement initiatives.</li><li>Mentor and develop IT teams to foster innovation and excellence.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (Master&rsquo;s preferred).</li><li>10+ years of experience in IT operations, with at least 5 years in a leadership role.</li><li>Proven track record in managing enterprise IT infrastructure and operations.</li><li>Strong knowledge of cloud computing, cybersecurity, and IT service management.</li><li>Excellent leadership, communication, and project management skills.</li><li>Ability to balance strategic vision with hands-on technical expertise.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to lead and shape the IT operations of a growing company.</li><li>Exposure to diverse industries and high-impact projects.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: Up to KD3,200.000 per monthWork Location: In person

IT Operations Director

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