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b2b associate, customer acquisition Jobs in Cairo Egypt

b2b associate, customer acquisition

business relationship manager

Concentrix

<div>
 
 Job Title
 
 
 
 Sales Manager
 
 
 
 Job Description
 
 
 
 The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Sales Manager

Diversey

<div>
 
 
 Job Title:
 
 Account Manager &ndash; Sales FSR
 
 
 
 Function:
 
 Sales &ndash; FSR
 
 
 
 Scope:
 
 Account / Relationship Management with primary focus on existing business. New business development is secondary.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage assigned customer accounts within the food service and retail (FSR) sector and maintain strong long-term relationships with key stakeholders.
 </li>
 <li>
 Ensure customer satisfaction by understanding needs and aligning them with company products and services, particularly in hygiene and sanitation solutions.
 </li>
 <li>
 Maintain and grow revenue within existing accounts, including price capture and gross profit improvement.
 </li>
 <li>
 Identify new product opportunities and support sales activities within current customers.
 </li>
 <li>
 Provide technical service and support &mdash; including product training, hygiene audits, and dilution system checks &mdash; to add value and strengthen customer partnerships.
 </li>
 <li>
 Conduct regular customer follow-ups and status meetings as needed.
 </li>
 </ul>
 
 
 Knowledge &amp; Complexity:
 
 
 
 Requires good job knowledge and the ability to perform routine activities using standard procedures and reports. Familiarity with hygiene and cleaning solutions within food service and retail environments is essential.
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Experience in the food service and/or retail industry
 </li>
 <li>
 Background in hygiene, cleaning, or sanitation solutions is strongly preferred
 </li>
 <li>
 Proven account management or field sales experience
 </li>
 <li>
 Strong relationship-building and communication skills
 </li>
 <li>
 Willingness to travel within the assigned territory
 </li>
 </ul>
 
 
</div>

Account Manager

Michelin

<div>
 
 Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime thru the key account planning.
 
 
 
 
 
 Reporting to the Regional Sales Manager, you will be responsible for managing and developing the off-road market segment (Agriculture, mining, construction, industrial) in Egypt. This is a highly flexible, field-oriented role that requires extensive on-ground engagement with customers, partners, and stakeholders. The ideal candidate should be comfortable working independently, possess strong market knowledge, and demonstrate the ability to build and maintain relationships in dynamic environments.
 
 
 
 
 
 Strategic Account Management:
 
 
 <ul>
 <li>
 Manage the key Account Planning
 </li>
 <li>
 Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition
 </li>
 <li>
 Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers
 </li>
 <li>
 Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements
 </li>
 <li>
 In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships
 </li>
 <li>
 Steer the business and negotiate the correct solution is taken and delivered to the customer
 </li>
 </ul>
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales.
 </li>
 <li>
 Steer the business and ensure the correct solution is delivered to customers in a timely manner.
 </li>
 <li>
 Serve as contact point for key customers and internal teams.
 </li>
 <li>
 Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
 </li>
 <li>
 Prepare regular customer analysis to internal and external stakeholders using key account metrics/process.
 </li>
 <li>
 Support your team members with coaching, training, and identifying revenue opportunities.
 </li>
 </ul>
 
 
 
 
 KEY EXPERIENCES IN:
 
 
 <ul>
 <li>
 Managing several customers (Account Management).
 </li>
 <li>
 Selling solution to customers (Negotiating).
 </li>
 <li>
 Multi-tasking (Adaptability).
 </li>
 <li>
 Working with CRM (Salesforce &ldquo;Engage&rdquo;) ((Customer Relationship Management).
 </li>
 <li>
 Industry related experience.
 </li>
 </ul>
 
 
</div>

Key Account Manager- B2B- Off Road

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The IT Governance &amp; Continuity Manager is responsible for ensuring the resilience, governance, and financial efficiency of the organization's IT operations. The role oversees Business Continuity Planning (BCP), Disaster Recovery (DR), IT vendor management, IT financial management, and IT audit coordination. This position ensures that IT services remain secure, compliant, cost-effective, and capable of supporting business operations during disruptions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Business Continuity &amp; Disaster Recovery
 
 <ul>
 <li>
 Develop, implement, and maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies to ensure minimal disruption to business operations.
 </li>
 <li>
 Conduct regular risk assessments and business impact analyses to identify critical systems and processes.
 </li>
 <li>
 Plan and execute disaster recovery tests, simulations, and drills to validate recovery procedures.
 </li>
 <li>
 Coordinate with IT and business teams to ensure readiness and alignment with organizational resilience objectives.
 </li>
 <li>
 Maintain documentation of recovery procedures and ensure regular updates.
 </li>
 </ul>
 
 
 
 
 IT Vendor Management
 
 <ul>
 <li>
 Manage relationships with IT vendors and service providers to ensure service quality and compliance with contractual obligations.
 </li>
 <li>
 Oversee vendor performance through Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
 </li>
 <li>
 Participate in vendor selection, contract negotiation, and evaluation processes.
 </li>
 <li>
 Ensure vendors comply with security, regulatory, and operational standards.
 </li>
 </ul>
 
 
 
 
 IT Financial Management
 
 <ul>
 <li>
 Assist in preparing and managing the IT budget, ensuring alignment with organizational goals.
 </li>
 <li>
 Monitor IT expenditures and optimize costs related to infrastructure, software, and services.
 </li>
 <li>
 Provide financial reporting and analysis on IT spending, investments, and cost optimization opportunities.
 </li>
 <li>
 Support financial planning for IT initiatives and projects.
 </li>
 </ul>
 
 
 
 
 IT Audit &amp; Compliance
 
 <ul>
 <li>
 Coordinate internal and external IT audits to ensure compliance with regulatory, security, and governance standards.
 </li>
 <li>
 Maintain IT policies, procedures, and controls aligned with industry best practices.
 </li>
 <li>
 Address audit findings and ensure remediation plans are implemented effectively.
 </li>
 <li>
 Ensure compliance with frameworks such as
 
 ISO 27001
 
 ,
 
 COBIT
 
 , and
 
 ITIL
 
 where applicable.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, Information Systems, or a related field.
 </li>
 <li>
 5+ years of experience in IT governance, business continuity, disaster recovery, or IT risk management.
 </li>
 <li>
 Experience in vendor management and IT financial oversight.
 </li>
 <li>
 Familiarity with IT governance frameworks such as
 
 ISO 22301
 
 ,
 
 ISO 27001
 
 ,
 
 COBIT
 
 , and
 
 ITIL
 
 .
 </li>
 <li>
 Strong analytical, organizational, and communication skills.
 </li>
 <li>
 Relevant certifications such as CBCP, ISO 22301 Lead Implementer, CISA, or ITIL are preferred.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Risk Management &amp; Business Resilience
 </li>
 <li>
 IT Governance &amp; Compliance
 </li>
 <li>
 Vendor Relationship Management
 </li>
 <li>
 Financial Planning &amp; Cost Optimization
 </li>
 <li>
 Audit Coordination &amp; Control Management
 </li>
 <li>
 Crisis Management &amp; Incident Response
 </li>
 </ul>
 
 
</div>

IT Governance & Continuity Manager

Schneider Electric

<div>
 
 
 About the Role
 
 
 
 
 
 
 Schneider Electric&rsquo;s
 
 Global ETO business
 
 is going through a strong transformation journey to deliver higher performance and greater value to our customers.
 
 Global ETO Procurement
 
 is one of the key drivers of this transformation and has been playing a critical role over the past years.
 
 
 
 BADR Plant
 
 , one of the strategic plants within Global ETO, is projected to achieve
 
 &gt;25% sales growth in 2026
 
 . To support this growth, we are looking for a
 
 Category Buyer
 
 who will manage multiple
 
 Mechanical &amp; Electro-Mechanical categories
 
 by designing and implementing annual performance and operational plans.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Category &amp; Spend Management
 
 
 
 
 <ul>
 <li>
 Lead supplier selection, supplier development, and coordinate Supplier Qualifications (SAM)
 </li>
 <li>
 Manage a spend of approx.
 
 7&ndash;8 M&euro;
 
 including supplier management, spend analytics, need analysis, and
 
 Annual Procurement Operation Planning (APOP)
 
 </li>
 <li>
 Coordinate with
 
 regional and global category teams
 
 to drive category initiatives
 </li>
 <li>
 Manage
 
 contracts and procurement risk
 
 </li>
 </ul>
 
 
 
 
 Part / Component Development
 
 
 
 
 <ul>
 <li>
 Lead
 
 RFPs, negotiations, PPAP coordination, pricing agreements
 
 </li>
 <li>
 Coordinate
 
 MSA, LTC, QTC
 
 processes with internal functions and external suppliers
 </li>
 </ul>
 
 
 
 
 Cost Reduction &amp; Productivity
 
 
 
 
 <ul>
 <li>
 Drive annual cost reductions through:
 </li>
 <li>
 Negotiation preparation
 </li>
 <li>
 Should-cost analysis
 </li>
 <li>
 External benchmarking
 </li>
 <li>
 Multi-year agreements
 </li>
 <li>
 Supplier changes
 </li>
 <li>
 Value engineering &amp; localization initiatives
 </li>
 </ul>
 
 
 
 
 Supply Management
 
 
 
 
 <ul>
 <li>
 Collaborate closely with plant teams to ensure
 
 smooth material flow
 
 </li>
 <li>
 Drive
 
 dual/alternate sourcing
 
 strategies to avoid single-source risks
 </li>
 </ul>
 
 
 
 
 Cross-Functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with
 
 Plant Procurement Manager
 
 , Operations, Quality, and Engineering
 </li>
 <li>
 Contribute to higher
 
 productivity, quality, and customer satisfaction
 
 </li>
 </ul>
 
 
 
 
 Procurement Digitalization
 
 
 
 
 <ul>
 <li>
 Learn and effectively use
 
 digital tools
 
 to reduce non-value-added activities (NVAs)
 </li>
 </ul>
 
 
 
 
 Sustainability in Procurement
 
 
 
 
 <ul>
 <li>
 Partner with internal and external stakeholders to support
 
 Schneider Electric&rsquo;s sustainability mission
 
 for planet and people
 </li>
 </ul>
 
 
 
 
 
 Required Competencies
 
 
 
 
 
 <ul>
 <li>
 
 3&ndash;5 years
 
 of experience in
 
 Strategic Sourcing / Category Management
 
 </li>
 <li>
 Strong
 
 commercial &amp; negotiation skills
 
 </li>
 <li>
 Experience in
 
 Supplier Relationship Management
 
 </li>
 <li>
 Strong
 
 leadership presence
 
 </li>
 <li>
 
 Project management
 
 capabilities
 </li>
 <li>
 Excellent
 
 communication &amp; presentation skills
 
 </li>
 <li>
 Good knowledge of
 
 procurement tools and processes
 
 </li>
 </ul>
 
 
</div>

Category Buyer

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

QStaffers

<div>
 
 Description
 
 
 
 
 QStaffers
 
 is currently looking for a
 
 Client Lead (Account Manager)
 
 for one of our partners, a pioneer in the Media Production field!
 
 
 
 
 About
 
 
 The
 
 Client Lead (Account Manager)
 
 translates messy client requests into structured briefs, protect the team from scope creep, and identify opportunities to grow each account.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Client Relationship Management
 </li>
 <li>
 Serve as the primary point of contact for all active retainer and project clients
 </li>
 <li>
 Conduct weekly or bi-weekly client check-ins (depending on account size)
 </li>
 <li>
 Manage client expectations: set realistic timelines, communicate delays proactively, and present work professionally
 </li>
 <li>
 Handle all client feedback loops: receive notes, translate into actionable items for the team, and manage revision rounds within agreed limits
 </li>
 <li>
 Conduct quarterly client reviews: present performance summaries, gather feedback, and identify satisfaction risks
 
 
 </li>
 </ul>
 
 Brief &amp; Scope Management
 
 
 
 <ul>
 <li>
 Convert every client request into a structured internal brief using a standardized template
 </li>
 <li>
 Ensure every brief includes: objective, deliverables, timeline, budget parameters, approval workflow, and revision limits
 </li>
 <li>
 Flag any out-of-scope request immediately &mdash; do not promise before checking with Head of Ops and MD
 </li>
 <li>
 Maintain a scope log per client: what was agreed vs. what was delivered
 
 
 </li>
 </ul>
 
 Account Growth &amp; Commercial
 
 
 
 <ul>
 <li>
 Track revenue per client monthly and identify upsell opportunities (additional services, increased content volume, new platforms)
 </li>
 <li>
 Prepare upsell proposals in collaboration with MD for existing clients
 </li>
 <li>
 Support MD in preparing pitches and proposals for new business
 </li>
 <li>
 Own the renewal process: start renewal conversations 60 days before contract end
 </li>
 <li>
 Track client health scores: engagement level, payment timeliness, satisfaction signals, risk of churn
 
 
 </li>
 </ul>
 
 Internal Coordination
 
 
 
 <ul>
 <li>
 Work with Head of Operations to ensure briefs are handed off cleanly and on time
 </li>
 <li>
 Attend production planning meetings to flag client priorities and upcoming deadlines
 </li>
 <li>
 Ensure deliverables go through internal QC before client review
 </li>
 <li>
 Maintain client folders and documentation in the PM system
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 </li>
 <li>
 2&ndash;4 years of experience in account management, client servicing, or client success at a creative agency, media company, or marketing firm
 </li>
 <li>
 Proven experience managing 4&ndash;8 client accounts simultaneously
 </li>
 <li>
 Excellent written and verbal communication in both Arabic and English
 </li>
 <li>
 Strong presentation skills: can present work to clients confidently and handle objections
 </li>
 <li>
 Understanding of social media content production: knows what a reel is, understands posting cadences, familiar with Instagram/TikTok/YouTube formats
 </li>
 <li>
 Based in Cairo
 </li>
 <li>
 </li>
 <li>
 Experience in a video/content production agency (not just traditional advertising or PR)
 </li>
 <li>
 Familiarity with Egyptian brand landscape (F&amp;B, real estate, sports, lifestyle)
 </li>
 <li>
 Experience writing client-facing proposals, SOWs, and renewal documents
 </li>
 <li>
 Comfort with numbers: can discuss budget, pricing, and ROI with clients without needing the MD present
 </li>
 <li>
 Experience with CRM or PM tools (HubSpot, Notion, Monday.com)
 </li>
 <li>
 </li>
 <li>
 Warm and professional: clients enjoy working with them; builds trust quickly
 </li>
 <li>
 Organized and responsive: replies to clients within 2 hours during business hours; never lets a message sit unread
 </li>
 <li>
 Protective of the team, translates unreasonable client demands into manageable asks rather than passing them through raw
 </li>
 <li>
 Commercially aware: always thinking about how to grow the account, not just service it
 </li>
 <li>
 Calm under pressure: when a client is upset about a late delivery or a revision, they de-escalate before involving leadership
 </li>
 <li>
 High EQ: reads the room in client meetings, picks up on dissatisfaction early
 </li>
 </ul>
</div>

Client Lead (Account Manager)

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