account manager

call center agent position - sutherland Jobs in Alexandria

call center agent position - sutherland

front desk agent

sales representative

sales travel agent

call center agent position

Sutherland

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>02-09-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39839U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Call Center Agent Position

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>02-09-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF39840U</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li><br>
</ul>
<p></p><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Call Center Agent Position - Sutherland

DreamPort

<p>Sales Agent &ndash; Call Center (Alexandria)</p><p>We&rsquo;re hiring experienced Travel Sales Agents to work from a co-working space in Alexandria.</p><p>Role:</p><p>Handle travel inquiries, sell airline tickets and tour packages, and close sales using booking systems for US based Residents.</p><p>Requirements:</p><ul><li>Call center experience (required)</li><li>Travel sales experience (preferred)</li><li>Advanced English (Required)</li></ul><p>What We Offer:</p><ul><li>Unlimited commission-based salary in US dollars (average ~$1,000/month)</li><li>Ongoing support and career growth</li><li>Work with a global travel company (20+ years)</li></ul><p>Alexandria | Full-time</p><p>if you're interested Kindly send a 1 to 2 mins voice note Via whatsapp introducing yourself and your previous experience to +201277958296 / +201503267711</p><p>Job Types: Full-time, Permanent, Contract</p><p>Pay: E&pound;50,000.00 - E&pound;100,000.00 per month</p>

Sales Travel Agent

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
<p></p><p><b>About The Role
</b></p><p>Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</p><p><b>What Will You Do
</b></p><p>1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</p><p>2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
</p><p>3. The ability to quote and be familiar with room and rate availability for current and future dates.
</p><p>4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
</p><p>5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
</p><p>6. The ability to handle guest problems or complaints.
</p><p><b>What Will You Bring
</b></p><p>1.Written, spoken and reading proficiency in the English language.
</p><p>2. Hotel experience preferred.
</p><p>3. Knowledge of Front Desk tasks.
</p><p>4. Opera knowledge is an advantage.
</p><p>5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</p><p>6. The ability to understand and comply with upscale luxuries Hotel operation standards.
</p><p><b>What We Offer:
</b><br>
&bull; Competitive Salary, wages, and a comprehensive benefits package
</p><p>&bull; Excellent Training and Development opportunities
</p><p>&bull; Complimentary Dry Cleaning for Employee Uniforms
</p><p>&bull; Complimentary Employee Meals</p></div><p></p>

Front Desk Agent

Paradise Inn Group

<div><div>We are looking to hire a commendable Executive Chef to manage our kitchen staff and resolve kitchen issues swiftly.<br>
<br>
<b>Position Overview:</b></div><ul><li>
The executive chef attracts and retains staff, maintains a cooperative relationship with team members, optimizes staff productivity, and serves as a replacement in team members' absence.</li><li>
You will train staff to use new recipes, cooking techniques, and equipment, and oversee cooks performing food preparation.</li><li>
You will oversee the delivery of food supplies, prepare special dishes, and supervise overall kitchen operations during dinner service.</li><li>
To ensure success you will ensure your team delivers high-quality, cost-effective dishes promptly. Top candidates are creative, service-oriented, and level-headed.</li><li>
Location: Alexandria, Egypt.</li></ul><div><br>
<b>
Company Overview:</b></div><div>
Our hotel chain is renowned for providing exceptional service and creating unforgettable experiences for our guests. With a strong commitment to excellence, we operate a network of luxury hotels in Alexandria, offering world-class amenities, exquisite dining options, and unparalleled comfort.</div><div><br>
<b>
Key Responsibilities:</b></div><ul><li>
Ensuring promptness, freshness, and quality of dishes.</li><li>
Coordinating cooks' tasks.</li><li>
Implementing hygiene policies and examining equipment for cleanliness.</li><li>
Designing new recipes, planning menus, and selecting plate presentations.</li><li>
Reviewing staffing levels to meet service, operational, and financial objectives.</li><li>
Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.</li><li>
Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.</li><li>
Setting and monitoring performance standards for staff.</li><li>
Obtaining feedback on food and service quality, and handling customer problems and complaints.</li></ul><div><br>
<b>
Benefits:</b></div><ul><li>
Attractive and competitive salary packages.</li><li>
Luxury accommodation for non-resident hires.</li><li>
Monthly performance-based bonuses.</li><li>
Private health insurance.</li><li>
Life insurance coverage.</li></ul><div></div><div><b><br>
Qualifications and</b> <b>Requirements:</b></div><ul><li>
5+ years of experience in a similar position.</li><li>
Advanced knowledge of food professional principles and practices.</li><li>
Proficient knowledge of human resources management.</li><li>
Excellent knowledge of BOH systems, ordering, and inventory.</li><li>
Excellent communication skills.</li><li>
Ability to meet deadlines.</li><li>
Available to work on-call, shifts, after hours, over weekends, and on public holidays.</li></ul><div><br>
<b>
Note</b>: Only shortlisted candidates will be contacted for further evaluation.</div><div></div><div><br>
Join our exceptional team and be part of an organization that values talent, growth, and excellence in the hospitality industry. Apply now and embark on a rewarding career journey with us.</div><br>
<b>
About Paradise Inn Group:</b><p><br>
Luxury hotel Dating back to the early 20th century, this historic hotel is right on Alexandria&rsquo;s waterfront where breakfast can be enjoyed on the rooftop terrace with panoramic Corniche views.Accommodations: The hotels have 5 room categories, All Rooms are fully renovated and decorated with Luxurious Fabrics: Standard, Deluxe, Superior, Junior Suite, and Royal Suite.Amenities: Coffee tray, Satellite Tv, Free Wi-Fi, Daily newspapers, Mini bar, Private bathroom, Toiletries kit, Sippers, Hair dryer, and a Balcony.Facilities: 24 hours room service, Laundry, Dry cleaning, 24 hours security, Valet parking.Halls: Queen Elizabeth, Prince of Wales, King EdwardOutlets: Blue harbor Cafe &amp; Restaurant - Skyroof Rooftop LoungeLocations: The hotel is situated a 2-minute walk from the El Raml Train Station and the sandy beaches. The library of Alexandria is 1.5 km away, located 1 km from Constantine Cavafy Museum, 2 km from the Opera, 2 km from Qaitbait CitadelNear to The Central Bank of Egypt, Embassies and Consulates, Tourist Organizations, 24 mins / 8 km to City Centre Alexandria.</p></div>

Executive Chef

Mantrac Group

<div>
 <p>
  To run all activities in accounts payable &amp; accounts receivable functions within shared service center across all Mantrac group of companies that are in scope, uploading, receiving vendor&rsquo;s invoices and related documents, posting vendor&rsquo;s invoices on time and prepare payment proposals according to payment terms, automatic/manual customers matching, posting WHT/Penalties or any other deductions and run the monthly debtors&rsquo; provisions and ensure compliance with financial policies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  &bull; Review the allocation of budget owner for each P2P invoice.
 </p>
 <p>
  &bull; Upload invoices on SPP that did not automatically upload.
 </p>
 <p>
  &bull; Check if the items / services being procured will be recharged to another BU (performed through the IC tool).
 </p>
 <p>
  &bull; Send GRN Notifications to Budget owner for P2P process.
 </p>
 <p>
  &bull; Perform 3- way match for P2P and 2-way match for trade invoices.
 </p>
 <p>
  &bull; Post the invoices and prepare payment proposal.
 </p>
 <p>
  &bull; Check if there is an open estimate for the late cost invoices.
 </p>
 <p>
  &bull; Review "payable form" sent from BU with its associated documents for &ldquo;on behalf of&rdquo; and rush manual payments&rdquo;.
 </p>
 <p>
  &bull; Match vendors account for all payments done outside of TMS.
 </p>
 <p>
  &bull; Prepare monthly reconciliations of AP ledger to GL in blackline.
 </p>
 <p>
  &bull; Ensure accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.
 </p>
 <p>
  &bull; Match customer accounts based on remittance advice received.
 </p>
 <p>
  &bull; Review and post all customers deductions.
 </p>
 <p>
  &bull; Post write-off adjustments.
 </p>
 <p>
  &bull; Run monthly debtors&rsquo; provisions.
 </p>
 <p>
  &bull; Finalize all portal cases on time according to the SLA.
 </p>
 <p>
  &bull; Update local parties with credit amounts received from the customers in banks and allocate them to customer accounts based on allocation received on BUs.
 </p>
 <p>
  &bull; Match customer accounts automatically through RPA or manually if needed on time.
 </p>
 <p>
  &bull; Review and post all customers deductions received from local BUs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree of Business Administration, Accounting or Finance
 </p>
 <p>
  &bull; 1 &ndash; 2 years of experience in accounting or finance
 </p>
 <p>
  &bull; Fresh graduates are welcomed to apply
 </p>
 <p>
  &bull; Very Good Communication skills
 </p>
 <p>
  &bull; Strong Microsoft skills ( Excel)
 </p>
 <p>
  &bull;Excellent English (both written &amp; spoken)
 </p>
 <p>
 </p>
</div>


Accountant

NBK Egypt

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Drive and deliver exceptional leads generation and sales chances activities to acquire new to the bank customers and promote cross selling to existing relations. Partner with the corporate members, Retail &amp; Treasury to achieve the corporate overall Bank&rsquo;s goals and objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities &amp; Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Search for new business opportunities to grow bank market share and profitability.
  </li>
  <li>
   Intensive contact with clients
  </li>
  <li>
   Attend clients calls
  </li>
  <li>
   Identify the financing requirements of the borrower and purpose the appropriate credit structure to cover their needs.
  </li>
  <li>
   Meet individually assigned target in all defined business fields.
  </li>
  <li>
   Ensure credit application for new and existing customers is prepared in a comprehensive manner and in line with approved credit policy and operating manuals, procedures and business circulations issued and circulated with full responsibility of completeness, accuracy of gathered information in a timely manner and within required business deadlines
  </li>
  <li>
   Fulfill customer requests in a timely manner and focus on enhancing customer experience through the development of own internal network of relevant stakeholders (branches network, operations, risk, etc).
  </li>
  <li>
   Building deeper engagement for existing relationships through regular sites visits, quarterly call reports, and corporate events
  </li>
  <li>
   Ensure smooth and continuous flow of customer information with respect to requests, business updates, key changes, warning signals and other customer relevant information to members within own team (ARM/SCA/CA)
  </li>
  <li>
   Transfer knowledge and provide on job coaching to younger team members
  </li>
  <li>
   Participate effectively in projects and tasks assigned by Senior Relationship Manager / Team Leader
  </li>
  <li>
   Act as the first line of defense point in relations with customer and ensure Alerting the management on any deterioration / potential deterioration of the credit risk, resulting from late payment, or receiving negative market information, also recommend and implement the corrective action to safeguard the Bank&rsquo;s right and avoid any loss
  </li>
  <li>
   Ensure the credibility of the collected legal documents and capacity of signatory on the borrowing documents
  </li>
  <li>
   Ensure business/activity reports are submitted on due time.
  </li>
  <li>
   Ensure proper business database and follow up lists are properly in place
  </li>
  <li>
   Ensure adhering to all policies and related updates (credit policy, compliance policy, etc.).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor university degree in business administration or related functions
  </li>
  <li>
   Minimum 6 years of banking experience in the corporate banking
  </li>
  <li>
   Credit Course is mandatory
  </li>
  <li>
   Comprehensive technical credit skills.
  </li>
  <li>
   Full commercial awareness.
  </li>
  <li>
   Credit related products and services solid knowledge.
  </li>
  <li>
   Full Awareness of credit local regulations &amp; laws.
  </li>
  <li>
   Knowledge of a wide spectrum of business management disciplines
  </li>
 </ul>
 <p>
 </p>
</div>


Relationship Manager

Explore 32+ Call center agent position in Alexandria this March. Find roles across top companies and apply now to boost your career.