customer service representative Jobs in Karachi

customer service representative

customer sales executive

customer service executive Jobs in Karachi

customer service executive

customer support representative Jobs in Karachi

customer support representative

sales officer

call center agent us campign

The Content House

<ul><li>Handle inbound/outbound calls for US-based customers.</li><li>Provide excellent customer service, resolve queries, and upsell products/services if required.</li><li>Follow call scripts and maintain accurate records in CRM systems.</li><li>Meet call quality and performance targets (e.g., call handling time, resolution rate).</li></ul>Shift Timing: 6 PM to 3 AM &amp; 9 PM to 6 AMJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agent - US Campign

ROYAL WRIST

Customer Service Responsibilities list:<ul><li>Manage incoming phone calls</li><li>Conducting order confirmation calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Handling Walk-in customers</li></ul>Requirements and skills<ul><li>Proven customer support experience or experience as a Client Service Representative</li><li>Fluent in Spoken and written english</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>FSC or above</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>International Campign: 1 year (Required)</li><li>CSR: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative (CSR)

Accurate Eminent Firm

Job Description:We are looking for a Quality Analyst (QA) to join our Call Center team based in Gulshan-e-Iqbal, Karachi. The QA will be responsible for monitoring, evaluating, and improving agent performance to ensure the highest level of customer service and compliance with company standards.Job Details:<ul><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Shift Timing: 5:45 PM &ndash; 12:30 AM (Monday to Saturday)</li><li>Salary: Competitive (based on experience)</li><li>Department: Quality Assurance &ndash; Call Center</li></ul>Key Responsibilities:<ul><li>Monitor live and recorded calls to assess agent performance</li><li>Evaluate communication and process compliance</li><li>Identify training needs and share feedback with team leads &amp; HR</li><li>Maintain QA reports, scorecards, and performance records</li><li>Recommend process improvements for better customer experience</li><li>Ensure call standards are consistently met</li></ul>Requirements:<ul><li>Minimum 1 year of QA experience in a call center or BPO environment (travel campaign experience is a plus)</li><li>Excellent English communication and listening skills</li><li>Strong attention to detail and analytical mindset</li><li>Ability to provide constructive feedback and coach agents</li><li>Punctual, responsible, and career-oriented</li></ul>What We Offer:<ul><li>Professional and collaborative work environment</li><li>Career growth and recognition opportunities</li><li>Competitive salary and performance-based bonuses</li></ul>How to Apply:Interested candidates are encouraged to apply with an updated CV. Only serious and experienced candidates will be shortlisted.Job Type: Part-timePay: From Rs25,000.00 per monthApplication Question(s):<ul><li>Is it easy for you to come to our office which is close to NIPA CHOWRANGI?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Quality Analyst (QA) – Call Center | Karachi

Htech Solution Pvt. Ltd.

Location: PECHS block 6 Karachi Employment Type: Full-timeTiming: 4:00 PM to 12:00 AMAbout the RoleWe are seeking a dynamic Assistant Manager HR to oversee and manage high-volume hiring of call center agents. The role demands strong recruitment expertise in the BPO sector, with the ability to design and execute hiring strategies that meet business needs while ensuring a seamless candidate experience.Core Responsibilities&middot; Lead end-to-end recruitment for call center/frontline agent positions.&middot; Partner with operations leaders to forecast manpower requirements and align hiring plans.&middot; Develop innovative sourcing strategies (job boards, social media, walk-ins, referrals, and campus drives).&middot; Conduct candidate screenings, initial interviews, and coordinate final selection rounds.&middot; Manage bulk-hiring drives and walk-in interviews to ensure staffing targets are met.&middot; Maintain recruitment dashboards and track KPIs such as time-to-fill, cost-per-hire, and quality-of-hire.&middot; Build and maintain strong talent pipelines for future agent requirements.&middot; Ensure a positive candidate experience from application to onboarding.&middot; Collaborate with training teams to ensure smooth induction of new hires.&middot; Stay updated with BPO market trends, salary benchmarks, and competitor hiring practices.Qualifications &amp; Skills&middot; Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.&middot; 3&ndash;5 years of HR/recruitment experience with at least 2 years in the BPO/call center industry.&middot; Proven experience in bulk hiring / mass recruitment.&middot; Strong communication and interpersonal skills.&middot; Ability to work under pressure and manage tight deadlines.&middot; Proficiency in MS Office and familiarity with Applicant Tracking Systems (ATS).Job Type: Full-timeApplication Question(s):<ul><li>Have you ever work on Call center recruitment? </li><li>The timing for this role is 4 PM to 12 AM? Are you ok with the timing?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>HR BPO: 3 years (Required)</li></ul>Work Location: In person

Assistant Manager HR – BPO Industry

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

ibex. Pakistan

<div>
 
 
 Job Purpose:
 
 
 
 Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team&rsquo;s work and giving them feedback to maximize performance.
 
 
 
 
 
 
 Job Description:
 
 
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 To be able to handle team&rsquo;s concerns and provide conflict resolution. To address all grievances.
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 To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
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 To speak in an accent that is fully understood and appreciated by the consumer.
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 To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
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 To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
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 Team member&rsquo;s development through additional training and goal setting as identified.
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 To make sure that the employees are following the schedule properly.
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 Maintain accurate agent performance stats and reports.
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 To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
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 To improve and facilitate team work and coordination through effective communication within the team.
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 <li>
 Proficient in the use of Microsoft Office Suite..
 </li>
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 Other related job responsibilities as assigned by Contact Center Manager.
 </li>
 </ul>
 
 
 
 
 
 Knowledge of Processes:
 
 
 <ul>
 <li>
 Case Handling
 </li>
 <li>
 Call backs
 </li>
 <li>
 Escalations Handling
 </li>
 <li>
 Forwarding
 </li>
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 Reporting / Data Logging
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Specifications:
 
 
 <ul>
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 Bachelor's Degree
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 Minimum 2 years of international Call Center/Contact Center experience at supervisory level and team management
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 Excellent communication to cater international customers
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 Teamwork, discipline, and time management.
 </li>
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 Analytical Skills
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 Excellent management and leadership skills
 </li>
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 Coaching Skills
 </li>
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 Ability to work under pressure
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 Good in Microsoft Office (Excel &amp; Power Point)
 </li>
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 Flexible and adaptable
 </li>
 </ul>
</div>

Contact Center Supervisor

The Talenters

Job description:JOIN OUR SALES FORCE &ndash; FULL-TIME &amp; PART-TIME OPPORTUNITIES!Outwerk Solutions is calling all Fluent English Speakers to join as International Call Center Agent who are ready to hustle, earn big, and grow fast!Positions:<ul><li>Part-Time Sales Executive (7 PM &ndash; 2 AM)</li><li>Full-Time Sales Executive (7 PM &ndash; 4 AM)</li><li>Monday to Friday Only</li><li>&ndash; Your weekends are yours!</li></ul>Location: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiWhat&rsquo;s in it for You?<ul><li>Fixed Salary + Uncapped Commissions</li><li>Performance Bonuses &ndash; Daily, Weekly &amp; Monthly</li><li>Fast-Paced Growth Environment</li></ul>You&rsquo;re a Good Fit If:Your English is top-notch Apply Now! Send your CV via WhatsApp to +92 3493613193 Walk-In Interviews: 05:00 PM &ndash; 06:00 AMStart your journey with Outwerk Solutions today!Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

HIRING FULL-TIME & PART-TIME CALLING AGENTS

Explore 861+ Call center agent us campign in Karachi this November. Find roles across top companies and apply now to boost your career.