account manager

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call center supervisor

call center manager

Ajwan Group

Job Title: Call Center Manager Location: Doha, Qatar Company: AJWAN HOSPITALITY GROUP OF COMPANYJob Description: We are looking for a highly skilled Call Center Manager to lead our customer service team in the Food &amp; Beverage (F&amp;B) sector. The ideal candidate must be an Arabic National with a proven track record in managing call center operations and delivering excellent customer experiences.Responsibilities:<ul><li>Oversee and manage daily operations of the call center to ensure smooth workflow.</li><li>Lead, mentor, and motivate a team of call center agents to consistently achieve KPIs and targets.</li><li>Design and implement customer service strategies to enhance satisfaction and loyalty.</li><li>Handle escalated customer complaints and resolve complex issues effectively and professionally.</li><li>Monitor and analyze team performance metrics; prepare detailed reports for senior management.</li><li>Develop and enforce standard operating procedures (SOPs) and quality standards.</li><li>Identify training needs and organize workshops to improve team skills and performance.</li><li>Collaborate with other departments to align call center operations with business goals.</li><li>Manage workforce planning, scheduling, and resource allocation efficiently.</li><li>Stay updated with industry trends and introduce innovative practices to improve call center operations.</li></ul>Requirements:<ul><li>Must be Arabic Nationality.</li><li>Proven experience as a Call Centre Manager, preferably in the F&amp;B industry.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to manage large teams and perform under pressure.</li><li>Bachelor&rsquo;s degree in Business, Management, or related field preferred.</li><li>Fluency in Arabic and English.</li></ul>Job Type: Full-time

Call Center Manager

DotLynx

We are seeking an experienced Call Center Supervisor to oversee the daily operations of our call center. The ideal candidate will lead and motivate the team, ensure performance targets and KPIs are achieved, and maintain a high standard of customer satisfaction. This role requires strong leadership, analytical thinking, and communication skills to drive service quality and operational excellence.Key Responsibilities:<ul><li>Lead, supervise, and motivate call center agents and team leaders.</li><li>Monitor and analyze performance metrics (KPIs) such as call handling time, service levels, and customer satisfaction.</li><li>Develop and implement training programs to enhance product knowledge, communication, and customer service skills.</li><li>Prepare performance reports and share insights with management for continuous improvement.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>Identify process gaps and recommend improvements for better efficiency.</li><li>Collaborate with other departments to streamline operations and enhance customer experience.</li><li>Maintain a positive, performance-driven, and customer-focused work environment.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;5 years of experience in a call center leadership/managerial role or 5&ndash;10 years in a supervisory capacity.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong understanding of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic &amp; English) candidates preferred.</li></ul>Qualified applicants may send their resumes to: apply@dotlynx.caJob Type: Full-time

Call Center Supervisor

Nutra Gulf

We are seeking an experienced Call Center Supervisor to lead and develop our call center operations. The ideal candidate will be responsible for ensuring a high standard of customer service, driving efficiency, and building a motivated team that delivers excellence in patient and customer care.Key Responsibilities<ul><li>Lead, coach, and develop a team of call center agents to deliver exceptional customer service.</li><li>Ensure efficient shift staffing and effective resource allocation.</li><li>Conduct training sessions and performance evaluations, providing corrective action when necessary.</li><li>Ensure compliance with company policies, ethical standards, and best practices.</li></ul>Education &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree (or equivalent qualification relevant to the role).</li><li>5&ndash;7 years of industry experience in Customer Care / Call Center / Healthcare Call Center / Command Center environments.</li><li>Minimum 2 years in a Team Lead or Supervisor role.</li></ul>Languages<ul><li>English &amp; Arabic &ndash; Must be fluent in both.</li></ul>Job Type: Full-time

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a dedicated and experienced Call Center Supervisor to lead our customer care team. In this role, you will be responsible for managing and developing a team of call center agents to ensure the delivery of exceptional customer service. You will oversee daily operations, including efficient staff scheduling, performance monitoring, and ongoing training. A key part of your role will be to identify and implement process improvements to enhance service efficiency and quality. The ideal candidate will excel at resolving complex customer issues and ensuring a high standard of call quality through a robust monitoring process. You will also be responsible for generating and analyzing operational reports to support management decisions and contribute to the strategic goals of the call center. This position requires a proactive leader committed to fostering a patient-focused environment and upholding our organization's high standards of conduct.
 
 
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 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Bachelor's degree or equivalent qualification.
 
 
 &rtrif; 5 to 7 years of experience in a Customer Care, Call Center, or Healthcare Command Center environment.
 
 
 &rtrif; A minimum of 2 years in a team lead or supervisory position.
 
 
 &rtrif; Advanced proficiency in Microsoft Office suite and Outlook.
 
 
 &rtrif; Demonstrable experience with call center tools, including reporting software, Cisco telephony, and quality management systems.
 
 
 &rtrif; Proven ability to generate, analyze, and interpret daily, weekly, and monthly operational reports.
 
 
 &rtrif; Fluency in both English and Arabic is mandatory.
 
 
 &rtrif; Experience in managing shift staffing and ensuring efficient workforce coverage.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; Experience within a healthcare-specific call center environment.
 
 
 &rtrif; Strong background in recommending and implementing call center process and policy improvements.
 
 
 &rtrif; Excellent collaboration and teamwork skills for working with management on strategic goals.
 
 
 &rtrif; Demonstrated commitment to continuous learning and professional growth.
 
 
 &rtrif; High levels of integrity and a strong understanding of professional ethics.
 
 
 
 
 
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 🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 &ndash; 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀
 
 
 
</div>

Job Title: Call Center Team Leader &ndash; Insurance SectorLocation: Doha, QatarSalary: QAR 4,700 per monthKey Responsibilities<ul><li>Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.</li><li>Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.</li><li>Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.</li><li>Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.</li><li>Prepare and submit regular reports on team performance, challenges, and achievements to senior management.</li><li>Work closely with management and clients to align service delivery with client-specific needs.</li></ul>Qualifications:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.</li><li>Strong communication and interpersonal skills with the ability to inspire and motivate a team.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Familiarity with call center metrics, reporting, and SLAs.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in CRM systems and call center software.</li><li>Willingness to work in rotational shifts, including weekends and public holidays.</li></ul>How to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,700.00 per month

Call Center Team Leader

QatarEnergy

<div>Primary Purpose of the Job:

The Call Center Administrator plays a vital role in ensuring effective communication between QatarEnergy and its customers. This position involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing exceptional customer service. The Call Center Administrator works closely with other team members to maintain high standards of customer satisfaction and contributes to the overall success of the call center operations.
Required Experience and Skills:
<ul><li>Trainings or certifications in customer service and call center operations are advantageous.</li><li>Proven experience (at least 3 years) in a customer service or call center role preferred.</li><li>Excellent communication skills, both verbal and written, with a clear and professional telephone manner.</li><li>Strong active listening skills and the ability to empathize with users' concerns.</li><li>Proficiency in using CRM software, call center systems, short handwriting/typing and Microsoft Office applications.</li><li>Ability to multitask and prioritize workload in a fast-paced environment.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays.</li><li>Ability to work independently as well as part of a team.</li><li>Positive attitude, resilience, and a commitment to providing outstanding user service.</li><li>Fluent in spoken and written Arabic and English language.</li></ul>
Educational Qualifications:

Diploma in Administration, Technology or equivalent with good communication and computer skills. Bachelor&rsquo;s Degree in Administration, Management, communication or related fields is an added advantage.</div>

ADMIN ASSISTANT II

Job Title: Call Center AgentJob Description:<ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication scripts when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul>Requirements:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic and English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months to 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul>Salary: 4500 QARHow to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,500.00 per month

Call Center Agent

Explore 932+ Call center manager in Doha this October. Find roles across top companies and apply now to boost your career.

932 call center manager jobs IN Doha

Call Center Manager

Call Center Supervisor

Call Center Supervisor

Call Center Supervisor

Call Center Team Leader

ADMIN ASSISTANT II

Call Center Agent