call center agent (preferably arabic speaker)

receptionist

arabic speaker - call center agent Jobs in Doha

arabic speaker - call center agent

call center agent

call center agent (female)

call center agent (preferably arabic speaker) Jobs in Doha

call center operator

Wolf Group

Key Responsibilities<ul><li>Manage inbound and outbound customer calls in a professional and courteous manner.</li><li>Provide accurate information regarding company services, appointments, and customer inquiries.</li><li>Coordinate effectively with operational departments to ensure timely service delivery.</li><li>Handle customer concerns and complaints while maintaining a high level of customer satisfaction.</li><li>Schedule and confirm appointments, service bookings, and follow-up calls.</li><li>Maintain accurate customer records and update information within the company system.</li><li>Support customer retention initiatives through proactive communication and follow-up.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor's degree or Diploma in Business Administration, Customer Service, or a related field is preferred.</li><li>Minimum 1&ndash;2 years of experience in a Call Center, Customer Service, or Reception role.</li><li>Excellent verbal and written communication skills in both Arabic and English.</li><li>Strong interpersonal, organizational, and problem-solving skills.</li><li>Proficiency in Microsoft Office applications and CRM systems.</li><li>Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.</li><li>Professional appearance and a customer-focused attitude.</li></ul>Pay: QAR3,000.00 - QAR5,000.00 per monthWork Location: In person

Call Center Agent (Female)

The Ritz-Carlton Hotel Company, L.L.C.

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26076485
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 YOUR LEGACY STARTS WITH US
 
 
 
 At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
 
 
 
 FIND PURPOSE IN YOUR PASSION
 
 
 
 At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
 
 
 Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
 
 
 A rewarding career within one of the most recognized and prestigious luxury brands in the world.
 
 
 Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
 
 
 Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
 
 
 Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
 
 
 A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
 
 
 <ul>
 <li>
 Exclusive training and leadership development programs
 </li>
 <li>
 Recognition and rewards for exceptional service
 </li>
 <li>
 Preferential Members Rates at Marriott Hotels Globally
 </li>
 <li>
 Dining &amp; Wellness discounts for your family and you
 </li>
 <li>
 Medical Insurance Coverage
 </li>
 <li>
 An HR team dedicated to your success and wellbeing
 
 
 </li>
 </ul>
 
 OUR EXPECTATIONS FROM THE ROLE:
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 Preferably Arabic Speaker
 
 
 
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Call Center Agent (Preferably Arabic Speaker)

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

Leisure

Customer Service Representative (CSR) is responsible for providing excellent customer service by assisting guests, responding to inquiries, resolving concerns, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, social media, or in person.</li><li>Provide accurate information regarding products, services, promotions, and company policies.</li><li>Handle customer complaints and concerns effectively, ensuring timely resolution.</li><li>Record and maintain customer interactions and service requests.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Understanding of company products, services, and procedures.</li></ul>Requirements:<ul><li>High School Diploma or equivalent.</li><li>Minimum 1-2 years of experience in customer service, call center or relevant field</li><li>Excellent verbal and written communication skills in English.</li></ul>Pay: QAR3,000.00 per monthApplication Question(s):<ul><li>Can you join immediately.?</li></ul>Experience:<ul><li>Customer relations / Call center: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative

Elegancia Services

Job Title: BMU Operator Location: Qatar Salary: Competitive (Based on Experience)Job Summary: We are looking for a skilled BMU (Building Maintenance Unit) Operator to join our Facilities Management team in Qatar. The ideal candidate will be responsible for the safe operation of BMU equipment for high-rise building fa&ccedil;ade cleaning, maintenance, and inspection while ensuring compliance with safety regulations.Key Responsibilities:<ul><li>Operate and inspect BMU equipment safely and efficiently.</li><li>Perform fa&ccedil;ade cleaning and assist with external maintenance activities.</li><li>Conduct pre-use inspections and report any equipment defects.</li><li>Follow safety procedures, work-at-height regulations, and company policies.</li><li>Maintain daily operation and maintenance records.</li><li>Coordinate with supervisors and maintenance teams to complete assigned tasks.</li></ul>Requirements:<ul><li>Minimum 2 years of BMU operating experience.</li><li>Experience in Facilities Management or high-rise building maintenance.</li><li>Knowledge of BMU systems and working at heights.</li><li>Valid BMU Operator certification/training is preferred.</li><li>Good understanding of safety standards and emergency procedures.</li><li>Must be currently based in Qatar or willing to relocate.</li></ul>Apply Now: Immediate joiners are preferredPay: QAR5,000.00 - QAR5,500.00 per monthWork Location: In person

BMU Operator

Inspire Management Training Center

The AMI (Advanced Metering Infrastructure) System Operator is responsible for monitoring, operating, and maintaining AMI systems to ensure accurate and reliable collection of smart meter data. The role supports daily utility operations by monitoring system performance, resolving communication issues, managing meter data, and coordinating with field teams to maintain system reliability and efficiency.Job Responsibilities<ul><li>Monitor the performance and availability of AMI systems, smart meters, and communication networks.</li><li>Ensure successful collection, validation, and processing of meter data.</li><li>Investigate and resolve meter communication failures, outages, and data discrepancies.</li><li>Monitor system alarms and events and take appropriate corrective actions.</li><li>Perform routine system checks and support maintenance activities.</li><li>Coordinate with field technicians to troubleshoot and resolve meter-related issues.</li><li>Generate operational reports and analyze system performance metrics.</li><li>Execute remote meter operations, including meter reads, connect/disconnect services, and firmware updates.</li><li>Maintain accurate records of incidents, maintenance activities, and system performance.</li><li>Support testing, commissioning, and integration of new AMI devices and system enhancements.</li><li>Ensure compliance with operational procedures, data security, and regulatory requirements.</li></ul>Qualifications<ul><li>Bachelor's degree in Electrical Engineering, Computer Engineering, Information Technology, or a related field.</li><li>Minimum 4 years of experience in AMI system monitoring, MDM/HES operations, or a related technical field.</li><li>Knowledge of AMI architecture, smart meters, and communication technologies.</li><li>Experience with Meter Data Management Systems (MDMS) and AMI Head-End Systems is preferred.</li><li>Strong analytical, troubleshooting, and problem-solving skills.</li><li>Proficiency in Microsoft Office and system monitoring applications.</li><li>Good communication and teamwork skills.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>AMI System Operator: 4 years (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

AMI System Operator

Confidential

<div>
 
 
 Azure Cloud Architect + DevOps Engineer
 
 
 
 
 
 
 
 About the role
 
 
 
 Our entire stack runs on Azure Container Apps, App Services, Function Apps, Azure AI Search, Cosmos DB for PostgreSQL, Azure Database for PostgreSQL, Storage, Service Bus, Front Door plus an edge CDN provider (e.g. Cloudflare) for our public domains. We need one person who lives at the intersection of cloud architecture (designing the next major change) and operational DevOps (running the pipelines, the network, the cost, the security every day). You are not a platform-team-of-five behind a ticket queue; you are a builder / operator who owns the cloud end-to-end and partners with engineering to ship faster and cheaper.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 Architecture
 
 
 
 &bull; Own the Azure architecture diagram across the platform and keep it current.
 
 
 &bull; Design changes to topology as the product grows (new container apps, replicas / autoscale rules, search-index sharding, queue strategies, multi-region considerations).
 
 
 &bull; Approve major infrastructure changes from engineering schema migrations on shared DBs, new public endpoints, new secrets in Key Vault, cross-service dependencies.
 
 
 &bull; Define and enforce naming conventions, resource tagging (cost centre, environment, owner), and resource-group structure across subscriptions.
 
 
 
 
 
 
 Networking &amp; edge
 
 
 
 &bull; Manage DNS (public domains and internal Azure DNS zones).
 
 
 &bull; Own Azure Front Door profiles origins, routes, rules, custom domains, SSL / TLS.
 
 
 &bull; Manage the edge CDN provider (e.g. Cloudflare) for public surfaces DNS, page rules, caching, purge workflows, security rules.
 
 
 &bull; Azure Application Gateway where still in play.
 
 
 &bull; WAF policies rule tuning, false-positive triage, blocking abusive traffic without blocking real users.
 
 
 &bull; Plan and execute domain migrations, certificate renewals, and edge cache strategy.
 
 
 
 
 
 
 DevOps &amp; CI/CD
 
 
 
 &bull; Own Azure DevOps Pipelines build / test / release templates, service connections, variable groups, environment approvals, artifact retention.
 
 
 &bull; Container build optimisation (image size, layer cache, build time), ACR retention policies.
 
 
 &bull; Deployment strategies blue / green via container-app revisions, canary rollouts, rollback playbooks.
 
 
 &bull; Pipeline templates that every engineering team can reuse without copy-paste.
 
 
 &bull; Secret management Key Vault references, rotating credentials, getting secrets out of .env files.
 
 
 
 
 
 
 FinOps / cost optimisation
 
 
 
 &bull; Continuously audit Azure spend across all subscriptions and bring monthly cost reports to leadership.
 
 
 &bull; Identify and execute cost-cutting moves right-sizing container apps, reserving compute where stable, switching tiers, killing zombie resources, reviewing egress / CDN charges.
 
 
 &bull; Quantify cost-versus-performance trade-offs for any proposed architecture change.
 
 
 
 
 
 
 Must-have experience
 
 
 
 &bull;
 
 6+ years
 
 in Azure as primary cloud (not someone who learned it last year).
 
 
 &bull; Azure services mastery: Container Apps, App Services, Function Apps, ACR, AKS basics, Azure Database for PostgreSQL, Cosmos DB for PostgreSQL (Citus), Storage Blob, Service Bus, Key Vault, Application Insights, Log Analytics.
 
 
 &bull; Azure Front Door (Standard + Premium) deep configuration experience.
 
 
 &bull; Edge CDN provider (e.g. Cloudflare) at the operational level zone management, page rules, firewall rules, cache purge, API automation.
 
 
 &bull; WAF rule design and tuning (Azure FD WAF or equivalent).
 
 
 &bull; DNS at scale public, private, split-horizon, NS delegation.
 
 
 &bull; Azure DevOps Pipelines YAML templates, multi-stage pipelines, service connections (and the permission politics of who can create them).
 
 
 &bull; Networking fundamentals VNet, NSG, peering, private endpoints, service endpoints.
 
 
 &bull; Strong scripting: Bash, PowerShell, Python; comfortable with the Azure CLI.
 
 
 &bull; IaC: Bicep or Terraform (at least one in production), and ARM as a fallback when reading legacy.
 
 
 &bull; FinOps practice has actually saved money in a prior role, not just read about it.
 
 
 
 
 
 
 Nice to have
 
 
 
 &bull;
 
 Azure certifications (AZ-104 / AZ-305 / AZ-400).
 
 
 
 &bull; Multi-subscription tenant management with Entra ID (formerly Azure AD).
 
 
 &bull; Kubernetes (AKS) even if not currently in use.
 
 
 &bull; SRE practices SLOs, error budgets, on-call rotations.
 
 
 &bull; Observability beyond App Insights Grafana, Datadog, ELK stacks.
 
 
 &bull; Database operations background (PostgreSQL HA, replication, point-in-time restore).
 
 
 &bull; Security background (CIS benchmarks, vulnerability scanning, container scanning).
 
</div>

Cloud Architect

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