customer service representative Jobs in Karachi

customer service representative

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back office coordinator

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call center operator

Ace Marketing

Ace MarketingFull Job DescriptionThe Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Skills<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li></ul>Shift: Evening/ NightJob Types: Full-time, Part-time Pick &amp; Drop is available for femalesJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Agents/ CSR - 8pm to 3:30am (Females Only)

The Content House

<ul><li>Handle a high volume of inbound and/or outbound calls in a timely manner.</li><li>Identify customer needs, answer questions, and provide accurate information about products and services.</li><li>Resolve customer complaints and issues with patience and efficiency.</li><li>Process orders, forms, and applications as required.</li><li>Document all call information and actions taken in the customer database.</li><li>Follow communication scripts and use knowledge bases to guide customer interactions.</li><li>Meet personal and team qualitative and quantitative targets.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or equivalent.</li><li>Excellent verbal communication and active listening skills.</li><li>Patient, empathetic, and a professional phone manner.</li><li>Ability to handle stressful situations and difficult calls calmly.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agent

Safa Worldwide Private Limited

PLEASE NOTE! NOT ANSWERING QUESTIONS WILL RESULT IN DIRECT REJECTION OF APPLICATION EVEN IF YOU HAVE RELEVANT EXPERIENCE. (We would consider even freshies if questions are properly answered)Position Title: International Sales RepresentativeLocation: DHA Phase 6, Karachi | Full-Time | On-SiteAre you a confident communicator with excellent English skills and a passion for building relationships with international clients? Join our dynamic team as an International Sales Representative, working with our valued clients based in the UK.Enjoy a fixed day shift &mdash; no night or rotational shifts &mdash; and experience a stable role that supports both career growth and work-life balance.Candidate Requirements:<ul><li>Fluent English communication with a clear or neutral accent (mandatory)</li><li>Experience of international sales in a call centre.</li><li>Self-driven, target-oriented, and motivated to earn through performance</li><li>Punctual, dependable, and professional in conduct and communication</li><li>Strong decision-making ability and capability to independently manage commute to DHA Phase 6</li><li>Preference for candidates residing in or near DHA, Clifton, Saddar, Shahrah-e-Faisal, or PECHS</li><li>Excellent interpersonal and teamwork skills</li></ul>What We Offer:<ul><li>Competitive salary: PKR 60,000 &ndash; 75,000 + attractive commissions (based on experience)</li><li>Continuous learning and development opportunities</li><li>Monthly performance reviews and clear growth pathways</li><li>Supportive, collaborative, and employee-focused work environment</li></ul>Working Hours:<ul><li>Monday &ndash; Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (Half-day)</li></ul>Additional Details:<ul><li>Job Type: Full-Time | Office-Based</li><li>Compensation: PKR 60,000 &ndash; 75,000 + Commissions per month</li><li>Location Requirement: Applicants must be based in Karachi</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Briefly mention the campaigns you have worked in before?</li><li>Do you have on call INTERNATIONAL SALES experience in a call centre?</li><li>What's your age?</li><li>What's your residential area?</li><li>Can you manage your own transport to DHA Ph 6 chota shahbaz commercial daily?</li><li>What are you basic salary expectations?</li><li>What was your last salary?</li><li>Do you have OA levels background?</li><li>Are you employed or unemloyed? (if employed, how long is your notice period)?</li></ul>Work Location: In person

Call Centre Day Shift, No Nights!

Star Marketing Solutions

We're Hiring Male/Female CSRs for Travel Campaign USA basedMust be fluent in EnglishNeed great listeners &amp; persuasive talkers to help Customers.Office Hours: Mon-Saturday 6pm-12amLocations: Gulshan-e-Iqbal Karachi. &#65039;Apply here:WhatsApp +923112282139Job Types: Full-time, Part-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Call centre CSR Male/Female

ACE Marketing (Pvt) Ltd.

Job Opening: Lead Generation Executive Shift: Evening/Night Salary: PKR 35,000 &ndash; 40,000What We Offer:<ul><li>Lead generation only &ndash; no sales targets</li><li>Stress-free environment with no pressure</li><li>Free training provided</li><li>Ideal for freshers and students</li></ul>Requirements:<ul><li>Minimum education: Matric/O Levels/A Levels or higher</li><li>Good spoken and written English skills</li></ul>Responsibilities:<ul><li>Make outbound calls to potential clients</li><li>Generate and follow up on leads</li><li>Build and maintain client relationships</li></ul>Join 1AZ0 Marketing &ndash; Apply Now!Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Are you located near Gulistan e johar or Gulshan iqbal?</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Call Center Executives (O/A Levels)/Matric

H&S Real Estate

About the Role:We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.This position requires a leader with exceptional communication, analytical, and operational management skills &mdash; capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.Key Responsibilities:Leadership &amp; Strategy<ul><li>Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.</li><li>Develop and execute strategies to enhance lead conversion rates and client engagement.</li><li>Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.</li></ul>Operations Management<ul><li>Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.</li><li>Implement and manage CRM systems, call tracking tools, and data reporting dashboards.</li><li>Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.</li><li>Monitor call recordings and analyze drop-offs or call quality issues to improve performance.</li></ul>Performance &amp; Quality Assurance<ul><li>Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.</li><li>Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.</li><li>Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.</li></ul>Collaboration &amp; Reporting<ul><li>Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.</li><li>Provide daily, weekly, and monthly performance reports with actionable insights.</li><li>Identify emerging market trends and recommend process or strategy adjustments accordingly.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (Master&rsquo;s preferred).</li><li>8&ndash;10 years of experience in call center management, with at least 3&ndash;5 years in real estate lead generation or a closely related sector.</li><li>Strong understanding of UAE real estate market dynamics and lead nurturing cycles.</li><li>Proven track record in setting up or scaling telesales/call center operations.</li><li>Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).</li><li>Excellent leadership, communication, and analytical skills.</li><li>Ability to work under pressure and manage high-volume lead flow efficiently.</li><li>Fluent in English; Arabic or Urdu proficiency is a plus.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary package based on experience.</li><li>Performance-based bonuses and incentives.</li><li>Health insurance and professional development programs.</li><li>Opportunity to work with a leading UAE real estate brand in a high-growth environment.</li></ul>Reporting To: Head of Sales &ndash; UAE / Director of OperationsJob Type: Full-timeExperience:<ul><li>Call Center Management: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Work Location: In person

Call Center Head – Real Estate Lead Generation (Pakistan Operations for UAE Market)

Ace MarketingFull Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Outbound Customer Calling Representatives / CSR- (Fresh Graduates + Students)

Explore 228+ Call center operator in Karachi this November. Find roles across top companies and apply now to boost your career.