front desk officer

customer support representative Jobs in Karachi

customer support representative

sales coordinator

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

call center operator

anekor

We are looking for Call Center Agent.Key Responsibilities:<ul><li>Manage inbound and outbound calls professionally.</li><li>Respond to customer inquiries, complaints, and requests promptly.</li><li>Provide accurate information regarding products or services.</li><li>Record and maintain detailed customer interaction logs.</li><li>Escalate complex issues to supervisors or relevant departments.</li><li>Meet performance targets including call quality and customer satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Customer-oriented with problem-solving abilities.</li></ul>Salary &amp; Benefits:<ul><li>PKR 25,000 + commission</li><li>Opportunities for career growth</li></ul>Location:<ul><li>Clifton, Block 9, Karachi</li></ul>Job Type: Full-timePay: Up to Rs25,000.00 per monthWork Location: In person

Call Center Agent

Minerva Research Solutions

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
KjrA2N2UqE</div>

Call Center Representative (Night Shift)

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
cgkkalhYS5</div>

WbSoftTech

We are looking for a Call Centre Representative with excellent communication skills to join our dynamic team.The ideal candidate will be responsible for handling inbound and outbound calls.Assisting customers with inquiries.Providing information about products or services, and resolving issues efficiently.Candidates should be confident, articulate, and have the ability to build strong customer relationships while maintaining professionalism.Prior experience in a call centre is a plus, but freshers with strong communication and interpersonal skills are also encouraged to apply.Shift: 8pm to 5am Location: Gulshan-e-Iqbal block 10-A, Karachi.Job Types: Full-time, Internship, FresherWork Location: In person

Call Centre Agent

ACE Marketing (Pvt) Ltd.

Career Opening: Lead Generation ExecutiveShift: Evening / Night Salary: PKR 35,000 &ndash; 40,000Why You'll Love Working With Us<ul><li>Lead generation only &mdash; No sales!</li><li>Zero performance targets</li><li>Free training and skill-building sessions</li><li>Perfect for students and fresh graduates looking to start their career</li></ul>Who We&rsquo;re Searching For<ul><li>Minimum qualification: Matric, O Levels, A Levels, or higher</li><li>Excellent English communication skills (spoken &amp; written)</li></ul>Job Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Are you located near Gulistan e johar or Gulshan e iqbal?</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Work Location: In person

Call Center Conversationalist

Khans International Brand (PVT) Limited

JOB DESCRIPTION:A Telephone Operator's job is to manage incoming/outgoing calls, directing them to the right people/departments, providing basic info, taking messages, and ensuring smooth communication, acting as the first point of contact using systems like PBX, with key duties including call routing, customer service, data entry, and message handling, requiring strong communication, patience, and computer skills.QUALIFICATION &amp; SKILLS:&middot; Graduated in Business Administration, English Literature&middot; 1-2 years of experience in relevant field.&middot; Hands on experience in handling PABX system.&middot; Excellent problem-solving skills and attention to detail.&middot; Strong business communication skills.&middot; Computer Skills and teamwork abilities.KEY RESPONSIBILITY&middot; Answers incoming calls and transfers callers to the required extension.&middot; Makes outgoing calls to Government Ministries, Department, Divisions and Agencies.&middot; Maintains and records all outgoing telephone calls in a register.&middot; Greets clients and directs them to respective area of business or staff member.&middot; Directs incoming calls to external clients for assistance/information.&middot; Maintains an operator register of all persons who assist the operator.&middot; Maintains an internal directory.LOCATION. KarachiJob Type: Full-timeWork Location: In person

Computer Operator

SMA Visa Services

Job Summary: The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.Responsibilities:<ul><li>Manage large volumes of incoming and outgoing calls.</li><li>Provide information on products, billing, account status, and service policies.</li><li>Document interactions in call center software.</li><li>Meet daily performance metrics (AHT, FCR, QA score, etc.).</li><li>Troubleshoot common technical and service-related issues.</li><li>Maintain a professional tone and adhere to call scripts.</li><li>Participate in training to stay updated on products and procedures.</li></ul>Requirements:<ul><li>Previous call center experience preferred.</li><li>Excellent phone etiquette and active listening skills.</li><li>Ability to remain calm during high-pressure situations.</li><li>Familiarity with CRM or call center systems.</li></ul>Contact : +92 311 6638619Job Type: Full-timePay: Rs15,000.00 - Rs20,000.00 per monthWork Location: In person

Customer Service Representative

Explore 295+ Call center operator in Karachi this December. Find roles across top companies and apply now to boost your career.

295 call center operator jobs IN Karachi

Call Center Agent

Call Center Representative (Night Shift)

Call Center Representative (Night Shift)

Call Centre Agent

Call Center Conversationalist

Computer Operator

Customer Service Representative