hr specialist

qa qc engineer

qa/qc engineer

quality coordinator

training & quality manager

call center quality assurance specialist

Spectrum Solution W.L L

Hiring: Call Center Quality Assurance Specialist-Location: Qatar -Experience: Minimum 3 Years -Qualification: Bachelor's Degree in Business, Management, or a related fieldKey Requirements:<ul><li>Minimum 3 years of experience in Call Center Quality Assurance.</li><li>Strong understanding of call center operations, customer service protocols, and quality standards.</li><li>Excellent analytical and problem-solving skills.</li><li>Ability to identify improvement opportunities and drive quality initiatives.</li><li>Strong communication, coaching, and feedback skills.</li><li>Good computer proficiency.</li><li>Excellent verbal and written communication skills in English.</li><li>Knowledge of Arabic is an added advantage.</li></ul>Interested candidates may share their updated CV for consideration.Work Location: In person

Call Center Quality Assurance Specialist

Hiring: Workforce Management Specialist (WFM)Location: Qatar Salary: QAR 6,000 &ndash; 8,000 Languages: Arabic &amp; English Gender: Male Experience: 1&ndash;3 years in Workforce Management / Call Center OperationsKey Responsibilities:<ul><li>Workforce forecasting and staff scheduling.</li><li>Capacity planning and intraday workforce management.</li><li>Monitor agent performance and utilization.</li><li>Analyze workload trends and recommend staffing adjustments.</li><li>Coordinate with Operations, Quality, and Training teams to meet service levels.</li></ul>Note: Candidates holding a Freelance Visa or Family Visa are preferred.Interested candidates may send their CVs to 77708191 with the subject line &quot;WFM&quot;.Work Location: In person

Workforce Management Specialist (WFM)

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR6,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Customer Service Coordinator - Arabic Speaking

Confidential

<h3>Job Summary</h3>We are seeking an experienced Quality Assurance Engineer to ensure engineering projects are delivered in accordance with quality management systems, industry standards and regulatory requirements. This role plays a key part in maintaining project quality throughout all stages of delivery.<h3>Key Responsibilities</h3><ul><li>Conduct quality inspections and technical audits.</li><li>Review engineering procedures and identify opportunities for improvement.</li><li>Monitor project quality throughout installation and commissioning.</li><li>Prepare quality reports and non-conformance documentation.</li><li>Support corrective and preventive action programmes.</li><li>Promote continuous improvement across engineering processes.</li><li>Ensure compliance with ISO standards and HSE requirements.</li></ul><h3>Requirements</h3><ul><li>Bachelor's Degree in Engineering, Quality Management or related discipline.</li><li>ISO Lead Auditor or equivalent certification preferred.</li><li>Extensive experience within engineering quality assurance.</li><li>Excellent documentation, reporting and analytical skills</li></ul>

Quality Assurance Engineer

Leisure

Customer Service Representative (CSR) is responsible for providing excellent customer service by assisting guests, responding to inquiries, resolving concerns, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, social media, or in person.</li><li>Provide accurate information regarding products, services, promotions, and company policies.</li><li>Handle customer complaints and concerns effectively, ensuring timely resolution.</li><li>Record and maintain customer interactions and service requests.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Understanding of company products, services, and procedures.</li></ul>Requirements:<ul><li>High School Diploma or equivalent.</li><li>Minimum 1-2 years of experience in customer service, call center or relevant field</li><li>Excellent verbal and written communication skills in English.</li></ul>Pay: QAR3,000.00 per monthApplication Question(s):<ul><li>Can you join immediately.?</li></ul>Experience:<ul><li>Customer relations / Call center: 1 year (Required)</li></ul>Work Location: In person

Customer Service Representative

DOC Medical Center

<div>
 DOC Medical Center is seeking a customer-focused Call Center Representative responsible for managing patient communications, scheduling appointments, handling inquiries, and ensuring an exceptional patient experience. The role serves as the first point of contact for patients, supporting efficient appointment management, accurate information gathering, and seamless coordination with clinical and administrative teams.
 
 
 
 Requirements
 
 
 
 Bachelor's Degree (minimum requirement) with a medical or allied healthcare background (mandatory).
 
 
 3+ years of experience in a healthcare call center or medical receptionist role.
 
 
 Strong knowledge of appointment scheduling systems and medical software.
 
 
 Excellent verbal and written communication skills in English and Arabic.
 
 
 Strong customer service, interpersonal, and problem-solving skills.
 
 
 Proficiency in Microsoft Office and patient management systems.
 
 
 Ability to multitask and work effectively in a fast-paced healthcare environment.
 
 
 Applicant must be locally available in Qatar.
 
 
 
 Key Responsibilities
 
 
 
 Handle inbound and outbound calls, appointment bookings, rescheduling, and cancellations.
 
 
 Verify patient information and maintain accurate records in the hospital information system.
 
 
 Provide accurate information on services, physicians, clinic schedules, and appointment requirements.
 
 
 Coordinate with clinical and administrative teams to ensure efficient patient flow.
 
 
 Respond to patient inquiries professionally and resolve concerns in a timely manner.
 
 
 Follow up on missed appointments, patient feedback, and service requests.
 
 
 Maintain confidentiality of patient information and comply with organizational policies.
 
 
 Generate reports and support departmental performance objectives as required.
 
 
 Ensure high standards of customer service and patient satisfaction at all times.
</div>

Call Center Representative

AL JAZEERA MEDICAL CENTER

Job Description: IT SpecialistAbout UsAl Jazeera Medical Center is a leading provider of high-quality healthcare services in Qatar, committed to patient-centered care and utilizing the latest medical technology. We are looking for a dedicated and multi-skilled IT professional to manage our technology infrastructure across all branches, ensuring seamless operation for our clinical and administrative teams.Job SummaryThe IT Specialist will serve as the primary technical resource, responsible for the end-to-end management of IT infrastructure, security systems, and user support. This is a critical, hands-on role requiring field mobility, a commitment to system reliability, and strict adherence to data protection standards for patient and employee information.Key Responsibilities<ul><li>Infrastructure &amp; Hardware Management: Oversee IT infrastructure across all branches, including the maintenance and troubleshooting of networks, servers, workstations, printers, and all peripheral devices.</li><li>EHR &amp; System Administration: Manage Microsoft Office 365/Exchange environments and administer/troubleshoot the organization&rsquo;s servers, backup systems, and Electronic Health Record (EHR)/Hospital Information System (HIS) access points</li><li>Security &amp; Surveillance: Maintain, monitor, and troubleshoot CCTV systems and physical security access controls to ensure a secure environment.</li><li>Operational Systems: Manage fingerprint attendance systems and employee onboarding hardware/software; generate accurate attendance reports for the Human Resources department.</li><li>Telephony: Maintain internal communication systems, including PABX and VoIP infrastructure.</li><li>Data Integrity: Execute robust backup protocols, manage data protection measures, and lead system recovery efforts when necessary to ensure zero data loss.</li><li>Technical Support: Provide high-quality first and second-line technical support to medical staff and administrative personnel for all clinical and office software and hardware.</li><li>Field Operations: Travel between branches as required to provide on-site technical and operational support, ensuring consistent service levels across the organization.</li></ul>Qualifications and Experience<ul><li>Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Experience: Minimum of 3-5 years of demonstrable experience in IT and technical support, preferably within a healthcare or medical environment.</li><li>Technical Expertise:</li><li>1. Strong knowledge of Windows Server OS, Active Directory, and domain administration.</li><li>2. Hands-on experience with Microsoft Office 365 and Exchange Administration.</li><li>3. Solid background in network management (LAN/WLAN, firewalls, routing) and information security.</li><li>4. Practical experience with fingerprint/biometric attendance systems and CCTV configuration.</li><li>Soft Skills: Strong English communication skills (spoken and written); excellent problem-solving abilities and time management.</li><li>Mobility: Must have a valid driver&rsquo;s license and the ability to travel between branches to provide field support.</li></ul>Additional Advantages<ul><li>Previous experience working in medical centers, clinics, or hospital environments.</li><li>Experience in designing and printing professional employee ID cards.</li><li>Relevant professional certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Modern Desktop Administrator, or similar).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have a Bachelor's degree in Information Technology, Computer Science, or a related field?</li><li>Do you have at least 3 years of experience in IT support or systems administration?</li><li>Do you have experience working within a healthcare or medical environment?</li><li>Are you currently based in Qatar with a valid QID? (Crucial for local hiring)</li><li>Do you have Experience on Windows Server OS, Active Directory, and domain administration.</li></ul>Work Location: In person

IT Infrastracture Administrator

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