qa qc engineer

qa/qc engineer

quality coordinator

arabic speaker - call center agent Jobs in Doha

arabic speaker - call center agent

associate quality assurance

call center quality assurance specialist

Confidential

<h2>Job Summary</h2><p>The QHSE Officer / Coordinator will oversee Quality, Health, Safety, and Environmental requirements across a large-scale <strong>electromechanical maintenance and Facility Management project</strong>, ensuring operations comply with applicable Qatar regulations and international standards.</p><h2>Key Responsibilities</h2><ul><li>Conduct QHSE inspections, audits, and site assessments.</li><li>Monitor electromechanical maintenance activities for QHSE compliance.</li><li>Conduct risk assessments and monitor corrective actions.</li><li>Support incident investigation and root-cause analysis.</li><li>Implement Quality, Health, Safety, Environmental, and Risk Management procedures.</li><li>Conduct internal audits and inspections.</li><li>Deliver QHSE training and awareness sessions.</li><li>Monitor QHSE performance and project KPIs.</li><li>Prepare audit, incident, and performance reports.</li><li>Ensure compliance with ISO 9001, ISO 45001, ISO 14001, ISO 31000, and applicable NFPA requirements.</li></ul><h2>Requirements</h2><ul><li>Recognized Health &amp; Safety / Safety Management qualification.</li><li><strong>NEBOSH Diploma required.</strong></li><li>Minimum <strong>5 years' QHSE experience within similar-sized GCC projects</strong>, calculated from the date of obtaining NEBOSH certification.</li><li>Minimum <strong>2 years' Facility Management experience</strong>.</li><li>Strong safety auditing, inspection, and incident-analysis experience.</li><li>Experience with Quality Assurance and Quality Control.</li><li>Multi-site project experience preferred.</li><li>Strong analytical and communication skills.</li><li><strong>Arabic and English language capability required.</strong></li></ul>

QHSE Officer / Coordinator – Electromechanical Maintenance

Acciona- Qatar

<p>The <strong>Lead Process Improvement Engineer – Facility Management</strong> is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations.</p><p>The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices.</p><p>This is a highly <strong>field-driven and analytical role</strong>, requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.</p><h2>Key Responsibilities</h2><h3>Operational Excellence &amp; Site Performance</h3><ul><li>Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.</li><li>Identify gaps between reported performance and actual site conditions.</li><li>Review Hard and Soft FM service delivery and recommend practical improvements.</li><li>Identify operational risks and support site teams in implementing effective corrective measures.</li><li>Challenge existing working practices where required and promote greater consistency across FM contracts.</li><li>Support the standardisation of processes, procedures and operational best practices across sites.</li></ul><h3>Process Improvement &amp; Continuous Improvement</h3><ul><li>Lead continuous improvement and process optimisation initiatives across FM operations.</li><li>Analyse existing workflows and identify opportunities to improve efficiency, productivity, quality and cost.</li><li>Develop and implement improved processes in coordination with operational and functional teams.</li><li>Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.</li><li>Ensure corrective and preventive actions are implemented and monitored through to closure.</li><li>Apply Lean, Six Sigma, TQM and other recognised process improvement methodologies where appropriate.</li></ul><h3>Quality Assurance, Audits &amp; Compliance</h3><ul><li>Conduct structured operational, quality and performance audits across FM contracts.</li><li>Identify non-conformances and areas for improvement.</li><li>Develop, monitor and close corrective action plans.</li><li>Ensure operational activities comply with contractual requirements, internal procedures and relevant industry standards.</li><li>Support implementation and maintenance of applicable ISO management systems and FM best practices.</li></ul><h3>SLA, KPI &amp; Performance Management</h3><ul><li>Review and optimise SLA and KPI frameworks in line with contractual requirements.</li><li>Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.</li><li>Develop dashboards, reports and performance presentations.</li><li>Translate operational data into clear and actionable recommendations for management and site teams.</li><li>Support continuous improvement of service quality and client satisfaction.</li></ul><h3>Commercial &amp; Cost Optimisation</h3><ul><li>Support budgeting, estimation and pricing activities from an operational and technical perspective.</li><li>Review existing cost structures, resource assumptions and estimation methodologies.</li><li>Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.</li><li>Recommend cost-effective operational solutions without compromising service quality or contractual compliance.</li><li>Support alignment between commercial assumptions and actual operational requirements.</li><li>Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.</li></ul><h3>Client &amp; Stakeholder Engagement</h3><ul><li>Engage with clients and key stakeholders to understand operational concerns and service expectations.</li><li>Support proactive resolution of service delivery issues.</li><li>Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.</li><li>Promote a culture of continuous improvement, accountability and operational excellence across FM operations.</li></ul><h3>ESG &amp; Sustainability</h3><ul><li>Support sustainability and ESG initiatives across FM contracts.</li><li>Identify opportunities for improved energy efficiency, waste management and environmental performance.</li><li>Support compliance with environmental and sustainability requirements.</li><li>Contribute to relevant ESG, energy and sustainability reporting.</li></ul><h2>Qualifications &amp; Experience</h2><h3>Education</h3><p>Bachelor’s Degree in one of the following or a related discipline:</p><ul><li>Mechanical Engineering</li><li>Electrical Engineering</li><li>Industrial Engineering</li><li>Environmental Engineering</li><li>Building Services Engineering</li><li>Facilities/Asset Management Engineering</li></ul><h3>Experience</h3><ul><li>Minimum <strong>8–10 years of relevant experience within Facility Management</strong>.</li><li>Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).</li><li>Demonstrable experience working directly with FM site operations.</li><li>Strong understanding of both <strong>Hard and Soft FM Services</strong>.</li><li>Experience conducting operational audits, quality assessments and performance reviews.</li><li>Experience managing SLA/KPI frameworks and corrective action processes.</li><li>Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.</li></ul><h2>Certifications</h2><ul><li><strong>Lean Six Sigma Black Belt – highly preferred/required</strong></li><li>Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.</li><li>ISO 9001 Internal Auditor certification preferred.</li><li>Recognised Facility Management certification is advantageous.</li></ul><h2>Technical Knowledge</h2><p>Candidates should demonstrate good working knowledge of:</p><ul><li>Hard Services / MEP maintenance</li><li>Soft Services operations</li><li>Asset and maintenance management</li><li>Cleaning standards and best practices</li><li>Waste management and environmental practices</li><li>Quality Management Systems</li><li>Root Cause Analysis</li><li>SLA and KPI development</li><li>Process mapping and optimisation</li><li>Cost and resource optimisation</li><li>CAFM/CMMS environments</li></ul><p>Knowledge of relevant international standards is advantageous, including:</p><ul><li>ISO 9001 – Quality Management</li><li>ISO 14001 – Environmental Management</li><li>ISO 41001 – Facility Management</li><li>ISO 45001 – Occupational Health &amp; Safety</li><li>ISO 50001 – Energy Management</li></ul><h2>Systems &amp; Tools</h2><p>Strong proficiency in:</p><ul><li>Microsoft Excel</li><li>Microsoft PowerPoint</li><li>Microsoft Word</li></ul><p>Experience with some of the following is advantageous:</p><ul><li>Power BI or similar data visualisation tools</li><li>Microsoft Visio or equivalent process mapping tools</li><li>CAFM/CMMS platforms</li><li>MS Project</li><li>Primavera P6</li><li>Monday.com</li><li>Asana</li><li>Jira</li><li>Trello</li><li>Root Cause Analysis tools including 5 Whys and Fishbone Analysis</li></ul><h2>Key Competencies</h2><p>The successful candidate should be:</p><ul><li>Highly proactive and comfortable working independently</li><li>Field-driven with a strong understanding of actual site operations</li><li>Analytical and data-driven</li><li>Commercially aware and cost-conscious</li><li>Confident challenging existing processes and operational practices</li><li>Strong in problem-solving and Root Cause Analysis</li><li>Capable of influencing operational teams and stakeholders</li><li>Focused on measurable and sustainable improvement</li><li>Able to manage multiple contracts, priorities and improvement initiatives simultaneously</li><li>Strong in reporting, presentation and stakeholder communication</li></ul><p>The role requires an individual who can combine <strong>technical FM knowledge, process improvement expertise and commercial awareness</strong> to deliver measurable improvements in service quality, efficiency, compliance and cost performance.</p>

Lead Process Improvement Engineer – Facility Management

<h2>Job Summary</h2><p>The Facility Management Manager – Architecture will oversee architectural, civil, and building fabric maintenance activities, ensuring facilities are maintained to required operational, safety, quality, and contractual standards.</p><h2>Key Responsibilities</h2><ul><li>Manage architectural, building fabric, and associated civil maintenance activities.</li><li>Lead FM teams and coordinate contractors and specialist service providers.</li><li>Monitor planned and reactive maintenance activities.</li><li>Conduct inspections and identify defects, risks, and improvement requirements.</li><li>Ensure compliance with Qatar codes, specifications, HSE, environmental, and quality standards.</li><li>Monitor SLA/KPI performance and implement corrective actions.</li><li>Coordinate effectively with clients and project stakeholders.</li></ul><h2>Requirements</h2><ul><li>Bachelor's degree in <strong>Architecture Engineering</strong> or equivalent.</li><li>Minimum <strong>7 years' relevant experience</strong>.</li><li><strong>UPDA/MMUP Grade A or B – mandatory.</strong></li><li>Strong knowledge of architectural and civil works.</li><li>Knowledge of applicable Qatar standards and building codes.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>School/kindergarten FM experience within the GCC is highly preferred.</li><li>CFM, FMP or SFP certification is preferred.</li><li>PMP certification is an advantage.</li></ul>

Facility Management Manager – Architecture

<h2>Job Summary</h2><p>The Facility Management Engineer – Architecture will oversee architectural and building fabric maintenance activities, ensuring facilities remain safe, functional, compliant, and maintained to the required standards.</p><h2>Key Responsibilities</h2><ul><li>Monitor architectural, civil, and building fabric maintenance works.</li><li>Conduct inspections and identify defects and maintenance requirements.</li><li>Coordinate planned and reactive maintenance activities.</li><li>Supervise technicians and specialist contractors.</li><li>Prepare technical reports and recommend corrective solutions.</li><li>Ensure works comply with Qatar codes, specifications, HSE, and quality standards.</li><li>Support SLA/KPI achievement and overall FM service delivery.</li></ul><h2>Requirements</h2><ul><li>Bachelor's degree in <strong>Architecture Engineering</strong> or equivalent.</li><li>Minimum <strong>3 years' experience in Facility Management and/or Project Management</strong> within the GCC.</li><li><strong>UPDA/MMUP Grade B or C – mandatory.</strong></li><li>Strong professional knowledge of architectural and civil works.</li><li>Good knowledge of Qatar standards and building codes.</li><li><strong>Fluent in Arabic and English – mandatory.</strong></li><li>Strong communication, analytical, planning, and problem-solving capabilities.</li></ul>

Facility Management Engineer – Architecture

<h2>Job Summary</h2><p>The Facilities Engineer will support the operation and maintenance of <strong>electromechanical building systems</strong>, ensuring maintenance activities are delivered effectively, safely, and in accordance with required technical standards.</p><h2>Key Responsibilities</h2><ul><li>Coordinate preventive, corrective, and reactive maintenance activities.</li><li>Monitor electrical, mechanical, ELV, HVAC, and associated electromechanical systems.</li><li>Conduct technical inspections and identify maintenance requirements.</li><li>Troubleshoot technical faults and recommend corrective solutions.</li><li>Coordinate supervisors, technicians, and specialist contractors.</li><li>Monitor system performance and reliability.</li><li>Ensure compliance with QHSE and applicable technical standards.</li><li>Prepare technical reports and maintenance recommendations.</li><li>Support planning and supervision of technical teams.</li></ul><h2>Requirements</h2><ul><li>Bachelor's degree in <strong>Mechanical or Electrical Engineering</strong>, or equivalent.</li><li>Minimum <strong>3 years' Facility Management experience</strong>.</li><li>Experience with similar-sized projects within the GCC.</li><li>Strong knowledge of electrical, mechanical, and ELV systems.</li><li>Good knowledge of standards applicable within Qatar.</li><li>Good understanding of Quality Management and QHSE requirements.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>QCDD certification preferred.</li><li>Grade B classification by Kahramaa / competent authority preferred.</li></ul>

Facilities Engineer – Electromechanical

<h2>Job Summary</h2><p>The Facilities Manager will manage the delivery of <strong>electromechanical maintenance and technical FM services</strong> across assigned facilities, ensuring reliable operation of building systems, effective maintenance delivery, and compliance with contractual and regulatory requirements.</p><h2>Key Responsibilities</h2><ul><li>Manage daily electromechanical and technical FM operations.</li><li>Oversee electrical, mechanical, ELV, controls, BMS, HVAC, elevators, and fire protection systems.</li><li>Manage preventive, corrective, and reactive maintenance activities.</li><li>Lead engineers, supervisors, technicians, and specialist service providers.</li><li>Monitor technical performance and resolve operational issues.</li><li>Ensure compliance with QHSE requirements and applicable standards.</li><li>Monitor service performance and implement corrective actions.</li><li>Plan resources and supervise multiple technical teams.</li><li>Coordinate with clients, contractors, and project stakeholders.</li></ul><h2>Requirements</h2><ul><li>Bachelor's degree in <strong>Mechanical or Electrical Engineering</strong>, or equivalent.</li><li>Minimum <strong>7 years' total experience</strong>, including <strong>5 years in Facility Management</strong>.</li><li>Relevant GCC experience within large-scale FM/electromechanical projects.</li><li>3 years' experience managing schools and kindergartens is preferred.</li><li>Strong knowledge of electrical, ELV, BMS, HVAC, elevators, fire protection, and mechanical systems.</li><li><strong>Fluent in Arabic and English, spoken and written.</strong></li><li>CFM, FMP, or SFP certification preferred.</li><li>QCDD certification preferred.</li><li>Grade A classification by Kahramaa / competent authority preferred.</li></ul>

Facilities Manager – Electromechanical Maintenance

Dallah Holding Media

<h2>Job Summary</h2><p>We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day-to-day technology operations across the organization.</p><p>The successful candidate will be responsible for maintaining reliable and secure IT systems, providing advanced technical support, managing Microsoft technologies and infrastructure, coordinating with technology vendors, and supporting the continuous improvement of IT operations.</p><p> </p><h2>Key Responsibilities</h2><ul><li>Manage and support IT infrastructure, networks, servers, endpoints, and related systems.</li><li>Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.</li><li>Manage endpoint devices, user accounts, access, and IT assets.</li><li>Support backup, recovery, data protection, and business continuity processes.</li><li>Monitor system performance, availability, security, and overall infrastructure health.</li><li>Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.</li><li>Support cybersecurity, vulnerability management, access controls, and information security practices.</li><li>Manage employee IT onboarding and offboarding, including user accounts, devices, and access.</li><li>Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources.</li><li>Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers.</li><li>Review software licenses, IT services, and infrastructure requirements to identify opportunities for cost optimization.</li><li>Support the evaluation and implementation of new IT tools, systems, and technology solutions.</li><li>Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements.</li><li>Prioritize technical incidents and infrastructure requirements according to business needs.</li><li>Provide occasional after-hours or weekend support when required for critical incidents or planned technology activities.</li></ul><p> </p><h2>Requirements</h2><ul><li>Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.</li><li>7–10 years of relevant experience in IT infrastructure, systems administration, and technical support.</li><li>Minimum 3-5 years of experience in a senior, supervisory, technical lead, or similar capacity.</li><li>Strong hands-on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management.</li><li>Good knowledge of Active Directory and Hybrid Active Directory environments.</li><li>Experience with backup and recovery solutions such as Veeam.</li><li>Practical experience with network infrastructure, firewalls, and network security.</li><li>Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.</li><li>Experience with IT vendors, software licensing, and technology cost optimization.</li><li>Strong troubleshooting and problem-solving abilities.</li><li>Good technical documentation and stakeholder communication skills.</li><li>Ability to work independently, manage priorities, and support multiple business requirements.</li><li>Willingness to provide occasional after-hours or weekend support when required.</li></ul>

Senior IT Operations Specialist

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