customer service representative Jobs in Islamabad

customer service representative

customer solutions manager Jobs in Islamabad

customer solutions manager

education consultant (events manager) Jobs in Islamabad

education consultant (events manager)

helpline agent

inbound call center

call centre training consultant

Globe Call Centre(SMC-PRIVATE) Ltd

<p>Globe Call Centre is seeking an <b>experienced Call Centre Trainer</b> to conduct <b>paid, session-based training</b> for our team of call center agents. This role is ideal for a seasoned professional with a strong background in <b>international B2B support and sales</b>, who can deliver high-impact training without the commitment of a full-time position.</p><p><b>What We&rsquo;re Looking For:</b></p><ul><li>A call centre training expert with prior experience in <b>international B2B customer support and/or sales</b></li><li>Strong understanding of <b>professional communication standards</b>, call structure, objection handling, rapport building, and customer satisfaction techniques</li><li>Ability to design and deliver <b>engaging, practical training sessions</b> tailored to call centre environments</li><li>Confidence in coaching agents on <b>professional etiquette</b>, clarity, tone, and cultural sensitivity for global clients</li><li>Someone who is comfortable working as a <b>visiting trainer/consultant</b>, paid per session</li></ul><p><b>Responsibilities:</b></p><ul><li>Conduct structured training sessions for our call centre agents</li><li>Provide guidance on handling <b>international B2B calls</b> professionally and effectively</li><li>Offer real-time feedback, role-play exercises, and performance improvement strategies</li><li>Help enhance overall call quality, customer experience, and conversion skills</li><li>Collaborate with our leadership team to align training with operational needs</li></ul><p>Location: Plot no. 206, East Service Road, I 10/3, Islamabad.</p><p>Interested may send their resumes on &quot;hr@globe-call.com&quot;</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Call Centre Training Consultant

Smart brains technologies 2.0

<p>The Team Lead oversees the daily operations of a team of call center agents to ensure excellent customer service, smooth workflow, and achievement of performance targets. This role includes mentoring staff, handling escalations, monitoring call quality, and providing support to management for continuous process improvement.</p><p><b>Key Responsibilities:Team Supervision &amp; Performance Management</b></p><ul><li>Lead, supervise, and motivate a team of agents to achieve daily, weekly, and monthly Targets.</li><li>Monitor agent performance through call evaluations, dashboards, and reports.</li><li>Conduct regular coaching sessions, provide feedback, and develop action plans for improvement.</li><li>Manage team schedules, attendance, breaks, and adherence to shift timings.</li></ul><p><b>Quality Assurance</b></p><ul><li>Ensure agents follow call center scripts, protocols, and compliance guidelines.</li><li>Review call recordings and provide quality feedback to maintain service standards.</li><li>Identify skill gaps and arrange necessary training or refresher sessions.</li></ul><p><b>Operational Management</b></p><ul><li>Maintain smooth workflow and ensure service-level agreements are met.</li><li>Assign tasks and manage workload distribution within the team.</li><li>Handle real-time floor management, monitor queues, and resolve operational issues promptly.</li><li>Assist with on boarding and training of new agents.</li></ul><p><b>Customer Service &amp; Escalation Handling</b></p><ul><li>Address and resolve escalated customer concerns professionally.</li><li>Support agents during difficult customer interactions and ensure resolution.</li><li>Ensure high levels of customer satisfaction and first-call resolution.</li></ul><p><b>Reporting &amp; Documentation</b></p><ul><li>Prepare daily/weekly performance reports for management review.</li><li>Track key metrics such as QA scores, attendance, and productivity.</li><li>Document coaching sessions, performance reviews, and team updates.</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience in a call center environment.</li><li>1&ndash;2 years of experience as a Team Lead or Senior Agent in a call center.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proficiency with call centre tools, CRM systems, and performance dashboards.</li><li>Ability to manage high-pressure situations and large teams effectively.</li><li>Excellent customer handling and conflict resolution skills.</li><li>Strong understanding of QA standards, and call centre metrics.</li></ul><p><b>Key Competencies:</b></p><ul><li>Leadership &amp; People Management</li><li>Coaching &amp; Feedback</li><li>Time Management</li><li>Analytical Thinking</li><li>Decision-Making</li><li>Customer Focus</li><li>Team Collaboration</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Team Lead

G-Tyres

<p><b>About Us</b><br/>We are a fast-growing mobile tyre service &lsquo;Mobile Tyre Giant&rsquo; providing customers with reliable, efficient, and professional tyre solutions at their doorstep. We pride ourselves on excellent customer service, expert knowledge, and a strong team-driven culture.</p><p><b>Role Overview</b><br/>We are looking for a motivated Mobile Tyre Sales Executive to join our team. This role involves managing customer enquiries, booking jobs, and liaising with the Operations Manager and tyre fitters to ensure smooth service delivery. The ideal candidate will have strong tyre knowledge, proven tyre sales experience, and excellent communication skills.</p><p><b>Job Timings</b><br/>This is a 6 days per week role with a 10 hour shift each working day.</p><p><b>Key Responsibilities</b><br/>Handle inbound and outbound customer calls, emails, and enquiries.<br/>Book in jobs accurately and efficiently, ensuring details are passed on to the operations team.<br/>Liaise with the Operations Manager and tyre fitters to coordinate daily schedules.<br/>Provide expert advice to customers on tyre options, suitability, and pricing.<br/>Upsell and cross sell additional tyre products and services where appropriate.<br/>Maintain accurate records of sales and bookings using company systems.<br/>Build strong customer relationships, ensuring high levels of satisfaction and repeat business.<br/>Work towards and achieve monthly sales and performance targets.</p><p><b>Requirements</b></p><ul><li>Minimum 2 years&rsquo; experience in a call centre environment, ideally handling automotive or tyre-related enquiries.</li><li>Strong understanding of tyre brands, sizes, and vehicle fitment, with the ability to provide clear and accurate guidance over the phone.</li><li>Excellent telephone communication skills with a confident, friendly, and professional manner.</li><li>Proven ability to handle high call volumes, manage multiple tasks, and maintain strong performance in a fast-paced call centre setting.</li><li>Exceptional organisational skills and attention to detail when logging calls, creating bookings, and processing customer data.</li><li>Skilled at managing customer objections, upselling relevant products, and closing sales during calls.</li><li>Comfortable using CRM systems, booking platforms, and other call centre technology (desirable).</li></ul><p><b>What We Offer</b><br/>Competitive salary plus commission structure.<br/>Career progression opportunities within a growing business.<br/>Supportive team environment.<br/>Ongoing training and development.</p><p><b>How to Apply</b><br/>If you have the tyre knowledge, sales drive, and customer service skills we&rsquo;re looking for, apply now with your CV and join our growing team!</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative

Berkshire Chaiffeur Services Limited

<p>B2B Sales Specialist &ndash; UK Corporate Chauffeuring Company (Islamabad Office)</p><p>Location: Islamabad</p><p>Salary: 80,000 PKR per month + Uncapped Commission</p><p>Job Type: Full-time, Office-based</p><p>Industry: Chauffeuring / Corporate Travel / Transport Services</p><p>&#11835;</p><p>About the Company</p><p>We are a premium UK-based chauffeuring and executive transport company operating across Berkshire, London, Buckinghamshire, and surrounding regions. Our Islamabad office serves as our call centre and sales hub. As part of our expansion, we are building a B2B Sales Team to grow our corporate client base in the UK.</p><p>&#11835;</p><p>Job Description</p><p>We are looking for ambitious and experienced B2B Sales Specialists to target UK businesses, pitch our chauffeuring services, and secure long-term corporate contracts. This role is ideal for someone confident on the phone, motivated by targets, and eager to build a career in international sales.</p><p>&#11835;</p><p>Key Responsibilities</p><ul><li>Make outbound B2B cold calls to UK-based companies</li><li>Generate new business and build a strong sales pipeline</li><li>Pitch corporate chauffeuring solutions to travel managers, office managers, executives, and decision-makers</li><li>Manage ongoing client relationships and provide excellent account support</li><li>Work closely with the UK operations team to ensure seamless service delivery</li><li>Achieve and exceed monthly sales targets and KPIs</li><li>Maintain accurate CRM records and follow structured sales processes</li></ul><p>&#11835;</p><p>Requirements</p><ul><li>Excellent English communication skills (clear and confident)</li><li>Minimum 2 years of B2B sales experience &ndash; preferably in services, corporate travel, transport, hospitality, SaaS, or call centre sales</li><li>Strong cold-calling or outbound sales experience</li><li>Ability to work with targets and maintain high productivity</li><li>Good organisational and time-management skills</li><li>Professional attitude and strong work ethic</li></ul><p>&#11835;</p><p>Preferred Qualifications</p><ul><li>Experience selling into UK/US or international markets</li><li>Familiarity with Excel</li><li>Understanding of UK business culture and etiquette</li><li>Experience in high-end services or corporate accounts</li></ul><p>&#11835;</p><p>What We Offer</p><ul><li>80,000 PKR monthly base salary</li><li>Uncapped commission with strong earning potential</li><li>Full training on UK corporate travel requirements</li><li>Career growth opportunities into Senior Sales or Team Lead positions</li><li>Supportive work environment with coaching, scripts, and leads provided</li><li>Opportunity to be part of a growing international brand</li></ul><p>&#11835;</p><p>How to Apply</p><p>Please submit your CV and cover letter to the email below:</p><p>Email: Ash@elite-cars.co.uk</p><p>Job Type: Full-time</p><p>Pay: Rs75,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Territory Growth Manager

<p><b>Job Title: Call Center Agent &ndash; Verifier &amp; Self-Verifier</b></p><p>The Call Center Agent &ndash; Verifier &amp; Self-Verifier is responsible for conducting outbound verification calls to confirm customer information, validate transactions, and ensure data accuracy. This role requires exceptional communication skills, strong attention to detail, and the ability to follow verification scripts and compliance guidelines. The Self-Verifier component involves independently reviewing and confirming the accuracy of one&rsquo;s own completed verifications before submission.</p><p><b>Key Responsibilities1. Customer Verification</b></p><ul><li>Conduct verification calls to confirm customer identity, personal information, and transaction details.</li><li>Validate accuracy of documents, applications, or requests submitted through various channels.</li><li>Follow prescribed verification scripts and protocols to ensure consistency and compliance.</li></ul><p><b>2. Self-Verification Duties</b></p><ul><li>Review and double-check completed cases to ensure information is accurate and complete.</li><li>Identify errors or inconsistencies and correct them before final submission.</li><li>Maintain high accuracy rates by performing quality checks on one&rsquo;s own work.</li><li>Ensure all verification steps comply with company policies, legal regulations, and audit standards.</li></ul><p><b>3. Customer Interaction &amp; Support</b></p><ul><li>Provide clear explanations to customers regarding the purpose of verification.</li><li>Handle customer inquiries related to the verification process professionally and courteously.</li><li>Escalate complex or suspicious cases to supervisors or the fraud/risk department.</li></ul><p><b>4. Compliance &amp; Documentation</b></p><ul><li>Adhere to all regulatory, security, and confidentiality requirements.</li><li>Maintain thorough and accurate records of each interaction and verification attempt.</li><li>Follow data protection and privacy protocols</li><li>Report any irregularities, fraud attempts, or policy violations immediately.</li></ul><p><b>5. Performance &amp; Quality Assurance</b></p><ul><li>Meet or exceed assigned KPIs, including accuracy rate, call handling time, and verification completion targets.</li><li>Participate in coaching sessions, training programs, and process improvement initiatives.</li><li>Demonstrate continuous improvement in verification accuracy and customer service quality.</li></ul><p><b>QualificationsEducation</b></p><ul><li>High school diploma or equivalent required.</li><li>Additional training or certification in customer service, fraud prevention, or data verification is a plus.</li></ul><p><b>Experience</b></p><ul><li>Previous call center, customer service, or verification experience preferred.</li><li>Experience in industries such as finance, telecom, insurance, e-commerce, or BPO is advantageous.</li></ul><p><b>Skills</b></p><ul><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to follow strict procedures and compliance guidelines.</li><li>Good problem-solving and critical-thinking abilities.</li><li>Proficiency in using call centre software, and basic computer applications.</li><li>Ability to work independently as well as in a team.</li></ul><p><b>Behavioural Competencies</b></p><ul><li>High integrity and professionalism.</li><li>Strong sense of responsibility and accountability.</li><li>Patience and customer-centric attitude.</li><li>Ability to stay calm and focused under pressure.</li><li>Adaptability to rapid changes in processes or workflows.</li></ul><p><b>Working Conditions</b></p><ul><li>Office-based on company policy.</li><li>Shift-based schedule, including weekends or holidays if required.</li></ul><p>Job Types: Full-time, Part-time, Contract, Internship, Fresher</p><p>Pay: Rs40,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Verifiers and self verifiers

<p><b>Globe Call Centre is hiring experienced and motivated UK Cab Dispatchers &amp; Operators to join our growing operations team.</b> We are seeking individuals who can think on their feet, stay organized, and perform efficiently in a fast-paced work environment. Candidates with prior experience in dispatch coordination&mdash;especially within the UK taxi or transportation sector&mdash;are highly encouraged to apply.</p><p><b>Key Responsibilities</b></p><ul><li>Efficiently manage and assign incoming cab bookings to ensure prompt and reliable service.</li><li>Monitor driver routes, schedules, and performance, making real-time adjustments to maintain smooth operations.</li><li>Communicate professionally and clearly with drivers and customers, providing updates and assistance as needed.</li><li>Accurately record trip details, driver activity, and daily dispatch logs.</li><li>Ensure dispatch operations comply with company policies and applicable transportation regulations.</li><li>Resolve customer inquiries and concerns promptly and professionally to ensure a positive service experience.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Minimum <b>1 year of experience</b> in taxi, cab, or transportation dispatch.</li><li>Strong knowledge of dispatch software, GPS systems, and route management tools.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Ability to remain calm, organized, and proactive under pressure.</li><li>Strong multitasking, time management, and problem-solving skills.</li></ul><p>Job Location: Plot no.206, East Service Road, I 10/3, Islamabad.</p><p>Interested candidates may send their resumes to &quot;hr@globe-call.com&quot;</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

UK Taxi Dispatchers

NUST

<div></div><p><div><div><div><div><div><div><div><div>Last Date: Thursday, December 25, 2025<br>
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<div></div><div><div><div><div><div><div>Job Detail<br>
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<div></div><div><div><div><div><div><div>Job Ref #: </div><div>Job/5968/12/12/2025
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<div><div>Age Limit: </div><div>25<li></li>45
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<div><div>Experience:
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<div></div><div><div>Posted Date: </div><div>Friday, December 12, 2025
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<div><div>Salary: </div><div>Market Competitive<br>
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<div><div><div><div><div><div><div><b>Job Description:
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<div><div><div><b>Qualification &amp; Experience:</b></div><div><br>
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</b></div><div><b>Essential:</b></div><div><br>
</div><ul><li>M.Phil/ MS in Clinical Psychology from an HEC recognized University with 02 years of experience in counseling,research, psychological testing,delivering lectures, arranging workshops &amp; training programs.</li></ul><div><br>
</div><div><b>Desirable:</b></div><div><br>
</div><ul><li>M.Phil/ PhD in Psychology from an HEC recognized University with 04 years of experience in counseling, research,psychological testing,delivering lectures, arranging workshops &amp; training programs.</li></ul><div><br>
</div><div><b>Key Responsibilities:</b></div><div><br>
</div><ul><li>Ensure compliance with all NUST policies, rules and regulations.</li></ul>
<ul><li>Ensure that NUST&rsquo;s interests in the execution of the Centre&rsquo;s operations are safeguarded at all times.</li></ul>
<ul><li>Be responsible for the smooth operation of the Centre.</li></ul>
<ul><li>Provide opportunities for team-building and capacity building activities.</li></ul>
<ul><li>Facilitate, support and collaborate with the General Manager in the smooth and efficient functioning of the Directorate.</li></ul>
<ul><li>Individual counselling of students/faculty/adm/technical staff of NUST for their personal/professional issues.</li></ul>
<ul><li>Initiate, plan and organize Group Counselling Programmes.</li></ul>
<ul><li>Initiate, plan and organize psychological health activities in line with NUST students&rsquo; requirements through technical input in seminars/lectures/orientations.</li></ul>
<ul><li>Publication of articles/ brochures and leaflets as an aid to counselling and uploading the same on CMS and C3A website at the Centre.</li></ul>
<ul><li>Evaluate effectiveness/impact of seminars/lectures by taking feedback.</li></ul>
<ul><li>Ensure timely updation and maintenance of C3A website/ Qalam/ Social Media Platform.</li></ul>
<ul><li>Provide resources and advice to the Human Resource Department in the selection of officers and NG staff by being a member of interview panel.</li></ul>
<ul><li>Provide resources and advice to the Professional Development Centre (PDC) in the formulation of various capacity/capability building programs and for training of officers and NG Staff.</li></ul><div><br>
</div><div><b>Knowledge/Skills/Abilities:</b></div><div><br>
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</b></div><div>Should be proficient in:-</div>
<ul><li>Communication Skills</li></ul>
<ul><li>Counseling Skills for adolescents</li></ul>
<ul><li>Emotional stability &amp; objective assessments</li></ul>
<ul><li>Social skills</li></ul>
<ul><li>Computer Skills (MS Office &amp; Internet)</li></ul>
<ul><li>Personality assessment</li></ul>
<ul><li>Ability to think and plan ahead And contribute to the Centre&rsquo;s operational/ academic strategy.</li></ul>
<ul><li>Ability to differentiate between day to day operational needs and long term university strategic goals.</li></ul>
<ul><li>Physically fit to perform the duties pertaining to the position</li></ul><div><br>
</div><div><b>Training/Certification:</b></div><div><br>
</div><ul><li>Certificate courses in the field of Psychology &amp; Counselling</li></ul>
<ul><li>Computer training</li></ul><div><br>
</div><div><b>Terms and Conditions:-</b></div><div><br>
</div><ul><li>Candidates are required to attach scanned copies of their documents (Academics / Professional).</li></ul>
<ul><li>Last education certificate/degree must be attested/verified by HEC.</li></ul><div><br>
</div><div><b>Candidates may be considered ineligible for the post due to any of the following reasons:</b></div><div><br>
</div><ul><li>3rd Div in academic career / weak academic profile.</li></ul>
<ul><li>NUST employees with less than one year of service with NUST and / or absence of NOC from Head of Institution.</li></ul>
<ul><li>In process of pursuing a required degree.</li></ul>
<ul><li>Medically unfit.</li></ul>
<ul><li>Only selected candidates will be contacted and issued offer letter.</li></ul>
<ul><li>Late / incomplete applications will be ignored.</li></ul>
<ul><li>Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.</li></ul>
<ul><li><b>NUST reserves the right to cancel, modify / terminate the recruitment program due to any reason, without notice, at any time.</b></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></p><div></div>

Psychologist

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