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call quality assurance specialist

HOF Immigration Services

Job OverviewWe are looking for a sharp, detail-oriented Call Quality Assurance Specialist to join our operations team. You will be the ears of the business &mdash; listening to calls, ensuring our team is following the right processes, and helping us continuously raise the bar on client communication.What You Will Do<ul><li>Monitor and evaluate recorded and live calls against HOF Migration's SOPs and internal quality manual</li><li>Score calls using a structured evaluation scorecard and maintain accurate records</li><li>Identify patterns, recurring errors, and compliance gaps across the team</li><li>Escalate calls involving serious breaches, incorrect advice, or unprofessional conduct</li><li>Provide clear, constructive written feedback to team leaders and HR</li><li>Prepare daily and weekly quality reports for management</li><li>Track and analyze performance metrics (conversion quality, CSAT, compliance adherence)</li><li>Ensure adherence to data privacy and client confidentiality standards</li></ul>Who We Are Looking For<ul><li>Bachelor&rsquo;s degree in Business, Communications, HR, or related field</li><li>2&ndash;4 years of experience in call quality assurance, call monitoring, or a customer service environment</li><li>Excellent written and verbal communication in English</li><li>Strong understanding of call center KPIs and QA frameworks</li><li>Excellent listening, auditing, and analytical skills</li><li>Comfortable working with MS Excel or Google Sheets for logging and reporting</li><li>Highly organized, objective, and able to work independently</li><li>Trustworthy and discreet when handling sensitive client information</li></ul>Working Hours: 11:00 AM &ndash; 8:00 PM (Monday-Saturday)Work Location: In person

Call Quality Assurance Specialist

Selecta Sol

1 - Willing to work in Night Shift. 2 - We are looking for a dedicated professional with experience in Quality Assurance in Call Center. 3 - Minimum 1 Year of Relevant Experience. 4 - Can Join Immediately.Location: 94 - G Main Boulevard, Block G Pia Housing Scheme, Lahore, PunjabJob Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance Executive For Call Center

Talk Masters

Call Center Customer Service Specialist RecruitmentWe are looking for passionate and communicative individuals to join our team and create an efficient and warm customer service experience!Job Opening: Call Center Customer Service SpecialistJob Responsibilities:<ul><li>Provide customer consultation and support through telephone, online systems, and other channels.</li></ul><ul><li>Answer customer questions, handle complaints and suggestions.</li></ul><ul><li>Accurately record customer information and service content.</li></ul><ul><li>Assist in improving customer satisfaction and service quality.</li></ul>Job Requirements:<ul><li>Strong communication and interpersonal skills.</li></ul><ul><li>Excellent service awareness and patience.</li></ul><ul><li>Familiar with basic computer operations (such as Office, typing, etc.).</li></ul><ul><li>No prior customer service or call center experience is required.</li></ul>What We Offer:<ul><li>Competitive salary + performance bonus</li></ul><ul><li>Comprehensive pre-job training and career development path</li></ul><ul><li>Relaxed and friendly work atmosphere</li></ul><ul><li>Holiday benefits, team activities, etc.</li></ul>Working Hours:<ul><li>Shift work (7:30Am to 5PM)</li></ul>How to Apply:Please send your resume to:talkmasters2025@gmail.comor contact: 03034041001Join us, let your voice be heard by more people, and let your service create valueJob Type: Full-timePay: From Rs30,000.00 per monthWork Location: In person

Call Canter

Systems Limited

<div>
 
 The Content Authoring Senior Specialist is responsible for creating, managing, and optimizing digital content across websites, mobile app, and self-service digital channels. The role ensures content accuracy, consistency, and alignment with the Company&rsquo;s brand voice while enhancing customer engagement and overall digital experience through data-driven content improvements. This position works closely with Marketing, Product, and Customer Experience teams to support digital campaigns, customer journeys, and SEO performance.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the end-to-end content lifecycle across web, app, and self-service platforms, ensuring accuracy, consistency, and brand alignment.
 </li>
 <li>
 Create, publish, and maintain digital content including banners, offers, FAQs, and product pages using CMS tools, while ensuring UX and visual consistency.
 </li>
 <li>
 Collaborate with Marketing, Product, and CX teams to align content with digital campaigns, customer journeys, and segment-specific strategies.
 </li>
 <li>
 Review and validate all live content to ensure compliance, accuracy, localization, and quality assurance standards.
 </li>
 <li>
 Support digital campaigns through timely content updates and enhancements across channels.
 </li>
 <li>
 Leverage analytics and SEO insights to continuously optimize content performance and improve customer engagement.
 </li>
 <li>
 Ensure adherence to content governance, version control, and best practices across digital platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Digital Media, or a related field.
 </li>
 <li>
 
 7+ years
 
 of experience in digital content authoring, content management, or a similar role.
 </li>
 <li>
 Hands-on experience with CMS platforms such as
 
 Adobe Experience Manager (AEM), WordPress, Sitecore
 
 , or equivalent tools.
 </li>
 <li>
 Working knowledge of
 
 basic HTML/CSS
 
 .
 </li>
 <li>
 Strong understanding of SEO best practices, content analytics, and UX principles.
 </li>
 <li>
 Excellent stakeholder management and cross-functional collaboration skills.
 </li>
 <li>
 Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Content Authoring Specialist

HR Ways

Hiring a Customer Support Specialist - ﻿Lahore (Onsite)About the Company:An innovatice and dynamic Game Development , outsourcing and consulting company having vast ﻿experience ﻿&amp; success in building Dedicated Development Teams of different sizes for international customers.Role Overview:We're looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You'll be the first point of contact for Efani customers &mdash; answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.This is a non-sales role, focused on support, troubleshooting, and client satisfactionKey Responsibilities<ul><li>Answer inbound calls, chats, and emails from Efani customers promptly and professionally.</li><li>Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.</li><li>Maintain a calm, polite, and confident tone &mdash; always representing Efani's premium image.</li><li>Accurately record customer interactions and resolutions in the CRM/support system.</li><li>Escalate complex or technical issues to internal specialists when needed.</li><li>Collaborate with the operations and engineering teams to improve customer experience.</li><li>Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.</li></ul>Ideal Background<ul><li>2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).</li><li>Fluent English with a clear, neutral, or American accent &mdash; tested during interview.</li><li>Confident on the phone and able to de-escalate challenging situations.</li><li>Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).</li><li>Excellent written communication for chat and email support.</li><li>Stable internet, quiet workspace, and professional audio setup for call handling.</li></ul>KPIs / Success Metrics<ul><li>Average response &amp; resolution time</li><li>Customer satisfaction (CSAT) or NPS score</li><li>Call quality and professionalism ratings</li></ul>Adherence to support scripts and SOPsWhat we offer<ul><li>Tax free Salary</li><li>Flexible working hours</li></ul>﻿﻿﻿Other Details:﻿Experience: 2 to 5 years Location: Phase 8, Lahore Wordking days &amp; timings: Monday to Friday (12 pm to 8 pm)Job Type: Full-timeWork Location: In person

Customer Support Specialist

Taraki

<div>
 Our client
 
 IPS Pakistan
 
 is looking for
 
 Specialist Sales Agent
 
 in
 
 Lahore.
 
 
 
 
 Job Description
 
 
 
 We are looking for a highly motivated and target-driven
 
 Sales Executive
 
 with proven experience in
 
 USA/UK-based healthcare campaigns
 
 within a BPO/call center environment. The ideal candidate will be responsible for engaging with international clients, promoting healthcare-related services, and driving revenue through effective sales strategies while ensuring compliance with healthcare standards.
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Lead Conversion (International Campaigns)
 
 
 
 <ul>
 <li>
 Conduct outbound/inbound calls to clients in USA/UK markets
 </li>
 <li>
 Promote healthcare services such as medical billing, insurance services, or healthcare solutions
 </li>
 <li>
 Convert leads into successful sales while meeting assigned targets
 
 
 
 </li>
 </ul>
 
 Client Handling &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Build strong relationships with international clients
 </li>
 <li>
 Understand client needs and provide tailored healthcare solutions
 </li>
 <li>
 Handle objections professionally and close deals effectively
 
 
 
 </li>
 </ul>
 
 Performance Management
 
 
 
 <ul>
 <li>
 Achieve daily, weekly, and monthly sales KPIs
 </li>
 <li>
 Maintain accurate records of leads, calls, and conversions in CRM systems
 </li>
 <li>
 Provide regular updates and reports on performance
 
 
 
 </li>
 </ul>
 
 Compliance &amp; Quality
 
 
 
 <ul>
 <li>
 Ensure adherence to healthcare compliance standards (HIPAA &ndash; preferred)
 </li>
 <li>
 Follow company SOPs and quality guidelines during all interactions
 </li>
 <li>
 Maintain high standards of professionalism and data confidentiality
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Excellent English communication skills (neutral or American/UK accent preferred)
 </li>
 <li>
 Strong sales skills: prospecting, objection handling, and closing
 </li>
 <li>
 Experience working with international clients (USA/UK)
 </li>
 <li>
 Ability to work in a target-driven and fast-paced environment
 </li>
 <li>
 Strong negotiation and interpersonal skills
 </li>
 <li>
 High attention to detail and compliance awareness
 
 
 
 </li>
 </ul>
 
 IT Skills
 
 
 
 <ul>
 <li>
 CRM systems (Salesforce, HubSpot, or similar)
 </li>
 <li>
 Dialer systems / call center tools
 </li>
 <li>
 Microsoft Office (Excel, Word)
 
 
 
 </li>
 </ul>
 
 Qualification
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred (or equivalent experience)
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 1&ndash;3+ years of experience in BPO / Call Center
 </li>
 <li>
 Mandatory experience in USA/UK healthcare campaigns
 </li>
 <li>
 Experience in medical billing, insurance sales, or healthcare services is highly preferred
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary + attractive commission structure
 </li>
 <li>
 Performance-based incentives
 </li>
 <li>
 Career growth in international campaigns
 </li>
 <li>
 Professional and dynamic work environment
 
 </li>
 </ul>
</div>

Specialist Sales Agent - IPS Pakistan

GHA Marketing Ltd

Position: Digital Content StrategistWorking Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PMEmployment Type: Full-Time, OnsiteAbout UsHG Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, HG Marketing provides opportunities for business growth and success.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Digital Content Strategist Specialist to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Who is best fit for this roleThis role is ideal for someone who<ul><li>Enjoys systems, structure, and quality control</li><li>Takes ownership and accountability seriously</li><li>Can manage clients without hand-holding</li><li>Understands that execution and accuracy matter more than creativity</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>1-2: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Digital Content Strategist

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