clinical research coordinator ii

customer experience representative - ics Jobs in Chicago United States

customer experience representative - ics

cybersecurity engineer i Jobs in Chicago United States

cybersecurity engineer i

cybersecurity engineer ii Jobs in Chicago United States

cybersecurity engineer ii

capacity procurement representative ii ics

J.B. Hunt

<div>Job Title:
Capacity Procurement Representative II - ICS
Department:
Supply Chain
Country:
United States of America
State/Province:
Illinois
City:
Chicago
Full/Part Time:
Full time
Job Summary:
Under general supervision, the Capacity Procurement Representative II is responsible the for the strategic negotiation of rates to meet load expectations while ensuring optimal margins. The incumbent will market the J.B. Hunt Carrier360 platform to carriers in order to increase efficiency and freight movement visibility. The incumbent is responsible for establishing and maintaining a carrier base, ensuring freight is covered in a timely manner, and delivering best in class service execution. This position serves as a peer leader and provides assistance onboarding new team members.
Job Description:
Key Responsibilities:
<ul><li>Create strategies to negotiate with carriers for the optimal purchase rate to meet and exceed revenue and profit margin goals; service freight projects that may be complex in nature and/or have high visibility
</li><li>Act as liaison between internal business stakeholders and carriers
</li><li>Manage all freight in transit by obtaining updates from carriers to accurately monitor movement and ensure on time pickup and delivery
</li><li>Utilize the Carrier360 Platform to tender loads and maintain accurate records of shipments and customer details
</li><li>Proactively communicate service failures to internal support teams to minimize cost and operational inefficiencies
</li><li>Partner with internal teams to promote best in class service and ensure safety
</li><li>Leverage the Carrier360 platform with carrier base to increase efficiency and automation
</li><li>Verify authenticity of carriers and tracking prior to scheduled pickup
</li><li>Remain current on supply chain information to gain understanding of market trends and optimize negotiation tactics; present findings to team members
</li><li>Understand and anticipate customer service expectations to provide value with transportation solutions and updates in an urgent manner
</li><li>Strategically manage carrier base to maximize retention and implement routing guides
</li><li>Train, mentor, and onboard junior team members
</li></ul>Qualifications:
Minimum Qualifications:
High School Diploma/GED WITH 1-2 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed 
 
AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
<ul><li>Strong professional communication skills applied internally and externally
</li><li>Proven experience in establishing and maintaining healthy working relationships
</li><li>Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement
</li><li>Ability to process information with high levels of accuracy
</li><li>Accurately analyze situations and reach productive decisions based on informed judgment
</li><li>Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
</li><li>Ability to manage multiple competing priorities
</li><li>Ability to adapt to a dynamic work environment and shifting priorities and directives
</li><li>Experience in holding people accountable and conducting difficult conversations
</li>Ability to perform in a stressful and high-pressure work environment 
<li>
</li></ul> 
Preferred Qualifications:
Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 2-3 years experience in transportation/logistics, business administration, account management, and/or equivalent military experience
The starting pay range for this position is between $55,000-68,700. 
 
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company&rsquo;s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Work Experience:
Transportation/Logistics
Certifications:
Job Opening ID:
00617763 Capacity Procurement Representative II - ICS (Open)
&ldquo;This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&rdquo;
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.</div>

Capacity Procurement Representative II - ICS

<div>Job Title:
Customer Experience Representative - ICS
Department:
Customer Service &amp; Contact Center Operations
Country:
United States of America
State/Province:
Illinois
City:
Chicago
Full/Part Time:
Full time
Job Summary:
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.
Job Description:
Key Responsibilities:
<ul><li>Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
</li><li>Monitor and support on-time delivery, damage-free services, and accurate billing
</li><li>Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
</li><li>Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
</li><li>Enter customer orders into the order management system to track loads and provide necessary information to operations teams
</li><li>Obtain and document approval for accessorial charges and spot rates for assigned customers
</li><li>Serve as a point of contact for customers regarding load updates and capacity availability
</li></ul>Qualifications:
Minimum Qualifications:
High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
 
 
Preferred Qualifications:
<ul><li>Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
</li><li>Ability to adjust to new or changing assignments and processes
</li><li>Ability to maintain composure under pressure
</li><li>Ability to manage multiple priorities
</li><li>Ability to maintain professionalism while dealing with difficult individuals
</li><li>Sales focused
</li><li>Ability to meet or exceed customer needs and expectations to provide excellent service
</li><li>Embody a customer-centric mindset
</li></ul>The expected starting pay range for this position is between $47,000-58,800.
This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company&rsquo;s bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Sales
Job Opening ID:
00618043 Customer Experience Representative - ICS (Evergreen) (Open)
&ldquo;This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&rdquo;
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.</div>

Customer Experience Representative - ICS

Kraft Heinz

<div><h2 class="jobSectionHeader">Job Description
</h2>Job Summary
The Lead, External Manufacturing is accountable for end-to-end performance of a domestic network of co-manufacturers/co-packers supporting the Meat, Cheese, Coffee, and Snacks business unit. The role will lead the operating rhythm with external manufacturers (EMs) and internal partners, and drive excellence across safety, quality, service, and efficiency.
Key Responsibilities
<ul><li>Own end-to-end performance of external manufacturers across safety, quality, food safety, service, and efficiency. Lead weekly operations and quarterly business reviews, maintain scorecards and key performance indicators, hold partners accountable for corrective actions and sustained results, and drive timely issue closure.
</li></ul><ul><li>Partner with Procurement and Legal to negotiate, execute, and manage commercial agreements with third-party manufacturers. Define and maintain service agreements and statements of work covering conversion pricing, capacity commitments, service levels, and change control, and manage renewals and pricing adjustments.
</li></ul><ul><li>Integrate external manufacturers into planning and weekly production schedules. Align demand forecasts with capacity and material needs, run scenario analysis, balance production across sites to manage constraints, promotions, and seasonality, and mitigate supply risks.
</li></ul><ul><li>Lead onboarding and technical transfers for external sites and lines. Conduct due diligence and capability assessments, plan and run validation trials, confirm performance at required production rates, manage formula, specification, and packaging changes through documented change control, and confirm launch readiness.
</li></ul><ul><li>Ensure partners comply with all food safety, regulatory, and company quality standards. Oversee internal and third-party audits, including regulatory inspections, monitor trends, and lead investigations and root cause analysis with verified corrective and preventive actions.
</li></ul><ul><li>Drive continuous improvement using Lean and Six Sigma. Improve schedule adherence, throughput, changeovers, and labor and utility efficiency, and deliver a prioritized, quantified pipeline of cost and waste reductions.
</li></ul><ul><li>Partner with Finance to manage external manufacturing financials. Track conversion costs versus standards, monitor inflation impacts, measure purchase and material price variances, support annual and long-range plans and monthly forecasts, and confirm realization of productivity savings.
</li></ul>Qualifications
<ul><li>Bachelor&rsquo;s degree in Engineering, Food Science, Supply Chain/Operations, or related field.
</li><li>8&ndash;10 years of operations or supply chain experience, including experience working with external manufacturers
</li><li>Strong knowledge of food safety/regulatory requirements:
</li><li>Strong cross-functional leadership, communication, and prioritization skills
</li><li>Experience leading commercialization at external sites, including trials and run-at-rate
</li><li>Demonstrated success integrating EMs into S&amp;OP and capacity planning and improving yield and conversion cost performance.
</li><li>Comfortable with plant environments and frequent travel (25&ndash;50%).
</li></ul>Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz&rsquo; strategy and values.
New Hire Base Salary Range:
$141,500.00 - $176,900.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family&rsquo;s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You&rsquo;ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
<ul><li>Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
</li><li>Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
</li><li>Emotional &ndash; Employee Assistance Program , Wellbeing Programs, Family Support Programs
</li><li>Financial &ndash; 401k, Life, Accidental Death &amp; Dismemberment, Disability
</li></ul>Location(s)
Chicago/Aon Center 
 
Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.</div>

External Manufacturing Lead

Mark Anthony Brewing

<div>Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we&rsquo;ve grown organically from a one-person import wine business into an international drinks company whose hallmarks include a portfolio of luxury wineries and iconic beverage brands, including White Claw&reg; Hard Seltzer, Mike&rsquo;s Hard Lemonade, Cayman Jack and M&aacute;s+ by Messi&trade;.

Role Purpose:

Lead the supply planning and material planning functions to actively manage the network production plan and inventory management strategy across raw and packaging materials, subcomponents, and finished goods, resulting in uninterrupted supply across the production network while optimizing stock levels, driving supply and material planning KPIs, and implementing system and process improvements to deliver exceptional financial results for Mark Anthony Brewing.

Accountabilities &amp; Impact:
<ul>
<li>Execute an optimized Integrated Business Planning process, incorporating network and product expansion.</li>
<li>Manage inventory segmentation (ABCD), ensuring balance and optimization across all sites.</li>
<li>Forecast and manage inventory levels to meet financial goals and eliminate obsolescence.</li>
<li>Ensure supply planning tools reflect up-to-date capacity information over a 24-month horizon.</li>
<li>Lead a team to enhance planning robustness and deliver exceptional service.</li>
<li>Develop a high-performing team structure, establish planning discipline, and drive accountability through proactive reporting and clear processes.</li>
<li>Drive maturity in all planning systems (i.e. QAD EE/SE, o9)</li>
</ul>
Skills &amp; Experiences Needed:
<ul>
<li>8+ years of successful senior leadership experience in the food, beverage, or packaging industries.</li>
<li>Bachelor&rsquo;s degree in supply chain, business, engineering, or related field.</li>
<li>Extensive experience with supply planning and process improvement.</li>
</ul>
 Key Metrics &amp; Financial Targets
<ul>
<li>Direct and Indirect COGS</li>
<li>Inventory Weeks Forward Coverage</li>
<li>Inventory Obsolescence</li>
<li>Network Optimization</li>
<li>Plan Adherence</li>
</ul>
Own:
<ul>
<li>Central supply and materials planning</li>
<li>Network planning and continuous optimization</li>
<li>Inventory management, including obsolescence risk</li>
</ul>
Influence:
<ul>
<li>Demand planning</li>
<li>Manufacturing and fulfillment operations</li>
<li>Procurement and material sourcing</li>
</ul>
Veto:
<ul>
<li>Team management | Strategic decisions on supply chain planning and inventory management</li>
</ul>
Critical Stakeholders &amp; Relationships:
<ul>
<li>Direct Reports:</li>
<li>Sr. Manager, Supply Planning | Sr. Manager, Material Planning | Manager, Strategic Planning</li>
<li>Cross-functional Partners:</li>
<li>All Supply Chain and MASI teams | Suppliers and Co-packers</li>
</ul>
Skills needed to be Successful:
<ul>
<li>Strategic vision and solid business acumen.</li>
<li>Excellent influencing skills.</li>
<li>Ability to effectively communicate and present at the senior executive level.</li>
<li>Exceptional organizational skills to drive solutions cross-functionally.</li>
</ul>
Compensation offered to prospective Team Members has taken internal equity into consideration and can vary depending on a positions&rsquo; location. The final agreed upon wage may vary based on the job-related knowledge, skills, and experience of the individual.
<ul><li>Competitive annual salary from $174,000 - $218,000, based in Chicago, IL</li>
<li>Bonus plan designed to recognize company performance and individual contributions</li>
<li>Comprehensive health and welfare benefits</li>
<li>Company matching 401(k) contributions</li>
<li>Paid time off including annual leave, paid sick time and holidays</li>
<li>Extensive opportunities for training, development, and career growth</li>
</ul>
This role follows a hybrid work model, requiring on-site presence in the office at least four days per week to support collaboration and team engagement.

At Mark Anthony, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft 
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.
Ambitiously Curious 
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.
Made With Humility 
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive 
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants. 
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Director, Supply and Material Planning

Sidley Austin

<div>Summary:
<div>
The Marketing Coordinator supports the day-to-day operations of the lawyer biography function and serves as a go-to marketing resource on bio-related topics, particularly as it relates to content. The Coordinator reports directly to the Marketing Manager and works closely with lawyers and colleagues across offices, practices, and functions firmwide to provide centralized support on bio requests and projects.</div>
Duties and Responsibilities:
<ul><li>Serve as a member of the Marketing Services team within Marketing Communications, focusing on lawyer biography management. This includes:<ul><li>
Working with lawyers to write bio narrative content reflecting the full scope of the lawyers&rsquo; practices, areas of focus, and global capabilities</li><li>
Implementing edits, proofing, and maintaining lawyer biographies within the firm&rsquo;s CMS (Sitecore)</li><li>
Coordinating bio updates in connection with:<ul><li>
News items posted to com, including articles, deal announcements, and speaking engagements</li><li>
Legal directories and accolades</li><li>
Leadership roles, committee memberships, and other client-focused activities</li></ul></li><li>
Posting lateral and new lawyer biographies to com, acting in coordination with Sidley&rsquo;s Digital Communications and Public Relations functions to ensure editorial consistency and timing are in line with firmwide strategic approach</li><li>
Assisting with quality control procedures, including encouraging adherence with firm editorial guidelines and conducting web bio audits to ensure best practices are followed</li><li>
Liaising with Human Resources as necessary for correction to content fed to Sidley.com from PeopleSoft</li><li>
Providing thoughtful editorial suggestions to lawyers to enhance their com bios</li><li>
Training Marketing Department team members on best practices for writing and maintaining bios</li><li>
Working on special projects as requested</li></ul></li></ul><div>
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.</div>
Target Salary Range: $56,000 - $74,000 if located in Illinois or New York Qualifications:
<div>
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
</div>Education and/or Experience:<div>
Required:</div><ul><li>
A bachelor&rsquo;s degree from an accredited university, preferably in journalism, marketing communications, business, or related field</li><li>
A minimum of three (3) years of experience in an editorial capacity in the areas of marketing, communications, or other professional services industry</li><li>
Excellent writing, editing, and proofreading skills</li><li>
Strong computer skills, including a demonstrated proficiency in Microsoft Office suite</li><li>
Strong project management competency</li></ul><div>
Preferred:</div><ul><li>
Marketing or business development experience in a law firm</li><li>
General understanding of the legal competitive landscape</li><li>
Working knowledge of content management systems and experience management databases such as Sitecore and/or Foundation.</li><li>
Ability to interact with Firm members at all levels</li></ul><div>
Other Skills and Abilities:</div><div>
The following will also be required of the successful candidate:</div><ul><li>
Strong attention to detail</li><li>
Strong organizational skills</li><li>
Good judgment</li><li>
Strong interpersonal communication skills</li><li>
Strong analytical and problem solving skills</li><li>
Able to work harmoniously and effectively with others</li><li>
Able to preserve confidentiality and exercise discretion</li><li>
Able to work under pressure</li><li>
Able to manage multiple projects with competing deadlines and priorities</li></ul>
Sidley Austin LLP is an Equal Opportunity Employer
#LI-Hybrid
#LI-EC1</div>

Marketing Coordinator

City Colleges of Chicago

<div><div>Data Strategist</div><div>
Richard J. Daley College</div><div></div><div> 
The Data Strategist plays a significant role in the performance measures at Daley College while ensuring fact-based accountability at our programs, employees, and system levels. This position provides strategic data analysis, monitoring strategic metrics, developing and facilitating the tracking of leading performance indicators, and the strategic use of data.</div> 
The position provides strategic data analysis, monitoring metrics from various data sources, developing and facilitating the tracking of leading performance indicators, and supporting the college in the strategic use of data.
ESSENTIAL DUTIES:<ul><li> Provide data and analytic support: Conduct strategic data analysis, identify insights and implications from institutional data and make strategic recommendations to executive and senior staff. Develop data displays that clearly communicate complex analyses to multiple audiences, including executive and senior staff.</li><li> Facilitate performance metric monitoring: Monitor District and college strategic metrics through performance dialog forums. Work with staff at different levels of the organization to create metrics, set goals and conduct analyses; use operational data in real time to develop and execute action plans focused on improving institutional practices, policies, procedures and ultimately student success. Build structures, tools, and routines to institutionalize a data-driven culture of student success.</li><li> Work cross-functionally across the organization: Maintain cross-functional visibility across all departments to help push strategic initiatives forward and surface critical issues. Provide ongoing oversight and support to management and decision-making to ensure that measures are being used to effectively manage operations and effect institutional change.</li><li> Develop and refine institutional data capacity through data use: Support the development of district/college-wide data collection, analysis and dissemination of policies and practices; train researchers and staff to make meaningful data connections.</li><li> Develop and refine institutional data capacity through knowledge sharing: facilitate regular reviews with district/college team; synthesize and share key insights across projects. Develop, maintain and train teams on infrastructure (such as SharePoint) to support knowledge management. Develop and refine institutional data capacity through capacity building: Help staff use data in real-time, lead data capacity building trainings on data literacy.</li></ul>
QUALIFICATIONS:<ul><li> Bachelor&rsquo;s degree from an accredited college or university in a quantitative discipline such as statistics, business, mathematics, economics public policy; or a related field of study</li><li> Master&rsquo;s degree is highly preferred</li><li> Three years of relevant research experience, with demonstrated experience in quantitative and qualitative research methods and statistics</li><li> A combination of education and experience may be taken into consideration based on the applicant&rsquo;s credentials</li><li> High level of proficiency in the use of Microsoft Office (Word, Excel, PowerPoint)</li><li> Experience with statistical analysis software such as SAS highly desirable</li><li> Experience in quantitative statistical analysis highly desirable</li><li> Experience in the development of performance metrics and continuous improvement systems and tools desirable</li><li> Familiarity with Access and SQL data query skills a plus</li></ul><div></div><div> 
Salary Range: $70,251 - $75,000</div><div>
Offered salary will be determined by the applicant's education, knowledge, skills and abilities, as well as other factors such as internal equity.</div><div>
We offer excellent health and welfare benefit package and long-term savings and investment programs including 403(b) &amp; 457(b) Investment Plans and a pension plan with the State University Retirement Systems (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website. Benefits information is found at https://www.ccc.edu/departments/Benefits/</div><div></div><div> 
Chicago residency is required for all full-time employees within 6 months of hire.</div><div>
We are an equal opportunity and affirmative action employer.</div>
Thank you for your interest in City Colleges of Chicago.
<div>TBD</div></div>

Data Strategist

Flock Safety

<div><h1 class="jobSectionHeader">Who is Flock?</h1>
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We&rsquo;re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It&rsquo;s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we&rsquo;re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.<h1 class="jobSectionHeader">
The Opportunity</h1>
As an Majors Customer Success Manager (CSM) at Flock Safety, you will serve as a strategic advisor and executive partner to some of our largest and most complex customers. You&rsquo;ll be responsible for driving measurable outcomes, strengthening multi-threaded relationships, and ensuring that our solutions align with each agency&rsquo;s strategic goals around safety, transparency, and community impact.
This role is ideal for a seasoned CSM who thrives in strategic environments, balancing executive engagement with day-to-day program execution, while influencing outcomes across diverse stakeholders, from command staff to IT to city leadership.<h1 class="jobSectionHeader">
The Skillset</h1><ul><li>
Strategic Relationship Management: 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments.</li><li>
Executive Presence: Ability to navigate executive-level conversations with confidence, clarity, and diplomacy.</li><li>
Business Acumen: Strong understanding of organizational goals, budgeting cycles, and how to tie Flock&rsquo;s solutions to tangible operational and community outcomes.</li><li>
Program Leadership: Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders.</li><li>
Analytical Mindset: Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement.</li><li>
Cross-Functional Collaboration: Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment.</li><li>
Public Safety or Security Experience (Preferred): Understanding of government operations, procurement processes, or public safety workflows.</li></ul>
Feeling uneasy that you haven&rsquo;t ticked every box? That&rsquo;s okay; we&rsquo;ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.<h1 class="jobSectionHeader">
90 Days at Flock</h1>
We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.
The First 30 Days<ul><li>
Complete onboarding on Flock&rsquo;s platform, customer success playbooks, and engagement tools</li><li>
Shadow customer calls to learn success metrics, workflows, and value levers for various segments</li><li>
Begin resolving support tickets and co-facilitating customer training sessions</li></ul>
The First 60 Days<ul><li>
Independently lead onboarding sessions for new customers, driving early adoption</li><li>
Conduct regular health checks and usage reviews; begin surfacing potential renewal risks and expansion opportunities</li><li>
Deliver training and best practice webinars aligned to adoption goals</li></ul>
90 Days &amp; Beyond<ul><li>
Manage the full customer lifecycle with a focus on retention and strategic expansion</li><li>
Facilitate QBRs, renewal conversations, and solutions presentations to communicate value and uncover growth</li><li>
Contribute to evolving CSM playbooks and internal enablement for scalable impact</li></ul><h1 class="jobSectionHeader">
Salary &amp; Equity
</h1>In this role, you&rsquo;ll receive a starting salary between $170,000 and $194,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.<h1 class="jobSectionHeader">
The Perks</h1>
Flexible PTO: We seriously mean it, plus 11 company holidays.
Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
Fertility &amp; Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
WFH Stipend: $150 per month to cover the costs of working from home.
Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
Home Office Stipend: A one-time $750 to help you create your dream office.
If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com
Compensation Range: $170K - $194K</div>

Customer Success Manager, Majors

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