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care manager patient support call center remote

IQVIA

<div><div><div>Tampa, United States of America | Full time | Home-based | R1532044</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><b><i><br>
**This is posted in anticipation of a future role**</i></b></div><div><b>
Position Summary:</b></div><div>
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.
</div><div><i>The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.</i></div><div>
This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div><div><div><b>
Care Manager
</b></div></div><div><div>As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma gettheir medicinestothe people who need them. We help customers gain insight and access to their markets andultimately demonstratetheirproduct&rsquo;svalue to payers,physiciansand patients. A significant part of our business is acting as thebiopharma&rsquo;ssales forcetophysicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.</div></div><div><div><b>
Position Summary:</b></div></div><div><div>
Responsibilities will vary by program and its lifecycle. Care Manager&rsquo;s maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status. Care Managers may alsobe responsible fordirectly contacting patients and/or providers to evaluate eligibility forassistanceprograms and/or variedadherencesupport. This is a<b>remote</b>position.</div></div><div><div><b>
Job Responsibilities:</b></div></div><div><ul><li><div>
Perform outbound calls to obtainappropriate informationanddocumentaccurately.</div></li></ul></div><div><ul><li><div>
Responsible for answering in-bound calls andassistingcustomers withpharmacy relatedservices.</div></li></ul></div><div><ul><li><div>
Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.</div></li></ul></div><div><ul><li><div>
Contact insurance companies for benefit investigation and coverage eligibility.</div></li></ul></div><div><ul><li><div>
Provide prior authorizations and appeals support.</div></li></ul></div><div><ul><li><div>
Assistpatients with the enrollment process for manufacturer and non-profitorganizationcopayassistanceprograms.</div></li></ul></div><div><ul><li><div>
Update job knowledge byparticipatingin educational opportunities and training activities. Work efficiently both individually and within a team toaccomplishrequired tasks.</div></li></ul></div><div><ul><li><div>
Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI&rsquo;s.</div></li></ul></div><div><ul><li><div>
Report ADE&rsquo;s according to program policy and guidelinesAdhereto all HIPAA guidelines Mayassistwith onboarding new employees.</div></li></ul></div><div><div><b>
Schedule</b>:</div></div><div><ul><li><div>
Must be available for an8 hourshift between 8am-8pm EST</div></li></ul></div><div><div><b>
Required</b><b>Qualifications</b><b>:</b></div></div><div><ul><li><div>
High School Diploma or equivalent</div></li></ul></div></div><div><div><ul><li><div>
Minimum oneyearexperience in medical billing, reimbursement, insurance verification, or similar related medical office experience.</div></li></ul></div><div><ul><li><div>
Previousdata entry experience (minimum three months) and ability to type 30wpm+.</div></li></ul></div><div><ul><li><div>
Able todemonstratehigh attention to detail in work.</div></li></ul></div><div><ul><li><div>
Mustbe computer savvy,to includenavigating multiple computer tabs,monitors,and applications.</div></li></ul></div><div><ul><li><div>
Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook,etc.) and soft phone systems (WebEx, Mitel,Shoretel, etc.).</div></li></ul></div><div><ul><li><div>
Exceptional communication skills, both written and verbal.</div></li></ul></div><div><ul><li><div>
Able to work in a virtual team environment by being available and responsive during working hours.</div></li></ul></div><div><ul><li><div>
Excellent follow through This is a remote position.</div></li></ul></div><div><ul><li><div>
Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.</div></li></ul></div><div><ul><li><div>
Workspace must include internet plug-in accessibility. Wi-fi connectivity is notpermitted.</div></li></ul></div><div><ul><li><div>
Mustresidein country wherethe jobis posted.</div></li></ul></div><div><div><b>
Preferred Qualifications:</b></div></div><div><ul><li><div>
Some College.</div></li><li><div>
Bilingual Spanish - English</div></li></ul></div><div><ul><li><div>
Previousexperience in Patient Support Services (Hub).</div></li></ul></div><div><ul><li><div>
PreviousCustomer Service experience in the healthcare field.</div></li></ul><div>
#LI-CES</div></div></div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $22.00 - $24.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Care Manager – Patient Support Call Center -Remote

Tampa General Hospital

<div><div><b>Patient Service Line Navigator - Heart Failure Center</b> <b>-</b> <b>(</b><b>260000XX</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><p><br>
The Heart Failure Center Patient Service Line Navigator provides a single point of contact to patients and the multidisciplinary team through which care is coordinated to achieve optimal patient outcomes. This navigator helps bridge the gaps between hospital- based services, interventional procedures and outpatient-based services to ensure the provision of appropriate patient care.</p><p><b>
Essential Functions:</b></p><ul><li>
Provides tailored education and support to patients and caregivers regarding diagnosis, treatment options, along with collaborating with physicians/APPs to help assist with patient management.</li><li>
Provides relevant follow-up after discharge from all interventional procedures and hospital stays to ensure patient safety and satisfaction; adjusts care delivery model based on multidisciplinary staff input and scheduling clinic visit appointments.</li><li>
Acts as a point of contact on day of intervention, assisting patients through the inpatient stay, discharge, and post discharge appointments.</li><li>
Review, manage and process all referrals, best practice alerts and potential external new patients to ensure appropriate follow-up.</li><li>
Assist with service line quality projects, patient educational materials, patient outcomes and serves as a liaison for outside providers and community groups.</li></ul><p>
This role will directly support our Heart Failure Center, under the Heart &amp; Vascular Service Line.</p><div><br>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
Depending on the needs of the service-line area, must have (1) a Bachelors in Nursing (BSN) from an accredited School of Nursing (or must obtain BSN within 2 years of hire) with licensure to practice as a Registered Nurse by the State of Florida, or (2) a MSW degree from a CSWE accredited college or Social Work program or (3) a Master&rsquo;s degree in Health Administration or related field.</li><li>
Three years related work experience required.</li><li>
BLS required.</li><li>
ACLS preferred.</li></ul><div>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Nursing (LPNs, RNs)</div><div><b>
Organization</b><b>:</b> Florida Health Sciences Center Tampa General Hospital</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Minimum Salary</b><b>:</b> 75,732.80</div><div><b>
Job Posting</b><b>:</b> Mar 3, 2026, 3:59:18 PM</div></div>

Patient Service Line Navigator - Heart Failure Center

<div><div><b>Manager Nurse Diabetes Education</b> <b>-</b> <b>(</b><b>260000RX</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><p><b><br>
Job Summary</b></p><p>
The Nurse Diabetes Education Manager spearheads initiatives to enhance safety, quality, and the implementation of technologically advanced methodologies for diabetes care within the nursing department. Fosters evidence-based practices and champions innovative strategies to drive favorable patient outcomes. Strategically formulates and aligns policies with regulatory standards and organizational expectations. Oversees resource allocation and daily scheduling, ensuring accuracy and timeliness of documentation while upholding nursing care standards. Develops dashboards and reports to relay departmental activities to the Nurse Practice Council and/or Nurse Executive Team. Cultivates relationship with the Director of Nursing Education, delivering updates on process enhancements to hospital-wide nurse educators. Provides ongoing coaching and mentorship to diabetes nurses, aligning with Tampa General Hospital's mission, vision, and values.</p><p></p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Qualifications</b></p><ul><li>
Two (2) years of experience as a charge nurse or clinician.</li><li>
Proven track record of effectively coaching team members, creating learning opportunities, and fostering high levels of engagement.</li><li>
Proficient with organizational systems/applications: i.e., Epic, MS Office, Dimensions, etc</li><li>
Excellent verbal and written communication skills for interacting with team members, hospital committees, and diverse patient populations.</li><li>
Proficiency in identifying issues and developing practical solutions to enhance diabetes education.</li></ul><p></p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Nutrition/Food services</div><div><b>
Organization</b><b>:</b> Florida Health Sciences Center Tampa General Hospital</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Monday, Tuesday, Wednesday, Thursday, Friday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Shift Hours</b><b>:</b> weekend rotation</div><div><b>
Minimum Salary</b><b>:</b> 46.12</div><div><b>
Job Posting</b><b>:</b> Mar 2, 2026, 9:29:47 AM</div></div>

Manager Nurse Diabetes Education

<div><div><b>Patient Care Technician - Neuroscience 2, 9A2</b> <b>-</b> <b>(</b><b>260000GJ</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><div><br>
The Patient Care Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervision of licensed nursing staff. This position is ideal for a Certified Nursing Assistant (C.N.A.) or a current Nursing Student seeking to gain additional experience in an acute care clinical setting while contributing to world class patient care. Collaborates with Nurses, Providers, and many others to support complete care of the patient. Responsible for performing job duties in accordance with TGH&rsquo;s mission, vision, and values.</div><p></p><div><br>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
High school diploma or G.E.D required.</li><li>
Florida CNA license required.</li><li>
Nursing students: currently enrolled in a Nursing program (ASN or BSN) and have completed Fundamentals of Nursing (must submit unofficial transcript with application).</li></ul><p></p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Nursing (Technical/Clerical)</div><div><b>
Organization</b><b>:</b> Florida Health Sciences Center Tampa General Hospital</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Shift</b><b>:</b> Night Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Shift Hours</b><b>:</b> 7p-7a</div><div><b>
Minimum Salary</b><b>:</b> 15.45</div><div><b>
Job Posting</b><b>:</b> Feb 27, 2026, 11:39:44 AM</div></div>

Patient Care Technician - Neuroscience 2, 9A2

PURCOR Pest Solutions

<div>Description:
<p><b>
Purpose</b></p><p>
Lead day-to-day Customer Care operations to ensure consistent, high-quality customer experiences while driving team performance, accountability, and first-call resolution. This role exists to stabilize execution, improve customer satisfaction, and scale service quality through effective leadership, coaching, and operational discipline within a fast-paced, evolving acquisition environment.</p><p><b>
Key Contributions</b></p><ul><li>
 Lead and support Customer Care agents to consistently meet service, quality, and productivity standards</li><li>
Drive performance management through coaching, feedback, and escalation ownership</li><li>
Ensure timely and accurate execution of core workflows, offline tasks, and customer follow-ups</li><li>
Maintain operational rigor through reporting, scheduling support, and time/commission oversight</li><li>
Partner cross-functionally to resolve systemic customer issues and improve Customer Experience (CX) processes</li><li>
Support ongoing change initiatives related to acquisitions, system enhancements, and evolving business needs</li></ul><p><b>
Success Metrics</b></p><ul><li>
Customer Satisfaction (CSAT): Maintain = 90% CSAT across supervised interactions</li><li>
First Call Resolution (FCR): Improve or sustain FCR at = 75%</li><li>
Average Handle Time (AHT): Meet established AHT targets while maintaining quality</li><li>
After Call Work (ACW): Maintain ACW within defined standards</li><li>
Hold Time: Keep average hold time within acceptable thresholds</li><li>
Service Levels: Achieve daily and monthly service level targets</li><li>
Abandon Rate: Maintain abandon rate within acceptable percentage thresholds</li><li>
Escalation Resolution: Resolve = 95% of escalated issues within 24 hours with no repeat escalation</li><li>
Team Performance: = 85% of agents consistently meeting QA, adherence, and productivity goals</li><li>
Task Completion: 100% of assigned offline tasks (callbacks, emails, chat support) completed within SLA</li></ul><p><b>
Growth Impact</b></p><ul><li>
 Improves customer retention and lifetime value through faster, higher-quality issue resolution</li><li>
Enables scalable growth by establishing consistent performance standards and repeatable CX practices</li><li>
Reduces operational risk by ensuring adherence to call flow standards, documentation, and reporting</li><li>
Strengthens team culture through accountability, responsiveness, and coaching-driven development</li></ul><p><b>
Capabilities &amp; Strengths</b></p><ul><li>
People Leadership &amp; Coaching: Ability to motivate, develop, and hold teams accountable in a KPI-driven, service-focused environment</li><li>
Operational Judgment: Uses data, reporting, and real-time insights to prioritize work and drive results</li><li>
Customer-Centric Mindset: Models professionalism, empathy, and ownership in every customer interaction</li><li>
Change Agility: Comfortable leading teams through frequent change in a fast-paced acquisition company</li></ul><h3 class="jobSectionHeader"><b><br>
Hours of Operation &amp; Schedule</b></h3><ul><li>
Customer Care Center Hours: 8:00 AM &ndash; 8:00 PM, Monday through Saturday</li><li>
Supervisor schedule will vary based on business needs, including potential evenings and Saturdays</li></ul>
Requirements:
<p><b>
Required Qualifications</b></p><ul><li>
2+ years of experience leading customer service or call center teams.</li><li>
Proven ability to coach performance and manage customer escalations.</li><li>
Working knowledge of CRM systems, reporting tools, and communication platforms (e.g., HubSpot, Teams).</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Experience supervising hybrid or remote customer service teams.</li><li>
Background in high-volume, service-driven or multi-location environments.</li><li>
Strong analytical skills with experience using KPIs to drive behavioral change.</li></ul></div>

Supervisor, Customer Experience

<div><div><b>Patient Care Tech - Surgical/Trauma ICU Step Down Unit</b> <b>-</b> <b>(</b><b>260000U1</b><b>)</b><div>
</div></div><div><b>
Description</b><div>
</div><div>
<div><b>Job Summary</b></div>
<div>
<div>The Patient Care Technician/ Nurse Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervision of licensed nursing staff. This position is ideal for a Certified Nursing Assistant (C.N.A.) or a current Nursing Student seeking to gain additional experience in an acute care clinical setting while contributing to world class patient care. Collaborates with Nurses, Providers, and many others to support complete care of the patient. Responsible for performing job duties in accordance with TGH&rsquo;s mission, vision, and values.</div></div></div><br>
<div></div>
</div><div></div><div><b>Qualifications</b><div>
</div><ul>
<li>High school diploma or G.E.D and Florida CNA certification.
</li><li><b>OR</b> <b>MUST </b>be currently enrolled in an R.N. program and <b>have</b> <b>completed</b> Fundamentals in Nursing, and <b>upload transcript to profile.</b></li>
</ul></div><div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Nursing (Technical/Clerical)</div><div><b>
Organization</b><b>:</b> Florida Health Sciences Center Tampa General Hospital</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Shift Hours</b><b>:</b> 7A-7P</div><div><b>
Minimum Salary</b><b>:</b> 15.45</div><div><b>
Job Posting</b><b>:</b> Feb 27, 2026, 3:01:22 PM</div></div>

Patient Care Tech - Surgical/Trauma ICU Step Down Unit

<div><div><b>Patient Care Tech - Surgical Trauma ICU</b> <b>-</b> <b>(</b><b>260000SL</b><b>)</b><div>
</div></div><div><b>
Description</b><div>
</div><div>
<div><b>Job Summary</b></div>
<div>
<div>The Patient Care Technician/ Nurse Technician provides a variety of indirect and direct care, including provision for patient's dependency needs such as nutrition, hygiene, safety and physical and psychological comfort measures, to patient and significant others, under the supervision of licensed nursing staff. This position is ideal for a Certified Nursing Assistant (C.N.A.) or a current Nursing Student seeking to gain additional experience in an acute care clinical setting while contributing to world class patient care. Collaborates with Nurses, Providers, and many others to support complete care of the patient. Responsible for performing job duties in accordance with TGH&rsquo;s mission, vision, and values.</div></div></div><br>
<div></div>
</div><div></div><div><b>Qualifications</b><div>
</div><ul>
<li>High school diploma or G.E.D and Florida CNA certification.
</li><li><b>OR</b> <b>MUST </b>be currently enrolled in an R.N. program and <b>have</b> <b>completed</b> Fundamentals in Nursing, and <b>upload transcript to profile.</b></li>
</ul></div><div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Nursing (Technical/Clerical)</div><div><b>
Organization</b><b>:</b> Florida Health Sciences Center Tampa General Hospital</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday</div><div><b>
Shift</b><b>:</b> Night Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Shift Hours</b><b>:</b> 7pm-7am</div><div><b>
Minimum Salary</b><b>:</b> 15.45</div><div><b>
Job Posting</b><b>:</b> Feb 27, 2026, 7:56:41 AM</div></div>

Patient Care Tech - Surgical Trauma ICU

Explore 405+ Care manager patient support call center remote in Tampa this March. Find roles across top companies and apply now to boost your career.