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asis assistant | ikea | cairo festival city Jobs in Cairo

cashier ikea cairo festival city

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174796
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The IKEA Food Representative is responsible for supporting IKEA FOOD in driving sales and enhancing the shopping experience through effective merchandising, efficient service, and excellent customer interactions. The role involves operating cash registers, maintaining cleanliness, and adhering to standard operating procedures to minimize losses. This position is crucial in ensuring that IKEA stores maintain a high standard of customer service and operational excellence.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Store Operations
 
 
 <ul>
 <li>
 Implement and monitor IFB activities in the Store Commercial Calendar to ensure all IFB articles are merchandised according to IKEA standards.
 </li>
 <li>
 Ensure IFB units are ready before the store opens, conducting monthly stock takes and facilitating inventory control.
 </li>
 <li>
 Adhere to guidelines on IFB operation and commercial growth review, ensuring operational checklists are completed and actions are implemented timely.
 </li>
 <li>
 Maintain clean and orderly checkout areas, ensuring adequate stock of printed stationery is available.
 
 
 </li>
 </ul>
 Customer Service
 
 
 <ul>
 <li>
 Ensure excellent service at all times through efficient service and cashiering methods.
 </li>
 <li>
 Provide a positive shopping experience through high-level customer service standards and cleanliness.
 </li>
 <li>
 Meet and serve IKEA guests with empathy and care, supporting them based on IKEA values.
 </li>
 <li>
 Act as a good ambassador and ensure guests have a great experience, encouraging their return.
 </li>
 <li>
 Work efficiently and effectively to minimize queues and ensure quick and accurate processing of customer payments.
 
 
 </li>
 </ul>
 Sales and Merchandising
 
 
 <ul>
 <li>
 Use different selling techniques to boost sales and maintain knowledge of current and upcoming IFB activities.
 </li>
 <li>
 Work actively with the Chef to increase knowledge and expertise in production areas.
 </li>
 <li>
 Ensure to be informed about current and upcoming national legislation on food safety.
 
 
 </li>
 </ul>
 General Duties
 
 
 <ul>
 <li>
 Perform other related functions as assigned and actively participate in training sessions.
 </li>
 <li>
 Ensure the safe custody of collected cash and follow SOPs related to cash handling.
 </li>
 <li>
 Count and record the float before trading begins and upon close of trading.
 </li>
 <li>
 Actively work to make the IKEA store successful by achieving sales growth and reasonable profitability.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strategic Planning and Analytical Skills
 </li>
 <li>
 Communication and Problem Solving Skills
 </li>
 <li>
 Strong Customer Focus and Service Orientation
 </li>
 <li>
 Ability to Work in a High-Volume and Fast-Paced Environment
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School/Trade School Graduate; Secondary Degree preferred.
 </li>
 <li>
 3 to 5 years experience in a similar role, with prior experience in sales or a hospitality environment.
 </li>
 <li>
 Strategic Planning and Analytical Skills, with a strong customer focus and the ability to work in fast-paced retail environments.
 </li>
 <li>
 Proficiency in English, multitasking capabilities, and knowledge in the culinary or food service industry.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Cashier - IKEA - Cairo Festival City

<div>
 
 Job Requisition ID:
 
 175052
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Interior Designer is responsible for the visual presentation of the IKEA product range within the Furniture Showroom, aligning all designs with IKEA standards. This role requires staying informed about industry trends and utilizing creative skills to develop functional and commercial home furnishing solutions that exceed customer expectations. The designer plays a crucial role in maintaining showroom standards and contributes to the store's commercial calendar while collaborating closely with visual merchandisers and other team members on various store projects.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Commercial
 
 
 <ul>
 <li>
 Use home furnishing competence to create home furnishing solutions in room settings, homes, vignettes and sales support areas that reflect the IKEA identity.
 </li>
 <li>
 Contribute insights from home visit interviews and translate this knowledge into locally relevant, functional, commercial home furnishing solutions that exceed customer expectations.
 </li>
 <li>
 Maintain knowledge about home furnishing, retailing, and trends to contribute ideas in workshops.
 </li>
 <li>
 Assist in planning in-house projects and prepare drawings and perspectives according to the IKEA Concept.
 </li>
 <li>
 Implement and maintain all interiors and displays in the showroom.
 </li>
 <li>
 Conduct daily inspections of room settings and correct damages immediately.
 </li>
 <li>
 Support the planning and implementation of the store commercial calendar.
 </li>
 <li>
 Maintain all areas in the store in accordance with IKEA standards.
 </li>
 <li>
 Follow IKEA manuals to produce functional home furnishing solutions within the store.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Involved in other projects related to activities carried out in the store including rebuilding business areas based on range feedback.
 </li>
 <li>
 Assist Visual Merchandisers as required in store projects or activities.
 
 
 </li>
 </ul>
 Customers
 
 
 <ul>
 <li>
 Show customers the extension of range coordination, and offer various ideas and proposals for different rooms in the house, complete with accessories.
 </li>
 <li>
 Plan and decorate room settings to be inspirational for customers, offering home furnishing solutions.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 High competencies in design and creative skills.
 </li>
 <li>
 In-depth knowledge of home furnishing, market, and social trends.
 </li>
 <li>
 Ability to collaborate effectively while maintaining integrity and excellence.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Degree or Diploma in Interior Designing or Architecture.
 </li>
 <li>
 0-2 years of relevant experience in interior design firms.
 </li>
 <li>
 Proficiency in AutoCAD, Revit, and Sketchup is beneficial.
 </li>
 <li>
 Strong skills in drafting, space planning, interior, and architectural design.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Interior Designer | IKEA | Cairo Festival City

<div>
 
 Job Requisition ID:
 
 175114
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Interior Designer is responsible for the visual presentation of the IKEA product range in the showroom, adhering strictly to IKEA standards and enhancing customer experience through creative design solutions. This role requires collaboration with other departments, gathering insights from home visits, and maintaining up-to-date knowledge of industry trends to inspire customers through well-crafted settings. Additionally, the Interior Designer will participate in planning and executing commercial calendar activities, ensuring store settings remain in optimal condition and align with brand identity.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Commercial
 
 
 <ul>
 <li>
 Use home furnishing competence to create solutions in room settings, homes, vignettes, and sales support areas that reflect the IKEA identity.
 </li>
 <li>
 Actively contribute to gathering insights from home visit interviews and translating this knowledge into locally relevant, functional, commercial home furnishing solutions that exceed customer expectations.
 </li>
 <li>
 Stay knowledgeable about home furnishing, retailing, and trends to contribute in workshops generating creative ideas.
 </li>
 <li>
 Assist in planning in-house projects and preparing drawings and perspectives according to IKEA Concept.
 </li>
 <li>
 Implement and maintain interiors and displays in the showroom and conduct daily inspections to ensure damages are corrected immediately.
 </li>
 <li>
 Support the planning and implementation of the store commercial calendar.
 </li>
 <li>
 Maintain all areas in the store in accordance with IKEA standards.
 </li>
 <li>
 Follow IKEA manuals to produce functional home furnishing solutions within the store.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Get involved in projects relating to activities carried out in the store from time to time, including rebuilding business areas based on feedback relating to changed priorities or poor performance.
 </li>
 <li>
 Assist Visual Merchandisers as required in projects or activities planned for the store.
 
 
 </li>
 </ul>
 Customers
 
 
 <ul>
 <li>
 Show customers the extension of the range coordination and various ideas and proposals for different rooms in the house, complete with accessories.
 </li>
 <li>
 Plan and decorate room settings to be inspirational and offer home furnishing solutions.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 Design and creative skills with a good understanding of home furnishing; market and social trends.
 </li>
 <li>
 Proficiency in AutoCAD, Revit, and SketchUp is beneficial.
 </li>
 <li>
 Strong collaboration and respect for integrity and excellence within a team environment.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Degree or diploma in Interior Designing or Architecture.
 </li>
 <li>
 0-2 years of experience in interior design firms.
 </li>
 <li>
 Proficiency in AutoCAD, Revit, and SketchUp is a plus.
 </li>
 <li>
 Strong drafting, space planning, interior, and architectural design skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Interior Designer | IKEA | Mall of Arabia

<div>
 
 Job Requisition ID:
 
 175116
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Staff Planner navigates the growth of IKEA business by ensuring efficient and productive staff schedules. The role focuses on optimizing planning and rostering to balance co-worker work-life demands with IKEA business needs, aiming for sustained profitability. Success is measured through careful compliance with labor laws, timely schedule postings, and achievement of productivity KPIs while improving overall store operations.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Staff Planning
 
 
 <ul>
 <li>
 Responsible for the store&rsquo;s complete staff planning process from forecasting to the execution of the schedule, ensuring timely posting of draft schedules, and including planned absences.
 </li>
 <li>
 Plan, collect, analyze, and review schedules, vacation trends, and planned trainings with different teams to ensure sufficient and efficient capacity in the store.
 </li>
 <li>
 Ensure schedules are published in time to meet store requirements and register all changes on the system promptly.
 </li>
 <li>
 Responsible for the daily time acceptance process of the store, aligning in case of shortage or excess worked hours.
 </li>
 <li>
 Support department managers frequently to ensure quality schedules that meet forecasted hours and have updated co-worker availability and skill levels.
 </li>
 <li>
 Continuously monitor staff planning-related KPIs and produce schedule-related reports.
 </li>
 <li>
 Provide reports to improve the staff planning process and alert HRBP when scheduled or actual hours exceed the agreed financial framework.
 </li>
 <li>
 Prepare the monthly payroll report, capturing any overtime hours, shortage of hours, or any unregularized absence.
 </li>
 <li>
 Uphold AF Group Policies &amp; Procedures when planning the staff monthly schedule, ensuring a right work-life balance for co-workers.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Knowledge of scheduling and rostering techniques.
 </li>
 <li>
 Advanced proficiency in MS Office, particularly Excel and PowerPoint.
 </li>
 <li>
 Excellent command of English; Arabic would be an added advantage.
 </li>
 <li>
 Understanding of IKEA store operations and local legal requirements.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent.
 </li>
 <li>
 2-3 years of experience in staff scheduling within a retail environment.
 </li>
 <li>
 Knowledge of scheduling and rostering techniques.
 </li>
 <li>
 Advanced MS Office proficiency in Excel, PowerPoint, and data management tools.
 </li>
 <li>
 Good understanding of IKEA store operations and country legal requirements in staff planning.
 </li>
 <li>
 Very good command of the English language; knowledge of Arabic is an advantage.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Work Force Analyst | IKEA | Mall of Arabia

<div>
 
 Job Requisition ID:
 
 174808
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Shopping Experience Assistant - Ecommerce is responsible for providing an efficient customer channel to handle and process customer feedback and inquiries related to e-commerce activities. The role involves troubleshooting, logging feedback into the CRM system, and ensuring customer issues are resolved promptly. The assistant also coordinates with different departments to provide seamless service delivery and maintains high standards representing the IKEA brand.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer
 
 
 <ul>
 <li>
 Respond to all e-commerce customer queries (email, chat, social media, calls) promptly and courteously, aligned with SLAs and KPIs.
 </li>
 <li>
 Investigate and resolve order-related issues like delivery delays, cancellations, refunds, and product issues professionally.
 </li>
 <li>
 Handle customer complaints efficiently and escalate when necessary.
 </li>
 <li>
 Communicate clearly with customers about order status, policies, and resolutions.
 </li>
 <li>
 Capture and log customer feedback in the CRM system for service improvement.
 </li>
 <li>
 Prepare daily and weekly resolution reports for management review.
 
 
 </li>
 </ul>
 Operational
 
 
 <ul>
 <li>
 Coordinate with logistics, store, and payment teams to resolve e-commerce issues smoothly.
 </li>
 <li>
 Monitor and update order management systems to track issue progress and ensure closure.
 </li>
 <li>
 Ensure adherence to e-commerce SOPs, policies, and refund/exchange procedures.
 </li>
 <li>
 Identify recurring issues and suggest process improvements to management.
 </li>
 <li>
 Provide bilingual communication in English and Arabic as required for customer interactions.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficient in customer relationship management (CRM) systems.
 </li>
 <li>
 Strong call center operational skills and experience.
 </li>
 <li>
 Effective analytical and communication skills for problem-solving.
 </li>
 <li>
 Competency in handling complaints and providing strategic solutions.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Graduate or Diploma holder from Commerce, Marketing, or similar field.
 </li>
 <li>
 At least 2 years experience in a similar customer service role.
 </li>
 <li>
 Proficiency in call center operations and CRM systems.
 </li>
 <li>
 Bilingual capabilities in English and Arabic.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Customer Complaints Specialist | IKEA | Cairo Festival City

<div>
 
 Job Requisition ID:
 
 175051
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Recovery Assistant plays a crucial role in the store's recovery and quality work by ensuring products are given a second chance, thereby minimizing unnecessary costs and promoting sustainability. They collaborate with various store functions and the matrix to improve recovery processes and product quality. Success in this role involves expertise in product handling, displaying excellent customer service, and enhancing profit margins through effective recovery strategies.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 General
 
 
 <ul>
 <li>
 Collect products from different store locations (customer returns, damage in-store and in transit, display, quality cases) adhering to company Standard Operating Procedures.
 </li>
 <li>
 Identify product conditions and decide on actions such as repacking, selling in AsIs (circular hub), selling as parts, storing for internal spare parts, or destruction according to company guidelines.
 </li>
 <li>
 Display products for sale in AsIs (Circular Hub) safely and commercially, following company pricing principles and display techniques.
 </li>
 <li>
 Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded and ensuring that standards are met/exceeded for general routines and housekeeping.
 </li>
 <li>
 Understand IKEA products thoroughly to offer customers information on product range, assembly instructions, and required spare parts.
 </li>
 <li>
 Perform inventory and conduct investigations in the AsIs (circular Hub) to minimize discrepancies under the supervision of the Recovery Group Leader.
 </li>
 <li>
 Collaborate with relevant functions to improve the flow of items through Recovery, maximising profit and ensuring compliance with operating procedures.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proficiency in customer service and selling techniques.
 </li>
 <li>
 Experience in carpentry and product handling.
 </li>
 <li>
 Strong communication skills in English; Arabic preferred.
 </li>
 <li>
 Knowledge of inventory management and investigation procedures.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Minimum High School Degree.
 </li>
 <li>
 1 year of retail experience.
 </li>
 <li>
 Good experience in carpentry.
 </li>
 <li>
 Proficiency in selling techniques and customer service.
 </li>
 <li>
 Good knowledge of goods handling and safety measures.
 </li>
 <li>
 Fluency in written and spoken English (Arabic preferred).
 </li>
 <li>
 Computer literacy, especially in Microsoft Office applications.
 </li>
 <li>
 Strong customer focus.
 </li>
 <li>
 Effective communication and problem-solving skills.
 </li>
 <li>
 Accountability and continuous improvement mindset.
 </li>
 <li>
 Ability to lead personally and work collaboratively within a team.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Recovery & Returns Assistant | IKEA | Cairo Festival City

<div>
 
 Job Requisition ID:
 
 175050
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Recovery Assistant plays a pivotal role in supporting store recovery and quality processes. The position is dedicated to minimizing unnecessary asset costs and enhancing sustainability by refurbishing and selling products that have been returned or damaged. Collaborating with various store functions and matrix teams, the Recovery Assistant is responsible for identifying and implementing improvements in product recovery and quality processes. Success in this role involves maintaining a balance between profitability and environmental responsibility.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Recovery Operations
 
 
 <ul>
 <li>
 Collect products from various locations within the store, including customer returns, damages, and display items, adhering to company Standard Operating Procedures.
 </li>
 <li>
 Assess the condition of the products and determine appropriate actions such as repackaging, selling in AsIs (Circular Hub), selling as parts, keeping for internal spare parts, or disposal, in line with company Standard Operating Procedures.
 </li>
 <li>
 Display products in AsIs (Circular Hub) safely and commercially, following company pricing principles and display techniques.
 </li>
 <li>
 Ensure visitors in AsIs (Circular Hub) have a positive shopping experience by being service-minded and maintaining high standards in routines and housekeeping.
 </li>
 <li>
 Offer detailed product information, assembly instructions, and spare parts guidance to customers.
 </li>
 <li>
 Conduct inventory checks in the AsIs (Circular Hub) and perform investigations to minimize discrepancies, under the supervision of the Recovery Group Leader.
 </li>
 <li>
 Collaborate with relevant store functions to ensure efficient item flow through Recovery, aiming to maximize profit and maintain compliance.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Customer-focused approach.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to maintain individual accountability while working as a team player.
 </li>
 <li>
 Continuous improvement mindset and personal leadership traits.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Minimum High School Degree required.
 </li>
 <li>
 At least 1 year of retail experience, with a preference for carpentry experience.
 </li>
 <li>
 Proficiency in selling techniques and customer service.
 </li>
 <li>
 Strong understanding of goods handling and safety measures.
 </li>
 <li>
 Proficient in written and spoken English; knowledge of Arabic is preferred.
 </li>
 <li>
 Computer literacy in MS Office applications is essential.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

ASIS Assistant | IKEA | Cairo Festival City

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