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casino duty manager

Marriott International

The Property Duty Manager oversees all property operations to ensure the highest levels of hospitality and service are consistently delivered. Acting as the representative of property management, this role resolves guest or property-related concerns promptly while ensuring smooth operations across all departments.
In the absence of the General Manager and Director of Operations, the Duty Manager assumes full responsibility for maintaining the property across both Front of House (FOH) and Back of House (BOH) areas. This position replaces the requirement for a traditional Manager on Duty and acts as the senior leadership presence on property, empowered to make operational decisions, address issues, and ensure seamless continuity of management.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Duty Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.About The JobBased at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.As Duty Manager, you will be responsible for the following duties:To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office ManagerTo represent the hotel as a role model professionally, socially and ethically.To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilitiesAs a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.To record all happenings in the hotel in the form of the Duty Manager s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guestsTo provide training to all members of the team ensuring their consistent development and delivery of standards to our guestsTo welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and careTo encourage team members on collecting preferences from all guestsTo monitor data completeness and data security according to MOHG standards To monitor cashier closures and float balances, highlighting any discrepancies to the Reception Manager.To assist in carrying out LQE training, product knowledge, PSMS and Health and safety training with new colleagues joining the department. To monitor, investigate and update all guest comments (LRA, emails, letters etc.) that have been given on a daily basis, highlight shortcomings to the Reception Manager and Director of Rooms and take appropriate action to avoid these issues from happening againTo attend and hold hand over briefings to ensure consistent update of information for all team members.To attend the groups, OPS and any other meetings deemed appropriate by your Head of Department.To ensure that guest room allocations are done according to guest preferences and in line with the selling strategy of the hotelAssists the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Jumeira, DubaiTo perform bi-annual performance review including monthly feedback sessions with team members allocated by the Front Office ManagerTo perform all tasks outlined in the DM task listTo monitor and follow up on open balancesTo encourage, motivate and assist in generating up-sell revenues according to the monthly set targets in line with the overall selling strategyTo assist the Front Office Manager in motivating, retaining and recruiting team membersTo plan the rota and assist the Front Office Manager with holiday requests and scheduling trainingTo attend any training deemed appropriate by your Head of Department.To perform any other projects and duties assigned by the Front Office Manager.In absence of the Front Office Manager, to ensure that all duties are handed over and followed up accordingly by other team membersAs Duty Manager, We Expect From YouSenior High School qualification or equivalentDegree in Hospitality or Hotel Management is an advantageMinimum 2 years  experience working in a 5-star hotel environment.A minimum of 1 year of Duty Manager experience.Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.Previous experience working in the Middle East is an advantage.Hotel pre-opening experience is an advantage.Ability to understand guest needs and expectations and to deliver superior customer.Perform job with attention to details and the ability to organize and handle multiple tasks effectively.Clear communication; effective verbal and written communication skills in English. Ability to speak German, Spanish, Italian or French is an advantage.Proven ability to successfully motivate and lead a team.Ability to plan and organize large projects.Ability to prepare departmental reports.

One&Only Resorts

<div>
 ( 8615 )
 
 
 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
 
 
 Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&amp;Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
 
 
 With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Duty Manager to join the One&amp;Only team at
 
 One&amp;Only Royal Mirage
 
 
 Resort
 
 in Dubai.
 
 
 With the global growth of our brands, you will be an integral part of the Resort&rsquo;s success and your role goes beyond developing potential relationships where you will ensure the daily reception desk operation is prepared and assisted to ensure no guest delays due to foreseen requirements thorough preparation and control of collected guest information, guest requests and requirements.
 
 
 
 Key Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Encourage and build mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serve as a role model to demonstrate appropriate behaviours.
 </li>
 <li>
 Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests daily.
 </li>
 <li>
 Develop specific goals and plans to prioritize, organize, and accomplish the task.
 </li>
 <li>
 Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Support implementation of the upselling program, communicating and ensuring process.
 </li>
 <li>
 Ensure compliance with all policies, standards, and procedures.
 </li>
 <li>
 Understand and comply with security, health and safety policies and procedures.
 </li>
 <li>
 Provide services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
 </li>
 <li>
 Serve as a leader in displaying outstanding hospitality skills.
 </li>
 <li>
 Empower employees to provide excellent customer service.
 </li>
 <li>
 Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
 </li>
 <li>
 Communicate any variations to the established norms to the appropriate department in a timely manner.
 
 
 </li>
 </ul>
 Suitable candidate will be reporting directly to the Front of House Manager. He/She must be highly qualified and must have at least 1-2 years&rsquo; experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage.
 
 
 At One&amp;Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.
 
 
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>

Sharaf DG

<div>
 
 Job Summary &amp; Purpose:
 
 
 To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category&rsquo;s top line
 
 
 
 Key Performance Areas (KPAs) &amp; Principal Accountabilities:
 
 
 1 Lead, inspire and motivate store teams to achieve top line target and front end margins
 
 2 Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase &amp; improving efficiency
 
 3 Checking the display and merchandising of stock (e.g. correctness of price ticket)
 
 4 Ensure that the prices changes are updated and reflected correctly on the merchandise
 
 5 Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
 
 6 Ensure that the stocks/merchandise are received on time at the floor from inventory
 
 7 Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
 
 8 Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
 
 9 Tracking the conversion rates at the department level/individual level
 
 10 Responsible for handling and resolving escalated customer complaints and queries
 
 11 Responsible for tracking and resolving queries on returns from customer care, location transfer of merchandise/SKU&rsquo;s, Brand Promise and customer deliveries
 
 12 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
 
 13 Training &amp; Succession planning of the team members
 
 14 Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
 
 15 Check staff&rsquo;s grooming/discipline and punctuality
 
 16 Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
 
 17 MAMR adherence
 
 18 Conducting One O Ones on a regular basis
 
 
 
 Requirements
 
 
 
 
 Experience(Yrs&amp; Field):
 
 
 
 
 3+ years of experience in Retail Electronics background and 1 year of people management
 
 
 Educational Qualification:
 
 
 Preferably Graduate,Professional Certifications Retail Management
 
 
 Skills &amp; Abilities:
 
 
 Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving
 
 
 
</div>

Kempinski Hotel

<div> Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. </div> <div> </div> <div> Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.</div> <ul> <li> Ensures the smooth running of the operations on a day to day basis and in a pro active manner.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Support and assist all Front Office sections.</li> <li> Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li> <li> Control room availability for walk-ins and establish accountability for guests departure dates and times.</li> <li> Follow up with Housekeeping any unresolved room discrepancies.</li> <li> Maintain reservation procedures, same day arrivals.</li> <li> Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li> <li> Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all departmental information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize hotel revenues.</li> <li> Understand and carries out duties in line with Hotel Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects guestrooms on a daily basis.</li> <li> Co-ordinates/Assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from Front Office and other hotel departments.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.</li> <li> Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li> <li> Conduct efficient hand-over with coming Manager.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li> </ul>

<div>Additional Information 
Job Number25167514 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Meridien Mina Seyahi Beach Resort &amp; Waterpark, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Millennium Place Mirdif

Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.
Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.
Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.
Ensure adherence to hotel policies and procedures during your shifts.
Monitor and maintain overall cleanliness and presentation of public areas.
Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.
Collaborate with other departments to facilitate effective communication and coordination.
Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.
Provide guidance and support to colleagues, fostering a positive and productive work environment.
Conduct regular inspections of facilities to ensure they meet established standards.
Assist in training and onboarding of new colleagues.
Maintain accurate records of activities, incidents, and guest interactions during your shifts.
Ensure compliance with health and safety regulations.
Collaborate with management to implement improvements and enhancements to overall operations.
Stay informed about industry trends and best practices in hotel management.
Uphold environmental, health, and safety standards in alignment with organizational policies.
Adhere to the company s environmental, health, and safety procedures and policies.

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