customer support executive Jobs in Karachi Pakistan

customer support executive

customer support representative Jobs in Karachi Pakistan

customer support representative

it support officer Jobs in Karachi Pakistan

it support officer

customer support agent Jobs in Karachi Pakistan

customer support agent

delivery consultant Jobs in Karachi Pakistan

delivery consultant

chat support executive last mile logistics operations

Digital Bizkart

Job Title: Chat Support Executive &ndash; Logistics &amp; Last Mile OperationsLocation: On-Site, Karachi (PECHS Block 6, Main Shahrah-e-Faisal) Timings: 7:00 PM &ndash; 4:00 AM, 6 days a week Salary: PKR 60,000 &ndash; 70,000About the Role:We are looking for a proactive and detail-oriented Chat Support Executive to join our Logistics &amp; Last Mile Operations team. The ideal candidate will play a key role in ensuring smooth day-to-day operations for deliverOL, managing last-mile delivery services for Walmart packages across multiple U.S. cities.Key Responsibilities &amp; Requirements:<ul><li>Bachelor&rsquo;s degree (preferably in Business, Supply Chain, or related field).</li><li>1&ndash;2 years of experience in logistics, delivery operations, or customer support (BPO experience preferred).</li><li>Oversee and coordinate last-mile delivery operations for Walmart packages across assigned regions.</li><li>Monitor driver routes and performance to ensure timely and accurate deliveries.</li><li>Communicate with carriers, dispatchers, and drivers to address and resolve operational issues in real time.</li><li>Track and analyze delivery progress, identify potential delays or bottlenecks, and take corrective actions.</li><li>Act as a liaison between Walmart&rsquo;s operations team and delivery partners to ensure smooth coordination.</li><li>Manage chat-based communication to respond to queries, updates, and issue escalations efficiently.</li><li>Ensure all processes align with efficiency, service quality, and customer satisfaction standards.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Chat Support Executive - Last Mile & Logistics Operations

Job Title: Logistics &amp; Last Mile Operations AnalystLocation: On-Site, Karachi (PECHS Block 6, Main Shahrah-e-Faisal) Timings: 6:00 PM &ndash; 3:00 AMWe&rsquo;re hiring a Last Mile Operations Analyst to monitor and improve daily delivery performance. You&rsquo;ll review route reports, track pending deliveries, validate billable overtime, and coordinate with vendors to ensure smooth last-mile execution.Key Responsibilities:<ul><li>Review daily delivery &amp; route reports</li><li>Track completed/pending routes &amp; highlight delays</li><li>Calculate billable overtime for invoicing</li><li>Coordinate with vendors and dispatch teams</li><li>Prepare daily/weekly performance dashboards</li></ul>Requirements:<ul><li>2+ years in last-mile logistics or delivery operations</li><li>Strong Excel/reporting skills (Power BI a plus)</li><li>Analytical, detail-oriented &amp; communication-driven</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Last Mile & Logistics Operations Analyst

United King

We are seeking an experienced and results-driven Delivery Manager to oversee and optimize our order fulfillment and last-mile delivery operations. The ideal candidate will ensure timely, cost-effective, and high-quality delivery experiences for our customers.Key Responsibilities<ul><li>Oversee end-to-end delivery operations, including the management of the company&rsquo;s in-house rider fleet and coordination with external delivery partners.</li><li>Collaborate with branches, customer service, and delivery partners to ensure on-time deliveries.</li><li>Monitor daily performance metrics (OTD, delivery TAT, etc.) and implement process improvements.</li><li>Resolve delivery-related issues and customer escalations efficiently.</li><li>Develop and implement strategies to reduce costs and improve delivery speed.</li><li>Ensure compliance with company policies, safety standards, and local regulations.</li><li>Lead and mentor the delivery support team.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in business, Supply Chain, Marketing, or related field (MBA preferred).</li><li>5+ years of experience in eCommerce or logistics/delivery management.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Familiarity with delivery management systems and tools.</li><li>Ability to work in a fast-paced, dynamic environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li></ul>Work Location: In person

Manager - Delivery Operations

HR Ways

We are hiring an operation executive for the Dairy farm.About Our Client:From Our Organic Farm to Your Table, Pure Milk Every TimeRole Overview:Job Requirements:The Operation Executive will oversee the complete Milkman operation from procurement and packaging to online sales, delivery logistics, and marketing execution. This role demands a hands-on professional with experience in dairy sales and distribution, capable of leading cross-functional teams and ensuring smooth daily operations. And will be accountable for the entire customer journey, operational efficiency, and business growth through strong coordination across supply chain, B2B sales, and marketing.Key Responsibilities1. Operations &amp; Supply Chain<ul><li>Manage end-to-end milk operations, including procurement, chilling, packaging, and dispatch.</li><li>Ensure balance between supply and sales demand with minimal wastage.</li><li>Maintain cold chain standards and implement 5S across storage, packing, and delivery points.</li><li>Oversee route planning, delivery scheduling, and rider fleet performance.</li><li>Monitor resource utilization, fuel efficiency, and delivery SLAs.</li></ul>2. Online Sales &amp; Customer Experience<ul><li>Oversee daily online sales through website, app, and WhatsApp ordering platforms.</li><li>Ensure timely deliveries, accurate order fulfillment, and smooth payment processing.</li><li>Coordinate with customer support to resolve complaints and improve service quality.</li><li>Monitor subscription renewals, customer retention, and feedback for growth opportunities.</li></ul>3. Marketing &amp; Business Development<ul><li>Collaborate with the marketing team to design and execute promotions and campaigns.</li><li>Lead B2B sales efforts, targeting offices, caf&eacute;s, restaurants, and institutions.</li><li>Build new client relationships and expand distribution channels strategically.</li><li>Analyze customer insights and suggest new packaging, bundle, or market initiatives.</li></ul>4. Reporting &amp; Planning<ul><li>Maintain operational dashboards covering sales, delivery success rates, and stock levels.</li><li>Generate weekly and monthly reports for management on performance and profitability.</li><li>Track costs, route efficiency, and ROI of marketing campaigns.</li><li>Identify process improvements and cost-saving opportunities.</li></ul>5. Team Leadership &amp; Compliance<ul><li>Supervise delivery riders, warehouse staff, and marketing/sales teams.</li><li>Conduct daily briefings, training sessions, and performance reviews.</li><li>Enforce hygiene, food safety, and operational SOPs at all times.</li><li>Promote discipline, teamwork, and punctuality across all functions.</li></ul>6. Quality Control &amp; Continuous Improvement<ul><li>Ensure consistent milk quality, packaging integrity, and customer satisfaction.</li><li>Monitor temperature logs and delivery hygiene compliance.</li><li>Address customer feedback promptly and implement corrective measures.</li><li>Coordinate with procurement and production to maintain product excellence.</li></ul>Requirements:<ul><li>Bachelors degree in Business Administration, Supply Chain, or Marketing (mandatory).</li><li>3-5 years of experience in dairy sales, FMCG operations, or delivery-based businesses.</li><li>Strong understanding of cold chain logistics and last-mile delivery.</li><li>Excellent leadership, planning, and communication skills.</li><li>Proficiency in MS Excel, Google Sheets, and online delivery management tools.</li><li>Proven record of managing teams and meeting performance targets.</li></ul>Other Details: Working Days: Monday to Saturday (9:00 am to 5:pm) Location: Karachi, Korangi Benefit: Annual bonus, half-yearly bonus (target-based), fuel allowance, phone allowance.About HRWAYS:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.&quot;Job Type: Full-timeWork Location: In person

Operation Manager | Dairy Industry

INQ STAR

We&rsquo;re hiring a FedEx Label &amp; Customer Support Executive who can efficiently manage FedEx USA Domestic and International Label Creation and provide professional support to our customers.Job Responsibilities:<ul><li>Create and manage FedEx USA Domestic &amp; International Shipping Labels accurately.</li><li>Handle customer inquiries via chat, email, or phone in a professional manner.</li><li>Maintain records of daily shipments and ensure timely follow-ups.</li><li>Coordinate with the operations team to ensure smooth label processing and issue resolution.</li><li>Provide regular status updates and communicate effectively with U.S. clients.</li></ul>Requirements:<ul><li>Fluent in English (spoken &amp; written communication must be excellent)</li><li>Good typing speed and attention to detail</li><li>Graduate (minimum bachelor&rsquo;s degree required)</li><li>Experience with FedEx or logistics work is a plus</li><li>Must be punctual, responsible, and quick learner</li></ul>Shift Timing: 06:00 PM &ndash; 02:00 AM (Night Shift)Location: Shahrah-e-FaisalJob Type: Full-time, In-personJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

FedEx Label & Customer Support Executive (Night Shift)

Fresh Basket

Fresh Basket Call Centre is looking for a friendly and experienced Customer Representative Executive to join our team. The ideal candidate should be good at handling customers and providing excellent service through calls, emails, and chat.Responsibilities:<ul><li>Answer customer calls, emails, and chat messages (inbound and outbound).</li><li>Help customers with order placement, shipment tracking, and website use.</li><li>Handle customer complaints politely and solve issues quickly.</li><li>Give correct information about our products and services.</li><li>Manage Foodpanda orders and work with the delivery team to ensure on-time delivery.</li><li>Update product details on the company website when needed.</li><li>Work with other team members to make sure customers are satisfied.</li></ul>Requirements:<ul><li>Previous experience in customer service (preferably in food, e-commerce, logistics, or call centre).</li><li>Experience handling phone calls, chat, and email support.</li><li>Good communication and teamwork skills.</li><li>Must know how to use Excel and Google Sheets.</li><li>Able to work fast and handle multiple tasks.</li><li>Good problem-solving and attention to detail.</li><li>Basic knowledge of CRM software and ticket systems is a plus.</li><li>Must be flexible to work on weekends and holidays if required.</li></ul>Other Details:<ul><li>Age Limit: 18 to 25 years</li><li>Salary: Competitive</li><li>Work Environment: Friendly and supportive</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Representative

Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire an &quot;Supply Chain Executive&quot;.Office Location: PECHS, BLOCK 6, Night Shift: 8PM to 5AM &ndash; Six days a week &ndash; Monday till Saturday &ndash; On-site Position.Job Overview:We are looking for a motivated and detail-oriented Supply Chain Executive to join our esteemed organization Robust Support &amp; Solutions. The ideal candidate will be responsible for overseeing the end-to-end supply chain process &mdash; from procurement and forecasting, 3PL logistics, Real time Supply Chain Support, Inventory Audits, Vendor and Returns management &mdash; ensuring smooth operations, timely deliveries, and cost efficiency across all functions.Key Responsibilities:<ul><li>Manage and monitor the entire supply chain process including procurement, logistics, inventory, and returns.</li><li>Coordinate with different teams, Vendors, and internal departments to ensure efficiency.</li><li>Analyze demand forecasts and maintain optimal inventory levels.</li><li>Process cycle inventory audits and resolute variance as per the timeline provided.</li><li>Track shipments and resolve any supply issues or credit delays proactively.</li><li>Manage returned merchandise and ensure rebates from the vendor.</li><li>Handle Purchase and Return disputes to ensure cost recovery.</li><li>Provide real time support to Field Teams to ensure smooth Sales process.</li><li>Develop performance metrics and identify opportunities for process improvement.</li><li>Prepare and analyze reports related to supply chain performance and cost efficiency.</li><li>Assist in monthly Inventory Audits and submit insights to management.</li></ul>Requirements:<ul><li>Associate &amp; Bachelor&rsquo;s degree in supply chain management, Business Administration, Operations Management or a related field.</li><li>1-3 years of relevant experience in supply chain, operations, logistics, or procurement.</li><li>Strong analytical and negotiation skills.</li><li>Proficiency in MS Excel (Advanced) and ERP is a plus.</li><li>Excellent communication and organizational skills.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul>If you have the required qualifications for this role, please apply by sharing your resume at ashahed@xclusivetradinginc.comJob Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in working at a night shift, ONSITE(8pm-5am), 6 days a week?</li><li>Please share your current/ last drawn salary and expecting salary for this role?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Procurement/ supply chain: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Supply Chain Executive

Explore 1405+ Chat support executive last mile logistics operations in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.