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call center executive

chat support specialist e commerce

ibex. Pakistan

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>Assist customers via email, live chat, phone, or social media platforms.</li><li>Process and track orders, refunds, replacements, and cancellations.</li><li>Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>Manage customer complaints professionally and provide effective solutions.</li><li>Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>Help customers navigate the website and troubleshoot account or payment issues.</li><li>Monitor and escalate system or product issues to relevant departments.</li><li>Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>Strong communication skills (written and verbal).</li><li>Customer-focused mindset with patience and problem-solving ability.</li><li>Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>Basic understanding of order processing, shipping, and return policies.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Benefits :<ul><li>Salary: PKR 20,000 &ndash; 30,000</li><li>Career growth and development opportunities</li><li>Innovative and supportive work environment</li></ul>Timings:Monday to Saturday [ 10:00 PM &ndash; 7:00 PM ]Pay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

E-Commerce Customer Support (Associate)

Ryzon Solutions

Amazon Specialist &ndash; Job DescriptionRyzon Solutions is looking for a motivated Amazon Specialist who has hands-on experience managing Amazon seller accounts and wants to grow with a professional e-commerce team. The ideal candidate should understand Amazon marketplace operations, product research, and account management.Experience Required: Minimum 6 months to 1 year of hands-on experience in Amazon account management.Key Responsibilities:<ul><li>Conduct profitable product research and sourcing</li><li>Manage and analyze inventory levels</li><li>Monitor account health and compliance</li><li>Optimize product listings and catalog performance</li><li>Implement pricing strategies and Buy Box optimization</li><li>Plan and manage shipment and logistics (FBA / FBM)</li></ul>What We&rsquo;re Looking For:<ul><li>Basic to intermediate understanding of Amazon Seller Central</li><li>Strong analytical and problem-solving skills</li><li>Ability to manage multiple tasks related to Amazon operations</li><li>Passion for e-commerce growth</li></ul>How to Apply: Interested candidates can apply by sending their CV to: zaid@ryzon-solutions.comWebsite: www.ryzon-solutions.comJob Type: Full-timeWork Location: In person

Amazon Specialist

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
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 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

TalentPop App

<div>
 
 Join Our Team at TalentPop App as an Influencer Marketing Specialist!
 
 
 
 At TalentPop App, we're on a mission to transform the digital landscape through impactful influencer partnerships. We're looking for an innovative and strategic Influencer Marketing Specialist with strong marketing experience to help shape the future of e-commerce. If you're passionate about influencer marketing, skilled in executing high-impact campaigns, and eager to make a real impact, this is the perfect opportunity for you!
 
 
 
 Why You'll Love This Role
 
 
 
 You&rsquo;ll be at the forefront of developing and executing marketing strategies that leverage influencers to build brand awareness, drive engagement, and boost conversions. As part of our team, your creativity, strategic thinking, and results-driven approach will directly contribute to our growth and success.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Develop Strategies: Create influencer marketing plans that align with overall marketing objectives, brand goals, and measurable KPIs.
 </li>
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 Source Talent: Identify and engage influencers who resonate with our brand, target audience, and campaign goals.
 </li>
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 Build Partnerships: Cultivate and maintain strong, professional relationships with influencers, agencies, and brand partners.
 </li>
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 Oversee Campaigns: Manage campaign timelines, content creation, and deliverables in collaboration with influencers and the marketing team.
 </li>
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 Ensure Quality: Provide creative direction and review influencer content to ensure it aligns with brand identity and campaign messaging.
 </li>
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 Analyze &amp; Report: Use analytics tools to measure performance, generate reports, and optimize future marketing initiatives.
 </li>
 <li>
 Collaborate Across Teams: Work closely with social media, content, and paid marketing teams to ensure campaigns integrate seamlessly into broader marketing efforts.
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven experience in influencer marketing, with a solid background in broader marketing campaigns.
 </li>
 <li>
 Exceptional relationship-building, negotiation, and communication skills.
 </li>
 <li>
 In-depth understanding of social media platforms, influencer trends, digital marketing strategies, and audience engagement tactics.
 </li>
 <li>
 Strong analytical skills with the ability to interpret performance data and translate insights into actionable strategies.
 </li>
 <li>
 A creative and passionate mindset for digital marketing, brand storytelling, and campaign innovation.
 
 
 </li>
 </ul>
 
 Tech Requirements
 
 
 
 <ul>
 <li>
 Personally owned PC or laptop with sufficient processing power.
 </li>
 <li>
 Reliable internet connection with a minimum of 15 Mbps for both upload and download speed.
 
 
 </li>
 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Permanent remote work setup, giving you the flexibility to work from anywhere.
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 <li>
 HMO coverage or a health stipend to support your health and well-being.
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 <li>
 Performance bonuses to reward your hard work and success.
 </li>
 <li>
 Generous Paid Time Off (PTO) to rest and recharge.
 </li>
 <li>
 Opportunities for professional growth and development within a dynamic and supportive environment at TalentPop App.
 
 
 </li>
 </ul>
 
 Special Instruction
 
 
 
 For us to prioritize your application for the
 
 Influencer Marketing Specialist
 
 role, please enter code
 
 INFL25
 
 when asked.
 
 
 
 At TalentPop App, we&rsquo;re not just hiring; we&rsquo;re building a team of passionate, innovative individuals who will drive the future of e-commerce. If you&rsquo;re ready to make a real impact and take your marketing career to the next level, apply now!
 
</div>

Influencer Marketing Specialist

Flowdesk BPO

We are looking for a proactive Client Relations &amp; Store Specialist to manage our eBay store, provide excellent customer service, and handle UK client relations. Full training will be provided.Requirements:Fluent in English (speaking &amp; writing)Ready to undergo eBay trainingHandle store operations, customer service, and virtual assistant tasks.Good communication and client-handling skillsPerks: Full training provided Work from officeOpportunity to grow in e-commerce &amp; international client handlingApply via: hr@flowdeskbpo.com , sharmeen.iqbal@flowdeskbpo.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

Client Relations & ECOM Specialist (Female)

360training

<div>
 
 360training
 
 
 
 360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today&rsquo;s modern workforce. By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.
 
 
 At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.
 
 
 360training offers a compelling compensation package that ties to performance and impact. We offer quality health insurance for employees, their dependents and parent including OPD, dental and vision coverage to meet a variety of needs. We also offer benefits of life and disability, time off, leave encashment, EOBI and gratuity. With twice a year promotion opportunity.
 
 
 
 Work Hours: The work hours will be Central Standard Time, USA i-e 06:00 pm to 03:00 am Pakistan Standard Time.
 
 
 
 
 Compliance Reporting Specialist
 
 
 
 360training is seeking a
 
 Compliance Reporting Specialist
 
 to join our growing team in Karachi, Pakistan. The Compliance Reporting Specialist will be responsible for submitting students&rsquo; course completion credit hours to the regulators for fulfilling the compliance requirement, by strictly following the reporting schedule and SOP&rsquo;s respectively for each Industry and nation-wide. The role will also be responsible for managing case by case customer issues regarding their Licensing, Certification and Continuing Education and make sure to meet the reporting targets during renewal deadlines. The position also demands resolving escalated reporting issues according to the defined SOP&rsquo;s of the said department. The position may also require maintaining good business relationship with the point of contact at the State Department and within the Company in other Departments. The position also requires contacting Customers if required to resolve their issues related to the credit reporting. The reporting specialist will also be responsible for maintaining any related documentation, which may include payment receipts of reported courses as well as documenting the processes and any changes in the reporting and audit processes including the reporting schedule.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 To run Power Query reports according to the schedule provided by the Manager and save the reports online for backup and audit in case required.
 </li>
 <li>
 Submit students&rsquo; course information (credit hours) to Regulators and maintain records.
 </li>
 <li>
 Follow strict guidelines provided by the State departments on reporting credits and make sure new rules are adopted and updated in the Reporting process manuals.
 </li>
 <li>
 Conduct periodic audits of reported course completions whenever required to make sure any missing student is reported.
 </li>
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 To contact Customers directly when required for reporting purpose.
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 To work with various other Departments to help resolve any reporting related issues or to enhance and upgrade reporting tools.
 </li>
 <li>
 To work with any other reporting specialist for any industry whenever required.
 </li>
 <li>
 To maintain records of affidavits or forms received through faxes / mail / email and issue certificates.
 </li>
 <li>
 To maintain credit card transaction records and receipts for the payments made to Regulators for reporting purpose.
 </li>
 <li>
 To handle any reporting issue independently and handle escalations according to the department SOPs.
 </li>
 <li>
 Any other responsibility assigned by the Manager.
 </li>
 <li>
 Handle escalations through JIRA and resolve issues within the provided ETA.
 </li>
 <li>
 Develop understanding of advanced use of Excel and Power Query on case-by-case bases.
 </li>
 <li>
 Management of reporting documents and records on daily basis.
 </li>
 <li>
 Follow the Regulatory Support policy to ensure timely resolutions of escalations.
 </li>
 <li>
 Document reporting processes and changes in the reporting manual and keep the process manuals up to date all the time.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Commerce, Business Administration or any other equivalent degree is preferred. Other areas of study providing similar skill sets and experience can also be considered.
 </li>
 <li>
 Must have at least 2 years of working experience in any industry providing similar skill sets required by the job.
 </li>
 <li>
 Must be able to demonstrate the required core competencies at the expected proficiency level.
 </li>
 <li>
 Knowledge of Microsoft Office suite including advanced use of spreadsheets is a must.
 </li>
 <li>
 The knowledge of advanced use of Adobe Acrobat is a plus.
 </li>
 <li>
 Must be competent in the use of the internet and should be able to browse and research information when required.
 </li>
 <li>
 Excellent verbal and written communication skills are required for using email, telephone, chat, fax and any other medium of internal or external communication.
 </li>
 <li>
 Understanding of American English Accent is preferred.
 </li>
 <li>
 Must be competent in the use of web-based applications.
 
 
 
 </li>
 </ul>
</div>

Compliance Reporting Specialist

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