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adult protective services case manager 2 (investigator)-00021724 Jobs in Atlanta United States

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claims adjuster,tpa oversight Jobs in Atlanta United States

claims adjuster,tpa oversight

manager - claims Jobs in Atlanta United States

manager - claims

claims adjustertpa oversight

The Home Depot

<div>
 Req170496
 <br/>
 <br/>
 <strong>
  Position Purpose
  <br/>
  <br/>
 </strong>
 Responsible for defining, implementing, and managing internal claims programs (self-administration) to control quality and costs associated with general liability claims (e.g. customer bodily injury and property damage). This position ensures the company&rsquo;s claims are handled internally in compliance with industry best practices and company policies, without reliance on a third-party administrator.
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 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   25% Claims Handling Standards - Develops and enforces claims handling standards and best practices and oversees quality assurance programs (e.g. file reviews and audits) to ensure adherence to those standards. Drives continuous improvement in claims processes and outcomes under the self-administration model.
  </li>
  <li>
   30% Claims Operations Management - Leads the day-to-day operations of a multi-line general liability claims unit, ensuring consistent application of departmental standards, policies, and procedures. Oversees claim intake, investigation, and resolution processes to maintain efficiency and compliance with service and quality benchmarks. Drives cost containment initiatives, including management of allocated expenses on claims. Monitors loss costs and implement strategies to reduce average claim costs while maintaining fairness and compliance (such as early resolution programs, subrogation efforts, etc.).
  </li>
  <li>
   10% Settlement Authority Oversight - Assumes oversight for all claim settlements and reserve decisions within designated authority levels &ndash; reviewing and approving settlements in accordance with company guidelines. Reviews written settlement evaluations and escalates to the appropriate approval level in the organization when required.
  </li>
  <li>
   10% Stakeholder Communication - Establishes clear interface guidelines and communication channels among all parties involved in claims, including the internal claims team (examiners/adjusters), store management, associates, and the Legal department. Regularly communicates claim status and trends to senior management and other stakeholders.
  </li>
  <li>
   25% Team Leadership - Manages and develops the in-house claims staff. Responsible for the selection, training, performance appraisal, and professional development of direct reports. Fosters a high-performance team culture and provides coaching and guidance to ensure adjusters meet regulatory requirements and company performance standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Direct Manager/Direct Reports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This Position typically reports to Senior Claims Manager.
  </li>
  <li>
   This Position may have direct reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Typically requires overnight travel 5% to 20% of the time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be eighteen years of age or older.
  </li>
  <li>
   Must be legally permitted to work in the United States.
  </li>
  <li>
   Demonstrated supervisory and team management experience in the insurance claims field, with ability to mentor adjusters and implement efficient claims handling processes. Strong leadership abilities evidenced by building effective teams and improving workflow.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Industry Knowledge: In-depth knowledge of casualty claims best practices, legal compliance (fair claims practices, state regulations), and claims quality control techniques (e.g. file audit and review programs). Capable of establishing and upholding rigorous standards for internal claims operation.
  </li>
  <li>
   Analytical &amp; Communication Skills: Excellent analytical and critical thinking skills to evaluate claim information and make sound decisions quickly. Effective negotiation and communication skills, enabling successful settlement negotiations and collaboration with internal and external stakeholders (customers, attorneys, insurers).
  </li>
  <li>
   Bachelor&rsquo;s degree in risk management, Insurance, Business, or related field preferred (or equivalent industry experience).
  </li>
  <li>
   Professional development in insurance claims or risk management (e.g. industry certifications) is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Years Of Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Years Of Work Experience
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  <br/>
 </strong>
 <ul>
  <li>
   10
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Leadership Experience
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  <br/>
 </strong>
 <ul>
  <li>
   3+ years of previous leadership experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Leadership Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of previous leadership experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Insurance licensing as required by state
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
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  <br/>
 </strong>
 <ul>
  <li>
   Decision Quality
  </li>
  <li>
   Collaborates
  </li>
  <li>
   Drives Engagement
  </li>
  <li>
   Ensures Accountability
  </li>
  <li>
   Plans and Aligns
  </li>
  <li>
   Communicates Effectively
  </li>
  <li>
   Customer Focus
  </li>
  <li>
   Develops Talent
  </li>
  <li>
   Drives Results
  </li>
  <li>
   Manages Conflict
  </li>
 </ul>
</div>


Manager - Claims

<div><p><b>Position Purpose:</b></p><p>
Support Home Depot&rsquo;s Risk Management Department, with a special emphasis on managing existing captive programs, overseeing program performance, supporting internal stakeholders, and assisting with all aspects of captive oversight consistent with the Risk Management philosophy.</p><p></p><p>
As an integral part of the Risk Management team, the Manager will oversee analysis of retained risk exposures within the captive to ensure the risk profile of the captive aligns with the department philosophy. The Manager's oversight of the programs will include monitoring claims activity insured by the captive, financial oversight, program analysis, and management of complex data sets.</p><p></p><p>
The incumbent will assist with insurance renewals, including the collection and validation of exposure data, completion of renewal applications, and regulatory/audit documentation, as well as leading semi-annual actuarial review process of validating accuracy of loss data and coordinating with involved parties.</p><p></p><p>
Ideal candidates will be well-versed in developing presentation materials for leadership surrounding new projects, insurance coverage, and conveying complex data in a digestible manner by specified deadlines and be comfortable assisting with traditional risk finance organizational tasks supporting various Home Depot operations units.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Ensures placement and administration of insurance and surety bond programs including retention analyses, coverage negotiations and policy/certificate maintenance; primary liaison with insurance brokers and insurance carriers.</li><li>
Provides proper control of administration of self insurance programs including annual review of cost effectiveness; ensures all associated government reporting obligations are met as prescribed by law or regulation.</li><li>
Evaluates risk levels of various agreements and other contracts entered into by the company with specific focus on insurance and risk transfer provisions. Provides feedback and suggestions to Legal and outside counsel.</li><li>
Implements appropriate processes for review of loss data to develop actuarial loss reserves for workers' compensation, Texas non-subscriber, automobile liability and general liability.</li><li>
Develops corporate insurance program and evaluates the incorporated levels of risk transfer and risk retention based on overall company strategies and risk appetite.</li><li>
Develops and implements policies and procedures for the effective management of the risk information system; acts as liaison with the risk management information system vendor. Oversees production of monthly field reports as well as ad hoc reports.</li><li>
Manage certificate of insurance tracking program for vendors, installers, and others with contractual obligations for providing certificates of insurance.</li><li>
Selects, develops, motivates and evaluates subordinate associates and vendor partners in a manner which ensures that the department is operating at its most effective abilities and in compliance with known company policies and procedures.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Typically reports to Sr. Manager - Risk Management</li><li>
No direct responsibility for supervising others.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
MBA with focus of study in Risk Management</li><li>
CPCU, ARM or equivalent professional designations</li><li>
Work experience in corporate risk management department, insurance broker or insurance carrier.</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
8</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Intimate knowledge of insurance contracts and other risk transfer vehicles.</li><li>
Understanding of financial/accounting principles.</li><li>
Ability to manage and control outside vendor partners.</li><li>
Working knowledge of risk and claims management information systems.</li><li>
Strong analytical and critical thinking abilities with negotiating skills.</li></ul></div><p></p>

Manager, Risk Management - Captive

<div>
 At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Adjuster TTPO Claims to play your part in that transformation. It&rsquo;s an opportunity to grow your skills and experience as a valued member of the team.
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 <strong>
  Make your mark in TPA Claims
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 </strong>
 Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
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 <strong>
  How You Will Create An Impact
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 </strong>
 <ul>
  <li>
   Analyze and process bodily injury and third-party property damage claims by investigating and gathering information to determine the exposure on the claim; ensure proactive claims handling aimed at the prompt and cost-effective resolution of claims through well-developed action plans. Determine need for and direct independent adjusters to gather information to determine exposure on the claim and control their costs.
  </li>
  <li>
   Identify and evaluate coverage issues; prepare comprehensive coverage letters with supervisory review and analysis; retain and provide direction to coverage counsel when necessary.
  </li>
  <li>
   Assess liability and resolve claim within established evaluation. Maintain diaries and complete tasks within required timeframes as set forth by department guidelines; ensure claim files are timely and properly documented with clear and concise analysis on coverage, damages, reserves, and liability including an action plan for resolution. Process and pay invoices within a timely manner.
  </li>
  <li>
   Coordinate vendor referrals for additional investigation and/or litigation management. Calculate and assign timely and appropriate reserves; monitor reserve accuracy throughout the life of the claim.
  </li>
  <li>
   Refer case as appropriate to supervisor and management. Respond to requests or directions in a professional and timely manner.
  </li>
  <li>
   Attend arbitrations, mediations, settlement conference and trials.
  </li>
  <li>
   Successfully complete required State licensing examinations and continuing education requirement.
  </li>
  <li>
   Communicate with all internal business partners including underwriters to make sure underwriting is aware of large losses and industry trends.
  </li>
  <li>
   Partner with TPA Governance and Relationship Management to help TPA&rsquo;s and Insureds comply with claim handling and reporting guidelines.
  </li>
  <li>
   Work with TPA Claims Financial to check the accuracy of TPA financials ensuring alignment with TTPO financials.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4 plus years of General Liability/Auto claims experience.
  </li>
  <li>
   Experience with complex and high exposure General Liability Bodily Injury and Property damage claims
  </li>
  <li>
   Excellent communication skills (verbal/written) and strong negotiation skills
  </li>
  <li>
   Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.
  </li>
  <li>
   Strong technical expertise interpreting insurance contracts.
  </li>
  <li>
   In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
  </li>
  <li>
   Advanced analytical and problem solving skills.
  </li>
  <li>
   Should also have a demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
  </li>
  <li>
   Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives is essential.
   <br/>
   <br/>
  </li>
 </ul>
 Ready to take your career to the next level? We would love to hear from you.
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 The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we&rsquo;re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.
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 #TPA #Claims
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 <br/>
 At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
 <br/>
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 <strong>
  Enjoy Benefits That Take Care Of What Matters
  <br/>
  <br/>
 </strong>
 At AIG, our people are our greatest asset. We know how important it is to protect and invest in what&rsquo;s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security&mdash;as well as your professional development&mdash;to bring peace of mind to you and your family.
 <br/>
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 <strong>
  Reimagining insurance to make a bigger difference to the world
  <br/>
  <br/>
 </strong>
 American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world&rsquo;s most far-reaching property casualty networks. It is an exciting time to join us &mdash; across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
 <br/>
 <br/>
 <strong>
  Welcome to a culture of inclusion
  <br/>
  <br/>
 </strong>
 We&rsquo;re committed to creating a culture that truly respects and celebrates each other&rsquo;s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG&rsquo;s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
 <br/>
 <br/>
 <em>
  AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
  <br/>
  <br/>
 </em>
 AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
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 <strong>
  Functional Area
  <br/>
  <br/>
 </strong>
 CL - Claims
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 <br/>
 AIG Claims, Inc.
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</div>


Claims Adjuster,TPA Oversight

<div><p><b>Position Purpose:</b></p><p>
The Director of Contracts is responsible for the strategic oversight, development, negotiation, and administration of all construction and development-related contracts. This role ensures that contracts with builders, subcontractors, and construction partners align with organizational goals, mitigate risk, comply with legal and regulatory requirements, and support operational efficiency. In addition, this role will be the lead for all government agency negotiations and contracts.
</p><p>The Director acts as a key liaison between sales, legal, finance, procurement, and executive leadership, providing guidance on contract structure, risk management, and performance standards while driving consistency and best practices across all agreements.</p><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
25% - Contract Negotiation &amp; Execution: Lead or oversee negotiations with builders, general contractors, and key construction partners.</p><p>
Review and approve contract terms including pricing, scope, schedules, warranties, indemnification, insurance, and dispute resolution.</p><p>
Partner with Legal to address complex or high-risk contractual issues.</p><p>
Ensure timely execution, amendments, and renewals of all contracts.</p></li><li><p>
25% - Contract Strategy &amp; Governance: Develop and maintain standardized builder contract templates, terms, and conditions.</p><p>
Establish contract governance frameworks, approval workflows, and compliance controls.</p><p>
Ensure contracts align with company risk tolerance, financial objectives, and operational standards.</p><p>
Lead continuous improvement of contract processes, policies, and documentation.</p></li><li><p>
15% - Cross-Functional Collaboration: Serve as the primary contract advisor to construction, procurement, finance, and operations teams.</p><p>
Align builder contracts with budgeting, forecasting, and cost control initiatives.</p><p>
Support sourcing and vendor selection processes with contract expertise.</p><p>
Communicate contract expectations and obligations clearly to internal stakeholders.</p></li><li><p>
15% - Leadership &amp; Team Development: Lead, mentor, and develop a contracts management team (if applicable).</p><p>
Set priorities, performance goals, and development plans for direct reports.</p><p>
Promote a culture of accountability, collaboration, and continuous improvement.</p></li><li><p>
20% - Risk Management &amp; Compliance: Identify, assess, and mitigate contractual and operational risks associated with builder agreements.</p><p>
Ensure compliance with local, state, and federal construction regulations and company policies.</p><p>
Monitor insurance, bonding, licensing, and compliance requirements for builders.</p><p>
Support dispute resolution, claims management, and escalation processes as needed.</p></li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Typically reports to SR DIR National Accounts</li><li>
This Position has 2 direct reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Juris Doctor (JD), MBA, or advanced degree.</li><li>
Experience in residential homebuilding, commercial construction, or real estate development.</li><li>
Familiarity with contract lifecycle management (CLM) systems.</li><li>
Experience leading teams or managing large contract portfolios.</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
5</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of work experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
3+ years of previous leadership experience</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
No additional experience</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Business Insights</li><li>
Decision Quality</li><li>
Global Perspective</li><li>
Manages Complexity</li><li>
Financial Acumen</li><li>
Strategic Mindset</li><li>
Strategic thinking and risk assessment</li><li>
Contract negotiation and drafting expertise</li><li>
Leadership and influence</li><li>
Attention to detail and analytical skills</li><li>
Strong business judgment</li><li>
Ability to balance legal rigor with operational practicality</li></ul></div><p></p>

Director, Pro - Contracts

Crawford & Company

<div><p>Under general supervision, evaluates and settles casualty claims of modest to complex exposure (including fatalities) by investigating losses, interpreting coverage, negotiating settlements and reporting obtained information in a timely and efficient manner, while maintaining adequate production levels.</p><ul>
<li>Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.</li>
<li>Investigates claims by interviewing insureds, claimants and witnesses, obtaining official reports, and by comparing claim information with evidence.</li>
<li>Sets loss reserves.</li>
<li>Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.</li>
<li>Settles claims by determining client's coverages, liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.</li>
<li>Controlling claim costs.</li>
<li>Recommends litigation when appropriate.</li>
<li>Presents evidence at legal proceedings; producing reports and other documents as evidence.</li>
<li>Maintains expected case load.</li>
<li>Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.</li>
<li>Maintain acceptable product quality through compliance with service standards and compliance with internal quality control initiatives.</li>
<li>Maintains professional and technical knowledge through continuing education.</li>
<li>May assist junior adjusters.</li>
<li>Participates in special projects or performs duties in other areas as requested.</li>
<li>Upholds the Crawford Code of Conduct.</li>
</ul><ul><li>College degree or an equivalent combination of education and experience.</li>
<li>Minimum 6 months previous experience as a Claims Adjuster</li>
<li>Strong verbal and written communication skills.</li>
<li>Good attention to detail.</li>
<li>Strong analytical and mathematical ability.</li>
<li>Ability to handle multiple tasks.</li>
<li>Strong interpersonal skills.</li>
<li>Highly organized and self-directed.</li>
<li>Flexible and able to change plans quickly.</li>
<li>Good problem solver.</li>
<li>Ability to handle a variety of situations with tact and diplomacy.</li>
<li>Crawford provides 24-hours-a-day, 7-days-a-week service. A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.</li>
<li>Must complete continuing education requirements as outlined by Crawford Educational Services.</li>
<li>Must be licensed as required by state and local jurisdictions.</li>
</ul>
<p>#LI-CB3</p></div>

Casualty Adj- Inside

<div></div><div><div><b>Primary Details</b></div>
Time Type: Full time<div></div>
Worker Type: Employee<div></div><div><b>
Associate Manager Inland Marine and Cargo Claims</b></div><div></div><ul><li><div>
Location: USA &ndash;Atlanta, GA</div></li><li><div>
Work Arrangement: Hybrid</div></li><li><div>
The salary range for this role is: $ 101,000-151,000</div></li></ul><div></div><div><b>
The Opportunity</b></div><div></div><div>
The purpose of this role is to oversee the daily operations of the claims unit, offering guidance to the team on claims management, policy adherence, and maintaining high-quality standards. This role involves coaching and mentoring Technical Claims Specialists and providing technical guidance on complex and high-value claims to ensure effective team performance.</div><div></div><div><b>
Responsibilities:</b></div><ul><li>
Initiate new ideas and concepts to support business plan development.</li><li>
Supervise the management and settlement of all claims with the team.</li><li>
Ensure compliance with statutory and corporate service standards.</li><li>
Maintain good client relationships and respond to critical issues effectively.</li><li>
Provide technical expertise and mentoring for team development.</li><li>
Monitor compliance with industry guidelines and policies.</li><li>
Develop and implement processes for compliance with regulations.</li><li>
Review and settle problematic cases, authorise payments, and handle complaints.</li><li>
Plan, manage, and review employee performance.</li><li>
Continuous business improvement for cost efficiencies and quality service.</li></ul><div></div><div><b>
Work Experience:</b></div><div></div><div>
Preferred Work Experience includes:</div><ul><li>
Significant experience in the insurance industry with general insurance knowledge, project and/or process management experience.</li><li>
Relevant working experience with some in a supervisory role and/or a proven capability to perform the job.</li><li>
Some experience in a similar role.</li><li>
Experience with insurance background is an advantage.</li><li>
Customer service and end-to-end interaction management experience.</li></ul><div></div><div><b>
Qualifications:</b></div><div></div><div>
Necessary Qualifications include:</div><ul><li>
Tertiary Degree or equivalent combination of education and work experience.</li></ul><div></div><div><b>
Compensation Package: </b>The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate&rsquo;s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE&rsquo;s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.</div><div></div><div><b>
QBE Benefits: </b>We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:</div><ul><li><div><b>
Hybrid Working</b> &ndash; a mix of working from home and in the office</div></li></ul><ul><li><div><b>
22 weeks</b> of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis</div></li></ul><ul><li><div><b>
Competitive 401(k)</b> program with company match up to 8%</div></li></ul><ul><li><div><b>
Well-being program </b>including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice</div></li></ul><ul><li><div><b>
Tuition Reimbursement</b> for professional certifications, and continuing education</div></li></ul><ul><li><div><b>
Employee Network and Community &ndash; </b>QBE actively supports six Employee Networks, and many <b>ways to</b> <b>give back to your community</b></div></li></ul><div></div><div>
To learn more, click here: <div>Benefits | QBE US</div><b>.</b></div><div></div><div><b>
Why QBE? What if you could have a positive impact &ndash; at work and in the world?</b></div><div>
At QBE, we&rsquo;re enabling a more resilient future &ndash; for our customers, communities, environment, and for our people. We&rsquo;re building momentum to achieve something significant and know our people are at the center of our success.</div><div>
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you&rsquo;ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we&rsquo;re big enough for your ambitions, yet small enough for you to make a real impact.</div><div>
Join us now, so you can be part of our success &ndash; and we can be part of yours!</div><div><div>
https://www.linkedin.com/company/qbe-north-america/</div></div><div></div><div><br>
QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.</div><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div>
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.</div><div></div><div>
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.</div><div></div><div><div><br>
Supplementary information</div></div><div></div><div><b>
Global Disclaimer:</b></div><div></div><div>
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee&rsquo;s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.</div><div></div><div><b>
US Only Disclaimer:</b></div><div></div><div>
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.</div><div></div><div><b>
US Only - Travel Frequency:</b></div><div></div><div>
Infrequent (approximately 1-4 trips annually)</div><div></div><div><b>
US Only - Physical Demands:</b></div><div></div><div>
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.</div><div></div><div><b>
Skills:</b></div>
Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development<div></div><div>
How to Apply:</div><div>
To submit your application, click &quot;Apply&quot; and follow the step by step process.</div><div></div><div>
Equal Employment Opportunity:</div><div>
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.</div></div>

Associate Manager Inland Marine and Cargo Claims

Maximus Global Services

<div>
 Join us for a JOB FAIR on February 26, 2026!!!An opportunity to interview for the open positions and start the new hire process, if chosen?
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 LOCATION:
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 Holiday Inn and Suites Atlanta Airport-North -
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 1380 Virginia Avenue, Atlanta, GA 30344
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   Please bring two forms of identification.
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 We are seeking for Passenger Service Agent to p
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 rovide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers.
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 <strong>
  Benefits
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  <li>
   Paid Time Off (for FT positions)
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   Paid Training
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   401(k) Retirement Plan
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   Medical, dental, vision benefits
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   Referral Bonus
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   Recognition and Rewards Program
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   Career growth
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  </li>
 </ul>
 <strong>
  Essential Functions
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  <br/>
 </strong>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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 <ul>
  <li>
   Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
  </li>
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   Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
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   Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
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   <br/>
  </li>
 </ul>
 Competencies
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   Teamwork Orientation
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   Stress Management
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   Ethical Conduct
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   Good Communication
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   Customer/Client Focus
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  </li>
 </ul>
 Work Environment
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 This job operates at an airport setting
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 (inside terminal).
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 Physical Demands
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 This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds
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 or more.
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 Position Type and Expected Hours of Work
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 This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).
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 <strong>
  Required Education And Experience
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 </strong>
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   High school diploma or GED.
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  Additional Eligibility Qualifications
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   Must exhibit exceptional customer service
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   As a condition of employment, employee must successfully complete a background investigation.
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   Must be able to read, write and speak English, Hindu or Arabic.
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   Maintain a relationship with both employees and clients
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   Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
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   Must be able to read and understand all operating and airport procedures and instructions.
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   Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
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  <li>
   Great grooming and presentation
  </li>
 </ul>
</div>


Passenger Service Agent - JOB FAIR! FEB 26, 2026 (HOLIDAY INN)

Explore 15+ Claims adjustertpa oversight in Atlanta United States this April. Find roles across top companies and apply now to boost your career.