customer success manager

account manager

key account executive

commercial manager

contracts manager

client engagement manager

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 Position Title: Client Engagement Specialist
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Full-time
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 
 
 We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
 </li>
 <li>
 Liaise with internal departments to ensure client needs are met efficiently.
 </li>
 <li>
 Attend client meetings to strengthen relationships and understand evolving requirements.
 </li>
 <li>
 Communicating client needs clearly to internal teams and line manager.
 </li>
 </ul>
 
 
 
 
 Account Management &amp; Strategy Execution
 
 
 <ul>
 <li>
 Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
 </li>
 <li>
 Forecast and track client account metrics to ensure performance alignment.
 </li>
 <li>
 Ensure clients receive timely responses and services.
 </li>
 <li>
 Identify potential risks with major business impact and escalate to line manager when necessary.
 </li>
 <li>
 Implement strategies to improve client satisfaction and service delivery.
 </li>
 </ul>
 
 
 
 
 Sales &amp; Business Development Approach
 
 
 <ul>
 <li>
 Identify, develop, and drive leads and opportunities in collaboration with the account team.
 </li>
 <li>
 Assist in preparing and finalizing business proposals.
 </li>
 <li>
 Conduct win-loss analysis to improve future engagements.
 </li>
 <li>
 Ensure accurate costing and billing for services while maintaining predefined margins.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Reporting
 
 
 <ul>
 <li>
 Report regularly to the direct manager with updates on client activities and performance.
 </li>
 <li>
 Support the development of team KPIs and participate in regular appraisals.
 </li>
 <li>
 Provide supervisory support to sales and CRM team members.
 </li>
 <li>
 Foster an inspiring team environment with open communication and collaboration.
 </li>
 <li>
 Conduct client satisfaction surveys and reviews to gather feedback and improve services.
 </li>
 <li>
 </li>
 </ul>
 
 
 Payroll &amp; Documentation Management
 
 
 <ul>
 <li>
 Execute monthly payroll processes based on client input.
 </li>
 <li>
 Manage client trackers using Excel and Smartsheets for payroll and operational updates.
 </li>
 <li>
 Generate and manage monthly payslips within client portals.
 </li>
 <li>
 Ensure accuracy and timely delivery of payroll-related documentation.
 </li>
 </ul>
 
 
 
 
 Residency &amp; Visa Management
 
 
 <ul>
 <li>
 Track and manage employees' KSA residency status and renewal timelines.
 </li>
 <li>
 Maintain comprehensive records of employee visa statuses and documentation.
 </li>
 <li>
 Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
 </li>
 <li>
 Evaluate individual visa cases and provide recommendations or escalation as needed.
 </li>
 </ul>
 
 
 
 
 CRM &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records in the CRM system.
 </li>
 <li>
 Provide consistent reporting and insights into management based on CRM data.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 Education / Qualification
 
 
 
 
 
 Bachelor&rsquo;s Degree from a recognized institution.
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3+ years in Account Management, Senior Customer Service, or other client-facing roles.
 </li>
 <li>
 2+ years managing complex client relationships, projects, or customer accounts.
 </li>
 <li>
 Experience in international environments and multicultural teams.
 </li>
 <li>
 Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Situational Sensitivity
 </li>
 <li>
 Open-Mindedness
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Leadership &amp; Motivation
 </li>
 <li>
 Client-Centric Mindset
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Payroll &amp; Documentation management. (basic understanding preferred)
 </li>
 <li>
 Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
 </li>
 <li>
 Smartsheet: Basic project tracking, automation, and collaboration.
 </li>
 <li>
 Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
 </li>
 </ul>
</div>

Client Engagement Specialist

Cactus Communications

<div>
 
 
 
 Overview
 
 
 :
 
 
 CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed.
 
 
 
 
 
 At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience.
 
 
 
 
 
 This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust.
 
 
 
 
 
 
 Please note: This is a contractual role based in Saudi Arabia for a period of 1 year.
 
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.
 </li>
 <li>
 Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.
 </li>
 <li>
 Ensure timely invoicing, milestone tracking, and financial reporting.
 </li>
 <li>
 Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.
 </li>
 <li>
 Identify and mitigate operational risks while driving continuous improvement initiatives.
 </li>
 <li>
 Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.
 </li>
 <li>
 Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.
 </li>
 <li>
 Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.
 </li>
 <li>
 Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.
 </li>
 <li>
 Provide accurate information and set realistic expectations for project deliverables.
 </li>
 <li>
 Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.
 </li>
 <li>
 Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.
 </li>
 <li>
 Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).
 </li>
 <li>
 Translate client requirements into actionable tasks for internal teams and ensure timely execution.
 </li>
 <li>
 Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.
 </li>
 <li>
 Drive collaboration across teams to deliver consistent, high-quality outcomes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 The applicant should have a Master&rsquo;s or Higher degree in a STEM/HSS field.
 </li>
 <li>
 Native Arabic fluency and strong English language skills.
 </li>
 <li>
 2-3 years of experience in customer servicing or project management.
 </li>
 <li>
 Candidates having experience working with universities or higher education domain in Saudi Arabia would be preferred.
 </li>
 </ul>
</div>

Account Manager

Frost & Sullivan

<div>About the Role 

Frost &amp; Sullivan is a leading global growth consulting firm with a team of 1600+ employees in 45 offices worldwide. With over 64 years of consulting experience, and services spread over 12 industry verticals, offering a wide spectrum of research, advisory and consulting services to Fortune 500 companies, regional conglomerates, governmental and non-governmental agencies, and the investment community across the world.

We are seeking a committed and experienced Strategic Account Manager (SAM) to join our Customer Engagement team in Saudi Arabia, with a primary focus on the Chemicals, Materials, and Nutrition (CMN) industry. This role offers a unique opportunity to engage with a dynamic market that is rapidly evolving, fueled by growth opportunities in both government and private sectors. 


The successful SAM will play a pivotal role in identifying and contacting potential new clients within the CMN industry, assessing their industry-specific needs, and generating demand for Frost &amp; Sullivan's diverse offerings tailored to this sector. The SAM will need to effectively priorities and target specific accounts, create comprehensive account plans, and execute them effectively. The primary objective will be to generate revenue and consistently meet performance targets by cultivating strong client relationships within the CMN space and effectively positioning Frost &amp; Sullivan&rsquo;s services and deliverables. 
Responsibilities 
<ul>
<li>Identify and reach out to potential new clients within the Chemicals, Materials, and Nutrition (CMN) industry in Saudi Arabia.</li>
<li>Assess industry-specific needs and requirements of potential clients in Saudi Arabia.</li>
<li>Generate demand for Frost &amp; Sullivan's diverse offerings tailored to the CMN sector.</li>
<li>Prioritize and target specific accounts for strategic engagement.</li>
<li>Develop comprehensive account plans and execute them effectively.</li>
<li>Position Frost &amp; Sullivan&rsquo;s services and deliverables effectively within the CMN market.</li>
<li>Collaborate with internal teams to ensure alignment of client needs and service delivery</li>
<li>Consistently achieve revenue targets and performance metrics.</li>
<li>Effectively manage the sales pipeline to track opportunities and provide accurate revenue forecasts.</li>
<li>Maintain accurate records of client interactions and sales activities in the CRM system.</li></ul> 


Competencies and Qualifications
<ul>
<li>Minimum of 5 years of experience in sales or account management, preferably within the Chemicals, Materials, and Nutrition (CMN) industry in Saudi Arabia.</li>
<li>Proven track record of achieving results in B2B sales and business development utilising a consultative sales approach in Saudi Arabia, preferably within the Chemicals, Materials, and Nutrition (CMN) industry.</li>
<li>Excellent verbal and written communication style, with a creative and innovative flair.</li>
<li>Strong relationship-building skills, with experience in engaging stakeholders at various levels.</li>
<li>Bilingual in English and Arabic.</li>
<li>Established direct contacts and networks within the CMN industry in Saudi Arabia, facilitating access to potential clients and market insights.</li>
<li>Ability to meet or exceed personal sales targets consistently and report accurate sales and pipeline data on time.</li>
<li>Familiarity with CRM tools for managing sales activities, tracking opportunities, and maintaining client records.</li></ul> 


What will make you succeed at Frost &amp; Sullivan?

You need to be-
<ul>
<li>Wildly curious and entrepreneurial</li>
<li>Committed to customer success</li>
<li>A self-starter invested in your future</li>
<li>A persuasive communicator</li>
<li>Deeply Analytical</li>
<li>Excited about Disruptive Trends</li></ul> 


Benefits
<ul>
<li>A friendly work environment with an &lsquo;open door&rsquo; policy</li>
<li>A strong career path with growth opportunities.</li>
<li>Be part of a global team that strives for excellence, and fosters an Olympic spirit</li>
<li>Feed your intellectual curiosity by collaborating across all levels of the company across the globe</li>
<li>Global Recognition - President&rsquo;s Club &amp; Chairman&rsquo;s Club Awards</li>
<li>Continuous learning and coaching</li>
<li>Flexible work policy</li></ul> 


About Frost &amp; Sullivan

Frost &amp; Sullivan, the Transformational Growth Journey Company, has spent more than 60 years partnering with clients to develop transformational growth strategies by focusing on innovation and growth opportunities driven by disruptive technologies, mega trends, emerging markets and new business models. Today, more than ever before, companies must innovate, not only to survive, but thrive in the future. Our Growth Pipeline Management (GPM) system supports clients by identifying and evaluating new growth opportunities and serves as the foundation for continuous growth. This is your opportunity to be part of a revolutionary global team that truly inspires positive global changes by innovating to zero. Learn more about Frost &amp; Sullivan at www.frost.com 
Frost &amp; Sullivan is committed to a work environment free of all forms of discrimination. Frost &amp; Sullivan recruits and hires without regard to race, color, religion, gender, marital status, age, disability, national origin, veteran status, or sexual orientation</div>

Strategic Account Manager - Chemicals, Materials, and Nutrition

COGNNA

<div>COGNNA is seeking a Partner Enablement Manager to drive the success of our channel partner program across all partner types (Referral, Reseller, MSSP). This full-time role is both strategic and hands-on, responsible for fully owning partner onboarding and enablement; from initial training and certification to ongoing support and performance optimization.
Reporting directly to the Sales Director, you will empower partners with the knowledge, tools, and resources to market and sell COGNNA&rsquo;s cybersecurity solutions effectively.
The Partner Enablement Manager will design and execute enablement strategies, coordinate training programs, support deal registration, develop partner-sourced pipeline, track partner performance, and activate marketing assets to maximize partner-driven revenue.
The ideal candidate is a structured, proactive professional who can collaborate cross-functionally and maintain a data-driven approach to strengthen our partner ecosystem.
What You'll Do:<ul>
<li>
Partner Onboarding &amp; Training: Lead end-to-end onboarding for new partners, ensuring each Referral, Reseller, and MSSP partner is thoroughly educated on COGNNA&rsquo;s offerings and processes. Coordinate all partner training sessions and certification programs to equip partners with the necessary technical knowledge and credentials.</li>
<li>Enablement &amp; Ongoing Support: Serve as the primary point of contact for partner enablement. Provide hands-on support and guidance to partners, including assistance with the use of enablement tools such as the Partner Relationship Management portal (PRM) and CRM. Ensure partners have access to up-to-date sales collateral, product information, and resources needed to promote and sell COGNNA solutions successfully.</li>
<li>Deal Registration &amp; Pipeline Development: Oversee the partner deal registration process to ensure opportunities are captured and routed correctly through the PRM and CRM systems. Support partners in developing a healthy sales pipeline &ndash; assisting with lead registration, qualification, and handoff to the sales team. Work closely with partners on joint pipeline generation activities and ensure timely follow-up on partner-sourced leads and opportunities.</li>
<li>Performance Tracking &amp; Reporting: Monitor and analyze partner performance metrics, including deal volumes, conversion rates, revenue contribution, and training/certification completion. Track partner KPIs and use CRM/PRM data to generate regular performance reports. Identify trends and insights to improve the partner program, and communicate results and recommendations to Sales leadership.</li>
<li>Partner Program Strategy &amp; Operations: Continuously refine the partner program strategy and operational processes. This includes managing partner tiers and incentives (e.g. Referral commissions, Reseller discount levels) to drive partner engagement. Develop strategic initiatives to expand the partner network and increase partner-sourced revenue, while ensuring alignment of the partner program with COGNNA&rsquo;s overall sales goals. Collaborate with internal stakeholders (Sales, Marketing, Product, Operations) to optimize workflows for partner onboarding, deal registration, and co-selling.</li>
<li>Marketing Coordination &amp; Asset Activation: Work with the Marketing team to activate and distribute marketing assets for partner use. Enable partners to leverage COGNNA&rsquo;s marketing collateral and coordinate co-branded marketing initiatives such as webinars, events, or campaigns. Ensure that partners are empowered to generate leads and market COGNNA&rsquo;s solutions effectively by utilizing provided assets and participating in joint marketing efforts.</li>
</ul>
Requirements<ul>
<li>
Education &amp; Experience: Bachelor&rsquo;s degree in Business, Marketing, Cyber Security, IT, or related field. 5+ years of experience in channel partner management, partner enablement, or sales enablement roles.</li>
<li>Domain Knowledge: Proven track record of working with channel partners (resellers, distributors, MSSPs) in the technology, SaaS provider, or cybersecurity sector. Understanding of partner program dynamics and channel sales cycles is essential.</li>
<li>Tools Proficiency: Hands-on experience with CRM and partner management tools. Familiarity with HubSpot CRM and partner portals (PRM) such as Kiflo is highly valued. Ability to analyze data and generate reports from these systems.</li>
<li>Language Skills: Fluency in Arabic and English (written and spoken) is required.</li>
<li>Organizational Skills: Strong project management and organizational abilities. Detail-oriented and capable of managing multiple partner initiatives, trainings, and follow-up actions simultaneously.</li>
<li>Communication &amp; Collaboration: Excellent interpersonal and communication skills. Ability to train and present to partner teams, as well as coordinate with internal departments to drive partner success.</li>
</ul><h3 class="jobSectionHeader">Preferred Requirements</h3><ul>
<li>Industry Experience: Experience in the cybersecurity industry or B2B SaaS is a plus, with a strong understanding of cybersecurity solutions and the regional market landscape.</li>
<li>Partner Program Development: Demonstrated success in developing or scaling a partner program, including setting up incentive structures, tiered programs, or certification curricula.</li>
<li>Technical Aptitude: Comfortable with technical concepts related to cybersecurity solutions to effectively train partners (technical certification or background is a bonus).</li>
<li>Regional Insight: Familiarity with the Saudi and GCC markets for partnerships. Existing relationships or networks among regional IT/cyber security service providers, resellers, or MSSPs will be an advantage.</li>
</ul>
Benefits
 Why Join COGNNA?
 High-Impact Role &ndash; Shape how organizations adopt cutting-edge cybersecurity solutions that truly protect.
 On-Site Collaboration &ndash; Work closely with leadership, product, and sales teams from our Riyadh office.
 Performance Rewards &ndash; Competitive base salary plus commission tied to your impact on revenue growth.
 Ownership Mindset &ndash; Join our ESOP program and grow with COGNNA&rsquo;s success.
 Continuous Growth &ndash; Access to certifications, trainings, and opportunities to elevate your technical and sales expertise.
 Culture of Trust &ndash; We move fast, empower talent, and celebrate outcomes together.</div>

Partner Enablement Manager - Cybersecurity

BirdEye

<div>
 
 
 About the Role
 
 
 
 
 
 
 We are looking for a Merchant Enablement Manager to lead the onboarding and activation of merchants on BirdEye, our unified commerce platform that combines eCommerce and POS in one system.
 
 
 
 
 
 
 This role requires someone highly practical and hands-on, with strong understanding of:
 
 
 
 &bull;&nbsp;POS systems and retail operations
 
 
 &bull;&nbsp;eCommerce and digital selling
 
 
 &bull;&nbsp;Merchant behavior in the Saudi market
 
 
 &bull;&nbsp;Product thinking and translating merchant needs into system improvements
 
 
 &bull;&nbsp;Team leadership and scalable operational processes
 
 
 
 
 
 The primary mission is to ensure every merchant joining BirdEye becomes fully operational and successful from day one.
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull;&nbsp; Lead the end-to-end merchant enablement and onboarding strategy.
 
 
 &bull;&nbsp; Oversee merchant setup including branches, product catalogs, inventory, pricing, and permissions.
 
 
 &bull;&nbsp; Understand each merchant&rsquo;s business model and configure Birdai to fit their needs.
 
 
 &bull;&nbsp; Solve operational issues and ensure smooth merchant experience.
 
 
 &bull;&nbsp;&nbsp;Improve the merchant journey from onboarding to full activation.
 
 
 &bull;&nbsp;&nbsp;Support merchants during their early usage phase to ensure adoption and success.
 
 
 &bull;&nbsp;&nbsp;Gather merchant feedback and work closely with the product team to enhance platform features.
 
 
 &bull;&nbsp;&nbsp;Manage, support, and develop the enablement team.
 
 
 &bull;&nbsp;&nbsp;Build scalable processes and documentation for consistent merchant activation.
 
 
 &bull;&nbsp;&nbsp;Prepare reports and share insights with leadership.
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 Required Skills
 
 
 
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&bull;&nbsp;Strong understanding of POS systems and retail store operations.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&bull;&nbsp;Solid knowledge of eCommerce concepts and digital sales workflows.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Experience working with SaaS platforms.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Analytical thinking with the ability to interpret merchant data.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Excellent communication and team management skills.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Ability to translate merchant needs into actionable solutions.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Comfortable working with both technical and non-technical teams.
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 Qualifications
 
 
 
 One of the following or equivalent experience:
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull; Bachelor&rsquo;s degree in:
 
 
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&bull; Product Management
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Management Information Systems (MIS)
 
 
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Information Technology
 
 
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Business Administration
 
 
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&bull;&nbsp;Or relevant practical experience in RetailTech / SaaS
 
 
 &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&bull;&nbsp;3&ndash;6 years of experience in one or more of the following areas:
 
 
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&bull;&nbsp;eCommerce operations
 
 
 &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;POS or retail systems
 
 
 &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull; Merchant onboarding/enablement
 
 
 &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Product management or operational improvement
 
 
 &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Customer success in a tech environment
 
 
 
 
 
 ⸻
 
 
 
 
 
 
 Why Join BirdEye ?
 
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Work in a fast-growing RetailTech environment.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Direct impact on merchant success and platform adoption.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Join a dynamic team with room for leadership and growth.
 
 
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&bull;&nbsp;Contribute to a unified commerce platform shaping the future of retail.
 
 
 
 
</div>

Merchant Enablement Manager

Infosys

<div>
 
 
 Role: Business Development Executive- IT Services
 
 
 
 
 Domain-Financial Services
 
 
 
 
 Required Experience level: 4-6 years
 
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 Purpose of the Role:
 
 To perform competitor analysis for the segment of account, client introduction, provide analysis and ground intelligence, prepare customer maps of named customers, support the engagement manager in contract negotiations, to identify right contacts in the client organizations and to inform IBU/ HBU engagement manager about customer complaints on project delivery WITH THE OBJECTIVE OF leveraging Infosys' first-hand experience against competitors, demonstrating business value to the client, growing accounts and minimizing revenue leakage WITHIN the boundaries of company policies and guidelines.
 
 
 
 
 
 
 Areas of Responsibility
 
 
 
 
 1. Market Development:
 
 The Business Development Executive performs competitive analysis for the segment for his accounts (primary focus). S/He works with other ADS' for their analyses for a unified view across the segment for existing accounts. S/He proactively identifies the prospects within the client organization or clients within the same industry in order to enhance the market share.
 
 
 
 2. Customer Prospecting:
 
 The Business Development Executive provides client introductions and account context to help HBU Group Engagement Manager / Engagement Managers efforts in his account in order to open diverse service-lines (HBUs) in his account and increase HBU footprint in the account. S/He leads the Domain Solutions selling, Cross selling, new products, and Intellectual Property selling.
 
 
 
 3. Opportunity Identification and Qualification:
 
 The Business Development Executive provides analysis and ground intelligence regarding opportunities (including proactive opportunities) to the IBU Engagement Manager in order to engage with the client early and strategically.
 
 
 
 4. Proposal Development:
 
 The Business Development Executive is responsible for preparation of Proposal and SoWs through coordinating with different stakeholders such as Procurement, Legal and with multiple units working on the proposal. S/He performs quantitative analysis to arrive at the win-price recommended including HBU-split, and relevant competitor analysis in order to demonstrate business value to the client and maintain price premium.
 
 
 
 5. Proposal Negotiation and Closure:
 
 The Business Development Executive creates 'customer map' of named customers with potential / articulated objections to Infosys and recommend action, provides supporting data / analyses needed during negotiation, coordinate and take meeting notes in internal discussions with management for negotiation approach / approvals etc. in order to articulate business value and win the deal at the right price premium. S/He negotiates with Client Executes on the SoW.
 
 
 
 6. Contracting and MSA:
 
 The Business Development Executive supports the EM (learn on the job) by providing a business-led view on items of contract negotiations e.g. which clauses could prove difficult for the team on the ground to implement, what do our competitors usually allow in contracting, relevant information about the lead negotiators from the client etc. in order to understand Infosys' position on such matters. S/He has the authority to make decisions on the deal through appropriate discounts.
 
 
 
 7. Account Planning and Review:
 
 The Business Development Executive prepares the plan with guidance from Engagement Manager in order to grow the account as per plan.
 
 
 
 8. Account Mining:
 
 The Business Development Executive identifies the right contacts in the client organization; secures meeting with the clients concerned; sets appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions); anchors meetings and closes any opportunities generated. S/He partners and keeps check for active participation from HBUs / Partners concerned; provides account context (includes topics to avoid), suggests roles and responsibilities for ongoing client interactions, and conducts a first-review of meeting materials in order to grow the account by positioning Infosys strategically and as an existing trusted partner. S/He Identifies and pursues opportunities with different departments / buyers within the client organization in order to expand the Infosys footprint.
 
 
 
 9. Account Operations:
 
 The Business Development Executive follows up with the client to sign SOWs and uploads to OMS; follows up with client to release undisputed payments (AR). S/He identifies the right list of clients for CSAT and follows up with client if necessary for CSAT and ELF; in order to minimize revenue leakage for services delivered and enhance client satisfaction.
 
 
 
 10. Relationship Management:
 
 The Business Development Executive informs the IBU EM about customer complaints about project executions across IBU delivery and HBUs, as well as negotiations on MSAs and SOWs (which the Commercial Manager leads); sets up meetings and sets the right expectations; recommends public engagements / conferences / Infosys events that the client and Infosys can jointly benefit from. S/He gets the clients to participate in events and conferences of mutual benefit; sets up periodic reviews with important customer stakeholders per the pre-agreed format. S/He undertakes expectation setting with individual clients (who can be influenced) before the Account relationship review document is presented formally, publishing of action items and tracking to closure.
 
 
 
 11. Merger and Acquisition:
 
 The Business Development Executive provides account specific competitor and opportunity analyses to EM in order to help validate the business case. Knowledge, Skills required for the role Knowledge: Basics of outsourcing, cost &amp; revenue drivers for an IT organization, Business case creation, Financial ratios and analysis (IRR, NPV, ROCE etc.), and statistical analysis (regression, correlation, mean, median, mode, frequency distributions). Skills: Ability to learn quickly regarding the business processes of the client, Infosys' processes, and service lines. Excellent analytical and presentation skills. The ability to display initiative and work in an unstructured environment is a must.
 
</div>

Business Development Executive- IT Services

Lendo | ليندو

<div>
 
 
 About Us:
 
 
 
 
 
 
 At Lendo, we are a fast-growing FinTech company on a mission to transform the financial landscape in Saudi Arabia. Through our innovative digital lending platform, we empower businesses by offering fast, secure, and transparent access to finance. As we continue to grow, we are seeking a talented Relationship Manager to join our team and play a pivotal role in building and nurturing client relationships. If you&rsquo;re passionate about client engagement, business development, and providing tailored financial solutions in a dynamic environment, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Client Relationship Management:
 
 
 <ul>
 <li>
 Maintain a deep knowledge of Lendo&rsquo;s products and services, staying updated on new offerings and industry trends.
 </li>
 <li>
 Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
 </li>
 <li>
 Conduct regular site visits and e-meetings with clients to maintain engagement and support.
 </li>
 </ul>
 
 
 Business Development:
 
 
 <ul>
 <li>
 Research and pursue new business opportunities to expand Lendo's client portfolio.
 </li>
 <li>
 Identify and evaluate potential clients to assess compatibility with Lendo&rsquo;s products and services.
 </li>
 <li>
 Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.
 </li>
 </ul>
 
 
 Client Needs Assessment &amp; Solution Provision:
 
 
 <ul>
 <li>
 Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
 </li>
 <li>
 Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
 </li>
 <li>
 Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.
 </li>
 </ul>
 
 
 Sales &amp; Revenue Generation:
 
 
 <ul>
 <li>
 Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
 </li>
 <li>
 Track and report on client engagement and revenue performance, providing insights to the sales team.
 </li>
 </ul>
 
 
 Problem Resolution &amp; Client Satisfaction:
 
 
 <ul>
 <li>
 Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
 </li>
 <li>
 Foster long-term loyalty and trust with clients by providing consistent, reliable support.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
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 Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
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 Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
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 Ability to manage multiple accounts and prioritize workload effectively.
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 Analytical mindset with a proactive approach to identifying and solving client issues.
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 Goal-oriented, with a track record of meeting or exceeding revenue targets.
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Relationship Manager

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