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client experience manager

Kering

<div></div><div><div>Summary</div>
ABOUT SAINT LAURENT<br>
<br>
Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury pr&ecirc;t-&agrave;-porter in a 1966 collection called &lsquo;Rive Gauche&rsquo;, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.<br>
In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.<br>
Today, Saint Laurent collections include women&rsquo;s and men&rsquo;s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.<div></div><div>
Job Description</div><div>
Role</div><div></div><div>
Under the leadership of Regional Director, also with the collaboration of the EMEA training manager, your role is to support the performance of Middle Eastern markets (UAE, Qatar, Kuwait, Saudi Arabia, Bahrein, Turkey), developing the retail teams&rsquo; skills and tools through training programs aligned with the brand vision and local needs.</div><div>
You oversee the execution of the Saint Laurent client experience and its evaluation, the selling skills of client advisors, the onboarding journey of newcomers, the roll out of product training initiatives and you support the digital and omnichannel transformation of the business.</div><div>
Your working time is 80% in stores, including intense travels across borders.</div><div></div><div>
Missions</div><div></div><div>
1. Roll out tailored training programs to support Middle Eastern market</div><ul><li><div>
Together with the Regional Director, identify local needs and roll out customized action plans to support stores performances</div></li><li><div>
Collaborate with the EMEA training manager to build and provide effective tools for stores to drive results</div></li><li><div>
Partner with Store Directors and Training Ambassadors, to deliver trainings in line with local needs</div></li><li><div>
Be the ambassador of the brand&rsquo;s key messages through the stores team, and develop their selling skills</div></li></ul><div></div><div>
2. Implement a strong and consistent client experience within the market</div><ul><li><div>
Roll out the Saint Laurent client experience, and oversee the its evaluation&rdquo; by partnering with store directors and taking actions from results</div></li><li><div>
Roll out the seasonal collections &amp; products training programs</div></li><li><div>
Provide a consistent onboarding to all newcomers</div></li><li><div>
Develop and animate a Training Ambassadors community</div></li><li><div>
Partner with the Client team, to support clienteling initiatives</div></li><li><div>
Collaborate with the operations team to facilitate the integration of omnichannel tools</div></li></ul><div></div><div>
3. Drive the training performance and impact on KPIs</div><ul><li><div>
Monitor the performance of all training programs, with a strong focus on the &ldquo;client experience evaluation&rdquo;</div></li><li><div>
Ensure a seamless integration of the e-learning content</div></li></ul><div></div><div>
Profile</div><ul><li><div>
Relevant experience in luxury retail with a management experience</div></li><li><div>
Strong retail business orientation and understanding of client experience</div></li><li><div>
Excellent communication and interpersonal skills</div></li><li><div>
High facilitation, coaching and teamwork skills</div></li><li><div>
Excellent organization and ability to multi-task</div></li><li><div>
Agile and confident with digital devices and back-office software</div></li><li><div>
Local language and English speaker</div></li><li><div>
Positive attitude, enthusiastic and passionate about Saint Laurent</div></li></ul><div></div><div><i>
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.</i></div><div></div><div>
Job Type</div>
Regular<div></div><div>
Start Date</div>
2025-11-01<div></div><div>
Schedule</div>
Full time<div></div><div>
Organization</div>
LUXURY FASHION GULF L.L.C.</div>

SAINT LAURENT Field Trainer

Saint Laurent

<div>
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 ABOUT SAINT LAURENT
 <br/>
 <br/>
 Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury pr&ecirc;t-&agrave;-porter in a 1966 collection called &lsquo;Rive Gauche&rsquo;, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.
 <br/>
 In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.
 <br/>
 Today, Saint Laurent collections include women&rsquo;s and men&rsquo;s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Role
  <br/>
  <br/>
 </strong>
 Under the leadership of Regional Director, also with the collaboration of the EMEA training manager, your role is to support the performance of Middle Eastern markets (UAE, Qatar, Kuwait, Saudi Arabia, Bahrein, Turkey), developing the retail teams&rsquo; skills and tools through training programs aligned with the brand vision and local needs.
 <br/>
 <br/>
 You oversee the execution of the Saint Laurent client experience and its evaluation, the selling skills of client advisors, the onboarding journey of newcomers, the roll out of product training initiatives and you support the digital and omnichannel transformation of the business.
 <br/>
 <br/>
 Your working time is 80% in stores, including intense travels across borders.
 <br/>
 <br/>
 <strong>
  Missions
  <br/>
  <br/>
 </strong>
 1. Roll out tailored training programs to support Middle Eastern market
 <br/>
 <br/>
 <ul>
  <li>
   <p>
    Together with the Regional Director, identify local needs and roll out customized action plans to support stores performances
   </p>
  </li>
  <li>
   <p>
    Collaborate with the EMEA training manager to build and provide effective tools for stores to drive results
   </p>
  </li>
  <li>
   <p>
    Partner with Store Directors and Training Ambassadors, to deliver trainings in line with local needs
   </p>
  </li>
  <li>
   <p>
    Be the ambassador of the brand&rsquo;s key messages through the stores team, and develop their selling skills
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 2. Implement a strong and consistent client experience within the market
 <br/>
 <br/>
 <ul>
  <li>
   <p>
    Roll out the Saint Laurent client experience, and oversee the its evaluation&rdquo; by partnering with store directors and taking actions from results
   </p>
  </li>
  <li>
   <p>
    Roll out the seasonal collections &amp; products training programs
   </p>
  </li>
  <li>
   <p>
    Provide a consistent onboarding to all newcomers
   </p>
  </li>
  <li>
   <p>
    Develop and animate a Training Ambassadors community
   </p>
  </li>
  <li>
   <p>
    Partner with the Client team, to support clienteling initiatives
   </p>
  </li>
  <li>
   <p>
    Collaborate with the operations team to facilitate the integration of omnichannel tools
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 3. Drive the training performance and impact on KPIs
 <br/>
 <br/>
 <ul>
  <li>
   <p>
    Monitor the performance of all training programs, with a strong focus on the &ldquo;client experience evaluation&rdquo;
   </p>
  </li>
  <li>
   <p>
    Ensure a seamless integration of the e-learning content
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <strong>
  Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <p>
    Relevant experience in luxury retail with a management experience
   </p>
  </li>
  <li>
   <p>
    Strong retail business orientation and understanding of client experience
   </p>
  </li>
  <li>
   <p>
    Excellent communication and interpersonal skills
   </p>
  </li>
  <li>
   <p>
    High facilitation, coaching and teamwork skills
   </p>
  </li>
  <li>
   <p>
    Excellent organization and ability to multi-task
   </p>
  </li>
  <li>
   <p>
    Agile and confident with digital devices and back-office software
   </p>
  </li>
  <li>
   <p>
    Local language and English speaker
   </p>
  </li>
  <li>
   <p>
    Positive attitude, enthusiastic and passionate about Saint Laurent
    <br/>
    <br/>
   </p>
  </li>
 </ul>
 <em>
  Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
  <br/>
  <br/>
 </em>
 <strong>
  Job Type
  <br/>
  <br/>
 </strong>
 Regular
 <br/>
 <br/>
 <strong>
  Start Date
  <br/>
  <br/>
 </strong>
 2025-11-01
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 LUXURY FASHION GULF L.L.C.
</div>


Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One-to-One Client Meetings:
  </li>
  <li>
   Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
  </li>
  <li>
   Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
  </li>
  <li>
   Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
  </li>
  <li>
   Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
  </li>
  <li>
   Client Experience Management:
  </li>
  <li>
   Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
  </li>
  <li>
   Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
  </li>
  <li>
   Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
  </li>
  <li>
   Collect and analyze client feedback to continuously enhance the luxury experience.
  </li>
  <li>
   Exclusive Client Events:
  </li>
  <li>
   Support the organization of exclusive client events within Salon Priv&eacute;.
  </li>
  <li>
   Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
  </li>
  <li>
   Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
  </li>
  <li>
   Monitor and forecast an accurate marketing and event budget.
  </li>
  <li>
   Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
  </li>
  <li>
   Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
  </li>
  <li>
   Collaboration and Support:
  </li>
  <li>
   Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
  </li>
  <li>
   Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
  </li>
  <li>
   Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
  </li>
  <li>
   Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
  </li>
  <li>
   Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
  </li>
  <li>
   A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
  </li>
  <li>
   Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
  </li>
 </ul>
</div>


Client Development Specialist - Dubai Mall

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Key Responsibilities:
</b></p><div><ul><li><b>One-to-One Client Meetings:
</b></li></ul><ul><li>Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
</li><li>Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
</li><li>Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
</li><li>Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
</li></ul><ul><li><b>Client Experience Management:
</b></li></ul><ul><li>Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
</li><li>Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
</li><li>Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
</li><li>Collect and analyze client feedback to continuously enhance the luxury experience.
</li></ul><ul><li><b>Exclusive Client Events:
</b></li></ul></div><div><ul><li>Support the organization of exclusive client events within Salon Priv&eacute;.
</li><li>Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
</li><li>Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
</li><li>Monitor and forecast an accurate marketing and event budget.
</li><li>Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
</li><li>Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
</li></ul></div><div><ul><li><b>Collaboration and Support:
</b></li></ul><ul><li>Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
</li><li>Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
</li><li>Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
</li></ul></div></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
</li><li>Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
</li><li>Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
</li><li>Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
</li><li>A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
</li><li>Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Seddiqi Holding

<div>
 <p>
  Seddiqi Holding is a Family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business includes Ahmed Seddiqi, Seddiqi Properties, Swiss Watch Services and Mizzen.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking to hire a
  <strong>
   Coordinator - Customer Experience
  </strong>
  who will be responsible for providing administrative support to CX deliverables and coordinating with the different departments within the company on various activities including client gifting, stock management and replenishment for gifts, stationary, and ensures accurate recording of all information.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Coordinates with the Marketing department to have complete information related to social media posts, events or small-scale gatherings in boutiques and brief the team accordingly to be ready for client enquiries.
  </li>
  <li>
   Collaborates with all departments to ensure timely communication and consolidation of data and requirements.
  </li>
  <li>
   Participates in the implementation and execution of department directives, initiatives and programs (i.e. team building, internal staff meetings, trainings, etc.
  </li>
  <li>
   Coordination for cakes, flowers, special gifting suppliers and ensure delivery at the right time to clients.
  </li>
  <li>
   Manage all invoicing of gifts from all suppliers.
  </li>
  <li>
   Handle exception request from the boutiques and coordinate approval from line manager.
  </li>
  <li>
   Manage the logging and storage of CRM customer cards received from the different branches and perform quality check on them and have them ready for any claim on privacy.
  </li>
  <li>
   Monitor Logging of data related to client celebrations by colleagues, report consolidation, ensuring that all the top clients are getting the right recognition via coordinating with boutique managers prior to dates.
  </li>
  <li>
   Invoice gifts that are allocated for celebrations against recipient records.
  </li>
  <li>
   Managing the inventory of the compensation gifts and of the retention gift.
  </li>
  <li>
   Coordinating with Couriers to facilitate delivery to clients for service recovery in case of complaints.
  </li>
  <li>
   Liaises with logistics Department on deliveries to the different POS.
  </li>
  <li>
   Create trackers for important KPIS not available in the native systems.
  </li>
  <li>
   Liaise with all other department for any needed information for smooth operation.
  </li>
  <li>
   Performs random checks against customer related standards internally or with the customer facing colleagues against agree on list of findings. (e.g. gift reaching clients, client eligibility for gift requests.)
  </li>
  <li>
   Assist with Dubai Watch Week related activities and coordination.
  </li>
  <li>
   Review and regularly update contact details and location listings on our websites, malls websites and principal brands websites to ensure consistency of message for customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In order to be successful in this role, you should have:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree or equivalent.
  </li>
  <li>
   1-3 years job related experience.
  </li>
  <li>
   Excellent written and verbal communication skills.
  </li>
  <li>
   Basic understanding of database concepts
  </li>
  <li>
   Knowledge of prioritization, managing workload effectively.
  </li>
  <li>
   Familiarization with statistical tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    If you are ready for your next challenge, Apply Now!
   </em>
  </strong>
 </p>
</div>


Coordinator - Customer Experience

International Free Zone Authority | IFZA

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 The role of a Client Experience Agent &ndash; Reception revolves around being the first point of contact as well as a thorough, trustworthy link between the Finance Department and the Reception as well as the client, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, customer driven, proactive and &lsquo;switched on&rsquo; personality with ability to work well under pressure in a fast-paced environment while maintaining extremely high accuracy and excellent attention to detail.
 <br/>
 <br/>
 <strong>
  Main Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acting as a first point of contact at IFZA Reception for Professional Partners, Clients, and visitors
  </li>
  <li>
   Supporting the smooth running of the IFZA HQ reception, where all aspects of the client experience are delivered to the highest level
  </li>
  <li>
   Maintaining excellent knowledge of IFZA&rsquo;s products and services to efficiently address any queries or concerns from Professional Partners and Clients
  </li>
  <li>
   Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
  </li>
  <li>
   Providing various client services including but not limited to document collections and submissions, attestation, mail-management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
  </li>
  <li>
   Maintaining confidentiality of client data ensuring no sensitive information is disclosed
  </li>
  <li>
   Preparing, coordinating, and tracking both internal and external document shipments
  </li>
  <li>
   Maintaining professional image and high standards of grooming
  </li>
  <li>
   Building and maintaining effective working relationships whilst promoting the company culture and values
  </li>
  <li>
   Performing other job-related duties as assigned by Management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent verbal and written communication skills in English, knowledge of additional foreign language will be an advantage
  </li>
  <li>
   Excellent communication and interpersonal skills, knowledge of telephone etiquette
  </li>
  <li>
   Customer focus and adaptability to different personality types
  </li>
  <li>
   Excellent active listening and problem-solving skills
  </li>
  <li>
   Intermediate computer literacy is required e.g., MS Office
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   International team (over 50 nationalities)
  </li>
  <li>
   24 annual leave days
  </li>
  <li>
   Annual flight home
  </li>
  <li>
   Life insurance plan
  </li>
  <li>
   Medical insurance plan (with the option to upgrade at your own cost)
  </li>
  <li>
   Invitations to participate in various company functions, staff events, and department team building events
  </li>
  <li>
   Opportunities to learn, develop and grow with the organization
  </li>
  <li>
   Being part of a motivated team and Moving-Forward-Company-Culture
   <br/>
   <br/>
  </li>
 </ul>
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</div>


Client Experience Agent - Reception

Audemars Piguet

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
 <br/>
 <br/>
 If this journey inspires you, come chart your own path within our family and let&rsquo;s continue creating the extraordinary. Together, let's write the next chapter of your career!
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 AP Brand and Watch Industry Proficiency
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrate mastery of AP brand fundamentals, our rich history and heritage, as well as the specificities of our products and services, providing expert knowledge to clients
  </li>
  <li>
   Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
   <br/>
   <br/>
  </li>
 </ul>
 Client Experience
 <br/>
 <br/>
 <ul>
  <li>
   Provide a welcoming atmosphere that conveys warmth, courtesy, elegance and simplicity while taking care of clients&rsquo; well-being and actively listening to their needs, offering personalized service
  </li>
  <li>
   Act as the client's primary point of contact, coordinating all appointments and ensuring seamless transitions throughout their visit
  </li>
  <li>
   Ensure all clients are comfortable during their stay, providing refreshments according to the AP guidelines and offering assistance with any requests
  </li>
  <li>
   Anticipate colleagues' needs and proactively assist with any concerns
  </li>
  <li>
   Respond to client feedback, both positive and negative, with a focus on continuous improvement
  </li>
  <li>
   Continuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retail
   <br/>
   <br/>
  </li>
 </ul>
 Team relations
 <br/>
 <br/>
 <ul>
  <li>
   Foster open and professional communication with the team to ensure a cohesive, productive and professional team environment
  </li>
  <li>
   Maintain a positive and supportive attitude towards team members, serving as a role model for client experience and service excellence
  </li>
  <li>
   Keep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met, and to resolve any issues that may arise
   <br/>
   <br/>
  </li>
 </ul>
 Business Performance and Development
 <br/>
 <br/>
 <ul>
  <li>
   Contribute to the achievement of monthly and yearly KPIs through exceptional hospitality and service
  </li>
  <li>
   Continuously seek ways to increase sales and improve the client experience, working collaboratively with your team
  </li>
  <li>
   Participate in training and development programs to enhance hospitality and service skills, and to stay up-to-date with industry trends and competitor offerings
  </li>
  <li>
   Continuously seek ways to enhance the AP brand and its reputation, both internally and externally
  </li>
  <li>
   Actively contribute to the success of the boutique and the AP brand, taking ownership and pride in all aspects of the role
  </li>
  <li>
   Participate in team meetings and events, contributing to the success and cohesion of the team
   <br/>
   <br/>
  </li>
 </ul>
 Operational Excellence
 <br/>
 <br/>
 <ul>
  <li>
   Ensure compliance with all AP company policies, procedures, and guidelines, including security and safety protocols
  </li>
  <li>
   Manage the boutique's client appointment&rsquo;s schedule, ensuring all appointments are efficiently scheduled and managed through AP platforms
  </li>
  <li>
   Utilize the CRM system to manage client information, appointments, and transactions, ensuring it&rsquo;s clean and accurate management, guaranteeing safe handling and storage of all client-related information, and taking appropriate measures to comply with AP&rsquo;s data protection regulations
  </li>
  <li>
   Maintain accurate records of client interactions, preferences, and purchases, utilizing this information to enhance the client experience
  </li>
  <li>
   Collaborate with the sales team to ensure seamless transitions between appointments and sales interactions
  </li>
  <li>
   Identify and resolve operational issues, escalating as needed to management
  </li>
  <li>
   Maintain the boutique's cleanliness and appearance throughout the day, ensuring it meets AP standards
  </li>
  <li>
   Continuously seek ways to improve operational efficiency and effectiveness, sharing insights and ideas with the team
   <br/>
   <br/>
  </li>
 </ul>
 Ensure that all actions, transactions, and decisions are in line with AP company practices and legal requirements. Work with transparency, integrity and respect for people and company property. Take accountability for all your actions
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Emirati National is a mandatory requirement for this position
  </li>
  <li>
   Minimum 2 years of experience in a similar position
  </li>
  <li>
   Experience in luxury watch industry is a plus
  </li>
  <li>
   Previous experience in managing client relationships and client experience in a luxury retail environment, provide top quality service and handle complaints effectively
  </li>
  <li>
   Fluent English language skills are a must, Arabic a plus
  </li>
  <li>
   Great sense of initiative
  </li>
  <li>
   Excellent interpersonal and organizational skills
  </li>
  <li>
   Excellent customer management skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
 <br/>
 <br/>
 Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
</div>


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