account manager

key account manager

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customer service executive

customer service representative Jobs in Dubai

customer service representative

client experience manager

Mashreq Corporate & Investment Banking Group

MashreqBankDESCRIPTION1Job TitleAssistant Relationship Manager, Digital Portfolio ,NeoBizDepartmentBusiness BankingDirect SupervisorArea Manager - NEOBizJob Number2 Job PurposeTo support the portfolio of Mashreq NEOBiz clients with personalized and standardized service and also manage the overall service and operational quality across the Mashreq NEOBiz portfolio assigned.The job holder is required to enhance Mashreq NEOBiz sales and promote the cross selling of bank products to existing and potential priority clients through various marketing efforts.3 DimensionsOperating BudgetNumber of Staff1Capital Exp. BudgetOtherRelationship managementWork closely with Relationship Managers and Regional Area Managers to identify desired service levels. Work on projects with Client Experience Manager or Governance as required to improve and standardize overall client services across all channels and contribute to developing and implement agreed actions Responsible to drive and ensure all requests are received and processed digitally first.Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from sales channels.Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, RMs or directly from customers.Provide regular feedback to Product Managers on process / service related issues.Meeting the service standards and turnaround time s outline with SLA.Risk management and GovernanceAssist the Relationship Manager to conduct proper KYC and fulfil the compliance requirement on KYC, and other regulated activities such as insurance and investment.Actively participate and contribute to reduce Rejects and Referrals on all products sourced by Relationship Managers, by acting as a checker and providing feedback.Ensure expired and overdue KYC, Visa, Passport, Emirates are updated on a timely basis.Represent Mashreq NEOBiz in liaising with audit for operational issues/ working with Relationship Managers in rectifying all audit objections and queries. Ensure excellent quality of KYC is maintained on all Mashreq NEOBiz clients including regular annual reviews of turnover and nature of transactions. Pending reviews to be completed on a project basis Conduct regular reviews for the smooth functioning of SLAs and operational standards. Initiate necessary amendments as and when required. Administration &amp; ReportingEnsure client records and transactions are recorded/processed on the system in a timely/accurate manner. Assist the Relationship Manager to conduct proper KYC and fulfil the compliance requirement on KYC, and other regulated activities such as insurance and investment.Share RM wise NPS/ Complaint verbatim on a weekly basis as per service pack to Relationship Managers and Area Manager and gather feedback and conduct service recovery callsEnsure effective handling of customer complaints/inquiries for Mashreq NEOBiz Clients.Monitor customer feedback to ensure Mashreq NEOBiz standards are met at all levels. Drive CRM usage at frontline for respective team, act as CRM champion and ensure all customer interactions (Complaints, Service Request etc) are appropriately recorded in CRM, check by way of sample. Provide bi-weekly feedback to Manager Customer Experience as per  Service Pack  Governance and AuditSupport Relationship Managers with KYC, FATCA and to have updated client information.Assist with effective implementation of all audit recommendations and procedures as advised by Senior ManagementRefer all matters of non-routine nature to appropriate superiors.Ensure timely follow up with RM for margin calls and follow the corrective action by advising the CAU manager for liquidation of the shares.To manage and monitor the authenticity of the applications and other credit facilities by pre-screening and process where applicable the applications / requests effectively ensuring that all financial and non-financial parameters are adhered with proper signoff at every stage.Identify anomalies in lodgment, pledging or withdrawal process and highlighting such anomalies to the unit management for onward follow-up / procedural change.Area ManagersHandle all customer queries that have been escalated to an Area Manager for intervention, ensure these are logged in CRM and conduct independent investigation and propose to Area Manager course and suggested actionAct as Employee Engagement coordinator for dedicated Area Managers.Document and share (as per format provided) any feedback from frontlineAlternate ChannelsStrategize on how to increase penetration of alternate channel usage within teams Help with any ad-hoc outbound calling exercises as designated periodically by Manager client experience100% Instant Debit Card &amp; Cheque Books to be issuedRemittance / CASA / Credit Card/ Insurance / Investment Reject Rates to be under 5% Champion at least two service campaigns when launched.Support RM to resolve all customer issues.Operating Environment, Framework and Boundaries, Working RelationshipsTo ensure that a consistently high level of relationship management customers services is maintained and thus contributing positively to the image of the Bank.Contribute to effective training and development of staff if is required.Ensure mails received from all the teams addressed to processing department are sent on a timely basis.Ensure all acknowledgement received processing department from are appropriately filed.Ensure all filing cabinets are locked at the end of day and all obsolete files / registers are regularly sent for archiving.Keep the work area clean and tidy.Problem SolvingThe ARM will have to deal with unstructured and complex customer problems related to the Bank (not restricted to the Center).Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.Decision Making Authority &amp; ResponsibilityThe ARM will be empowered to take decision on financial and non financial issues of the customer.ARM will be empowered to put forth recommendations for changes in processes which may lead to reduction in cycle time, cost reduction and customer satisfaction.Thorough knowledge of products, services policies and processes of retail banking in Mashreqbank.The job holder will have to possess the following skills:Problem solving skills.Communication skills.Interpersonal skills.Ability to work under pressure.Computer literacy.The job holder should have completed his high school, university graduates are better to have. They should have 2-3 years banking experience or experience in any other.

Assistant Relationship Manager

Invespy

<p><b>Job Summary:</b></p><p>As an Account Executive in our dynamic team, you will play a pivotal role in driving client success and ensuring highest level of team collaboration. You will be responsible for managing a portfolio of accounts, understanding clients' business objectives, and developing tailored marketing strategies to meet and exceed their goals.</p><p><b>Responsibilities:</b></p><p><b>Client Relationship Management: </b></p><ul><li>Support the team in fulfilling client needs and objectives by ensuring given deadlines are achieved.</li><li>Monitor and measure client satisfaction and keep the line manager updated.</li></ul><p><b>Campaign Execution:</b></p><ul><li>Oversee the execution of marketing campaigns, ensuring they are implemented effectively and on schedule.</li><li>Coordinate with internal teams, including creative, content, and analytics, to deliver high-quality deliverables.</li></ul><p><b>Team Collaboration: </b></p><ul><li>Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery of services and alignment with company objectives.</li></ul><p><b>Strategic Account Planning:</b></p><ul><li>Follow the strategic planning process in line with the line manager.</li></ul><p><b>Operations: </b></p><ul><li>Prepare project status reports, estimates &amp; billing.</li><li>Crafting and distributing conference reports and meeting agendas, helping with meeting prep.</li></ul><p><b>Financial Management:</b></p><ul><li>Ensure adherence to account budgets, forecasts, and financial reporting.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1-2 years of UAE experience in digital marketing or account management role with an agency or Real Estate industry</li><li>The ability to effectively manage and prioritize multiple projects at once.</li><li>Excellent writing and presentation skills.</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have advertising agency experience?</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Client Services Executive - ADVERTISING AGENCY EXPERIENCE IS A MUST

XM Radio

<div><div><div><b>Kazakh-Speaking Client Relations Manager<br>
</b></div><div></div><br>
<div><b>The Role:</b></div><div></div><div><br>
We are looking for a passionate and self-motivated professional to join our Client Relations team.</div></div>
<div><div><h3 class="jobSectionHeader"><b>The main responsibilities of the position include:</b></h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients.</li><li>
Responsible for activating new client leads and following up with potential clients.</li><li>
Handle client inquiries and ensure that high level service is provided.</li><li>
Perform personal clientele analysis and take actions as required.</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients.</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures.</li><li>
Provide suggestions on system enhancements.</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development.</li><li>
Contribute to the team effort by achieving targeted results.</li><li>
Cooperate effectively with other departments as necessary.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Main requirements:</b></h3><ul><li><ul><li>
Degree in any business-related field.</li><li>
Client handling experience in the financial services sector will be considered an advantage.</li><li>
Fluent Kazakh speaker with excellent oral and written skills in English.</li><li>
Reliable, with integrity of character.</li><li>
Outstanding communication and interpersonal skills.</li><li>
Dynamic, innovative and target oriented.</li><li>
Strong computer literacy.</li><li>
Valid work permit required.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefit from:</b></h3><ul><li><ul><li>
Attractive remuneration package plus performance related reward</li><li>
Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>The Hiring Experience: What Awaits You</b></h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition and Your Future Team</li><li>
Show Your Skills &ndash; Live Technical Session</li></ul></li></ul></div></div><br>
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All applications will be treated with strict confidentiality!</b></div></div><br>
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Kazakh-Speaking Client Relations Manager

Client of Talent Bridge HR Consultancy Dubai

<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>Location:</strong> Muhaisnah 1, Dubai, United Arab Emirates<br>
<strong>Industry:</strong> Healthcare / Patient Services / Hospitality<br>
<strong>Reports To:</strong> Hospital Administration / Foundation Leadership<br>
<strong>Salary (tax-free):</strong> Please fill in your expectation in the application</p>
<p> <strong>Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai</strong> </p>
<p> <strong>About the Role:</strong> <br>
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a <strong>Patient Experience Manager</strong> to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.</p>
<p>This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.</p>
<p> <strong>Key Responsibilities</strong> </p>
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
<p> <strong>Candidate Requirements</strong> </p>
<ul>
 <li>Proven track record in a <strong>similar role</strong> within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
<p> <strong>Benefits &amp; Compensation</strong> </p>
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
<p> <strong>Similar Job Titles in Dubai</strong> </p>
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

Hermès

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  ROLE SUMMERY
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   As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand&rsquo;s values and standards.
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   Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients&rsquo; needs and elevating the overall shopping experience
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  Responsibilities
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   Greet and warmly welcome clients, creating a comfortable and inviting environment
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   Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
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   Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
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   Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
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   Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
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   Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
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   Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
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   Keep records of the regular clients&rsquo; preferences, interactions, and feedback in line with client relationship management practices
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   Act as a brand ambassador, embodying the brand&rsquo;s values and maintaining an approachable and elegant demeanor
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   Ensure that all service-related guidelines and brand standards are consistently followed
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   Build strong and enduring relationships with clients to encourage repeat visits
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   Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&amp;B
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   Continuously learn about clients&rsquo; evolving preferences to provide personalized assistance that makes them feel valued and understood
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   Provide the information about the mall, store services and significant cultural events in the city
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  MEASURES OF SUCCESS
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   Operational Efficiency and Excellence &ndash; traffic and waiting time management
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   Product and Brand Expertise &ndash; Deeply understands the brand&rsquo;s heritage, values, and products to educate and inspire clients
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   Seamless waiting experience &ndash; adherence to service-level expectations
  </li>
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   Collaboration and team support &ndash; feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
  </li>
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   Consistency in maintaining and organizing client-facing areas
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  <li>
   Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)
  </li>
 </ul>
</div>


Customer Experience Executive - Dubai Mall

Knowledge E

<p>Are you passionate about delivering exceptional service to stakeholders, managing product renewals, and building strong relationships with agents? We re looking for a <strong>Client Excellence Executive</strong> to support our sales operations.</p>
<p> <strong>The role</strong> </p>
<p>Sitting in our Client Excellence team, you will support our account managers with partner product renewals, ensuring smooth sales operations, as well as build relationships and collaborate with agents, promoting our in-house offerings. Some of your responsibilities will include:</p>
<ul>
<li>Manage the renewal of subscriptions from existing clients in a given territory, liaising with the account managers</li>
<li>Review pending orders, specific client requests, and any relevant issues the clients might face</li>
<li>Support the account managers to ensure a successful client onboarding for new clients</li>
<li>Support the account managers to ensure a successful set-up/ implementation of new subscriptions for existing clients</li>
<li>Contact providers for any pricing, training and marketing enquiries</li>
<li>Build and maintain strong relationships with agents representing our in-house products, acting as their key point of contact for support, updates, and strategic alignment</li>
<li>Provide agents with the necessary tools, training, and resources to effectively promote and represent our products in the market</li>
<li>Support the client excellence team with CRM projects and other special projects</li>
</ul>
<p> <strong>You are</strong> </p>
<p>A highly organised, dependable, and collaborative team player, committed to supporting both clients and internal stakeholders with a proactive and solution-oriented mindset</p>
<p> <strong>Minimum job qualifications</strong> </p>
<ul>
<li>Minimum of 3 years professional experience</li>
<li>Proven ability to build and maintain strong, long-term professional relationships with clients, partners, or stakeholdersExperience in working with CRM systems</li>
<li>Exceptional verbal and written communication skills</li>
<li>Ability to manage complex renewals and tricky situations</li>
<li>Proactive and a problem solver</li>
</ul>
<p> <strong>Desired extras</strong> </p>
<ul>
<li>Professional experience within the publishing, higher education or training sector</li>
<li>Arabic speaker</li>
</ul>
 
 
 
 
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Client Excellence Executive

Explore 9495+ Client experience manager in Dubai this November. Find roles across top companies and apply now to boost your career.

9495 client experience manager jobs IN Dubai

Assistant Relationship Manager

Client Services Executive - ADVERTISING AGENCY EXPERIENCE IS A MUST

Kazakh-Speaking Client Relations Manager

Patient Experience Manager

Customer Experience Executive - Dubai Mall

Customer Experience Executive - Dubai Mall

Client Excellence Executive