customer service representative Jobs in Dubai

customer service representative

account manager

key account manager

client relationship manager Jobs in Dubai

client relationship manager

customer experience consultant Jobs in Dubai

customer experience consultant

client experience manager

Invespy

<p><b>Job Summary</b></p><p>As Client Services Manager, you will be the go-to person for your assigned clients, managing relationships, coordinating internal teams, and ensuring campaigns are executed with excellence. You&rsquo;ll oversee project timelines, budgets, and deliverables&mdash;keeping everything running smoothly while ensuring clients&rsquo; expectations are exceeded.</p><p><b>Key Responsibilities Client Relationship Management</b></p><ul><li>Be the primary point of contact for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships based on trust and delivery.</li><li>Understand clients' businesses and proactively propose solutions to meet their marketing needs.</li></ul><p><b>Campaign &amp; Project Management</b></p><ul><li>Oversee day-to-day delivery of multi-channel campaigns (digital, print, OOH, etc.).</li><li>Collaborate with creative, digital, and media teams to ensure timely, high-quality output.</li><li>Track project progress, adjust timelines, and solve issues as they arise.</li></ul><p><b>Strategy &amp; Planning</b></p><ul><li>Support the development of campaign strategies aligned with client objectives.</li><li>Participate in brainstorming sessions and contribute ideas during planning and pitch phases.</li><li>Review campaign performance metrics and compile reports for clients.</li></ul><p><b>Financial Management</b></p><ul><li>Prepare estimates, manage budgets, and track client billing and invoicing.</li><li>Ensure financial accuracy and profitability of each account.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field.</li><li><b>3&ndash;5 years of experience working at an advertising or creative agency is essential</b>.</li><li>Proven track record of managing real estate or hospitality sector clients is preferred.</li><li>Demonstrated success in handling end-to-end client campaigns with multiple deliverables and stakeholders.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have advertising agency experience?</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Client Services Manager - ADVERTISING AGENCY EXPERIENCE IS A MUST

Kaizen Asset Management Services

<div><p>KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.</p><p>
Kaizen is seeking a highly motivated and experienced Experience Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul><li><ul>
<li>Community management, including financial management, maintenance, and customer experience.</li>
&#65279;&#65279;<li>Ensure compliance with all relevant laws, regulations, and owners association bylaws.</li>
&#65279;&#65279;<li>Ensure service providers compliance with company SLAs and KPIs.</li>
&#65279;&#65279;<li>Develop and implement strategies to grow and optimize the buildings under management.</li>
&#65279;&#65279;<li>Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.</li>
&#65279;&#65279;<li>Drive initiatives related to sustainability, environmental stewardship, and technology integration.</li>
&#65279;&#65279;<li>Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities.</li>
&#65279;&#65279;<li>Regularly assess the performance and efficiency of building operations.</li>
&#65279;&#65279;<li>Prepare and present reports to senior management and clients.</li>
&#65279;&#65279;<li>Stay informed about industry trends, best practices, and legal developments.</li>
</ul></li></ul><p><b>Requirements</b></p><ul><li><ul>
<li>Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).</li>
&#65279;&#65279;<li>Minimum of 5 years of experience in owners association management.</li>
&#65279;&#65279;<li>certification in property management or owners association management (e.g., CMCA, M100, PCAM).</li>
&#65279;&#65279;<li>Strong knowledge of local laws and regulations related to owners' associations.</li>
&#65279;&#65279;<li>Exceptional communication and interpersonal abilities.</li>
&#65279;&#65279;<li>Proficiency in financial management and reporting.</li>
&#65279;&#65279;<li>Commitment to sustainability and environmental stewardship.</li>
&#65279;&#65279;<li>Technologically sawy with experience in property management software.</li>
</ul></li></ul><p><b>Benefits</b></p><ul>
<li>Training &amp; Development</li>
<li>Health Care Plan
</li><li>Performance Incentive</li></ul></div>

Experience Manager

ORO24 DEVELOPMENTS LLC

<p><b>Job Summary</b>:</p><p>The Client Experience &amp; collection executive plays a crucial role in managing and ensuring timely collection of outstanding payments from clients, this role is responsible for maintaining positive relationships with customers while effectively following up on payment obligations and addressing any related concerns.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage the collection process for outstanding accounts, ensuring timely payments from clients.</li><li>Follow up with clients through calls, emails, and face-to-face meetings regarding overdue payments.</li><li>Establish and maintain strong relationships with clients, addressing any issues or concerns related to payments professionally and courteously.</li><li>Provide clients with clear information about their outstanding balances and payment options and clarifying DLD rules and regulations.</li><li>Maintain accurate records of client interactions, payment statuses, and follow-up activities in the CRM system.</li><li>Prepare and submit regular reports on collection activities, outstanding balances, and payment trends to management.</li><li>Negotiate payment plans and settlements with clients while ensuring compliance with company policies.</li><li>Work closely with clients to resolve any disputes or discrepancies related to payments.</li><li>Collaborate with the sales and finance teams to ensure accurate billing and timely resolution of client issues.</li><li>Assist in identifying potential risks in the collection process and propose solutions to mitigate them.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Finance, Accounting, or a related field is preferred.</li><li>Minimum 2-3 years of experience in the field of Collection in Real Estate or Banking industry</li><li>Knowledge of real estate payment systems, property sales, and legal procedures related to collections.</li><li>French or Russian speaking candidate only</li><li>Strong organizational and time-management skills.</li><li>Problem-solving abilities and conflict resolution skills.</li><li>Ability to handle difficult situations with diplomacy and tact.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED1.00 - AED2.00 per month</p>

Client Experience & Collection Executive

XM Radio

<div><div><div><b>The Role:<br>
</b></div><div></div><br>
<div>We are looking for a passionate and self-motivated professional to join our Client Relations team.</div></div>
<div><div><h3 class="jobSectionHeader"><b>The main responsibilities of the position include:</b></h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients</li><li>
Responsible for activating new client leads and following up with potential clients</li><li>
Handle client inquiries and ensure that high level service is provided</li><li>
Perform personal clientele analysis and take actions as required</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures</li><li>
Provide suggestions on system enhancements</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>
Contribute to the team effort by achieving targeted results</li><li>
Cooperate effectively with other departments as necessary</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Main requirements:</b></h3><ul><li><ul><li>
Degree in any business-related field</li><li>
Client handling experience in the financial services sector will be considered an advantage</li><li>
Fluent Georgian speaker with excellent oral and written skills in English</li><li>
Reliable, with integrity of character</li><li>
Outstanding communication and interpersonal skills</li><li>
Dynamic, innovative and target oriented</li><li>
Strong computer literacy</li><li>
Valid work permit required</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefit from:</b></h3><ul><li><ul><li>
Attractive remuneration package plus performance related reward</li><li>
Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>The Hiring Experience: What Awaits You</b></h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition</li><li>
Deep Dive &ndash; First Interview with Your Future Team</li><li>
Bring It to Life &ndash; Role-Specific Take-Home Task</li></ul></li></ul></div></div>
<div><div><b>All applications will be treated with strict confidentiality!</b></div></div><br>
<div></div>
<div><div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Georgian - Speaking Client Relations Manager

Canonical

Overview <p>Enterprise Customer Success Manager (French speaker) role at Canonical. The role focuses on customer success as a strategic department with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.</p> Segments <p>We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:</p> <ul> <li>Mass - SMEs or large businesses starting their journey with Canonical</li> <li>Focus - Large companies with established ARR</li> <li>Step Growth - a selection of high-potential customers</li> </ul> <p>All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.</p> <p>Location: This role will be based remotely in the EMEA region.</p> What your day will look like <ul> <li>Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.</li> <li>Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.</li> <li>Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.</li> <li>Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.</li> <li>Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams</li> <li>Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.</li> <li>Supporting customers through reactive ticket requests.</li> <li>Create campaigns targeting multiple customers through digital touch-points and activities.</li> </ul> What we are looking for in you <p>The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:</p> <ul> <li>Native French level required with excellent command of English</li> <li>Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.</li> <li>Excellent presentation skills with the ability to guide a conversation about complex software.</li> <li>Experience building and improving internal processes while maintaining timely delivery to customer-related projects.</li> <li>A true team player capable of interacting with all departments and at all levels, both internally and externally.</li> <li>Knowledge of agile methodologies.</li> </ul> Additional Skills That You Might Also Bring <ul> <li>Experience with Salesforce, Jira and CRMs</li> </ul> What we offer you <p>We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.</p> <ul> <li>Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!</li> <li>Personal learning and development budget of USD 2,000 per year</li> <li>Annual compensation review</li> <li>Recognition rewards</li> <li>Annual holiday leave</li> <li>Maternity and paternity leave</li> <li>Employee Assistance Programme</li> <li>Opportunity to travel to new locations to meet colleagues from your team and others</li> <li>Priority Pass for travel and travel upgrades for long haul company events</li> </ul> About Canonical <p>Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.</p> <p>Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.</p> <p>Canonical is an equal opportunity employer</p> <p>We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.</p> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Software Development</li> </ul>

Enterprise Customer Success Manager (French speaker)

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Gargash Group

<div>
 <p>
  The Customer Journey Manager is responsible for overseeing and improving the entire customer journey, from initial awareness through post-purchase engagement. This job is responsible to manages the strategic design, implementation, and optimisation of customer experience programs and initiatives across all customer engagement channels that ensure a best-in-class customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY DUTIES &amp; RESPONSIBILITIES
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with cross-functional teams to map the customer journey, identifying key touchpoints, pain points, and opportunities for improvement.
  </li>
  <li>
   Develop and refine customer personas to better understand the diverse needs and preferences of our customer base.
  </li>
  <li>
   Plan, design, and oversee the Initiation and implementation of an overarching group loyalty strategy to increase customer engagement, boost retention, drive cross-selling/upselling opportunities and maximise sales.
  </li>
  <li>
   Perform in-depth target audience research and execute data-driven customer segmentation to ensure our loyalty program is customized according to each audience segment.
  </li>
  <li>
   Map Customer Journey by business and define and implement standards/procedures.
  </li>
  <li>
   Direct activities to research best practices, establish metrics, and collect and analyse customer data and feedback.
  </li>
  <li>
   Conduct surveys across group verticals to gather information on the customer experience and provide strategies to enhance it.
  </li>
  <li>
   Communicate a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organisation.
  </li>
  <li>
   Collect and analyse customer feedback and data to gain insights into customer behaviour and preferences.
  </li>
  <li>
   Create and manage customer segments to enable personalised engagement and targeted marketing efforts.
  </li>
  <li>
   Work closely with marketing, sales, product development, and customer support teams to ensure a cohesive and exceptional customer journey.
  </li>
  <li>
   Create and manage communication strategies that nurture customer relationships, including onboarding, upselling, and retention campaigns.
  </li>
  <li>
   Develop and execute retention strategies to reduce churn and increase customer lifetime value.
  </li>
  <li>
   Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
  </li>
  <li>
   Lead the design and implementation of customer experience initiatives/projects with the objective to continually improve the group&rsquo;s Net Promoter Score.
  </li>
  <li>
   Mentor and provide professional development opportunities for junior team members.
  </li>
  <li>
   Uphold company values throughout business practices and use sound judgment in decision making.
  </li>
  <li>
   Any other additional duties as may be required by management based on needs of the business.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WORK EXPERIENCE
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 5 to 7 years in related field.
  </li>
  <li>
   Proven experience in customer journey management, CRM, or related roles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   EDUCATIONAL QUALIFICATION
  </strong>
 </p>
 <ul>
  <li>
   Relevant bachelor&rsquo;s degree in related field.
  </li>
  <li>
   Master&rsquo;s degree is an added advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS/BEHAVIOR ATTRIBUTES
  </strong>
 </p>
 <ul>
  <li>
   Strong strategic thinking and problem-solving abilities.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Leadership and team management experience.
  </li>
  <li>
   Proficiency with CRM software, marketing automation tools, and data analysis.
  </li>
  <li>
   Familiarity with industry best practices and trends in customer journey management.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Journey Manager

Explore 8203+ Client experience manager in Dubai this November. Find roles across top companies and apply now to boost your career.