sales manager

marketing manager

marketing executive

account executive

account manager

client experience manager

Fit n Glam

PURPOSE OF THE ROLE:A CRM Manager is responsible for providing excellent customer service by leading and motivating the team.A should be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction. Be able to be delivering strategies to hit the targets and achieve the secondary revenue. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.KEY RESPONSIBILITIES<ul><li>Manage performance and develop employees</li><li>Train, mentor, coach and motivate the team to be successful in their role and maximize their potential.</li><li>Attend HOD and business meetings as required</li><li>Conducts individual Goal setting with CRM and ensure to achieve KPIs</li><li>Responsible to execute smooth membership administration processes</li><li>Delivers proactive and effective interactions with members for members retention</li><li>Ability to think strategically and to lead others</li><li>Take ownership of customer issues and follow problems through resolution on timely manner</li><li>Maintain open line of communication in any business related issues</li><li>Be supportive to all departments and CGM to deliver on business needs and strategies</li><li>Handles members complaints within the club and provide response and resolution within 48 hours maximum</li><li>Handle cancellation requests following correct cancellation protocol</li><li>Connects and negotiate with Retail suppliers</li><li>Ensure that Retail inventory is accurate</li><li>Works hand in hand with Team Leaders in achieving excellent team work</li><li>Develops high performing team. Conducts training to CRM</li><li>Develop service procedures, policies and standards</li><li>Maintain an orderly workflow according to priorities</li><li>Provides training and product knowledge to the team and train the new joiners</li><li>Conducts interview for potential Customer Service Executive</li><li>Supervise and facilitates every team member. Conducts weekly meeting and one on one basis</li><li>Executing Manager on Duty shift</li><li>Communicate with all department to convey members&rsquo; feedback and close all complaints raised on Freshdesk within 24 hours with strategic and futuristic approach with the ability to apply fast resolutions</li><li>Oversees club operations and retail on regular basis</li></ul>Job Type: Full-timePay: Up to AED8,000.00 per month

Member Experience Manager - (Customer Service) -Female

H J Properties

As a Relationship Manager, you&rsquo;ll be responsible for strengthening and expanding partnerships with brokers, providing them with the expertise they need, and collaborating closely with developers to drive sales. Your role is essential in ensuring smooth communication, empowering our partners, and helping them close more successful deals.Key Responsibilities<ul><li>Build and maintain strong relationships with brokers and developer partners</li><li>Drive new business through broker and developer channels</li><li>Provide brokers with product updates, training, and support to help close deals</li><li>Track broker performance and ensure targets are met</li><li>Coordinate with internal teams for smooth processing and issue resolution</li><li>Develop and execute strategies to maximize business through partnerships</li></ul>Requirements<ul><li>Proven experience working with brokers (mandatory)</li><li>Experience working with developers is a huge advantage</li><li>Strong communication, negotiation, and relationship-building skills</li><li>Target-driven, proactive, and results-oriented</li><li>Ability to manage multiple accounts efficiently</li><li>Industry experience in real estate, banking, or insurance is a plus</li><li>UAE market knowledge is preferred</li></ul>Benefits<ul><li>Competitive salary + performance-based incentives</li><li>Career growth and development opportunities</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Relationship Manager - Developer Experience

THE C-SUITE & CO.

<div>
 
 
 About the Company
 
 
 
 Our client is a large, diversified business conglomerate headquartered in Dubai with operations across the Middle East and international markets. The group has built a strong presence across multiple sectors including real estate, lifestyle, retail, F&amp;B, logistics, automotive, and investments, and is known for developing high-quality, contemporary projects and brands.
 
 
 
 
 
 Their real estate division focuses on premium residential and mixed-use developments, with a value-creation approach and experience delivering diverse lifestyle projects in the UAE market.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 Client Happiness Executive (CHE)
 
 to manage the day-to-day operations of a designer, high-end residential or mixed-use building in Dubai.
 
 
 This is a hands-on role suited to a property professional who can deliver exceptional tenant experience while maintaining premium operational standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage full operations of designer or premium buildings, including facilities, leasing support, and tenant relations
 </li>
 <li>
 Oversee maintenance, housekeeping, security, and service providers to maintain luxury standards
 </li>
 <li>
 Conduct regular site inspections to ensure common areas and units remain in excellent condition
 </li>
 <li>
 Handle tenant issues, complaints, renewals, and move-ins/move-outs professionally
 </li>
 <li>
 Negotiate contracts with suppliers, vendors, and contractors to secure optimal pricing and service quality
 </li>
 <li>
 Monitor rental collections, service charges, and operational expenses in coordination with finance
 </li>
 <li>
 Follow up on outstanding payments and support legal processes when required
 </li>
 <li>
 Prepare operational reports, performance updates, and budgets
 </li>
 <li>
 Coordinate with leasing, finance, legal, and maintenance teams
 </li>
 <li>
 Ensure compliance with UAE regulations and company policies
 </li>
 <li>
 Maintain strong relationships with owners, tenants, and service providers
 </li>
 <li>
 Use own vehicle to attend properties, inspections, and meetings as required
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 3&ndash;5 years of UAE experience in property or building management (luxury or designer projects preferred)
 </li>
 <li>
 Valid UAE driving license (mandatory)
 </li>
 <li>
 Proven experience managing high-end residential or mixed-use properties
 </li>
 <li>
 Strong operational and hands-on building management background
 </li>
 <li>
 Excellent negotiation and conflict-resolution skills
 </li>
 <li>
 Solid understanding of maintenance workflows and vendor management
 </li>
 <li>
 Ability to manage multiple priorities and work under pressure
 </li>
 <li>
 Strong communication and leadership skills
 </li>
 <li>
 Proficiency in MS Excel and property management systems
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 <ul>
 <li>
 Experience with premium developers or boutique designer projects
 </li>
 <li>
 Background in facilities management or real estate operations
 </li>
 <li>
 Immediate availability
 </li>
 </ul>
 
 
 
 
 Salary: AED 8,000 &ndash; 12,000 per month (depending on experience)
 
 
 
 
 
 
 Application
 
 
 
 If you have a passion for premium real estate operations and delivering exceptional client experience, we would like to hear from you.
 
</div>

Client Happiness Executive (CHE) - Real Estate

MOOEi

Customer Experience ManagerOVO Fashion Trading LLC Dubai, United Arab EmiratesAbout UsOVO LUXURY SIGNATURE is a premium fashion brand based in Dubai specializing in luxury clothing and bespoke fashion services. We are looking for a Customer Experience Manager to lead all customer communications, drive sales conversions, and deliver exceptional service across all channels.Job DescriptionWe are seeking a highly skilled and tech-savvy Customer Experience Manager to take full ownership of customer interactions across WhatsApp, phone calls, and social media. You will be responsible for answering calls, managing inquiries, converting leads into sales, resolving issues, and automating workflows using AI tools to enhance efficiency and customer satisfaction.ResponsibilitiesCustomer Communication:<ul><li>Answer all incoming phone calls professionally</li><li>Respond to customer inquiries via WhatsApp and social media</li><li>Handle product inquiries, pricing, availability, and order status</li><li>Provide personalized product recommendations and styling advice</li><li>Build and maintain strong customer relationships</li></ul>Sales and Leads:<ul><li>Generate, qualify, and convert sales leads</li><li>Follow up on potential customers and close sales</li><li>Track lead sources and conversion rates</li></ul>Issue Resolution:<ul><li>Resolve customer complaints and issues professionally</li><li>Escalate complex issues to management</li><li>Track and follow up on all pending customer requests</li></ul>Coordination:<ul><li>Coordinate with Sales, Production, and Logistics teams for updates</li><li>Communicate delivery timelines and order status to customers</li><li>Maintain and update CRM system daily</li></ul>Social Media Management:<ul><li>Manage comments and direct messages on Instagram, Facebook, and TikTok</li><li>Respond to customer reviews and feedback</li></ul>Workflow Automation:<ul><li>Automate repetitive tasks using AI tools</li><li>Set up and manage AI chatbots for WhatsApp and social media</li><li>Create automated responses for common inquiries</li><li>Build automated follow-up sequences for leads</li><li>Streamline customer service workflows for efficiency</li><li>Implement systems to reduce response time</li><li>Continuously improve automation processes</li></ul>Reporting:<ul><li>Submit daily report including inquiries, leads, issues, and pending items</li></ul>Daily Reporting<ul><li>Total calls answered</li><li>Total inquiries received (WhatsApp, phone, social media)</li><li>Leads generated and conversion status</li><li>Issues resolved and pending</li><li>Customer complaints and escalations</li><li>Response time performance</li><li>Automation performance metrics</li></ul>Requirements<ul><li>Minimum 3 years experience in customer service or customer experience (Required)</li><li>Fluent in Arabic and English (Required)</li><li>Additional languages are a strong advantage (French, Hindi, Urdu, Russian, etc.)</li><li>Experience in fashion, retail, or luxury industry (Required)</li><li>Strong knowledge of AI tools (ChatGPT, AI chatbots, automation tools) (Required)</li><li>Experience in workflow automation and process improvement (Required)</li><li>Excellent verbal and written communication skills</li><li>Professional phone manner and confident in handling calls</li><li>Strong knowledge of social media platforms (Instagram, Facebook, TikTok)</li><li>Experience with WhatsApp Business and CRM systems</li><li>Strong negotiation and sales skills</li><li>Problem-solving skills and ability to handle difficult customers</li><li>Ability to multitask and work in a fast-paced environment</li><li>Tech-savvy and quick learner</li><li>Knowledge of fashion, trends, and styling</li><li>Leadership qualities and self-motivated</li></ul>Only candidates with proven experience and strong communication skills will be considered.How to ApplyEmail: careers@ovo.ae WhatsApp: 058 888 8864Job Type: Full-time

Customer Experience Manager

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Role Summary
This role will join the central team at Talabat responsible for elevating the bar on the experience for our Partners. The team drives all Partner facing policies and processes, collaborating on automation initiatives, and driving programmatic initiatives to deliver an accelerated and profitable growth for Talabat Partners. 
The &ldquo;Program Manager - PX&rdquo; will act as single-threaded owner for building, upgrading, and reviewing the implementation and impact of all Partner facing SOPs and processes (such as order cancellation, refund, dispute, etc.) - with the objective to increase Retention of our Partners on the platform, with higher lifetime value. The person will engage directly with multiple stakeholders across Sales, Product, Support Operations and regional Partner Growth team to raise the bar on Partner experience through these efforts. 
The role will require dealing with constantly evolving priorities, and work in a fast paced environment. The ideal candidate will possess a blend of technical expertise, industry experience, and strong stakeholder management skills, aligning with the organization's growth strategy to foster effective partnerships and drive innovation. 
What&rsquo;s On Your Plate?<ul><li>
Help improve Partner Retention for the Food business, by driving strategic programmatic initiatives across the calendar, to help throughout the lifecycle and various touchpoints for our restaurant Partners.</li><li>
Design and launch new policies to support Partner pain points, where such policies do not exist. Align internal stakeholders to gain buy-in to launch and scale the implementation.</li><li>
Identify and execute improvements to existing SOPs and processes, based on feedback from the market (Sales and Partners, through NPS and Satisfaction surveys, and Voice of Partner program). This should also take into account constantly changing macro scenarios (e.g. legal requirements on onboarding documents).</li><li>
Own the vSAT metric to reflect Partner satisfaction levels, and complement the vNPS metric which is our north star metric to measure experience and pain points, offering improvement opportunities.</li><li>
This role would also play a key role in managing churn and contribute to retention improvement on the platform for our long-tail accounts - where maintaining good quality of support (policies and process driven) is critical for their growth.</li><li>
Work closely with the central Product team to recommend improvements to Partner facing features (e.g. reporting). This should help reduce the volume of contacts and ensure we improve the self-serve capabilities for our Partners.</li><li>
Identify data-backed insights to further our efforts on scalable initiatives, acting as thought leader for the Partner Growth org on this front.</li></ul> 
 
 
Qualifications 
What Did We Order?<ul><li> 
7+ years of program or project management experience.</li><li>
Experience using data and metrics to determine and drive process improvements.</li><li>
Experience owning program strategy, end to end delivery, and communicating results to senior leadership is a must have.</li><li>
Demonstrated expertise in on-time delivery of project solutions with structured and organized project documentation, strong data analysis skills and excellent time management capabilities.</li><li>
Experience with CRM data, including Salesforce, is required.</li><li>
Proficiency in creating dashboards and visualizations using Tableau, Data Studio &amp; Looker.</li></ul></div>

Manager Partner Experience

IBS Group

Position: Client Relations Manager / Account ManagerLocation: Dubai, UAE Industry: Set Construction | Stage &amp; Scenic Rental | Event Production Employment Type: Full-TimeAbout IBS DecorIBS Decor is a set construction and scenic production company delivering high-end stages, exhibition builds, and bespoke scenic elements across Dubai&rsquo;s and GCC events and production industry. We are known for our quality, reliability, creativity, and technical excellence, working with leading event agencies, production houses, and corporate clients across the UAE and GCC.We are currently seeking a Client Relations Manager / Account Manager to manage key accounts, oversee client experience, and support project delivery from concept to completion.Key Responsibilities<ul><li>Serve as the primary point of contact for clients across all project phases.</li><li>Build and maintain strong, long-term client and agency relationships.</li><li>Coordinate internally with project managers, designers, workshop teams, and technical crews to ensure client requirements are met.</li><li>Translate client needs into clear briefs, timelines, and internal documentation.</li><li>Support preparation of proposals, presentations, and pitch materials.</li><li>Identify opportunities for account growth, upselling, and added services.</li><li>Attend client meetings, site visits, exhibitions, and industry events.</li><li>Ensure projects meet IBS Decor&rsquo;s quality, safety, and delivery standards.</li><li>Handle client feedback, concerns, and follow-ups professionally and efficiently.</li><li>Maintain accurate client records, reports, and documentation.</li><li>Preferably Dubai-based.</li></ul>Qualifications<ul><li>Minimum 5 years&rsquo; experience in Client Relations Manager or Account Management, preferably within events, production, construction, or fit-out.</li><li>Strong English communication skills with a polished, professional demeanor.</li><li>Confident client-facing skills with high emotional intelligence.</li><li>Strong organizational, coordination, and follow-up abilities.</li><li>Ability to manage multiple projects in a fast-paced environment.</li><li>Proficient in MS Office, CRM systems, and business communication tools.</li></ul>What We Offer<ul><li>Salary package (based on experience).</li><li>Creative, fast-paced environment within a growing company.</li><li>Career development and long-term growth opportunities.</li><li>Exposure to high-profile events and productions across Dubai.</li><li>Supportive, multicultural team culture.</li></ul>Join a team that brings creative visions to life with precision and excellenceJob Type: Full-timePay: AED20,000.00 - AED30,000.00 per month

Account Relation Manager/Account Manager

Emirates Industrial Panel (EIP)

<div>
 Responsibilities and duties:
 
 
 <ul>
 <li>
 Create and update inquiry/quotation log, order intake registers and job file.
 </li>
 <li>
 Ensure Bill of Quantity (BOQ) Request Forms are filled by Sales Engineers/Manager and create request via electronic mail to Estimation.
 </li>
 <li>
 Prepare quotations based on the received BOQ or as per the details provided by the Sales Engineers/Manager with minimal supervision.
 </li>
 <li>
 Prepare the initial, revision and variation order confirmations (OCs) and ensure correct details to follow based on related documents provided (Approved Quotation, PO, Contract) with the directive of Sales Engineers/Manager.
 </li>
 <li>
 Ensure related Customer Information Forms are properly filled, signed and stamped by clients.
 </li>
 <li>
 Ensure PRN to be raised if required with the instruction of Sales Manager.
 </li>
 <li>
 Generate Sales Reports as may be requested by the Sales Manager and ensure submission on time.
 </li>
 <li>
 Relay Customer Concerns/Clarifications to the Sales Engineers/Manager and ensure appropriate action and subject closed.
 </li>
 <li>
 Create and update client data base.
 </li>
 <li>
 Receive telephone calls from client on behalf of Sales Engineers/Manager if not available. Ensure to relay information as soon as possible.
 </li>
 <li>
 Perform data entry, printing, binding, and filing duties.
 </li>
 <li>
 Prepare documentation, letters, and submittals as per instruction.
 </li>
 <li>
 Maintain proper records and tracking of sales documents.
 </li>
 <li>
 Inform client of the services and product information with the instruction of Sales Manager.
 </li>
 <li>
 Follow up on the status of quotations sent with clients as per directive of Sales Manager.
 </li>
 <li>
 Assist on other tasks required/assigned by Sales Manager.
 </li>
 <li>
 Ensure that HSE policies and procedures are being followed and implemented.
 </li>
 <li>
 Maintain company's interest and objectives when dealing with Clients and third parties.
 </li>
 <li>
 Perform other tasks assigned by the Direct Line Manager.
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Secondary School Certificate/ Diploma, or equivalent
 </li>
 <li>
 Experience in administrative support role for at least 4 years
 
 
 
 </li>
 </ul>
 Years of Experience:
 
 
 <ul>
 <li>
 Minimum 4 years of work experience as supporting sales or marketing staff.
 
 </li>
 </ul>
</div>

Sales Support Executive

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