sales manager

marketing manager

marketing executive

account manager

relationship manager

client experience manager

Xpat Today

<div>
 <p>
  <strong>
   Brand activation Account Manager - Experiential BTL activation and Trade Marketing experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  About the Company - Our client is seeking a Brand activation Account Manager to join their dynamic and fast growing marketing agency, driving the development and implementation of marketing strategies for some of the Middle East&rsquo;s leading brands. It's a high-paced, results driven environment that requires a proactive individual, with a positive can-do attitude to manage a portfolio of key accounts and projects with a focus on shopper marketing strategy and retail trade activations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
  - Reporting to the Group Account Director, the key responsibilities of the role include:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Strengthening and expanding relationships with key clients and stakeholders.
  </li>
  <li>
   Taking client briefs and developing creative and strategic solutions, with the support of the Account Directors, Account Managers and design team.
  </li>
  <li>
   Researching all facets of marketing to support and assist in the execution of client briefs.
  </li>
  <li>
   Assisting the development of key accounts and providing strategic input into campaign development.
  </li>
  <li>
   Communicating with clients and internal and external stakeholders the goals of an overall project and ensuring project timelines and budgets are met.
  </li>
  <li>
   Trafficking communication through departments to aid the development of creative, strategy, POS, marketing collateral and premiums.
  </li>
  <li>
   Plan and execute events, including product launches and brand activations.
  </li>
  <li>
   Ensuring jobs are completed to an impeccable standard.
  </li>
  <li>
   Leading, assisting and participating in client presentations, responding to briefs, concepts and initiatives.
  </li>
  <li>
   Building strong relationships with team members to establish sound working relationships.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
  - To be eligible for the role you must possess some experience in marketing (preferably
  <strong>
   Shopper Marketing/Trade Marketing
  </strong>
  ) in an Account Manager role. Experience in planning and executing marketing campaigns would be ideal.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
  - We&rsquo;re looking for someone who is positive, passionate and a great communicator. You will be a supportive team member with initiative to drive your accounts and assist your team members when required. You need to have extensive experience with
  <strong>
   Shopper Marketing
  </strong>
  , including developing strategies and executing campaigns. Managing events from initiation to completion. Understanding consumer purchasing behavior. There is a great deal of autonomy in the role and to be effective you must be extremely organised, with strong attention to detail and possess the ability to respond quickly, problem solve and prioritise effectively. You must also be able to work collaboratively within a team and across departments as this is something we pride ourselves on to deliver results. The ideal candidate is a dedicated, hardworking individual, who prides themselves on their commitment to excellent client service and is seeking exposure to major brands and campaigns and a supportive team environment.
 </p>
</div>


Experiential Account Manager

XM Radio

<div><div><div><b>Bengali - Speaking Client Relation Manager<br>
</b></div><div></div><br>
<div><b>The Role:<br>
</b></div><div></div><br>
<div>We are looking for a passionate and self-motivated professional to join our Client Relations team in Dubai.</div></div>
<div><div><h3 class="jobSectionHeader"><b>The main responsibilities of the position include:</b></h3><ul><li><ul><li>
Develop and maintain excellent relationships with prospective and existing clients
</li><li>Responsible for activating new client leads and following up with potential clients</li><li>
Handle client inquiries and ensure that high level service is provided</li><li>
Perform personal clientele analysis and take actions as required</li><li>
Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients</li><li>
Ensure compliance with the company&rsquo;s legal guidelines and compliance procedures
</li><li>Provide suggestions on system enhancements</li><li>
Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development</li><li>
Contribute to the team effort by achieving targeted results</li><li>
Cooperate effectively with other departments as necessary</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Main requirements:</b></h3><ul><li><ul><li>
Degree in a business-related field
</li><li>Client handling experience in the financial services sector will be considered an advantage</li><li>
Fluent Bengali speaker with excellent oral and written skills in English</li><li>
Reliable, with integrity of character
</li><li>Outstanding communication and interpersonal skills</li><li>
Dynamic, innovative and target oriented</li><li>
Strong computer literacy
</li><li>Valid work permit required</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Benefit from:</b></h3><ul><li><ul><li>
Attractive remuneration package
</li><li>Intellectually stimulating work environment</li><li>
Continuous personal development and international training opportunities</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>The Hiring Experience: What Awaits You</b></h3><ul><li><ul><li>
Let&rsquo;s Connect &ndash; Intro Chat with Talent Acquisition</li><li>
Deep Dive &ndash; First Interview with Your Future Team</li><li>
Show Your Skills &ndash; Live Technical Session</li></ul></li></ul></div></div>
<div><div><b>All applications will be treated with strict confidentiality!</b></div></div></div><div></div>

Bengali-Speaking Client Relations Manager

Hermès

<div>
 <strong>
  ROLE SUMMERY
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   As a Client Experience Executive, you will be responsible to ensure that each client enjoys an exceptional and memorable experience that reflects our brand&rsquo;s values and standards.
  </li>
  <li>
   Working closely with the store team, the Client Experience Executive supports a warm welcoming, personalized and service-oriented atmosphere, proactively addressing clients&rsquo; needs and elevating the overall shopping experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and warmly welcome clients, creating a comfortable and inviting environment
  </li>
  <li>
   Engage with clients to understand their needs, preferences, and style, offering tailored recommendations, using traffic management tools if needed
  </li>
  <li>
   Effectively manage the waiting time applying appropriate verbal and non-verbal communication and using traffic management tools if needed
  </li>
  <li>
   Support sales team in delivering a seamless client experience by coordinating services like product reservations, client appointments, customer orders, paid items pick-ups and follow-ups
  </li>
  <li>
   Monitor and follow up on the client feedback on the shopfloor ensuring that any issues are promptly communicated to the managers (if needed), addressed and resolved in a client-centric way
  </li>
  <li>
   Present, support and assist in organizing and executing in-store events or experiences aimed at enhancing client engagement. Share stories and anecdotes about Hermes with clients whenever possible
  </li>
  <li>
   Collaborate with store runners, sales team, and management to ensure that client-facing areas are impeccably maintained and stocked
  </li>
  <li>
   Keep records of the regular clients&rsquo; preferences, interactions, and feedback in line with client relationship management practices
  </li>
  <li>
   Act as a brand ambassador, embodying the brand&rsquo;s values and maintaining an approachable and elegant demeanor
  </li>
  <li>
   Ensure that all service-related guidelines and brand standards are consistently followed
  </li>
  <li>
   Build strong and enduring relationships with clients to encourage repeat visits
  </li>
  <li>
   Support loyalty and retention efforts by engaging clients with personalized communication, and special services such as beauty consultations and F&amp;B
  </li>
  <li>
   Continuously learn about clients&rsquo; evolving preferences to provide personalized assistance that makes them feel valued and understood
  </li>
  <li>
   Provide the information about the mall, store services and significant cultural events in the city
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  MEASURES OF SUCCESS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Efficiency and Excellence &ndash; traffic and waiting time management
  </li>
  <li>
   Product and Brand Expertise &ndash; Deeply understands the brand&rsquo;s heritage, values, and products to educate and inspire clients
  </li>
  <li>
   Seamless waiting experience &ndash; adherence to service-level expectations
  </li>
  <li>
   Collaboration and team support &ndash; feedback from the teams and management on the ease of collaboration and support provided (communication, follow-ups)
  </li>
  <li>
   Consistency in maintaining and organizing client-facing areas
  </li>
  <li>
   Number of proactive actions taken to address client needs without prompts (follow-up, offering different services)
  </li>
 </ul>
</div>


Customer Experience Executive - Dubai Mall

Daxin Global

<p><b>Key Responsibilities</b></p><ul><li>Proactively generate leads via outreach methods such as calls, networking events, and client meetings.</li><li>Develop and nurture lasting partnerships with both new and existing customers.</li><li>Showcase and explain the company&rsquo;s solutions to potential clients.</li><li>Draft and deliver persuasive presentations and tailored business proposals.</li><li>Consistently meet or exceed assigned sales quotas and revenue goals.</li><li>Keep detailed records of sales activities, pipelines, and customer interactions.</li><li>Work closely with cross-functional teams to deliver seamless service and enhance client experience</li></ul><p><b>Qualifications</b></p><p>- Graduate in Business or related field.</p><p>- 3 Years UAE Experience in Audit, Accounting or CSP.</p><p>- Good Communication in English (Reading, writing, speaking)</p><p>- Proactive and self-motivated approach.</p><p>- Networking and cold-calling.</p><p>- Must possess driving license.</p><p><b>Benefits</b></p><p>- Employment Visa</p><p>- Health Insurance</p><p>- Annual Air ticket</p><p>- Opportunity to earn more on commissions.</p><p><b>How to Apply</b></p><p>1. Apply directly through Indeed.</p><p>2. Send your updated resumes to <b>recruitment@daxin-global.ae with the subject line &quot;Business Development Executive&quot;</b></p><p>Job Type: Full-time</p><p>Pay: AED5,000.00 - AED10,000.00 per month</p><p>Experience:</p><ul><li>Business Development: 2 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Required)</li></ul>

Client Acquisition Executive - F e m a l e

<div><p>Support in the Client Communication activation plan (one-to-few, one-to-one, international events).</p><div><br>
<div>
<div> <b>RESPONSIBILITIES</b></div></div><br>
<div>
<ul> <li><div>Data extractions to define the targeting of the different client communication activations.</div></li><br>
</ul>
</div> <div><ul><li><div>Support in the Door-to-Door dispatching projects between the different internal teams and the suppliers.</div></li><br>
</ul>
</div> <div><ul><li><div>Support International trips organization.</div></li><br>
</ul>
</div> <div><ul><li><div>Reporting of the different activations and campaign performances (one-to-few, one-to-one, international events).</div></li></ul><br>
<div>
<div> <b>EXPERIENCE</b></div><div><br>
</div> </div><div><ul><li><div>Comfortable with Microsoft Pack (Word, PowerPoint, Excel)</div></li><br>
</ul>
</div> <div><ul><li><div>Knowledge of Microsoft Dynamics is a plus</div></li><br>
</ul>
</div> <div><ul><li><div>Marketing/ Communication/ Business Graduate with an interest in CRM</div></li><br>
</ul>
</div> <div><ul><li><div>Previous experience in a related position is beneficial</div></li><br>
</ul>
</div> <div><ul><li><div>Strong writing skills and excellent verbal communication</div></li><br>
</ul>
</div> <div><ul><li><div>Analytical mindset with attention to details,<br>
 Organized.</div></li></ul><br>
<div>
 </div><div><i>In alignment with the UAE Government&rsquo;s Emiratisation strategy, this opportunity is exclusively available to UAE Nationals holding a valid family book</i></div></div></div></div></div><div></div>

Client Communication Executive - UAE National

Budget Rent a Car, UAE

<div>
 <p>
  The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles and Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. CX Strategy &amp; Process Design:
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
  </li>
  <li>
   Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
  </li>
  <li>
   Identify critical pain points, moments of truth, and opportunities for enhancement.
  </li>
  <li>
   Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
  </li>
  <li>
   Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
  </li>
  <li>
   Ensure customer centricity across all business functions and departments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Leveraging CRM Data:
   </strong>
   Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
  </li>
  <li>
   <strong>
    Voice of the Customer (VoC) Program:
   </strong>
   Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
  </li>
  <li>
   <strong>
    Data-Driven Reporting:
   </strong>
   Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
  </li>
  <li>
   <strong>
    Rental &amp; Leasing Operations:
   </strong>
   Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
  </li>
  <li>
   <strong>
    Fleet Operations
   </strong>
   : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
  </li>
  <li>
   <strong>
    Marketing
   </strong>
   : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
  </li>
  <li>
   <strong>
    Unified Customer Strategy
   </strong>
   : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Training &amp; Capability Development:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Curriculum Development based on Data:
   </strong>
   Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
  </li>
  <li>
   <strong>
    Experience-Based Training:
   </strong>
   Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
  </li>
  <li>
   <strong>
    Ongoing Coaching &amp; Support:
   </strong>
   Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Direct Team Management &amp; Experience Execution:
  </strong>
 </p>
 <ul>
  <li>
   Provide direct leadership, coaching, and performance management to key experience-focused teams:
  </li>
  <li>
   <strong>
    CRM &amp; Customer Service Teams:
   </strong>
   Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
  </li>
  <li>
   <strong>
    Premium Touchpoint Teams:
   </strong>
   Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Quality Assurance, &amp; Continuous Improvement:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Closed-Loop Feedback:
   </strong>
   Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
  </li>
  <li>
   <strong>
    Champion Innovation:
   </strong>
   Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications/Requirements/Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
  </li>
  <li>
   <strong>
    Industry Background:
   </strong>
   Experience in car rental, aviation, hospitality, or retail is highly desirable.
  </li>
  <li>
   <strong>
    Technical Skills:
   </strong>
   Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
  </li>
  <li>
   <strong>
    Personality:
   </strong>
   Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
   </em>
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Manager

TLB Business Advisory Services

<p>Please note: This is <b>NOT </b>a Finance or Accounting role. This is a Client Servicing position in a Creative Advertising Agency.</p><p><b>We&rsquo;re Hiring: Account Manager &ndash; Automotive Brands</b><br/><i>Client Servicing Role &ndash; Creative Advertising Agency (Not Finance)</i></p><p><b>Location:</b> Dubai<br/><b>Starting Salary:</b> AED 15,000/month</p><p>Our client &mdash; a <b>dynamic and fast-paced creative advertising agency based in Dubai</b> &mdash; is on the lookout for an <b>Account Manager - Automotive </b>to oversee one or more automotive brands. The successful candidate will serve as the primary day-to-day contact for clients, ensuring smooth execution of campaigns while driving strong results and client satisfaction.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day client communication and relationship.</li><li>Lead the development and execution of marketing campaigns (influencer, activations, always-on, tactical).</li><li>Coordinate with internal creative, media, production, and digital teams.</li><li>Oversee account deliverables, timelines, and budgets from start to finish.</li><li>Track campaign performance and prepare regular reports.</li><li>Monitor market trends, competitors, and identify growth opportunities.</li><li>Proactively seek upselling and cross-selling opportunities.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 5 years&rsquo; experience in account management</li><li>Automotive industry experience is mandatory (Chinese automotive brand experience is a plus).</li><li>Strong background in campaign development and execution.</li><li>Excellent project management, leadership, and client-facing skills.</li><li>Ability to thrive in a fast-paced, collaborative environment.</li></ul><p><b>How to Apply:</b><br/>Please send your CV to <b>hr@icon-ad.com</b> with the subject line: <b>Account Manager &ndash; Automotive</b>.</p><p>Please note that only shortlisted candidates will be contacted.</p><p>Job Type: Full-time</p><p>Pay: From AED15,000.00 per month</p><p>Experience:</p><ul><li>agency side handling government account: 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Marketing Account Manager - Client Servicing

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