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Talabat

Job Title Customer Experience Specialist Dubai, UAE Job Description Customer Experience Specialist Dubai, UAE Position Overview Talabat is hiring a Customer Experience Specialist in Dubai, UAE to analyze customer feedback, monitor satisfaction metrics, and deliver actionable insights that enhance user experience. This role will manage NPS, resolution feedback, and discovery research to support data-driven decision-making across business functions. Job Details Location: United Arab Emirates Location: Dubai Industry: Consumer Service Function: Customer Support / Client Care Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Analyze customer feedback programs including NPS, resolution metrics, and post-interaction surveys * Translate qualitative and quantitative insights into clear narratives for leadership and stakeholders * Conduct data deep dives across customer journeys to identify opportunities for improvement * Collaborate with CX, product, operations, and analytics teams to address negative experiences and track improvements * Support the Voice of the Customer program by ensuring data accuracy and highlighting emerging trends * Contribute to discovery research on key issues such as cancellations, order delays, and support performance * Prepare insight reports and presentations for senior leadership and business reviews * Build and optimize dashboards, alerts, and tracking systems for real-time performance monitoring Candidate Requirements * 3 5 years of experience in customer insights, analytics, or CX research * Proficient in Excel, SQL, Tableau, or Looker with strong analytical skills * Experience working with survey platforms such as Qualtrics * Ability to turn complex datasets into actionable recommendations * Strong communication and presentation skills with experience engaging leadership teams * Detail-oriented, proactive, and comfortable navigating ambiguity * Preferred background in tech, e-commerce, or logistics industries Why Join Us * Opportunity to influence customer-centric strategies in one of the region s fastest-growing platforms * Competitive salary with attractive benefits and Talabat credit * Collaborative work environment with international exposure * Professional growth opportunities supported by training and recognition programs * Access to modern workspaces, wellness initiatives, and healthcare benefits

Customer Experience Specialist

Job Title Senior CX Performance Specialist Compensation Dubai, UAE Job Description Senior CX Performance Specialist Compensation Dubai, UAE Position Overview Talabat is hiring a Senior CX Performance Specialist Compensation in Dubai, UAE to design, analyze, and optimize customer compensation policies. This role focuses on identifying behavioral trends, detecting misuse, and providing data-driven insights to balance customer satisfaction with cost efficiency. Job Details Location: United Arab Emirates Location: Dubai Industry: Consumer Service Function: Customer Support / Client Care Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide data insights to support CX Operations and Policy teams in refining compensation strategies * Analyze customer compensation behavior, identifying patterns of misuse or anomalies * Conduct A/B testing and impact analysis on policy changes and compensation initiatives * Quantify business impact of compensation programs on retention, frequency, and cost efficiency * Track and report CX and compensation KPIs in weekly and monthly reviews * Build and maintain dashboards for real-time visibility into compensation performance * Ensure transparency of metrics across regions, highlighting risks and improvement opportunities * Collaborate with policy, fraud, product, and finance teams to mitigate misuse and inefficiencies * Support development of business cases and policy updates for compensation initiatives * Deliver clear and actionable recommendations for balancing customer experience with financial goals Candidate Requirements * Bachelor s or Master s degree in Business, Data Analytics, Economics, Statistics, or related field * Around 5 years of experience in data analytics, performance management, or business intelligence, preferably in e-commerce or CX roles * Advanced proficiency in Excel with experience handling large datasets * Strong knowledge of BI tools such as Looker or Tableau; SQL experience preferred * Familiarity with CX or financial performance metrics including refunds, retention, and order frequency * Strong analytical and problem-solving skills with ability to turn data into actionable insights * High attention to detail with ability to identify trends and anomalies in customer behavior * Strong communication skills to present findings to non-technical stakeholders * Proactive, organized, and able to manage multiple priorities in a fast-paced environment Why Join Us * Opportunity to influence customer compensation strategies in one of the region s leading platforms * Competitive compensation with Talabat credit, healthcare, and gym membership * Work in a dynamic, multicultural environment with exposure to cross-functional projects * Career growth supported by training and development opportunities * Collaborative workspace with wellness rooms, rooftop views, and modern facilities

Senior CX Performance Specialist Compensation Dubai, UAE

IHG Hotels & Resorts

Job Title Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Job Description Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Role Summary InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Welcome guests warmly and ensure a seamless check-in and check-out process * Recognize and acknowledge IHG Rewards Club members and returning guests * Manage bookings, upsell services, and provide information to enhance guest stays * Handle cash and credit card transactions accurately * Record guest preferences, respond to requests, and resolve issues promptly * Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations * Ensure safety by following hotel security and incident reporting procedures * Maintain professional grooming and represent the InterContinental brand with pride * Stay updated on daily hotel events, activities, and promotions * Support colleagues with ad-hoc responsibilities when needed Ideal Profile * High school diploma required; college or university degree is an advantage * Minimum 2 years of front desk or guest service experience in a 5-star property * Proficiency in English; additional languages are an advantage * Strong communication and interpersonal skills with a guest-focused mindset * Literate, tech-savvy, with knowledge of Opera or similar reservation systems * Ability to multitask and remain calm under pressure * Flexible availability, including nights, weekends, and holidays * Team player with the ability to work independently when required

Guest Experience Specialist

Nomod

Onboarding Specialist <div>
At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time Remote</div>
 
 <div> <div>
 About the job We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.
</div> </div>
 <div> <div>
As an Onboarding Specialist, you will:
<ul>
<li> Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews </li>
<li> Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience </li>
<li> Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible </li>
<li> Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally </li>
<li> Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously </li>
<li> Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps </li>
<li> Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts </li>
<li> Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think an Onboarding Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment </li>
<li> Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have relentless focus on delivering a delightful experience to users </li>
<li> Have obsessive attention to detail while also being able to spot the bigger picture </li>
<li> Love diving deep into investigations based on a user s story utilising an array of tools </li>
<li> Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users </li>
<li> Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes </li>
<li> Deliver no matter what it takes </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Experience using data to build and refine risk and fraud tools </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 What you ll get As an Onboarding Specialist you will receive:
<ul>
<li> Your choice of equipment </li>
<li> Competitive pay </li>
<li> Access to our upcoming ESOP </li>
<li> Incredible co-workers (yep, really!) </li>
<li> A super nice, flexible, distributed work environment </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!
</div> </div>
<div> Apply now </div>

Onboarding Specialist

Chanel

Your main responsibilities are:
<ul>
<li>Drive both individual and team objectives and be accountable to achieving results</li>
<li>Achieve and exceed sales targets with respective sales mix set by Boutique Manager</li>
<li>Act as a CHANEL ambassador both inside and outside boutique</li>
<li>Support and proactively contribute to KEY actions defined to elevate Boutique and Individual KPI s</li>
<li>Support the overall organization of the boutique with a strong-minded and a positive team approach (e.g -active participation to team activities, briefing, meetings, etc.)</li>
<li>Collaborate with other Chanel divisions with retail with a particular focus on engaging proactively within Fashion boutiques/teams via defined strategy to seize additional business opportunities.</li>
<li>Support integration of new joiners and act as a key reference demonstrating highest expertise of product knowledge, processes, and handling all client requests.</li>
</ul>
Client Experience/Development:
<ul>
<li>Deliver the ultimate Chanel experience; Engage and boldly discover client needs, interests, and preferences to develop long-term client relationships and sustain brand loyalty</li>
<li>Deliver exceptional client experience with a unique touch and elevation vs. competition (e.g - elevate MS and Voice of Client survey scores)</li>
<li>Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve the CRM objectives.</li>
<li>Strategic planning, preparation, and anticipation on all VVIC Client commercial/non-commercial activities, special occasions, and other client gestures</li>
<li>Daily dedication to My Chanel CRM time towards CRM activities and client outreach initiatives</li>
<li>Share new and creative ideas on nourishing client relationships to elevate client segmentation</li>
</ul>
Operational Excellence:
<ul>
<li>Assist in daily operations: floor presence and opening / closing tasks</li>
<li>Ensure CHANEL s policy, procedures, grooming, and behavior are within the highest standards</li>
<li>Check stock levels regularly, participate in inventory management including cycle counts, quality checks, and action any stock issues with stock admin/Boutique Manager</li>
<li>Maintain the boutique according to current visual merchandising standards</li>
<li>After Sales: Client follow-up and liaising effectively with workshop on specific client needs</li>
<li>Punctuality and demonstrating flexibility on schedule as per Boutique s needs</li>
<li>Attendance to all required trainings and efficient completion of all assigned training modules</li>
<li>Executing omnichannel client purchases and client follow-up (eg Click &amp; collect, CCC emails, etc)</li>
</ul>

Senior Sales Assistant - Watches & Fine Jewellery

Knowledge E

Are you passionate about delivering exceptional service to stakeholders, managing product renewals, and building strong relationships with agents? We re looking for a Client Excellence Executive to support our sales operations.
 The role 
Sitting in our Client Excellence team, you will support our account managers with partner product renewals, ensuring smooth sales operations, as well as build relationships and collaborate with agents, promoting our in-house offerings. Some of your responsibilities will include:
<ul>
<li>Manage the renewal of subscriptions from existing clients in a given territory, liaising with the account managers</li>
<li>Review pending orders, specific client requests, and any relevant issues the clients might face</li>
<li>Support the account managers to ensure a successful client onboarding for new clients</li>
<li>Support the account managers to ensure a successful set-up/ implementation of new subscriptions for existing clients</li>
<li>Contact providers for any pricing, training and marketing enquiries</li>
<li>Build and maintain strong relationships with agents representing our in-house products, acting as their key point of contact for support, updates, and strategic alignment</li>
<li>Provide agents with the necessary tools, training, and resources to effectively promote and represent our products in the market</li>
<li>Support the client excellence team with CRM projects and other special projects</li>
</ul>
 You are 
A highly organised, dependable, and collaborative team player, committed to supporting both clients and internal stakeholders with a proactive and solution-oriented mindset
 Minimum job qualifications 
<ul>
<li>Minimum of 3 years professional experience</li>
<li>Proven ability to build and maintain strong, long-term professional relationships with clients, partners, or stakeholdersExperience in working with CRM systems</li>
<li>Exceptional verbal and written communication skills</li>
<li>Ability to manage complex renewals and tricky situations</li>
<li>Proactive and a problem solver</li>
</ul>
 Desired extras 
<ul>
<li>Professional experience within the publishing, higher education or training sector</li>
<li>Arabic speaker</li>
</ul>
 
 
 
 
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Client Excellence Executive

GitMax

Key Responsibilities <ul> <li>Customer Journey Design: Create and manage detailed, end-to-end customer flows, ensuring frictionless user experience across platforms and teams.</li> <li>Operational Oversight: Conduct daily audits of onboarding processes, service response times, platform usability, and chatbot effectiveness.</li> <li>Cross-Functional Collaboration: Act as a key liaison across compliance, legal, finance, sales, and tech teams to escalate, solve, and prevent customer issues.</li> <li>Client-Centric Culture: Serve as an internal voice of the client bringing insights to strategic meetings and influencing feature prioritization and UI/UX improvements.</li> <li>Data-Driven Feedback: Establish feedback loops, track CSAT and NPS, and implement actions to continuously improve service standards.</li> <li>Reporting &amp; Accountability: Produce structured daily reports highlighting bugs, service gaps, and improvement recommendations.</li> </ul> Candidate Profile <ul> <li>5+ years of experience in customer experience or customer success, ideally in SaaS, fintech, or digital service environments.</li> <li>Strong familiarity with Salesforce and CRM analytics tools.</li> <li>Demonstrated ability to coordinate complex initiatives across multiple departments.</li> <li>Exceptional communication and problem-solving skills.</li> <li>Native-level fluency in English; other languages are a plus.</li> <li>Obsessed with detail, UX, and client-first thinking.</li> </ul> What s in It for You <ul> <li>Work with one of the most innovative fintech brands in the region</li> <li>Competitive salary and bonus structure</li> <li>Relocation package if needed</li> <li>Visa sponsorship for employee and family</li> <li>21 working days of paid vacation + 12 additional company-paid days off</li> <li>Strong team culture, team events, and professional development support</li> </ul>

Customer Experience Officer

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