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IHG Hotels & Resorts

Job Title Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Job Description Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Role Summary InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Welcome guests warmly and ensure a seamless check-in and check-out process * Recognize and acknowledge IHG Rewards Club members and returning guests * Manage bookings, upsell services, and provide information to enhance guest stays * Handle cash and credit card transactions accurately * Record guest preferences, respond to requests, and resolve issues promptly * Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations * Ensure safety by following hotel security and incident reporting procedures * Maintain professional grooming and represent the InterContinental brand with pride * Stay updated on daily hotel events, activities, and promotions * Support colleagues with ad-hoc responsibilities when needed Ideal Profile * High school diploma required; college or university degree is an advantage * Minimum 2 years of front desk or guest service experience in a 5-star property * Proficiency in English; additional languages are an advantage * Strong communication and interpersonal skills with a guest-focused mindset * Literate, tech-savvy, with knowledge of Opera or similar reservation systems * Ability to multitask and remain calm under pressure * Flexible availability, including nights, weekends, and holidays * Team player with the ability to work independently when required

Guest Experience Specialist

Nomod

Onboarding Specialist <div>
At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time Remote</div>
 
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 About the job We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.
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As an Onboarding Specialist, you will:
<ul>
<li> Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews </li>
<li> Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience </li>
<li> Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible </li>
<li> Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally </li>
<li> Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously </li>
<li> Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps </li>
<li> Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts </li>
<li> Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think an Onboarding Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment </li>
<li> Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have relentless focus on delivering a delightful experience to users </li>
<li> Have obsessive attention to detail while also being able to spot the bigger picture </li>
<li> Love diving deep into investigations based on a user s story utilising an array of tools </li>
<li> Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users </li>
<li> Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes </li>
<li> Deliver no matter what it takes </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Experience using data to build and refine risk and fraud tools </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 What you ll get As an Onboarding Specialist you will receive:
<ul>
<li> Your choice of equipment </li>
<li> Competitive pay </li>
<li> Access to our upcoming ESOP </li>
<li> Incredible co-workers (yep, really!) </li>
<li> A super nice, flexible, distributed work environment </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!
</div> </div>
<div> Apply now </div>

Onboarding Specialist

DELANO

Role Overview: As a Guest Experience Specialist, you will be the heart of our luxury hotel, dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished throughout their stay.

Key Responsibilities:

<ul>
 <li>Personalized Service: Greet and welcome discerning devotees with genuine warmth, ensuring a seamless check-in and check-out process. Tailor experiences based on individual preferences and needs.</li>
 <li>Concierge Support: Provide expert recommendations for local attractions, dining, and activities, crafting personalized itineraries that enhance the devotee experience.</li>
 <li>Feedback Management: Actively solicit feedback and address any concerns or issues promptly, ensuring that all devotees leave with a positive impression of our hotel.</li>
 <li>Collaboration: Work closely with various departments, including housekeeping, dining, and events, to ensure that all requests are fulfilled efficiently and to the highest standards.</li>
 <li>Event Coordination: Assist in the planning and execution of special events and celebrations, ensuring that every detail aligns with our luxury brand.</li>
</ul>

Knowledge E

Are you passionate about delivering exceptional service to stakeholders, managing product renewals, and building strong relationships with agents? We re looking for a Client Excellence Executive to support our sales operations.
 The role 
Sitting in our Client Excellence team, you will support our account managers with partner product renewals, ensuring smooth sales operations, as well as build relationships and collaborate with agents, promoting our in-house offerings. Some of your responsibilities will include:
<ul>
<li>Manage the renewal of subscriptions from existing clients in a given territory, liaising with the account managers</li>
<li>Review pending orders, specific client requests, and any relevant issues the clients might face</li>
<li>Support the account managers to ensure a successful client onboarding for new clients</li>
<li>Support the account managers to ensure a successful set-up/ implementation of new subscriptions for existing clients</li>
<li>Contact providers for any pricing, training and marketing enquiries</li>
<li>Build and maintain strong relationships with agents representing our in-house products, acting as their key point of contact for support, updates, and strategic alignment</li>
<li>Provide agents with the necessary tools, training, and resources to effectively promote and represent our products in the market</li>
<li>Support the client excellence team with CRM projects and other special projects</li>
</ul>
 You are 
A highly organised, dependable, and collaborative team player, committed to supporting both clients and internal stakeholders with a proactive and solution-oriented mindset
 Minimum job qualifications 
<ul>
<li>Minimum of 3 years professional experience</li>
<li>Proven ability to build and maintain strong, long-term professional relationships with clients, partners, or stakeholdersExperience in working with CRM systems</li>
<li>Exceptional verbal and written communication skills</li>
<li>Ability to manage complex renewals and tricky situations</li>
<li>Proactive and a problem solver</li>
</ul>
 Desired extras 
<ul>
<li>Professional experience within the publishing, higher education or training sector</li>
<li>Arabic speaker</li>
</ul>
 
 
 
 
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Client Excellence Executive

GitMax

Key Responsibilities <ul> <li>Customer Journey Design: Create and manage detailed, end-to-end customer flows, ensuring frictionless user experience across platforms and teams.</li> <li>Operational Oversight: Conduct daily audits of onboarding processes, service response times, platform usability, and chatbot effectiveness.</li> <li>Cross-Functional Collaboration: Act as a key liaison across compliance, legal, finance, sales, and tech teams to escalate, solve, and prevent customer issues.</li> <li>Client-Centric Culture: Serve as an internal voice of the client bringing insights to strategic meetings and influencing feature prioritization and UI/UX improvements.</li> <li>Data-Driven Feedback: Establish feedback loops, track CSAT and NPS, and implement actions to continuously improve service standards.</li> <li>Reporting &amp; Accountability: Produce structured daily reports highlighting bugs, service gaps, and improvement recommendations.</li> </ul> Candidate Profile <ul> <li>5+ years of experience in customer experience or customer success, ideally in SaaS, fintech, or digital service environments.</li> <li>Strong familiarity with Salesforce and CRM analytics tools.</li> <li>Demonstrated ability to coordinate complex initiatives across multiple departments.</li> <li>Exceptional communication and problem-solving skills.</li> <li>Native-level fluency in English; other languages are a plus.</li> <li>Obsessed with detail, UX, and client-first thinking.</li> </ul> What s in It for You <ul> <li>Work with one of the most innovative fintech brands in the region</li> <li>Competitive salary and bonus structure</li> <li>Relocation package if needed</li> <li>Visa sponsorship for employee and family</li> <li>21 working days of paid vacation + 12 additional company-paid days off</li> <li>Strong team culture, team events, and professional development support</li> </ul>

Customer Experience Officer

talabat

<div>
1. Analytics and insights
<ul>
<li>Dig into CX data to uncover customer pain points using cohort analysis, funnel diagnostics, and segmentation</li>
<li>Build clear success metrics upfront for each initiative and run robust pre/post impact assessments</li>
<li>Create and maintain dashboards in Looker or Tableau that monitor CX KPIs daily and flag anomalies early</li>
<li>Use SQL and Python for deep dives and advanced analyses where required</li>
<li>Identify opportunities for predictive models (churn risk, reorder probability, voucher redemption likelihood) and work with data science teams to validate and apply</li>
</ul>
2. Program ownership
<ul>
<li>Take full ownership of assigned CX programs - define the problem, design the solution, run pilots, roll out at scale, and iterate</li>
<li>Ensure programs drive measurable customer and business value</li>
<li>Continuously optimise programs through structured testing and feedback loops</li>
<li>Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations</li>
<li>Document program playbooks so they can be repeated and scaled across markets</li>
</ul>
3. Communication
<ul>
<li>Share program updates in a structured, proactive way with leadership and markets</li>
<li>Present insights and recommendations persuasively to senior stakeholders when required; Good slide-making (clear narratives, not necessarily beautiful decks)</li>
<li>Capture learnings from each program and circulate them as best practices to raise the bar across the CX function</li>
</ul>
4. Stakeholder management
<ul>
<li>Work with Product, Tech, Ops, and Market teams to secure alignment on priorities and unblock execution</li>
<li>Provide the right data and context to help product and tech teams make decisions</li>
<li>Escalate blockers and hold stakeholders accountable, but focus primarily on enabling execution rather than leading alignment discussions</li>
</ul>
</div>

Sr. Specialist Customer Experience Strategy

Christian Dior Couture

<div>
 Position
 
 
 We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
 
 
 Job responsibilities
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 One-to-One Client Meetings:
 </li>
 <li>
 Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
 </li>
 <li>
 Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
 </li>
 <li>
 Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
 </li>
 <li>
 Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
 </li>
 <li>
 Client Experience Management:
 </li>
 <li>
 Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
 </li>
 <li>
 Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
 </li>
 <li>
 Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
 </li>
 <li>
 Collect and analyze client feedback to continuously enhance the luxury experience.
 </li>
 <li>
 Exclusive Client Events:
 </li>
 <li>
 Support the organization of exclusive client events within Salon Priv&eacute;.
 </li>
 <li>
 Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
 </li>
 <li>
 Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
 </li>
 <li>
 Monitor and forecast an accurate marketing and event budget.
 </li>
 <li>
 Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
 </li>
 <li>
 Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
 </li>
 <li>
 Collaboration and Support:
 </li>
 <li>
 Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
 </li>
 <li>
 Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
 </li>
 <li>
 Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
 </li>
 <li>
 Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
 </li>
 <li>
 Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
 </li>
 <li>
 A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
 </li>
 <li>
 Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
 </li>
 </ul>
</div>

Client Development Specialist - Dubai Mall

Explore 10000+ Client experience specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

10000 client experience specialist jobs IN Dubai

Guest Experience Specialist

Onboarding Specialist

Guest Experience Specialist

Client Excellence Executive

Customer Experience Officer

Sr. Specialist Customer Experience Strategy

Client Development Specialist - Dubai Mall