customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

customer service executive Jobs in Karachi

customer service executive

relationship officer

account manager- sales

client relations manager

Artwing Studios

Senior Account Manager (Digital) Job Type: Full-time (Onsite) &ndash; Morning Location: Main Shahra-e-Faisal (DMCHS), KarachiAbout Artwing StudiosWith over 15 years of experience, Artwing Studios specializes in creating, scaling, and optimizing digital experiences. From launching high-conversion campaigns to streamlining customer journeys, we have partnered with 500+ brands worldwide to amplify their digital presence and accelerate growth.Some of Our Clients: We&rsquo;re trusted by a diverse range of leading local and international brands. Local: Technosys, Shahid Afridi Store, Lal's Patisserie, Coconut Groove, Bambou, Alarahi, Foods Inn, MTC International: Seiny&rsquo;s, Zuni, Boga, Nayaab Handi, and many more.About the RoleArtwing Studios is seeking a highly skilled Senior Account Manager to lead client relations and oversee the planning, execution, and performance of social media management. This role requires someone who can manage multiple clients, coordinate cross-functional teams, ensure timely deliverables, and maintain high-quality communication at all times.The ideal candidate is someone who thrives in a fast-paced creative agency environment, has strong strategic thinking, and can provide leadership to junior account executives and social media managers.Key Responsibilities<ul><li>Serve as the primary point of contact for assigned clients, ensuring smooth communication and excellent service delivery</li><li>Oversee complete social media management including content calendars, posting schedules, engagement, and performance tracking</li><li>Develop and execute social media strategies aligned with client goals and brand tones</li><li>Manage creative, design, and performance teams to ensure timely execution of deliverables</li><li>Lead client onboarding, briefing, monthly review meetings, and performance discussions</li><li>Prepare clear, professional presentations, reports, and strategy documents</li><li>Resolve client concerns proactively while ensuring consistent quality and satisfaction</li><li>Monitor campaign analytics, track KPIs, and provide data-driven recommendations</li><li>Mentor and guide junior AMs, community managers, and designers under your supervision</li><li>Support business growth by identifying opportunities for upselling or cross-selling services</li><li>Maintain strong internal coordination to ensure overall project efficiency and timely output</li></ul>Requirements<ul><li>Minimum 4&ndash;6 years of account management experience in a digital marketing or creative agency</li><li>Strong understanding of social media management, content strategies, and brand communication</li><li>Excellent client communication, interpersonal, and presentation skills</li><li>Ability to multitask, lead teams, and manage high-volume workflows</li><li>Strong problem-solving and decision-making skills</li><li>Experience in managing designers, content creators, and performance teams is preferred</li><li>Proficiency in managing calendars, briefs, performance reports, and project timelines</li><li>Bachelor&rsquo;s degree in Marketing, Media Sciences, Business, or a related field</li></ul>How to ApplyInterested candidates may send their updated resume to hr@artwingstudios.com with the subject line: Application for Senior Account ManagerJob Type: Full-timeApplication Question(s):<ul><li>How soon can you join?</li><li>How many brands/clients have you managed at a time?</li><li>Have you ever worked at a digital/marketing agency? If yes, please share their names.</li><li>This is a full-time onsite based role. Are you comfortable working in an onsite setting? </li><li>Have you completed your Bachelors?</li><li>Present salary and expectations?</li></ul>Work Location: In person

Senior Account Manager (Digital)

HR Ways

About the job CSR HeadAbout the job Head of Customer Service DepartmentAbout the company we're hiring for Currently: &#65279;&#65279;Hiring one of our top consulting firm for Real Estate in Karachi.Job Description:The Head of Customer Services is responsible for developing and leading the companys customer service strategy to ensure superior client satisfaction throughout the customer journey from booking and handover to after-sales support. This role ensures that customer concerns are handled efficiently, service standards are maintained, and the companys reputation for excellence is consistently upheld.The ideal candidate is a dynamic leader with strong communication, problem-solving, and organizational skills, preferably with experience in the real estate or development sector.Key Responsibilities:<ul><li>Leadership &amp; Strategy</li></ul>&middot; Develop and implement a customer service strategy aligned with the companys vision and business goals.&middot; Lead, train, and motivate the customer service team to deliver outstanding service experiences.&middot; Establish service quality standards, policies, and procedures to ensure consistency and professionalism.<ul><li>Customer Relationship Management</li></ul>&middot; Build and maintain strong relationships with clients to enhance customer loyalty and retention.&middot; Handle high-profile or escalated customer complaints and ensure prompt resolution.<ul><li>&middot; Oversee client communication across all touchpoints calls, emails, social media, and in-person visits.</li><li>Operations &amp; Process Management</li></ul>&middot; Ensure timely and accurate responses to all customer inquiries and issues.&middot; Implement customer feedback mechanisms to identify improvement areas.&middot; Collaborate with sales, finance, technical, and legal departments to resolve client concerns effectively.&middot; Oversee the handover and post-handover support processes in coordination with project teams.<ul><li>Performance &amp; Reporting</li></ul>&middot; Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.&middot; Generate monthly and quarterly reports on service quality, customer feedback, and team performance.&middot; Analyze trends and propose initiatives to enhance customer experience.<ul><li>System &amp; Technology</li></ul>&middot; Supervise the use of CRM systems to track customer interactions and maintain updated records.&middot; Recommend and implement digital tools or automation to improve service delivery efficiency.<ul><li>Team Development</li></ul>&middot; Hire, train, and mentor customer service officers and executives.&middot; Foster a positive, empathetic, and performance-driven team culture.Conduct regular coaching sessions and workshops on communication and client handling.Requirements:<ul><li>Years of Experience (with Industry preference if any): 5-7 years of relevant experience in customer service or client relations, with at least 3 years in a leadership role.</li><li>Experience in real estate, development, or property management is highly preferred.</li><li>Minimum Qualification: Bachelors degree in Finance, Business Administration, Accounting, or related field</li><li>(Masters preferred)Age Requirement: 20 to 40 age</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree or above</li></ul>Other Details:Work Mode: Onsite KarachiExperience: &#65279;5+ yearsDays: &#65279;Monday to SaturdayTiming: 10 am - 8 pm (8 hours)About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

CSR Head

Teamficient

Position: Business Development OfficerLocation: RemoteEmployment Type: Full-TimeOverviewWe are seeking a results-driven Business Development Officer to help expand our driving school. The role focuses on managing leads, increasing student enrollment, building partnerships, and supporting staff development to ensure excellent service and student satisfaction.Key Responsibilities<ul><li>Manage and follow up on leads to maximize student enrollment.</li><li>Track sales performance and ensure targets are consistently met.</li><li>Develop and implement strategies to increase enrollment and revenue.</li><li>Build and maintain partnerships with schools, companies, and community organizations.</li><li>Promote driving programs, packages, and services to potential students and clients.</li><li>Coach and guide employees to improve sales skills, customer service, and client relations.</li><li>Conduct market research to identify trends and business opportunities.</li><li>Represent the school at community events, fairs, and networking activities.</li><li>Collaborate with operations, marketing, and accounting teams to enhance the student experience.</li></ul>Qualifications<ul><li>2+ years of Experience in business development, sales, or marketing (education/training industry preferred).</li><li>Strong communication, leadership, and coaching skills.</li><li>Goal-oriented with a proven track record of meeting targets.</li><li>Proactive and able to take initiative in driving results and solving challenges.</li><li>Familiarity with local schools, businesses, and community organizations is a plus.</li></ul>Technical Requirements<ul><li>Proficiency with CRM systems for lead and sales tracking (e.g., Zoho).</li><li>Comfortable using Google Workspace (Docs, Sheets, Slides).</li><li>Familiarity with communication tools such as email, messaging apps, and video conferencing platforms.</li></ul>Benefits<ul><li>Competitive compensation package.</li><li>Full-time role with opportunities for professional growth.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timeWork Location: Remote

(Remote) Business Development Officer

Exact Managements Services

Job OverviewWe&rsquo;re looking for a Business Development Manager who can bring in quality leads, convert them into clients, and help the company grow. The ideal person should be confident in communication, strong in planning, and comfortable presenting to clients.Key ResponsibilitiesIdentify new business opportunities and generate quality leads.Follow up with leads and convert them into long-term clients.Schedule and conduct meetings with potential clients.Deliver clear and professional presentations during meetings.Achieve monthly and quarterly sales targets on time.Develop effective marketing and outreach strategies.Maintain client relationships for repeat business and referrals.Work closely with management to refine business growth plans.Prepare progress reports, pipelines, and performance updates.RequirementsStrong communication and negotiation skills.Ability to understand client needs and offer the right solutions.Confident in giving presentations.Self-driven with a target-oriented mindset.Basic understanding of marketing and sales funnels.Experience in business development (preferred, not mandatory).What We OfferSupportive environmentGrowth opportunitiesPerformance-based incentivesJob Type: Full-timePay: Rs55,000.00 - Rs75,000.00 per monthWork Location: In person

Business Development Manager

ICT Systems (Private) Limited

Job descriptionUrgently Hiring!<ul><li>Shift: Evening Shift</li><li>Timing: 3 PM To 12 Pm</li><li>Days: Monday to Friday</li><li>Company: Product Based Software House</li><li>Experience: 5 year</li><li>&middot;Location: Shahra e Faisal, Karachi.</li></ul>Monthly target: 3,000$ land to accounts.About!!ICT Systems Pvt. Ltd. is a Dubai-based software house with over 14 years of excellence in ERP software development. Our flagship product, WebDesk ERP, is trusted by government institutions, multinational corporations, and large-scale organizations across Dubai and Pakistan.Our mission is to provide seamless connectivity between organizations, fostering a paperless environment. In addition to our ERP solutions, we have a dedicated Services Department, offering expertise in SEO, Social media Marketing, PPC, Graphic Design, and more.With physical offices in both Dubai and Pakistan, we maintain a strong presence and are committed to delivering cutting-edge solutions and exceptional services to our clients.Why Join Us?<ul><li>Work with a leading ERP product deployed across prestigious organisation.</li><li>Be part of a team driving innovation and creating paperless environments.</li><li>Opportunity to contribute to a dynamic and multi-disciplinary services department.</li><li>Collaborative work environment with a strong presence in two countries.</li></ul>As a Business Development Executive at ICT Systems Pvt Ltd. you will play a crucial role in showcasing our services and generating new leads and managing the client on boarding process. We are seeking a multi-talented individual who can effectively create and engage in online freelancing platforms such as Upwork, and Freelancer.In addition, you will work closely with our project management department to ensure a seamless transfer of projects to clients. Your expertise in Basic IT will be invaluable in understanding client requirements and effectively communicating them to our services (Checkout our services at www.ictsystems.com.pk) team.Benefits:<ul><li>Monthly High Commission (on achieving target)</li><li>Quarterly Bonus</li><li>Bi-Annual Appraisal</li></ul>Duties and Responsibilities:<ul><li>Showcasing our services and Generating leads from multiple sources, including , Freelancer, and Upwork, with a focus on targeting clients seeking www.ictsytems.com.pk services.</li><li>Demonstrate excellent written communication skills to facilitate the creation of gigs, proposals, emails, and project drafts that effectively convey our capabilities and expertise.</li><li>Coordinate with project management teams to provide accurate estimates and quotations for clients, considering the complexity and scope of projects.</li><li>Submit bids on time and within budget to maximize our chances of winning projects.</li><li>Gather all client requirements, effectively communicate and ensure successful project delivery.</li><li>Maintain strong and healthy customer relationships throughout the project lifecycle, providing regular updates and addressing any concerns or queries.</li><li>Collaborate with the team to ensure that proposed solutions align with client needs and expectations.</li><li>Stay up to date with the latest trends and advancements, and apply that knowledge to enhance our bidding strategies and offerings.</li><li>Meet monthly quotas for project acquisition to drive business growth and revenue generation.</li><li>Maintain a high rating on online freelancing platforms such as Upwork, and Freelancer by consistently delivering exceptional solutions and providing excellent customer service.</li></ul>Requirements:<ul><li>Proven 2 years of experience in online freelancing platforms and a solid understanding of the entire bidding process.</li><li>Prior experience in an Information Technology company or a related field is preferred.</li><li>Excellent verbal and written communication skills, with the ability to effectively convey complex data science concepts to clients.</li><li>Negotiation and persuasion abilities, especially when discussing project requirements, timelines, and budgets.</li><li>Sound knowledge of database and Utilities principles, techniques, and methodologies, with an understanding of how they can be applied to solve real-world business problems.</li><li>Self-motivated and able to work independently, while also collaborating effectively with cross-functional teams.</li><li>Result-oriented mindset with a focus on meeting targets and deadlines, while maintaining high-quality deliverables.</li></ul>With all other benefits and perks i.eAn Opportunity to grow in an international software house We encourage growth and out-of-the-box ideas; you will always be appreciated.Great environment to work in independently <ul><li>24 Yearly leaves (Alternate Saturday)</li><li>7 days paid Marriage Leaves</li><li>15 days paid Umrah /Hajj Leave</li><li>30 days&rsquo; paid maternity Leave</li><li>Leave encasement</li><li>100% Attendance yearly certificate + Cash</li><li>Medical Insurance (300K) </li><li>Annual Picnic</li><li>Annual Dinner</li><li>The employee of the month certificate</li><li>The employee of the Year certificate</li><li>The employee of the Year Awards</li><li>Yearly Bonus (50% Basic Salary) ( 18 Month Employment )</li><li>Employee Referral Bonus</li><li>Employee Engagement activities</li></ul>Join ICT Systems and be part of our dynamic team. We offer competitive compensation, growth opportunities, and a collaborative work environment that encourages innovation and personal development.If you think you meet the above criteria, then Apply NowHR@ICTSYSTEMS.COM.PKJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Senior Online Bidder - Upwork/Freelancer

Emirates Talent Solution

Position Title: Customer Relations Executive Industry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob OverviewA renowned property development firm in Karachi is seeking a Customer Relations Executive to manage client communications, handle property inquiries, and deliver an exceptional customer experience throughout the sales and post-sales journey.The ideal candidate will have 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, demonstrating strong communication skills, a polished demeanor, and the ability to manage high-profile clients with professionalism and discretion.Key ResponsibilitiesClient Relationship Management<ul><li>Serve as the main point of contact for all client interactions, ensuring prompt and courteous communication.</li><li>Build and sustain long-term relationships with both new and existing clients.</li><li>Arrange property viewings, meetings, and timely follow-ups with the sales team.</li><li>Share accurate information regarding payment schedules, project progress, and documentation.</li></ul>Post-Sales Coordination<ul><li>Assist clients through booking, documentation, and property handover processes.</li><li>Coordinate with finance and legal departments to ensure smooth and efficient transactions.</li><li>Maintain detailed client records, feedback, and correspondence for service improvement.</li></ul>Administrative Support<ul><li>Prepare and manage client files, agreements, and periodic reports.</li><li>Assist sales and marketing teams with communication materials and client coordination.</li><li>Collaborate with management to enhance client satisfaction and service quality.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related discipline.</li></ul>Experience:<ul><li>5&ndash;7 years of proven experience in customer relations, client servicing, or sales coordination&mdash;preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent communication skills in English and Urdu.</li><li>Strong client-handling, negotiation, and conflict-resolution abilities.</li><li>Proficient in MS Office (Word, Excel, PowerPoint) and CRM software.</li><li>Highly organized, confident, and adept at multitasking.</li><li>Presentable, courteous, and professional in demeanor.</li></ul>Compensation &amp; Benefits<ul><li>Attractive salary package based on experience.</li><li>Performance-based incentives and bonuses.</li><li>Opportunities for professional growth and skill development.</li><li>Supportive and collaborative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

AEG Travel

Looking for a Key Accounts Manager -GBT to be responsible for managing and growing relationships with global clients.Job Responsibilities:1. Manage relations with Global Clients.2. Attending Client/ Global Franchisers calls.3. Lead all ERP related development and implementations across the organization by collaborating with various departments.4. Manage brand marketing guidelines of franchisers.5. Manage Quarterly, Monthly, Weekly, Adhoc MIS reports for Global Clients.6. Implementation/ de implementation of Global Clients.Job Requirements:- Bachelor's degree in business, marketing, finance or related field. A master's degree is a plus.- Results-oriented mindset with a track record of achieving and exceeding sales targets.- Proficient in MS Office.- Excellent communication and negotiation skills.- Strong sales and relationship background to work closely with clients to understand their needs, develop strategic plans, and deliver exceptional service.- Problem solver and an initiator with the ability to handle multiple task.Job Type: Full-timePay: Rs130,000.00 - Rs175,000.00 per monthWork Location: In person

Relationship Manager Global Business Travel

Explore 1112+ Client relations manager in Karachi this December. Find roles across top companies and apply now to boost your career.