customer service representative Jobs in Karachi

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customer support representative Jobs in Karachi

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NielsenIQ

<div>
 
 Job Description
 
 
 
 
 Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
 
 
 
 
 Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
 
 
 
 
 
 
 This is a night shift job based off Pakistan
 
 
 
 
 
 <ul>
 <li>
 Develop / maintain excellent professional relationship with the customer
 </li>
 <li>
 Keeping customer engaged with products and services they have purchased from GfK Etilize
 </li>
 <li>
 Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase
 </li>
 <li>
 Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding
 </li>
 <li>
 Build customer loyalty with GfK Etilize and retain customer revenue
 </li>
 <li>
 Advocate for customer&rsquo;s business success
 </li>
 <li>
 Bridge gap between customer and operations for product, project and services delivery and issues resolution
 </li>
 <li>
 Escalate customer issues and potential risks to department manager/sales/business
 </li>
 <li>
 Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist
 </li>
 <li>
 Ensure termination checklist steps are followed incase customers decide to part ways
 </li>
 <li>
 Create reports if needed by sales team. Example, coverage reports
 </li>
 <li>
 Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings
 </li>
 <li>
 Work with technical team for support on products and services integration with customer systems
 </li>
 <li>
 Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services
 </li>
 <li>
 Responding to customer concerns quickly and ensuring fast turnaround time
 </li>
 <li>
 CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval
 </li>
 <li>
 Seek potential upgrade opportunity within their accounts and forward to account owners
 </li>
 <li>
 Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices
 </li>
 <li>
 Suggest efficient processes that can improve on customer success KPIs
 </li>
 <li>
 Take initiatives and identify opportunities for improvement of internal processes with facts
 </li>
 <li>
 Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent verbal and written English communication with confidence
 </li>
 <li>
 Excellent understanding of customer relations and expectations management
 </li>
 <li>
 Good understanding of designing process flows
 </li>
 <li>
 Excellent understanding of Salesforce and JIRA ticketing system
 </li>
 <li>
 Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset
 </li>
 <li>
 Basic understanding of relational Data Bases
 </li>
 <li>
 Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word
 </li>
 <li>
 Basic understanding of project management. Able to plan, implement and deliver customer special projects
 </li>
 <li>
 Basic understanding of product information management (PIM) systems
 </li>
 <li>
 Excellent understanding on GfK Etilize products and solutions
 </li>
 <li>
 Bachelor&rsquo;s degree preferably in Computer Science or Engineering
 </li>
 <li>
 Should have at least four years of equivalent experience or at least two years of experience in customer interaction
 </li>
 <li>
 Client Relations Management Course is a plus
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
 
 
 
 
 
 Our Benefits
 
 
 
 
 <ul>
 <li>
 Flexible working environment
 </li>
 <li>
 Volunteer time off
 </li>
 <li>
 LinkedIn Learning
 </li>
 <li>
 Employee-Assistance-Program (EAP)
 </li>
 </ul>
 
 
 
 About NIQ
 
 
 
 
 
 NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
 
 
 
 
 For more information, visit NIQ.com
 
 
 
 
 Want to keep up with our latest updates?
 
 
 
 
 Follow us on: LinkedIn | Instagram | Twitter | Facebook
 
 
 
 
 
 
 Our commitment to Diversity, Equity, and Inclusion
 
 
 
 
 
 At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
 
 
 
</div>

Customer Success Specialist

<div><div><div>Customer Success Specialist is responsible for engaging and maintaining relationship with NIQ GfK product catalog customers. Ensuring customer success through making sure NIQ GfK product catalog services are being utilized by customers and identify any opportunities for business growth.
Ensuring existing revenue is retained by providing support to existing accounts. Make regular health checks via phone, meetings and/or emails. Maintain outstanding relationships with existing customers &ndash; high or low maintenance. Record keeping key customer communication in Salesforce, JIRA and defined central location. Coordinate with cross departmental POCs to ensure customer delivery be it complex or simple. Ability to identify business opportunities and present to stakeholders. Assist Customer Success Senior Service Manager in day-to-day operations.
This is a night shift job based off Pakistan<ul><li>
Develop / maintain excellent professional relationship with the customer</li><li>
Keeping customer engaged with products and services they have purchased from GfK Etilize</li><li>
Ensure at high-level the customer success KPIs are maintained and further improved during customer experience phase</li><li>
Ensure integration process is smooth and fast time-to-value is realized by customer during customer on-boarding</li><li>
Build customer loyalty with GfK Etilize and retain customer revenue</li><li>
Advocate for customer&rsquo;s business success</li><li>
Bridge gap between customer and operations for product, project and services delivery and issues resolution</li><li>
Escalate customer issues and potential risks to department manager/sales/business</li><li>
Make regular health check via calls, emails and record all correspondence in CRM. Follow pre-defined checklist</li><li>
Ensure termination checklist steps are followed incase customers decide to part ways</li><li>
Create reports if needed by sales team. Example, coverage reports</li><li>
Run yearly surveys to track customer satisfaction score and work with cross functional departments to improve satisfaction ratings</li><li>
Work with technical team for support on products and services integration with customer systems</li><li>
Respond, track and verify resolution to customer issue with respect to delivery &amp; quality of products/services</li><li>
Responding to customer concerns quickly and ensuring fast turnaround time</li><li>
CSM may require providing pre-sales support including running reports, project planning, conference calls, coordination with the team/customer - subject to Manager's approval</li><li>
Seek potential upgrade opportunity within their accounts and forward to account owners</li><li>
Review customer&rsquo;s website(s) to see if the content is being used as intended per the contract, suggest improvements and advise on best implementation practices</li><li>
Suggest efficient processes that can improve on customer success KPIs</li><li>
Take initiatives and identify opportunities for improvement of internal processes with facts</li><li>
Responsible for special customer projects, requirement gathering, communication with cross-functional teams, management and delivery as per the SLA/Contract</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Excellent verbal and written English communication with confidence</li><li>
Excellent understanding of customer relations and expectations management</li><li>
Good understanding of designing process flows</li><li>
Excellent understanding of Salesforce and JIRA ticketing system</li><li>
Basic understanding of XML, JSON, API integration, database, content delivery model and web-design is an asset</li><li>
Basic understanding of relational Data Bases.</li><li>
Moderate understanding of Excel (formulas), designing content comparison visuals on Power Point or Word</li><li>
Basic understanding of project management. Able to plan, implement and deliver customer special projects</li><li>
Basic understanding of product information management (PIM) systems</li><li>
Excellent understanding on GfK Etilize products and solutions.</li><li>
Bachelor&rsquo;s degree preferably in Computer Science or Engineering</li><li>
Should have at least four years of equivalent experience or at least two years of experience in customer interaction.</li><li>
Client Relations Management Course is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div></div><div>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
Want to keep up with our latest updates? 


Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div></div></div>

Dream World Resort  & Golf Course

To drive strategic growth by managing internal and external coordination, cultivating long-term client relationships, and identifying new collaboration opportunities. The Manager Collaborations serves as the primary liaison for key accounts, strategic partners, and alliance clients, ensuring seamless operations, high client satisfaction, and successful execution of corporate agreements and initiatives.Key Responsibilities:<ul><li>Manage internal and external coordination to ensure smooth operations</li><li>Handle collaboration &amp; alliances clients, key accounts, and strategic partnerships</li><li>Develop and maintain long-term relationships</li><li>Identify and generate new Collaborations, alliances &amp; business.</li><li>Lead negotiations, proposals, contracts, and corporate agreements</li><li>Coordinate corporate events, group bookings, and customized services</li><li>Act as the primary point of contact for clients</li><li>Ensure client satisfaction and timely resolution of issues.</li><li>Prepare business and performance reports for KS &amp; TH Sb.</li><li>Any other assignment given anytime by the decision of management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (MBA preferred).</li><li>Minimum 5&ndash;7 years of experience in business development, strategic partnerships, or account management.</li><li>Proven track record in closing deals, managing key accounts, and leading cross-functional initiatives.</li><li>Strong negotiation, communication, and interpersonal skills.</li><li>High level of professionalism, integrity, and client orientation.</li><li>Proficiency in MS Office and CRM systems; experience with data-driven reporting.</li></ul>Job Type: Full-timeWork Location: In person

Manager Collaborations

TimesCourseFinder

Role OverviewTimes Consultant is hiring a confident and energetic Marketing &amp; Relationship Manager who thrives on building meaningful connections. This position involves representing our brand, nurturing professional relationships, and actively promoting our services through dynamic engagement activities.Key Responsibilities:<ul><li>Represent Times Consultant in meetings and visits with academic institutions.</li><li>Develop and maintain professional relationships with key stakeholders.</li><li>Coordinate and execute on-ground promotional and engagement activities.</li><li>Support the company&rsquo;s marketing initiatives within the education sector.</li><li>Identify collaboration opportunities and assist in formalizing partnerships.</li><li>Provide regular updates and insights to the management team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Confidence in building and maintaining professional relationships.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Growth opportunities within a professional and supportive environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Marketing & Relationship Manager

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Shahenshah Accountants & Consultants

Job DescriptionWe are looking for a confident, well-spoken, and professional Public Relations Officer to manage communication between clients and our company. The ideal candidate should be skilled in handling client inquiries, coordinating documentation, and ensuring a smooth and positive client experience throughout the business setup process in the UAE. This role requires someone who is organized, proactive, and capable of managing multiple tasks in a fast-paced environment while maintaining high-quality service standards.Requirements<ul><li>Age: 30 &ndash; 35 years</li><li>Education: O/A Levels with a minimum Bachelor&rsquo;s degree (required)</li><li>Experience: Minimum 2 years of experience in Public Relations, Client Relations, or Communication roles</li><li>Industry Preference: Candidates with experience in UAE-based firms, BPO industry, or UK/USA-based organizations will be preferred</li><li>Additional Advantage: Call center experience will be considered a strong plus</li></ul>Key Responsibilities<ul><li>Handle all incoming client inquiries related to UAE business setup and government services.</li><li>Provide guidance and support to clients regarding:</li><li>Company formation</li><li>Tax registration</li><li>Visa processing</li><li>Bank account opening</li><li>Legal documentation and compliance</li><li>Prepare, review, and submit required documentation through relevant government portals.</li><li>Maintain professional, accurate, and timely communication with clients throughout the service cycle.</li><li>Stay updated on UAE business regulations, Freezone policies, immigration laws, and compliance requirements.</li><li>Maintain confidentiality, accuracy, and efficiency in all documentation and client communications.</li><li>Coordinate with internal teams to ensure smooth onboarding and timely service delivery.</li></ul>Skills Required<ul><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and client-handling abilities</li><li>Professional appearance and conduct</li><li>Strong organizational and multitasking capabilities</li><li>Ability to work efficiently in a fast-paced, performance-driven environment</li></ul>Job Type: Full-timeWork Location: In person

Public Relations Officer

Job DescriptionWe are looking for a confident, well-spoken, and professional Client Support Officer to manage communication between clients and our company. The ideal candidate should be skilled in handling client inquiries, coordinating documentation, and ensuring a smooth and positive client experience throughout the business setup process in the UAE. This role requires someone who is organized, proactive, and capable of managing multiple tasks in a fast-paced environment while maintaining high-quality service standards.Requirements<ul><li>Age: 30 &ndash; 35 years</li><li>Education: O/A Levels with a minimum Bachelor&rsquo;s degree (required)</li><li>Experience: Minimum 2 years of experience in Public Relations, Client Relations, or Communication roles</li><li>Industry Preference: Candidates with experience in UAE-based firms, BPO industry, or UK/USA-based organizations will be preferred</li><li>Additional Advantage: Call center experience will be considered a strong plus</li></ul>Key Responsibilities<ul><li>Handle all incoming client inquiries related to UAE business setup and government services.</li><li>Provide guidance and support to clients regarding:</li><li>Company formation</li><li>Tax registration</li><li>Visa processing</li><li>Bank account opening</li><li>Legal documentation and compliance</li><li>Prepare, review, and submit required documentation through relevant government portals.</li><li>Maintain professional, accurate, and timely communication with clients throughout the service cycle.</li><li>Stay updated on UAE business regulations, Freezone policies, immigration laws, and compliance requirements.</li><li>Maintain confidentiality, accuracy, and efficiency in all documentation and client communications.</li><li>Coordinate with internal teams to ensure smooth onboarding and timely service delivery.</li></ul>Skills Required<ul><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and client-handling abilities</li><li>Professional appearance and conduct</li><li>Strong organizational and multitasking capabilities</li><li>Ability to work efficiently in a fast-paced, performance-driven environment</li></ul>Job Type: Full-timeWork Location: In person

Client Support Officer

Explore 883+ Client relations manager in Karachi this January. Find roles across top companies and apply now to boost your career.

883 client relations manager jobs IN Karachi

Customer Success Specialist

Customer Success Specialist

Manager Collaborations

Marketing & Relationship Manager

Customer Relations Executive - Property Development

Public Relations Officer

Client Support Officer