customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

account manager

client relations manager

UBL - United Bank Limited

<div>
 
 
 
 Officer/Manager Investigations
 
 
 
 
 
 
 
 
 About the role:
 
 
 
 To conduct investigations in order to suggest ways to eliminate/minimize internal frauds through conducting Investigation on Bank wide level and identify actual amount of misappropriated amount.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 To conduct Investigation on Bank wide level in order to suggest ways to eliminate/minimize internal frauds in the organization.
 </li>
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 Analyse major and unusual transactions or any activity during investigation including but not restricted / limited to review of personnel files, contracts, confidential documents, correspondence, communications, minutes etc.
 </li>
 <li>
 Exercise due care in document handling to maintain confidentiality and acceptability of evidence in ERD against charge fixed to employees or any legal proceedings.
 </li>
 <li>
 Draft investigation report and ensure that the investigation report is properly supported by sufficient, relevant and reliable evidences.
 </li>
 <li>
 Coordinate with Legal department for collaboration with Law Enforcement Agencies in fraud matters. Where required appear in a Banking court on behalf of UBL.
 </li>
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 Providing root-cause analysis with nature &amp; amount with details required by Management.
 </li>
 <li>
 Assist to Manager/ supervisor for preparing monthly activity report for the Unit.
 </li>
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 Stay informed about emerging trends, best practices, and regulatory changes related to fraud detection and investigation techniques.
 </li>
 <li>
 Follow-up of Disciplinary action with Employees Relations Department.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an HEC Recognized Institute/University, Master&rsquo;s degree shall be given preference.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 
 02-03 Years of professional experience
 
 
 
 
 
 
 
</div>

Officer/Manager Investigation

10Pearls

<div><h2 class="jobSectionHeader">Company Overview</h2>
10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. Recognized as the winner of the Best Tech Work Culture Timmy Award in Washington, DC, featured on the Inc. 5000 Fastest-Growing Companies list, and ranked the #1 Most Diverse Midsize Company in Greater Washington, we are committed to delivering exceptional digital solutions while fostering an inclusive and purpose-driven culture. We partner with enterprises, mid-market businesses, and high-growth startups to accelerate digital transformation through cutting-edge technologies. From building secure digital experiences and modern cloud-native applications to driving AI-powered innovation, we empower organizations to scale and succeed. At 10Pearls, we believe in doing well while doing good&mdash;creating meaningful impact for our clients, employees, and communities.<h2 class="jobSectionHeader">
Role</h2>
10Pearls is seeking an experienced People Success Manager/Lead to lead strategic HR initiatives that enhance employee experience, strengthen organizational capability, and align people practices with business objectives. This role will oversee the end-to-end employee lifecycle, talent management, performance management, succession planning, and organizational development while driving data-informed decision-making and AI-enabled HR transformation.
The ideal candidate is a strategic HR professional with strong business acumen, leadership capabilities, and a passion for building high-performing teams in a fast-paced technology environment.<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Own and continuously enhance the end-to-end employee lifecycle, including policies, employee relations, compensation &amp; benefits, and contract management.</li><li>
Lead talent review and succession planning initiatives to build a strong internal leadership pipeline aligned with business growth.</li><li>
Drive the quarterly and annual performance management cycle, ensuring consistency, transparency, and alignment with organizational goals.</li><li>
Design and implement employee engagement, retention, promotion, and career development strategies.</li><li>
Develop and continuously improve HR frameworks, including job descriptions, KPIs, competency models, and evaluation processes.</li><li>
Partner with business leaders to align People Success initiatives with operational priorities and long-term business strategy.</li><li>
Leverage HR analytics, dashboards, and AI-powered insights to identify trends, measure impact, and support proactive decision-making.</li><li>
Lead, mentor, and develop the People Success team while fostering a culture of collaboration, accountability, and continuous learning.</li><li>
Champion the adoption of AI and automation to improve HR processes, operational efficiency, and employee experience.</li><li>
Ensure compliance with company policies and employment regulations while promoting best HR practices across the organization.</li></ul><h2 class="jobSectionHeader">
Requirements</h2><ul><li>
Bachelor's degree in Human Resources, Business Administration, or a related field. A professional HR certification (SHRM, CIPD, PHR, etc.) is a plus.</li><li>
5&ndash;8 years of progressive Human Resources experience, with strong expertise in Talent Management, Performance Management, Organizational Development, and Employee Relations.</li><li>
Proven experience managing the complete employee lifecycle and partnering with business leaders on strategic HR initiatives.</li><li>
Strong knowledge of succession planning, talent reviews, performance management, employee engagement, and retention strategies.</li><li>
Hands-on experience with HRIS platforms, HR analytics, workflow automation, dashboards, and AI-powered HR solutions.</li><li>
Demonstrated ability to use data and insights to drive business decisions and improve people outcomes.</li><li>
Experience working within the technology industry or high-growth organizations is strongly preferred.</li><li>
Excellent stakeholder management, communication, coaching, and influencing skills.</li><li>
Proven ability to lead teams, manage change, and thrive in a dynamic, fast-paced environment.</li></ul>
tlhacc6FFY</div>

Manager/Lead People Success - Morning Shift

Human Resource Provider

HR Executive &ndash; GeneralistLocation: Karachi, PakistanAbout the RoleA well-known Super-Mart is seeking a dedicated and proactive HR Executive &ndash; Generalist to join its Human Resources team. The ideal candidate will have hands-on experience in HR operations, payroll coordination, and recruitment while ensuring smooth day-to-day HR processes across multiple branch locations.This role requires regular visits to company branches to support HR operations, address employee concerns, and ensure compliance with company policies.Key Responsibilities&middot; Support, the end-to-end recruitment process, including sourcing, screening, interviewing, and onboarding.&middot; Process employee enrollment and maintain accurate HRIS records.&middot; Coordinate payroll inputs and ensure timely payroll processing.&middot; Prepare and manage employee shift schedules.&middot; Monitor employee attendance and resolve attendance-related issues.&middot; Coordinate employee bank account opening and salary account management.&middot; Manage employee insurance enrollment, updates, and claims coordination.&middot; Handle employee grievances professionally and maintain positive employee relations.&middot; Visit company branches regularly to support HR operations, conduct employee meetings, and ensure consistent implementation of HR policies and procedures.&middot; Maintain employee records and ensure compliance with company policies.&middot; Provide administrative support to the HR department.&middot; Perform any other HR-related tasks assigned by the Line Manager.Requirements&middot; Bachelor's degree in Human Resources, Business Administration, or a related field.&middot; 2&ndash;4 years of experience in an HR Generalist or HR Operations role.&middot; Strong knowledge of payroll, attendance management, and recruitment.&middot; Experience with HRIS and Microsoft Office, especially Excel.&middot; Excellent communication, interpersonal, and problem-solving skills.&middot; Ability to work independently and manage multiple priorities.&middot; Willingness to travel frequently to company branches within Karachi.Preferred Experience&middot; Experience in the retail, supermarket, or FMCG industry will be an advantage.Location: Karachi, PakistanIf you are passionate about HR operations and enjoy working in a fast-paced retail environment, we'd love to hear from you. Apply now and become a valued member of our HR team.Pay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you comfortable visiting multiple Branch locations within Karachi?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>HR Operation: 2 years (Required)</li></ul>Work Location: In person

HR Executive | HR Generalist

Mashreq

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 
 
 Key Result Areas
 
 
 
 
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 <ul>
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 Lead Management &amp; Drop-off Handling (New Acquisition)
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 Managing NSTP Scenarios
 </li>
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 Assisted client onboarding
 </li>
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 Client Servicing &amp; Complaints Handling
 </li>
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 Cross-Sell (within 3 MOB)
 </li>
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 Portfolio Management
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 
 &bull; Dynamic, result-oriented approach to work.
 
</div>

Virtual Relationship Manager (Mashreq Digital Bank Pakistan)

HRI Private Limited

We're Hiring | Key Account Manager &ndash; Sales | Flavours &amp; FragrancesLocation: Saddar, KarachiOur client, a well-established company specializing in flavours, fragrances, and food ingredient solutions, is seeking a dynamic and results-oriented Key Account Manager &ndash; Industrial Sales to drive business growth and manage strategic accounts within the food manufacturing industry.Requirements<ul><li>5&ndash;10 years of B2B sales experience in flavours, fragrances, food ingredients, additives, seasonings, or specialty ingredients</li><li>Strong network with food manufacturers across Pakistan</li><li>Proven success in key account management and business development</li><li>Excellent communication, negotiation, and relationship management skills</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives</li><li>Professional growth and career development</li><li>Opportunity to work with one of Pakistan's leading food ingredient companies</li></ul>Interested candidates may apply by sending their updated CV to: careers@hri.com.pkSubject: Key Account Manager &ndash; Food IngredientsPay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Key Account Manager – Sales | Flavours & Fragrances

THE DESIGN FIRM

Our client is seeking a commercially driven Business Development Manager to lead its B2B growth and expansion across Pakistan. The client is an emerging faith-guided lifestyle, health, and wellness platform focused on making well-being accessible, convenient, and sustainable. The selected candidate will be responsible for building a strong sales pipeline, acquiring corporate clients, developing strategic partnerships, and delivering measurable revenue growth.Key Responsibilities:- -Develop and execute B2B sales and growth strategies. -Identify and approach corporate clients, institutions, and strategic partners. -Generate qualified leads and manage the complete sales cycle. -Conduct business meetings, presentations, negotiations, and deal closures. -Develop proposals, corporate packages, and partnership models. -Build strong relationships with key decision-makers and stakeholders. -Identify new markets, sectors, cities, and opportunities for expansion. -Track sales pipelines, conversions, partnerships, and revenue performance. -Represent the client at meetings, campaigns, events, and industry forums.Requirements: -At least five years of experience in B2B business development, corporate sales, or strategic partnerships. -A proven record of acquiring clients and achieving revenue targets. -Strong networking, negotiation, communication, and presentation skills. -Experience managing the complete sales cycle, from prospecting to closing. -Strong understanding of the Pakistani corporate market. -Experience in technology, wellness, digital platforms, or subscription-based services will be preferred. -Willingness to travel within and outside the city, as required for business meetings, events, and client engagement.Work Location: In person

Business Development and Growth Manager

HR Ways

Position: Corporate Business Developemnt ExecutiveClient Company: Our client is a well-established company in the travel and tourism industry, committed to delivering exceptional services and maintaining high operational standards.Job Summary:Our client is looking for a well-connected Corporate Business Development Manager to promote our corporate travel services and grow our B2B client base through daily outreach and relationship-building.Key Responsibilities:<ul><li>Identify and develop new corporate business opportunities through cold calling, networking, referrals, and field visits.</li><li>Build and maintain relationships with corporate clients across industries including pharmaceuticals, banking, finance, FMCGs, and other organizations.</li><li>Promote Eventica Travels' domestic and international travel solutions and corporate travel management.</li><li>Schedule daily client meetings, deliver presentations, and negotiate business agreements.</li><li>Manage key corporate accounts and ensure high levels of customer satisfaction.</li><li>Coordinate with internal operations to ensure seamless service delivery.</li><li>Maintain accurate sales records, pipeline updates, and activity reports.</li><li>Achieve monthly and quarterly sales targets.</li></ul>Requirements:<ul><li>Minimum 3-4 years of experience in B2B or corporate sales, preferably in the travel, hospitality, hotel or tourism industry.</li><li>Existing network within corporate organizations, especially in the Technology, pharmaceutical, banking, FMCGs, financial services, or related sectors.</li><li>Good understanding of domestic and international travel services.</li><li>Excellent communication, presentation, negotiation, and relationship management skills.</li><li>Hardworking, Punctual, Self-motivated, target-driven, and confident in meeting clients.</li><li>Willingness to conduct daily field visits, cold calls, and client follow-ups.</li><li>Bachelor's degree in Business, Marketing, Hospitality, or a related field is preferred.</li></ul>Other Details:Location: Defence View, Karach Working Days: Monday to Saturday Working Timings: 10:00 am to 6:00pm Working Mode: Hybrid<ul><li>About HR Ways:HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto to stay updated, or visit www.hrways.co to learn more.</li></ul>Pay: Rs25,797.14 - Rs101,109.17 per monthWork Location: In person

Corporate Business Development Executive

Explore 141+ Client relations manager in Karachi this August. Find roles across top companies and apply now to boost your career.