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customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

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business development officer

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call center representative

client relations officer

Mugshei

Position: Client Retention Officer Company: Mugshei Pvt Ltd Location: Garden Town Lahore Job Type: Full-Time - Night Shift Department: Customer Success / Client ServicesAbout the RoleWe are seeking a proactive and client-focused Client Retention Officer to join our team. The ideal candidate will be responsible for building strong relationships with existing clients, ensuring their satisfaction, and developing strategies to enhance client loyalty. This role is critical in reducing churn, maximizing client lifetime value, and supporting long-term business growth.Key Responsibilities<ul><li>Develop and implement strategies to improve client retention and reduce churn.</li><li>Build and maintain strong, long-term relationships with existing clients.</li><li>Act as the main point of contact for client inquiries, feedback, and concerns.</li><li>Monitor client accounts to identify risks of disengagement and proactively address them.</li><li>Collaborate with sales, marketing, and customer support teams to enhance client experience.</li><li>Conduct regular follow-ups, check-ins, and performance reviews with clients.</li><li>Identify upselling and cross-selling opportunities to maximize revenue from existing clients.</li><li>Maintain accurate client records and prepare retention reports for management.</li><li>Resolve client issues efficiently and ensure a positive client journey.</li><li>Stay updated with industry trends and competitor strategies to enhance client satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience in client relations, account management, or customer success (1&ndash;3 years preferred).</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to analyze data and prepare client retention reports.</li><li>Problem-solving attitude with a client-centric approach.</li><li>Proficiency in CRM software and MS Office tools.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Professional growth and training opportunities.</li><li>A collaborative and supportive work environment.</li><li>Opportunities to make a meaningful impact on client relationships and company success.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Client Retention Officer - Night Shift

Tibbi Pvt LTD

Job Description: Front Desk Officer (FDO)Company: Aesthetics Lab by TibbiPosition OverviewThe Front Desk Officer will be the first point of contact for clients, responsible for welcoming visitors, managing appointments, handling inquiries, and ensuring a smooth front-desk operation. This role requires excellent communication, customer service, and organizational skills to reflect the professional image of Aesthetics Lab by Tibbi.Key Responsibilities<ul><li>Client Reception: Greet and welcome clients in a professional, courteous manner.</li><li>Appointment Management: Schedule, confirm, and manage client appointments to ensure smooth flow.</li><li>Communication: Handle phone calls, WhatsApp, and email inquiries promptly and professionally.</li><li>Client Records: Maintain accurate client data, files, and treatment history in the system.</li><li>Coordination: Assist doctors, aestheticians, and management with scheduling and operational support.</li><li>Payments &amp; Billing: Manage billing, invoicing, and receipt issuance for treatments and services.</li><li>Customer Service: Address client queries, provide basic information about services, and escalate concerns where necessary.</li><li>Front Desk Management: Ensure reception area is tidy, well-organized, and welcoming at all times.</li><li>Reporting: Share daily appointment and cash collection reports with management.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred) or Intermediate with relevant experience.</li><li>1&ndash;3 years of experience in customer service/front desk, preferably in healthcare, aesthetics, or hospitality.</li><li>Proficient in MS Office and appointment management software.</li><li>Excellent communication skills (English &amp; Urdu).</li><li>Professional appearance and client-handling skills.</li></ul>Skills<ul><li>Customer service &amp; client handling</li><li>Strong verbal &amp; written communication</li><li>Organization &amp; multitasking</li><li>Basic accounting/cash handling</li><li>Team coordination</li><li>Problem-solving &amp; adaptability</li></ul>Job Type: Full-timeWork Location: In person

FDO (Female)

H&S Associates

A well renowned Construction firm in Lahore, to deal with its clients and Queries . We need a female customer service officer to deal with clients online(Through Calls &amp; Messages) Should be fluent in English , maintain good values and has a good knowledge of how to brief the client about product. A person should have a good knowledge Social Media Platforms , Lahore based and know how to work on Microsoft Office (Word and Excel) will be our priority.Job Types: Full-time, Part-time, ContractPay: Rs40,000.00 per monthWork Location: In person

Female Customer service officer

The Canadian Immigration Council - CIC

About Us:Canadian Immigration Council (CIC) is a professional immigration consultancy firm with offices in both Pakistan and Canada. Our team consists of Authorized Representatives, officially recognized by the Government of Canada to provide legal immigration advice and representation.We are known for our ethical practices, client-first approach, and dedication to helping people achieve their Canadian immigration goals.Job Summary:We are seeking a dynamic and professional Front Desk Officer (Female) for our DHA Phase 6, Lahore office. This role involves client engagement, business growth, and relationship management. The ideal candidate will represent CIC with professionalism, promote our services, and contribute to achieving organizational goals.Key Responsibilities:<ul><li>Represent CIC and promote services (study visas, immigration consultancy, student placements).</li><li>Develop and maintain strong client relationships through meetings, consultations, and follow-ups.</li><li>Identify new business opportunities and contribute to company growth.</li><li>Work with management to achieve monthly sales and performance targets.</li><li>Ensure excellent customer service and client satisfaction.</li><li>Answer calls, emails, and in-person inquiries</li><li>Schedule appointments and manage calendars</li><li>Track client payments and service milestones for commission tracking.</li></ul>What We Offer<ul><li>Fixed salary + attractive commission structure.</li><li>Professional growth and career development opportunities.</li><li>Training and mentorship from industry experts.</li><li>Supportive and dynamic office environment.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Front Desk Officer (Female Only) in DHA Phase 6, Lahore.

Green Clean

Job Overview:We are seeking a detail-oriented and organized Case Processing Officer to manage immigration petitions and related casework. The role involves reviewing, preparing, and submitting immigration applications, ensuring compliance with immigration laws, and maintaining accurate records throughout the petition process.Key Responsibilities:<ul><li>Manage, track, and process immigration petitions and applications (family-based, employment-based, or business petitions).</li><li>Review client documentation and ensure accuracy and completeness before submission.</li><li>Coordinate with clients to collect required forms, evidence, and supporting documents.</li><li>Prepare and draft petitions, cover letters, and case summaries for submission to relevant immigration authorities.</li><li>Maintain case files, update records, and monitor deadlines to ensure timely submission of petitions.</li><li>Communicate with government agencies (e.g., USCIS, NVC, Embassies/Consulates) regarding case status and updates.</li><li>Provide clients with updates on their petitions, explaining timelines and next steps clearly.</li><li>Ensure compliance with immigration laws, policies, and internal procedures.</li><li>Collaborate with immigration attorneys, consultants, or team members to support complex cases.</li><li>Handle confidential client information with integrity and professionalism.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Law, International Relations, Public Administration, or a related field (preferred).</li><li>Prior experience in immigration case processing, legal support, or petition management is highly desirable.</li><li>Strong knowledge of immigration procedures, forms, and documentation requirements.</li><li>Excellent organizational and time-management skills with attention to detail.</li><li>Strong communication skills (written and verbal).</li><li>Ability to manage multiple cases and meet strict deadlines.</li><li>Proficiency in MS Office Suite and case management software.</li><li>High level of professionalism, confidentiality, and client service orientation.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li><li>Professional training and development opportunities.</li><li>Exposure to international immigration processes.</li><li>Supportive and collaborative work environment.</li></ul>Job Types: Full-time, Part-time, Temporary, Contract, Internship, Fresher Contract length: 48 monthsPay: Rs30,000.00 - Rs50,000.00 per monthExpected hours: 48 per weekWork Location: In person

Case Processing Officer

GCS (Pvt). Limited

About the RoleWe are looking for a detail-oriented HR Officer with expertise in payroll management and labour laws. This role also offers exposure to government project HR, handling a great career growth opportunity.Responsibilities<ul><li>Process monthly payroll accurately and on time.</li><li>Maintain employee attendance, leave, and personal records.</li><li>Ensure compliance with Pakistan Labour Laws, EOBI, and Social Security.</li><li>Support HR operations, including recruitment, employee relations, and documentation.</li><li>Assist in HR functions for government projects.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in HR/Business Administration or related field.</li><li>Minimum 2 years of HR experience with a focus on payroll &amp; labour law compliance.</li><li>Proficiency in MS Excel and other software.</li><li>Strong attention to detail and organisational skills.</li><li>Experience in government project HR is a plus.</li></ul>What We Offer<ul><li>Market-competitive salary package.</li><li>Professional growth with exposure to government projects.</li><li>A dynamic workplace located in Gulberg 3, Lahore.</li></ul>How to Apply: Send your CV to: hr.gcslahore@gmail.com with the subject line: &ldquo;HR Officer &ndash; Payroll &amp; Labour Laws&rdquo;Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

HR Officer (Payroll & Labour Laws)

Motifz

Job Title: Admin Manager (Retired Army Officer Preferred)Company: Motifz Textile Pvt. Ltd. Location: Punjab (Candidate must be willing to be deployed anywhere in Punjab as per business needs) Job Type: Full-time Salary: Market Competitive (based on experience &amp; rank)Eligibility Criteria<ul><li>Retired Army Officer (Major / Lt. Col. or equivalent rank, compulsory).</li><li>Minimum 10&ndash;15 years of disciplined service with proven administrative/command experience.</li><li>Strong background in administration, security, discipline enforcement, and legal compliance.</li><li>Knowledge of Labour Laws, Industrial Relations, and Legal Procedures (Labour Courts, Arbitration, Govt. dealings).</li><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred but not mandatory for ex-army officers).</li></ul>Key Responsibilities1. Administration &amp; Office Management<ul><li>Supervise and control day-to-day administrative operations of the company.</li><li>Ensure strict discipline, punctuality, and SOP compliance across all departments.</li><li>Maintain company assets, infrastructure, and facilities.</li></ul>2. Legal &amp; Labour Law Compliance<ul><li>Handle labour law matters, trade unions, industrial disputes, and settlements.</li><li>Represent the company in labour courts, legal forums, and government offices.</li><li>Ensure compliance with labour regulations, employee contracts, EOBI, Social Security, etc.</li><li>Maintain healthy employer&ndash;employee relations to avoid disputes.</li></ul>3. Security &amp; Risk Management<ul><li>Implement security protocols for offices, warehouses, and retail outlets.</li><li>Coordinate with law enforcement agencies when required.</li><li>Manage emergency situations (strikes, protests, theft, etc.).</li></ul>4. HR &amp; Staff Management<ul><li>Supervise recruitment of security/admin staff (guards, office boys, drivers, etc.).</li><li>Conduct training sessions for discipline, security, and safety protocols.</li><li>Handle grievances, conflict resolution, and disciplinary actions.</li></ul>5. Coordination &amp; Reporting<ul><li>Liaison with government authorities, labour departments, courts, and contractors.</li><li>Maintain updated legal and admin documentation.</li><li>Submit weekly and monthly reports to management regarding admin, legal, and HR matters.</li></ul>Skills Required<ul><li>Strong leadership, discipline, and command presence.</li><li>In-depth knowledge of Labour Laws &amp; Legal Practices.</li><li>Excellent problem-solving and conflict resolution abilities.</li><li>Effective communication &amp; negotiation skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li></ul>How to ApplyEmail: hr@motifz.com.pk Work Location: In person &ndash; Akhtar Saeed Road, Ferozepur Road, Lahore WhatsApp: 0315-0149906Job Type: Full-timeWork Location: In person

Admin Manager (Retired Army Officer Preferred)

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