marketing & relationship manager Jobs in Faisalabad

marketing & relationship manager

client relationship manager

Mashreq

<div>
 
 Job Purpose:
 
 
 The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team&rsquo;s performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 
 
 Key Result Areas
 
 
 
 SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
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 Lead Management &amp; Drop-off Handling (New Acquisition)
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 Managing NSTP Scenarios
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 Assisted client onboarding
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 Client Servicing &amp; Complaints Handling
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 Cross-Sell (within 3 Months on Books)
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 Portfolio Management
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 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 SVRM will primarily operate within phygital environment, interacting with clients and colleagues through various digital communication channels, such as email, phone, video calls, and the bank&rsquo;s digital platforms (Digital client interaction tools, Avaya, Physical meetings etc.).
 
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 This role demands a client-focused, fast-paced work environment with the ability to manage multiple client interactions simultaneously while maintaining a high level of professionalism and service quality.
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 SVRMs are expected to leverage advanced banking technology, CRM tools, and data analytics to provide tailored solutions and maintain customer relationships.
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 The SVRM operates within the Group &amp; Local regulatory framework, adhering to legal, industry, and Mashreq group policies, ensuring all recommendations, interactions, and financial advice are compliant with regulatory frameworks.
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 SVRMs must adhere to protocols when dealing with customer complaints, product exceptions, or any issues outside their decision-making authority.
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 Close interaction with business, operations, CXCG, Governance, Compliance, digital and technology teams to address client issues, technical difficulties, or service disruptions.
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 Frequent collaboration with the product development team to provide feedback from clients to enhance offers, based on customer needs.
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 Establish and maintain relationships with individual and business clients, understanding their needs, addressing concerns, and offering suitable banking solutions.
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 Interaction with Eco-system partners to ensure clients have access to integrated solutions.
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 </ul>
 
 
 
 
 
 Problem Solving
 
 
 
 Provide best in class service standard to NeoBiz customers.
 
 
 &bull; Respond to customer query/escalated complaint within 24 hours.
 
 
 &bull; Achieve mystery shopping results of a minimum 90%.
 
 
 &bull; Ensure 100% of customers in the portfolio are aware that you are the RM.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 These responsibilities ensure that the SVRM maintains a high level of professionalism, ensures client satisfaction, and contributes to the organization&rsquo;s goals while adhering to local and group guidelines and regulatory frameworks.
 
 
 
 
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 Client Needs Assessment and Recommendations
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 The SVRM has the discretion to escalate cases based on specific onboarding requirements, ensuring compliance with internal policies and regulatory guidelines.
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 The SVRM has the authority to resolve client issues related to services, products, or transactions within the scope of their role. This includes troubleshooting and providing solutions or alternatives.
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 If the issue exceeds the SVRM&rsquo;s scope or authority, they are responsible for promptly escalating the matter to the appropriate internal teams or management for further resolution.
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 The SVRM is empowered to identify and recommend additional products or services based on client profiles, current product holdings, and engagement levels. They may initiate cross-sell and up-sell opportunities to enhance the client's portfolio and increase revenue.
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 SVRM will be responsible for ensuring that the products and services recommended are relevant, compliant with regulations, and in line with the client&rsquo;s financial objectives.
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 The SVRM will have the authority to engage proactively with clients to foster long-term relationships, enhance satisfaction, and ensure continued engagement with the bank&rsquo;s services.
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 The SVRM is responsible for developing customized communication strategies and follow-up schedules to maintain client relationships, ensuring client needs are consistently met.
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 The SVRM will be responsible for ensuring that all client interactions, transactions, and recommendations adhere to the bank&rsquo;s policies, procedures, and regulatory requirements.
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 The SVRM will have the authority to identify potential risks and escalate concerns related to the concerned Line Manager, Compliance, FP&amp;I etc.
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 They will also have decision-making authority over the allocation of time and resources to client accounts based on priority and opportunity.
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 The SVRM (Team Lead) will be responsible for developing high-quality Virtual Relationship Manager resources to build and sustain a high-performing team.
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 The SVRM (Team Lead) will be responsible for ensuring that the team achieves its assigned business targets and key performance indicators (KPIs), including acquisition, revenue growth, client engagement, and retention goals, while ensuring that all activities are conducted in full compliance with the bank&rsquo;s internal policies, Group standards, regulatory requirements.
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 Knowledge, Skills and Experience
 
 
 
 Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 
 &bull; Self-Motivated and positive attitude.
 
 
 &bull; Analytical and numeric skills.
 
 
 &bull; Problem resolution skills.
 
 
 &bull; Ability to work under pressure and think on his/her feet. Dynamic, result-oriented approach to work.
 
</div>

Senior Virtual Relationship Officer (Mashreq Bank of Pakistan)

HexaMile Soft

Pay: Rs30,000.00 - Rs80,000.00 per monthJob description:Job Timing: 1:30 pm to 10:00 pmLocation : People's Colony 2 FaisalabadWe are looking for a skilled Business Development Executive Bidders to generate business opportunities by bidding on projects, communicating with clients, and securing contracts. The ideal candidate should have experience in proposal writing, lead generation, and client handling on platforms like Upwork, Freelancer, LinkedIn. You will play a key role in writing technical proposals on Custom Software Development (Flutter, MERN, MEAN, PHP Laravel, etc) and CRM solutions (Salesforce, Odoo, GHL, etc).Responsibilities:Identify and apply for relevant projects on Upwork and freelance platforms.Manage LinkedIn outreach to potential clients, showcasing our services.Customize proposals to attract and secure project bids. Maintain and optimize profiles on Upwork and LinkedIn.Track and report on outreach, engagement, and project success rates.<ul><li>Build and maintain relationships with clients for future opportunities.</li><li>Achieve monthly targets for project acquisition and revenue generation.</li><li>Stay updated on trends and best practices in the freelance marketplace.</li></ul>Requirements:<ul><li>Experience in bidding on Upwork and other freelancing platforms.</li><li>Strong proposal writing and client communication skills.</li><li>Understanding of IT services, or relevant domains.</li><li>Ability to generate and convert leads into successful projects.</li><li>Self-motivated with a goal-oriented mindset.</li><li>Identify and bid on relevant projects on freelance platforms.</li><li>Write compelling and customized proposals tailored to clients&rsquo; needs.</li><li>Communicate effectively with clients to clarify project requirements and expectations.</li><li>Build and maintain relationships with clients for future opportunities.</li><li>Achieve monthly targets for project acquisition and revenue generation.</li><li>Stay updated on trends and best practices in the freelance marketplace.</li><li>Requirements:</li><li>Proven experience as a freelance bidder or in a similar role.</li><li>Strong command of written and verbal English.</li><li>Excellent negotiation and persuasion skills.</li><li>Ability to research and understand client needs and project requirements.</li><li>Familiarity with freelance platforms like Upwork, Fiverr, and Freelancer.</li><li>Self-motivated and result-oriented attitude.</li><li>Proven experience as a freelance bidder or in a similar role.</li><li>Strong command of written and verbal English.</li><li>Excellent negotiation and persuasion skills.</li><li>Ability to research and understand client needs and project requirements.</li><li>Familiarity with freelance platforms like Upwork, Fiverr, and Freelancer.</li><li>Self-motivated and result-oriented attitude.</li></ul>Experience:<ul><li>Upwork Bidding and LinkedIn Management: 3 years (Required)</li><li>Upwork Bidding: 3 years (Required)</li><li>Freelance Bidding: 3 years (Preferred)</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working the night shift for this job?</li><li>What are your salary expectations from this job?</li></ul>Work Location: In person

Female Business Development Executive (Freelance Bidder)

1. Achieving monthly sales targets by finding potential clients.2. Ensuring sales with end to end resolution by taking complete ownership forthe customer in every parked issue.3. Providing standard solutions for client&rsquo;s queries.4. Maintain excellent customer engagement to boost outstanding customerexperience.5. Maintain customer database and forecast sales for untapped clients.Preferred Skills &amp;amp; Requirements:1. Minimum bachelor&rsquo;s degree2. 1+ year of relevant experience in sales(outbound/Inbound)3. Excellent communication, strong Interpersonal &amp;amp; problem-solving skills4. Must have call handling experience5. Proactive in making good client relationshipsJob Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>How many years of Sales Experience do you have ?</li><li>What is your current &amp; expected salary ?</li><li>How soon can you join if selected ?</li><li>Can you speak Saraiki Language ?</li><li> Are you in Faisalabad ?</li></ul>Work Location: In person

Sales Executive

Golden Pearl Cosmetics (Pvt.) Ltd

We require a dynamic Key Accounts Area Sales Manager for Faisalabad having proven track record of Cosmetics or FMCG - Key Accounts.Duties &amp; Responsibilities :1)- Supervision of IMT/LMT teas of designated stores.2)Managing IMT/LMT stores 2)- Stock checking 3)- Availability and Visibility 4)- Achieving Sales TargetsJob Skills:- Strong Knowledge of Market (IMT/LMT)- Good Communication &amp; Excellent Computer Skills (Excel etc.)- To build strong and professional relationship with stores management.Job Type: Full-timeEducation:<ul><li>Bachelor's / Masters</li></ul>Experience:<ul><li>Key Accounts (IMT/LMT): 5-7 years (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthWork Location: In person

Asst. Manager Key Accounts (IMT/LMT) - Faisalabad

Star Fabrics

We are seeking HR ManagerKey Responsibilities:Administer HR Policies &amp; procedures.Managing the recruitment and selection process.Support and suggest improvements to the entire recruitment process.Monitor HR metrics (e.g. turnover rates and cost-per-hire).Monitor attendance system. To develop positive relationship with employees.Payroll Management. Maintaining and improving HR systems. Review departmental budgets.Ensure HR staff addresses employees&rsquo; requests and grievances in a timely manner.Handle employee complaints, grievance &amp; dispute. To conduct exit interview.Set objectives for the HR team and track progress.To maintain human resource information system &amp; employee database.Education &amp; RelevantExperience:Master / Bachelor in HR or equivalent with 8-10 years of experience inHuman Resource.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

HR Manager

TimesCourseFinder

Role OverviewTimes Consultant is hiring a confident and energetic Marketing &amp; Relationship Manager who thrives on building meaningful connections. This position involves representing our brand, nurturing professional relationships, and actively promoting our services through dynamic engagement activities.Key Responsibilities:<ul><li>Represent Times Consultant in meetings and visits with academic institutions.</li><li>Develop and maintain professional relationships with key stakeholders.</li><li>Coordinate and execute on-ground promotional and engagement activities.</li><li>Support the company&rsquo;s marketing initiatives within the education sector.</li><li>Identify collaboration opportunities and assist in formalizing partnerships.</li><li>Provide regular updates and insights to the management team.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Confidence in building and maintaining professional relationships.</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Growth opportunities within a professional and supportive environment</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Faisalabad (Required)</li></ul>Work Location: In person

Marketing & Relationship Manager

AMZOS

Note: This is NOT a finance or accounting role.We are looking for a proactive and organized Account Manager to handle client accounts and act as the primary point of communication between the company and its customers. This role focuses on maintaining strong client relationships, understanding client needs, and coordinating internally to ensure smooth delivery of services.The ideal candidate is customer-focused, detail-oriented, and comfortable managing multiple accounts while ensuring client satisfaction.Key Responsibilities<ul><li>Serve as the main point of contact for assigned client accounts</li><li>Communicate regularly with clients to understand goals, requirements, and expectations</li><li>Manage day-to-day account activities and ensure timely delivery of services</li><li>Coordinate with internal teams (marketing, design, ads, operations, etc.) to execute client requests</li><li>Share updates, reports, and performance insights with clients</li><li>Handle client queries, concerns, and feedback in a professional manner</li><li>Ensure alignment between client expectations and company capabilities</li><li>Maintain accurate records of client communications and account status</li><li>Identify opportunities for account growth, upselling, or long-term collaboration</li><li>Support onboarding of new clients and smooth handover processes</li></ul>Required Skills &amp; Qualifications<ul><li>Proven experience in account management, client servicing, or customer success</li><li>Strong verbal and written communication skills</li><li>Ability to manage multiple clients and priorities effectively</li><li>Problem-solving mindset with attention to detail</li><li>Comfortable working in a fast-paced, client-facing environment</li><li>Strong organizational and time-management skills</li></ul>Preferred Skills<ul><li>Experience in digital marketing, e-commerce, or agency environments</li><li>Familiarity with reporting, dashboards, or performance metrics</li><li>Experience working with cross-functional teams</li><li>Basic understanding of marketing or operational workflows</li><li>Experience with CRM or project management tools</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field (or equivalent experience)</li><li>2&ndash;4+ years of experience in account management, client services, or related roles</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you a Faisalabad Resident ? </li><li>This role is NOT related to accounting or finance. Are you applying for an E-commerce / Client Management role?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Account manager : 1 year (Required)</li></ul>Work Location: In person

Brand / Account Manager (E-commerce)

Explore 71+ Client relationship manager in Faisalabad this January. Find roles across top companies and apply now to boost your career.