customer service operation manager Jobs in Giza

customer service operation manager

customer support representative Jobs in Giza

customer support representative

relationship manager

client relationship manager

GB Lease & Factoring

<div>
 
 The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our clients and analyzing our clients' data. Essentially, you will act as the main point of contact for our clients ( Corporate &amp; SMEs)
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Dialogue with our clients to understand their business objectives and challenges
 </li>
 <li>
 Analyze clients' data and provide strategic recommendations to clients
 </li>
 <li>
 Present value-proposition to sales leads and current customers
 </li>
 <li>
 Prospect for new sales leads and close sales
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 2-10 years' of client relationship experience ( Corporate &amp; SMEs)
 </li>
 <li>
 Ability to manage multiple projects and clients
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
 
 
</div>

Relationship Manager

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 The Sales Executive's responsibilities consist of, first and most importantly, selling vehicles by following the sales steps used by MAG; this will include greeting customers and demonstrating the vehicle's characteristics, capabilities, and features while comparing and contrasting competitive models face to face or over the phone.
 
 
 Moving vehicles when necessary, at any time of the year, or in any season. They will be required to complete sales paperwork, help car buyers complete finance applications and any paperwork needed to sell a car, and follow up and ensure favourable customer satisfaction through MAG CRM.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
 <li>
 Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
 </li>
 <li>
 Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
 </li>
 <li>
 Extract and combine data to generate standard reports.
 </li>
 <li>
 Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
 </li>
 <li>
 Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
 </li>
 <li>
 Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
 </li>
 <li>
 Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
 </li>
 <li>
 Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Sell standard products and services to customers and/or supervise a team of sales advisors.
 </li>
 <li>
 Support others by carrying out routine inventory tasks, following established procedures.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business Administration or Relevant field of study preferred
 </li>
 </ul>
 
 
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 Minimum Experience:
 
 0 - 1 Prior sales experience
 
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Ability to Work without supervision and provide technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
 </li>
 <li>
 Ability to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client
 </li>
 <li>
 Accurately identify and understand the key buying influences pertaining to an opportunity.
 </li>
 <li>
 Able to quickly and accurately define the needs of the key buying influencers.
 </li>
 <li>
 Skilled in effectively establishing trust within the buying centres in the client&rsquo;s organization.
 </li>
 <li>
 Able to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
 </li>
 <li>
 Capable of asking questions to understand the circumstances surrounding client indifference and gain agreement from the client to discover the root causes of resistance.
 </li>
 <li>
 Can uncover clients&rsquo; explicit needs and/or unforeseen opportunities and challenges.
 </li>
 <li>
 Ability to quickly identify and accurately articulate why a client wants or does not want a change based on their business objectives and challenges and articulate the customer's needs in the customer's business language and context.
 </li>
 <li>
 Able to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
 </li>
 <li>
 Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports.
 </li>
 <li>
 Capable of carefully preparing for client interactions using established frameworks.
 </li>
 </ul>
</div>

Retail Sales Executive

Nasoft

<div>Nasoft is hiring for one of our clients, a leading creative solutions provider specializing in content production, influencer marketing, and media services across the GCC region. The company partners with top brands, agencies to deliver high-quality, innovative, and customized marketing and production solutions. 
Key Responsibilities: 
<ul>
<li>
Identify and target potential clients, including brands, agencies, SMEs, and government entities across the GCC market.
</li><li>Build and maintain a strong, qualified sales pipeline and follow-up process.
</li><li>Conduct market research to analyze competitors, pricing, industry trends, and new business opportunities.
</li><li>Meet clients to understand their needs and propose tailored creative or production solutions.
</li><li>Achieve monthly, quarterly, and yearly sales targets.
</li><li>Prepare and submit weekly and monthly sales performance reports to management.
</li></ul>Requirements<h3 class="jobSectionHeader">
Requirements</h3><ul>
<li>Bachelor&rsquo;s degree in Business, Marketing, Media, or any related field.
</li><li>2&ndash;4 years of sales experience in one or more industries like Production houses, Influencer marketing agencies, Media or advertising agencies, Creative studios
</li><li>Strong network within the GCC market, especially KSA &amp; Kuwait.
</li><li>Proven ability to build trust quickly and maintain strong client relationships.
</li><li>Strong negotiation, communication, and closing skills.
</li><li>Excellent presentation skills with the ability to sell creative services confidently.
</li><li>Strong client-relationship building skills.</li>
<li>Organized, proactive, and able to manage multiple accounts simultaneously.</li>
<li>Excellent time management and follow-up skills
</li></ul>Benefits<ul>
<li>
Location: El Sheikh Zayed
</li><li>Work Schedule: 5 working days + 2 days off
</li><li>Working Hours: 9 hours
</li><li>Work Model: Hybrid
</li><li>Medical &amp; Social Insurance
</li><li>Learning &amp; Development</li></ul></div>

Sales Specialist

Daftra - دفترة

<div>
 
 
 Job Description :
 
 
 <ul>
 <li>
 Manage a portfolio of accounts to achieve long-term success.
 </li>
 <li>
 Hunt and close new B2B clients via cold calls, face-to-face pitches &amp; events along with scanning areas to generate SQL's and ROI's .
 </li>
 <li>
 Build and manage a solid pipeline of prospects
 </li>
 <li>
 Turn sales briefs into deals with confidence.
 </li>
 <li>
 Ensure efficient client transitions and agreement execution.
 </li>
 <li>
 Drive weekly/monthly reporting &amp; sales insights.
 </li>
 <li>
 Push the boundaries with creative ideas and feedback from the market and field
 </li>
 <li>
 Act as the point of contact and handle clients&rsquo; needs.
 </li>
 <li>
 Build long-term relationships with clients.
 </li>
 <li>
 Work closely with the support team to provide the best solutions to the clients.
 </li>
 <li>
 Responsible for contacting potential customers to prospect for a new business.
 </li>
 <li>
 Grow our sales pipeline.
 </li>
 <li>
 Arrange meetings with clients and make a presentation of our products.
 </li>
 <li>
 Prepare Quotations.
 </li>
 <li>
 Report on the status of accounts and transactions
 </li>
 <li>
 Taking feedback from clients.
 </li>
 <li>
 Coordinate with other departments.
 </li>
 <li>
 Retain unsatisfied clients.
 </li>
 <li>
 Set and track sales account targets, aligned with company objectives.
 </li>
 <li>
 Suggest actions to improve sales performance and identify opportunities for growth.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements :
 
 
 <ul>
 <li>
 BSc degree in Business Administration, Marketing or relevant field
 </li>
 <li>
 Tele-Sales and Account Managing familiarity/background are required.
 </li>
 <li>
 2+ years in sales (1+ years in SaaS / ERP / POS / E-Commerce).
 </li>
 <li>
 Background in Odoo, SAP, Oracle, or ERP platforms.
 </li>
 <li>
 Familiarity with all tools we will provide (CRM, Genesys, Etc...)
 </li>
 <li>
 Fast learner.
 </li>
 <li>
 Target &amp; Result oriented (dealt with huge targets before) is a MUST
 </li>
 <li>
 Very good English skills.
 </li>
 <li>
 Presentation, Negotiation, and communication skills.
 </li>
 <li>
 Good listener.
 </li>
 <li>
 Very good command of Microsoft Office.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 An ability to deliver projects and answer inquiries on time.
 </li>
 <li>
 Lead generation skills is a Must.
 </li>
 </ul>
 
 
 
</div>

Sales Account Manager

mazeed

<div>
 
 Company Description
 
 
 
 Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
 
 
 Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team.
 
 
 
 Job Description
 
 
 
 
 Role Summary:
 
 
 
 The Senior Financial Account Manager leads the financial management and advisory for high-value clients. This role ensures the delivery of timely, accurate, and insightful financial reporting, while providing strategic support in budgeting, forecasting, cash flow planning, and performance analysis. In addition to leading day-to-day service delivery, they maintain senior-level client relationships, identify growth opportunities, oversee onboarding, manage invoicing and collections, and act as a financial advisor to support client decision-making.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary financial advisor for a portfolio of top-tier clients, overseeing end-to-end financial service delivery.
 </li>
 <li>
 Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.
 </li>
 <li>
 Analyze financial trends and provide strategic insights and recommendations to clients to improve profitability and financial health.
 </li>
 <li>
 Support financial health reviews and deep-dive analysis, including budget vs. actuals, margin improvement, and pricing studies.
 </li>
 <li>
 Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.
 </li>
 <li>
 Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.
 </li>
 <li>
 Lead onboarding for new clients: system setup, document collection, and service kickoff.
 </li>
 <li>
 Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).
 </li>
 <li>
 Lead month-end and quarter-end closings, posting adjustments, and delivering accurate draft financials.
 </li>
 <li>
 Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.
 </li>
 <li>
 Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.
 </li>
 <li>
 Collaborate with assigned Accountants to ensure data accuracy and timely reporting.
 </li>
 <li>
 Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.
 </li>
 <li>
 Own billing preparation and ensure invoice accuracy before release; follow up on collections.
 </li>
 <li>
 Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.
 </li>
 <li>
 Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.
 </li>
 <li>
 Mentor and review work prepared by Accountants, offering technical support and quality checks.
 </li>
 <li>
 Propose and implement process improvements; help document SOPs and optimize tool usage.
 </li>
 <li>
 Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).
 </li>
 <li>
 Promote operational excellence by training junior staff and supporting system/process upgrades.
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting or Finance (or related field).
 </li>
 <li>
 Professional certifications such as CPA, CA, or ACCA (required).
 </li>
 <li>
 7&ndash;10 years of progressive accounting/finance experience, ideally in a client-facing or consulting capacity
 </li>
 <li>
 Hands-on expertise in financial reporting, budgeting, forecasting, and cash flow planning
 </li>
 <li>
 Proficiency in Excel/Google Sheets for advanced financial analysis
 </li>
 <li>
 Ability to interpret and present management KPIs and financial dashboards
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate clearly with senior stakeholders
 </li>
 <li>
 Experience in presenting financials to business owners and decision-makers
 </li>
 <li>
 Experience mentoring junior accountants or managing small teams
 </li>
 <li>
 Proactive mindset with strong problem-solving and decision-making abilities
 </li>
 <li>
 Comfortable working in a fast-paced, tech-driven environment
 </li>
 <li>
 Proven track record of handling complex clients or multi-entity groups
 </li>
 <li>
 Fluency in English (C1+) is required.
 
 
 </li>
 </ul>
 Additional Information
 
 
 If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
 
 
 Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.
</div>

Senior Financial Account Manager

MC Ledger

<div>Company Description 
Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance &amp; Accounting Department.
Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team. 
Job Description 
Role Summary:
The Senior Financial Account Manager leads the financial management and advisory for high-value clients. This role ensures the delivery of timely, accurate, and insightful financial reporting, while providing strategic support in budgeting, forecasting, cash flow planning, and performance analysis. In addition to leading day-to-day service delivery, they maintain senior-level client relationships, identify growth opportunities, oversee onboarding, manage invoicing and collections, and act as a financial advisor to support client decision-making.
Key Responsibilities<ul><li>
Act as the primary financial advisor for a portfolio of top-tier clients, overseeing end-to-end financial service delivery.</li><li>
Finalize financial reports: income statements, balance sheets, cash flow statements, and supporting schedules.</li><li>
Analyze financial trends and provide strategic insights and recommendations to clients to improve profitability and financial health.</li><li>
Support financial health reviews and deep-dive analysis, including budget vs. actuals, margin improvement, and pricing studies.</li><li>
Represent the company in high-level client meetings and planning sessions, strengthening trust and long-term relationships.</li><li>
Present and explain financial reports to clients, respond to queries, and ensure accuracy and relevance.</li><li>
Lead onboarding for new clients: system setup, document collection, and service kickoff.</li><li>
Oversee daily accounting activities (journal entries, reconciliations, AP/AR), ensuring local compliance (UAE/KSA).</li><li>
Lead month-end and quarter-end closings, posting adjustments, and delivering accurate draft financials.</li><li>
Review and reconcile bank accounts, intercompany balances, receivables, and payables monthly.</li><li>
Ensure full compliance with accounting standards (IFRS or equivalent) and local statutory requirements in the UAE and KSA.</li><li>
Collaborate with assigned Accountants to ensure data accuracy and timely reporting.</li><li>
Collaborate closely with the Tax team to ensure seamless integration between accounting and tax services, aligning bookkeeping practices with tax compliance requirements.</li><li>
Own billing preparation and ensure invoice accuracy before release; follow up on collections.</li><li>
Identify upselling and cross-selling opportunities through close client interaction and awareness of service needs.</li><li>
Respond to client operational queries and escalate strategic issues to the Financial Services Manager when needed.</li><li>
Mentor and review work prepared by Accountants, offering technical support and quality checks.</li><li>
Propose and implement process improvements; help document SOPs and optimize tool usage.</li><li>
Support ad-hoc tasks (e.g., budget vs. actual, backlog, inventory management, etc.).</li><li>
Promote operational excellence by training junior staff and supporting system/process upgrades.</li></ul> 

Qualifications 
Requirements<ul><li>
Bachelor&rsquo;s degree in Accounting or Finance (or related field).</li><li>
Professional certifications such as CPA, CA, or ACCA (required).</li><li>
7&ndash;10 years of progressive accounting/finance experience, ideally in a client-facing or consulting capacity</li><li>
Hands-on expertise in financial reporting, budgeting, forecasting, and cash flow planning</li><li>
Proficiency in Excel/Google Sheets for advanced financial analysis</li><li>
Ability to interpret and present management KPIs and financial dashboards</li><li>
Strong interpersonal skills with the ability to communicate clearly with senior stakeholders</li><li>
Experience in presenting financials to business owners and decision-makers</li><li>
Experience mentoring junior accountants or managing small teams</li><li>
Proactive mindset with strong problem-solving and decision-making abilities</li><li>
Comfortable working in a fast-paced, tech-driven environment</li><li>
Proven track record of handling complex clients or multi-entity groups</li><li>
Fluency in English (C1+) is required.</li></ul> 

Additional Information 
If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting.
Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.</div>

Concentrix

<div>
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

French - B2B Sales Development

Explore 93+ Client relationship manager in Giza this December. Find roles across top companies and apply now to boost your career.

93 client relationship manager jobs IN Giza

Relationship Manager

Retail Sales Executive

Sales Specialist

Sales Account Manager

Senior Financial Account Manager

Senior Financial Account Manager

French - B2B Sales Development