customer service representative Jobs in Giza

customer service representative

sales csr

customer success specialist

client relationship manager

Jadeer

<div>Join Our Vibrant Team as a Customer Success Manager!
Are you passionate about building strong client relationships and ensuring customers achieve real value from innovative technology? If so, we&rsquo;re looking for someone like you to join our dynamic team.
We are Future Group, a premier company specializing in cutting-edge AI solutions. With a strong track record of innovation, we have established ourselves as leaders in delivering advanced technology solutions. As we continue to grow, we are looking for a Customer Success Manager who will play a key role in strengthening client relationships and maximizing customer value from our AI-driven products and services.
What You'll Be Doing
As a Customer Success Manager, you will be responsible for building long-term relationships with our clients, ensuring they successfully adopt and gain maximum value from our AI solutions. You will serve as the primary point of contact for customers, helping them navigate our products, resolve challenges, and identify opportunities to grow their engagement with Future Group.
You will work closely with product, and technical teams to ensure a seamless customer experience and contribute to improving our offerings based on client feedback.
Key Responsibilities<h5 class="jobSectionHeader">
1. Product Strategy &amp; Customer Insights</h5>
AI Portfolio Support 
Collaborate with product teams to support the lifecycle of current AI products and contribute insights that help shape future product improvements.
Customer-Driven Roadmap 
Provide valuable customer feedback and market insights to help guide product roadmap decisions and ensure solutions align with client needs.
Feature Ideation 
Identify opportunities for new features and improvements that increase customer adoption, retention, and overall satisfaction. Translate customer needs into clear business insights for the technical and product teams.<h5 class="jobSectionHeader">
2. Customer Engagement &amp; Advocacy</h5>
Client Engagement &amp; Meetings 
Act as a key representative of our products during client meetings alongside the sales team, presenting product capabilities, supporting demos, and addressing business-level inquiries.
Customer Relationship Management 
Build and maintain strong relationships with clients, serving as their trusted advisor and primary point of contact.
Voice of the Customer 
Conduct customer interviews and gather qualitative feedback to understand challenges, identify opportunities, and ensure our AI solutions meet the needs of our target segments.<h5 class="jobSectionHeader">
3. Go-to-Market &amp; Customer Success Support</h5>
Value Proposition Communication 
Help communicate the value of our AI solutions by clearly articulating the benefits, differentiators, and business impact to customers.
Sales Enablement Support 
Support sales and marketing teams by contributing insights, customer use cases, and feedback that help strengthen sales materials and positioning.
Customer Segment Insights 
Analyze customer segments and industries to better understand client needs and tailor communication and solutions accordingly.
Requirements for the Role<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or a related field.</li><li>
3+ years of experience in Customer Success, Account Management, or Client Relationship Management, preferably within the SaaS, AI, or technology sectors.</li><li>
Strong interpersonal and communication skills with the ability to build trust with clients and stakeholders.</li><li>
Customer-focused mindset with strong problem-solving abilities.</li><li>
Ability to analyze customer needs and translate them into actionable solutions.</li><li>
Highly organized with the ability to manage multiple accounts and priorities effectively.</li></ul>
What We Offer<ul><li>
Competitive salary with performance-based incentives.</li><li>
Opportunities for professional development and career growth.</li><li>
A vibrant and inclusive workplace culture that encourages innovation.</li><li>
Flexible working hours and a hybrid work model.</li><li>
The opportunity to work with cutting-edge AI technology and a global client base.</li></ul></div>

Customer Success Manager - (AI & SaaS)

Public Cloud Services - PCS

<div>
 
 Build and maintain strong relationships with new and existing clients
 
 &bull; Identify client needs and recommend suitable
 
 IT solutions and services
 
 
 &bull; Prepare proposals, quotations, and pricing offers
 
 &bull; Coordinate with vendors and suppliers to obtain competitive pricing
 
 &bull; Collaborate with technical teams to arrange site surveys and project requirements
 
 &bull; Follow up on sales orders and coordinate with the Accounts team
 
 &bull; Maintain communication with clients during project implementation
 
 &bull; Follow up on
 
 Accounts Receivable (AR)
 
 
 &bull; Generate new leads and expand the customer base
 
 
 
 
 
 Solutions You Will Work With
 
 
 
 
 Microsoft Solutions
 
 
 &bull;
 
 Cybersecurity Solutions
 
 (Sophos, Fortinet, Kaspersky)
 
 &bull;
 
 Hardware &amp; Software Solutions
 
 
 &bull; IT Infrastructure and Networking Solutions
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree
 
 &bull; Previous experience in
 
 IT Sales / Account Management
 
 
 &bull; Strong communication, negotiation, and relationship-building skills
 
 &bull; Highly organized with strong follow-up abilities
 
 
 
</div>

IT Sales Account Manager

noon

<div>
 
 
 About noon
 
 
 
 noon is the region's leading consumer commerce platform. Since its launch on December 12th, 2017, in Saudi Arabia and the UAE, and its expansion into Egypt in February 2019, noon has grown into a diverse ecosystem spanning marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress - six years in, but only 5% done.
 
 
 
 
 
 
 noon&rsquo;s mission:
 
 Ring every doorbell, every day.
 
 
 
 
 
 
 Role Overview - Account Manager
 
 
 
 
 
 
 We are hiring Account Managers to join our growing noon Ads team. In this role, you will manage advertiser relationships, optimize campaign performance, and ensure seamless execution of advertising initiatives across noon&rsquo;s platforms.
 
 
 You will collaborate with brands, agencies, and internal teams in the UAE market to deliver high-impact ad campaigns that drive visibility, performance, and commercial growth. Senior roles will involve strategic leadership and ownership of high-value accounts.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Manage end-to-end ad campaign execution for a dedicated portfolio of clients, ensuring alignment with business goals and KPIs.
 </li>
 <li>
 Build and maintain strong client relationships, serving as the primary point of contact for planning, performance insights, and strategic recommendations.
 </li>
 <li>
 Analyze campaign data, prepare performance reports, and identify optimization opportunities to improve efficiency and results.
 </li>
 <li>
 Collaborate remotely with UAE-based cross-functional teams including Sales, Product, Analytics, and Creative to ensure timely and effective campaign delivery.
 </li>
 <li>
 Stay fully informed on noon Ads products, features, and best practices to guide clients and improve campaign outcomes.
 </li>
 <li>
 Support client pitches, business reviews, and overall account growth initiatives.
 </li>
 <li>
 For Senior Account Managers: Lead strategic discussions with top-tier clients, drive long-term growth strategies, and mentor junior team members.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong client management and communication skills with experience handling advertisers or agency relationships.
 </li>
 <li>
 Analytical mindset with the ability to interpret campaign data and translate insights into actionable steps.
 </li>
 <li>
 Experience in digital advertising, media buying, e-commerce media, retail media, or performance marketing (seniority will define experience depth).
 </li>
 <li>
 Ability to manage multiple accounts simultaneously and work effectively in a fast-paced e-commerce environment.
 </li>
 <li>
 Proactive, detail-oriented, and solutions-driven approach to problem-solving.
 </li>
 <li>
 For Senior roles: Proven track record in leading key accounts and driving measurable performance growth.
 </li>
 <li>
 Comfortable working remotely with cross-border teams and collaborating across time zones.
 </li>
 <li>
 English proficiency required; Chinese language skills are a plus for internal and external communication.
 </li>
 </ul>
 
 
 
 
 
 Why Join noon Ads?
 
 
 
 
 
 <ul>
 <li>
 Be part of one of the region&rsquo;s largest and fastest-growing e-commerce ecosystems.
 </li>
 <li>
 Work remotely while collaborating with a diverse, talented, and collaborative team committed to innovation and performance.
 </li>
 <li>
 Grow your career in a high-impact team at the intersection of e-commerce, technology, and advertising.
 </li>
 <li>
 Opportunities to work across multiple industries and markets within the region.
 </li>
 </ul>
 
 
 
 
 Is this you?
 
</div>

Account Manager - Ads

Nile University - NU

<div>
 Category: Staff Positions
 
 
 Type: Full Time
 
 
 
 Job Summary
 
 
 
 The Business Development Associate supports IECC&rsquo;s growth by identifying opportunities, supporting proposal development, managing the sales pipeline, and maintaining strong relationships with clients and partners.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Conduct market research to identify potential clients, sectors, and partnership opportunities.
 </li>
 <li>
 Map funding calls, grants, and consortium opportunities aligned with IECC focus areas.
 </li>
 <li>
 Prepare briefs and background research to support business case development.
 </li>
 <li>
 Support preparation of technical and financial proposals.
 </li>
 <li>
 Draft presentations, pitch decks, and sales materials.
 </li>
 <li>
 Track proposal submissions and follow-ups.
 </li>
 <li>
 Maintain CRM and sales pipeline records.
 </li>
 <li>
 Support preparation of quotations and commercial offers.
 </li>
 <li>
 Assist in client meetings and prepare meeting minutes and follow-ups.
 </li>
 <li>
 Coordinate with internal technical teams to clarify client requirements.
 </li>
 <li>
 Support onboarding of new partners and clients.
 </li>
 <li>
 Monitor client satisfaction and gather feedback.
 </li>
 <li>
 Support outreach to industry, research centers, and ecosystem partners.
 </li>
 <li>
 Help organize partnership meetings and networking events.
 </li>
 <li>
 Assist in promoting IECC services to NU faculty and research centers.
 </li>
 <li>
 Prepare weekly pipeline and opportunity reports.
 </li>
 <li>
 Track KPIs related to leads, proposals, and partnerships.
 </li>
 <li>
 Support ROI tracking for BD activities.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor's or Master&rsquo;s degree in Business, Innovation Management, Engineering, or a related technical field.
 </li>
 <li>
 0&ndash;3 years of experience in business development, consulting, startups, innovation, or related fields.
 </li>
 <li>
 Excellent command of English Language.
 </li>
 <li>
 Familiarity with grant writing, funding proposals, and investment negotiations.
 </li>
 <li>
 Familiarity with proposal writing, CRM tools
 </li>
 <li>
 Strong persuasive communication and storytelling skills for pitching business opportunities.
 </li>
 <li>
 Excellent Negotiation skills, with the ability to effectively collaborate with internal and external stakeholders.
 </li>
 <li>
 Excellent planning, organizing, follow-up discipline, and work management.
 </li>
 <li>
 Strong network-building skills with research institutions and tech providers.
 </li>
 <li>
 Basic Knowledge or Exposure to deep-tech sectors such as AI, IoT, biotech, renewable energy, or manufacturing.
 </li>
 <li>
 Knowledge of industry trends in Egypt, MENA, and global markets.
 </li>
 <li>
 Strategic mindset, with the ability to analyze market trends, identify growth opportunities, and develop actionable plans.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention (Business Development Associate) in the subject field.
</div>

Business Development Associate

Laoret

<div>
 
 About The Job
 
 
 
 The position of Business Development Specialist is responsible for developing new business relationships and serving as the first level of support to existing clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Generate and qualify leads through research, outreach, and strategic targeting.
 </li>
 <li>
 Reach decision-makers to promote and sell company services.
 </li>
 <li>
 Create and send professional email campaigns to attract and engage potential clients.
 </li>
 <li>
 Conduct cold calls to introduce services, nurture leads, and secure opportunities.
 </li>
 <li>
 Maintain and update client data, sales tasks, and activities in HubSpot CRM.
 </li>
 <li>
 Follow up with clients to address inquiries, build trust, and foster long-term relationships.
 </li>
 <li>
 Take ownership of client needs, ensuring timely follow-up and satisfaction throughout the sales process.
 </li>
 <li>
 Analyze sales activities to identify opportunities for improvement and revenue growth
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 3 years of experience as a business development in the Translation industry.
 </li>
 <li>
 BSc/BA in business administration, or a relevant field.
 </li>
 <li>
 Experience working closely with a marketing team.
 </li>
 <li>
 Proven B2B sales track record (closing new business)
 </li>
 <li>
 Proficiency in MS Office and CRM software (e.g. HubSpot)
 </li>
 <li>
 Proficiency in English.
 </li>
 <li>
 Proficiency with data analysis, forecasting, and budgeting.
 
 </li>
 </ul>
</div>

Senior Business Development Executive (Hybrid)

ZG Developments

<div>
 
 We&rsquo;re growing and we&rsquo;re looking for an ambitious Senior Sales professional to grow with us.
 
 
 At ZG Developments, we believe great talent drives great results. As we continue expanding our real estate portfolio, we&rsquo;re excited to open this opportunity for an experienced professional who is passionate about delivering value and building strong client relationships.
 
 
 
 
 
 
 Role &amp; Qualifications:
 
 
 <ul>
 <li>
 Manage high-value real estate transactions and develop tailored sales strategies.
 </li>
 <li>
 Minimum 5+ years of experience with a track record of closing deals.
 </li>
 <li>
 Exceptional client-relationship management and a robust network of premium buyers/investors.
 </li>
 </ul>
 
 If you&rsquo;re driven, client-focused, and ready to take the next step in your career within a dynamic and supportive environment, we&rsquo;d love to hear from you.
 
 
 
 
 
 📩 Apply now or send your resume via email to hr@zg.drv
 
 <ul>
 <li>
 #Hiring #RealEstateJobs #SalesCareers #JoinOurTeam #CareerGrowth
 </li>
 </ul>
</div>

Senior Sales

Concentrix

<div>
 
 Job Title
 
 
 
 Technical I, IT Operations
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Mount, install, and maintain switches and peripheral equipment in IDFs.
 </li>
 <li>
 Perform hardware and software upgrades and ensure antivirus and patches are updated.
 </li>
 <li>
 Attend to break/fix issues, supporting both internal and external clients.
 </li>
 <li>
 Prepare, maintain reports and records of hardware/software inventory.
 </li>
 <li>
 Conduct safety and maintenance checks on equipment.
 </li>
 <li>
 Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
 </li>
 <li>
 Manage service management activities including problem and incident management.
 </li>
 <li>
 Ensure compliance with SLA/SLO, and maintain efficient IT operations.
 </li>
 <li>
 Support global projects, automation initiatives, and manage site transitions.
 </li>
 <li>
 Address high-severity issues, ensuring efficient troubleshooting and compliance.
 </li>
 <li>
 Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
 </li>
 <li>
 Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
 </li>
 <li>
 Complete all assigned, mandatory training within the timeframe provided.
 </li>
 <li>
 Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1+ year of call center experience.
 </li>
 <li>
 CCNA, MCSA, SCCM, BigFix certifications preferred.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Bachelor's degree in IT, Computer Science, or related field desirable.
 </li>
 <li>
 Strong IT service management and troubleshooting capabilities.
 </li>
 <li>
 Excellent client coordination and project management skills.
 </li>
 <li>
 Ability to work in compliance with ITIL and ISO standards.
 </li>
 <li>
 Flexible to work in rotating and night shifts.
 </li>
 </ul>
</div>

Technical I, IT Operations

Explore 70+ Client relationship manager in Giza this March. Find roles across top companies and apply now to boost your career.