customer service manager

customer service operation manager Jobs in Giza

customer service operation manager

client relationship manager

Aumet inc

<div>
 <strong>
  Location:
 </strong>
 Egypt, Giza preferably near Lebanon square
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 1+ year
 <br/>
 <br/>
 <strong>
  About Aumet
  <br/>
  <br/>
 </strong>
 At Aumet, were building the worlds largest B2B healthcare marketplace. We connect pharmacies and healthcare providers with pharmaceutical distributors through innovative technologymaking the ordering process smarter, faster, and more efficient. Our mission is to improve the lives of a billion people by connecting healthcare to innovation.
 <br/>
 <br/>
 <strong>
  What Youll Do
  <br/>
  <br/>
 </strong>
 As a Key Account Officer, youll be the face of Aumet to our most important pharmacy and distributor clients. Your role is to build strong relationships, ensure client success, and help grow their business through our Marketplace and ERP platforms.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Manage and support a portfolio of key pharmacy and distributor accounts
  </li>
  <li>
   Assist new clients with onboarding and training on Aumets platform
  </li>
  <li>
   Monitor account activity and usage, ensuring clients are gaining value
  </li>
  <li>
   Identify opportunities to upsell additional services and support client growth
  </li>
  <li>
   Act as a liaison between clients and internal teams to ensure feedback is heard and solutions are delivered
  </li>
  <li>
   Maintain accurate records of interactions and client progress in the CRM system
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Were Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Business, Pharmacy, or a related field
  </li>
  <li>
   1+ year of experience in sales, customer service, or account management (preferably in healthcare or tech)
  </li>
  <li>
   Excellent communication and relationship-building skills
  </li>
  <li>
   Tech-savvy and comfortable using digital tools (CRM experience is a plus)
  </li>
  <li>
   A proactive, problem-solving mindset
  </li>
  <li>
   Fluent in Arabic and English
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Aumet
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be part of a mission-driven startup making real impact in healthcare
  </li>
  <li>
   Fast-growing company with career development opportunities
  </li>
  <li>
   Supportive, collaborative team and performance-driven culture
  </li>
  <li>
   Competitive salary and growth incentives
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Interested in joining our team?
 <br/>
 <br/>
 Send your CV to
 <strong>
  m.hatem@aumet.com
 </strong>
</div>


Key Account Officer

Vodafone

<div><div><div><div><h2 class="jobSectionHeader"><b>Join Us</b></h2>
</div><div><p>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll do</b></h2>
</div><div><p>
You will build and maintain strategic partnerships at all levels. By maintaining a broad network of existing and prospective client relationships and industry partners, you will lead complex sales opportunities and contract negotiations and develop multifaceted pricing and packaging proposals and sales channel approaches.</p><p></p><p><br>
As a primary sales point of contact, you will manage the sales process including proposal (RFI/RFP) responses, communication, and deliverables. You will drive lead generation activities to grow the sales pipeline for assigned territory and perform market and competitive research to contribute to client-specific sales strategies and proposals that address the specific needs of the client organization. You will support contract negotiations and manage pipeline and forecast to drive sales opportunities to closure against a sales quota.</p><ul><li>
Consistently update pipeline for potential healthcare deals</li><li>
Leverage on existing Vodafone Healthcare Solutions in ongoing deals to assure positing Vodafone as the preferred digital healthcare provider in the market.
</li><li>work with different stakeholders to finalize the contractual agreements of new Strategic partners.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Who you are</b></h2></div><p></p><div><br>
<ul><li>
Bachelor&rsquo;s degree and/or 3-5 years of relevant work experience
</li><li>At least 3 years of work experience directly related to the duties of the job including:</li><li>
1-2 years experience in sales, business development, client relationship management, healthcare information technology (HCIT) consulting or other client-facing or HCIT solution work experience
</li><li>Software sales awareness is a plus.</li><li>
General IT knowledge is a plus ( Connectivity , hosting ..etc )
</li><li><b>Healthcare degree is highly recommended.</b></li><li><b>
Information Technology </b><b>/ Clinical </b><b>background is preferred</b><ul><li>
5-8 years&rsquo; Experience in Sales or similar field
</li><li>Software sales awareness is a plus.</li></ul>
Ability to communicate effectively in a variety of written and verbal formats with a wide range of people - external
</li><li>individuals, organizations and agencies in both Arabic &amp; English
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Who we are</b></h2>
</div><div><p>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.</p><p>
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p>
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.</p><p>
Together we can.</p></div></div></div></div>

Digital Healthcare Business

BayanTech

<div><p>The Senior Business Development Specialist will play a pivotal role in driving the growth of Bayantech by developing strategic business relationships and enhancing client support. This position requires a seasoned professional with a deep understanding of the translation industry, strong sales acumen, and the ability to lead initiatives that drive revenue and client satisfaction.</p><p><b>
Responsibilities:</b></p><ul><li><b>
Strategic Growth Development:</b> Formulate and execute comprehensive growth strategies focused on maximizing financial gain and ensuring exceptional customer satisfaction.</li><li><b>
Client Prospecting:</b> Identify and target new business opportunities through market research, networking, and leveraging existing relationships.</li><li><b>
Pipeline Management:</b> Build and maintain a robust pipeline of potential clients, ensuring a consistent flow of opportunities.</li><li><b>
Revenue Generation:</b> Achieve and exceed assigned revenue quotas through effective sales techniques and relationship management.</li><li><b>
Market Research and Analysis:</b> Conduct in-depth research to identify new markets, assess customer needs, and analyze competitive landscapes to inform strategic decisions.</li><li><b>
Client Engagement:</b> Establish and nurture relationships with key decision-makers, ensuring effective communication through calls, emails, and meetings.</li><li><b>
Contract Negotiation:</b> Prepare, negotiate, and finalize sales contracts, ensuring compliance with legal and regulatory requirements.</li><li><b>
Quote Preparation and Follow-Up:</b> Generate competitive quotes for clients and lead follow-up efforts to convert quotes into successful projects.</li><li><b>
Sales Documentation:</b> Maintain accurate records of sales activities, revenue, and client interactions using CRM software.</li><li><b>
Post-Sales Support:</b> Provide exceptional after-sales support and feedback, fostering long-term relationships with clients.</li><li><b>
Cross-Functional Collaboration:</b> Collaborate closely with the Marketing team to ensure alignment on messaging, promotional materials, and market strategies.</li><li><b>
Presentations and Demonstrations:</b> Deliver compelling presentations and demonstrations to potential clients, showcasing Bayantech's unique solutions and value propositions.</li><li><b>
Trend Analysis:</b> Monitor industry trends and customer drivers, regularly reporting insights to management and stakeholders to shape strategic direction.</li><li><b>
Event Representation:</b> Represent Bayantech at trade shows, conferences, and other industry events to promote services and expand network connections.</li><li><b>
Mentorship:</b> Provide guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.</li></ul><p><b>
Requirements:</b></p><ul><li>
Proven experience as a business development executive, preferably within the translation or localization industry, with a strong track record of success.</li><li>
Demonstrated ability to close new business and achieve sales targets.</li><li>
Extensive experience in B2B sales, including negotiations and contract management.</li><li>
Proficiency in MS Office and CRM software (e.g., HubSpot).</li><li>
Excellent proficiency in English; additional languages are a plus.</li><li>
Deep understanding of market dynamics and customer needs in the translation industry.</li><li>
Strong communication, negotiation, and interpersonal skills.</li><li>
Exceptional time management, organizational, and planning abilities.</li><li>
Self-motivated, results-driven, and capable of working independently.</li><li>
Bachelor's degree in business administration, sales, or a relevant field; advanced degrees or certifications are a plus.</li><li>
Experience with data analysis, forecasting, and budgeting is essential.</li></ul><p><b>
What We Offer:</b></p><ul><li>
Hybrid Work Model (2 days in the office, 3 days remote).</li><li>
Competitive base salary with performance-based commissions.</li><li>
Comprehensive social and medical insurance.</li><li>
Opportunities for career advancement and professional development.</li></ul></div>

Senior Business Development Executive (Hybrid)

Jadeer

<div><h2 class="jobSectionHeader"><b>Boost Your Career as a Senior Project Manager with Our Growing Team!</b></h2><p>
Are you ready to take your career to new heights with a global leader in translation and localization services? Look no further than <b>Future Group!</b> Since 1994, we've been at the forefront of the localization market, with a worldwide presence spanning North &amp; Latin America, Asia, Europe, and MEA. Now, we're on the lookout for passionate individuals to join our dynamic team as Business Development Executives.</p><p><b>
Why Future Group?</b></p><p>
At Future Group, we don't just set trends &ndash; we define them. As a leading player in the industry, we offer unparalleled opportunities for growth, innovation, and success. When you join our team, you become part of a global family committed to excellence and driven by a shared vision of shaping the future of communication.</p><p><b>
What You'll Do:</b></p><p>
Manage projects and handle the communication with client to ensure all instructions are executed.</p><p><b><br>
Key Responsibilities:</b></p><p>
Including but not limited to:</p><p><b>
Managing projects:</b></p><ul>
<li>
Adding the project on Transparent software.</li>
<li>Deliver projects on time.</li>
<li>Adding the PO on transparent.</li>
<li>Conduct QA using CAT tools.</li>
<li>Estimate deadline.</li>
</ul><p><b>
Handling communication with customers</b></p><ul>
<li>
Handle different communications with the client regarding: new project, opportunities, feedback, queries, Pos, and invoices.</li>
<li>Handle positive and negative feedback.</li>
<li>Follow up on feedback implementation.</li>
</ul><p><b>
What You Bring to the Table:</b></p><ul>
<li>
Excellent to Fluent English skills.</li>
<li>1 to 3 years of relevant experience.</li>
<li>Proficient in Microsoft Office and relevant software.</li>
</ul><p><b>
Join Us in Shaping the Future of Communication!</b></p><p>
If you're ready to embark on an exciting journey of growth and opportunity, we want to hear from you! At Future Group, your potential knows no bounds &ndash; apply now and let's write the next chapter of success together.</p><p><i>
Don't miss out on this incredible opportunity &ndash; seize the moment and unlock your future with Future Group!</i></p></div>

Project Manager (Translation & Localization)

<div><p><b>Responsibilities</b></p><ul><li>
Serve as the lead point of contact for all customer account management matters</li><li>
Build and maintain strong, long-lasting client relationships</li><li>
Negotiate contracts and close agreements to maximize profits</li><li>
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors</li><li>
Ensure the timely and successful delivery of our solutions according to customer needs and objectives</li><li>
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders</li><li>
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas</li><li>
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)</li><li>
Prepare reports on account status</li><li>
Collaborate with sales team to identify and grow opportunities within territory</li><li>
Assist with challenging client requests or issue escalations as needed</li></ul><p><b>
Requirements and skills</b></p><ul><li>
2-4 years of experience in the translation/localization industry</li><li>
BA/BS degree in Business Administration, Sales or relevant field</li><li>
Fluent English spoken and written.</li><li>
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</li><li>
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)</li><li>
Experience delivering client-focused solutions to customer needs</li><li>
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</li><li>
Excellent listening, negotiation and presentation abilities</li><li>
Strong verbal and written communication skills</li></ul></div>

Localization Account Manager (Hybrid)

Concentrix

<div><div><div><p><b>Information Technology
</b></p></div><div><div><div><b>Location</b></div><div>
Giza, Egypt</div></div></div><div></div><div><p><br>
Job Title:</p>
Global IT Service Delivery Manager<p>
Job Description</p>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.<br>
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.<br>
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.<br>
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.<br>
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.<br>
Join us and be part of this journey towards greater opportunities and brighter futures.<div>
An IT Service Delivery Manager&rsquo;s primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client&rsquo;s IT needs and goals are aligned with the Concentrix business.</div><p><b>
Responsibilities</b></p><ul><li>
Serve as the primary Concentrix IT contact for the client, ensuring satisfaction and acting as their advocate within the organization.</li></ul><ul><li>
Deliver exceptional customer service and maintain strong, proactive communication between the client and internal teams.</li><li>
Build and nurture relationships with clients to support retention and identify new business opportunities.</li><li>
Collaborate across internal teams (e.g., PE, DPE, IT, Security, PMO) to ensure seamless IT service delivery.</li><li>
Manage all client IT communications, including conflict resolution, outage updates, and compliance with deliverables and budgets.</li><li>
Lead incident and outage management for Severity 1 &amp; 2 issues, including 24/7 on-call support and escalation coordination.</li><li>
Ensure timely delivery of Root Cause Analyses (RCAs) within 48&ndash;72 hours and drive continuous improvement based on incident trends.</li><li>
Oversee the execution of IT initiatives, ensuring alignment with timelines, budgets, and quality standards.</li><li>
Track and report on outages, projects, changes, and growth across the client account.</li><li>
Lead and document client meetings (daily, weekly, monthly), ensuring follow-up on action items.</li><li>
Drive change management efforts focused on client and Concentrix requirements, with an emphasis on cost efficiency.</li><li>
Ensure compliance with contractual obligations, including security, audits, BCDR, and reporting standards.</li><li>
Identify and implement IT cost optimization opportunities without compromising service quality.</li><li>
Support transitions and ramp-ups in collaboration with the transition manager.</li><li>
Contribute to strategic planning by identifying solution opportunities and helping define requirements based on account complexity and long-term goals</li></ul><p><b>
You&rsquo;ll Need To Have:</b></p><ul><li>
Minimum 5 years of proven experience in IT service delivery or related roles.</li><li>
Previous call/contact center experience is a must, with a strong understanding of service delivery in that environment.</li><li>
Excellent communication skills in English and native language, with strengths in listening, negotiation, and presentation.</li><li>
Demonstrated ability to manage multiple projects, resolve conflicts, and influence stakeholders across all levels.</li><li>
Proven track record in delivering client-focused solutions and optimizing IT costs without compromising quality.</li><li>
High level of professionalism, attention to detail, and commitment to continuous improvement and customer satisfaction.</li></ul><p>
Location:</p>
EGY Cairo Egypt-Smart Village Building B2110<p>
Language Requirements:</p>
English (Required)<p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Global IT Service Delivery Manager

Lesaffre

<div><b>Company Description</b><p><br>
Lesaffre Egypt for yeast industries is an Egyptian joint stock company for producing baking yeasts and yeasts extract. We are 100% owned by the holding company and part of Middle East &amp; Africa baking region.</p><p>
Lesaffre Egypt was established according to the Investment Guarantees and Incentives Law No. 8 of 1997, and registered in the Commercial Registry Office of Cairo Investment authority under No. 65570 on April, 14, 2013.</p><p>
Our main operational purpose is to establish, manufacture, and package yeasts, yeast derivatives, and yeasts extracts. These many forms and types are then used within food products, animal feed, bread-making and bread improvers, flavorings, colors, and enzymes.</p><p>
In October 2014, Lesaffre Egypt for yeasts industry (S.A.E) began effectively managing the acquired company.</p><p>
Lesaffre Egypt&rsquo;s main office is located in the Giza Governorate of Sheikh Zayed City while the factory is placed in the Nubaryia Industrial Area of El Beheira Governorate. We also have a Baking Center and Logistics Warehouse in 6th of October City. Currently, We employ more than 200 individual</p><b><br>
Job Description</b><p><b><br>
Technical assistance missions
</b></p><ul><li>Assists the sales teams and the customers users or prospects (mainly industrial In-Store Bakeries , HORECA) in the definition of their needs and in the solutions to bring.</li><li>
Implements new recipes according to client needs,</li><li>
Provides theoretical and practical training, involving other departments releasing customer reception, (in BC and/or customer visits).</li></ul><ul><li>
Submit on time reports about the activities realized.</li><li>
Contributes for innovation projects.</li><li>
Participate of preparation and realization of customers webinars.</li></ul><p></p><p><b><br>
Contributes to increase sales of yeast and ingredients in his/her area
</b></p><ul><li>Communicates technical data and information from field to relevant interlocutors (formulator, Sales team, Baking CenterTM Manager)</li><li>
Convert the needs and expectations of customers into project,</li><li>
Proactive approach for customers to have strong relation and network. Suggests new recipes, tests development ideas and trouble shooting.</li><li>
Performs tests for the development of new products.</li><li>
Presents the results in the existing standard documents (test sheets...), in order to allow the exploitation of the results by all concerned departments.</li><li>
Organize reception/training for sales team and customers based on projects.</li><li>
Increase the market knowledge about competitors and baking sector.</li></ul><br>
<b>
Qualifications</b><p><br>
Bachelor's degree in Tourism &amp; Hotel Management, or relevant.</p><p>
Required experience:</p><p>
Recognized and successful experience in the field of industrial &amp;HORECA bread making and, in a field, equivalent to the missions proposed + 6 years of experience on this field.</p><p>
Strong knowledge about <b>industrial &amp; HORECA baking process.</b></p><p>
Technical skills:</p><ul><li>
Very good level on the breadmaking techniques and associated ingredients</li><li>
Already work on industrial line &amp; HORECA bread production,</li><li>
Very good on the computer tools (Word, Excel, PPT ...)</li><li>
Good English (write and speaking)</li></ul><p>
Core Competencies:</p><ul><li>
Client oriented.</li><li>
Ability to adapt to various interlocutors.</li><li>
To know how to work in a multicultural context within the framework of projects requiring autonomy initiative and anticipation.</li><li>
Ability to innovate, to be able to convince thanks to his/her negotiation skills and know-how.</li><li>
Maintain high standards to ensure the reliability and accuracy of the information produced in the context of the responsibilities and activities described and to achieve the projects.</li><li>
Inter-personal skills allowing the transmission of his/her know-how and experience within the group and the networks of internal collaborators.</li><li>
To have good relationship with BC team and sales department.</li></ul><p></p><b><br>
Additional Information</b><p><b><br>
Role within the organization</b></p><p>
Reporting to: Baking Center Manager</p><p><b>
job Location:</b></p><p>
El Sheikh Zayed.</p></div>

Industrial Master Baker

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