customer success team lead

key account manager

retail customer service representative Jobs in Giza

retail customer service representative

sales account manager

client relationship manager

Nasoft

<div>Nasoft is hiring a Business Developer for our client specialized in E-commerce and Digital Marketing company serving the Gulf markets.<div>
Join a dynamic, innovative team that&rsquo;s shaping the future of digital commerce across the region.
 
 
<ul><li>Responsibilities :
</li></ul></div><ul><li>Develop and execute strategic business development plans to drive revenue growth and market expansion .</li>
<li>Conduct market research to identify emerging trends , customer needs and competitive landscape.
</li></ul><ul><li>Manage Client accounts , ensuring high satisfaction and retention.
</li><li>Oversee performance marketing campaigns ( PPC ,Social Media Ads ..) and optimize for ROI.
</li><li>Collaborate with internal teams to ensure campaign success.
</li><li>Prepare and present reports to clients on campaign performance and growth opportunities
</li><li>Negotiate contracts pricing and scope of work with clients 
 
 
</li></ul>Requirements<ul>
<li>
Bachelor degree in Marketing , Digital Marketing or a related field is preferred .
</li><li>Proficient in Marketing platforms and tools ( Facebook Ads , Google Ads , TikTok Ads , Analytics platforms )
</li><li>Strong Knowledge of performance marketing strategies and kpi's .
</li><li>Ability to analyze campaign data and make data driven decisions.
</li><li>Excellent communication , negotiation and presenting skills .
</li><li>Competency in Excel , reporting tools &amp; CRM Systems.
</li><li>Proven Experience in Business Development Within a marketing agency.</li>
<li>Strong track record as an account manager handling multiple clients .</li>
<li>Experience managing performance marketing campaigns with measurable results.
</li><li>Demonstrated success in acquiring new clients &amp; growing existing accounts
</li><li>Skilled in CRM systems ,reporting tools and excel for managing clients and tracking performance.</li>
<li>Deep understanding of key performance indicators (KPI's ) such as ROI , CIR , CPA and how to leverage them for campaign success. 
 
</li></ul>Benefits<ul>
<li>
Benefits and Working Conditions :
</li><li>Working days : 5 days - (2 days off )
</li><li>Working hours : 9Am : 6 pm (9h)
</li><li>Health, and social insurance.</li>
<li>Learning &amp; Development.</li>
<li>Career path
</li><li>Job type : Hybrid
</li><li>Job location : Elsheikh Zayed</li></ul></div>

Senior Business Developer

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 What can you expect in a Project Manager role with TaskUs:
 
 
 
 Think of yourself as a driver of results for TaskUs-- road mapping, planning, documenting, and executing. Imagine going to work with one goal in mind: helping build and lead the innovative force behind TaskUs and some of the world's most disruptive companies. You map requirements, plan solutions, confer with experts, and successfully execute strategies to roll out projects squarely aimed at turning the industry on its head. Your portfolio can contain various projects from client implementations, to site builds, and strategic company initiatives. Your achievements are gauged not on hours worked, but on the success or failure of projects. You put the "CAN" in "that CAN'T be done."
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop project plans utilizing standardized documentation templates such as WBS, formal agendas, and action item trackers, managing the documentation and completion throughout the project lifecycle.
 </li>
 <li>
 Engage key stakeholders and project sponsors from discovery to project close, prioritizing and managing scope, cost, and timelines.
 </li>
 <li>
 Host weekly syncs, documenting milestones, action items, and escalation points.
 </li>
 <li>
 Conduct deep-dive meetings with stakeholders and SMEs as projects dictate, documenting minutes and actions required and developing timelines for resolution.
 </li>
 <li>
 Validate the workflows and processes of incoming opportunities.
 </li>
 <li>
 Act as a communication champion, managing expectations and competing agendas of various stakeholders and project priorities.
 </li>
 <li>
 Collaborate with internal and external partners on process and operational improvements throughout the project cycle, troubleshooting when discrepancies arise.
 </li>
 <li>
 Manage client relationships and expectations throughout the project life cycle.
 </li>
 <li>
 Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in project management.
 </li>
 <li>
 2+ years in operations and/or account management, working directly with clients.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Excellent attention to detail with a commitment to accuracy and quality.
 </li>
 <li>
 Self-starters willing to support their project teams.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Relevant BPO experience.
 </li>
 <li>
 PMP, Agile, and/or Lean Six Sigma experience and/or certifications.
 </li>
 <li>
 International vendor management experience.
 </li>
 <li>
 Experience building new sites or launching new geos.
 </li>
 <li>
 Advanced knowledge of email ticketing and cloud-based systems (i.e., 8x8, Aircall, Five9, Salesforce, Zendesk).
 
 
 </li>
 </ul>
 
 Education / Certifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent business project management experience.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2512_17161
 
 
 Posted At: Mon Dec 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Project Manager

HUHTAMAKI

<div><div>Enjoy a career, packaged with care, whilst helping protect food, people and the planet
</div><div>We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
</div><div>You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
</div><div>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
</div><ul><li>Serve as the primary liaison between Huhtamaki and GKA's for all account-related activities
</li><li>Develop and execute strategic account plans to drive business growth and meet growth revenue targets.
</li><li>Build and maintain strong, long-term client relationships at multiple organizational levels
</li><li>Identify and pursue new business opportunities within the assigned account.
</li><li>Coordinate cross-functional teams (sales, marketing, supply chain, R&amp;D, finance, etc.) to deliver tailored solutions and services
</li><li>Lead commercial negotiations, contract renewals, and pricing discussions
</li><li>Monitor key performance indicators (KPIs) and ensure service levels are met
</li><li>Resolve issues quickly to maintain high customer satisfaction and account retention
</li><li>Provide regular account updates, forecasts, and performance reports to senior management
</li><li>Stay informed about accounts business priorities, market trends, and competitor activities
</li><li>Drive continuous improvement in account management processes and service delivery
</li></ul>Join us. Help protect food, people and the planet .</div>

Key Account Manager

Sahl

<div>Sahl is an exciting fintech company that aims to change the way people handle their day-to-day finances. We are obsessed

with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at its heart.

Being part of Sahl, we expect you to take ownership of what you do and help us solve complex problems, to make

a difference in people&rsquo;s lives. You can expect an open culture that is goal-driven and encourages collaboration and eagerness to

learn day in and day out.

Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobile

phones. It is worth noting that Sahl provides a novel technology that enables customers to top-up their prepaid electricity

meters at any time from the comfort of their homes. The team is looking for talented and passionate people to create

innovative and seamless payment experiences for the customers. 
Requirements:
<ul>
<li>Achieve annual business targets</li>
<li>Strive to achieve business targets and manage our client base</li>
<li>Build and maintain strong, long-lasting business relationships</li>
<li>Present our company to potential clients</li>
<li>Partner with clients to understand their needs and suggest appropriate products/services</li>
<li>Effectively communicate the value proposition through proposals and presentations</li>
<li>Proactively seek new business opportunities in the market</li>
<li>Set up meetings or calls between potential clients and Account Executives</li>
<li>Understand fintech and payments landscapes and trends</li></ul> 


Qualifications :
<ul>
<li>Well-rounded profile: the ability to combine business, strategy, finance, analytical skills, and legal concepts to lead complex,</li>
<li>multi-faceted deals with 3 to 4 years of experience in Business Development and/or Sales &amp; Marketing</li>
<li>Previous experience in Acceptance is preferred</li>
<li>Excellent project management and organizational skills</li>
<li>Ability to influence multiple stakeholders without direct authority</li>
<li>Proven ability to articulate the distinct aspects of products and services</li>
<li>Ability to showcase entrepreneurial spirit and track record for delivering results</li>
<li>Excellent listening, negotiation, and presentation skills</li>
<li>Strong verbal and written communicator: must effectively communicate with technical and non-technical people</li></ul></div>

Business Development Senior Specialist

Jadeer

<div>Join Future Group &mdash; Lead Projects That Connect the World
At Future Group, we specialise in translation and localisation services that bring people, businesses, and ideas together across borders. Since 1994, we&rsquo;ve grown into a global team, and we&rsquo;re looking for a proactive Project Manager who is customer-focused, technically aware, and skilled at leading collaborative teams to deliver high-quality results.<h2 class="jobSectionHeader">
About the Role: Project Management in Translation and Localisation</h2>
As a Project Manager, you will oversee end-to-end delivery of translation and localisation projects, ensuring they run on time, within scope, and meet client expectations. You will coordinate internal teams, external linguists, and technology resources, applying strong time-management, communication, and technical skills to keep projects on track.<h3 class="jobSectionHeader">
Key Responsibilities: Delivery, Communication &amp; Collaboration</h3><ul><li>
Own project delivery from initiation to closure, ensuring milestones and deadlines are met while maintaining quality and budgetary targets.</li><li>
Act as the primary point of contact for clients, vendors, and internal stakeholders&mdash;providing clear, professional, and timely updates.</li><li>
Plan and allocate resources effectively, scheduling linguists and reviewers, and matching skills to project needs.</li><li>
Use project management and CAT tools to set up projects, manage files, track progress, and record accurate project data.</li><li>
Identify, escalate, and mitigate risks and bottlenecks proactively to avoid delays and safeguard quality.</li><li>
Coordinate quality assurance activities, including linguistic QA and technical checks within CAT environments when required.</li><li>
Prepare proposals, costings, reports, and post-project reviews to support continuous improvement and client retention.</li></ul><h4 class="jobSectionHeader">
Essential Skills &amp; Qualifications</h4><ul><li>
Proven technical experience working with CAT tools (e.g., Trados), project management platforms, and the MS Office suite.</li><li>
Excellent command of English (written and spoken); additional languages are advantageous.</li><li>
Strong teamwork skills with the ability to collaborate across time zones and with diverse cultural backgrounds.</li><li>
Exceptional time-management and organisational ability&mdash;able to prioritise competing tasks under tight deadlines.</li><li>
Customer-focused mindset with a commitment to delivering high-quality outcomes and building lasting client relationships.</li><li>
Clear and professional communicator, comfortable handling client queries, feedback, and escalations.</li><li>
1&ndash;3 years&rsquo; experience in project management or coordination, preferably within localisation, translation, or tech-enabled services.</li></ul><h5 class="jobSectionHeader">
What Success Looks Like in This Role</h5><ul><li>
Projects consistently delivered on schedule, within scope, and to the client&rsquo;s satisfaction.</li><li>
Strong, trust-based relationships with clients, suppliers, and colleagues that enable smooth cooperation.</li><li>
Efficient, well-documented project processes and accurate use of PM tools and CAT systems.</li><li>
Regular contributions to process improvements that enhance productivity and client experience.</li></ul><h4 class="jobSectionHeader">
What You&rsquo;ll Gain: Development, Impact &amp; Community</h4><ul><li>
Opportunities for professional growth and career progression in a global, fast-growing company.</li><li>
Hands-on experience managing projects that enable cross-cultural communication and international business.</li><li>
A supportive, diverse team environment that values initiative and collaboration.</li><li>
The chance to shape project management practices and have a direct impact on client satisfaction.</li></ul><h3 class="jobSectionHeader">
Ready to Make a Difference?</h3>
If you are organised, technically literate, customer-oriented, and excel at communicating with diverse teams and clients, we&rsquo;d love to hear from you. Join Future Group and help us continue to connect the world&mdash;one project at a time.
Apply now to be part of our team and grow your career with Future Group.</div>

Axios International

<div>Position: Customer Care Coordinator 


Position Purpose 


The Customer Care Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. 


The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient&rsquo;s experience convenient and compliant. 


At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. 
Duties and Responsibilities 

<ul>
<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>
<li>Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</li>
<li>Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</li>
<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>
<li>Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</li>
<li>Ensure patients receive their medications efficiently and without delay.</li>
<li>Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</li>
<li>Maintain and update electronic records related to patient data and quality assurance.</li>
<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.</li>
<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>
<li>Perform administrative duties related to program operations and general office support.</li>
<li>Utilize Axios&rsquo; Patient Management System (PMS) exclusively for all program activities.</li>
<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>
<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>
<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>
<li>Support governance and operational monitoring activities across all Axios programs.</li>
<li>Perform additional duties as assigned by your line manager</li></ul> 


 Relationships 

<ul>
<li>Work closely with the Line Manager and the assigned program team.</li>
<li>Work with the related divisions of Axios.</li>
<li>Maintain ongoing and frequent communication with Axios staff.</li>
<li>External Partners.</li></ul> 


Competencies 

<ul>
<li>Application of job knowledge.</li>
<li>Concern for order and quality.</li>
<li>Adaptability and flexibility.</li></ul> 


Educational Background and Experience 

<ul>
<li>A Degree or Diploma in any medical background or social work is ideal</li>
<li>0-1 year of working experience in a healthcare or scientific field or NGO is ideal</li>
<li>Experience in data monitoring and management is an advantage, though not required.</li>
<li>Experience coordinating and handling logistics/supply chain is an advantage, though not required.</li>
<li>Experience in customer service management</li></ul> 


Job Circumstances 
<ul>
<li> 
The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.</li>
<li>Flexibility in ability to travel as well as working hours is essential.</li></ul></div>

Customer Care Coordinator (Egypt)

ITS Information Technology Solutions

<div>Key Responsibilities:
<ul><li>Help in the implementation and execution of the Sales Plan.
</li><li>Manage and grow assigned commercial accounts.
</li><li>Generate and maintain a credible sales forecast and pipeline, and provide this information
</li><li>regularly to the Sector Manager.
</li><li>Prepare and follow up on quotations, proposals, and tenders for customers.
</li><li>Coordinate with vendors and partners for pricing, solutions, and delivery terms.
</li><li>Deliver sales presentations and attend customer meetings.
</li><li>Assist in competitor analysis and maintain updated competitor records.
</li><li>Monitor project progress and ensure timely delivery to customers.
</li><li>Handle necessary administrative tasks efficiently.
</li><li>Attend weekly sales meetings with senior management.
</li><li>Achieve quarterly and annual sales targets.
</li></ul>Qualifications:
<ul><li>Bachelors degree in Business, Commerce, Information Technology, or a related field.
</li><li>0-2 years of experience in sales, account management, or commercial roles (preferably in IT,
</li><li>cybersecurity, or technology sectors).</li><li>
Very strong negotiation and presentation skills.
</li><li>Proven track record of meeting and exceeding sales targets.
</li><li>Excellent command of English (written and spoken).</li><li>
Highly organized, customer-oriented, and detail-focused.
</li><li>Proactive, target-driven, and committed to delivering exceptional client satisfaction.</li></ul></div>

Sales Account Manager

Explore 71+ Client relationship manager in Giza this January. Find roles across top companies and apply now to boost your career.

71 client relationship manager jobs IN Giza

Senior Business Developer

Project Manager

Key Account Manager

Business Development Senior Specialist

Project Manager

Customer Care Coordinator (Egypt)

Sales Account Manager