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customer success manager

client relationship manager

Razorpay

<div>
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Building and maintaining relationships with clients and key personnel within their company.
 </li>
 <li>
 Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 </li>
 <li>
 Conducting business reviews to ensure clients are satisfied with their products and services.
 </li>
 <li>
 Attending meetings with clients inside and outside their offices to build better relationships with them.
 </li>
 <li>
 Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 </li>
 <li>
 Liaising with internal departments to ensure client needs are fulfilled effectively.
 </li>
 <li>
 Escalating and resolving areas of concern as raised by clients.
 </li>
 <li>
 Carrying out client satisfaction surveys and reviews.
 </li>
 <li>
 Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 </li>
 </ul>
 
 
 
 
 
 Mandatory Qualifications:
 
 
 <ul>
 <li>
 Relevant experience in Key Account Management/Sales in the B2B space.
 </li>
 <li>
 Knowledge of best customer service practices.
 </li>
 <li>
 Strong interpersonal skills and an ability to build rapport with customers.
 </li>
 <li>
 Go-getter attitude.
 </li>
 <li>
 Hardworking with a strong work ethic.
 </li>
 </ul>
</div>

Associate Manager, Startup Accounts

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 
 Location
 
 : Bangalore
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 LinkedIn Marketing Solutions is searching for a stellar Client Solutions Manager(CSM) who will be responsible to consult and help grow some of our most strategic &amp; high potential clients. Client Solutions Managers are focused on helping our clients achieve their marketing objectives on the platform. They provide campaign intelligence and ongoing campaign strategy consultation. CSMs are responsible to leverage data and analytics to find opportunities for upsell/cross-sell. CSMs bring a deep understanding of the industry, competitor landscape, and overall digital marketing ecosystem. Client Solutions Managers are nimble, team players, comfortable managing multiple clients, campaigns, and projects concurrently. This is a sales quota-carrying role.
 
 
 
 Responsibilities:
 
 
 
 
 Grow the portfolio
 
 
 
 <ul>
 <li>
 Partner with the Account Director to create a seamless post-sale client experience &amp; help deliver on expected ROI
 </li>
 <li>
 Develop and cultivate deep relationships with senior executive clients at SVP, VP and CMO levels and leverage to build expertise on client&rsquo;s business or industry specifics, competitive landscape and product differentiators
 </li>
 <li>
 Identify and implement intelligent client research, ROI reporting and industry-specific information by leveraging internal tools and resources for teams&rsquo; benefit
 </li>
 <li>
 Consistent achievement of business-level revenue and consumption targets through disciplined pipeline, forecast and risk management on a monthly/quarterly basis
 </li>
 <li>
 Manage all end-to-end aspects of the customers&rsquo; media campaigns including targeting, implementation, optimization, and reporting.
 </li>
 <li>
 Proactively communicate customer issues to LinkedIn sales support teams across Ad Operations, Insights, and Creative, etc., and provide ongoing follow-up and customer communications to troubleshoot campaigns and ensure error free execution.
 </li>
 <li>
 Manage all aspects of each LinkedIn customers marketing campaign to ensure customers&rsquo; objectives are met, from making recommendations on target audiences to proving ROI through campaign insights.
 </li>
 <li>
 Ability to build deep relationships with C-suite audience/key business decision-makers from the Marketing, PR/Comms, Talent Acquisition worlds
 </li>
 <li>
 Drive portfolio level revenue growth and exceed revenue targets consistently
 
 
 
 </li>
 </ul>
 
 Provide consultative servicing
 
 
 
 <ul>
 <li>
 Consult and own all aspects of the client&rsquo;s media campaigns including targeting, content, user journey, implementation, optimization, and reporting
 </li>
 <li>
 Proactively analyze and optimize customers&rsquo; advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met
 </li>
 <li>
 Manage relationships with multiple stakeholders, both internally and externally
 </li>
 <li>
 Provide qualitative assessment on creative copy and help drive platform-specific content strategy
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 BA/BS degree or equivalent practical experience
 </li>
 <li>
 4+ years of experience in media planning, digital marketing, social marketing or media campaign management and execution
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications :
 
 
 
 <ul>
 <li>
 Experience in media planning, digital marketing, social marketing or media campaign management and execution
 </li>
 <li>
 Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising/media analytics
 </li>
 <li>
 Ability to think strategically with a proven track record of providing consultative and data-driven solutions
 </li>
 <li>
 Demonstrated understanding of internet advertising technology and marketing automation
 </li>
 <li>
 Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
 </li>
 <li>
 Ability to work independently and collaborate functionally
 
 
 
 </li>
 </ul>
 
 Suggested Skills:
 
 
 
 <ul>
 <li>
 Campaign Management
 </li>
 <li>
 Client Relationship Management
 </li>
 <li>
 Prioritization
 </li>
 <li>
 Upselling &amp; Renewals
 </li>
 <li>
 Analytical Thinking
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Client Solutions Manager

IndusInd Bank

<div>
 
 Key Account Managers are responsible for acquiring new customers, increasing bank&rsquo;s liability base, servicing walk-in-customers and covering all the needs of the mapped clients
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 To acquire new clients through leads and family accounts grouping
 </li>
 <li>
 To grow the liability base (CASAFD) of the bank by deepening relationships of mapped customer base
 </li>
 <li>
 To sell bank and third party products like LI, GI, Home Loans, Credit Cards, and Personal Loans etc.
 </li>
 <li>
 To service clients covering all their banking needs including bank/3rd party products
 </li>
 <li>
 To meet / call mapped clients for client servicing needs and new products cross sell
 </li>
 <li>
 To actively participate in driving campaigns conducted across liability and other products
 </li>
 <li>
 To conform to processes of the bank and have a high focus on compliance
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Graduate / Post Graduate, preferred exposure to financial subjects
 </li>
 <li>
 2 years of relevant work experience in the banking / financial services / insurance organisations
 </li>
 <li>
 1 year relevant experience in the financial sector
 </li>
 </ul>
 
 
 
 
 
 Additional requirements:
 
 
 
  Valid AMFI / IRDA Certifications
 
 
  Candidate with experience working in an sales based incentive role, will be preferred
 
 
 
 
 
 
 Desired Behavioural / Functional Traits
 
 
 <ul>
 <li>
 Knowledge of Banking products and processes
 </li>
 <li>
 Strong Relationship Management skills. (Candidates with existing set of customers are preferred)
 </li>
 <li>
 Multi-tasking with crisis management capabilities
 </li>
 <li>
 Effective communication &amp; interpersonal skills
 </li>
 <li>
 Ability to adapt to change in a fast growing franchise
 </li>
 <li>
 Ability to maintain/attract long lasting client relationships.
 </li>
 </ul>
</div>

Key Account Manager

<div>
 
 
 About Razorpay:
 
 
 
 Razorpay was founded by Harshil Mathur and Shashank Kumar in 2015. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India. Our mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. We started out as a B2B payments company and today, we process billions of dollars of payments for lakhs of businesses across India. We are the leading payments provider in the country and have been the first to bring to market the most major innovations in the past 6 years. Razorpay enables businesses to accept, process, and disburse payments at scale.
 
 
 Razorpay currently processes multi-billion USD payments on an annualized basis, touching 200Mn+ end customers through top clients like Airtel, Goibibo, Yatra, Ola, Swiggy, Zomato, Cred etc. We architect systems for the scale of not just one segment leader but 1000s put together. With more than a lakh clients, you would have definitely made a payment through Razorpay if you live in India. With the launch of RazorpayX, the company aims to become a leading provider of banking and payout products to businesses covering the gamut of current account, payroll, vendor payouts and many others. Over the past year, the company has disbursed loans worth millions of dollars in loans to thousands of businesses.
 
 
 The company has raised USD $700M+ in funding till date from marquee investors like GIC, Sequoia Capital, Tiger Global, Ribbit Capital, Matrix Partners and many stellar angels.
 
 
 
 Our products:
 
 
 
 The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, and Payroll.
 
 
 
 Payment Gateway:
 
 Razorpay is a full-sized payment solution that allows businesses to accept, process, and disburse payments within its product suite.
 
 
 The platform provides your business with access to payments via many modes such as credit card, debit card, Netbanking, UPI, and popular wallets. Companies are also able to monitor real-time data performance and insights to make informed business decisions.
 
 
 Read more at these places: https://razorpay.com/payment-gateway/
 
 
 
 RazorpayX:
 
 Razorpay is reimagining how businesses manage money by simplifying business banking with RazorpayX. It operates as a separate business unit with a laser-sharp focus on innovating in the Neo-Business Banking space and is currently in 0 to 1 stage.
 
 
 Read more at these places: https://razorpay.com/blog/what-is-a-neobank/ , and
 
 
 https://razorpay.com/blog/category/business-banking/.
 
 
 
 Razorpay Capital:
 
 Razorpay Capital is a lending platform that allows MSME&rsquo;s to meet their cash flow challenges. Using Razorpay Capital, companies can manage financial challenges of their business through quick settlements and collateral-free loans.
 
 
 Read more at these places: https://razorpay.com/capital/
 
 
 
 
 
 
 The Role: Manager, GTM Startup Accounts Farming
 
 
 
 
 The Role:
 
 
 
 To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
 
 Roles and Responsibilities:
 
 
 
 ● Building and maintaining relationships with clients and key personnel within their company.
 
 
 ● Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.
 
 
 ● Conducting business reviews to ensure clients are satisfied with their products and services. ● Attending meetings with clients inside and outside their offices to build better relationships with them.
 
 
 ● Achieving client relationship targets and KPI&rsquo;s as set by the team lead.
 
 
 ● Liaising with internal departments to ensure client needs are fulfilled effectively.
 
 
 ● Escalating and resolving areas of concern as raised by clients.
 
 
 ● Carrying out client satisfaction surveys and reviews.
 
 
 ● Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.
 
 
 
 Mandatory Qualifications:
 
 
 
 ● 3+ years relevant experience in Key Account Management/Sales in B2B space.
 
 
 ● Knowledge of best customer service practices.
 
 
 ● Strong interpersonal skills and an ability to build rapport with customers.
 
 
 ● Go-getter attitude.
 
 
 ● Hardworking with strong work ethics.
 
 
 
</div>

Associate Manager, GTM Startup Accounts

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Create, maintain and communicate to client project timelines and budgets.
 </li>
 <li>
 Prepare and communicate pricing quotes and estimates with client.
 </li>
 <li>
 Ensure Billing and Revenue Tracking is maintained weekly.
 </li>
 <li>
 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
 <li>
 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
 <li>
 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
 <li>
 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
 <li>
 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
 <li>
 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
 <li>
 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
 <li>
 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
 <li>
 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
 <li>
 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
 <li>
 Initiate corrective action process as needed.
 </li>
 <li>
 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
 </li>
 <li>
 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
 </li>
 <li>
 Transport - free pick-up and drop facility from your residence to work and back.
 </li>
 <li>
 Meals - Breakfast, Lunch and dinner will be served in the facility.
 </li>
 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

Swiggy

<div>
 
 About The Team
 
 
 
 
 Swiggy Dineout
 
 is building India&rsquo;s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride!
 
 
 Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant partners where users can save upto 40% on their dining bills when they pay their restaurant bills using the dineout feature on the Swiggy app Using the Dineout feature on the Swiggy app, users can discover and avail the best deals and discounts at restaurants, cafes, bars, and pubs in their city. Users can search for their favourite restaurants based on various parameters such as cuisine, location, price range, and availability.
 
 
 For customers, our vision is to become their default app for all their dining-out occasions. We intend to do so by building a full stack solution for them to discover restaurants they might like, make a table reservation, make payment, and avail the best discounts/value across restaurants.For restaurants, our vision is to become their de facto platform of choice to grow their dine-in business. We aspire to do so by becoming the most cost-efficient marketing channel for them to build their brand, drive demand and acquire &amp; engage customers.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Sign Contracts with restaurants and handle inquiries from existing and new clients
 </li>
 <li>
 Gather sales lead from the market and approach restaurants actively for conversion
 </li>
 <li>
 Maintaining a strong relationship with restaurant owners and advising them on issues related to the market and offering solutions on the same (such as discounting constructs, adding images &amp; descriptions in the menu, reducing cancellation etc)
 </li>
 <li>
 Grow revenue for Swiggy Dineout through upselling, cross-selling, Ads investment, and other channels as may be applicable
 </li>
 <li>
 A person has to complete sales reporting activities for Swiggy, including competition intelligence, keeping track of partner visits, and recent trends in the city which he or she manages
 </li>
 <li>
 Should be able to handle potential clients when on the field as the first in command
 </li>
 <li>
 The individual will be responsible for their hired City and will be required to move and set base in the City.
 
 
 </li>
 </ul>
 
 Desired Skills
 
 
 
 <ul>
 <li>
 Knowledge of e-commerce activities or how the food delivery industry works (Not mandatory)
 </li>
 <li>
 Confident, Pleasing, and a go-getter personality
 </li>
 <li>
 Decent communication skills in English &amp; Effective local language skills are mandatory
 </li>
 <li>
 Should have basic numerical skills (Eg. growth degrowth)
 </li>
 <li>
 Good Negotiation and influencing skills
 </li>
 <li>
 Self-motivated and driven by targets.
 </li>
 <li>
 Knowledge of MS Office or a similar suite is a plus
 
 
 </li>
 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law
</div>

Account Manager

Licious

<div>
 
 We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India&rsquo;s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-
 
 licious
 
 fresh meat and seafood!
 
 
 
 
 
 Think you have what it takes to be the
 
 magic ingredient
 
 in the recipe that is Licious? Read on&hellip;
 
 
 
 
 
 
 What makes the role meaty?
 
 
 
 
 
 
 &bull; Manage end-to-end B2B field sales and operations
 
 
 &bull; Drive new account onboarding, ensuring smooth integration into the business.
 
 
 &bull; Handle account management for existing clients, ensuring high satisfaction and retention.
 
 
 &bull; Coordinate with internal teams to resolve operational issues promptly.
 
 
 &bull; Track sales performance, generate reports, and monitor key metrics.
 
 
 &bull; Build and maintain strong business relationships with clients and stakeholder
 
 
 
 
 
 
 We hope that you have..
 
 
 
 
 
 
 &bull; Experience: 2+ years in B2B business operations,
 
 Horeca
 
 preferably in sales &amp; account management
 
 
 &bull; Strong communication and relationship management skills.
 
 
 &bull; Proficiency in MS Excel and basic data analysis
 
 
 &bull; Ability to work independently and in the field.
 
 
 &bull; Strong problem-solving skills with a customer-first mindset
 
 
 
</div>

B2B Sales Executive

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